internal single points of contact, for use only by NDIA staff in their work.
Disclosing individual contact details may jeopardise the use of single points of contact. I am satisfied that there is a reasonable likelihood of aggrieved members of the public seeking to gain advantage over others by using internal points of contact in place of the appropriate points of contact and that release of this information could reasonably be expected to have an adverse effect on the proper and efficient conduct of the operations of the Agency, namely the Agency’s ability to conduct its operations in a timely and efficient way.
Public interest considerations – section 47E(d)
Section 11A(5) of the FOI Act provides that access to a document covered by a conditional exemption must be provided unless disclosure would be contrary to the public interest.
I have not considered any of the irrelevant factors as set out under section 11B(4) of the FOI Act in making this decision.
In favour of disclosure, I have considered the factors outlined in section 11B(3) of the FOI Act, and I have determined that disclosure of the relevant information in Document 19 would promote the objects of the FOI Act by providing access to documents held by the government.
Against disclosure, I consider that disclosure of the relevant information in Document 19:
- would not contribute to the publication of information of sufficient public interest to justify the likely harm caused by release
- would not enhance Australia’s representative democracy in the ways described in section 11B(3) of the FOI Act
- would not inform any debate on a matter of public importance, or promote oversight of public expenditure.
While there is limited public interest in the disclosure of information conditionally exempt under section 47E(d) of the FOI Act, the harm that would result from disclosure is that it could reasonably be expected to prejudice the ability of the Agency to protect established contact points and procedures of the Agency
In summary, I am satisfied that the factors against disclosure of the information outweigh the factors in favour of disclosure and that, on balance, it would be contrary to the public interest
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to release this information to you. Accordingly, I have decided that the relevant information in Document 19 is exempt under section 47E(d) of the FOI Act.
Release of documents
The documents for release, as referred to in the Schedule of Documents at Attachment A, are enclosed.
Rights of review
Your rights to seek a review of my decision, or lodge a complaint, are set out at Attachment B.
Should you have any enquiries concerning this matter, please do not hesitate to contact me by email at foi@ndis.gov.au.
Yours sincerely
Kate (KIM627) A/g Assistant Director – Freedom of Information Complaints Management & FOI Branch General Counsel Division
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Attachment A
Schedule of Documents for FOI 24/25-0754
| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 1 | 1-8 | Knowledge Article - Add a new primary disability — Version 4 Date: 22/08/2024 |
FULL RELEASE | |
| 2 | 9-17 | Knowledge Article - Understand disability requirements Version 2.0 Date: 29/08/2024 |
FULL RELEASE | |
| 3 | 18-24 | Knowledge Article - Request a participant disability change - v3.0 Date: 22/08/2024 |
FULL RELEASE | |
| 4 | 25-28 | Knowledge Article - What evidence of disability is required — Version 5.0 Date: 25/09/2024 |
FULL RELEASE | |
| 5 | 29-35 | Knowledge Article - Check eligibility - DIS - disability caused by an impairment — Version 4.0 Date: 23/09/2024 |
FULL RELEASE |
Delivered by the National Disability Insurance Agency
| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 6 | 36-43 | Knowledge Article - Record information - Expanded Disability Status Scale — Version 2.0 Date: 08/06/2023 |
FULL RELEASE | |
| 7 | 44-51 | Knowledge Article - Check eligibility - List A condition — Version 3.0 Date: 29/08/2024 |
FULL RELEASE | |
| 8 | 52-59 | Knowledge Article - Check eligibility - List B condition — Version 2.0 Date: 29/08/2024 |
FULL RELEASE | |
| 9 | 60-67 | Knowledge Article - Check eligibility - List D condition — Version 3.0 Date: 29/08/2024 |
FULL RELEASE | |
| 10 | 68-74 | Knowledge Article - Check eligibility - DIS - likely permanence — Version 5.0 Date: 23/09/2024 |
FULL RELEASE | |
| 11 | 75-86 | Knowledge Article - Impairment categories guide — Version 1.0 Date: 10/10/2024 |
FULL RELEASE |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 12 | 87-93 | Standard Operating Procedure - Add or change disability — Version 6.0 Date: 07/07/2021 |
FULL RELEASE | |
| 13 | 94-147 | Operating Guidelines - Applying to the NDIS — Version 9.0 Date: 07/10/2024 |
FULL RELEASE | |
| 14 | 148-156 | Applicant - record disability conditions and impairments — Version 6.0 Date: 26/09/2024 |
FULL RELEASE | |
| 15 | 157-163 | Check eligibility - DIS - NDIS supports for life Version 3.0 Date: 29/08/2024 |
FULL RELEASE | |
| 16 | 164-173 | Knowledge Article - Complete form in the access request case — Version 9.0 Date: 25/09/2025 |
FULL RELEASE | |
| 17 | 174-183 | Knowledge Article - Create a person account — Version 11.0 Date: 22/08/2024 |
FULL RELEASE |
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| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 18 | 184-196 | Knowledge Article - Add and link evidence to a case — Version 4.0 Date: 08/03/2024 |
FULL RELEASE | |
| 19 | 197-208 | Knowledge Article - Complete a desktop review before a check-in — Version 8.0 Date: 24/10/2024 |
PARTIAL RELEASE |
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Attachment B
Your review rights
As this matter was a deemed refusal, internal review of this decision is not an option. However, if you have concern with any aspect of this decision, please contact the NDIA FOI team by email foi@ndis.gov.au or by post:
Freedom of Information Section Complaints Management & FOI Branch General Counsel Division National Disability Insurance Agency GPO Box 700 CANBERRA ACT 2601
Review by the Office of the Australian Information Commissioner
The FOI Act gives you the right to apply to the Office of the Australian Information Commissioner (OAIC) to seek a review of this decision.
If you wish to have the decision reviewed by the OAIC, you may apply for the review, in writing, or by using the online merits review form available on the OAIC’s website at www.oaic.gov.au, within 60 days of receipt of this letter.
Applications for review can be lodged with the OAIC in the following ways:
- Online: www.oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001
- Email: enquiries@oaic.gov.au
- Phone: 1300 363 992 (local call charge)
Complaints to the Office of the Australian Information Commissioner or the Commonwealth Ombudsman
You may complain to either the Commonwealth Ombudsman or the OAIC about actions taken by the NDIA in relation to your request. The Ombudsman will consult with the OAIC before investigating a complaint about the handling of an FOI request.
Your complaint to the OAIC can be directed to the contact details identified above. Your complaint to the Ombudsman can be directed to:
- Phone: 1300 362 072 (local call charge)
- Email: ombudsman@ombudsman.gov.au
Your complaint should be in writing and should set out the grounds on which it is considered that the actions taken in relation to the request should be investigated.
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