NDIA Accountability Project

This project is in DRAFT

Complete the risk matrix for a technical advice case

‹ PrevPage 1 of 7 · Source p. 9Next ›

Complete the risk matrix for a technical advice case

SGP KP Publishing

Exported on 2024-12-17 23:36:19

Page 9 of 126

SGP KP Publishing – Complete the risk matrix for a technical advice case

Table of Contents

  • Recent updates …4
  • Before you start …5
  • Complete the risk matrix …6
  • Next steps …7

SGP KP Publishing – Complete the risk matrix for a technical advice case

This article provides guidance for a planner delegate, access delegate to:

  • complete the risk matrix for a technical advice case.

Recent updates – 3 Page 11 of 126

FOI 24/25-0515

SGP KP Publishing – Complete the risk matrix for a technical advice case

Recent updates

October 2023

Current guidance.

Recent updates – 4 Page 12 of 126

SGP KP Publishing - Complete the risk matrix for a technical advice case

Before you start

You have created a new technical advice case. Refer to article Create a technical advice case. You have determined the priority of the case. Refer to article Understand advice categorisation in a technical advice case.

3 Complete the risk matrix

When completing a request for technical advice, PACE requires you to complete a risk matrix. Record the type and level for any risks identified. These risks associated with the request could impact the participant, their nominee, or the NDIS. From the Technical Advice case:

  1. Select the Request tab and complete the Request Information questions.
  2. Select Next.
  3. From the Risk Matrix step, answer the question Has there been any risks identified that may impact the participant, nominee or NDIS associated with this complaint? If you don’t identify any risks:
  4. Select No.
  5. Select Next to progress the case. If you do identify risks:
  6. Select Yes.
  7. A list of risks will appear. Select the risk that most closely matches the risk you have identified.
  8. Select Yes for each risk you identify, select No for the risks that aren’t applicable.
  9. Select LOW, MEDIUM, HIGH or EXTREME for each of the risks you select. Select the level that most closely matches the risk you have identified. Note: PACE uses the following acronyms in the question about the Ministers’ confidence in the NDIA. MO means Ministerial Order, AMO means Assistant Minister’s Office, MaSCO means Member and Senator Contact Officer, QTB means Question Time Briefs.
  10. Select Next.
  11. From the Summary step, check all your responses are correct. Select an answer for the question: As the requestor, I agree that all the information presented is accurate and up to date.
  12. Select Submit. Note: Depending on the risks you have selected, PACE may prompt you to add further information about the identified risk. Note: If you identify a high or extreme risk, refer to the TAB Hub Requesting prioritisation of advice to help you decide if your request needs to be escalated.

FOI 24/25-0515

SGP KP Publishing – Complete the risk matrix for a technical advice case

Next steps

Next steps – 7 Page 15 of 126