Applicant consent to collect | FOI document library

FOI 24/25-1473 DOCUMENT 5

SGP KP Publishing

Exported on 2025-04-02 04:56:04

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SGP KP Publishing – Applicant consent to collect information

1 Recent updates …………………………………………………………………………………………………….. 4

2 Before you start …………………………………………………………………………………………………….. 5

3 Understand consent to collect information ……………………………………………………………..

4 Check consent to collect information ……………………………………………………………………..

5 Record applicant consent to collect information …………………………………………………….

6 Next steps …………………………………………………………………………………………………..———— 9

Table of Contents – 2

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SGP KP Publishing – Applicant consent to collect information

This article provides guidance for a local area coordinator, early childhood partner and all NDIA staff (planner delegate, payments officer, internal review delegate, complaints officer, participant support officer, access delegate, technical advisors, National Contact Centre, liaison officers (HLO/JLO), complex support needs (CSN) planner, national reassessment delegate) to:

understand consent to collect information
check if applicant has given this consent
record ‘collect information’ consent.

This article is for NDIS applicants. For participant consent guidance, go to article [Understand the process for consent, nominee, child representative or self-representation].

Recent updates – 3

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SGP KP Publishing – Applicant consent to collect information

1 Recent updates

December 2023

Article name change from – What consent do we need to collect information?
Content strengthened to explain difference between consent to collect and consent to share.
Article scope – consent for NDIS applicants.
Guidance re-direction to participant consent guidance
PACE guidance to check and record consent to collect information.

Recent updates – 4

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2 Before you start

You have read and understood:

Our Guideline – Privacy and information, including section Do we need your consent to ask other people for your information?
Our Guideline – Applying to the NDIS, including section Who can help you apply?
article, Understand consent requirements.

Before you start – 5

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SGP KP Publishing – Applicant consent to collect information

This consent is when the applicant or their representative, agrees for you to collect their information from another person or organisation. This consent does not include permission to share their information. A person’s consent to share information is a separate agreement. Refer to Next steps in this article.

For example, an applicant may give you consent to talk to their health professional about their disability.

Understand consent to collect information – 6

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SGP KP Publishing – Applicant consent to collect information

Check applicant account

When the applicant gives their consent, you record this information. To check if you have collect information consent:

From Person Account, select Details tab.
Scroll to Consents, check if these consent permissions are selected:
- Consent Collect Info from Auth Rep
- Consent Collect Info from Third Party

Check application documents

To also check any completed electronic consent forms or the access request form:

From the Person Account, select Documents tab.
Scroll in File Name to find the relevant document.
If the relevant document is there, select check box to open, select Download.
Review the documents to check for consent.

Check consent to collect information – 7

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SGP KP Publishing – Applicant consent to collect information

You must obtain and record consent to collect information in PACE.

From Person Account, select Cases tab.
Check for an existing Create Person Account or Update Person Account case with a new status, select to open.
If no existing case, select New to set up a case. Go to articles Create a person account or Update a person account.
Progress case to the What would you like to update? step.
Select Consents then select Next.
At question – Collect personal information from an organisation authorised representative – match to applicant’s selection in the application or consent form with either:
- Yes, then record Authorised representative organisation contact details
- No, then select Next.
At question – Contact health professional organisations, service provider organisations and schools where relevant, to collect information about you – match to applicant’s selection in the application or consent form with either:
- Yes, then select Add to record Health professional organisation, service provider organisation or schools contact details
- No, then select Next.
At question – Do you consent to NDIA collecting, using and disclosing your personal and sensitive information for the above purposes, including to verify your identity with the document issuer or official record holder via third party systems, and in accordance with our Privacy Policy
- This is a separate agreement. Go to article Consent to use document verification. For other agreements, go to Next steps in this article.
Confirm information is correct.
To change, select Previous. If correct, select Submit.
To upload consent evidence, go to article Add documents to a case.

No consent to collect information

You can’t collect information from others without consent. This may make it harder to decide if a person is eligible for the NDIS. Go to Next steps - 1 in this article.

For a person to give consent, go to consent forms on the NDIS website.

Record applicant consent to collect information – 8

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6 Next steps

For more guidance about consent, go to article Understand consent requirements.
To check other consent types, go to articles:
- Consent to share information
- Consent to use Centrelink information
- Consent to use document verification service

Next steps – 9

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