Applicant consent to share | FOI document library

FOI 24/25-1473 DOCUMENT 6

Applicant consent to share information

SGP KP Publishing

Exported on 2025-04-02 04:58:00

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SGP KP Publishing – Applicant consent to share information

1 Recent updates …………………………………………………………………………………………………….. 4 2 Before you start …………………………………………………………………………………………………….. 5 3 Understand consent to share information ……………………………………………………………… 6 3.1 No consent to share information ……………………………………………………………………………. 6 4 Check applicant consent to share information ……………………………………………………….. 7 4.1 Check applicant account ………………………………………………………………………………………. 7 4.2 Check application documents ……………………………………………………………………… 7 5 Record applicant consent to share information ……………………………………………………… 8 6 Next steps …………………………………………………………………………………………………………….. 9

Table of Contents – 2

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SGP KP Publishing – Applicant consent to share information

This article provides guidance for a local area coordinator, early childhood partner and all NDIA staff (planner delegate, payments officer, internal review delegate, complaints officer, participant support officer, access delegate, technical advisors, National Contact Centre, liaison officers (HLO/JLO), complex support needs (CSN) planner, national reassessment delegate) to:

understand consent to share information
check if applicant has given this consent
record ‘share information’ consent.

This article is for recording consent to share information in the Access request case. To record consent at other times, go to article Record consent to share information or for a third party to act.

Recent updates – 3

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1 Recent updates

12 February 2024 Guidance updated to clarify that Share information about you with identified third party organisations to help with developing and implementing your plan can apply to both organisations and individuals.

Recent updates – 4

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2 Before you start

You have read and understood:

Our Guideline – Privacy and information, including section Do we need your consent to ask other people for your information?
Our Guideline – Applying to the NDIS, including section Who can help you apply?
article Understand consent requirements.

Before you start – 5

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SGP KP Publishing – Applicant consent to share information

This is when the applicant or their representative, agrees for us to share their information with another person or organisation during the applying process. For example, an applicant may give you consent to talk to their family about their disability and how the NDIS can support them.

It doesn’t include permission to collect their information. A person’s consent to collect information is a separate agreement. Refer to article Applicant consent to collect information

You can’t share information with others without consent. This may make it harder to decide if a person is eligible for the NDIS. Go to article Understand consent requirements.

A person can give consent verbally or can use the consent form on the NDIS website.

Understand consent to share information – 6

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SGP KP Publishing – Applicant consent to share information

4.1 Check applicant account

When the applicant gives their consent, we record this information. To check if you have consent to share an applicant’s information as part of the applying process:

From Person Account, select Details tab.
Scroll to Consents, check if this consent permission is selected:
- Consent Provide Info to Third Party

4.2 Check application documents

To check any completed electronic consent forms or the access request form:

From the Person Account, select Documents tab.
Scroll in File Name to find relevant document.
If relevant document is there, select check box to open, select Download.
Review the documents to check for consent.

Check applicant consent to share information – 7

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SGP KP Publishing – Applicant consent to share information

During the applying process, you must obtain and record consent to share an applicant’s information in PACE

From Person Account, select Cases tab.
Check for an existing Create Person Account or Update Person Account case with a New status, select to open.
If no existing case, select New to set up a case. Go to articles Create a person account or Update a person account.
Progress case to the What would you like to update? step.
Select Consents then select Next.
At question Share information about you with identified third party organisations to help with developing and implementing your plan match to applicant’s selection in the application or consent form with either:
- Yes: then select Add to record Third Party Organisation Contact Details then select Next
- No: then select Next.Note: This question applies to both third party individuals and third party organisations. Answer Yes and record the person’s contact details here if the third party is an individual
At question Do you consent to the NDIA collecting, using and disclosing your personal and sensitive information for the above purposes, including to verify your identity with the document issuer or official record holder via third party systems, and in accordance with our Privacy Policy?
- This is a separate agreement. Go to article Consent to use document verification. For other agreements, go to Next steps in this article.
Check the details and select Submit if correct, or select Previous to make any changes. Confirm information is correct
To upload consent evidence, go to article Add documents to a case.

Record applicant consent to share information – 8

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6 Next steps

For more guidance about consent, go to article Understand consent requirements.
To check other consent types, go to articles:
- Applicant consent to collect information
- Consent to use Centrelink information
- Consent to use document verification service

Next steps – 9

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