National Disability Insurance Scheme Amendment

Submission Addressing Section 59B Automation of Administrative Action

This submission addresses section 59B on automation of administrative action within the National Disability Insurance Scheme amendment bill. It recommends provisions ensuring humans have an option over automated decisions made using computer-based systems; regular audits assessing these system’s performance; extensive testing procedures, as well as comprehensive training programs aimed at end-users.

National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Bill 2026

Submission 2333

Testing and auditing

It is essential that any computer-based tool used for assessments be rigorously tested prior to being used and regularly reviewed against real-world outcomes while being used. I suggest that a requirement to regularly (at least annually) audit computer-based tool performance and update it to addressissues, bearquirementoftheuseofcomputer-basetoolsbythenDIA.

End-usertraining

I am concernedthata trendencyformanypeoplewhoarenotfamiliarwithhow computerbasedtoolsaredesignedanddeveloped,andtheirinevitablelimitations,torelytoohardilyoncomputer basedoutputsjudgements.I recommend end user trainingcoverlimitationsofcomputationased toolsforevaluation ensureusersunderstandclearlypathwaystoverriderecommendationswhenitappropriate.Training should berepeated at regular intervals, andaffect issuesfoundinanyannualauditofcomputersbasedtool.