FOI 24/25-2310 DOCUMENT 38

OFFICIAL: SENSITIVE

DISPUTE RESOLUTION IMPROVEMENT Agency.STRATEGY 2022-2025

Performance Dashboard as at 31 March 2025

InsuranceData Sources: ART LEX Matter management System & APS Census Reports

Data Disclaimer:

The ART matter data used in this dashboard is sourced from the ART LEX Matter Management System and is accurate as at the date of extraction on 7 April 2025. As this data is extracted from a live database it is subject to variation over time due to back-

dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

DRIS Objective: A dispute resolution model that is simpler and fairer
- KPI: Length of ART matters reduced by - KPI: Median weeks to close for matters within 1 year (all matter types) - KPI: 80% case resolution within 9 months - KPI: Reduction in average external legal costs per matter 1982
- DRIS Objective: Human-centred solutions to improve Participants’ experience Act - KPI: 75% of matters reviewed by Early Assessment
- DRIS Objective: A healthy workplace culture where staff can grow professionally
  - KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer Information KPI: Length of ART matters reduced of Target (Days): 150 Jan 25 – 148 Feb-25 – 181 Mar-25 – 207 Freedom

theKPI: Median weeks to close for matters within 1 year (all matter types) Apr-24 - 21.6 weeks May-24 - 23.7 under Jun-24 - 20.9 Jul-24 - 22.4 Aug-24 - 16.9 Sep-24 - 16.6 released Oct-24 - 17.6 Nov-24 - 19.6 was Dec-24 - 20.7 Jan-25 – 18.1 Feb-25 – 23.0 Mar-25 – 24.6 document

KPI: 80% case resolution within 9 months This Target - 80%

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FOI 24/25-2310

                     OFFICIAL: SENSITIVE

Jan-25 – 77% Feb-25 – 77% Mar-25 – 66% Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 Jan-25 - $10,307 Feb-25 - $9,869 Insurance Mar-25 - $10,800

DRIS Objective: Human-centred solutions to improve Participants’ experienceKPI: 75% of matters reviewed by Early Assessment Disability Target - 75% Jan-25 – 100% Feb-25 – 91%Mars-25 – 61% National

the

DRIS Objective: A healthy workplace culture where staff can grow by professionally KPI: Improved Census Engagement 1982Target - 75% FY2022 - 68% Act FY2023 - 69% FY2024 – 74%

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the by 1982 Act Information of Freedom the under