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FOI 24/25-1473 DOCUMENT 57

Verify age and residence with

Centrelink information

SGP KP Publishing

Exported on 2025-04-03 03:07:29

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SGP KP Publishing – Verify age and residence with Centrelink information

Table of Contents

1 Recent updates …………………………………………………………………………………………………….. 4 2 Before you start …………………………………………………………………………………………………….. 5 3 Use Centrelink information ……………………………………………………………………………………. 6 4 Search using name and date of birth (DOB) …………………………………………………………… 7 5 Search using a Centrelink Record Number (CRN) …………………………………………. 9 6 Verify the applicant’s age …………………………………………………………………………………….. 10 7 Verify the applicant’s home address ……………………………………………………………………. 11 8 Verify the applicant’s country of residence ……………………………………………………….. 13 9 Verify the applicant’s citizenship status ……………………………………………………….. 14 10 Navigation tips and shortcuts ……………………………………………………………………… 16 11 Approved screen codes ……………………………………………………………………………………. 17 12 Environment codes ………………………………………………………………………………………….. 19 13 Next steps ………………………………………………………………………………………………….. 20

Table of Contents – 2

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SGP KP Publishing – Verify age and residence with Centrelink information

This article provides guidance for an access assessor and access delegate to:

  • use Centrelink information as age and residence evidence
  • login to Centrelink
  • search using name and date of birth (DOB) or Centrelink Record Number (CRN)
  • verify the applicant’s age, home address, country of residence, and citizenship status
  • use navigation tips and shortcuts approved screen codes
  • understand environmental codes.

Recent updates – 3

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1 Recent updates

October 2023 Current guidance.

Recent updates – 4

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2 Before you start

You have:

  • read and understood Our Guideline – Applying to the NDIS, including section What information do we need in your application?
  • read and understood Understand consent requirements
  • used articles Provide age and residence evidence and Consent to use Centrelink information
  • confirmed consent to use Centrelink information.

Before you start – 5

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If you have consent from the applicant to use their Centrelink information. Then this is only permission to check and use their Centrelink information as age and residence evidence. You won’t check any other details.

For a person applying for a child younger than 18. This means you must check the record of the child, parent, or child representative.

First, you need to check if Centrelink has the applicant’s current name and address.

Then, confirm the applicant’s name and address details in the Centrelink data system matches the NDIS application. If the information

  • matches – use this for their age and residence evidence
  • does not match – they can update their Centrelink information. They can then tell you when it’s done. Or provide you with document copies of their age and residence evidence.
  1. Open Centrelink.
  2. In User ID, enter your universal Login ID.
  3. Press the Tab key to move to Password.

Note: You must use the RSA SecurID Token to generate a password.

Generate a password in RSA SecurID Token

  1. From your desktop, select Start menu in the bottom-left corner of the task bar.
  2. From the Start menu, select the down arrow next to the RSA folder.
  3. In RSA Menu, select RSA SecurID Token.
  4. In RSA SecurID Token, enter your Pin and press the Enter key.

Note: If you do not have a Pin, ask your Team Leader.

  1. An 8 digit passcode will generate. This is the password. Select Copy.
  1. From Centrelink, move cursor to the Password field, right click and select Paste or type the password.

Note: An RSA SecurID Token passcode can only be used if the countdown period has not expired. After this, a new password will generate.

  1. In Environment Code, enter either A, R, M, H, K, B, S, R, J, or P and press the F2 key.

Note: You can enter any of the codes above. The code you enter will not affect the search results. Refer to Environment codes for more information.

  1. The Main Menu (MM) screen will display.

Note: If you can’t get into Centrelink, close your browser, relaunch the application and try to login again.

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4 Search using name and date of birth (DOB)

If searching for a child’s record by name, you will automatically be directed to the linked parent’s account. This may not be the parent who has completed the NDIS application.

You must ensure the linked parent or legal guardian has provided consent to the NDIA to access their record for the purposes of verifying the child’s age and residence.

You may need to contact the linked parent to gain consent to access their Centrelink record. This is most important when child protection is involved as there may be a number of contacts listed. This is usually when a child is in the care of the minister, and/or there is a court order granting parental responsibility to someone other than the parent.

  1. In Nxt, enter IN.

    Note: Use the Nxt field to navigate to different screens within Centrelink. Entering the IN screen code will take you to the Name Search screen.

  2. Press the Tab key.

  3. In SYS, enter PEN.

  4. Press the hard enter key (the enter key located on the right-hand side of the keyboard, next to the number pad).

    Note: If you are working on a keyboard without a hard enter (like a Surface Pro keyboard). Then instead you can double-click with your left mouse button.

  5. The Name Search (IN) screen will display.

  6. In Search Type, enter PER to search for a record and press the Tab key.

  7. In Surname of Person, enter the person’s full surname and press the Tab key.

  8. In First Name or Initial, enter the person’s first name or initial and press the Tab key.

    Note: This is not a mandatory field, but entering the person’s first name or initial will narrow the search results. If you are unsure of the correct spelling, add ? after the name to list similar names.

  9. In DOB, enter the person’s date of birth and press the hard enter key.

    Note: This is not a mandatory field, but entering the person’s date of birth will narrow the search results.

  10. If your search does not bring up a match, widen your search:

    • In Search National Index: Enter Y.
    • In Ignore Search Limit: Enter Y.

  11. The Name List (IL) screen will display.

  12. In the Name List (IL) screen, search for the relevant person’s record.

    Note: Make sure you select the correct record by matching the person’s name and address (a postcode may indicate a correct record). If there are multiple similar records, or the address does not match. Then you will need to investigate further to make sure you have the correct record.

This may include checking middle and legal names. In the IL screen, legal name is shows when the abbreviation LGL is listed in the TYPE field.13.

  1. If the address does not match, you may need to call the person and confirm their address.

In the Name List (IL) screen, enter S next to the relevant person’s record and press the hand enter key.

  1. The Personal Details (PED) screen will display.

    Note: The information in the top section of the screen (indicated by the pink border), will always be present while navigating the person’s record.

  2. Does the person’s name in PACE match their Centrelink record?

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  1. If Yes, proceed to verify:

    • age, go to Verify the applicant’s age.
    • home address, go to Verify the applicant’s home address.
    • country of residence, go to Verify the applicant’s country of residence.
    • citizenship status, go to Verify the applicant’s citizenship status.

  2. If No, check if using a preferred name instead of their legal name:

    • In Nxt, enter CPD and press the hard enter key.
    • View Name Type.
    • If there is more than one page of details, use the F7 and F8 keys to scroll to locate the correct record.
    • If the names still do not match, call the person to verify their name. If the name provided does not match their Centrelink record, they will need to provide further evidence. Refer to Provide age and residence evidence.

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Checking Centrelink via name and DOB is the preferred method. Most children don’t have their own record and a search can’t be done with their CRN.

  1. In SYS, enter PEN.

  2. In CRN, enter the person’s Centrelink Record Number (CRN) and press the hard enter key.

    Note: Do not leave any spaces when entering a CRN.

  3. The Personal Details (PED) screen will display.

  4. Does the person’s name in PACE match their Centrelink?

  5. If Yes: Proceed to verify:

    • age, go to Verify the applicant’s age.
    • home address, go to Verify the applicant’s home address.
    • country of residence, go to Verify the applicant’s country of residence.
    • citizenship status, go to Verify the applicant’s citizenship status.

  6. If No: Check if using a preferred name instead of their legal name.

    • In Nxt, enter CPD and press the hard enter key.
    • View Name Type.
    • If there is more than one page of details. Then use the F7 and F8 keys to scroll to locate the correct record.
    • If the names still do not match, call the person to verify their name. If the name provided does not match their Centrelink record, they will need to provide further evidence. Refer to article Provide age and residence evidence.

Search using a Centrelink Record Number (CRN) – 9

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6 Verify the applicant’s age

Verify an adult’s age

  1. From the Personal Details (PED) screen, view the person’s date of birth in the top section of the screen.
  2. If the date of birth in the system does not match their Centrelink record. Then call the person to verify their date of birth. If the date of birth provided does not match their Centrelink record, they will need to provide further evidence. Refer to article Provide age and residence evidence.

Verify a child’s age

Refer to Approved screen codes for other options if the PED screen does not show any results.

  1. From the parent’s Personal Details (PED) screen, in Nxt, enter CHS and press the hard enter key.
  2. Enter S next to the relevant child’s record and press the hard enter key.
  3. The Child Task Selector (CHTS) screen will display.
  4. View the child’s date of birth.
  5. If the date of birth in the system does not match their Centrelink record. Then call the person to verify their date of birth. If the date of birth provided does not match their Centrelink record, they will need to provide further evidence. Refer to article Provide age and residence evidence.

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7 Verify the applicant’s home address

Verify an adult’s home address

  1. From the Personal Details (PED) screen, in Nxt, enter ADH and press the hard enter key.

    • Refer to Approved screen codes for other options if the ADH screen does not show any results.

  2. Locate the most recent home address (HOM) (usually located at the top of the address history list).

    • There may be other address types listed, including HOM (home address), POS (postal address) and FPO (fleet post office). You must view the most recent home address.
    • Do not use the address at the top of the screen under the person’s name to verify their address. This is the person’s preferred address.

  3. View the AMR number located to the right of the addresses listed.

    • If the AMR number contains a D, the address is deleted. Do not use this address to verify residence. Search for the current address further down the address history list.

  4. Enter S next to the most recent home address and then press the hard enter key.

  5. The Address Summary screen (ADS) will display.

    • If there is a Y or End Date in Address End Date. Then this means it is a deleted address and cannot be used as a current and valid address.

  6. If the address in the system does not match their Centrelink record, call the person to verify their address. If the address provided does not match their Centrelink record, they will need to provide further evidence. Refer to article Provide age and residence evidence.

Verify a child’s home address

  1. From the adult’s Personal Details (PED), in Nxt, enter ADH and press the hard enter key.

    • Refer to Approved screen codes for other options if the ADH screen does not show any results.

  2. Locate the most recent home address (HOM) (usually located at the top of the address history list).

    • There may be other address types listed, including HOM (home address), POS (postal address) and FPO (fleet post office). You must view the most recent home address.
    • Do not use the address at the top of the screen under the person’s name to verify their address. This is the person’s preferred address.

  3. View the AMR number located to the right of the addresses listed.

    • If the AMR number contains a D, the address line is deleted. Do not use this address to verify residence. Search for the current address further down the address history list.

  4. Enter S next to the most recent home address and press the hard enter key. The person’s current home address will also verify the linked child’s address.

  5. If there are issues in verifying a child’s address. Then you can use the CHC code (Child in Customer Care) to determine if a child is in a person’s care.

  6. In Nxt, enter CHS and press the hard enter key.

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  1. Enter S next to the relevant child’s record and press the hard enter key.

  2. In Nxt, enter CHC and press the hard enter key.

  3. The screen will show who has care of the child:

    • If the care status shows In Customer Care. It can infer that the child resides at the same address as the carer listed for the specified dates.
    • If there are two Event Dates with the same date and the Care Status is In Customer Care for two carers, this indicates a shared care arrangement. The child likely resides at two addresses.

    Note: Ensure you have consent from the carer before accessing their Centrelink record.

  4. If the address in the system does not match their Centrelink record, call the person to verify their address. If the address provided does not match their Centrelink record, they will need to provide further evidence. Refer to article Provide age and residence evidence.

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8 Verify the applicant’s country of residence

Verify an adult’s country of residence

  1. From the Personal Details (PED) screen, in Nxt, enter CRES and press the hard enter key.

  2. Check if the current country of residence is Australia.

    Note: RSRD can also be used to help confirm residence for adults, but CRES should be used first.

Verify a child’s country of residence

  1. From the parent’s Personal Details (PED) screen, in Nxt, enter CHS and press the hard enter key.
  2. Enter S next to the relevant child’s record and press the hard enter key.
  3. In Nxt, enter CHCRES and press the hard enter key.
  4. Check if the current country of residence is Australia.

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9 Verify the applicant’s citizenship status

Verify an adult’s citizenship status

  1. From the Personal Details (PED) screen, in Nxt, enter RSLEG and press the hard enter key.

  2. Check if the Country of Citizenship is Australia. If Australia, the person is an Australian citizen.

  3. If the person’s Country of Citizenship is not Australia, check the Visa Subclass (Visa (Sub) Class Code).

    • If the person’s country of citizenship is New Zealand, a 444 visa will often be listed. This is a temporary visa unless it is shown to be a protected visa (GRANDFATHERED – PROTECTED SCV HOLDER).

  4. Check if the New Zealand residence status is GRANDFATHERED-PROTECTED SCV HOLDER.

  5. If the person’s Legal Residence Details (RSLEG) screen is blank, they will need to provide proof of citizenship. Refer to article Provide age and residence evidence.

Note: If the applicant was born in Australia on or after 20 August 1986. This does not automatically granted Australian citizenship, and so their Country of Citizenship may appear blank.

To be an Australian citizen, at least one parent must have been an Australian citizen or permanent resident at the time of the applicant’s birth. If the parent was also born on or after 20 August 1986, at least one grandparent must have been an Australian citizen or permanent resident at the time of the parent’s birth.

Verify a child’s citizenship status

  1. From the parent’s Personal Details (PED) screen, in Nxt, enter CHS and press the hard enter key.
  2. Enter S next to the relevant child’s record and press the hard enter key.
  3. In Nxt, enter CHRSLEG and press the hard enter key.

Check if the Country of Citizenship is Australia. If it is Australia, the person is an Australian citizen.

Note: If the applicant was born in Australia on or after 20 August 1986. This does not automatically granted Australian citizenship, and so their Country of Citizenship may appear blank. To be an Australian citizen, at least one parent must have been an Australian citizen or permanent resident at the time of the applicant’s birth. If the parent was also born on or after 20 August 1986. Then at least one grandparent must have been an Australian citizen or permanent residence at the time of the parent’s birth.

  1. If the child’s Child Legal Residence Details (CHRSLEG) screen is blank. Then you may be able to determine residence through their linked parent:

    • If the child’s CHCRES screen confirms Australia from their date of birth; and
    • their birth parent’s RSLEG screen also confirms Australia; then
    • the child is an Australian citizen.

    OR

    • If the child was born in Australia but is not an Australian citizen. Then their birth parent’s RSLEG screen confirms the Visa Subclass; then
    • the child will have the same visa status as their parent.

    Note: This only applies to the child’s birth parent. As they automatically obtain the same citizenship or visa status as their parent when born in Australia. However,

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if the parent had a permanent visa at the time of the child’s birth, the child will automatically become an Australian citizen rather than a permanent resident.

OR

  • If the child was not born in Australia and is not an Australian citizen, you will need to request documentary evidence. Refer to article Provide age and residence evidence.

    Note: If a child is born outside of Australia to an Australian permanent resident, they need to apply for a child visa. The child will only become a permanent resident once their visa is processed and approved.

  1. If you are still unable to verify their citizenship, refer to article Provide age and residence evidence.

If unable to confirm citizenship status in the parent’s record, check the child’s record

This search will only work when a child has their own Centrelink record, rather than being linked to their parent’s record. This generally occurs only for older children (16 years and older).

  1. Go to Search using a Centrelink Record Number (CRN) to search a child’s record using their CRN.
  2. From child’s Personal Details (PED) screen, in Nxt, enter RSLEG and press the hard enter.
  3. Check if Country of Citizenship is Australia.

Note: If the applicant was born in Australia on or after 20 August 1986. This does not automatically grant

Australian citizenship. This means their Country of Citizenship may appear blank. To be an Australian citizen, at least one parent must have been an Australian citizen or permanent resident at the time of the applicant’s birth. If the parent was also born on or after 20 August 1986. Then at least one grandparent must have been an Australian citizen or permanent resident at the time of the parent’s birth.

  1. If the Legal Residence Details (RSLEG) screen is blank, and you are unable to verify their citizenship, refer to article Provide age and residence evidence.

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10 Navigation tips and shortcuts

  • When using Centrelink, if a red figure appears along the bottom of the screen, press the Ctrl key to refresh the screen.
  • If this does not work, you will need to exit the session and sign back in.
  • Exit the session by pressing the cross symbol in the top right of the screen or by pressing the Escape (ESC) key and reopen a new session.
  • Hard enter is the enter key located on the right-hand side of the keyboard, next to the number pad.

Note: Hard enter is not available on the surface pro keyboard. If you are using the surface pro keyboard, double tap the touchpad twice in the bottom left-hand corner. If you have a mouse linked to your surface pro, double click the mouse.

  • To navigate the cursor to fillable fields, press the Tab key on your keyboard (press Shift+Tab keys to move back to the previous fillable field).
  • To select, enter S next to the relevant field and press the hard enter key.
  • To return to the Nxt field, press the Home key on your keyboard.
  • To return to the Main Menu, type MM in the Nxt field and press the hard enter key.
  • To access help/an explanation of the information in a particular field, enter ? (question mark) in the related field and press the hard enter key.
  • To exit field help, press F15 or Shift+F3.
  • To scroll forward through multi-page screens, press F8.
  • To scroll backward through multi-page screens, press F7.
  • To access Screen help/an explanation of information on a particular screen, press F1.
  • To correct an error, use the Backspace key and type over the error or use the Delete key.
  • To clear out of a person’s record and remain in the current screen. Enter CLR and press the hard enter key.
  • To clear out of a person’s record and return to the Name Search (IN) screen. In the Nxt field, enter CLN and press the hard enter key.
  • To search a new person’s record in the current screen, in the CRN field, enter the new CRN and press the hard enter key.
  • If only using surface pro as keyboard is unavailable. Then and you need to press F2 on the logon screen, use Fn and F2 together.

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11 Approved screen codes

  • AD – Address Address details.

  • ADH – Address Address history for all address types. This screen shows the date of each address change. There is no equivalent screen on child customer records. There may be other address types listed, including HOM (home address), POS (postal address) and FPO (fleet post office). You must view the most recent home address. If there is a D in the middle of a code after an address listed on ADH page, the address is deleted Do not use this address to verify residence. Search for the current address further down the address history list.

  • ADS – Address Address summary – A home address is mandatory. This displays in the customer’s record header under the customer’s name unless there is also a postal address recorded, in which case it will display instead. If there is more than one address type recorded, each will be listed on the Address Details Summary (ADS) screen.

  • CCHc – Age and POI Shows if child’s date of birth has been verified. This screen is useful for searching child’s legal name.

  • CHC – Address (child) Lists when a child was in carer’s care. Can be used to determine child’s address. If a child was in the carer’s care over certain date periods. It can be inferred the child lived at the same address.

    Note: If there are two ‘Event Dates’ with the same date. And the ‘Care Status’ is ‘In Customer Care’ for both, but the carer is different on each. Then this indicates a shared care arrangement. The child may reside at two addresses.

  • CHCRES – Residence Use to check the child’s country of residence.

  • CHRSLEG – Citizenship and Residence Use to check the child’s citizenship and visa details.

  • CHS – Age and POI Use to access child’s record through a parent’s record.

  • CPD – Name Use to determine preferred name if different from legal name.

  • CPDS – Name Use this to verify all known names. For example, legal and preferred.

  • CRES – Residence Use to check an adult’s country of residence.

  • DEA – Confirmation of Death Use when we receive an incorrect notification that an applicant or participant has passed away. This will avoid participants temporarily losing access to supports in the event a death is reported in error.

  • RSLEG – Citizenship and Residence Use to check citizenship status. Useful for checking New Zealand residence status (The category of GRANDFATHERED – PROTECTED SCV HOLDER is the only category acceptable for NDIA purposes).

  • RSRD – Citizenship and Residence Draws together data from other residence screens to summarise the results. This will show if the person is an Australian resident and whether they are physically in Australia, at any chosen date. Child customer records (under 16 years of age) are attached to their carer’s (adult) customer record and do not have their own RSRD screen.

Approved screen codes – 17

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For Centrelink purposes, an Australian resident is defined as a person who resides in Australia (that is, who lives in Australia) and is either:

  • an Australian citizen
  • the holder of a permanent residence visa
  • the holder of a protected special category visa (The category of GRANDFATHERED – PROTECTED SCV HOLDER is the only category acceptable for NDIA purposes).

Approved screen codes – 18

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12 Environment codes

  • A – South Australia
  • B – Northern Territory
  • G – Queensland
  • H – Tasmania
  • J – Greater Melbourne
  • K – Australian Capital Territory
  • M – North & West Victoria
  • P – Western Australia
  • R – New South Wales – Western Sydney (Newcastle/Hunter)
  • S – New South Wales – Sydney (Lake Macquarie).

Environment codes – 19

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13 Next steps

Go to article How to complete the access request form.

Next steps – 20

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