DRIS Strategy 2022–2025

Performance Dashboard as at 30 June 2025

Data Sources:

ART LEX Matter management System & APS Census Reports

Data Disclaimer:

The ART matter data used in this dashboard is sourced from the ART LEX Matter Management System and is accurate as at the date of extraction on 7 July 2025. As this data is extracted from a live database it is subject to variation over time due to back-dated entries and updates. Therefore, data referencing a specific date in this dashboard may change in a later data export.

This paper covers the following information:

DRIS Objective: A dispute resolution model that is simpler and fairer
- KPI: Length of ART matters reduced
- b. KPI: Median weeks to close for matters within 1 year (all matter types)
- c. KPI: 80% case resolution within 9 months
- d. KPI: Reduction in average external legal costs per matter
DRIS Objective: Human-centred solutions to improve Participants’ experience
- a. KPI: 75% of matters reviewed by Early Assessment
DRIS Objective: A healthy workplace culture where staff can grow professionally
- a. KPI: Improved Census Engagement

DRIS Objective: A dispute resolution model that is simpler and fairer KPI: Length of ART matters reduced Target (Days): 150 Apr-25 – 209 May-25 – 211 Jun-25 – 221 Jul-24 - 22.4 week Aug-24 - 16.9 Sep-24 - 16.6 Oct-24 - 17.6 Nov-24 - 19.6 Dec-24 - 20.7 Jan-25 – 18.0 Feb-25 – 23.0 Mar-25 – 24.6 Apr-25 – 25.7 May-25 – 25.6 Jun-25 – 26.0

KPI: Median weeks to close for matters within 1 year (all matter types)

Target - 80%

FOI 24/25-2310

                         OFFICIAL

Apr-25 – 72% May-25 – 70% Jun-25 – 64% Agency. KPI: Reduction in average external legal costs per matter Target - $8,400 Apr-25 - $11,164 May-25 - $10,879 Insurance Jun-25 - $8,982

DRIS Objective: Human-centred solutions to improve Participants’ experience KPI: 75% of matters reviewed by Early Assessment Disability Target - 75% Apr-25 – 100% May-25 – 100% Jun-25 – 55% National

the

DRIS Objective: A healthy workplace culture where staff can grow by professionally KPI: Improved Census Engagement 1982 Target - 75% FY2022 – 68% Act FY2023 – 69% FY2024 – 74%

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