FOI 24/25-1473 DOCUMENT 32

Consent to use Centrelink information

SGP KP Publishing

Exported on 2025-04-02 05:34:24

Page 345 of 729

SGP KP Publishing – Consent to use Centrelink information

Table of Contents

1. Recent updates …………………………………………………………………………………………………….. 4
2. Before you start …………………………………………………………………………………………………….. 5
3. Understand consent to use Centrelink information ………………………………………………… 6
4. Check an applicant’s consent to use Centrelink information ………………………………….. 7
   • 4.1 Check applicant account ………………………………………………………………………………………. 7
   • 4.2 Check application form …………………………………………………………………………………………. 7
   • 4.3 Record an applicant’s consent to use Centrelink information …………………………………….. 7
   • 4.4 No consent to use Centrelink information. ………………………………………………………………. 8
5. Next steps …………………………………………………………………………………………………………….. 9

Table of Contents – 2

Page 346 of 729

SGP KP Publishing – Consent to use Centrelink information

This article provides guidance for all NDIA staff (planner delegate, payments officer, internal review delegate, complaints officer, participant support officer, access delegate, technical advisors, National Contact Centre, liaison officers (HLO/JLO), planner (non-partnered area), national reassessment delegate) to:

• understand consent to use Centrelink information
• check an applicant’s consent to use Centrelink information.

Recent updates – 3

Page 347 of 729

SGP KP Publishing – Consent to use Centrelink information

1 Recent updates

18 December 2023

Minor update to add guidance for requesting consent from both parents of a child applicant to access their Centrelink records’

Recent updates – 4

Page 348 of 729

SGP KP Publishing – Consent to use Centrelink information

2 Before you start

You have:

• read and understood Our Guideline – Applying to the NDIS, including section What information do we need in your application? about age and residence proof.
• read and understood Our Guideline – Your privacy and information, including sections Why do we ask for information? and Do we need your consent to ask other people for your information?
• read article Understand consent requirements
• utilised article Understand age and residence evidence.

Before you start – 5

Page 349 of 729

SGP KP Publishing – Consent to use Centrelink information

3 Understand consent to use Centrelink information

An NDIS applicant must give evidence of their age and residence. To do this, they can:

• consent to use their Centrelink information
• send us copies of relevant documents.

An adult applicant or an applicant’s authorised representative can give consent for us to use their Centrelink information. To give consent they can:

• say yes when we ask about it - this is verbal consent
• tick yes on page 6 of the NDIS application form - this is written consent.

For a child applicant, the parent or child representative applying on their behalf must also give consent to use their Centrelink information. This will be for both the child and parent or child representative records. This is needed because these are linked records in the Centrelink business system.

Note: You should seek consent from both parents to access their Centrelink records where possible. Access to the child’s information is not possible if consent hasn’t been given by the parent to whom the child’s record is linked.

For more information about consent when applying for the NDIS, go to the Access request form, section B.

Understand consent to use Centrelink information – 6

Page 350 of 729

SGP KP Publishing – Consent to use Centrelink information

4 Check an applicant’s consent to use Centrelink information

4.1 Check applicant account

First check in PACE if we have applicant Centrelink consent.

1. From Person Account, select Details tab
2. Scroll to Consents section
3. If Consent to use CRN is selected, we have applicant consent. Go to Next steps in this article.
4. If not selected, go to the Check application form section in this article.

4.2 Check application form

To check in the application form if we have applicant Centrelink consent.

1. From Person Account, select Documents tab
2. If application form is there, select check box to open, select Download.
3. Scroll to Section 1 - Privacy and Consent Declaration, part B, question 2, on page 6.

4.3 Record an applicant’s consent to use Centrelink information

In PACE, you need to obtain and record consent to use Centrelink information.

1. From Person Account, select Cases
2. Check for an existing Create Person Account or Update Person Account case with a new status, select to open.
3. If no existing case, select New to set up a case. Go to article Update a person account
4. Progress the case to What would you like to update? step.
5. Select Consents and select Next.
6. At Consent to use for the Centrelink question, match to applicant’s selection in the application form with either:
   • Yes, I consent, and my CRN is
   • Yes, I consent, and I do not know my CRN
7. Select Next
8. Confirm information is correct.

Check an applicant’s consent to use Centrelink information – 7

Page 351 of 729

SGP KP Publishing – Consent to use Centrelink information

9. To change, select Previous. If correct, select Submit.

Note: For a child applicant – follow this guidance for both PACE person accounts for the child and parent or child representative.

4.4 No consent to use Centrelink information.

If the applicant does not give consent to use their Centrelink information, they will need to provide document copies as evidence.

To check the applicant’s choice to provide evidence of document copies, you need to confirm they have selected the third option on their application form on page 6, in Section 1 – Privacy and Consent Declaration, part B, question 2. Go to previous article section Check application form.

Check an applicant’s consent to use Centrelink information – 8

Page 352 of 729

SGP KP Publishing – Consent to use Centrelink information

5 Next steps

1. If you have obtained Centrelink consent, go to article Verify age and residence with Centrelink information.
2. If you are unable to obtain Centrelink consent, and the applicant has chosen use document copies, go to article Understand how to verify identity documents.
3. Continue to follow article Understand age and residence evidence.

Next steps – 9

Page 353 of 729