National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Bill 2026

Submission 2

The Importance of Independent Plan Management Services Within the NDIS

I am writing this submission as the owner and operator of a small independent NDIS plan management business. Currently supporting approximately 200 participants and families most often in my own community, genuinely love being an NDSSM. For many participants it’s more about processing invoices than anything else; it is one way that they receive consistent accessible support throughout all stages on journey through NDIS. Regularly contact us better understand plans budgets service agreements funding categories how navigate complexity safely. as much provider believe can offer level personalized service difficult replicate large centralised systems maintaining participant base around people allows properly monitor budget identify irregular spending patterns assist avoid overspending ensures claim correctly compliant also means speak directly someone knows understands circumstances respond quickly issues arise. independent SMs play important role broader ecosystem practice many SM help participants understanding their usage monitoring plans reduce pressure Local Area Coordinators LACS and staff allow focus planning connections other responsibilities. SM are first line defence identifying incorrect duplicate claiming non-compliant invoices potential fraud overcharging supports may not align with rules participants at risk exhausting funds early without SM performing these roles would be significantly increased pressure to participants providers LACS itself. also wish acknowledge importance technology software innovation sector well supported by Caresquare whose software systems operate efficiently maintain strong oversight participant budgets claims team consistently approachable responsive adaptable industry changes allowed smaller providers like myself continue delivering high quality support important independent plan management provides choice control participants should have ability choose Plan Manager suits communication style cultural background location needs Many value working local because feel known respected as individuals rather numbers within larger system.

National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Bill 2026

Submission 2

I also write this submission from the perspective of a parent of an adult NDIS participant. While our family currently self-manages, I understand that there may come a time where I am no longer able to provide the same level of support, guidance and administration for my daughter. Like many parents, I hope she will continue building independence, making her own choices, and eventually “leave the nest” with the right supports around her. When that time comes, I would want her to have access to a trusted, independent Plan Manager who can help guide and support her through her life journey. Having compassionate and knowledgeable Plan Managers available gives families reassurance that participants can continue to navigate the NDIS safely and confidently, even when family circumstances change over time. I strongly advocate for Plan Management services to remain an independent and participant-directed support within the NDIS. Removing or centralising Plan Management risks reducing participant choice, reducing personalised support and increasing pressure on other parts of the Scheme. Independent Plan Managers are not simply invoice processors. We are an important safeguard, an education point for participants and families and a practical support that helps many people successfully navigate the NDIS. Thank you for considering my submission.