NDIA Accountability Project

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View completed and withdrawn requests for internal review recorded in the s100 form

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Standard Operating Procedure

DOCUMENT 5

OFFICIAL

For internal use only

View completed and withdrawn requests for internal review recorded in the s100 form

The content of this document is OFFICIAL. This Standard Operating Procedure will help you view completed and withdrawn requests for internal review, recorded in the s100 form.

1. Recent updates

Date What’s changed
August 2021 New SOP format to align with Operational Guidelines refresh. SOPs include process information only. Use Operational Guidelines to help you make decisions and refer to Related procedures or resources.

2. Checklist

Topic Checklist
Pre-requisites ❑ You have read and understood Our Guideline - Reviewing our decisions (external)
Actions ❑ 3.1 View completed and withdrawn requests (s100 form)

3. Procedure

3.1 View completed and withdrawn requests (s100 form)

  1. From the NDIS Account screen, select Internal Use.
  2. Select Completed s100 Requests.

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Standard Operating Procedure

OFFICIAL

For internal use only

  1. Any requests that have been completed or withdrawn will display. Select the hyperlink under Request Id for the request you want to view.

  2. View the request on the Display s100 Request screen.

  • Status:
    • withdrawn by affected party
    • completed
  • Withdraw Reason – this displays for withdrawn requests:
    • request recorded in error. For example, a staff member recorded an internal review when they should have recorded another type of request
    • requested by participant/affected party
    • withdrawal agreed via early resolution
  • Outcome - for completed requests this will display:
    • Confirm decision
    • Vary decision
    • Set-aside decision

You can find out what these decisions mean in Our Guideline - Reviewing our decisions (external).

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Standard Operating Procedure

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  • History log:
    • for completed requests this will show the reasons for the outcome. You can also view the decision letter in Attachments. If the decision letter is not attached, you can view it in Inbound documents.
    • for withdrawn requests this will show the reason the request was withdrawn.
  1. Select Back to return to the NDIS Account screen.
  • Section 99 of the NDIS Act 2013
  • Standard Operating Procedure – Internal Review – Withdraw a request for internal review
  • Standard Operating Procedure – Internal Review – View or edit an open request for internal review

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Version control

V2.0 2021-08-10 View completed and withdrawn requests for internal review recorded in the s100 form

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OFFICIAL - This document is uncontrolled when printed. Page 46 of 152

Standard Operating Procedure

OFFICIAL

For internal use only

Version Amended by Brief Description of Change Status Date
1.0 CW0032 Class 2 approval APPROVED 2021-03-04
Our Guidelines transition. Content transferred from SOP – Review of decisions – procedure 6.6
2.0 BL0012 Class 1 approval APPROVED 2021-08-10
Minor change: Changed ‘What’s changed’ date from April to August.

V2.0 2021-08-10 View completed and withdrawn requests for internal review recorded in the s100 form

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OFFICIAL - This document is uncontrolled when printed.