Submission No 142
INQUIRY INTO IMPLEMENTATION OF THE NATIONAL DISABILITY INSURANCE SCHEME AND THE PROVISION OF DISABILITY SERVICES IN NEW SOUTH WALES
Name: Ms Janet Hadson Date Received: 2 August 2018
NDIS is the most unorganised service I have ever encountered. I was granted funding in 2017 and had no idea how to access my money. The LAC didn’t return calls or respond to emails. I asked for a review and didn’t get one until the next financial year. And only after I was given a new LAC . I received my funding again this year and even after recommendations from an occupational therapist I am told I cannot purchase equipment that I need but I can have something I don’t need apparently. The plan management service I am trying to connect with has one worker who went on leave. In effect I have been waiting well over a year for Home modifications and equipment. In my opinion the LACs are less informed about processes than I am. They either give out misleading information or they can’t help at all. I’m disappointed with NDIS. I had hoped to continue on with my interests and have choices. Even the agencies registered with NDIS won’t assist if you are not a client of theirs even when they are the only distributors of certain equipment. I hope an inquiry will sort the mess out. I don’t even know if I will apply for funding next year. It has been a nightmare and a source of stress. Really not worth the effort clients have to make to get the funding. The old way was far better.
Janet Hadson