1
OLSC Notification Y/N Y Y YDOCUMENT
Final Determination Y Y Y
Wilcox Wilcox Wilcox
& & & Investigating Firm Hall Hall Hall
to
the the the received received received
of of of legal tribunal was additional the was additional the processes; lacks the was additional the processes;
of of for of Branch for handling handling handling ADR promptly; promptly; ADR who assist for promptly; the complaint 69342 the in to complaint 70552 the in complaint 70813 in handling in handling in handling Ministerial LEX 2025 the the the the the applicant LEX 2025 the LEX delay delay delay application in and matter. application in an matter. application in matter. May June Summary channel related this the participating of endeavours channel related this participating channel related this 27 the 13 the applicable): to in applicable): to in applicable): type: with NIL what type: with NIL what type: with best what Complaints (if (if (if refer our refer refer Matter to in unnecessary unnecessary unnecessary / ID ID ID inconsistently inconsistently advantage inconsistently Parliamentary decision. Exec xxxxxxxx@xxxx.xxx.xx acknowledgement: acknowledgement: acknowledgement: complaint: found: specify also complaint: specify also complaint: meaningfully found: specify also meaningfully using its of complaint dealing of complaint dealing of complaint dealing of of of Snapshot Date Date Complaint MLO not(a) causing(b) application; acting(d) application/appeal; Breach Please through: Please correspondence Date Date Complaint MLO not(a) causing(b) application; acting(d) application/appeal; not(e) taking(g) resources; not(i) make Please through: Please correspondence Date Date Complaint MLO not(a) causing(b) application; acting(d) application/appeal; not(e) Breach Please through: Please correspondence
Date Closed 18-Sep-25 21-Nov-25
Date Received 13-Jun-25 12-Jun-25 27-May-25
Status Closed Active Closed
FOI/PIA Outcome
20 20 20
- - -
11 hours 11 hours 11 hours 16 25/26-0074 Estimated Hours
& of Firm 1
Oakley External Maddocks Sparke Helmore Mills Page 25/26-0073
FOI Referrals
perso- perso- perso- Team/Cle aring team member Sams47F Sams47F Sams47F
- No No No - MLO - MLO -
-
- type
Matter Resolutions MLO complaints breach Integrity Agencies complaints breach Integrity Agencies complaints breach
Client (Group/ Branch) MLO: Complain ts MLO: Complain ts MLO: Complain ts
Departme nt Other Other Other
person- per- per- lead Team/Matt er s47F Jessica s47F Jessica s47F
Team Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv Number
personal- personal- personal- Participant NDISs47F s47F s47F
/
-privacy -privacy Counsel Contact Counselprivacy Counsel personal- personal- personal- Instructor Main Chiefs47F Chief Divisions47F Chief Divisions47F
and 2) )
priv privacy privacy
privacy personal pri
personal personal s47F-( personal personal s47F-
s47F- s47F- s47F-
- - - privacy NDIA NDIA
Complaintpersonal-s47F Complaint and Complaint and
UNHIDE MLO NDIA MLO MLO
ID
LEX 68780 67608 67442
Y Y Awaiting Final Determinati on
progress
Y Y In
Wilcox Wilcox Wilcox
& & &
Hall Hall Hall
to to
the the the received received received
of of tribunal of legal tribunal Agency the was additional the was additional the the was additional the lacks the of for of for of for handling handling fact assist handling who assist promptly; promptly. promptly; the a complaint 69461 the to complaint 67523 the to complaint 68654 in handling on in handling in handling @ndis.gov.au LEX LEX LEX applicant 2025 2025 the the the 2025 ag proof delay the delay the delay the of in in in an application application application matter. matter. matter. to May May May endeavours of endeavours channel channel channel related related related the the the this this this 10 27 16 operations
to to to in in best best applicable): applicable): applicable): type: type: type: what what what with with with NIL NIL
(if (if (if certain- applicant true; our our refer refer refer @ndis.gov.au unnecessary unnecessary unnecessary ID ID ID inconsistently inconsistently advantage inconsistently an be decision. decision. s47E(d) acknowledgement: acknowledgement: acknowledgement: complaint: in also complaint: found: specify also complaint: specify s47E( also to found: specify using using its its complaint dealing complaint dealing complaint dealing of of of of of of not causing acting putting not causing acting not not causing acting taking not Date Date Complaint MLO (a) (b) application; (d) application/appeal; (f) knows Breach Please through: Please correspondence Date Date Complaint MLO (a) (b) application. (d) application/appeal; (i) make Breach Please through: Please correspondence Date Date Complaint MLO (a) (b) application; (d) application/appeal; (g) resources; (i) make Please through: Please correspondence
30-Oct-25 28-Oct-25
27-May-25 16-May-25 10-May-25
Closed Closed Active
20 20 40
- - -25/26-0074 11 hours 11 hours 21 hours 16
& of
Oakley 2 Maddocks Mills Page25/26-0073
FOI
perso- perso
Sams47F Sams47F
MLO No- MLO No- MLO -
- - - Select
Integrity Agencies complaints breach Integrity Agencies complaints breach Integrity Agencies complaints *Please One*
MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other
priv
person- personal per-
s47F Lisas47F- Emilys47F
Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv
personal- personal- personal-
s47F s47F s47F
- - -privacy Counselprivacy Counselprivacy Counsel personal- personal- personal- Chiefs47F Chiefs47F Chief Divisions47F
and
privacy privacy privacy privacy privacy personal- personal- personal s47F personal personal s47F
s47F- s47F- s47F- ) - NDIA - -priv NDIA
and
Complaint Complaint and Complaintpersonals47F-(
MLO MLO MLO NDIA
67431 67382 67273
Y Awaiting Final Determinati on Y Y
progress
Y In Y Y
Wilcox Wilcox Wilcox Wilcox
& & & &
Hall Hall Hall Hall
the the the the received received received received
of of legal of of was was additional was additional the lacks processes; was additional the processes;
for of for of for handling ADR promptly; handling who handling ADR promptly; handling the in complaint 68387 the complaint 70058 the in complaint the complaint 67518 in in handling in handling in 2025 the LEX the applicant the LEX 2025 the the 2025 the LEX delay o@ndis.gov.au application delay matter. matter. 2025 delay in an matter. delay in @ndis.gov.au application April May April May channel of channel channel channel participating participating related related @ndis.gov.au related the the this this this 7 17 14 29 operations operatio
to to to in in in applicable): applicable): applicable): applicable): type: type: type: type: what what what with NIL with NIL NIL
(if (if (if (if certain- whatopecertain- certain- unnecessary refer unnecessary refer unnecessary unnecessary refer ID ID inconsistently advantage ID inconsistently ID xxxxxxxxx@xxxx.xxx.xx s47E(d) s47E(d) also complaint: acknowledgement: specify also complaint: acknowledgement: dealing meaningfully found: specify s47E(d) complaint: acknowledgement: dealing found: specify also complaint: acknowledgement: meaningfully found: specify of of complaint of of complaint of of complaint of of complaint not causing not causing acting taking causing acting not not causing Date Date Complaint MLO (a) (b) application; (e) Breach Please through: Please correspondence Date Date Complaint MLO (b) application; (d) application/appeal; (g) resources; Please through: Please correspondence Date Date Complaint MLO (b) application; (d) application/appeal; (e) Breach Please through: Date Date Complaint MLO (a) (b) application; Breach Please through: Please correspondence
16-Sep-25 8-Aug-25 23-Jul-25
14-May-25 7-May-25 29-Apr-25 29-Apr-25
Closed Active Closed Closed
20 40 05 20
- - - -25/26-0074 21 hours 11 hours 16 11 hours 01 hours
& of 3
& &
Maddocks Moray Agnew Moray Agnew Page25/26-0073
FOI
perso- perso- perso-
Sams47F Sams47F Sams47F
- No - No - No - MLO - - -
-
Select Resolutions MLO complaints breach Integrity Agencies complaints Please One Resolutions MLO complaints breach Resolutions MLO complaints breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
person- per- persona- person-
s47F Emilys47F s47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv priv
personal- personal- personal- personal-
s47F s47F s47F s47F
-
- Counselprivacy Counsel -privacy Counselprivacy personal- personal- personal- Chiefs47F Chief Divisions47F Chiefs47F
priv) )
) priva personal priv
personal privacy privac pr personal s47F-( priv
s47F
( persona personal personal personal personal s47F- NDIA
s47F- s47F- NDIA s47F-
- - -s47F- s47F-- NDIA and
and NDIA and 38782 and Complaint ID: Complaint Complaint Complaint
MLO LEX MLO MLO MLO
67261 67259 66263 66262
Y Y Y Y
Y Y Y Y
Wilcox Wilcox Wilcox Wilcox
& & & &
Hall Hall Hall Hall
the received received legal received received of Agency Agency was was was was the the the the the lacks
of of of handling fact fact who promptly; a a the complaint arguments; complaint arguments; complaint arguments; complaint in handling handling on on handling the 2025 the the the 2025 the the legal 2025 applicant legal 2025 the legal delay proof proof application in in to to an April in Feb Feb of channel March channel channel channel Office 15 the 13 11 technical technical 14 technical NIL applicable): applicable): applicable): applicable): type: type: type: what what what type: with what xxxxxxx.xxxxxxxxxx@xxxx.xxx.xx (if (if (if (if applicant applicant true; true; unnecessary overly overly NIL overly ID ID ID ID an an inconsistently inconsistently inconsistently found: be be advantage xxxxxxxx@xxxx.xxx.xx CEO complaint: acknowledgement: dealing specify complaint: acknowledgement: to specify complaint: acknowledgement: to found: specify complaint: acknowledgement: specify Minister's of of complaint of of complaint of of complaint of of complaint not causing acting acting putting making putting taking making acting making Date Date Complaint MLO (a) (b) application; (d) application/appeal; Please through: Date Date Complaint MLO (d) application/appeal; (f) knows (h) BREACH Please through: Date Date Complaint MLO (f) knows (g) resources; (h) Breach Please through: Date Date Complaint MLO (d) application/appeal; (h) Please through:
12-Aug-25 11-Jul-25 23-Jul-25 20-Aug-25
15-Apr-25 11-Mar-25 13-Feb-25 14-Feb-25
Closed Closed Closed Closed
05 05 05 05
- - - -25/26-0074 01 hours 16 01 hours 01 hours 01 hours
& of
Oakley Oakley Oakley 4 Mills Mills Mills Maddocks Page25/26-0073
FOI
- No - No - No - No
Resolutions MLO -complaints Breach Resolutions MLO -complaints breach Resolutions MLO -complaints breach Resolutions MLO -complaints Breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
persona- persona- persona- persona-
s47F s47F s47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv priv
personal- personal- personal- personal-
s47F s47F s47F s47F
36357 and privacy privacy ID privacy privacy priva
LEX personal personal personal personal personal
s47F- priva s47F- s47F- priva s47F- s47F-(
- - - - personal privac personal
NDIA s47F-( s47F-( personal
and Complaint Complaints47F- Complaint Complaint NDIA NDIA
MLO and MLO NDIA MLO and MLO
65160 63115 62093 61642
Y Y Awaiting Final Determinati on Y
progress
Y Y In Y
Wilcox Wilcox Wilcox Wilcox
& & & &
Hall Hall Hall Hall
the the the the received received received received
of of legal of legal of legal Agency was wasprivacy was was the lacks lacks lacks the the
of of ; handling handling who handling who handling who fact promptly. a 2024 the complaint the arguments; complaintpersonal the arguments; complaint promptly; the complaint in in handling on - in handling in the the the the legal legal applicant applicant applicant 2025 the @dss.gov.au 2024 ag proof delay the delay delay of s47F 2025 delay in in an an application application an @ndis.gov.au to JAN December Aug of channel Dec channel channel channel
6 13 the of 10 the of operatio operations 15 technical technical applicable): applicable): applicable): applicable): type: type: what what what type: with type: with NIL NIL
(if (if (if (if certain- certain- applicant true; @dss,gov.au unnecessary unnecessary unnecessary unnecessary overly overly ID ID ID ID an inconsistently advantage inconsistently advantage advantage what be xxxx@xx.xxx.xx xxxxxxxx@xxxx.xxx.xx s47E(d) opera complaint: acknowledgement: complaint: acknowledgement: complaint: acknowledgement: s47E(d) complaint: acknowledgement: found: found: specify specify specify specify dealing dealing to of of complaint certain- of of complaint of of complaint of of complaint not causing taking causing acting putting making causing acting taking making not causing taking Date Date Complaint MLO (a) (b) application; (g) resources. Breach Please through:s47E(d) Date Date Complaint MLO (b) application; (d) application/appeal; (f) knows (h) Please through: Date Date Complaint MLO (b) application; (d) application/appeal; (g) resources; (h) Please through: Date Date Complaint MLO (a) (b) application; ; (g) resources; Please through: Breach
18-Dec-25 28-Mar-25 14-Mar-25
13-Dec-24 15-Jan-25 6-Dec-24 10-Aug-24
Closed Closed Active Closed
05 05 20 05
- - - -25/26-0074 01 hours 01 hours 11 hours 01 hours 16
& of
Oakley 5 Mills Agency Internal Maddocks Page25/26-0073
FOI
Emilyper -s47F
MLO No- - No- MLO - - No-
- - Select
Integrity Agencies complaints breach Resolutions MLO complaints breach Integrity Agencies complaints *Please One* Resolutions MLO complaints breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
pe s47F
persona- perso persona- Simon s47F Jesses47F- s47F
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv s
personal- personal- personal-
s47F s47F s47F
- -privacy Counsel Counsel personal- Chief Division Chief Divisions47F
and
privacy privacy ID: privacy NDIA privacy
LEX personal ) personal personal personal and
priv priva) s47F- ) s47F- s47F- s47F-
- -priv - -personal personal
personal ) s47F-( s47F- priva Complaints47F-( Complaint Complaint Complaint NDIA NDIA personal
MLO NDIA MLO s47F- MLO and MLO and 33037
60262 60252 60231 59331
Y Y Y Y
Y Y Y Y
Wilson
& Wilcox Wilcox
& &
Hall Hall Lander Rogers McInnes
to
the the the received received received received
of of of legal tribunal
was was was the was additional the the processes. processes; lacks processes;
of of for handling handling handling ADR who assist ADR promptly. ADR promptly; promptly 2024 the arguments; complaint 2024 the in complaint 2024 in complaint the in to complaint 69687 in in handling in handling @ndis.gov.au LEX legal the the the the the 2025 the applicant ag delay delay delay of application in application application in an matter. June September September November participating channel channel channel channel participating of endeavours participating related the the the this 12 20 25 25 operations technical Manager to in best applicable): applicable): applicable): applicable): type: type: type: type: with what what what with with what NIL NIL NIL NIL
(if (if (if (if certain- our refer
ID unnecessary overly ID unnecessary ID inconsistently ID unnecessary inconsistently advantage decision. xxxxxxxxx@xxxx.xxx.xx General xxxxxxxxx@xxxx.xxx.xx acknowledgement: acknowledgement: acknowledgement: acknowledgement: complaint: complaint: s47E(d) complaint: complaint: specify found: also found: specify meaningfully found: specify meaningfully found: specify meaningfully using its of complaint dealing of complaint of complaint dealing of complaint dealing of of of of causing making not causing not Not acting Not not causing acting not taking not Date Date Complaint MLO (b) application; (h) Breach Please through: Date Date Complaint MLO (a) (b) application; (e) Breach Please through: Date Date Complaint MLO (a) (d) application/appeal; (e) Breach Please through: Date Date Complaint MLO (a) (b) application; (d) application/appeal; (e) (g) resources; (i) make Please through: Breach Please correspondence
18-Feb-25 6-Feb-25 14-Apr-25 19-Nov-25
25-Nov-24 20-Sep-24 25-Sep-24 12-Jun-25
Closed Closed Closed Closed
05 05 05 40
- - - -25/26-0074 21 hours 16 01 hours 01 hours 01 hours
& of
Oakley 6 Agency Internal Maddocks Mills Sparke Helmore Page25/26-0073
FOI
perso
Sams47F
- No - No - No No - - - MLO -
Resolutions MLO complaints breach Resolutions MLO complaints breach Resolutions MLO complaints breach Integrity Agencies complaints breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
per persona- persona- persona-
s47F s47F s47F Kathryn s47F-
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv priv
personal- personal- personal- personal-
s47F s47F s47F s47F
-privacy Counsel personal- Chief Divisions47F
and )
privacy 37784 privacy ID: privacy privpersonal p privapersonal
personal ID: personal LEX personal s47F-( personal s47F-( p1) LEX s47F- ) s47F- s47F- s47F- - NDIA - NDIA -priv -personal
Complaintpersonals47F-( Complaints47F-( and 29554 and Complaint ID: Complaint NDIA
MLO NDIA MLO and 30766 MLO LEX MLO
58352 55111 55339 68778
Awaiting Final Determinati on Y Y
progress
In Y Y
Wilson Wilson Wilson
McInnes McInnes McInnes
to to
the the received
of of tribunal received legal Tribunal received the was additional the the was additional the lacks was additional processes.
of for for of for handling handling ADR assist who assist promptly; promptly; the complaint 69226 the in to complaint 69036 arguments. to complaint 68657 in handling in handling
the LEX 2025 the the LEX 2025 the LEX 2025 the applicant legal delay delay application in matter. application matter. in an matter. June May June of endeavours channel channel channel participating endeavours related related related the the this this this 12 16 11 technical to to to in in in best best applicable): applicable): applicable): type: type: type: what what what with with NIL NIL (if (if (if refer our refer unnecessary unnecessary our refer overly ID ID inconsistently ID inconsistently advantage xxxxxxxx@xxxx.xxx.xx decision. xxxxxxxx@xxxx.xxx.xx decision. Ministerial acknowledgement: acknowledgement: acknowledgement: complaint: also complaint: found: specify also complaint: specify found also meaningfully using its using its of complaint dealing specify of complaint dealing of complaint of of of not causing acting not causing not not acting taking making not Date Date Complaint MLO (a) (b) application; (d) application/appeal; Please through: Please correspondence Date Date Complaint MLO (a) (b) application; (e) (i) make Breach Please through: Please correspondence Date Date Complaint MLO (d) application/appeal; (g) resources. (h) (i) make Please through: Breach Please correspondence
19-Sep-25 18-Nov-25
17-Jun-25 11-Jun-25 16-May-25
Active Closed Closed
20 20 40
- - -25/26-0074 11 hours 21 hours 16 11 hours
& of 7
& Oakley
Mills Moray Agnew Sparke Helmore Page25/26-0073
FOI
perso- perso- perso-
Sams47F Sams47F Sams47F
MLO - - No- MLO No-
- - Select
Integrity Agencies complaints *Please One* Resolutions MLO complaints breach Integrity Agencies complaints breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other
per- per- person- Emilys47F Jessicas47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv
personal- personal- personal-
s47F s47F s47F
-privacy Counsel -privacy Counselprivacy Counsel personal- personal- personal- Chief Divisions47F Chiefs47F Chief Divisions47F
) privacy privacy privacy
personal pers personal personal NDIA priva
s47F- s47F- s47F-
- -s47F- - and personal
NDIA s47F-( privac and Complaint Complaint Complaint NDIA personal
MLO s47F- MLO MLO and
68713 68671 67443
Y Y Y
Y Y Y
Wilson Wilson Wilson
McInnes McInnes McInnes
to to
the the the the received received received of legal of legal tribunal of tribunal of Agency additional additional the was the the lacks was processes. the lacks the was
of of Branch for handling handling handling handling who fact who assist assist ADR promptly. promptly; promptly; promptly; a to the the the in complaint the complaint to complaint for68519 67610 in handling in in handling on in Ministerial LEX LEX applicant 2025 the the the applicant the the delay delay 2025 delay proof 2025 delay application in application application in to an matter. application an and matter. May May May participating endeavours the channel endeavours channel related this 6 the of 1 the of 26 the
to in best best applicable): type: with applicable): type: with channel related this NIL what to in applicable): type: with NIL what Yes with what
(if (if (if applicant true; our refer unnecessary unnecessary refer unnecessary our unnecessary ID advantage ID inconsistently ID inconsistently an be advantage decision. xxxxxxxxx@xxxx.xxx.xx Parliamentary decision. CEO acknowledgement: acknowledgement: acknowledgement: complaint: found: specify also complaint: found: specify also found: dealing specify complaint: to using its meaningfully using its of complaint dealing of complaint dealing of complaint dealing of of of not causing acting not not not causing not causing acting putting taking not not causing taking Date Date Complaint MLO (a) (b) application; (d) application/appeal; (e) (i) make Breach (a) (b) application; Please through: Date Date Complaint MLO (a) (b) application; (d) application/appeal; (f) knows (g) resources. (i) make Breach Please through: Please correspondence Date Date Complaint MLO (a) (b) application; (g) resources; Breach Please through: Please correspondence
30-Oct-25 18-Sep-25 29-Jul-25
26-May-25 21-May-25 6-May-25
Closed Closed Closed
05 20 20
- - -25/26-0074 11 hours 11 hours 16 01 hours
& of Oakley 8
Mills Sparke Helmore Sparke Helmore Page25/26-0073
FOI
perso- perso
Sams47F Sams47F
MLO - - No- - No-
Integrity Agencies complaints Breach Resolutions MLO complaints breach Resolutions MLO complaints breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other
persona- per- person- s47F Jessica s47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv
personal- personal- personal-
s47F s47F s47F
- - Counselprivacy Counselprivacy personal- personal-
Chiefs47F Chiefs47F
priva priva NDIA
privacy privacy privacy personal personal and personal personal personal s47F-( s47F-(
s47F- s47F- s47F-
- - - NDIA NDIA
and and privac Complaint Complaint Complaint personal
MLO MLO s47F- MLO
67434 67426 67104
Y Y Y Y
Y Y Y Y
Wilson Wilson Wilson Wilson
McInnes McInnes McInnes McInnes
to to
the the the received received received received
of of legal tribunal Hon of tribunal additional the the the was the lacks was was was the additional processes; handling handling handling who of assist by for of for ADR assist promptly; promptly; to complaint the complaint 68720 the in to complaint the arguments; complaint 70434 handling in received in in handling the 2025 the LEX @ndis.gov.au LEX legal the applicant 2025 the age delay delay the delay of in in an the 2025 application matter. 2025 application matter. March March April of endeavours April channel channel channel channel participating endeavours related the the Complaint MP related this this 30 11 9 22 operations technical to to in in best best applicable): applicable): applicable): applicable): type: type: type: type: what what what what with with NIL NIL
(if (if (if (if certain- our unnecessary refer unnecessary unnecessary our ID ID ID inconsistently advantage ID inconsistently decision. decision. Ministerial Rishworth xxxxxxxx@xxxx.xxx.xx xxxxxxxx@xxxx.xxx.xx s47E(d) acknowledgement: acknowledgement: acknowledgement: acknowledgement: complaint: complaint: complaint: overly refer found: specify also complaint: also specify found: specify using meaningfully using its its of complaint dealing of complaint specify of complaint of complaint dealing of of of of acting not not causing not causing not not causing acting taking making Date Date Complaint MLO (d) application/appeal; (i) make Please through: Date Date Complaint MLO (a) (b) application; Breach Please through: Amanda Please correspondence Date Date Complaint MLO (a) (b) application; (e) (i) make Breach Please through: Date Date Complaint MLO (b) application; (d) application/appeal; (g) resources; (h) Please through: Please correspondence
20-Aug-25 16-Sep-25 7-Aug-25 18-Aug-25
30-Apr-25 30-Mar-25 9-Apr-25 11-Mar-25
Closed Closed Closed Closed
05 20 05 10
- - - -25/26-0074 06 hours 16 11 hours 01 hours 01 hours
& of
Oakley Oakley 9
Mills Mills Sparke Helmore Sparke Helmore Page25/26-0073
FOI
perso- perso
Sams47F Sams47F
- No - No - No - No
Resolutions MLO -complaints Breach Resolutions MLO -complaints breach Resolutions MLO -complaints breach Resolutions MLO -complaints Breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
persona- person- persona- person-
s47F s47F s47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv priv
personal- personal- personal- personal-
s47F s47F s47F s47F
- - Counselprivacy Counselprivacy personal- personal-
Chiefs47F Chiefs47F
privacy and priv privacy ID privacy privacy )
personal LEX personal personal personal personal s47F-( privacy priva) s47F- s47F- ) s47F-
- - - s47F--priv personal personal NDIA
Complaints47F- Complaints47F- Complaintpersonals47F-( Complaint and NDIA NDIA
MLO and 39344 MLO and MLO NDIA MLO
65986 64618 64614 63294
Y Y Y Y
Y Y Y Y
Wilson Wilson Wilson Wilson
McInnes McInnes McInnes McInnes
the the the the received received legal received
of of legal of of including received
was lacks was the processes; the lacks was the was processes;
of of of handling litigation handling handling who handling who ADR promptly; promptly; ADR promptly; promptly; the in complaint the complaint the complaint the in complaint in handling xxxxxxxx@xxxx.xxx.xx; in handling handling without the the the in 2025 in the the the applicant the applicant 2024 delay delay delay delay @ndis.gov.au; other] 2025 2025 an in in in an application application application application
of Dec Feb March Jan claims channel of channel participating the the the the
4 6 3 6 participating channelpersonal- applicable): applicable): channel applicable): applicable): NIL what lawyer p@ndis.gov.au; type: with whats47F type: with NIL what type: with NIL what type: with settlements @ndis.gov.au; (if (if (if (if unnecessary unnecessary unnecessary legitimate unnecessary ID advantage ID inconsistently ID inconsistently advantage ID inconsistently found: DR&L [Martinoperati personal- xxxxxxxx@xxxx.xxx.xx xxxxxxxx@xxxx.xxx.xx complaint: acknowledgement: dealing meaningfully specify complaint: acknowledgement: dealing found: specify complaint: acknowledgement: dealing partial specify complaint: acknowledgement: dealing meaningfully found: specify s47F of of complaint of of complaint paying of of complaint of of complaint certain- not causing acting not not causing acting taking not causing acting not causing not Taking Date Date Complaint MLO (a) (b) application; (d) application/appeal; (e) Please through:s47E(d) Kerry. xxxxxxxxx@xxxx.xxx.xx; Date Date Complaint MLO (a) (b) application; (d) application/appeal; (g) resources; Breach Please through: Date Date Complaint MLO (a) (b) application; (d) application/appeal; 2(b): making BREACH Please through: Date Date Complaint MLO (a) (b) application; (e) (g) resources. Breach Please through:
12-Aug-25 28-Jul-25 15-Jul-25 5-Mar-25
12-Mar-25 6-Feb-25 6-Jan-25 4-Dec-24
Closed Closed Closed Closed
05 05 05 05
- - - - 1625/26-0074 01 hours 01 hours 01 hours 01 hours
& of 10
& Oakley Oakley
Mills Moray Agnew Maddocks Mills Page25/26-0073
FOI
- No - No - No - No
Resolutions MLO -complaints Breach Resolutions MLO -complaints breach Resolutions MLO -complaints breach Resolutions MLO -complaints breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
persona- persona- persona- persona-
s47F s47F s47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv priv
personal- personal- personal- personal-
s47F s47F s47F s47F
privacy priva) privacy privacy 34823 privacy personal
personal NDIA personal s47F- personal NDIA personal LEX:)
s47F- - and s47F-- NDIA s47F-- and s47F--priva personal
) and ) s47F- priva 38125 priva Complaint Complaint ID: Complaint Complaint NDIA personal personal
MLO s47F- MLO LEX MLO s47F- MLO and
62985 61600 60273 59329
Y Y Y Y
Y Y Y Y
Wilson Wilson Wilson Wilson
McInnes McInnes McInnes McInnes
to to
legal the the legal received received Tribunal received of promptly and Tribunal received of lacks was the was the was the the lacks was the claims processes who of of of handling who assist handling application of ADR assist
to in 2024 the to complaint complaint complaint complaint 2024 in the 2024 thein handling handling 2024 handling applicant the the the the @ndis.gov.au handling
an the the age Participant
of delay with the of delay thein in in a
in November December endeavours of channel December channel channel participating endeavours channel December
23 6 1 11 dealing operations best best applicable): applicable): applicable): applicable): not type: type: type: type: what what what what CA122801-01 NIL NIL xxxxxxx.xxxxxxxxxx@xxxx.xxx.xx (if (if (if (if certain- advantage our our unnecessary unnecessary and ID ID ID ID inconsistently advantage inconsistently inconsistently consistently decision decision. CEO xxxxxxxxxx.xxxxxxxx@xxxx.xxx.xx acknowledgement: acknowledgement: acknowledgement: acknowledgement: s47E(d) complaint: complaint: complaint: complaint: found: found: specify specify specify specify meaningfully using taking using Number its its complaint complaint complaint complaint of of of of of of of of causing acting not not not causing acting taking acting acting Not Date Date Complaint MLO (a) application (c) litigation (d) (f) resources (i) make Please through: Date Date Complaint MLO (b) application; (d) application/appeal; (g) resources. Breach Please through: Claim Date Date Complaint MLO (d) application/appeal; Please through: Date Date Complaint MLO (d) application/appeal; (i) make Breach Please through:
28-Feb-25 28-Mar-25 28-Mar-25 5-Feb-25
11-Dec-24 6-Dec-24 1-Dec-24 23-Nov-24
Closed Closed Closed Closed
05 05 05 05
- - - - 1625/26-0074 01 hours 01 hours 01 hours 01 hours
& of 11 & Oakley
Maddocks Mills Agency Internal Moray Agnew Page25/26-0073
FOI
- No - No - No - No
Resolutions MLO -complaints breach Resolutions MLO -complaints breach Resolutions MLO -complaints breach Resolutions MLO -complaints breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
persona- persona- persona- persona-
s47F s47F s47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv priv
personal- personal- personal- personal-
s47F s47F s47F s47F
ID:
priva privacy and LEX
) privacy 37080 personal privacy
( personal privacy priva personal personal ID: personal s47F- personal priv) LEX s47F- s47F- s47F-
- NDIA s47F--s47F-
- -privac personal
and s47F-( personal NDIA 34880 Complaint Complaints47F-( complaint ID: Complaint NDIA
MLO and MLO NDIA MLO LEX MLO 35065
59212 58870 58360 57831
Y Y Y Y
Y Y Y Y
Wilson Wilson Wilson Wilson
McInnes McInnes McInnes McInnes
received received received received legal the the the of of legal of Agency Agency was was was was the the the lacks the lacks the
of of of handling handling handling fact who fact who @ndis.gov.au promptly; a a complaint complaint the complaint the arguments; complaint the handling 2024 in privacy 2024 in handling on 2024 in handling on the the
the the legal the the applicant the proof proof delay delay delay @ndis.gov.au in Participant in in application personal a to an to
- October October October @ndis.gov.au of channel channel of channel channel the 23 28 14 operations ope s47F technical applicable): applicable): applicable): applicable): type: type: type: what what what what type: with NIL NIL NIL
(if (if (if (if certain- certain- applicant applicant true; true; unnecessary unnecessary unnecessary overly ID ID ID ID an an inconsistently advantage inconsistently be be inconsistently advantage xxxxxxxx@xxxx.xxx.xx s47E(d) mPhoebe complaint: acknowledgement: complaint: acknowledgement: s47E(d) complaint: acknowledgement: complaint: acknowledgement: found: found: found: specify specify specify specify dealing to to of of complaint of of complaint of of complaint of of complaint acting taking not causing making causing acting putting taking causing acting putting Date Date Complaint MLO (d) application/appeal; (f) resources. Breach Please through: Date Date Complaint MLO (a) (b) application; (h) Please through: Date Date Complaint MLO (b) application; (d) application/appeal; (f) knows (g) resources; Breach Please through: Date Date Complaint MLO (b) application; (d) application/appeal; (f) knows Breach Please through:
28-Mar-25 13-Aug-25 5-Feb-25 20-Jan-25
22-Nov-24 28-Oct-24 23-Oct-24 14-Oct-24
Closed Closed Closed Closed
05 05 05 05
- - - - 1625/26-0074 01 hours 01 hours 01 hours 01 hours
& of 12 & Oakley
Mills Sparke Helmore Maddocks Moray Agnew Page25/26-0073
FOI
- No - No - No - No
Resolutions MLO -complaints breach Resolutions MLO -complaints Breach Resolutions MLO -complaints breach Resolutions MLO -complaints breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
persona- persona- persona- persona-
s47F s47F s47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv
personal- personal- personal-
s47F s47F s47F
2
) LEX priv
privacy privacy inform privacy personal
personal personal business- personal s47F-( persona NDIA s47F- s47F- s47G s47F- s47F- ID:32415 - - - NDIA - and NDIA LEX NDIA and
priva 35089 Complaint Complaint Complaint ID: Complaint personal 28909
MLO ID: MLO MLO LEX MLO s47F-(
57739 56109 55729 55660
Y Y Awaiting Final Determinati on Y
progress
Y Y In Y
Wilson Wilson Wilson Wilson
McInnes McInnes McInnes McInnes
the
the received received received received of promptly legal to to to lacks of tribunal tribunal
was the was the was the the was who Tribunal processes; of handling the of handling ADR the application assist assist 2024 the complaint in complaint to complaint to complaint assist Team applicant in handling 2024 handling to 2024 in the 2024 the the the the an
the the delay with of o@dss.gov.au delay @ndis.gov.au in in @ndis.gov.au September August October endeavours channel participating channel Resolution fairly channel endeavours channelprivacy September 25 20 dealing 7 14 operations perso- endeavours best best applicable): applicable): applicable): applicable): not type: type: type: type: whats47F advantage NIL what unnecessary (if (if (if (if and NIL whatcertain- whatpersonal- best our our unnecessary and ID ID ID ID inconsistently inconsistently decision. decision. our decision acknowledgement: acknowledgement: acknowledgement: acknowledgement: s47E(d) complaint: complaint: s47F complaint: specify specify meaningfully found: specify Complaints complaint: using using its honestly Found: specify its its of complaint of complaint of complaint of of of of of complaint causing takingnot acting not using causing not acting not Date Date Complaint MLO (d) application/appeal; (e) Breach Please through: Date Date Complaint MLO 2(a): application 2(f): resources 4: make Acting Breach Please through: Date Date Complaint MLO (b) application; (i) make Please through: Date Date Complaint MLO (d) application/appeal; (i) make Please through:Monica
4-Mar-25 5-Feb-25 22-Aug-25
7-Oct-24 20-Aug-24 25-Sep-24 14-Sep-24
Closed Closed Active Closed
05 05 20 05
- - - - 1625/26-0074 01 hours 01 hours 11 hours 01 hours
& of 13
Maddocks Maddocks Agency Internal Page25/26-0073
FOI
- No - No - - - MLO - -
-
Select Resolutions MLO complaints breach Resolutions MLO complaints breach Integrity Agencies complaints Please One Resolutions MLO complaints Breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
persona- persona- perso- persona-
s47F s47F Jesses47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv priv
personal- personal- personal- personal-
s47F s47F s47F s47F
-privacy Counsel personal- Chief Divisions47F
LEX
3 privacy privacy priva privacy priva priva NDIA
3 personal personal personal personal personal ) personal priv and
s47F- s47F-( s47F- s47F-( s47F- s47F-
- - - - personal
NDIA NDIA s47F-(
and and privac Complaint Complaint Complaint Complaint 27395 NDIA personal
MLO MLO ID: MLO and MLO s47F-
55276 55218 55105 53895
Y Y Y Y
Y Y Y Y
Wilson Wilson Wilson Wilson
McInnes McInnes McInnes McInnes
to an and
the the the success; litigation. received received and received of of promptly received of of tribunal including claims was was pursuing was Carriage the was the the of
or causing and claims processes. of of with minimum. claims handling prospect handling assist handling application not litigation of ADR a of the the the in to complaint to complaint complaint complaint handling and the
in in in promptly handling handling Lawyer the 2024 the the application the without handling with the the the 2024 in handling an reasonable 2024 delay delay delay the in in litigation promptly in July the of claims Aug endeavours channel channel channel Shorten; participating is channel August dealing in 16 application 19 9 resolve no Bill applicable): applicable): applicable): applicable): type: not type: claims type: to what NIL costs NIL what settlements. there NIL what type: with best NIL what Decision. consistently (if (if (if (if delay our the unnecessary unnecessary unnecessary and ID ID ID inconsistently inconsistently ID with legitimate consistently xxxxxxxx@xxxx.xxx.xx decision. AAT xxxxxxxx@xxxx.xxx,.au Minister acknowledgement: acknowledgement: acknowledgement: acknowledgement: complaint: found: specify complaint: where found: specify complaint: partial meaningfully Found: specify acting specify Found: complaint: using its of complaint seeking of complaint dealing of complaint of complaint of of of of causing not acting not causing acting not causing not dealing paying acting not keeping Date Date Complaint MLO (b) application; (c) appeal (d) application/appeal; Breach Please through: Date Date Complaint MLO (a) (b) application; (d) application/appeal; (i) make Breach Please through: Date Date Complaint MLO (a) application (c) litigation Please through: Breach Date Date Complaint MLO (a) unnecessary (b) making (c) litigation. (d) (e) Breach Please through:
30-Jan-25 31-Oct-24 20-Dec-24 5-Feb-25
9-Aug-24 14-Aug-24 1-Aug-24 19-Jul-24
Closed Closed Closed Closed
05 05 05 05
- - - - 1625/26-0074 01 hours 01 hours 01 hours 01 hours
& of
Ellison & 14
Minter Moray Agnew Sparke Helmore Maddocks Page25/26-0073
FOI
- No - No - No - No
Resolutions MLO -complaints breach Resolutions MLO -complaints breach Resolutions MLO -complaints breach Resolutions MLO -complaints breach
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
persona- persona- persona- persona-
s47F s47F s47F s47F
Integrity Agencies Integrity Agencies Integrity Agencies Integrity Agencies
priv priv priv priv
personal- personal- personal- personal-
s47F s47F s47F s47F
)
priv) and priva
privacy personal privacy privac privacy personal privacy ID:29878
personal personal personal s47F-( personal s47F- personal LEX s47F-
) s47F- s47F- s47F- NDIA - - NDIA s47F- privac - NDIA and
and s47F-( Complaint Complaint Complaint and ID:31645 Complaintpersonal
MLO MLO LEX MLO NDIA MLO
53246 52667 51972 51600
Met Met Met Y No- Threshold Not No- Threshold Not No- Threshold Not
Threshold Threshold Threshold - Met - Met - Met
Y N/A Not N/A Not N/A Not
Wilson Threshold Threshold Threshold
McInnes -N/A MetNot -N/A MetNot -N/A MetNot
to
the the the received received received received of tribunal of of
was was @ndis.gov.au) was the the the was additional the
of of for of perso- handling handling handling assist promptly; promptly; s47F the complaint complaint the to complaint the complaint 69050 handling in handling in handling the @ndis.gov.au the in the (Fran 2024 the 2024 the 2025 the agen LEX the @dss.gov.au delay delay delay
in o application in of matter. application June May in MET endeavours Manager August channel channel channel channel related the the this 27 28 23 operations operations
to best applicable): NOT applicable): in applicable): applicable): type: type: type: what what what what with with
(if (if (if (if certain- certain- NIL unnecessary our unnecessary refer unnecessary ID inconsistently ID inconsistently ID inconsistently ID decision. Complaints xxxxxxxx@xxxx.xxx.xx s47E(d) acknowledgement: acknowledgement: acknowledgement: acknowledgement: complaint: complaint: s47E(d) found: complaint: also complaint: specify specify using its of complaint dealing specify of complaint of complaint dealing specify of Threshold of of of of causing acting not not causing acting not causing acting Date Date Complaint MLO (b) application; (d) application/appeal; (i) make Please through: Breach Date Date Complaint MLO (a) (b) application; (d) application/appeal; Please through: Please correspondence Date Date Complaint MLO (a) (b) application; (d) application/appeal; Please through: Date Date Complaint MLO Please through:
25-Oct-24 15-Aug-25 9-Sep-25 13-Nov-24
16-Jul-24 27-Jun-25 17-Apr-25 23-Aug-24
Closed Closed Closed Closed
05 20 05 05
- - - - 1625/26-0074 01 hours 11 hours 01 hours 01 hours
& of
Ellison & & 15
Minter Moray Agnew Maddocks Moray Agnew Page25/26-0073
FOI
perso
Sams47F
- No - - -
- - not - not - not
Resolutions MLO complaints breach Resolutions MLO complaints Threshold met Resolutions MLO complaints Threshold met Resolutions MLO complaints Threshold met
MLO: Complain ts MLO: Complain ts MLO: Complain ts MLO: Complain ts
Other Other Other Other
persona- person- persona persona- s47F s47F Wendys47F- s47F
Integrity Agencies Integrity Agencies ART Operations Integrity Agencies
priv priv priv priv
personal- personal- personal- personal-
s47F s47F s47F s47F
Counselprivacy personal
Chiefs47F
ID NDIA priva privacy ID: privacy privacy privac LEX
personal LEX) personal personal AAB and 32045 personal personal s47F- priva –
- s47F- ID: s47F- s47F-
- 5s47F- – -
LEX NDIA personal NDIA s47F- privac and 4 and Complaint Complaint Complaint Complaint NDIA personal
MLO s47F- MLO MLO [35089] MLO and 34216
51305 70788 70605 56673
Awaiting Final Determinati on
progress In
Progress
In
to
an sent the success; received of of legal tribunal pursuing Agency Email the was the processes; the lacks or of handling prospect Agency. who fact assist ADR promptly; a the in to complaint the arguments; 2024 in application handling on the applicant legal within the proof delay an reasonable
in an application to no
of endeavours persona- September channel participating is the
2 technical s47F reporting best applicable): type: to what with there (if applicant true; our unnecessary resolve overly ID an inconsistently advantage be decision. internal acknowledgement: complaint: Sonia specify EL1 where meaningfully to using its of complaint dealing seeking of not causing not acting not putting taking making not CM Date Date Complaint MLO (a) (b) application; (c) appeal (d) application/appeal; (e) (f) knows (g) resources; (h) (i) make Please through: by
2-Sep-24
Active
05
- 1625/26-0074 01 hours
& of 16
Makinson d’Apice Page25/26-0073
FOI
MLO -
- Select Integrity Agencies complaints Please One MLO: Complain ts
Other
persona s47F
Integrity Agencies
priv personal s47F
privacy priva personal personal s47F-( s47F
- NDIA and Complaint
MLO
53320
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