DOCUMENT 1

From:

To:

Cc:

Subject: RE: CP25/01516 - NDIA response to OAIC’s preliminary inquiries [SEC=OFFICIAL] Date: Friday, 6 June 2025 3:07:14 PM

Attachments:

OAIC reference: CP25/01516 NDIA reference: FOI 24/25-0251 Applicant: David Wright (3)

redacted: s22(1)(a)(ii) - irrelevant material

Page 1 of 84

redacted: s22(1)(a)(ii) - irrelevant material

The NDIA is currently contending with a significant upward trajectory of FOI matters. In this financial year, we expect to receive 2,300-2,400 FOI request. An approximate increase of 1,000 matters from the previous reporting year. We have received a significant increase that impacts our ability to process them in the prescribed timeframes. redacted: s22(1)(a)(ii) - irrelevant material

Kind regards Sussan Senior Freedom of Information Officer Information Release, Privacy and Legal Operations Branch Reviews and Information Release Division National Disability Insurance Agency Email: xxx@xxxx.xxx.xx NDIA logo

The NDIA acknowledges the Traditional Custodians of Country throughout Australia

Page 2 of 84

S$22(1)(a)(il) - irrelevant material

S$22(1)(a)(il) - irrelevant material

DOCUMENT 2

Scope 2) The number of FOI requests made in the 2024-25 financial year up to that date (6 June 2025).

3. The current number of staff employed in the NDIA FOI unit.

• The number of APS Level 3-4 staff

• The number of APS Level 5 staff

• The number of APS Level 6 staff

• The number of EL1 staff

• The number of EL2 staff

• Any other staff

Response

Number of FOI requests received between 1 July 2024 and 6 June 2025: 2161

Number of staff employed in the Information Access Team as of 3 July 2025:

Page 5 of 84

FOI 25/26-0017

DOCUMENT 3

APS4 Information

Access Officer candidate pack

ndis.gov.au

1

Page 6 of 84

Contents

The contents of this document are OFFICIAL. Error! Bookmark not defined.

ndis.gov.au

2

Page 7 of 84

Welcome message

Welcome to the NDIA APS4 Information Access Officer candidate pack. I’m the Branch Manager of the Complaints Management and Freedom of Information (FOI) Branch at the National Disability Insurance Agency (NDIA). I’m thrilled to share this pack with you, which is designed to provide you with a comprehensive understanding of the role. It will assist you with your application. It will also outline further opportunities available within the Information Access team.

This pack is more than just an application guide. It’s a window into our values, culture and how you can create lasting change for Australians living with disability. We’re looking for candidates who are passionate about upholding Rights and Freedoms and Ethical Governance. We want to know about the unique contributions you can bring to our team.

The Complaints Management and FOI branch is a brilliant team to work in. We share a commitment to protecting the rights of individuals about government actions and decisions which creates a positive culture to work in. Having this shared vision enables us to work collaboratively for each other and to achieve outcomes that support and contribute the NDIA’s objective to ‘build a world-leading National Disability Insurance Scheme’.

The Complaints Management and FOI branch is a place where your substantial knowledge and expertise in interpreting and applying legislation will be pivotal for success in this role as well as collaboration with internal and external stakeholders throughout the process.

I look forward to receiving your application and finding out how you can contribute to our team.

Emma Cotterill

Branch Manager Complaints Management and FOI

ndis.gov.au

Vacancy details

Vacancy Closing Day, 21 February 2025 at 11:59PM AEST

Table 1. Vacancy details

ndis.gov.au

Page 9 of 84

About you

What we’re looking for in our ideal candidate:

• Organised, driven and able to exceed in a fast-paced work environment with competing priorities.

• Excellent communication and interpersonal skills to develop and maintain stakeholder relationships and experience in navigating challenging conversations whilst providing accurate advice on sensitive matters.

• Highly motivated, resilient and be able to provide advice on moderately complex matters to both internal and external stakeholders in an empathetic manner.

• Experience interpreting and applying legislation as well as previous Public Service experience are desirable but not essential.

• Have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.

ndis.gov.au

Page 10 of 84

About the role

The APS4 Information Access Officer is a team membership position that will work within defined parameters relating to their area of responsibility. The role will be required to apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.

The role will be required to provide operational and administrative support that is informed and directed by sound knowledge in Freedom of Information (FOI) requests and information access areas and may undertake some research and analysis activities.

The APS4 Information Access Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

Duties include:

• Preparing and collating documents required to make FOI decisions in accordance with the FOI Act.
• Preparing and collating documents required to make PIA decisions in accordance with the PIA scheme.
• Preparing and drafting a range of other material including data reports, briefing material and correspondence.
• Providing administrative support to develop systems, processes and practical tools including training to support FOI and PIA handling and awareness.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time).

Please refer to the APS Work Level Standards. These have general statements about the broad requirements for each classification level.

ndis.gov.au 6

Page 11 of 84

Desirable skills, experience and qualifications

Previous experience working within the FOI Act (or state/territory equivalent), ‘access to information’ processes, as well as administrative decision making under statutory frameworks is highly desirable.

Valuable skills and experience in roles across the public sector include:

• Excellent communication and stakeholder engagement skills
• Strong analytical skills with ability to apply critical thinking, research and data literacy
• Clear Time management skills with demonstrated ability to prioritise and manage your own workload to comply with timeframes, while maintaining attention to detail
• Demonstrated experience in working both autonomously and collaboratively within a team.
• Proven experience in the safe and efficient delivery of data collection preferably within permitters of government legislative framework

About the area

The Information Access team consists of:

1. Triage and Early Resolution assesses all incoming information requests made via both PIA scheme and under the FOI Act. The team provides guidance to applicants about alternate resolution pathways, works with applicants to obtain additional information, and registers requests on administrative systems to enable speedy processing by the case management teams.
2. Personal Information team handles PIA requests and all FOI requests that seek access to personal information. This team includes a Complex Personal FOI team, responsibilities include consultation with relevant stakeholders, identifying appropriate exemptions and making decisions about releasing agency information while ensuring transparency and compliance with FOI legislation.
3. Non Personal Information team process and manage FOI requests from the public seeking access to agency documents, such as policies, procedures, statistics and other administrative records. Responsibilities include consultation with relevant stakeholders, identifying appropriate exemptions, and make decisions about releasing agency information while ensuring transparency and compliance with FOI legislation.

ndis.gov.au 7

Page 12 of 84

4. Case Management team works to maintain the standard and quality of FOI casework in line with legislative obligations and NDIA values.
5. Reviews case managers oversee any FOI matters which are being reviewed by the Office of the Australian Information Commissioner (OAIC), including Information Commissioner review and FOI Complaints.

ndis.gov.au 8

Page 13 of 84

About the NDIA

The National Disability Insurance Agency (NDIA) is an independent statutory agency of the Australian Government. We are implementing the world leading National Disability Insurance Scheme (NDIS). This is one of the biggest social reforms in Australia’s history. The NDIS is designed to enhance the quality of life of, and increase economic and social participation for, people with disability.

Our Corporate Plan 2023-2027 is the NDIA’s key planning document. It identifies our purpose, outcome, programs and key activities over the next 3 years.

Learn more about the NDIA on the NDIS website.

Acknowledgement of Country

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders past, present and emerging.

ndis.gov.au

Page 14 of 84

Values

The NDIA values are:

• We value people. We put participants at the heart of everything we do.

• We grow together. We work together to deliver quality outcomes.

• We aim higher. We are resilient and always have the courage to do better.

• We take care. We own what we do, and we do the right thing. Our values reflect our passion and commitment to building a positive, participant-centred culture.

ndis.gov.au 10

Page 15 of 84

Benefits of working with the NDIA

You can read the full benefits of our Enterprise Agreement on the Working Conditions and Benefits page on the NDIS website.

ndis.gov.au 11

Page 16 of 84

A safe place to be your authentic self and thrive

The NDIA takes pride in actively creating a culturally safe, inclusive, accessible and caring workplace.

We are committed to employing a diverse workforce and empowering them to thrive.

Our people reflect the rich life experiences and broad identities of all Australians.

At the NDIA, we work to nurture and sustain a supportive, inclusive and culturally safe workplace. This celebrates and reflects the people we serve and the broader Australian community. We acknowledge and welcome everyone including people with disability, Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual, Sistergirl, Brotherboy Plus (LGBTIQASB+), varying cultural and linguistic backgrounds, mature age workers and those new to the workforce. We also honour gender equality in all we do.

We are dedicated to collaborating and growing together. To do this, we leverage the vast knowledge, expertise and unique lived experiences of our team members.

By joining us, you will become a key part of a community driven by respect, support and authenticity. We engage in initiatives that are challenging and inspiring. They are shaping a fairer Australia.

Read more on our Inclusion and Diversity page.

ndis.gov.au 12

Page 17 of 84

Eligibility information

To be eligible for employment with the NDIA, you must meet certain conditions before your employment can begin. These are set out within the Public Service Act 1999. Requirements include:

• Employment Suitability Check/Police Check – this includes the ability to obtain and maintain an Australian Government security clearance, at the Negative Vetting 1 level. We will arrange this for you, if you are successful in getting a job.

• Citizenship – You must be an Australian citizen to be eligible for employment with the NDIA.

• NDIS Worker Screening Check – This determines if a person is excluded from working in certain roles with people with disability. redacted

ndis.gov.au 13

Page 18 of 84

How to apply

To apply, go to the job via our NDIS Careers page. Start your application by clicking the ‘begin’ button.

Your application should include:

• A current resume

• A succinct pitch (maximum 750 words) quoting job reference 0303_02/25_EXT

Your pitch is your opportunity to tell us why you are the right candidate to join the Continuous Improvement and Executive Complaints team, why you want to work for us and what you can contribute.

Make sure to highlight relevant examples and accomplishments that show your ability to deliver. Your pitch needs to demonstrate that you have the capabilities, skills and attributes as stated in the ‘About you’ and ‘About the role’ sections. You can use the APS4 Work Level Standards to ensure you pitch at the right level.

If you need adjustments including alternate formats or assistance to take part in the recruitment process, please let us know. You can do so either when you fill out the application form or email ndia@dfp.com.au or call 1300 138 337.

Cracking the code

We encourage you to look at the Cracking the code | Australian Public Service Commission website to help write your application.

The Merit Principle

The NDIA uses a range of selection tools to assist us in the hiring process. We uphold the APS Merit Principle. Our selection processes are designed to find the best available person for the job.

ndis.gov.au 14

Page 19 of 84

FOI 25/26-0017

Recruitability

Diverse skills, perspectives and abilities are appreciated. They are valued and crucial to our workplace culture.

The NDIA is committed to supporting the employment and career development of people with disability.

recruit | ABILITY B#)

RecruitAbility applies to this vacancy

Under the RecruitAbility scheme, you will be invited to take part in further assessment activities for the vacancy if you choose to opt-in to the scheme. To do so, you must declare you have a disability. You must still meet the minimum requirements for the vacancy. All requests for adjustments will be considered and managed in consultation with you.

To find out more, visit the APSC website.

In the NDIA, we believe building a culture of inclusion begins with a fair application process. If you have any questions, require support or reasonable adjustments, we are here to help. The Agency’s contact person in the Vacancy Details section of this Candidate Pack can provide confidential assistance. You need only ask.

ndis.gov.au 15

Page 20 of 84

FOI 25/26-0017

Application process

Table 2. High level application process

ndis.gov.au 16

Page 21 of 84

FOI 25/26-0017 DOCUMENT 4

ndis

APS5 Information

Access Officer

candidate pack

ndis.gov.au 1

Page 22 of 84

FOI 25/26-0017

Contents

The contents of this document are OFFICIAL. Error! Bookmark not defined.

APS5 Information Access Officer candidate pack 1 Contents 2 Welcome message 3 Vacancy details 4 About you 5 About the role 6 Desirable skills, experience and qualifications 6 About the area 7 About the NDIA 8 Acknowledgement of Country 8 Values 9 Benefits of working with the NDIA 10 A safe place to be your authentic self and thrive 11 Eligibility information 12 How to apply 13 Cracking the code 13 The Merit Principle 13 Recruitability 14 Application process 15

ndis.gov.au 2

Page 23 of 84

FOI 25/26-0017

Welcome message

Welcome to the NDIA’s APS5 Information Access Officer candidate pack. I’m the Branch Manager of the Complaints Management and Freedom of Information (FOI) Branch at the National Disability Insurance Agency (NDIA). I’m thrilled to share this pack with you, which is designed to provide you with a comprehensive understanding of the role. It will assist you with your application. It will also outline further opportunities available within the Information Access team.

This pack is more than just an application guide. It’s a window into our values, culture and how you can create lasting change for Australians living with disability. We’re looking for candidates who are passionate about upholding Rights and Freedoms and Ethical Governance. We want to know about the unique contributions you can bring to our team.

The Complaints Management and FOI branch is a brilliant team to work in. We share a commitment to protecting the rights of individuals about government actions and decisions which creates a positive culture to work in. Having this shared vision enables us to work collaboratively for each other and to achieve outcomes that support and contribute the NDIA’s objective to ‘build a world-leading National Disability Insurance Scheme’.

The Complaints Management and FOI branch is a place where your substantial knowledge and expertise in interpreting and applying legislation will be pivotal for success in this role as well as collaboration with internal and external stakeholders throughout the process.

I look forward to receiving your application and finding out how you can contribute to our team.

Emma Cotterill

Branch Manager Complaints Management and FOI

ndis.gov.au

Page 24 of 84

FOI 25/26-0017

Vacancy details

Vacancy Closing Day, 21 February 2025 at 11:59PM AEST

Table 1. Vacancy details

ndis.gov.au

Page 25 of 84

FOI 25/26-0017

About you

What we’re looking for in our ideal candidate:

• Organised, driven and able to exceed in a fast-paced work environment with competing priorities.
• Excellent communication and interpersonal skills to develop and maintain stakeholder relationships and experience in navigating challenging conversations whilst providing accurate advice on sensitive matters.
• Highly motivated, resilient and be able to provide advice on moderately complex matters to both internal and external stakeholders in an empathetic manner.
• Experience interpreting and applying legislation as well as previous Public Service experience are desirable but not essential.
• Have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.

ndis.gov.au

Page 26 of 84

FOI 25/26-0017

About the role

The APS5 Information Access Officer is a team membership position that will work within defined parameters relating to their area of responsibility. The role will be required to apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.

The role will be required to provide operational and administrative support that is informed and directed by sound knowledge in Freedom of Information (FOI) requests and information access areas and may undertake some research and analysis activities.

The APS5 Information Access Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

Duties include:

• Preparing and collating documents required to make FOI decisions in accordance with the FOI Act.
• Preparing and collating documents required to make PIA decisions in accordance with the PIA scheme.
• Providing quality assurance support, guidance and training to the team.
• Preparing and drafting a range of other material including internal and external correspondence and formal decision letters.
• Providing administrative support to develop systems, processes and practical tools including training to support FOI and PIA handling and awareness.

Please refer to the APS Work Level Standards. These have general statements about the broad requirements for each classification level.

Desirable skills, experience and qualifications

Previous experience working within the FOI Act (or state/territory equivalent), ‘access to information’ processes, as well as administrative decision making under statutory frameworks is highly desirable.

ndis.gov.au 6

Page 27 of 84

FOI 25/26-0017

Valuable skills and experience in roles across the public sector include:

• Excellent communication and stakeholder engagement skills
• Strong analytical skills with ability to apply critical thinking, research and data literacy
• Clear Time management skills with demonstrated ability to prioritise and manage your own workload to comply with timeframes, while maintaining attention to detail
• Demonstrated experience in working both autonomously and collaboratively within a team.
• Proven experience in the safe and efficient delivery of data collection preferably within permitters of government legislative framework

About the area

The Information Access team consists of:

1. Triage and Early Resolution assesses all incoming information requests made via both PIA scheme and under the FOI Act. The team provides guidance to applicants about alternate resolution pathways, works with applicants to obtain additional information, and registers requests on administrative systems to enable speedy processing by the case management teams.
2. Personal Information team handles PIA requests and all FOI requests that seek access to personal information. This team includes a Complex Personal FOI team, responsibilities include consultation with relevant stakeholders, identifying appropriate exemptions and making decisions about releasing agency information while ensuring transparency and compliance with FOI legislation.
3. Non Personal Information team process and manage FOI requests from the public seeking access to agency documents, such as policies, procedures, statistics and other administrative records. Responsibilities include consultation with relevant stakeholders, identifying appropriate exemptions, and make decisions about releasing agency information while ensuring transparency and compliance with FOI legislation.
4. Case Management team works to maintain the standard and quality of FOI casework in line with legislative obligations and NDIA values.
5. Reviews case managers oversee any FOI matters which are being reviewed by the Office of the Australian Information Commissioner (OAIC), including Information Commissioner reviews and FOI Complaints.

ndis.gov.au 7

Page 28 of 84

FOI 25/26-0017

About the NDIA

The National Disability Insurance Agency (NDIA) is an independent statutory agency of the Australian Government. We are implementing the world leading National Disability Insurance Scheme (NDIS). This is one of the biggest social reforms in Australia’s history. The NDIS is designed to enhance the quality of life of, and increase economic and social participation for, people with disability.

Our Corporate Plan 2023-2027 is the NDIA’s key planning document. It identifies our purpose, outcome, programs and key activities over the next 3 years.

Learn more about the NDIA on the NDIS website.

Acknowledgement of Country

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders past, present and emerging.

ndis.gov.au 8

Page 29 of 84

FOI 25/26-0017

Values

The NDIA values are:

• We value people. We put participants at the heart of everything we do.
• We grow together. We work together to deliver quality outcomes.
• We aim higher. We are resilient and always have the courage to do better.
• We take care. We own what we do, and we do the right thing. Our values reflect our passion and commitment to building a positive, participant-centred culture.

ndis.gov.au 9

Page 30 of 84

FOI 25/26-0017

Benefits of working with the NDIA

You can read the full benefits of our Enterprise Agreement on the Working Conditions and Benefits page on the NDIS website.

ndis.gov.au 10

Page 31 of 84

FOI 25/26-0017

A safe place to be your authentic self and thrive

The NDIA takes pride in actively creating a culturally safe, inclusive, accessible and caring workplace.

We are committed to employing a diverse workforce and empowering them to thrive. Our people reflect the rich life experiences and broad identities of all Australians.

At the NDIA, we work to nurture and sustain a supportive, inclusive and culturally safe workplace. This celebrates and reflects the people we serve and the broader Australian community. We acknowledge and welcome everyone including people with disability, Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual, Sistergirl, Brotherboy Plus (LGBTIQASB+), varying cultural and linguistic backgrounds, mature age workers and those new to the workforce. We also honour gender equality in all we do.

We are dedicated to collaborating and growing together. To do this, we leverage the vast knowledge, expertise and unique lived experiences of our team members.

By joining us, you will become a key part of a community driven by respect, support and authenticity. We engage in initiatives that are challenging and inspiring. They are shaping a fairer Australia.

Read more on our Inclusion and Diversity page.

ndis.gov.au 11

Page 32 of 84

FOI 25/26-0017

Eligibility information

To be eligible for employment with the NDIA, you must meet certain conditions before your employment can begin. These are set out within the Public Service Act 1999. Requirements include:

• Employment Suitability Check/Police Check – this includes the ability to obtain and maintain an Australian Government security clearance, at the Negative Vetting 1 level. We will arrange this for you, if you are successful in getting a job.
• Citizenship – You must be an Australian citizen to be eligible for employment with the NDIA.
• NDIS Worker Screening Check – This determines if a person is excluded from working in certain roles with people with disability.

ndis.gov.au 12

Page 33 of 84

FOI 25/26-0017

How to apply

To apply, go to the job via our NDIS Careers page. Start your application by clicking the ‘begin’ button.

Your application should include:

• A current resume
• A succinct pitch (maximum 750 words) quoting job reference 0304_02/25_EXT

Your pitch is your opportunity to tell us why you are the right candidate to join the Continuous Improvement and Executive Complaints team, why you want to work for us and what you can contribute.

Make sure to highlight relevant examples and accomplishments that show your ability to deliver. Your pitch needs to demonstrate that you have the capabilities, skills and attributes as stated in the ‘About you’ and ‘About the role’ sections. You can use the APS5 Work Level Standards to ensure you pitch at the right level.

If you need adjustments including alternate formats or assistance to take part in the recruitment process, please let us know. You can do so either when you fill out the application form or email ndia@dfp.com.au or call 1300 138 337.

Cracking the code

We encourage you to look at the Cracking the code | Australian Public Service Commission website to help write your application.

The Merit Principle

The NDIA uses a range of selection tools to assist us in the hiring process. We uphold the APS Merit Principle. Our selection processes are designed to find the best available person for the job.

ndis.gov.au 13

Page 34 of 84

FOI 25/26-0017

Recruitability

Diverse skills, perspectives and abilities are appreciated. They are valued and crucial to our workplace culture.

The NDIA is committed to supporting the employment and career development of people with disability.

recruit | ABILITY B#)

RecruitAbility applies to this vacancy

Under the RecruitAbility scheme, you will be invited to take part in further assessment activities for the vacancy if you choose to opt-in to the scheme. To do so, you must declare you have a disability. You must still meet the minimum requirements for the vacancy. All requests for adjustments will be considered and managed in consultation with you.

To find out more, visit the APSC website.

In the NDIA, we believe building a culture of inclusion begins with a fair application process. If you have any questions, require support or reasonable adjustments, we are here to help. The Agency’s contact person in the Vacancy Details section of this Candidate Pack can provide confidential assistance. You need only ask.

ndis.gov.au 14

Page 35 of 84

FOI 25/26-0017

Application process

Table 2. High level application process

ndis.gov.au 15

Page 36 of 84

FOI 25/26-0017 DOCUMENT 5

ndis

APS6 Information

Access Officer

candidate pack

ndis.gov.au 1

Page 37 of 84

FOI 25/26-0017

Contents

The contents of this document are OFFICIAL. Error! Bookmark not defined.

APS6 Information Access Officer candidate pack 1 Contents 2 Welcome message 3 Vacancy details 4 About you 5 About the role 6 Desirable skills, experience and qualifications 7 About the area 7 About the NDIA 9 Acknowledgement of Country 9 Values 10 Benefits of working with the NDIA 11 A safe place to be your authentic self and thrive 12 Eligibility information 13 How to apply 14 Cracking the code 14 The Merit Principle 14 Recruitability 15 Application process 16

ndis.gov.au 2

Page 38 of 84

FOI 25/26-0017

Welcome message

Welcome to the NDIA’s APS6 Information Access Officer candidate pack. I’m the Branch Manager of the Complaints Management and Freedom of Information (FOI) Branch at the National Disability Insurance Agency (NDIA). I’m thrilled to share this pack with you, which is designed to provide you with a comprehensive understanding of the role. It will assist you with your application. It will also outline further opportunities available within the Information Access team.

This pack is more than just an application guide. It’s a window into our values, culture and how you can create lasting change for Australians living with disability. We’re looking for candidates who are passionate about upholding Rights and Freedoms and Ethical Governance. We want to know about the unique contributions you can bring to our team.

The Complaints Management and FOI branch is a brilliant team to work in. We share a commitment to protecting the rights of individuals about government actions and decisions which creates a positive culture to work in. Having this shared vision enables us to work collaboratively for each other and to achieve outcomes that support and contribute the NDIA’s objective to ‘build a world-leading National Disability Insurance Scheme’.

The Complaints Management and FOI branch is a place where your substantial knowledge and expertise in interpreting and applying legislation will be pivotal for success in this role as well as collaboration with internal and external stakeholders throughout the process.

I look forward to receiving your application and finding out how you can contribute to our team.

Emma Cotterill

Branch Manager Complaints Management and FOI

ndis.gov.au

Page 39 of 84

FOI 25/26-0017

Vacancy details

Vacancy Closing Day, 21 February 2025 at 11:59PM AEST

Table 1. Vacancy details

ndis.gov.au

Page 40 of 84

FOI 25/26-0017

About you

What we’re looking for in our ideal candidate:

• Organised, driven and able to exceed in a fast-paced work environment with competing priorities.
• Excellent communication and interpersonal skills to develop and maintain stakeholder relationships and experience in navigating challenging conversations whilst providing accurate advice on sensitive matters.
• Highly motivated, resilient and be able to provide advice on moderately complex matters to both internal and external stakeholders in an empathetic manner.
• Experience interpreting and applying legislation as well as previous Public Service experience are desirable but not essential.
• Have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.

ndis.gov.au 5

Page 41 of 84

FOI 25/26-0017

About the role

The APS6 Information Access Officer is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents. The position will assist the team in the coordination of Freedom of Information (FOI) requests made to the Agency and will ensure the Agency meets its legal obligations in relation to the Freedom of Information Act 1982 (Cth) [FOI Act].

The position will assist the team with Participant Information Access (PIA) requests made to the Agency and contribute to the development of the Agency’s information handling requirements. The APS6 Information Access Officer will be a delegate FOI and PIA decision-maker and will make robust FOI decisions.

The APS6 Information Access Officer is a team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the Team Membership within the work area.

The position will have a considerable level of public contact in relation to complex, difficult or sensitive issues. It is required to liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division/NDIA.

Duties include:

• Assisting and making FOI decisions on complex matters in accordance with the FOI Act.
• Maintaining clear and concise records of case management actions and outcomes, including contributing to necessary data capture
• Managing the priorities of clients and available resources to deliver results on time and within budget.
• Preparing and contributing to a range of other material including briefing material for Ministers. Board papers, media releases, reports to Parliamentary committees, and correspondence.
• Supporting the development of systems, processes and practical tools including delivering training to support FOI handling and awareness.

ndis.gov.au 6

Page 42 of 84

FOI 25/26-0017

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Please refer to the APS Work Level Standards. These have general statements about the broad requirements for each classification level.

Desirable skills, experience and qualifications

Previous experience working within the FOI Act (or state/territory equivalent), ‘access to information’ processes, as well as administrative decision making under statutory frameworks is highly desirable.

Valuable skills and experience in leadership roles across the public sector include:

• Leadership and Strategic Thinking: Ability to inspire a shared vision, lead through change and align with team objectives with organisational priorities.
• Governance and Compliance: Strong understanding of legislative, financial and administrative frameworks to ensure operational integrity.
• Stakeholder Engagement: Proven capacity to build relationships and collaborate with internal and external partners.
• Team Leadership: Experience mentoring and coaching diverse teams to achieve high performance and professional growth.
• Communication and Influence: Exceptional written and verbal communication skills with the ability to negotiate and resolve challenges effectively.

About the area

The Information Access team consists of:

1. Triage and Early Resolution assesses all incoming information requests made via both PIA scheme and under the FOI Act. The team provides guidance to applicants about alternate resolution pathways, works with applicants to obtain additional information, and registers requests on administrative systems to enable speedy processing by the case management teams.
2. Personal Information team handles PIA requests and all FOI requests that seek access to personal information. This team includes a Complex Personal FOI team, responsibilities include consultation with relevant stakeholders, identifying appropriate exemptions and making decisions about

ndis.gov.au 7

Page 43 of 84

FOI 25/26-0017

releasing agency information while ensuring transparency and compliance with FOI legislation. 3. Non Personal Information team process and manage FOI requests from the public seeking access to agency documents, such as policies, procedures, statistics and other administrative records. Responsibilities include consultation with relevant stakeholders, identifying appropriate exemptions, and make decisions about releasing agency information while ensuring transparency and compliance with FOI legislation. 4. Case Management team works to maintain the standard and quality of FOI casework in line with legislative obligations and NDIA values. 5. Reviews case managers oversee any FOI matters which are being reviewed by the Office of the Australian Information Commissioner (OAIC), including Information Commissioner reviews and FOI Complaints.

ndis.gov.au 8

Page 44 of 84

FOI 25/26-0017

About the NDIA

The National Disability Insurance Agency (NDIA) is an independent statutory agency of the Australian Government. We are implementing the world leading National Disability Insurance Scheme (NDIS). This is one of the biggest social reforms in Australia’s history. The NDIS is designed to enhance the quality of life of, and increase economic and social participation for, people with disability.

Our Corporate Plan 2023-2027 is the NDIA’s key planning document. It identifies our purpose, outcome, programs and key activities over the next 3 years.

Learn more about the NDIA on the NDIS website.

Acknowledgement of Country

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders past, present and emerging.

ndis.gov.au 9

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FOI 25/26-0017

Values

The NDIA values are:

• We value people. We put participants at the heart of everything we do.
• We grow together. We work together to deliver quality outcomes.
• We aim higher. We are resilient and always have the courage to do better.
• We take care. We own what we do, and we do the right thing. Our values reflect our passion and commitment to building a positive, participant-centered culture.

ndis.gov.au 10

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Benefits of working with the NDIA

You can read the full benefits of our Enterprise Agreement on the Working Conditions and Benefits page on the NDIS website.

ndis.gov.au 11

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FOI 25/26-0017

A safe place to be your authentic self and thrive

The NDIA takes pride in actively creating a culturally safe, inclusive, accessible and caring workplace.

We are committed to employing a diverse workforce and empowering them to thrive. Our people reflect the rich life experiences and broad identities of all Australians.

At the NDIA, we work to nurture and sustain a supportive, inclusive and culturally safe workplace. This celebrates and reflects the people we serve and the broader Australian community. We acknowledge and welcome everyone including people with disability, Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual, Sistergirl, Brotherboy Plus (LGBTIQASB+), varying cultural and linguistic backgrounds, mature age workers and those new to the workforce. We also honour gender equality in all we do.

We are dedicated to collaborating and growing together. To do this, we leverage the vast knowledge, expertise and unique lived experiences of our team members.

By joining us, you will become a key part of a community driven by respect, support and authenticity. We engage in initiatives that are challenging and inspiring. They are shaping a fairer Australia.

Read more on our Inclusion and Diversity page.

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Eligibility information

To be eligible for employment with the NDIA, you must meet certain conditions before your employment can begin. These are set out within the Public Service Act 1999. Requirements include:

• Employment Suitability Check/Police Check – this includes the ability to obtain and maintain an Australian Government security clearance, at the Negative Vetting 1 level. We will arrange this for you, if you are successful in getting a job.
• Citizenship – You must be an Australian citizen to be eligible for employment with the NDIA.
• NDIS Worker Screening Check – This determines if a person is excluded from working in certain roles with people with disability.

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How to apply

To apply, go to the job via our NDIS Careers page. Start your application by clicking the ‘begin’ button.

Your application should include:

• A current resume
• A succinct pitch (maximum 750 words) quoting job reference 0305_02/25_EXT

Your pitch is your opportunity to tell us why you are the right candidate to join the Continuous Improvement and Executive Complaints team, why you want to work for us and what you can contribute.

Make sure to highlight relevant examples and accomplishments that show your ability to deliver. Your pitch needs to demonstrate that you have the capabilities, skills and attributes as stated in the ‘About you’ and ‘About the role’ sections. You can use the APS6 Work Level Standards to ensure you pitch at the right level.

If you need adjustments including alternate formats or assistance to take part in the recruitment process, please let us know. You can do so either when you fill out the application form or email ndia@dfp.com.au or call 1300 138 337.

Cracking the code

We encourage you to look at the Cracking the code | Australian Public Service Commission website to help write your application.

The Merit Principle

The NDIA uses a range of selection tools to assist us in the hiring process. We uphold the APS Merit Principle. Our selection processes are designed to find the best available person for the job.

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Recruitability

Diverse skills, perspectives and abilities are appreciated. They are valued and crucial to our workplace culture.

The NDIA is committed to supporting the employment and career development of people with disability.

recruit | ABILITY B#)

RecruitAbility applies to this vacancy

Under the RecruitAbility scheme, you will be invited to take part in further assessment activities for the vacancy if you choose to opt-in to the scheme. To do so, you must declare you have a disability. You must still meet the minimum requirements for the vacancy. All requests for adjustments will be considered and managed in consultation with you.

To find out more, visit the APSC website.

In the NDIA, we believe building a culture of inclusion begins with a fair application process. If you have any questions, require support or reasonable adjustments, we are here to help. The Agency’s contact person in the Vacancy Details section of this Candidate Pack can provide confidential assistance. You need only ask.

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FOI 25/26-0017

Application process

Table 2. High level application process

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FOI 25/26-0017 DOCUMENT 6

ndis

EL1 Assistant Director

Information Access

candidate pack

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FOI 25/26-0017

Contents

EL1 Assistant Director Information Access candidate pack 1 Contents 2 Acknowledgement of Country 3 Vacancy details 5 About you 6 About the role 7 Desirable skills, experience and qualifications 8 About the area 8 About the NDIA 9 Values 9 Benefits of working with the NDIA 10 Eligibility information 12 How to apply 13 Cracking the code 13 The Merit Principle 13 Recruitability 14 Application process 15

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FOI 25/26-0017

Acknowledgement of Country

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders past, present and emerging.

Artwork ‘Belonging’ by Charmaine Mumbulla

ndis.gov.au 3

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FOI 25/26-0017

Welcome message

Welcome to the NDIA’s Information Release, Privacy and Legal Operations (IRPLO) Branch candidate pack! My name is Fiona Castles, I’m the A/g Branch Manager and I’m thrilled to share this candidate pack with you. This resource has been carefully prepared to provide a comprehensive understanding of the role, outlining key responsibilities, offering guidance to support your application, explaining the recruitment process, and most importantly highlighting the exciting opportunities that come with joining the IRPLO Branch.

This pack is more than just an application guide, it’s a window into our values, culture and how you can create lasting change for Australians living with disability. In our Branch, we’re looking for candidates who are passionate about delivering high-quality support, driving continuous improvement and fostering collaboration across teams. We want to know about the unique contributions you can bring to our team.

The IRPLO Branch is a brilliant branch to work in. We are a dedicated and supportive team that values innovation, professional growth, and strong working relationships with both internal and external stakeholders. We provide strategic and operational support to legal functions and case management functions within the NDIA. The IRPLO Branch drives strategic reporting, risk management, and capability building initiatives to ensure optimal delivery across the divisions we support.

This is a branch where your analytical thinking, problem-solving skills, attention to detail and ability to manage high-volume processes can thrive.

Every day presents an opportunity to make a meaningful contribution.

I look forward to receiving your application and finding out how you can contribute to our team.

Fiona Castles Acting Branch Manager, Information Release, Privacy and Legal Operations

ndis.gov.au

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FOI 25/26-0017

Vacancy details

Table 1. Vacancy details

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FOI 25/26-0017

About you

What we’re looking for in our ideal candidate:

• Expertise in Freedom of Information (FOI) and leading teams managing FOI functions.
• Experience in building large operational teams with a track record of enhancing performance and compliance
• Organised, driven and able to exceed in a fast-paced work environment with competing priorities.
• Experience in delivery of administrative access to personal information and familiarity with Privacy Principles
• Excellent communication and interpersonal skills to develop and maintain stakeholder relationships and experience in navigating challenging conversations whilst providing accurate advice on sensitive matters.
• Highly motivated, resilient and be able to provide advice on moderately complex matters to both internal and external stakeholders in an empathetic manner.
• Experience interpreting and applying legislation as well as previous Public Service experience are desirable but not essential
• Have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.

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About the role

The EL1 Assistant Director Information Access role is required to provide leadership, control, planning, resource management, performance management and decision making for the FOI team in the IRPLO Branch.

The role will be required to coordinate and assume responsibility for highly complex or sensitive FOI matters, a high-volume workload and the supervision of several teams.

Responsibilities of the role include but are not limited to:

• Leading the team in making decisions on various matters in accordance with the FOI Act.
• Supporting the FOI team and legal services team to manage Information Commissioner reviews.
• Providing advice on FOI matters in accordance with the FOI Act.
• Producing quality written correspondence for a range of audiences such as Board papers, media releases, reports for Parliamentary committees, and correspondence
• Contributing to team capability uplift and practice building initiatives that promote best practice, meeting statutory timeframes and maintaining quality standards
• Delivering training to the FOI and Participant Information Access (PIA) teams and Agency staff across several line areas to support FOI and PIA handling and awareness.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Please refer to the APS Work Level Standards. These have general statements about the broad requirements for each classification level.

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Desirable skills, experience and qualifications

Previous experience working within the FOI Act (or state/territory equivalent), ‘access to information’ processes, as well as administrative decision making under statutory frameworks is highly desirable

Valuable skills and experience in leadership roles across the public sector include:

• Leadership and Strategic Thinking: Ability to inspire a shared vision, lead through change and align with team objectives with organisational priorities.

• Governance and Compliance: Strong understanding of legislative, financial and administrative frameworks to ensure operational integrity.

• Stakeholder Engagement: Proven capacity to build relationships and collaborate with internal and external partners.

• Team Leadership: Experience mentoring and coaching diverse teams to achieve high performance and professional growth.

• Communication and Influence: Exceptional written and verbal communication skills with the ability to negotiate and resolve challenges effectively.

About the area

The Reviews and Information Release Division (RIRD) is responsible for the operation of the Internal Review Branch, the External Review Branch, and the Information Release, Privacy, and Legal Operations Branch. The Acting General Manager, RIRD, is Daniel Flowers.

The Information Release, Privacy and Legal Operations Branch (IRPLO) is responsible for providing operational support and uplifting capability through the management of all recruitment and procurement, learning and development, continuous improvement, strategy and reporting, legal operations, and communications and engagement activities. The Branch also manages the FOI and PIA teams as well as Agency Privacy Incident Management functions of the Agency

The Information Access, Freedom of Information (FOI) team manages the Agency’s FOI and PIA functions to ensure compliance with statutory timeframes and will practice build the function to improve Agency knowledge and contributes insights to improve the participant experience. The team is also responsible for the Agency’s management and response to complaints and external review requests made to the Office of Australian Information Commissioner (OAIC).

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About the NDIA

The National Disability Insurance Agency (NDIA) is an independent statutory agency of the Australian Government. We are implementing the world leading National Disability Insurance Scheme (NDIS). This is one of the biggest social reforms in Australia’s history. The NDIS is designed to enhance the quality of life of, and increase economic and social participation for, people with disability.

Our Corporate Plan 2024-2025 is the NDIA’s most significant planning document. It describes the Agency’s strategic direction and details the key activities we plan to carry out and how we will measure our performance.

Learn more about the NDIA on the NDIS website.

Values

The NDIA values are:

We value people. We put participants at the heart of everything we do.

We grow together. We work together to deliver quality outcomes.

We aim higher. We are resilient and always have the courage to do better.

We take care. We own what we do, and we do the right thing. Our values reflect our passion and commitment to building a positive, participant-centred culture.

ndis.gov.au 9

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Benefits of working with the NDIA

You can read the full benefits of our Enterprise Agreement on the Working Conditions and Benefits page on the NDIS website.

ndis.gov.au 10

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A safe place to be your authentic self and thrive

The NDIA takes pride in actively creating a culturally safe, inclusive, accessible and caring workplace.

We are committed to employing a diverse workforce and empowering them to thrive.

Our people reflect the rich life experiences and broad identities of all Australians. Our Office of Agency Accessibility and Inclusion is here to support you at work. We have a disability action plan and other inclusion plans to help you succeed.

At the NDIA, we work to nurture and sustain a supportive, inclusive and culturally safe workplace. This celebrates and reflects the people we serve and the broader Australian community. We acknowledge and welcome everyone including people with disability, Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual, Sistergirl, Brotherboy Plus (LGBTIQASB+), varying cultural and linguistic backgrounds, mature age workers and those new to the workforce. We also honour gender equality in all we do.

We are dedicated to collaborating and growing together. To do this, we leverage the vast knowledge, expertise and unique lived experiences of our team members.

By joining us, you will become a key part of a community driven by respect, support and authenticity. We engage in initiatives that are challenging and inspiring. They are shaping a fairer Australia.

Read more on our Inclusion and Diversity page.

ndis.gov.au 11

                          Page 63 of 84

Eligibility information

To be eligible for employment with the NDIA, you must meet certain conditions before your employment can begin. These are set out within the Public Service Act 1999. Requirements include:

• Employment Suitability Check/Police Check – This includes the ability to obtain and maintain an Australian Government security clearance, if you are successful in getting a job.

• Citizenship – You must be an Australian citizen to be eligible for employment with the NDIA.

• NDIS Worker Screening Check – If applicable to the role you are successful in. This determines if a person is excluded from working in certain roles with people with disability.

ndis.gov.au 12

                          Page 64 of 84

How to apply

To apply, go to the job via our NDIS Careers page. Start your application by clicking the ‘begin’ button.

Your application should include:

• A current resume

• A succinct pitch (maximum 500 words) quoting job reference 0000_00/00_EXT

Your pitch is your opportunity to tell us why you are the right candidate to join the team, why you want to work for us and what you can contribute.

Make sure to highlight relevant examples and accomplishments that show your ability to deliver. Your pitch needs to demonstrate that you have the capabilities, skills and attributes as stated in the ‘About you’ and ‘About the role’ sections. You can use the EL1 Work Level Standards to ensure you pitch at the right level.

If you need adjustments including alternate formats or assistance to take part in the recruitment process, please let us know. You can do so either when you fill out the application form or email ndiaclient@hoban.com.au or call 1300 550 388.

Cracking the code

We encourage you to look at the Cracking the code | Australian Public Service Commission website to help write your application.

The Merit Principle

The NDIA uses a range of selection tools to assist us in the hiring process. We uphold the APS Merit Principle. Our selection processes are designed to find the best available person for the job.

ndis.gov.au 13

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Recruitability

Diverse skills, perspectives and abilities are appreciated. They are valued and crucial to our workplace culture.

The NDIA is committed to supporting the employment and career development of people with disability.

RecruitAbility applies to this vacancy

Under the RecruitAbility scheme, you will be invited to take part in further assessment activities for the vacancy if you choose to opt-in to the scheme. To do so, you must declare you have a disability. You must still meet the minimum requirements for the vacancy. All requests for adjustments will be considered and managed in consultation with you.

To find out more, visit the APSC website.

In the NDIA, we believe building a culture of inclusion begins with a fair application process. If you have any questions, require support or reasonable adjustments, we are here to help. The Agency’s contact person in the Vacancy Details section of this Candidate Pack can provide confidential assistance. You need only ask.

ndis.gov.au 14

                          Page 66 of 84

Application process

Table 2. High level application process

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ndis

EL2 Director Information Access candidate pack

Contents

Director Information Access (FOI) candidate pack 1 Contents 2

Acknowledgement of Country 3

Vacancy details 5

About you 6

About the role 7

Desirable skills, experience and qualifications                           8

About the area 8

About the NDIA 10

Values                                                         10

Benefits of working with the NDIA                                   11

 Eligibility information                                              13

How to apply 14

Cracking the code                                                14

The Merit Principle 14

Recruitability                                                    15

Application process                                               16

Team experiences 17

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Acknowledgement of Country

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders past, present and emerging.

Artwork ‘Belonging’ by Charmaine Mumbulla

ndis.gov.au 3

Page 70 of 84

Welcome message

Welcome to the NDIA’s Information Release, Privacy and Legal Operations (IRPLO) Branch candidate pack! My name is Fiona Castles, I’m the A/g Branch Manager and I’m thrilled to share this candidate pack with you. This resource has been carefully prepared to provide a comprehensive understanding of the role, outline key responsibilities, offer guidance to support your application, explain the recruitment process, and most importantly to highlight the exciting opportunities that come with joining the NDIA.

This pack is more than just an application guide, it’s an insight into our values, culture and how you can create lasting change for Australians living with disability.

In our Branch, we’re looking for candidates who are passionate about delivering high- quality strategic and operational support, driving continuous improvement and fostering collaboration across teams.

The IRPLO Branch is a dedicated and supportive team that values innovation, professional growth, and strong working relationships with both internal and external stakeholders. We provide strategic and operational support to the Agency’s legal functions and external review functions. The IRPLO Branch drives strategic reporting, risk management, and capability building initiatives to ensure optimal delivery across not only our branch but the divisions that we support.

This is a branch where your analytical thinking, problem-solving skills, attention to detail and ability to manage high-volume processes can thrive.

Every day presents an opportunity to make a meaningful contribution.

I look forward to receiving your applications and finding out how you can contribute to

Fiona Castles

A/g Branch Manager Information Release, Privacy and Legal Operations Branch

ndis.gov.au

Vacancy details

Table 1. Vacancy details

ndis.gov.au

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About you

What we’re looking for in our ideal candidate:

• Expertise in Freedom of Information and leading teams managing FOI functions

• Experience in building large operational teams with a track record of enhancing performance and compliance

• Dedication to fostering a positive culture & working environment where staff thrive

• Experience in delivery of administrative access to personal information and familiarity with Privacy Principles

• Ability to create and foster positive working relationships across a large agency

• Experience in high volume work areas and demonstrated ability to work collaboratively to support resilience and productivity

• Experience making administrative decisions in accordance with statutory frameworks

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About the role

The National Disability and Insurance Agency (NDIA) is seeking candidates to fill the role of EL2 Director Information Access.

The EL2 Director Information Access is accountable under broad direction to undertake work with a high level of complexity or sensitivity that delivers quality outcomes within the Information Release, Privacy & Legal Operations Branch in the National Disability Insurance Agency (NDIA).

The position is an important team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across wide- ranging activities of substantial depth involving significant detail. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the team membership and assigned Contractors working within the work area.

The EL2 Director Information Access will exercise a significant degree of independence and will use a high level of decision-making and judgement. The role will be required to coordinate and assume responsibility for highly complex or sensitive FOI matters, a high-volume workload and the supervision of several teams.

Responsibilities of the role include but are not limited to:

• Strategically managing the Freedom of Information and PIA teams including the provision of high-quality services to the Agency staff and executives.

• Providing advice on complex FOI matters in accordance with the FOI Act.

• Providing advice and making FOI internal review decisions where necessary.

• Working with the FOI team and legal services team to manage Information Commissioner reviews.

• Preparing and contributing to a range of materials, including weekly reports, quarterly reports for the Office of the Australian Information Commissioner and briefing material for Ministers and Estimates hearings.

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• Delivering training to the FOI and PIA teams and Agency staff across several line areas to support FOI and PIA handling and awareness.

• Contributing to team capability uplift and practice building initiatives that promote best practice, meeting statutory timeframes and maintaining quality standards

• Leadership of several teams across varying classifications, experience and expertise and fostering a positive team culture.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Please refer to the APS Work Level Standards. These have general statements about the broad requirements for each classification level.

Desirable skills, experience and qualifications

• Experience working with the Commonwealth FOI Act is highly desirable.

• Leadership experience that focuses on staff development, builds strategic awareness and strives to support agency vision

• If you’ve listed skills and experience in the ‘About you’ section, you can also delete this section.

About the area

The Reviews and Information Release Division (RIRD) is responsible for the operation of the Internal Review Branch, the External Review Branch, and the Information Release, Privacy, and Legal Operations Branch. The Acting General Manager, RIRD, is Daniel Flowers.

The Chief Counsel Division (CCD) is responsible for supporting the Agency to deliver on its priorities for the benefit of NDIS participants. It assists the Agency to act lawfully, and ensure legal risks are managed. The CCD consists of Agency Legal Services Branch, Scheme Legal and Legislation Services Branch, and Dispute Resolution and Litigation Branch. The Chief Counsel is Tom McGregor.

The Information Release, Privacy, and Legal Operations (IRPLO) Branch is responsible for providing operational support and uplifting capability to both the RIRD

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                          Page 75 of 84

and Chief Counsel Divisions through the management of all recruitment and procurement, learning and development, continuous improvement, strategy and reporting, legal operations, and communications and engagement activities. The Branch also manages the Agency’s Freedom of Information, Participant Information Access, and Agency Privacy Incident Management functions.

The Information Access, Freedom of Information (FOI) team sit within the IRPLO branch and manages the Agency’s Freedom of Information (FOI) and Participant Information Access (PIA) functions to ensure compliance with statutory timeframes and will practice build the function to improve Agency FOI knowledge and enable the branch to contribute insights that can improve the participant experience. The branch is also responsible for the Agency’s management and response to complaints and external review requests made to the Office of Australian Information Commissioner (OAIC)

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About the NDIA

The National Disability Insurance Agency (NDIA) is an independent statutory agency of the Australian Government. We are implementing the world leading National Disability Insurance Scheme (NDIS). This is one of the biggest social reforms in Australia’s history. The NDIS is designed to enhance the quality of life of, and increase economic and social participation for, people with disability.

Our Corporate Plan 2024-2025 is the NDIA’s most significant planning document. It describes the Agency’s strategic direction and details the key activities we plan to carry out and how we will measure our performance.

Learn more about the NDIA on the NDIS website.

Values

The NDIA values are:

We value people. We put participants at the heart of everything we do.

We grow together. We work together to deliver quality outcomes.

We aim higher. We are resilient and always have the courage to do better.

We take care. We own what we do, and we do the right thing. Our values reflect our passion and commitment to building a positive, participant-centred culture.

ndis.gov.au 10

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Benefits of working with the NDIA

You can read the full benefits of our Enterprise Agreement on the Working Conditions and Benefits page on the NDIS website.

ndis.gov.au 11

Page 78 of 84

A safe place to be your authentic self and thrive

The NDIA takes pride in actively creating a culturally safe, inclusive, accessible and caring workplace.

We are committed to employing a diverse workforce and empowering them to thrive.

Our people reflect the rich life experiences and broad identities of all Australians. Our Office of Agency Accessibility and Inclusion is here to support you at work. We have a disability action plan and other inclusion plans to help you succeed.

At the NDIA, we work to nurture and sustain a supportive, inclusive and culturally safe workplace. This celebrates and reflects the people we serve and the broader Australian community. We acknowledge and welcome everyone including people with disability, Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual, Sistergirl, Brotherboy Plus (LGBTIQASB+), varying cultural and linguistic backgrounds, mature age workers and those new to the workforce. We also honour gender equality in all we do.

We are dedicated to collaborating and growing together. To do this, we leverage the vast knowledge, expertise and unique lived experiences of our team members.

By joining us, you will become a key part of a community driven by respect, support and authenticity. We engage in initiatives that are challenging and inspiring. They are shaping a fairer Australia.

Read more on our Inclusion and Diversity page.

ndis.gov.au 12

                          Page 79 of 84

Eligibility information

To be eligible for employment with the NDIA, you must meet certain conditions before your employment can begin. These are set out within the Public Service Act 1999. Requirements include:

• Employment Suitability Check/Police Check – This includes the ability to obtain and maintain an Australian Government security clearance, if you are successful in getting a job.

• Citizenship – You must be an Australian citizen to be eligible for employment with the NDIA.

• NDIS Worker Screening Check – If applicable to the role you are successful in. This determines if a person is excluded from working in certain roles with people with disability.

ndis.gov.au 13

                          Page 80 of 84

How to apply

To apply, go to the job via our NDIS Careers page. Start your application by clicking the ‘begin’ button.

Your application should include:

• A current resume

• A succinct pitch (maximum 500 words) quoting job reference 2088 _07/25 EXT

Your pitch is your opportunity to tell us why you are the right candidate to join the Information Access, Freedom of Infomation team, why you want to work for us and what you can contribute.

Make sure to highlight relevant examples and accomplishments that show your ability to deliver. Your pitch needs to demonstrate that you have the capabilities, skills and attributes as stated in the ‘About you’ and ‘About the role’ sections. You can use the EL2 Work Level Standards to ensure you pitch at the right level.

If you need adjustments including alternate formats or assistance to take part in the recruitment process, please let us know. You can do so either when you fill out the application form or email ndia@dfp.com.au or call 1300 138 337.

Cracking the code We encourage you to look at the Cracking the code | Australian Public Service Commission website to help write your application.

The Merit Principle

The NDIA uses a range of selection tools to assist us in the hiring process. We uphold the APS Merit Principle. Our selection processes are designed to find the best available person for the job.

ndis.gov.au 14

Page 81 of 84

Recruitability

Diverse skills, perspectives and abilities are appreciated. They are valued and crucial to our workplace culture.

The NDIA is committed to supporting the employment and career development of people with disability.

RecruitAbility applies to this vacancy

Under the RecruitAbility scheme, you will be invited to take part in further assessment activities for the vacancy if you choose to opt-in to the scheme. To do so, you must declare you have a disability. You must still meet the minimum requirements for the vacancy. All requests for adjustments will be considered and managed in consultation with you.

To find out more, visit the APSC website.

In the NDIA, we believe building a culture of inclusion begins with a fair application process. If you have any questions, require support or reasonable adjustments, we are here to help. The Agency’s contact person in the Vacancy Details section of this Candidate Pack can provide confidential assistance. You need only ask.

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Application process

Table 2. High level application process

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Team experiences

“My experience working within the IRPLO Branch has been incredibly rewarding. I’ve had the opportunity to work in a few distinct roles over the past two years, which has significantly contributed to the development of my knowledge and skills. These roles, particularly in the Communications and Engagement team, have enabled me to effectively support other areas of the Agency. | feel this Branch places a strong emphasis on staff wellbeing, and I’ve found teams I’ve worked with to be supportive and collaborative.”

Scarlett S APS 6 Communications and Engagement Communication, Engagement, Wellbeing and Secretariat Team Information Release, Privacy and Legal Operations Branch

“lam continually impressed by the leadership in the IRPLO Branch. They set clear expectations, communicate change well, provide valuable feedback and always have time for their team members. It’s a pleasure working in an environment where the leaders walk the walk and not just talk the talk.”

Caz H Assistant Director Legal Accounts Team Information Release, Privacy and Legal Operations Branch

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