FOI 24/25-2310 DOCUMENT 25

                     OFFICIAL: SENSITIVE

DISPUTE RESOLUTION IMPROVEMENT Agency.STRATEGY 2022-2025 Performance Dashboard as at 30 September 2024

InsuranceData Sources: AAT LEX Matter management System & APS Census Reports

Data Disclaimer: The AAT matter data used in this dashboard is sourced from the AAT LEX Matter Management System and is accurate as at the date of extraction on 8 October 2024. As this data is extracted from a live database it is subject to variation over time due to back- Disability dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

National 1. DRIS Objective: A dispute resolution model that is simpler and fairer the a. KPI: Length of AAT matters reduced by b. KPI: Median weeks to close for matters within 1 year (all matter types) c. KPI: 80% case resolution within 9 months d. KPI: Reduction in average external legal costs per matter 1982 2. DRIS Objective: Human-centred solutions to improve Participants’ experience Act a. KPI: 75% of matters reviewed by Early Assessment 3. DRIS Objective: A healthy workplace culture where staff can grow professionally a. KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer Information KPI: Length of AAT matters reduced of Target (Days): 150 Jul 24 - 244.5 Aug 24 - 210.5 Sep 24 – 141 Freedom theKPI: Median weeks to close for matters within 1 year (all matter types) Oct-23 - 19.0 Nov-23 - 21.0 under dec-23 - 19.6 jan-24 - 21.7 feb-24 - 18.8 mar-24 - 20.0 released apr-24 - 21.6 may-24 - 23.7 was jun-24 - 21.3 jul-24 - 22.4 aug-24 - 16.7 sep-24 - 16.4 document

KPI: 80% case resolution within 9 months This Target - 80%

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FOI 24/25-2310

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Jul-24 - 55% Aug-24 - 61% Sep-24 - 70% Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 Jul-24 - $11,791 Aug-24 - $12,138 Insurance Sep-24 - $9,284

DRIS Objective: Human-centred solutions to improve Participants’ experienceKPI: 75% of matters reviewed by Early Assessment Disability Target - 75% Jul-24 - 65% Aug-24 - 93%Sep-24 - 68% National

                                                                                  the

DRIS Objective: A healthy workplace culture where staff can grow by professionally KPI: Improved Census Engagement 1982Target - 75% FY2022 - 68% Act FY2023 - 69% FY2024 – 74%

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the by 1982 Act Information of Freedom the under