NDIA Accountability Project
The NDIS is supposed to protect disabled people's rights to dignity, autonomy, safety, and participation. Those rules exist in legislation, human rights frameworks, and the NDIA's own internal guidelines — but they're routinely broken, and there's no way to hold the Agency accountable. Applying to the Tribunal is an arduous process, which many participants cannot access. By the time the Tribunal has restored justice in an individual case, the Agency has already committed the same injustice against hundreds of other participants. The Tribunal has no power to hold the Agency accountable for its policies and practices.
The NDIA Accountability Project is building that accountability through three interconnected elements. An enforceable Service Code, written by the disability community, not the government, which will keep the Agency aligned with its original purpose. A searchable Document Library of NDIA internal documents obtained through FOI requests and submissions made to senate enquiries. An archive of Lived Experiences, anonymised accounts of the injustices participants have faced at the hands of the Agency and its staff.
This project is in DRAFT
Document Library
2280 internal documents from 624 FOI requests.
3581 public submissions from 1 Senate inquiries.
NDIA's internal documents and Senate submissions, searchable by title and content
Service Code
5 of 46 sections drafted so far
Clear, enforceable standards for how NDIA staff must treat participants — written by the disability community, grounded in the Agency's own practice guidelines, legislation, and human rights frameworks. Read the Code, see the evidence behind each clause, or propose a change.
Lived Experiences
Submissions open soon
Anonymised, firsthand accounts of what happens when the Agency doesn't follow its own rules. These events will be used as evidence for developing the Service Code, to prevent them reocurring to future participants.