DISPUTE RESOLUTION IMPROVEMENT

Agency.STRATEGY 2022-2025

Performance Dashboard as at 30 June 2024

InsuranceData Sources: AAT LEX Matter management System & APS Census Reports

Data Disclaimer:

The AAT matter data used in this dashboard is sourced from the AAT LEX Matter Management System and is accurate as at the date of extraction on 4 July 2024. As this data is extracted from a live database it is subject to variation over time due to back- Disability dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

1. DRIS Objective: A dispute resolution model that is simpler and fairer a. KPI: Length of AAT matters reduced b. KPI: Median weeks to close for matters within 1 year (all matter types) c. KPI: 80% case resolution within 9 months d. KPI: Reduction in average external legal costs per matter
2. DRIS Objective: Human-centred solutions to improve Participants’ experience Act a. KPI: 75% of matters reviewed by Early Assessment
3. DRIS Objective: A healthy workplace culture where staff can grow professionally a. KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer Information KPI: Length of AAT matters reduced of Target (Days): 150 Apr 24 - 230 May 24 - 208 Jun 24 – 232 Freedom theKPI: Median weeks to close for matters within 1 year (all matter types) under Jul-23 - 19.4 Aug-23 - 17.7 released Sep-23 - 18.9 Oct-23 - 19.0 Nov-23 - 21.0 dec-23 - 19.6 was Jan-24 - 21.7 Feb-24 - 18.9 document Mar-24 - 19.9 Apr-24 - 21.6 may-24 - 23.5 jun-24 - 20.4

KPI: 80% case resolution within 9 months This Target - 80% 1 Page 38 of 122

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OFFICIAL: SENSITIVE

Apr-24 - 60%

May-24 - 65%

Jun-24 - 60%

Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 Apr-24 - $9,551 May-24 - $9,961 Jun-24 - $8,784

DRIS Objective: Human-centred solutions to improve Participants’ experience KPI: 75% of matters reviewed by Early Assessment Disability Target - 75% Apr-24 - 84% May-24 - 73% Jun-24 - 57% National the DRIS Objective: A healthy workplace culture where staff can grow by professionally KPI: Improved Census Engagement Information of Freedom under the Act

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