Deloitte.
National Disability Insurance Agency
Review of Fraud Intelligence and Investigation Functions
10 March 2022 Page 1 of 27
Deloitte Touche Tohmatsu FOI 22/23-0274 ABN 74 490 121 060
8 Brindabella Circuit Brindabella Business Park Canberra Airport Canberra, ACT, 2609 10 March 2022 Australia
Phone: +61 2 6263 7000
redacted: s22(1)(a)(ii) - irrelevant material
www.deloitte.com.au
Chief Risk Officer National Disability Insurance Agency
Dear redacted: s22(1)(a)(ii) - irrelevant material
In accordance with Official Order N365006880, we have conducted a review of the National Disability Insurance Agency’s (NDIA or the Agency) Fraud Intelligence and Investigation Functions (the function).
We analysed and reviewed the Agency’s existing intelligence and investigations practices against contemporary industry leading practice and gathered insights on current pain points and opportunities for enhancement within the function.
Our review included discussions with internal Agency stakeholders, external stakeholders, review of documentation, benchmarking against our regulatory and industry leading best practice and engagement with our subject-matter experts.
Our report recognises and acknowledges that fraud mitigation is an enterprise-wide responsibility, implemented via the Agency’s three Lines of Defence model, with various Line 1 and Line 2 functions undertaking activities to prevent, respond and defend against fraud risk. This review acknowledges that the Agency has made significant investments to build and mature its capability to detect and respond to fraud since inception. More recently, this activity includes the ongoing work of the NDIA Fraud Taskforce, the recent implementation of the Compliance Response Team and Eligibility Integrity Uplift Project, as well as the ELT led Fraud Integrity Taskforce (FIT). These initiatives have helped drive prevention, detection and build capability to respond to fraud against the Scheme in a short period of time. In addition to these significant historical investments to uplift its fraud control capability, we also note that the Agency is balancing the reality of capacity limitations, capability uplift, organisational maturity and recent Covid19 restrictions. However, with the estimated growth in participant costs forecasted to increase to $59.3 Billion in 2029-30, and with the nature and intensity of opportunistic fraud and serious organised criminal activity targeting the Scheme becoming more pervasive, these historical measures are no longer sufficient.
This report provides targeted observations and recommendations for capability uplift across the Agency’s intelligence and investigations capabilities to prevent, detect and respond to fraud, and ensure they are fit for purpose for the scale of activity and growing risk profile of the NDIS. This will:
• Uplift processes, information, governance and technology to develop robust controls which can scale and evolve to the Agency’s changing requirements and operating environment. • Use of streamlined, semi-automated workflows to maximise process and resourcing efficiencies whilst employing an integrated approach that reinforces an Agency-wide culture of ownership & responsibility to mitigate fraud risk. • Bolster the use of available spectrum of treatment options to provide the Agency with a more holistic response to Fraud to help disrupt and deter opportunistic fraud and non-compliance.
The measures outlined in our recommendations will support the Agency to maximise return on investment to preserve the scheme integrity and support continued delivery of impactful services for people with disability across Australia.
We are pleased to provide you with our report. Should you have any questions or require additional information, please don’t hesitate to contact me on redacted: s22(1)(a)(ii) - irrelevant material.
Yours sincerely,
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Table of Contents
Executive Summary 5
A. Assessment Scope and Methodology 13 B. Observations and Recommendations 16 C. Implementation Road Map 28 D. Appendices 30 © 2022 Deloitte Touche Tohmatsu. NDIA | Fraud Intelligence and Investigation Functions Review 3
Glossary of Terms
Throughout this report, unless otherwise indicated, the following references apply. These references act to clarify the report and are not intended to be
authoritative.
ACFE
ACIC
ANAO
AFP
AUSTRAC
BAU
CMS
CRM
CRO
CRT
ELT
FIT
© 2022 Deloitte Touche Tohmatsu.
Association of Certified Fraud Examiners
Australian Criminal Intelligence Commission
Australian National Audit Office
Australian Federal Police
Australian Transaction Reports and Analysis Centre
Business as usual
Case management system
Customer relationship management
Chief Risk Officer
Compliance Response Team
Executive leadership team
Fraud and integrity taskforce
NDIA / the Agency
NDIS / the Scheme
Non-Compliance
Organised Criminals
Opportunistic Fraud
PRODA
Q&S Commission
RAB
Serious Organised Crime
SIB
Page 4 of 27
Definition
National Disability Insurance Agency
National Disability Insurance Scheme
An unintentional failure to abide by norms, laws or rules, usually by carelessness, accident or error.
Small, organised networks of entrepreneurial offenders, often transitory in nature, that develop to exploit particular opportunities for illegal profit
Use of a scheme or system for a wrongful purpose to dishonestly gain personal
benefits. This might involve misusing position or privileges, or dishonestly exploiting a vulnerability for personal gain.
Provider digital access
National Disability Insurance Scheme Quality and Safeguards Commission
Risk Advisory Branch
Criminal activity perpetrated by two or more offenders, that requires substantial planning and organisation, and involves sophisticated methods and techniques, typically committed in conjunction with other offences.
Scheme Integrity Branch
NDIA | Fraud Intelligence and Investigation Functions ReviewExecutive Summary
Page 5 of 2#
The Agency has made significant investments to build its capability to manage fraud, however an opportunity now presents to uplift this capability to address an increasing fraud risk profile commensurate with the expected growth of the Scheme.
Situation
The National Disability Insurance Scheme (NDIS or the Scheme) has been in operation since 2013, and includes 484,700 participants as at 30 September 2021. According to the Annual Financial Sustainability Report 2020/211, in 2029-30 it is estimated that the number of participants will increase to 859,328. These figures are significantly higher than originally envisaged by the Productivity Commission. With the forecasted increase in participants numbers, it is expected that total forecasted participant costs of $29.2 billion in 2021-22, will rise to $41.4 billion in 2024-25, and $59.3 billion in 2029-30 (on an accrual basis). Due to potential for exploitation, the NDIA’s fraud control arrangements are needed to ensure that the Scheme is protected from being misused and public confidence remains high.
Since inception, the Agency has made significant investments to build its capability to detect and respond to fraud: This includes the ongoing work of the NDIA Fraud Taskforce, the recent implementation of the Compliance Response Team and Eligibility Integrity Uplift Project, as well as the ELT led Fraud Integrity Taskforce (FIT). These initiatives have helped to drive fraud prevention, detection and response capability across the Agency, and serve to reinforce that fraud mitigation is an Agency-wide responsibility. In addition to these significant historical investments to uplift its fraud control capability, we also note that the Agency is balancing the reality of capacity limitations, capability uplift, organisational maturity and recent Covid19 restrictions.
Challenge
With the estimated growth of participant costs forecasted to increase to $59.3 Billion in 2029-30, the NDIS is increasingly exposed to the growing risk of highly sophisticated, complex serious and organised crime, criminal and opportunistic fraud perpetrated by Providers, Plan Managers, Partners in the Community, Participants, and unscrupulous family members. This has led the Executive Leadership Team (ELT) to question whether the Agency’s existing fraud intelligence and investigations functions have (1) the capability to mitigate and (2) the ability to scale to address the growing fraud risk within the Scheme. Deloitte was engaged in October 2021 to review the Agency’s existing fraud intelligence and investigations practices and benchmark current capabilities against contemporary industry leading practice (with consideration of current legislation and Commonwealth policies).
Our results
This report documents our observations on key procedural, process and system practices and risks for the Agency’s management of fraud against the Scheme:
• We assessed the potential exposures and gaps using the review methodology outlined in Figure 1 (Right). From our review and fieldwork, three overarching findings and nine observations related to these findings have been identified. • We have developed recommendations to address these observations and uplift current fraud control capability.
Figure 1: Review Methodology
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A. Assessment Scope and Methodology
Deloitte was asked by the National Disability Insurance Agency (NDIA) to undertake a review of the Agency’s Fraud Intelligence and Investigation Functions
Review Scope and Methodology
Background
Since inception in 2013, the NDIS has been primarily focussed on transitioning participants into the Scheme from state and territory funded support. As a result, participant growth was rapid, notably growing from 29,719 in 2016 to 466,619 by 30 June 2021, with payments also rising rapidly, from $4 billion in 2016-17 to more than $23 billion by 2020-21. This focus on participant transition has meant that there was insufficient attention on the commensurate growth of a robust control environment and associated systems expected of a scheme of this size and complexity today.
Not withstanding this limitation, the Agency has made significant steps to build and mature its capability to detect and respond to fraud since 2018. In July 2018, the Government established the NDIS Fraud Taskforce (the Taskforce), which aimed to reduce potential fraud within the Agency and strengthen the fraud prevention and detection capabilities. In addition to the Taskforce, the Agency has undertaken two-year program of work focusing on building capability and capacity across fraud prevention, detection, investigation/response, treatment of risks, monitoring and reporting.
However, with the growing risk of fraud and identified infiltration of serious and organised crime actors into the Scheme, as well as the forecasted participant costs increasing to $59.3 billion by 2029-30 (Annual Financial Sustainability Report 2020/21),1 puts into focus whether the Agency’s current approach to using intelligence and investigations to prevent, detect and respond to fraud is fit for purpose for the nature and scale of activity.
Scope
Deloitte was engaged to provide insights and recommendations for capability uplift across the Agency’s fraud intelligence and investigation functions, ensuring the Agency has the right resourcing, process, technology and data capabilities to effectively mitigate fraud perpetrated against the Scheme and assist with the Scheme’s long term sustainability.
In accordance with the signed Official Order dated 12 October 2021, we performed the following procedures:
• Reviewed the Agency’s existing fraud intelligence and investigations practices against contemporary industry leading practice (with consideration of enforcement options under current legislation). • Gathered high level insights on the indicative costs and benefits into any proposed capability uplift of the intelligence and investigations functions within the Agency, including through improved digital platforms. • Established appropriate lead and lag indicators for ongoing measurement of performance. • Gathered insights and ideas on the resourcing capability to meet the needs of the NDIS’s size, complexity and assist the Agency advance its capabilities.
Review Methodology
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B. Observations and Recommendations
C. Implementation Road Map
D. Appendices
Page 11 ofa
Appendix 1 – Recommendation Road Maps
Appendix 2 – Supporting Information
Appendix 2B
Forecasted Tip Off Volume Calculations
Tip-Off Average Calculations
| Period | FY | Total Tip Offs | Average Increase % | Source |
|---|---|---|---|---|
| Q1 | 2019/20 | 957 | N/A | November 2020 – CRO Update |
| Q2 | 2019/20 | 1053 | 10% | November 2020 – CRO Update |
| Q3 | 2019/20 | 1301 | 24% | November 2020 – CRO Update |
| Q4 | 2019/20 | 1766 | 36% | November 2020 – CRO Update |
| Q1 | 2020/21 | 2140 | 21% | November 2020 – CRO Update |
| Q2 | 2020/21 | 2177 | 2% | February 2021 – CRO Update |
| Q3 | 2020/21 | 1907 | -12% | May 2021 – CRO Update |
| Q4 | 2020/21 | 2435 | 28% | August 2021 – CRO Update |
| Average Increase per Quarter | 15% |
Forecasted Tip-Off Volume Calculations
| Period | FY | Total Tip Offs | Average Increase % | Source |
|---|---|---|---|---|
| Q1 | 2021/22 | 2800 | 15% | Forecast – 15% compounded increase per quarter |
| Q2 | 2021/22 | 3220 | 15% | Forecast – 15% compounded increase per quarter |
| Q3 | 2021/22 | 3703 | 15% | Forecast – 15% compounded increase per quarter |
| Q4 | 2021/22 | 4259 | 15% | Forecast – 15% compounded increase per quarter |
Appendix 3 – Benchmarking
Appendix 4 – Lead and Lag Indicators
Appendix 5 – References
References
Throughout this report, the following references have been applied to support our observations and recommendation. These references act to clarify the report and are not intended to be authoritative.
| Reference Number | Reference |
|---|---|
| 1 | National Disability Insurance Agency, 2021, Annual Financial Sustainability Report 2020-21 https://www.ndis.gov.au/media/3579/download?attachment. |
| 2 | Organised Criminals are defined as small, organised networks of entrepreneurial offenders, often transitory in nature, that develop to exploit particular opportunities for illegal profit (Eck & Clarke, 2013, Centre for Problem-Oriented Policing, USA). |
| 3 | Australian Government Department of Finance, n.d., Risk Appetite and Tolerance https://www.finance.gov.au/government/comcover/education/risk-appetite-and-tolerance . |
| 4 | Australian Criminal Intelligence Commission, 2017, Australian Criminal Intelligence Management Strategy 2017-2020, https://www.afp.gov.au/sites/default/files/PDF/ACIM-strategy-2017-20.pdf. |
| 5 | Australian Criminal Intelligence Commission, 2018, 2017-18 Annual Report https://www.acic.gov.au/sites/default/files/2020-08/acic_2017-18_ar_digital.pdf, page 243. |
| 6 | Australian National Audit Office, 2018, Better Practice Guide: Administering Regulation https://www.anao.gov.au/work/audit-insights/administering-regulation. |
| 7 | Australian National Audit Office, 2019, National Disability Insurance Scheme Fraud Control Program https://www.anao.gov.au/work/performance-audit/national-disability-insurance-scheme-fraud-control-program. |
| 8 | Association of Certified Fraud Examiners, n.d., Using Data Analytics to Detect Fraud https://www.acfe.com/topic.aspx?id=4294970985. |
| 9 | Australian National Audit Office, 2010, Community Intelligence – Collecting and Processing Tip-offs https://www.anao.gov.au/work/performance-audit/community-intelligence-collecting-and-processing-tip-offs. |
| 10 | Association of Certified Fraud Examiners, 2019, In-House Fraud Investigations Teams: 2019 Benchmarking Report https://www.acfe.com/benchmarking-report-2019.aspx. |
| 11 | Australian Transaction Reporting and Analysis Centre, n.d., Regulatory Quick Guide – Governance: board and senior management oversight https://www.austrac.gov.au/sites/default/files/2021-03/AUSTRAC_REQuickGuides_Governance_MAR23.pdf. |
| 12 | Australian Government Attorney General’s Department, 2017, Commonwealth Fraud Control Framework https://www.ag.gov.au/integrity/publications/commonwealth-fraud-control-framework. |
| 13 | Australian Government Attorney General’s Department, 2011, Australian Government Investigations Standards 2011 https://www.ag.gov.au/sites/default/files/2020-03/AGIS%202011.pdf. |
| 14 | Australian Government Attorney General’s Department, 2016, National Identity Proofing Guidelines https://www.homeaffairs.gov.au/criminal-justice/files/national-identity-proofing-guidelines.pdf. |
| 15 | Standards Australia, 2021, AS 8001:2021 Fraud and corruption control https://store.standards.org.au/product?designationId=AS%208001%3A2021. |
References
Throughout this report, the following references have been applied to support our observations and recommendation. These references act to clarify the report and are not intended to be authoritative.
Appendix 6 – Stakeholder List
Stakeholder Listing
As part of this review, we undertook a number of interviews with the following stakeholders.
| Name | Function | Date Interviewed |
|---|---|---|
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Branch Manager, Scheme Integrity Branch | 7 October 2021, 11 November 2021 |
| Director, Investigations | 10 November 2021, 11 November 2021 | |
| Director, Intelligence | 28 October 2021, 8 November 2021, 11 November 2021 | |
| Director, Compliance | 1 November 2021 | |
| Deputy Chief Legal Counsel, Legal | 12 November 2021 | |
| Director, Strategy and Design | 3 November 2021 | |
| Branch Manager, Risk Advisory | 8 November 2021 | |
| Director, Proactive Compliance | 4 November 2021, 7 December 2021 | |
| Director, Data analytics | 28 October 2021 | |
| General Manager, Operations & Support | 27 October 2021 | |
| Chair, Risk Committee | 21 October 2021 | |
| Australian Federal Police | 3 November 2021 | |
| A/g Registrar, Quality and Safeguards Commission | 2 November 2021 | |
| A/g Deputy Registrar, Quality and Safeguards Commission | 2 November 2021 | |
| A/g Chief Investigator, Quality and Safeguards Commission | 2 November 2021 | |
| Director National Compliance, Quality and Safeguards Commission | 2 November 2021 | |
| Scheme Actuary, NDIA | 30 November 2021 |
Appendix 7 – Documents Reviewed
Document Listing
As part of this review, we reviewed the listed documents below that were provided by the Agency.
Document
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
Document Name
Intelligence and Investigations Review - September 2021
NDIA Fraud and Corruption Control Plan - August 2020
Staff Information Guide final Jan 2020
Compliance and Enforcement Framework - March 2020 November 2020 - Risk Co - CRO Update
November 2020 - Risk Co - Att A - Q1 CRO Detailed Report -FINAL November 2020 - Risk Co - Att B - Scheme Integrity Control Principles February 2021 - Risk Co - CRO Update - final
February 2021 - CRO Update Q2 2020-21 - final
May 2021 - Risk Co - CRO update - FINAL
May 2021 - Risk Co - Attachment A - Q3 CRO Report Final
August 2021 - Risk Co - CRO Update - FINAL
August 2021 - Risk Co - Fraud and compliance update - FINAL August 2021 - Risk Co - Att B - CRO Q4 Update - Dashboard - FINAL
NDIA Fraud Strategy
NDIA Corporate Plan 2021-25
NDIA Org Chart
Audit Committee Agenda June 2020 - September 2021
Risk Committee Agenda June 2020 - August 2021
Guideline on Exhibit Management
© 2022 Deloitte Touche Tohmatsu.
Document
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
Document Name
NDIA Investigation Handbook
Case Closure and Summary Report Part | and Part IICLAPOOM Request Letter Template
Evaluation Report
Example NDIS Investigation Plan
Example Short Form Investigation Plan
Intelligence and Investigation Prioritisation Model Form
Investigation Plan SOP
Investigation Review SOP
Long Form Investigation Plan - Long Form
NDIA Fraud and Corruption Control Plan August 2020
NDIS Investigation Plan Instructional Template
Post Evaluation Investigation Internal Referral Form
ROI Invitation Letter Template
Scheme Integrity Risk and Control Report
Short Form Investigation Plan Instructional Template
Short Form Investigation Plan
Strategic Briefing Template
Vulnerable Witness SOP
Witness Information Sheet - Part.1 (First Contact)
age 23 0
Document
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
Document Name
Witness Information Sheet - Part 2 (Post Statement)
Scheme Integrity - Overview
Risk and referral criteria
NDIA Fraud Risk Profile Development Framework v1.0
PID
Board Paper on Identity Management
Identity Management Framework - Appendix A to Board paper
Scheme Integrity - Current State
Fraud Taskforce Risk Register (as at 14-10-2021)
Compliance Response Summary - Light Touch Policy - final - Nov 19 (1) High Value Plan Assessment - final - Nov 19
NDIA Executive Report Oct v.09
Participant - Provider Relationship Pilot - final - Nov 19
PLAN MANAGERS - final - Nov 19
Assessment Standard Operating Procedure V2.1
Intake Standard Operating Procedure (SOP) V1.1
Quality Plan Compliance Section (draft) v0.5
Standard Operating Procedure - Desk Based Compliance Review V2.1
Endorsed
2.4 Compliance Response Taskforce
2.4.a CRT Execution Plan
NDIA | Fraud Intelligence and Investigation Functions Review 71Document Listing
As part of this review, we reviewed the listed documents below that were provided by the Agency.
Document
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
Document Name
2.4.b Behavioural Change Model - concept slide
2.4.b Behavioural Change Model - concept slide
2.4.c Provider Self Assessment Letter and Declaration
11 October 2021 - Compliance Response Taskforce - FINAL
4 August 2021 - Compliance Response Taskforce update
19 August 2021 - 5.4.B - Compliance Response Taskforce progress update
- FINAL 20 July 2021 Attachment B - Compliance Response Taskforce update
FINAL
2.2 Annual Strategic Risk Review FY2021-22 - FINAL
2.2a FY2021-22 Strategic Risk Performance Metrics & Tolerances - FINAL
October - Chief Risk Officer update
September - CRO Update
RC Item 3.1 Quarter 3 Strategic Risk Performance Report
RC Item 3.1a NDIA Strategic Risks Performance Report
Risk Co Agenda Item 4.3 - Scheme Integrity Update (June 2020)
Risk Co. Agenda Item 3.2a Mapping against legislative obligations
Item 2.2 - Attachment A - final
Risk Co Agenda Item 2.2 - Strategic Risk Review FY21-22 - final
Draft Risk Co OOS paper - Attachment A
Draft Risk Co OOS paper - PSPF maturity self-assessment - covering paper
Risk Co. Agenda Item 3.2 Risk Management Strategy Annual Review
© 2022 Deloitte Touche Tohmatsu.
Document
81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99
100
Document Name
Agenda - CMC - 21 July 2021_Redacted
CMC Meeting Minutes 21 July 2021.docx_Redacted
CMC Summary of Decisions Register 21 July 2021_Redacted
Endorsed Minutes 11-10-2019
Joint Operational management Committee Minutes 02 12 19
Joint Operational Management Committee Minutes 29 Jan 2020
Joint Operational Management Committee Minutes 7 October 2020_
NDIA CMC - Terms of Reference V0.6
SIGNED Joint Operational Management Committee Minutes 02 12 19
SIGNED Joint Operational Management Committee Minutes 06 11 2019
Terms of Reference JOMC-I - Final
Agency Risk Appetite Statement (RAS)
Agency Risk Management Strategy
Risk Committee Charter
FC road map Closure Report v0.1
NDIA Fraud and Compliance road map - 2 Year Program of Work v1.0
NDIS Fraud Horizon Map v.12 20200217
Identity Management Framework - Appendix A - FINAL
Business Plan 20-21 Plan
RIP 2020-21
Page 24 of 27
Document
101
102
103
104
105
106
107
108
109
110
112
113
114
115
116
117
118
119
120
Document Name
Scheme Integrity Business Plan v2.2
SI RIP and Business Plan 21-22
NDIA Fraud Risk Register 31 October 2020
NDIA Fraud Risk Register 6DEC 2019
NDIA Fraud Risk Register March 2021
Fraud Intelligence Team 2020-2021 Summary
Visio-Fraud Intelligence Team Report 30 June 2020
ABR Tool V1.1
Altia 6.2.0 V3 SOP
Alita Investigation Toolbar Guide
AUSTRAC Search Request Template
Bank Letter - Request for information Part VIID Crimes Act
Bank Requests V1.1
Call Recordings V1.0
Case Management System - Fraud Intelligence Process V1.1
Centrelink Information Request Letter - Request for Information NDIA
Version 03_19
CMS Intelligence Workflow
Commission Referral Template
Compliance Lock SOP
Compliance Lock System Process
NDIA | Fraud Intelligence and Investigation Functions Review 72Document Listing
As part of this review, we reviewed the listed documents below that were provided by the Agency.
Document
121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139
140
Document Name
Criminal History Authorisation Form - Initial Request
Criminal History Checks v1.0
Equifax V1.0
Final Template - s66(1)(a) PIC - Disclosure of Information Cth Department for its investigation
Final Template - s66(1)(a) PIC - Disclosure of Information - NDIA TF Operation-re Parties of Int.
Final Template - s66(1)(a) PIC - Disclosure of Information - Request for infor by law enforcement-non-TF
Finalisation checklist V1.0
Financial Analysis Template SOP VO.1
Financial transaction analysis SOP 0.4
Fraud Intel New Starter Checklist
Fraud Intel Process Map V2.0
Fraud Intelligence Team Employee Exit Checklist V1.0
Fraud Methodology Report V1.0
Guide to myGov V1.0
Guide to PSCD V1.1
iBase Bulk Import Spec
Information Release Template V1.0
Intelligence & Investigation Prioritisation Model V1.0
Intelligence Briefing Template
Intelligence framework on a page
© 2022 Deloitte Touche Tohmatsu.
Document
141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159
160
Document Name
Intelligence Functional scope V1.0
Intelligence Staff Guidelines V1.0
Intelligence Style Guide V1.0 FINAL
Medicare Information Request Letter V2
MyGovID Connection Approval Form
NDIA Fraud Risk Register 31 October 2020
NDIA Intelligence Sources
OGA Systems Access Form v4.2 2019
Open Source Intelligence Guidelines V1.0
Passport Requests V1.0
Payment Request Process
Payment Suspension Letter V3.0
Person Profile
PRODA V1.2
PSCD Access and Installation
Request for disclosure of passports information V1.0
Risk and Prioritisation Review Template V1.2
Section 55 Template - bank requests V1.1
SOM - Application of Compliance and PRODA Locks v1.1
SOP - Australian Tax Office Information
Page 25 of 27
Document
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
Document Name
SOP - Universal Student Identifiers
SOP Assessment Finalisations V1.0
SOP AUSTRAC Information Requests v2.0
SOP Centrelink Information
SOP Quality Assurance v1.0
Tactical Intelligence Report 2.1
Template RFI to NDIA (Sept 2019)
USI - Request for information
4.2 Attachment A - DRAFT PSPF 2019-20 Assessment - National Disability
Insurance Agency
4.2 Attachment B - Security Advisory Committee Terms of Reference ELT approved June 2020
Item 4.3 - Strategic Risk Performance Metrics
Item 4.4 Incident Regulatory Escalation Criteria Refresh
Risk Co. Agenda Item 4.2 - PSPF Maturity Self Assessment
Overview of FIT initiatives - FINAL
Reporting Overview
Detection Profile Register vO.7
NDIA 60DayCollectionofGoods
NDIA Return to Owner receipt
NDIS 3KElectronicPropertyMovementRecord
NDIS ElectronicPropertySeizureRecord
NDIA | Fraud Intelligence and Investigation Functions Review 73Document Listing
As part of this review, we reviewed the listed documents below that were provided by the Agency.
Document
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
Document Name
PROP - 01 - Chain of Custody
PROP - 02 - Property Seizure Records
PROP - 03 - Return to Owner
PROP - 04 - Security Incident - Property
PROP - 05 - Request for Disposal
PROP - 06 - Secure Transfer ver 1.0
Disclosure Certificate
Witness Contact List MASTER
Witness Contact List SHORT (open for instructions)
How To - Disclosure Index Linking FEB21
How To - Evidence Index Linking FEB21
CMS Intelligence Workflow
Critical Decision Guidelines
Intelligence Staff Guidelines
Intelligence Style Guide
NDIA CMC - Terms of Reference
Open Source Intelligence Guidelines
Restricted Inquiry
Taskforce Investigation - Roles and Responsibilities
Working with Children and Vulnerable People Policy
© 2022 Deloitte Touche Tohmatsu.
Document
201 202 203 204 205 206 207 208 209
210
213 214 215 216 217 218 219
220
Document Name
Our TIS Client Code
Pre Booked Onsite appointments (TIS Online)
Pre Booked Phone Appointments
On Demand Phone
A guide to TIS Online
SOP Preferred Method Communication
SOP TIS Call flow guide
AGS Advice - Scope and uses of NDIA’s fraud investigation
Legal Services Advice Request Form
NDIA question on witnessing statements in matters to be prosecuted in the Victorian jurisdiction 3LA-AffOrdertoprovideinformationorassistance 3LA-AppOrdertoprovideinformationorassistance 3LA-Ordertoprovideinformationorassistance
AFP Letter Hearing of application for 3LA
Information provided 3LAOrder or consent
Multiple Person and Premises Affidavit
Multiple Premises Affidavit
Open Notebook
Person Affidavit
Person Warrant
Page 26 of 27
Document
221
222
223
224
225
226
227
228
229
230
231
232
Document Name
Premise Affidavit
Premise Warrant
Process for notifying Hearing application 3LA
Rights Occupier English
Rights Person Searched
SW Long Guide
SW Roles Responsibilities
SW Short Guide
Project Ivory Fraud Methodology Report
Intelligence Team — Services Australia Data Exchange Information
Intelligence Team — ACIC Data Exchange Information
Intelligence Team — Department of Health Data Exchange Information
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Deloitte Australia
The Australian partnership of Deloitte Touche Tohmatsu is a member of Deloitte Asia Pacific Limited and the Deloitte organisation. As one of Australia’s leading professional services firms, Deloitte Touche Tohmatsu and its affiliates provide audit, tax, consulting, risk advisory, and financial advisory services through approximately 8000 people across the country. Focused on the creation of value and growth, and known as an employer of choice for innovative human resources programs, we are dedicated to helping our clients and our people excel. For more information, please visit our web site at https://www2.deloitte.com/au/en.html.
Liability limited by a scheme approved under Professional Standards Legislation. Member of Deloitte Asia Pacific Limited and the Deloitte organisation.
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