DRIS Strategy 2022–2025

Performance Dashboard as at 31 May 2025

Data Sources:

ART LEX Matter management System & APS Census Reports

Data Disclaimer:

The ART matter data used in this dashboard is sourced from the ART LEX Matter Management System and is accurate as at the date of extraction on 10 June 2025. As this data is extracted from a live database it is subject to variation over time due to back-dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

DRIS Objective: A dispute resolution model that is simpler and fairer
- KPI: Length of ART matters reduced by
- KPI: Median weeks to close for matters within 1 year (all matter types)
- KPI: 80% case resolution within 9 months
- KPI: Reduction in average external legal costs per matter
DRIS Objective: Human-centred solutions to improve Participants’ experience
- KPI: 75% of matters reviewed by Early Assessment
DRIS Objective: A healthy workplace culture where staff can grow professionally
- KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer KPI: Length of ART matters reduced Target (Days): 150 Mar-25 – 206 Apr-25 – 209 May-25 - 211 Jun-24 - 20.9 weeks Jul-24 - 22.4 Aug-24 - 16.9 Sep-24 - 16.6 Oct-24 - 17.6 Nov-24 - 19.6 Dec-24 - 20.7 Jan-25 – 18.0 Feb-25 – 23.0 Mar-25 – 24.6 Apr-25 – 25.8 May-25 – 25.6

KPI: Median weeks to close for matters within 1 year (all matter types)

KPI: 80% case resolution within 9 months Target - 80%

FOI 24/25-2310

OFFICIAL

Mar-25 – 66% Apr-25 – 72% May-25 – 70% Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 Mar-25 - $12,932 Apr-25 - $10,701 Insurance May-25 - $9,222

drIS Objective: Human-centred solutions to improve Participants’ experience KPI: 75% of matters reviewed by Early Assessment Disability target - 75% mar-25 – 60% apr-25 – 100% may-25 – 100% National

the

DRIS objective: A healthy workplace culture where staff can grow by professionally kpi: Improved Census Engagement 1982 Target - 75% fy2022 - 68% Act fy2023 - 69% yf2024 – 74%

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