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Practice Guide – Safeguarding the participant's interests

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Practice Guide – Safeguarding the participant’s interests

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Contents

Practice Guide – Safeguarding the participant’s interests ……………………………………………….. 1

  1. Purpose ………………………………………………………………………………………………………. 4

  2. To be used by ………………………………………………………………………………………………. 4

  3. Scope ………………………………………………………………………………………………………….. 4

  4. Context in the Broader Framework ………………………………………………………………….. 5

4.1   Quality and Safeguarding Framework ..................................................................... 5
4.2   National Disability Services Zero Tolerance Framework ......................................... 5

4.3  The National Disability Abuse and Neglect Hotline .................................................. 5

4.4  Complaints Resolution and Referral Service ........................................................... 5

5. NDIA Context and Background ……………………………………………………………………….. 6

5.1  NDIA Incident Management Frameworks ................................................................ 6

5.2  Reportable Incidents ................................................................................................ 7

5.3   Critical Services Issues Response .......................................................................... 7

6. Critical Incidents in the Home or Community …………………………………………………….. 7

6.1  NDIA Participant Critical Incidents Framework ........................................................ 8

6.2   Exceptionally Complex Support Needs Program ..................................................... 9

6.3  Other key resources .............................................................................................. 10

7. Safeguarding the participant’s interests ………………………………………………………….. 10

7.1  Assessing risks and safeguards ............................................................................ 10

7.2  The planning process ............................................................................................ 12

8. Access ………………………………………………………………………………………………………. 12

  1. Pre-planning ………………………………………………………………………………………………. 13
9.1  Streaming .............................................................................................................. 13
9.2  Primary disability ................................................................................................... 13

9.3   Severity Indicator Tool ........................................................................................... 14

9.4  The participant statement ...................................................................................... 14

9.5   Informal, community and mainstream supports ..................................................... 14

9.6  Risk assessment and plan duration ....................................................................... 15

9.7  Planning conversations for complex needs ........................................................... 15

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NDIS

9.8 Representation by nominee or party with consent/authority ……………………………. 16 9.9 Restricted Access …………………………………………………………………………………….. 16

Planning …………………………………………………………………………………………………….. 16

General planning principles that safeguard the participant’s interests ……………. 16

Core supports in the plan ……………………………………………………………………….. 17

Capacity Building supports ……………………………………………………………………… 17

Capital support ……………………………………………………………………………………… 19

Plan management …………………………………………………………………………………. 20

Plan Implementation and Monitoring ………………………………………………………………. 21

Assistance for the participant to implement their plan …………………………………. 21

Plan reviews ………………………………………………………………………………………………. 22

Unscheduled Plan Review………………………………………………………………………. 22

Supporting material ……………………………………………………………………………………… 23

Process owner and approver ………………………………………………………………………… 23

Feedback …………………………………………………………………………………………………… 24

Version change control ………………………………………………………………………………… 24

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Purpose

This Practice Guide will support you to understand how we safeguard the participant’s interests on a day-to-day basis as they engage and connect with the NDIS.

This includes understanding where to locate information to assess and report risks through the NDIA Issues and Incident Management Framework and Participant Critical Incidents Framework.

Note: Check you have read and understood the Participant Experience Delivery (PED) Key Performance Indicators (KPIs) and are complying with the PED KPIs and target relevant to this Practice Guide.

To be used by

This Practice Guide is for use by all staff of the National Disability Insurance Agency (NDIA), with a particular focus on staff in service delivery including:

  • Plan Developers – Planners and NDIS Partners in the Community (PiTC - Early Childhood Partners and Local Area Coordinators [LACs])
  • NDIA Plan Delegates
  • Payment Analysts
  • Business Support Officers (BSOs)
  • National Contact Centre (NCC)
  • National Complaints Resolution Team (NCRT) - including National Escalations Team (NET)
  • Member and Senator Contact Officer (MASCO)
  • Ministerial Coordination Team. redacted: s22(1)(a)(ii) - irrelevant material

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10.3 Capacity Building supports

Capacity building supports are linked to the goals and aspirations of the participant. When determining the funded supports in the System, funding is allocated to the specific areas of

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10.3.1 Support Coordination

The inclusion of funded supports in the plan to build capacity for independence or build skills in an identified area can be in response to a risk and therefore a safeguard.

Plan developers consider the level of support the participant will require to build their capacity to connect with supports and services, including informal and mainstream supports. Support coordination ensures the participant is supported to understand their plan and how to:

  • implement funded supports
  • build capacity
  • strengthen their ability to achieve their goals.

In situations where multiple mainstream interfaces are involved and/or a high level of risk, specialist support coordination may be included in the plan. This is where an allied health professional coordinates and manages the supports with the participant.

For more information on support coordination, refer to the Standard Operating Procedure – Include Support Coordination in a Plan.

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