FOI 24/25-2310

DOCUMENT 34

OFFICIAL: SENSITIVE

DISPUTE RESOLUTION IMPROVEMENT Agency.STRATEGY 2022-2025

Performance Dashboard as at 31 January 2025

InsuranceData Sources: AAT LEX Matter management System & APS Census Reports

Data Disclaimer:

The AAT matter data used in this dashboard is sourced from the AAT LEX Matter Management System and is accurate as at the date of extraction on 5 February 2025. As this data is extracted from a live database it is subject to variation over time due to back-dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

1. DRIS Objective: A dispute resolution model that is simpler and fairer

   • KPI: Length of AAT matters reduced by
   • KPI: Median weeks to close for matters within 1 year (all matter types)
   • KPI: 80% case resolution within 9 months
   • KPI: Reduction in average external legal costs per matter

2. DRIS Objective: Human-centred solutions to improve Participants’ experience

   • KPI: 75% of matters reviewed by Early Assessment

3. DRIS Objective: A healthy workplace culture where staff can grow professionally

   • KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer KPI: Length of AAT matters reduced Target (Days): 150 Nov 24 – 156 Dec 24 – 188 Jan 25 – 148

KPI: Median weeks to close for matters within 1 year (all matter types)

Feb-24 - 18.8 weeks Mar-24 - 20.0 Apr-24 - 21.6 May-24 - 23.7 Jun-24 - 20.9 Jul-24 - 22.4 Aug-24 - 16.9 Sep-24 - 16.6 Oct-24 - 17.6 Nov-24 - 19.6 Dec-24 - 20.7 Jan-25 – 18.2

KPI: 80% case resolution within 9 months

Target - 80%

FOI 24/25-2310

                     OFFICIAL: SENSITIVE

Nov-24 – 72% Dec-24 – 68% Jan-25 – 78% Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 Nov-24 - $10,642 Dec-24 - $10,587 Insurance Jan-25 - $8,931

DRIS Objective: Human-centred solutions to improve Participants’ experienceKPI: 75% of matters reviewed by Early Assessment Disability Target - 75% Nov-24 – 84% Dec-24 – 86%Jan-25 – 100% National

                                                                                  the

DRIS Objective: A healthy workplace culture where staff can grow by professionally KPI: Improved Census Engagement 1982Target - 75% FY2022 - 68% Act FY2023 - 69% FY2024 – 74%

                                                                                                                                                                                                                                                                                                                       Information
                                                     of

                                                                                                                                                                                                    Freedom
                                                                                  the
                                                                                                                                           under

                                                                              2

                             Page 71 of 122