NDIS correspondence: Notification of Decision - FOI 24/25-2261 [LEXD 886] | FOI release material

Our reference: FOI 24/25-2261 [LEXD 886]

GPO Box 700 Canberra ACT 2601 1800 800 110 ndis.gov.au

10 December 2025

Elias Right to Know

By email: foi+request-13303-a5f0a397@righttoknow.org.au

Dear Elias

Freedom of Information request - Notification of Decision

Thank you for your correspondence of 16 June 2025, requesting access, under the Freedom of Information Act 1982 (FOI Act), to documents held by the National Disability Insurance Agency (NDIA). The purpose of this letter is to notify you of my decision on your application.

Scope of your request

You have requested access to the following documents:

“…I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following documents:

The document described in the FOI 24/25-0830 Notice of Decision as a “shared internal OneNote containing commonly asked questions for NDIA staff in Eligibility Reassessment team” …

The document described in the FOI 24/25-0830 Request for Consultation as “Document name: Eligibility Reassessment - FAQs…

Please include all identified documents in full, I consider all parts of a document to be relevant. This also includes the ‘version control’ information for every document.”

Processing timeframes

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory period for processing your request commenced from 17 June 2025. The 30-day period can be extended in a number of ways, including with your agreement.

On 20 June 2025, the FOI team sought your agreement to a 30-day extension of time under section 15AA of the FOI Act. On the same day, you responded to the request and declined to grant the extension, making the due date for access to documents as 16 July 2025.

I note this time has lapsed and as a result we are deemed to have refused your request under section 15AC of the FOI Act. I sincerely apologise for the significant delay and confirm that you retain your right to seek external review of this decision.

Searches conducted

The FOI team consulted with the following business area for documents relevant to the scope of your FOI request:

•  The Scheme Eligibility Branch

•  Co-Design and Engagement Branch

As a result of this search consultation, nine (9) documents were located. The search was undertaken between 19 September and 10 December 2025 and was overseen by senior staff.

Decision on access to documents

I am authorised to make decisions under section 23(1) of the FOI Act. My decision on your request and the reasons for my decision are set out below.

I have decided to grant access to nine (9) documents in full.

In reaching my decision, I took the following into account: • your correspondence on 17 June 2025 outlining the scope of your request • the nature and content of the documents falling within the scope of your request • the FOI Guidelines published under section 93A of the FOI Act, particularly section 2.48 • the FOI Act • factors relevant to my assessment of whether or not disclosure would be in the public interest.

Release of documents

The document for release, as referred to in the Schedule of Documents at Attachment A, are enclosed.

Rights of review

Your rights to seek a review of my decision, or lodge a complaint, are set out at Attachment B.

Should you have any enquiries concerning this matter, please do not hesitate to contact me by email at foi@ndis.gov.au.

Yours sincerely

Neil (NPN445) Senior Freedom Information Officer Information Access and Privacy National Disability Insurance Agency

Schedule of Documents for FOI 24/25-2261

Attachment A

Document number	Page number	Description	Access Decision	Comments
1	1-2	OneNote info_ Eligibility Reassessment Recommencement Phase 2	FULL ACCESS
2	3-10	2. Overview of Eligibility Reassessments	FULL ACCESS
3	11-18	2.1 Knowledge Article - Contact to advise Eligibility Check outcome	FULL ACCESS
4	19-29	2.2 Knowledge Article - Finalise Eligibility Reassessment	FULL ACCESS
5	30-76	2.3 Access and ER Practice Guide V2.0 - APPROVED - 2023-02-16	FULL ACCESS
6	77-83	ER Phone Call - Common Questions	FULL ACCESS
7	84-89	Internal FAQ - Eligibility Reassessment	FULL ACCESS
8	90-93	FAQ EligibilityReassessment v1.0 - APPROVED 2019-04-16	FULL ACCESS
9	94-97	Frequently asked questions about legislation	FULL ACCESS	Document created under section 17 of the FOI Act

Attachment B

Your review rights

As this matter was a deemed refusal, internal review of this decision is not an option. However, if you have concern with any aspect of this decision, please contact the NDIA FOI team by email foi@ndis.gov.au or by post:

Freedom of Information Section Information Release, Privacy and Legal Operations Branch Reviews and Information Release Division National Disability Insurance Agency GPO Box 700 CANBERRA ACT 2601

Review by the Office of the Australian Information Commissioner

The FOI Act also gives you the right to apply to the Office of the Australian Information Commissioner (OAIC) to seek a review of this decision.

If you wish to have the decision reviewed by the OAIC, you may apply for the review, in writing, or by using the online merits review form available on the OAIC’s website at www.oaic.gov.au, within 60 days of receipt of this letter.

Applications for review can be lodged with the OAIC in the following ways:

Online:   www.oaic.gov.au
Post:    GPO Box 5218, Sydney NSW 2001
Email:    enquiries@oaic.gov.au

Phone: 1300 363 992 (local call charge)

Complaints to the Office of the Australian Information Commissioner or the

Commonwealth Ombudsman

You may complain to either the Commonwealth Ombudsman or the OAIC about actions taken by the NDIA in relation to your request. The Ombudsman will consult with the OAIC before investigating a complaint about the handling of an FOI request.

Your complaint to the OAIC can be directed to the contact details identified above. Your complaint to the Ombudsman can be directed to:

Phone: 1300 362 072 (local call charge) Email: ombudsman@ombudsman.gov.au

Your complaint should be in writing and should set out the grounds on which it is considered that the actions taken in relation to the request should be investigated.