FOI 24/25-2310

DOCUMENT 32

OFFICIAL: SENSITIVE

DISPUTE RESOLUTION IMPROVEMENT Agency.STRATEGY 2022-2025

Performance Dashboard as at 31 December 2024 InsuranceData Sources: AAT LEX Matter management System & APS Census Reports

Data Disclaimer: The AAT matter data used in this dashboard is sourced from the AAT LEX Matter Management System and is accurate as at the date of extraction on 8 January 2025. As this data is extracted from a live database it is subject to variation over time due to back-dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

1. DRIS Objective: A dispute resolution model that is simpler and fairer

   • KPI: Length of AAT matters reduced by
   • KPI: Median weeks to close for matters within 1 year (all matter types)
   • KPI: 80% case resolution within 9 months
   • KPI: Reduction in average external legal costs per matter

2. DRIS Objective: Human-centred solutions to improve Participants’ experience

   • KPI: 75% of matters reviewed by Early Assessment

3. DRIS Objective: A healthy workplace culture where staff can grow professionally

   • KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer KPI: Length of AAT matters reduced Target (Days): 150 Oct 24 - 145 Nov 24 – 156 Dec 24 – 188

the KPI: Median weeks to close for matters within 1 year (all matter types) Jan-24 - 21.7 Feb-24 - 18.8 Mar-24 - 20.0 Apr-24 - 21.6 May-24 - 23.7 Jun-24 - 20.9 Jul-24 - 22.4 Aug-24 - 16.9 Sep-24 - 16.6 Oct-24 - 17.6 Nov-24 - 19.6 Dec-24 - 20.7

KPI: 80% case resolution within 9 months Target - 80%

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FOI 24/25-2310

                     OFFICIAL: SENSITIVE

Oct-24 – 65% Nov-24 – 72% Dec-24 – 68% Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 Oct-24 - $11,631 Nov-24 - $9,980 Insurance Dec-24 - $9,035

DRIS Objective: Human-centred solutions to improve Participants’ experienceKPI: 75% of matters reviewed by Early Assessment Disability Target - 75% Oct-24 – 66% Nov-24 – 84%Dec-24 – 84% National

                                                                                  the

DRIS Objective: A healthy workplace culture where staff can grow by professionally KPI: Improved Census Engagement 1982Target - 75% FY2022 - 68% Act FY2023 - 69% FY2024 – 74%

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