Applicant - record disability conditions and impairments

Applicant - record disability conditions and impairments

SGP KP Publishing

Exported on 2025-06-18 03:57:24

Table of Contents

1. Recent updates …………………………………………………………………………………………………….. 4

2. Before you start …………………………………………………………………………………………………….. 5

3. Reported condition ……………………………………………………………………………………………….. 6

4. Impairment evidence …………………………………………………………………………………………….. 7

   4.1 Gather evidence ………………………………………………………………………………………………….. 7

5. Record a disability in an access request case………………………………………………………… 8

6. Next steps …………………………………………………………………………………………………………….. 9

This article provides guidance for a local area coordinator, early childhood partner, business support officer, liaison officer (HLO/JLO), participant support officer or access delegate to:

• learn about a reported condition
• understand and gather impairment evidence
• record conditions and impairments in an access request case.

1 Recent updates

3 October 2024
Linked article title updated from How to complete the access request case form to Complete form in the access request case.

2 Before you start

You have:

• read and understood Our Guideline - Applying to the NDIS (external) including sections
  • Do you meet the disability requirements?
  • Is your disability caused by an impairment?
• read the articles
  • What evidence of disability is required?
  • Understand disability requirements.

3 Reported condition

When a person with a disability applies to the NDIS, they will provide their impairment evidence. This is a reported condition. The person may have more than one impairment when they apply.

4 Impairment evidence

You need a person’s impairment evidence to decide if they’re eligible to become an NDIS participant. This could include evidence of:

• treatment history
• any recommended supports or early interventions
• how an impairment affects their day-to-day life.

A treating health professional, who is most relevant to an applicant’s disability should provide the impairment evidence. It should also include the applicant’s functional capacity evidence.

For early intervention, an early childhood partner can provide developmental delay evidence. For more information, refer to article What evidence of disability is required?

4.1 Gather evidence

When you gather evidence, make sure you get their name, contact details and relationship to the applicant. This will allow for easy follow up.

1. Record details of who has provided evidence on the applicant’s behalf. Use article Log an activity or internal note.

2. Include references for any information or specific documents you have sourced.

To add evidence or documents to a case, use guidance Add and link evidence to a case.

5 Record a disability in an access request case

To enter disabilities, you need to be in the Disabilities step of the Access Request case form.

1. To add a disability, select New.

2. At Select reported condition, start to enter the condition name. The system will suggest possible disabilities based on what you enter. Select the appropriate disability. This will auto-fill the ICD Disability and ICD Disability Code fields.

3. You must select one Primary Disability using the checkbox. You can only have one primary disability. Do not future date the primary disability.

   Note: To identify the primary disability, look at the reported disability condition with the greatest impact on a person’s daily life.

4. You must specify a Start Date for the disability. This may be either from birth or when onset of the disability occurred. Do not enter an end date.

5. At Evidence, select the type of disability evidence from the options shown.

6. Select Save.

7. Repeat the steps above to add additional disabilities. Remember you may only select the Primary Disability checkbox once.

8. At Was your primary disability caused by an accident or event? Select Yes or No based on the information provided.

9. If you select Yes, you’ll need to provide the date, and details of any compensation. For more information on providing compensation details, refer to article Check for compensation when recording disabilities.

10. Select Next.

6 Next steps

1. To complete the access request form, continue to use guidance in article Complete form in the access request case.

2. Use the Evidence tab to upload any documentary evidence of the person’s disability. Refer to articles Record treating professional details and Upload requested evidence for a new applicant.