NDIS correspondence: Notification of Decision - FOI 25/26-1704 | FOI release material

Our reference: FOI 25/26-1704 [LEXD 14348]

                                                        GPO Box 700
                                                                                 Canberra ACT  2601
                                                                            1800 800 110

24 February 2026 ndis.gov.au

Stuart

By email: foi+request-14150-27a59380@righttoknow.org.au

Dear Stuart

Freedom of Information request — Notification of Decision

Thank you for your correspondence of 1 January 2026, in which you requested access to documents held by the National Disability Insurance Agency (NDIA), under the Freedom of Information Act 1982 (FOI Act).

The purpose of this letter is to provide you with a decision on your request.

Scope of your request

You have requested access to the following documents:

“…Please provide the following figures for:

• FY 2025-26 Q2 (1 October 2025 31 December 2025)

The number of persons with an access request in progress as at the beginning of the

quarter

The number of persons with an access request in progress at at the end of the quarter

The number of persons with access met in the quarter

The number of persons with access not met in the quarter

The total number of access requests received during the quarter

The total number of access decisions or requests for more information made during

the quarter, and;

a). The number of those decisions/requests made within 21 days of receiving the access

request.

b). The number of those decisions/requests made within 22 to 60 days of receiving the

access request.

c). The number of those decisions/requests made within 61 to 111 days of receiving the

access request.

d). The number of those decisions/requests made 112 or more days after receiving the

access request.

7. The total number of access decisions or requests for more information made during

the quarter, after more information had been provided, and;

a). The number of those decisions/requests made within 14 days of receiving the

additional information.

b). The number of those decisions/requests made within 15 to 40 days of receiving the

additional information.

c). The number of those decisions/requests made within 41 to 104 days of receiving the

additional information.

d). The number of those decisions/requests made 105 or more days after receiving the

additional information..."

Processing timeframes

The FOI Act provides 30 calendar days for the processing of an FOI request after it is

received. As your valid FOI request was received on 1 January 2026, the original due date

for your request was 31 January 2026.

On 20 January 2026, you agreed via email to a 30-day extension of time under section 15AA

of the FOI Act, making 2 March 2026 the new date to provide you with a decision on access.

Search efforts

Searches were conducted by the Data and Analytics Branch for documents relevant to the

scope of your request.

As a result of this search, no documents were located, however, the Data and Analytics

Branch advised they were able to create a document containing the information relevant to

your request.

Section 17 of the FOI Act provides that where:

1. An application appears from the request that the desire of the applicant is for

   information that is not available in discrete form in written documents of the agency;

  and

                                                                     2

It does not appear from the request that the applicant wishes to be provided with a

computer tape or computer disk on which the information is recorded; and

3.  The agency is able to produce a written document containing the information in

   discrete form by the use of a computer or other equipment that is available to the

  agency

The agency shall deal with the request as if it were a request for access to a written

document so produced and containing that information and, for the purpose, this Act applies

as if the agency had such a document in its possession, so long as the work required to

comply with this section does not substantially and unreasonably divert the resources of the

agency from its other operations.

As the Data and Analytics Branch have been able to produce a document containing the

information you have requested, I have taken this to be a document of the Agency for the

purpose of this request.

As such, one (1) document was located as being within the scope of your request.

Decision on access to documents

I am authorised to make decisions under section 23(1) of the FOI Act. My decision on your

request.

I have decided to:

•  Grant access in full to 1 document

In reaching my decision, I took the following into account:

•  your correspondence outlining the scope of your request

•   the nature and content of the document falling within the scope of your request

•   the FOI Act

•   the FOI Guidelines published under section 93A of the FOI Act

•   consultation with relevant NDIA staff

Rights of review

Your rights to seek a review of my decision, or lodge a complaint, are set out at

Attachment A.

Should you have any enquiries concerning this matter, please do not hesitate to contact me

by email at fox@xxxx.xxx.xx.

Yours sincerely

Patrick (PHO293) Senior Freedom of Information Officer Information Access and Privacy Reviews and Information Release Division

Attachment A Your review rights

Internal Review The FOI Act gives you the right to apply for an internal review of this decision. The review will be conducted by a different person to the person who made the original decision.

If you wish to seek an internal review of the decision, you must apply for the review, in writing, within 30 days of receipt of this letter.

No particular form is required for an application for internal review, but to assist the review process, you should clearly outline your grounds for review (that is, the reasons why you disagree with the decision). Applications for internal review can be lodged by email to xxx@xxxx.xxv.auor sent by post to:

Freedom of Information Section Information Access and Privacy Reviews and Information Release Division National Disability Insurance Agency GPO Box 700 CANBERRA ACT 2601

Review by the Office of the Australian Information Commissioner The FOI Act also gives you the right to apply to the Office of the Australian Information Commissioner (OAIC) to seek a review of this decision.

If you wish to have the decision reviewed by the OAIC, you may apply for the review, in writing, or by using the online merits review form available on the OAIC’s website at www.oaic.gov.au, within 60 days of receipt of this letter.

Applications for review can be lodged with the OAIC in the following ways:

Online:   www.oaic.gov.au
Post:    GPO Box 5218, Sydney NSW 2001
Email:    enquiries@oaic.gov.au

Phone: 1300 363 992 (local call charge)

Complaints to the Office of the Australian Information Commissioner or the Commonwealth Ombudsman You may complain to either the Commonwealth Ombudsman or the OAIC about actions taken by the NDIA in relation to your request. The Ombudsman will consult with the OAIC before investigating a complaint about the handling of an FOI request.

Your complaint to the OAIC can be directed to the contact details identified above. Your complaint to the Ombudsman can be directed to:

Phone: 1300 362 072 (local call charge) Email: ombudsman@ombudsman.gov.au

Your complaint should be in writing and should set out the grounds on which it is considered that the actions taken in relation to the request should be investigated.