DISPUTE RESOLUTION IMPROVEMENT

Agency.STRATEGY 2022-2025

Performance Dashboard as at 31 October 2024

InsuranceData Sources: AAT LEX Matter management System & APS Census Reports

Data Disclaimer:

The AAT matter data used in this dashboard is sourced from the AAT LEX Matter Management System and is accurate as at the date of extraction on 7 November 2024. As this data is extracted from a live database it is subject to variation over time due to back-dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

DRIS Objective: A dispute resolution model that is simpler and fairer a. KPI: Length of AAT matters reduced b. KPI: Median weeks to close for matters within 1 year (all matter types) c. KPI: 80% case resolution within 9 months d. KPI: Reduction in average external legal costs per matter
DRIS Objective: Human-centred solutions to improve Participants’ experience a. KPI: 75% of matters reviewed by Early Assessment
DRIS Objective: A healthy workplace culture where staff can grow professionally a. KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer KPI: Length of AAT matters reduced Target (Days): 150 Jul 24 - 211 Aug 24 - 142 Sep 24 – 145

theKPI: Median weeks to close for matters within 1 year (all matter types) Nov-23 - 21.0 Dec-23 - 19.6 Jan-24 - 21.7 Feb-24 - 18.8 Mar-24 - 20.0 Apr-24 - 21.6 May-24 - 23.7 Jun-24 – 20.9 Jul-24 - 22.4 Aug-24 - 16.7 Sep-24 - 16.5 Oct-24 – 17.6

KPI: 80% case resolution within 9 months This Target - 80%

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Aug-24 - 61% Sep-24 - 71% Oct-24 – 66% Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 Aug-24 - $12,546 Sep-24 - $10,437 Insurance Oct-24 - $9,797

DRIS Objective: Human-centred solutions to improve Participants’ experience KPI: 75% of matters reviewed by Early Assessment Disability Target - 75% Aug-24 - 93% Sep-24 - 66% Oct-24 – 66% National

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DRIS Objective: A healthy workplace culture where staff can grow by professionally KPI: Improved Census Engagement 1982 Target - 75% FY2022 - 68% Act FY2023 - 69% FY2024 – 74%

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Dispute Resolution Improvement Strategy Performance Dashboard

DISPUTE RESOLUTION IMPROVEMENT

Performance Dashboard as at 31 October 2024

Data Disclaimer:

FOI 24/25-2310