FOI 24/25-2310 DOCUMENT 23

                     OFFICIAL: SENSITIVE

DISPUTE RESOLUTION IMPROVEMENT Agency.STRATEGY 2022-2025 Performance Dashboard as at 31 August 2024

InsuranceData Sources: AAT LEX Matter management System & APS Census Reports

Data Disclaimer: The AAT matter data used in this dashboard is sourced from the AAT LEX Matter Management System and is accurate as at the date of extraction on 5 September 2024. As this data is extracted from a live database it is subject to variation over time due to back-dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

1.    DRIS Objective: A dispute resolution model that is simpler and fairer                    the
        a.  KPI: Length of AAT matters reduced
                                                     by            b.  KPI: Median weeks to close for matters within 1 year (all matter types)
        c.  KPI: 80% case resolution within 9 months            d.  KPI: Reduction in average external legal costs per matter                                   1982
2.    DRIS Objective: Human-centred solutions to improve Participants' experience                                                                                      Act            a.  KPI: 75% of matters reviewed by Early Assessment
3.    DRIS Objective: A healthy workplace culture where staff can grow professionally
        a.  KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer Information KPI: Length of AAT matters reduced of Target (Days): 150 Jun 24 - 232 Jul 24 – 245 Aug 24 – 209 Freedom theKPI: Median weeks to close for matters within 1 year (all matter types) Sep-23 - 18.9 Oct-23 - 19.0 under Nov-23 - 21.0 Dec-23 - 19.6 Jan-24 - 21.7 Feb-24 - 18.8 released Mar-24 - 20.0 Apr-24 - 21.6 was May-24 - 23.9 Jun-24 - 21.3 Jul-24 - 22.4 Aug – 16.6 document

KPI: 80% case resolution within 9 months This Target - 80%

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KPI: Reduction in average external legal costs per matter

Target: $8,400 -Jun-24 - $11,245 -Jul-24 - $11,375 -Aug-24 - $11,903

DRIS Objective: Human-centred solutions to improve Participants’ experience

KPI: 75% of matters reviewed by Early Assessment

Target - 75%

-Jun-24 - 54% -Jul-24 - 65% Aug-24 – 94%

####### DRIS Objective: A healthy workplace culture where staff can grow professionally ######## KPI: Improved Census Engagement ######### Target - 75% -FY2022 - 68% FY2023 - 69% FY2024 – 74%

########## Information of Freedom the under

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the by 1982 Act Information of Freedom the under