FOI 24/25-1473 DOCUMENT 56

OFFICIAL

Knowledge Article

For Internal Use Only

The contents of this document are OFFICIAL.

Upload requested evidence for a new applicant

Guidance in this document is not approved for use unless you view it in PACE.

This article provides guidance for a local area coordinator, early childhood partner and access delegate to understand:

when to upload requested evidence to an access request case
how to upload requested evidence to an access request case
how to create an enquiry case if status is Requested further info.

Recent updates

10 March 2025 New step to create an enquiry case if you add evidence to an open access request case with the status of Requested further info.

Before you start

You have:

read Our Guideline – Applying to the NDIS (external) section How do you apply to the NDIS?
received evidence to add to an NDIS application.

When to upload requested evidence

During an NDIS application, we can ask for additional evidence from an applicant. This can happen at multiple stages across the access request.

You can upload additional evidence provided to the access request case while it’s open. Additional evidence can’t be added after the access decision is made.

You must link at least one identity document and one document with evidence of disability to the person’s access request case.

Upload requested evidence

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To upload identity evidence to an access request case:

Go to article Upload evidence of identity documents.

For information on types of identity evidence, go article Understand how to verify identity documents.

To upload additional supporting evidence to an access request case:

Go to article Add and link evidence to a case.

Create an enquiry case if status is Requested further info

If there is an open access request case with the Status of Requested further info, you’ll need to create an enquiry case to notify the Scheme Eligibility Branch after you add the evidence to the case. Otherwise, the evidence may not be processed, and the access request case may be withdrawn.

Create an enquiry case using article Create an enquiry case.
At Type, select Access.
At Category, select Progress.
At Sub Category, select Evidence Provided.
Complete the Risk Matrix.
In the Notes and Next Steps screen, at Enquiry Notes, enter:

Evidence added to the access request case to support NDIS application.
At Enquiry Outcome, select Re-assign this enquiry to another user.
At Case Re-assignment Reason, select Referral to other business area.
At Select User or Queue, select Queue.
At Case Owner, enter National Eligibility Enquiry Queue redacted: s22
Select Next.
Select Submit.

Next steps

To help with a person’s NDIS application in PACE, go to articles Create an access request case and Complete form in the access request case.

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Article labels

PACE user role names No change.

Topics

No change.

Case names

No change.

Ownership

No change.

Version control

Version	Amended by	Brief Description of Change	Status	Date
6.0	EMN960	EL2 approval	APPROVED	2023-12-12
7.0	IIW664	Class 1 approval Linked article title changed from “How to complete the access request case form’ to ‘Complete form in the access request case’. Guidance updated to improve accessibility and consistency with related articles.	APPROVED	2024-09-19
8.0	IIW664	`redacted` New step to add an enquiry case when evidence is added to an open access request case with the status of Requested further info	APPROVED	2025-02-27

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Version	Amended by	Brief Description of Change	Status	Date
8.1	JM0122	Update to queue from `redacted` to ‘National Eligibility Enquiry Queue’	DRAFT	2025-03-03

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