FOI 24/25-1473 DOCUMENT 47

Set up Centrelink login

SGP KP Publishing

Exported on 2025-04-02 23:12:35

SGP KP Publishing – Set up Centrelink login

Table of Contents

1 Recent updates …………………………………………………………………………………………………….. 4 2 Before you start …………………………………………………………………………………………………….. 5 3 Set up to access the Centrelink mainframe ……………………………………………………….. 6 4 Next steps …………………………………………………………………………………………………………… 10

Table of Contents – 2

SGP KP Publishing – Set up Centrelink login

This article provides guidance for an access delegate to:

• request Centrelink mainframe access
• install Centrelink mainframe
• request and set up RSA SecurID
• open the Centrelink mainframe
• log into the Centrelink mainframe.

Recent updates – 3

SGP KP Publishing – Set up Centrelink login

1 Recent updates

December 2023

New knowledge article for setting up access to the Centrelink mainframe.

Recent updates – 4

SGP KP Publishing – Set up Centrelink login

2 Before you start

You have:

• been approved to access the Centrelink mainframe.

SGP KP Publishing – Set up Centrelink login

3 Set up to access the Centrelink mainframe

Request Centrelink mainframe access

1. To access the Centrelink Mainframe, you must first request the AVIVA application.

2. Go to the NDIS Intranet home page.

3. In the My links section select ISP Portal.

4. Under Request Management select Request Resource.

   Note: This will open the Request Resource screen

5. In Access for select Me.

6. In StartDate and EndDate leave as default dates.

7. In Reason enter DHS Mainframe access required for NARB work.

8. In Category select the object selector (magnifying glass).

9. Select the + drop down symbol next to NDIA Active Directory.

10. Select Desktop Application.

11. In Filter By select Name.

12. In Containing enter AVIVA.

13. Select Search.

    Note: EICON-AVIVA Application will appear in the search results.

14. Select EICON-AVIVA Application and select the > (move) symbol.

15. Select Submit.

Install Centrelink mainframe

Once your request for the AVIVA application has been approved, you must install the application on your computer.

1. From the Task Bar select Start Menu.

2. Select Microsoft Endpoint Manage then select Software Centre.

3. Select Applications.

4. Select Aviva for Desktops 15.

5. Select Install.

   Note: The installation process will begin. You may need to restart your computer once installation is complete.

Request, install and set up RSA SecurID

You must request and install an RSA SecurID Software Token to enable you to log into the Centrelink Mainframe.

Note: If the RSA SecurID Token doesn’t appear on screen, read article Fix Centrelink system errors for more information. This error generally happens when you switch your Surface device between different docking stations.

Request an RSA SecurID software token

1. In the Task Bar select Start Menu.
2. Select Microsoft Endpoint Manager then select Software Centre.
3. In the Software Centre select Applications.

SGP KP Publishing – Set up Centrelink login

4. In the Applications screen select RSA SecurID Software Token.

   Note: Your computer will automatically restart.

5. Open outlook and email redacted: [s47E(d) - certain operations of agencies](/library/documents/bc455e3f7247-foi-24-25-0515-documents/document-015__47e-d-certain-operations-of-agencies/)@humanservices.gov.au to request an RSA Token with the subject heading: Request RSA Token.

6. In the body of the email: Hi Team, I would like to request a new desktop RSA token.

Install an RSA SecurID Software Token

You will receive a return email from redacted: s47E(d) - certain operations of agencies containing a URL and an activation code. You will use these to install the RSA SecurID software token.

1. From the Task Bar select Start Menu.
2. Select Microsoft Endpoint Manager then select Software Centre.
3. Select Applications.
4. Select RSA SecurID Software Token with Automation.
5. Select Install. Once installation is complete, restart your computer (this may occur automatically).
6. From the Task Bar select Start Menu.
7. Select Microsoft Endpoint Manager and select Software Centre.
8. Select Applications.
9. Select RSA SecurID Token to import your token.
10. Select Import from Web.
11. In Enter URL enter the URL you were sent by RSA.MAINFRAME.AUTH.
12. In Enter Activation Code enter the activation code you were sent by redacted: s47E(d) - certain operations of agencies.
13. Select OK.
14. If you receive a Security Alert select Yes.
15. Select OK.

Set the RSA SecurID software token PIN

1. Go to RSA Self-Service Console.

2. In User ID enter your NDIA universal UserID and select OK.

3. In Password enter your NDIA universal Password and select Logon.

4. In the My Account screen select Security Questions Set Up.

5. Set up security questions as prompted.

6. Select Create PIN.

7. In Create New PIN enter a new PIN.

8. In Confirm New PIN enter the new PIN.

9. Select Save.

   Note: Your PIN must be 4 to 8 characters in length and can’t start with a zero.

Open the Centrelink mainframe

Access the Centrelink mainframe using session A – no SSO

1. From the Task Bar select the Start Menu.

SGP KP Publishing – Set up Centrelink login

2. Select Mainframe and then Session A – No SSO.

   Note: To pin the Centrelink Mainframe App to your task bar, right click on Session A – No SSO and select Pin to Start.

3. You will be directed to the Centrelink Mainframe Main Menu.

   Note: Session A – No SSO doesn’t require the user to answer NetIQ Secure Login questions.

Access the Centrelink mainframe using Centrelink session A

If Session A – No SSO does not appear in the Centrelink Mainframe Menu, you can access the Centrelink Mainframe using Centrelink Session A. If you use Centrelink Session A to access the Centrelink mainframe, you will be prompted to complete NetIQ Secure Login questions each time.

If you don’t have a NetIQ Secure Login set up a Secure Login.

1. In the Task Bar select the Search (magnifying glass) icon.
2. In the Search field enter NetIQ Secure Login.
3. In the Question and Answer fields: Enter a question and answer in the respective fields.

If you do have a NetIQ Secure Login.

1. From the Task Bar select the Start Menu.

2. Select Mainframe and then select Centrelink Session A.

3. In Secure Login select OK Enter your question and answer in the respective fields.

   Note: You will be directed to the Centrelink Mainframe Main Menu. If the Centrelink Mainframe does not open or you are prompted for a licence, you may need to restart your computer.

Log into Centrelink Mainframe

When you log into the Centrelink mainframe for the first time:

1. In Userid enter your NDIA universal UserID and press the Tab key on your keyboard.

   Note: You must use the RSA SecurID Token to generate a password.

2. In the Task Bar select the Start Menu.

3. Select RSA and then RSA SecurID Token.

4. In the RSA SecurID Token dialogue box enter your PIN and press enter.

   Note: In RSA SecurID Token, an 8 digit passcode will be generated. Right click and copy the Passcode.

5. In the Password field of the Centrelink Mainframe Menu, right click and paste the Passcode into the field.

   Note: An RSA SecurID Token passcode can only be used once. If you make a mistake, or the passcode doesn’t work, you must wait for the next passcode to appear before attempting to login again.

6. In the Environment Code field: Enter any one of the following codes A, R, M, H, K, B, S, R, J, or P and press the F2 button on your keyboard.

   Note: You can enter any of the codes above. The code you enter will not affect the search results.

Set up your Centrelink mainframe user profile

1. In Region Code enter TUG.

SGP KP Publishing – Set up Centrelink login

2. In Work Group enter VISITOR.

3. In Position enter VISITOR.

4. In Phone enter your work phone number.

5. Press hard enter (the enter key located on the right-hand side of the keyboard, next to the number pad).

   Note: You will then be directed to the Main Menu screen.

You’ll only be required to set up your Centrelink Mainframe User Profile once. For each following login you’ll go directly to the Main Menu screen.

First time users may be required to change their password. If this occurs, you’ll be asked to enter a new password twice to verify and then press enter to confirm. You’ll then be taken back to the main login screen required to login as per above with a new password.

SGP KP Publishing – Set up Centrelink login

4 Next steps

Once you have logged into the Centrelink mainframe, refer to article Verify age and residence with Centrelink information to check an applicant’s age and residence details.