Chapter 5
Reviews, complaints and individual remedies
What happens when a person disagrees with or is harmed by a decision: review and appeal rights, complaints, protection from retaliation, and correcting Agency errors.
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5.1
Explanation of review and appeal rights
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Independent and effective internal review
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Conduct during tribunal and court proceedings
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Complaint handling
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Protection from retaliation and adverse treatment
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Correcting errors and own-motion remediation
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Individual remedies and redress
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