APS6 Planner
Internal Position Description
Table 1: Primary details of position
| Heading | Details |
|---|---|
| Job title | NDIA APS6 Planner |
| Classification | APS6 |
| Location | Various Locations |
| Reports to | EL1 Assistance Director |
| Supervisory Responsibility | None |
Role Purpose
The Complex Support Needs Branch provides specialised support for people with disability with additional complexity due to situational and personal factors. Roles within the branch may sit within the following teams:
- Complex Support Needs (CSN): supports participants who are in the CSN Pathway providing planning, close monitoring, and intensive implementation to stabilise the participant’s circumstances.
- Children and Young People (CYP): the CYP team provides specialised support to NDIS child participants. The team works collaboratively to provide a ‘wrap-around’ service for the child or young person, and their family. CYP team focus is on an early intervention and prevention approach that supports children and young people to access the disability supports they need during
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key life stages and transition points. The CYP team works closely with other CSN Branch teams, State and Territory Government colleagues and providers to ensure a holistic and goal focussed service that meets the needs of the children and families we support.
• Short Term Response: aims to provide participants time sensitive, intensive support and close monitoring over a short period (16 weeks) to stabilise the participants circumstances as a short-term early intervention mechanism. • Specialised Resolution Team: are a national team providing support to participants in the Complex Support Needs (CSN) and Aged Care Hospital Interface (ACHI) Branches. The primary focus is ensuring participant safeguards and promoting a positive participant experience. The team works to address and resolve any complex issues or challenges that may arise, utilising expertise and specialised knowledge. • Justice Planning Team: provides support to participants who intersect with the justice system, with the aim of ensuring participants have the disability supports they require whilst in custody, and to enable informed transition to the community. • Justice Liaison: are a national team providing timely and effective support to internal and external stakeholders working alongside people with disability who intersect with the justice system. Our aim is to ensure people with disability have the disability supports they require whilst in custody, and to support successful transition to the community. • Operations: supports the CSN branch through workforce planning, capability and onboarding staff, along with referral to and from the Complex pathway, nationalised planning support and managing escalations.
Why your role matters
• Empower Lives: Your role provides specialised support to NDIS participants with complex needs, ensuring they receive the necessary disability supports to enhance their capacity and achieve their NDIS goals. • Collaborate for Success: By working closely with other teams, internal and external stakeholders, you contribute to a holistic, goal-focused service that meets the diverse needs of participants and their representatives.
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Duties and responsibilities
The APS6 Planner will work within the CSN Planning Teams, supporting participants with complex needs. The team has a national approach and has a high level of engagement with internal and external stakeholders.
The position will have a considerable level of public contact in relation to complex, difficult or sensitive issues. It is required to liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division/NDIA.
The APS6 Planner performs team leadership and management responsibilities, setting priorities and managing team workflows. The position is required to provide detailed technical, professional, policy, and operational support and advice for complex problems. Coordinate and assist in strategic planning, program and project management, and policy development to support the NDIA’s objectives of building a world-leading National Disability Insurance Scheme.
The APS6 Planner has reasonable level of autonomy and accountability, exercising initiative and judgement to interpret legislation and policy, and applying practices and procedures to achieve outcomes.
Duties and responsibilities include but are not limited to:
- Work with a caseload of participants end to end process, using a person-centred approach, focusing on capacity building, regular monitoring, and progress tracking.
- Provide detailed technical, professional, policy, and operational support and advice regarding complex participant needs to participants and stakeholders.
- Support participants and stakeholders to navigate the planning process.
- Gather information from participants, their representatives, and multiple stakeholders to enable high-quality planning and evidence-based decision-making.
- Determine funded supports to be included in participant NDIS plans, approving or declining NDIS funded supports.
- Work closely with participants and their representatives to identify current and future supports, including informal, mainstream, and community support options, to achieve plan outcomes.
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• Resolve issues, mitigate risks, and handle complaints related to participants and their NDIS plans. • Complete administrative tasks related to participant records, send internal referrals/requests to other areas, and manage task workflows. • Provide guidance and advice regarding NDIS processes and framework, including clarifying jurisdictional processes, roles, interfaces, and responsibilities. • Collaborate with team members and assisting to develop specialised knowledge in areas of expertise. • Work in partnerships with team members; coach as well as mentor new staff, monitor team capacity and workflow activities. Contribute to quality improvement activities to enhance service delivery practice, processes, and systems.
Note: the key responsibilities of the role are based on current priorities and may change over time.
Skills required for the position
Skills required include: • Ability to analyse complex problems and develop effective solutions. • Capability to set priorities, oversee workflows, meet deadlines and deliver outcomes. • Strong verbal and written communication skills to communicate with stakeholders and team members. • Strong liaison skills for interacting with external stakeholders, internal staff, and management team. • Building customer loyalty to meet and exceed internal and external customer expectations while cultivating relationships that secure commitment and trust. • Competence in using office software (e.g., Microsoft Office Suite) and other relevant tools for scheduling, document preparation, and communication. • Competence in using PACE. • Exercise initiative and sound judgement in interpreting legislation and policy.
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• Planning and organising action plans for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
Note: The NDIA has a capability framework aligned to the Australian Public Service (APS) Work Level Standards. Please refer to the APS6 classification.
Knowledge required for the position
The following knowledge is required: • Understanding the objectives of the National Disability Insurance Agency (NDIA) and the National Disability Insurance Scheme (NDIS). • Ability to build knowledge and understanding of State and Territory Government sectors mainstream services. • Familiarity with relevant legislation, regulations, and policy frameworks that govern the NDIA and NDIS operations. • Knowledge of procedures and good record-keeping. • Expertise in providing technical, professional, and operational support. • Awareness of communication protocols and etiquette for interacting with internal and external stakeholders. • Understanding of confidentiality and privacy principles to handle sensitive information appropriately.
Qualifications and/or Experience
The following qualifications and experience are desirable: • Desirable qualifications in related field or comparable discipline or experience working in related are not mandatory but desirable.
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Working Conditions
Working conditions include:
- Working in an open office environment (exposure to general workplace chatter).
- Working from home on occasion.
- Working in a hot desk environment.
- Significant periods of sitting at a counter or desk.
- Operating a telephone.
- Computer/screen-based work.
- Ability to use computer/software applications including Microsoft Office and NDIA business systems.
- Assistance animals may be in the work area.
- Attendance at external locations offsite.
- Performing high levels of phone usage and/or face to face work.
- Driving a vehicle to attend external locations which are not otherwise accessible by public transport.
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