the by 1982 Act Information of Freedom the under

the by 1982 Act Information of Freedom the under

FOI 24/25-2310

OFFICIAL

2.2 A participant-centred approach to the appeals process and address power imbalance.

2.2.1 Human centred design project on the AAT process - Strategy Branch-led.

2.2.2 Co-design a participant survey to gather regular participant feedback.

2.3 Implement an Independent Expert Review trial

2.3.1 Transition of IER into BAU into AAT Case Management Branch and DR&L Branch.

2.3.2 Survey and evaluation process of the IER - Research & Evaluation Branch-led

2.3.3 IER closure

2.4 Reduce the number of aged matters in the AAT.

2.4.1 Review of aged matters - all matters in the AAT 12 months and longer.

2.4.2 Transition of aged matters to inhouse legal team.

2.4.3 Dashboard for Case Managers.

2.4.4 Lessons learnt – caseload elevation to inform future training needs/gaps and training modules.

2.5 Enhance AAT advocacy capability.

2.5.1 Advocacy Skills: Including a training program for solicitor/advocacy groups.

2.5.2 Establish a legal framework for Advocacy.

2.5.3 Work with DSS towards expanding legal assistance funding and services.

Information of Freedom under the Act 3

Page 3 of 122

the by 1982 Act Information of Freedom the under

the by 1982 Act Information of Freedom the under

the by 1982 Act Information of Freedom the under