Freedom of Information request — Notification of Decision
Thank you for your correspondence of 13 October 2024, in which you requested access to documents held by the National Disability Insurance Agency (NDIA), under the Freedom of Information Act 1982 (FOI Act).
The purpose of this letter is to provide you with a decision on your request.
Scope of your request
You have requested access to the following documents:
“As per the Freedom of Information Act I am requesting access to documents within the following scope: - All templates for recording an “activity” or “internal note” in an NDIS person account
Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory period for processing your request commenced from 14 October 2024. This 30-day period expired on 13 November 2024.
The 30-day period can be extended in a number of ways, including with your agreement. On 25 October 2024, your agreement was sought to a 30-day extension of time under section 15AA of the FOI Act. On the same date, you did not consent to an extension of time. As we did not receive your consent, the original due date stands.
Processing period
We have been experiencing processing delays and were not able to provide you with our decision by the due date. Consequently, we are deemed to have refused your application
Decision on access to documents
I am authorised to make decisions under section 23(1) of the FOI Act. My decision on your request and the reasons for my decision are set out below.
The document was identified by searches conducted by the Service Guidance Branch. They searched NDIA’s systems, using all reasonable search terms that could return documents relevant to your request, and consulted with relevant NDIA staff who could be expected to be able to identify documents within the scope of the request.
Two (2) documents have been identified which fall within the scope of your request.
I have decided to grant access to 1 document(s) in full.
In reaching my decision, I took the following into account:
- the nature and content of the document falling within the scope of your request
- the FOI Act
- consultation with relevant NDIA staff
- factors relevant to my assessment of whether or not disclosure would be in the public interest
One (1) of the documents falling within the scope of your request has previously been released under FOI 24/25-0368 as identified by you on 8 February 2025. This document is:
- Knowledge article - Log an activity or internal note
This document is publicly available on the NDIA’s Disclosure Log NDIS FOI Disclosure log. For your convenience, I have also attached a copy of this documents from the Disclosure Log.
Release of documents
The documents for release, as referred to in the Schedule of Documents at Attachment A, is enclosed.
Rights of review
Your rights to seek a review of my decision, or lodge a complaint, are set out at Attachment B.
Should you have any enquiries concerning this matter, please do not hesitate to contact me by email at foi@ndis.gov.au.
Yours sincerely,
Lia (LML799) Senior Freedom of Information Officer Information Release, Privacy and Legal Operations Branch Reviews and Information Release Division
Attachment A
Schedule of Documents for FOI 24/25-0519
| Document number | Page number | Description | Access Decision | Comments |
|---|---|---|---|---|
| 1 | 1-7 | Knowledge article – Log an Activity or internal note | FULL ACCESS | |
| Date: 6 May 2024 |
Attachment B
Your review rights
As this matter was a deemed refusal, internal review of this decision is not an option. However, if you have concern with any aspect of this decision, please contact the NDIA FOI team by email foi@ndis.gov.au or by post:
- Freedom of Information Section
- Complaints Management & FOI Branch
- Information Release, Privacy and Legal Operations Branch
- Reviews and Information Release Division GPO Box 700 CANBERRA ACT 2601
Review by the Office of the Australian Information Commissioner
The FOI Act gives you the right to apply to the Office of the Australian Information Commissioner (OAIC) to seek a review of this decision.
If you wish to have the decision reviewed by the OAIC, you may apply for the review, in writing, or by using the online merits review form available on the OAIC’s website at www.oaic.gov.au, within 60 days of receipt of this letter.
Applications for review can be lodged with the OAIC in the following ways:
- Online: www.oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001
- Email: enquiries@oaic.gov.au
- Phone: 1300 363 992 (local call charge)
Complaints to the Office of the Australian Information Commissioner or the Commonwealth Ombudsman
You may complain to either the Commonwealth Ombudsman or the OAIC about actions taken by the NDIA in relation to your request. The Ombudsman will consult with the OAIC before investigating a complaint about the handling of an FOI request.
Your complaint to the OAIC can be directed to the contact details identified above. Your complaint to the Ombudsman can be directed to:
- Phone: 1300 362 072 (local call charge)
- Email: ombudsman@ombudsman.gov.au
Your complaint should be in writing and should set out the grounds on which it is considered that the actions taken in relation to the request should be investigated.