Scope of request:

Section 17 Document FOI 25/26-3720

DOCUMENT 5

Scope of request:

Any specific guidance used when a delegate:

approves fewer supports or hours than professionally recommended;

relies on a lower-cost alternative; or

decides evidence is insufficient or a support is not effective, beneficial or value for money.

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responsible to check No - colour orange

If yes, put content summary in Column D

Applying and access module]

eLearn - Engaging with the participant lesson

Facilitated session = Sally scenario PACE steps

Creating a plan: building in PACE {Sam

Creating a plan: considerations Greg

elearn

’7 principles to create plans

Findings of fact > weighing evidence

Declined justifcations > declined supports examples

Creating a plan: decision making Sarah

Data matters

Diverse abilities: snapshots and stories

Employment - economic participation for NDIS ppts

Engaging and connecting

Engaging with respect

Enquiries and front of house

Goal setting

Home and living options

Intro to CRM

Intro to Essentials

Intro to LEAP

Intro to MS Outlook

Intro to MS Teams

Intro to PACE

Life unseen: disability’s impact

Managing participant paperwork (formerly Intro to Iron Mountain)

Managing vicarious trauma

Mindsets

National relay service

NDIA language

Plan changes

Plan check-ins

Plan implementation

Responding to critical incidents (formerly CI Connect - Participant critical incidents)

Risk factors

Roles associated with the NDIS

Supported decision making

Sustainability in practice

The participant journey: from the other side

The roles of PSOs and planners

Understanding the PSC and PSG

What you bring to the role

Working with a trauma informed approach

Your role as a learner at work

CI connect - conducting a quality participant checkin

CI connect - participant critical incidents

CI connect - severity tools

CI connect - team leader seems toolkit

CI connect - sustainability part 2

CI connect - sustainability team member

CI connect - sustainability team leader

*module has been retired March 2026 but still requires checking

Response - summarise the instances of the references to

Page 107 of 109

eLearn: Advice on decreasing funding to $0 then declining the support in PACE when participant advises that they haven’t used continence products for 2 years but wants the funding included in case of future needs. However the OT recommended them in their report. This support would be declined as well as mentioned in plan along with justification, as they are no longer used by the participant.

Session: Change the funding of consumables from $6,000 to $0 per year and record a declined support.

Justification:

• Section 34.1(aa)

• Rule 5.1(b)

• Rule 5.1(d)

Your occupational therapist requested funding for continence products in your plan, however you have confirmed that you do not use continence products and do not require this support in your plan.

Plan supports section = “We also think about how supports work together to support a participant’s needs and goals. For example, a home modification may reduce a participant’s need for other supports. We’ll need to take any planned home modification into account when we think about what other supports they need. For example, they might need less supports for care at home.”

Where a lower cost support will achieve the same result, the NDIS will generally fund the lower-cost option.

Conflicting evidence is assessed by considering the basis of each option, expert qualifications and the timing of the evidence

Includes examples where insufficient information was provided to support the requested support

Includes examples where evidence does not demonstrate the requested support is likely to be effective and beneficial

YO a Page 109 of 109