FOI 24/25-2310

DOCUMENT 21

OFFICIAL: SENSITIVE

DISPUTE RESOLUTION IMPROVEMENT Agency.STRATEGY 2022-2025

Performance Dashboard as at 31 July 2024 InsuranceData Sources: AAT LEX Matter management System & APS Census Reports

Data Disclaimer: The AAT matter data used in this dashboard is sourced from the AAT LEX Matter Management System and is accurate as at the date of extraction on 5 August 2024. As this data is extracted from a live database it is subject to variation over time due to back-dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

1. DRIS Objective: A dispute resolution model that is simpler and fairer

   • KPI: Length of AAT matters reduced by
   • KPI: Median weeks to close for matters within 1 year (all matter types)
   • KPI: 80% case resolution within 9 months
   • KPI: Reduction in average external legal costs per matter

2. DRIS Objective: Human-centred solutions to improve Participants’ experience

   • KPI: 75% of matters reviewed by Early Assessment

3. DRIS Objective: A healthy workplace culture where staff can grow professionally

   • KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer KPI: Length of AAT matters reduced Target (Days): 150 May 24 - 209 Jun 24 - 232 Jul 24 – 245 Aug-23 - 17.7 Sep-23 - 18.9 Oct-23 - 19.0 Nov-23 - 21.0 Dec-23 - 19.6 Jan-24 - 21.7 Feb-24 - 18.9 Mar-24 - 20.0 Apr-24 - 21.6 May-24 - 23.9 Jun-24 - 21.3 Jul-24 - 22.9

KPI: Median weeks to close for matters within 1 year (all matter types)

KPI: 80% case resolution within 9 months Target - 80%

FOI 24/25-2310

OFFICIAL: SENSITIVE

May-24 - 64%

Jun-24 - 60%

Jul-24 - 55%

Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 May-24 - $10,210 Jun-24 - $9,902 Jul-24 - $9,575

DRIS Objective: Human-centred solutions to improve Participants’ experience KPI: 75% of matters reviewed by Early Assessment Disability Target - 75% May-24 - 73% Jun-24 - 54% Jul-24 - 66% National the DRIS Objective: A healthy workplace culture where staff can grow professionally KPI: Improved Census Engagement Information of Freedom under the Act

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