Our reference: FOI 25/26-0816 [LEXID 10071]
GPO Box 700
Canberra ACT 2601
1800 800 11020 February 2026 ndis.gov.au
Nicky T
By email: redacted: foi+request-13724-b0ba72fb@righttoknow.org.au
Dear Nicky T
Freedom of Information request — Notice of Decision
Thank you for your correspondence of 26 September 2025, seeking access under the Freedom of Information Act 1982 (FOI Act) to documents held by the National Disability Insurance Agency (NDIA).
The purpose of this letter is to provide you with a decision on your request.
Scope of your request
You have requested access to the following documents:
“…I am seeking the realise of the current internal guides
Guide Therapy supports
Guide Therapy supports appendix A
Guide Therapy supports appendix B
I also request internal knowledge articles and advice regarding use of stated supports within the capacity building - improved daily living category, including clarification regarding if the ‘stated’ classification relates to the category or the individual supports funded….“
Timeframe
A 30-day statutory period for processing your request commenced from 27 September 2025 in accordance with section 15(5)(b) of the FOI Act. The due date for a decision on access was 26 October 2025. I note this time has lapsed and as a result we are deemed to have refused your request under section 15AC of the FOI Act.
Despite this, I have continued to process your application. I apologise for the delay and confirm that you retain your right to seek external review of this decision.
1Search efforts
The FOI Guidelines provide that agencies and ministers should undertake a reasonable search on a flexible and common-sense interpretation of the terms of the request. At a minimum, an agency is required to have regard to the following in undertaking these searches:
• the subject matter of the documents
• the current and past file management systems
• the record management systems in place
• the individuals and line areas within an agency or minister’s office who may be able
• to assist with the location of documents, and
• the age of the documents.
Having regard to these Guidelines, I engaged in search consultations with the following internal business area to obtain documents within their possession which may fall within the scope of your FOI request:
• Service Guidance Branch
I advise that senior staff in the business area conducted searches for the documents and have located 5 documents relevant to the scope of your request.
Decision on access to documents
I am authorised to make decisions under section 23(1) of the FOI Act. My decision on your request and the reason for my decision is set out below.
I have decided to: grant access to 5 documents in full.
In reaching my decision, I took the following into account:
• your correspondence outlining the scope of your request
• the nature and content of the documents falling within the scope of your request
• the FOI Act
• the FOI Guidelines published under section 93A of the FOI Act
• consultation with relevant NDIA staff
2Release of documents
The documents for release, as referred to in the Schedule of Documents at Attachment A, are enclosed.
Rights of review
Your rights to seek a review of my decision, or lodge a complaint, are set out at Attachment B.
Should you have any enquiries concerning this matter, please do not hesitate to contact me
by email at redacted: fox@xxxx.xxx.xx.
Yours sincerely
Patrick (PHO293) Senior Freedom of Information Officer Information Access and Privacy Reviews and Information Release Division
3| Document number | Page number | Description | Access Decision |
|---|---|---|---|
| 1 | 1-7 | Knowledge Article - Guide - Therapy Supports v5 Date: 18 July 2025 |
FULL ACCESS |
| 2 | 8-13 | Knowledge Article - Guide – Therapy Supports Appendix A v2 Date: 22 September 2023 |
FULL ACCESS |
| 3 | 14-19 | Knowledge Article - Guide - Therapy Supports Appendix B v2 Date: 22 September 2023 |
FULL ACCESS |
| 4 | 20-39 | Knowledge Article - Support Categories v11 Date: 31 March 2025 |
FULL ACCESS |
| 5 | 40-62 | Our Guidelines - Reasonable and Necessary Supports Date: 28 March 2025 |
FULL ACCESS |
Attachment A
Schedule of Documents for FOI 25/26-0816
Delivered by the National Disability Insurance Agency 4
Attachment B
Your review rights
As this matter was a deemed refusal, internal review of this decision is not an option. However, if you have concern with any aspect of this decision, please contact the NDIA FOI team by email foi@ndis.gov.au or by post:
Freedom of Information Section
Information Access and Privacy
Reviews and Information Release Division
National Disability Insurance Agency
GPO Box 700
CANBERRA ACT 2601Review by the Office of the Australian Information Commissioner
The FOI Act gives you the right to apply to the Office of the Australian Information Commissioner (OAIC) to seek a review of this decision.
If you wish to have the decision reviewed by the OAIC, you may apply for the review, in writing, or by using the online merits review form available on the OAIC’s website at www.oaic.gov.au, within 60 days of receipt of this letter.
Applications for review can be lodged with the OAIC in the following ways:
Online: www.oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001
Email: enquiries@oaic.gov.auPhone: 1300 363 992 (local call charge)
Complaints to the Office of the Australian Information Commissioner or the
Commonwealth Ombudsman
You may complain to either the Commonwealth Ombudsman or the OAIC about actions taken by the NDIA in relation to your request. The Ombudsman will consult with the OAIC before investigating a complaint about the handling of an FOI request.
Your complaint to the OAIC can be directed to the contact details identified above. Your complaint to the Ombudsman can be directed to:
Phone: 1300 362 072 (local call charge) Email: ombudsman@ombudsman.gov.au
Your complaint should be in writing and should set out the grounds on which it is considered that the actions taken in relation to the request should be investigated.
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