FOI 24/25-1473 DOCUMENT 70

Record support coordination

information SGP KP Publishing

Exported on 2025-04-03 05:08:19

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SGP KP Publishing – Record support coordination information

Table of Contents

1 Recent updates …………………………………………………………………………………………………….. 4 2 Before you start …………………………………………………………………………………………………….. 5 3 Understanding support coordination …………………………………………………………………….. 6 4 Next steps …………………………………………………………………………………………………………….. 7

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SGP KP Publishing – Record support coordination information

This article provides guidance for a local area coordinator, early childhood partner and all NDIA staff (planner, payment officer, internal review officer, complaints officer, participant service officer, access officer, quality officer, technical advisor, SDA officer, NCC officer, provider support) to: ● understand support coordination needs ● record support coordination needs information.

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1 Recent updates

October 2023 Current guidance.

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2 Before you start

You have: ● read article Complete personal and environmental circumstances ● read article Create Personal and Environmental Circumstances case ● read article Record carers information ● read Guide - Conversation style guide.

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3 Understanding support coordination

What is support coordination

Support coordination is a capacity building support which helps the participant to: ● understand and use their NDIS plan to pursue their goals ● connect them with NDIS providers, community, mainstream and other government services ● build their confidence and skills to use and coordinate supports.

If we think it is reasonable and necessary, we can include a fixed amount for a support coordinator. They can help a participant use their plan and make the best use of the plan supports.

When you record answers to the support coordination questions, consider how we classify these supports as a guide: ● Yes - more than 9 hours per month is Support Coordination – Level 1a ● Yes - 6-9 hours per month is Support Coordination – Level 1b ● Yes - 4-6 hours per month is Support Coordination – Level 1c ● Yes - 2-4 hours per month is Support Coordination – Level 2 ● Yes - 1-2 hours per month is Support Coordination – Level 3 ● Yes - up to 1 hour per month is Support Coordination – Level 4 ● Yes - connection and monitoring is Support Coordination – Level 5 ● Yes - connection only is Support Coordination – Level 6 ● No - is Support Coordination – Level 7 ● Unsure/Blank - is Support Coordination – Level 7 ● Yes – 100 hours per year is Recovery Coach – Level 1 ● Yes – 50 hours per year is Recovery Coach – Level 2 ● Yes – 30 hours per year is Recovery Coach – Level 3.

The Typical Support Package (TSP) will guide the person developing the plan to determine funded supports. This advice is for use as guidance and is not intended to be used as a rule.

Record support coordination information

Ask the person the support coordination questions in the Personal and Environmental Circumstances case and record their answer.

Note: Don’t read the response options to the person out loud. Listen carefully to their answers. You may need to select the most appropriate option for each question.

Use your interpersonal skills in a guided conversation to seek answers to each question.

Explain to the person we need the right information before we make an eligibility decision.

You must record a response for each mandatory field marked with an asterisk. Then select Next to continue.

Note: The PEC case Steps and questions are dynamic and may change. This will depend on the person’s situation and age, as well as the response options selected for some questions.

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SGP KP Publishing – Record support coordination information

4 Next steps

No further steps required.

Next steps – 7

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