Submission No 302
INQUIRY INTO IMPLEMENTATION OF THE NATIONAL DISABILITY INSURANCE SCHEME AND THE PROVISION OF DISABILITY SERVICES IN NEW SOUTH WALES
Name: Ms Linda Bobeth Date Received: 8 August 2018
Partially Confidential
Hi Kate,
My daughter is an NDIS Participant, I am her full time carer. I contacted Meryl Swanson’s office in May 2018 because I was overwhelmed and upset by the outcome of s plan review and the planner was unprofessional and condescending. I was advised by to forward my letter of complaint to her and she would pass it on to the appropriate person. Below is my letter of complaint and also the reply I received. I was unsure of participating in this submission because so far my experience with the NDIS has been extremely stressful and tiring and I don’t feel that my concerns were addressed adequately. Will anyone read it? Will it make any difference? Will we have to endure the same appalling treatment every year at review?
I have attached my original letter of complaint. Below, is a copy of the reply I received.
Thank you for your time.
Linda Bobeth