DISPUTE RESOLUTION IMPROVEMENT STRATEGY 2022–2025

Performance Dashboard as at 31 January 2024

Data Sources: AAT LEX Matter management System & APS Census Reports

Data Disclaimer: The AAT matter data used in this dashboard is sourced from the AAT LEX Matter Management System and is accurate as at the date of extraction on 8 February 2024. As this data is extracted from a live database it is subject to variation over time due to backdated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

The paper covers the following information:

1. DRIS Objective: A dispute resolution model that is simpler and fairer a. KPI: Length of AAT matters reduced b. KPI: Median weeks to close for matters within 1 year (all matter types) c. KPI: 80% case resolution within 9 months d. KPI: Reduction in average external legal costs per matter
2. DRIS Objective: Human-centred solutions to improve Participants’ experience a. KPI: 75% of matters reviewed by Early Assessment
3. DRIS Objective: A healthy workplace culture where staff can grow professionally a. KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer

kPI: Length of AAT matters reduced Target (Days): 150 Nov ’23 - 204 Dec ’23 - 193 Jan ‘24 - 184

kPI: Median weeks to close for matters within 1 year (all matter types) Feb–’23 – 23.7 Mar–’23 – 22.9 Apr–’23 – 20.9 May–’23 – 23.3 Jun–’23 – 21.6 Jul–’23 – 19.4 Aug–’23 – 17.7 Sep–’23 – 18.9 oct–’23 – 19.0 nOv–’23 – 21.0 D ec–’23 – 19.6 jAn–’24 – 21.7

kPI: 80% case resolution within 9 months target – 80%

FOI 24/25-2310

OFFICIAL: SENSITIVE

Nov-23 - 66%

Dec-23 - 71%

Jan-24 - 75%

Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 Nov-23 - $12,865 Dec-23 - $10,196 Jan-24 - $7,408

DRIS Objective: Human-centred solutions to improve Participants’ experience KPI: 75% of matters reviewed by Early Assessment Disability Target - 75% Nov-23 - 59% Dec-23 - 41% Jan-24 - 96% National the dr IS Objective: A healthy workplace culture where staff can grow by professionally KPI: Improved Census Engagement 1982 Target - 75% FY22 - 68% FY23 - 69% Information of the Freedom under

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