NDIS — FOI 24/25-2384: Notification of Decision

Our reference: FOI 24/25-2384

GPO Box 700 Canberra ACT 2601 1800 800 110 23 July 2025 ndis.gov.au

Dan Collins Right to Know

By email: foi+request-13103-992308c6@righttoknow.org.au

Dear Dan Collins,

Freedom of Information request — Notice of Decision

Thank you for your correspondence of 30 June 2025 (your correspondence), seeking access under the Freedom of Information Act 1982 (FOI Act) to documents held by the National Disability Insurance Agency (NDIA).

The purpose of this letter is to provide you with a decision on your request.

Scope of your request

You have requested access to the following documents:

“…The official NDIS webpage titled ‘Frequently asked questions about legislation’….has been updated several times since its creation and publication to add, change, and remove content. I am requesting a copy of each version of this FAQ webpage that was published between 2 May 2025 and 30 June 2025…”

Processing Timeframes

The FOI Act provides 30 calendar days for the processing of an FOI request after it is received. As your valid FOI request was received on 30 June 2025, the original due date for your request was 30 July 2025.

On 01 July 2025, the FOI Team wrote to you requesting your agreement to a 30-day extension of time under section 15AA of the FOI Act. On 02 July 2025 you responded to our request stating you did not agree to an extension of time; therefore, the original due date still stands.

Searches conducted

Searches were conducted by the Online team for documents relevant to the scope of your FOI request

As a result of this search ten (10) documents were located. This search was undertaken between 11 July and 18 July 2025 and was overseen by senior staff.

Decision

I am the authorised officer pursuant to section 23(1) of the FOI Act to make a decision on this FOI request.

I have decided to grant access in full to ten (10) documents. In reaching my decision, I took the following into account:

• your correspondence outlining the scope of your request
• the nature and content of the documents falling within the scope of your request, and noting the information contained within the documents was at a time publicly available on the NDIS website.
• the provisions of the FOI Act including the Objects of the FOI Act set out in Section 3
• The FOI Guidelines published under section 93A of the FOI Act, in particular Part 3 which provides guidance on processing and deciding on requests for access

The decision in relation to each document is detailed in the schedule of documents at Attachment A.

Rights of review

Your rights to seek a review of my decision, or lodge a complaint, are set out at Attachment B.

Should you have any enquiries concerning this matter, please do not hesitate to contact me by email at redacted.

Yours sincerely

Emmanuel (EJC065) Assistant Director, Freedom of Information Information Release, Privacy and Legal Operations Branch Reviews and Information Release Division

Attachment A

Schedule of Documents for FOI 24/25-2384

Document number	Page number	Description	Access Decision
1	1-22	NDIA Website - Frequently asked questions about Legislation Date: 15 May 2025	FULL ACCESS
2	23-45	NDIA Website - Frequently asked questions about Legislation Date: 19 May 2025	FULL ACCESS
3	46-69	NDIA Website - Frequently asked questions about Legislation Date: 22 May 2025	FULL ACCESS
4	70-93	NDIA Website - Frequently asked questions about Legislation Date: 29 May 2025	FULL ACCESS
5	94-116	NDIA Website - Frequently asked questions about Legislation Date: 30 May 2025	FULL ACCESS
6	117-141	NDIA Website - Frequently asked questions about Legislation Date: 04 June 2025	FULL ACCESS

ATTACHMENT B

Your review rights

Internal Review

The FOI Act gives you the right to apply for an internal review of this decision.

If you wish to seek an internal review of the decision, you must apply for the review, in writing, within 30 days of receipt of this letter.

No particular form is required for an application for internal review, but to assist the review process, you should clearly outline your grounds for review (that is, the reasons why you disagree with the decision). Applications for internal review can be lodged by email to redacted or sent by post to:

Freedom of Information Section Complaints Management and FOI Branch General Counsel Division National Disability Insurance Agency GPO Box 700 CANBERRA ACT 2601

Review by the Office of the Australian Information Commissioner

The FOI Act also gives you the right to apply to the Office of the Australian Information Commissioner (OAIC) to seek a review of this decision.

If you wish to have the decision reviewed by the OAIC, you may apply for the review, in writing, or by using the online merits review form available on the OAIC’s website at www.oaic.gov.au, within 60 days of receipt of this letter.

Applications for review can be lodged with the OAIC in the following ways:

• Online: www.oaic.gov.au
• Post: GPO Box 5218, Sydney NSW 2001
• Email: enquiries@oaic.gov.au
• Phone: 1300 363 992 (local call charge)

Complaints to the Office of the Australian Information Commissioner or the Commonwealth Ombudsman

You may complain to either the Commonwealth Ombudsman or the OAIC about actions taken by the NDIA in relation to your request. The Ombudsman will consult with the OAIC before investigating a complaint about the handling of an FOI request.

Your complaint to the OAIC can be directed to the contact details identified above. Your complaint to the Ombudsman can be directed to:

• Phone: 1300 362 072 (local call charge)
• Email: ombudsman@ombudsman.gov.au

Your complaint should be in writing and should set out the grounds on which it is considered that the actions taken in relation to the request should be investigated.