FOI 24/25-2310

DOCUMENT 3

OFFICIAL

Dispute Resolution Improvement Strategy Working Group- Insurance Terms of Reference

Disability

1. Purpose

1.1 The Dispute Resolution Improvement Strategy) or ‘DRIS’) working group will be the forum to:

1.1.1 Drive a unified understanding of the Chief Counsel division’s change management

and priorities and ensure a coordinated approach to achieving the strategic objectives as set out in the Plan.

1.1.2 Provide advice and guidance in the development of the change management work

program within the division during the lifetime of the Strategy.

1.1.3 Consider emerging risks and priorities over the period of the Strategy and provide

recommendations to the sponsor any changes to priorities and/or inclusion of new projects.

1.1.4 Develop a strategy as part of the Plan to promote and lead a culture of integrity,

respect, and inclusiveness to drive and support a highly engaged and effective workforce within the Chief Counsel Division.

Information

2. Lifespan of the Working Group

2.1 The lifespan of the Working Group is determined by the sponsor.

Detailed functions

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3.1 The responsibilities of the working group:

3.1.1 Document the division’s operating model and recommend to Chief Counsel a

changed approach to the model based on priorities and achieving the strategic objectives set out in the DRIS.

3.1.2 Develop a Work Program and roadmap with agreed set of deliverables and timelines

and allocate leads.

3.1.3 Develop performance outcomes against targets.

3.1.4 Develop a 3year work program and identify leads and timelines to achieve the

strategic objectives as defined in the Plan.

3.1.5 Develop an interim 6 month- project plan with priority work to be completed.

3.1.6 Include the CCD risk register and risk framework for the Division aligned to the

initiatives.

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National Disability Insurance Scheme – Dispute Resolution Improvement Strategy Working Group

3.1.7 Develop and champion a cultural change management plan to support and drive a highly engaged effective teams within the Division.

Agency.4. Reporting

4.1 The Working Group will provide fortnightly updates to the Chief Counsel as the sponsor of the Plan

4.2 The working group will also provide fortnightly updates to the Chief Counsel and monthly update at the AAT Strategic team meetings.

5. Membership

5.1 Membership of the Working Group is as follow:

• 5.1.1 Marija redacted: s22(1)(a)(ii) - irrelevant mate Director, Communications and Engagement, AAT Case Management Branch (Chair)
• 5.1.2 Kathryn redacted: s22(1)(a)(ii) - irrelevant Deputy Chief Counsel, AAT Dispute Resolution and Litigation branch
• 5.1.3 Patricia redacted: s22(1)(a)(ii) - irrelevant m Principal Legal Officer, AAT Dispute Resolution and Litigation branch
• 5.1.4 Jess redacted: s22(1)(a)(ii) - irrelevant mater Director, Chief Counsel Operations
• 5.1.5 Liam redacted: s22(1)(a)(ii) - irreleva and Cathy redacted: s22(1)(a)(ii) - irrelevant materia Directors from Independent Expert Review Program
• 5.1.6 Bridget redacted: s22(1)(a)(ii) - irrelevant m and Tom redacted: s22(1)(a)(ii) - irrelevan Principal Lawyers from Legal Service branch
• 5.1.7 Arielle redacted: s22(1)(a)(ii) - irreleva Alice redacted: s22(1)(a)(ii) - irre and Lee redacted: s22(1)(a)(ii) - irrelevant materia Directors from the AAT Case Management Branch.
• 5.1.8 Fiona redacted: s22(1)(a)(ii) - irelevant Director, AAT Dispute Resolution and Litigation

5.2 The Chair may nominate another NDIA senior executive as Alternate Chair. The Alternate Chair will act as Chair if the Chair is unavailable.

5.3 Where a Working Group member is unable to attend, a proxy or delegate may attend with the approval of the Chair.

5.4 As required, a Working Group member may request additional invitees or observers to attend Working Group meetings.

5.5 The Secretariat will confirm attendance in advance of each meeting and reschedule, if needed, to ensure availability of a quorum.

6. Secretariat

6.1 The Chair will also perform the Secretariat function.

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National Disability Insurance Scheme – Dispute Resolution Improvement Strategy Working Group

Meeting arrangements

Meeting agenda and action items

Agency.

The agenda will be prepared and provided to Working Group members 3 business days before a meeting. The Working Group Secretariat will circulate the agenda.

The duration of meetings is limited to one hour, if possible.

Decisions and actions will be recorded for all meetings. Decision and action registers will be maintained by the WG Secretariat.

Agreed actions will be updated fortnightly by the WG Secretariat and form the primary minutes for meetings.

Frequency

####### The WG will meet fortnightly at a minimum, to support the momentum required to initially drive to Plan and meet the expectations of ELT.

Extra-ordinary meetings will be scheduled as required.

8. Working Group sponsor

######### The DRIS working group will report to the Chief Counsel.

Conduct at meetings

8. All Working Group members are expected to:

• Act in accordance with NDIA and APS values during meetings, and in relation to their decision-making duties;
• Read all papers before attending the meeting;
• Remain within the allotted time for agenda items; Operate from a whole-of-Scheme perspective and be accountable to identify risks and opportunities;
• Bring forward papers which enable the Working Group to discharge its responsibilities;
• Act in a collegiate and collaborative manner when discussing and resolving issues;
• Provide the Working Group with accurate and timely information to enable well-informed reporting; and Declare and avoid conflicts of interest and conflicts of role.

Quorum

A quorum will consist of 8 or more WG members, one of whom must be the Chair or Alternate Chair.

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OFFICIAL

National Disability Insurance Scheme – Dispute Resolution Improvement Strategy Working Group

9. Review of terms of reference

9.1 These terms of reference will be reviewed by the Working Group at least quarterly.

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FOI 24/25-2310

Operating Guide

For Internal Use Only

Progress Reporting (in PDF format) & any other relevant papers for meeting (such as presentations, other progress reports and dashboards).

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