FOI 25/26-0078 - DISCLOSURE LOG DOCUMENT 2 OFFICIAL
Attachment A: CSN referral and process In response to FOI SEARCH CONSULT – FOI 24/25-1964
CSN Referral Process The referral of a NDIS participant to the Complex Support Needs (CSN) branch and its specialised planning pathways are an internal only process typically completed by a state-based service delivery delegate.
In the context of the NDIS, complex support needs are defined as a situation where a person has extraordinary support needs based on the presence of situational and personal factors that demand a greater need for coordination of multiple services.
When submitting a referral to the CSN pathway for a NDIS participant the delegate must identify the following situational and personal factors and note them in the CSN Referral for Assessment Form (see Attachment B CSN Referral for Assessment Form).
• Accommodation: o Risk to homelessness o Children living outside of the family home or in immanent need for outside accommodation. • Disability o Multiple and complex disability diagnosis o Multiple family members with a disability • Engagement with government services o Voluntary or involuntary involvement in other government service systems. In particular health, child protection, guardianship orders, mental health and justice that impact the participants ability to engage with the NDIS. • Vulnerability and risk o increased risk of significant harm from abuse or neglect o impact of trauma or abuse o limited or no expressive communication. • Support and care o Limited or no informal supports (for example, advocate, guardian, nominee) and informal support (for example, family member, carer, friend support) to assist with decision making or engaging in planning. o Transitional supports for returning to the community (for example leaving rehabilitation or hospital, incarceration)
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FOI 25/26-0078 - DISCLOSURE LOG OFFICIAL
o Stressed care arrangements. An immediate unmet need for targeted support or a crisis situation due to a sudden unexpected change in the person’s circumstances. • Provider Market o The ability for the provider market capacity to support people o Limited or no services available in the participants area o Thin or exhausted markets in regional and remote areas. The referral form is submitted for assessment through the PACE business system. PACE is the customer relationship management tool used by the NDIA to manage the interactions and planning with participants.
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