I have work in the community sector for over 4 years as both a support worker and support coordinator.
In this time I have seen the good that the NDIS can achieve, however there are also some problems that I encounter quite often. These problems are not only frustrating for me it also add lots of stress to participants who might be already facing hardship.
Below is a list of problems I feel need to looked at or addressed.
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Lack of communication between the NDIA and participants in what they can and can’t do with their plan.
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A lack of consistency when information if provided to people. I have had several instances where I would ring the NDIA be told one thing and the ring again and be told the information I was provided is wrong.
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Assistive technology request taking up to 6 months or more to be approved.
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Change of circumstances requests being submitted and never followed up. If any questions would arise from the above issues I would be happy to discuss them.
Thank you, -