NDIS Quarterly report to disability ministers 31 December 2022

Q2 2022–23 NDIS Quarterly report to disability ministers 31 December 2022

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December 2022 | NDIS Quarterly Report to disability ministers

Contents

Introduction 5

1. Participants and their plans 16 1.1 Number of participants in the Scheme 17 1.2 Children in the NDIS (younger than 7) 18 1.3 Participant rates 20 1.4 Participant characteristics 21

2. Participant and family/carer outcomes 29 2.1 Participant outcomes summary 30 2.2 Measuring outcomes 33 2.3 Participation in work and community and social activities 34 2.4 Perceptions of whether the NDIS has helped 46

3. Participant experience 52 3.1 Participant Service Improvement Plan 54 3.2 Participant Service Guarantee 55 3.3 Participant satisfaction 78 3.4 The NDIS National Contact Centre 82

4. Providers and the growing market 85 4.1 Support categories 86 4.2 Plan management types 89 4.3 Providers supporting Agency-managed participants 93 4.4 Plan managers 94 4.5 Supported Independent Living 95 4.6 Specialist Disability Accommodation 100 4.7 Choice and control, utilisation and market concentration 103 4.8 COVID-19 assistance 109 4.9 Market Stewardship activities 109 4.10 Thin markets 111 4.11 NDIS pricing 111

5. Financial sustainability 113 5.1 Participants and cost projections 114 5.2 Total payments 116 5.3 Average and median payment trends 117 5.4 Average plan budget trends 122 5.5 Operating expenses 131

6. Staff, advisory groups and the NDIS community 133 6.1 A high performing NDIA 134 6.2 Co-design and engagement 135 6.3 Valued input from the Independent Advisory Council 142 6.4 Public data sharing and the latest release of information 143 6.5 Cyber Security 145 6.6 Fraud and Compliance 146 6.7 NDIA’s new Information and Communication Technology system 147

December 2022 | NDIS Quarterly Report to disability ministers 3

Contents

Appendix A: Key definitions 150 Appendix B: Scheme roll-out: Timing and locations 152 Appendix C: Approved plans and children accessing early connections 154 Appendix D: Outcomes Framework Questionnaires 156 Appendix E: National 157 Appendix F: New South Wales 198 Appendix G: Victoria 223 Appendix H: Queensland 249 Appendix I: Western Australia 275 Appendix J: South Australia 302 Appendix K: Tasmania 328 Appendix L: Australian Capital Territory 355 Appendix M: Northern Territory 382 Appendix N: State/Territory – comparison of key metrics 406 Appendix O: Participants by service district and support type, and committed supports and payments by service district 418 Appendix P: Specialist Disability Accommodation 433

December 2022 | NDIS Quarterly Report to disability ministers 4

Introduction

This quarter, the key highlights and focus areas for the National Disability Insurance Agency (NDIA) have been:

1. Participant and family/carer outcomes

2. Scheme financial experience since 30 June 2022

3. Co-design and engagement

4. Improving the experience of participants

On 18 October 2022, the Minister for the National Disability Insurance Scheme (NDIS) announced the Independent Review into the NDIS (NDIS Review) to improve the wellbeing of Australians with disability and ensure the Scheme’s sustainability so that future generations receive the benefit of the NDIS. It is expected that the NDIS Review will lead to changes in the NDIA’s work plan. Initiatives and activities described in this report, many of which commenced prior to the announcement of the NDIS Review, should be viewed in that context.

December 2022 | NDIS Quarterly Report to disability ministers 5

Introduction

Participant and family/carer outcomes1

The NDIA released On 6 January 2023, the NDIA released the Outcomes Reports for NDIS the annual participants and their families and carers based on data as at 30 June 2022, Outcomes Reports for showing how NDIS participants, their families and carers have progressed participants and their since entering the Scheme. The reports show the value and benefit of the NDIS families/carers, which in helping participants achieve their goals. Results also show that the NDIS highlight the positive continues to have a positive impact on participants, their families and carers, effect the Scheme is the longer they have been in the Scheme. having on participants Participant outcomes reportand their families/ carers. The report is based on the Outcomes Framework which takes a lifespan approach to measuring participant outcomes across four age-based cohorts: birth to starting school, school to 14 years, 15 to 24 years and 25 years and over. The Outcomes Framework survey, which informs the report, assesses participant outcomes at Scheme entry (baseline) and each year thereafter as a participant in the Scheme undertakes their plan reassessment1. Refer to the Outcomes Reports2 for more information about the framework. The new data gives valuable insights on how the NDIS is improving the lives of participants in multiple key areas. The report shows significant positive changes since entering the Scheme in areas such as health and wellbeing, choice and control, relationships, and home and community participation.

• For young participants aged 0 to starting school age: – 68% of parents/carers say their child can make friends outside of the family compared to 51% at baseline, a 33% relative improvement.

– 84% of children who participate in community activities feel welcomed or actively included at these activities, a 13% relative increase over four years compared to 74% at baseline.

– 67% of parents/carers of younger children reported improvements in the ability to do everyday tasks, a 27% relative increase over three years. compared to 53% at baseline.

– 96% of parents/carers said that their child used specialist services, a 44% relative increase compared to 67% at baseline and 99% said that these services helped their child to gain everyday life skills after five years in the Scheme, a 7% relative increase compared to 92% at baseline.

1 Plan Reviews are now referred to as Plan Reassessments in line with the amendments to the NDIA legislation which came into effect on 1 July 2022. 2 https://data.ndis.gov.au/reports-and-analyses/outcomes-and-goals/participant-families-and-carer-outcomes-reports

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Introduction

• For participants aged 0 to 14 years: – 88% of parents say their child fits better into everyday family life after five years, a 19% relative increase compared to 75% at baseline.

• For participants aged 15 years and over: – 62% felt satisfied with their life, a 42% relative improvement compared to 43% at baseline.

– 78% reported being able to choose how to spend their spare time, a 34% relative increase compared to 58% at baseline.

– 94% reported having their own doctor who they see regularly, a relative improvement of 10% over five years compared to 85% at baseline. 75% had no difficulty accessing health services, an 8% relative improvement over five years compared to 70% at baseline.

Overall, the results show that participants are experiencing significant increases in community participation, which is central to one of the Scheme’s aims to build community inclusion of people with disability.

Families/carers outcomes report The NDIA also released the NDIS family and carer outcomes report3 based on data as at 30 June 2022, which helps to understand how the Scheme is making a difference to families and carers. For families and carers, improvements were found in the areas of employment, feeling supported, access to services, rights and advocacy, and health and wellbeing. For families and carers:

• 55% of families/carers are in paid employment, a 21% relative increase when compared to 46% at baseline. 87% of those in a paid job are working 15 hours or more – approaching the Australian population benchmark of 88%.

• 75% of families and carers feel more confident about the future of their family member with disability under the NDIS, a relative increase of 80% compared to 41% at baseline.

• 81% of families and carers agree the NDIS has helped them better care for their family member with disability, a three-fold relative increase compared to baseline (27%).

Additional positive results highlighted in the family/carer report indicate that families and carers of younger participants receive support to enable them to help their child develop and learn, and become more independent, while parents and carers of older participants receive support for succession planning. Further, the percentage of parents and carers in paid employment increases with time in the Scheme.

3 https://data.ndis.gov.au/reports-and-analyses/outcomes-and-goals/participant-families-and-carer-outcomes-reports

December 2022 | NDIS Quarterly Report to disability ministers 7

Scheme financial experience since 30 June 20222

Since 30 June 2022, Scheme experience is monitored against expectations based on the 2021–22 payments for Annual Financial Sustainability Report (AFSR)4 projections which were published participant supports, by the Agency in November 2022. Since 30 June 2022, payments for participant budgets and supports, average plan payments, budgets and participant numbers have each participant numbers continued to increase and are above AFSR expectations for the first half of are above AFSR 2022–23. expectations. Total Scheme expenses for the 6 months to 31 December 2022 were $16.8bn (on an accrual basis) or 1.8 per cent higher than the estimate from the 2021–22 AFSR of $16.5bn. The key drivers of this variance is that there are more participants than expected in the Scheme, and the average payment per participant is also higher than expected. Increases in payment levels are closely linked to changes in plan budgets over time. For the 6 months to 31 December 2022, total plan inflation for participants already in the Scheme was 20.5 per cent per annum, made up of 8.9 per cent per annum due to inflation at plan reassessment and 11.6 per cent per annum due to inflation within plans between reassessments. About 6.9 per cent per annum of the total can be attributed to the combined effects of indexation in July 2022 following the 2021-22 Annual Pricing Review and pricing impacts at the point of plan reassessment, leaving inflation of 13.6 per cent per annum over and above indexation and pricing impacts. Since June 2022, the number of participants with Supported Independent Living (SIL) has increased from 26,950 to 29,812 or by 2,862, much higher than the AFSR expectations of approximately 700. On average, participants with SIL have high plan budgets and payments for supports compared with other participants, and so this shift of participants into SIL arrangements has a material impact on Scheme expenses. The total number of Scheme participants at 31 December 2022 is 573,342 which is approximately 9,500 higher than the AFSR expectations. This is driven by additional numbers of children with developmental delay and autism entering the Scheme since June compared with expected. The short-term impact on total Scheme expenses is low because children with development delay or with autism have relatively small plan budgets and payment levels compared with other participants. However, if a large proportion of these children remain in the Scheme into adulthood, the additional expenses in the longer term compared with expectations are significant. The Agency is examining the emerging experience to understand the drivers of variances from expectations.

4 https://www.ndis.gov.au/about-us/publications/annual-financial-sustainability-reports

December 2022 | NDIS Quarterly Report to disability ministers 8

Introduction

Co-design and engagement3

The NDIA believes The NDIA understands that listening to and learning from participants and the people who are the disability community is fundamental to improving the NDIS. This quarter, impacted by the the NDIA continued to work together with the disability community to build NDIA’s decisions co-design and engagement capability. The NDIA is also taking a collaborative and processes approach to aligning cross government engagement priorities and initiatives. have a right to be involved in designing, Co-design Advisory Group implementing, and The Co-design Advisory Group, comprising of Independent Advisory Council evaluating those (IAC), Disability Representative and Carer Organisations (DRCO) and Government decisions and representatives, provides strategic oversight and guidance for the NDIA co- processes. design program. This quarter, the Co-design Advisory Group endorsed the Co-design Evaluation Framework which will support the NDIA to strengthen engagement, improve the relationship between the NDIA and disability community and deliver better outcomes for NDIS participants.

DRCO Forum The DRCO Forum met on 18 November 2022. In this meeting, NDIA CEO Rebecca Falkingham spent several hours in dialogue with attendees exploring issues of importance to the disability community. Members were also provided with an update on the:

• First Nations Strategy and Culturally and Linguistically Diverse (CALD) Strategy Refresh Strategy co-design projects.

• New Independent External Review (IER) program led by people with disability.

• New Information and Communication Technology (ICT) system, including details of the test being undertaken in Tasmania.

December 2022 | NDIS Quarterly Report to disability ministers 9

Introduction

Priority co-design projects The NDIA continues to work closely with people with disability and the broader disability community on six priority co-design projects:

• Information Gathering for Access and Planning

• Home and Living

• Participant Safeguarding

• Supported Decision Making

• CALD Strategy

• First Nations Strategy

Further information on the NDIA’s co-design approach, including details on each of the priority co-design projects is included in section 6.2 of this report.

December 2022 | NDIS Quarterly Report to disability ministers 10

Improving the experience of participants4

The NDIA is Outcomes are improving for many NDIS participants and their families and continuing to focus carers. The NDIA recognises there is more to do and is focused on improving the on improving the experience of participants in the following key areas: experience of participants. Improving employment opportunities for participants The NDIA is committed to improving participant employment outcomes and is currently reviewing the Participant Employment Strategy and priorities for 2023. To achieve this, consultation with key stakeholders has already commenced in developing an Action Plan for 2023, with a focus on building participant’s employment aspirations and improving employment outcomes under the changed employment landscape. The NDIA will continue to focus on supporting participants to set work goals, improving pathways to work, market development and building the confidence of employers to employ NDIS participants. There has been a focus on partnering with the State and Territory education departments, parents and education professionals to assist understanding of the NDIS and mainstream supports available to help young people to successfully transition from school to work. Further information about the NDIA’s Participant Employment Strategy can be found in Section 2 of this report.

Assisting participants leave hospital who are ready to be discharged The Australian Government and the NDIA are committed to improving the safe and timely discharge of NDIS participants from hospital. It is our firm commitment that once medically ready, NDIS participants should be supported to discharge safely as soon as possible. The NDIA has already implemented a range of operational improvements to reduce discharge delays.

Improvements completed5 In October 2022, the NDIA shared with Disability Ministers that all the immediate improvements outlined in its Hospital Discharge Operational Plan are complete. This has delivered streamlined processes and faster decision-making. Participants in hospital now have access to specialised hospital discharge planners with greater decision-making authority, enabling plans to be approved at a local level. These planners work with participants throughout their hospital journey. There are also more Health Liaison Officers (HLOs) working within hospitals to ensure NDIA processes run smoothly and information is shared.

5 https://ministers.dss.gov.au/media-releases/9471

December 2022 | NDIS Quarterly Report to disability ministers 11

Introduction

Performance against targets Disability Ministers agreed on two key targets for the NDIA to report on. These targets, and the resulting performance from when these new targets commenced are:

• NDIA Target: Contacting NDIS participants within 4 days of the NDIA being notified of a hospital admission – 85% of participants met this metric in the period from September 2022 to December 2022.

• NDIA Target: Ensuring an NDIS plan for discharge is in place within 30 days of the NDIA being notified – 29% of participants met this metric in the period from September 2022 to November 2022.

– Additionally, at the end of December 2022, a plan was in place for 61% of participants who were ready for discharge and for 69% of participants who were due to discharge within the next 7 days.

Figure 1 : Hospital discharge performance from September 2022

Metric Sep 22 to Dec 22

NDIA target: Participant contact within 4 days of notification 85%

NDIA target: NDIS discharge plans approved within 30 days 29%6

% Participants due to discharge within 7 days where a plan is in place 69%

% Participants ready for discharge - with a plan 61%

For the majority of participants in hospital, NDIA planning processes are not the key barrier preventing discharge. Improving plan approval timelines is a key focus moving forward and requires cooperation between State and Territory health systems and the NDIA to ensure the best outcomes for participants. The NDIA is considering further medium to long term policy and operational changes, including a project focusing on participants with a psychosocial disability and their experiences discharging from hospital. The NDIA is also working with hospitals to hear first-hand the issues impacting hospital discharge, so we can work together with hospitals to resolve these issues.7

6 Data for this metric has a one month lag and is as at November 2022 7 https://www.pm.gov.au/media/meeting-national-cabinet-1

December 2022 | NDIS Quarterly Report to disability ministers 12

Introduction

COVID-19 support for participants On 1 October 2022, the NDIA expanded the COVID-19 flexible low-cost assistive technology (AT) for continuity of supports policy, enabling eligible participants to purchase a personal portable air purifier or other ventilation device such as a portable extraction fan or pedestal fan. Ventilation remains an important consideration when optimising safe access to NDIS funded supports and COVID-19 management in disability settings. The NDIA is working with the Department of Social Services (DSS) to increase the promotion of key information about this measure. The NDIA also continues to deliver existing COVID-19 response supports for eligible participants, including:

• Rapid Antigen Tests (RATs) with NDIS plan funding from their core budget.

• Personal Protective Equipment (PPE).

• Meal preparation and delivery support.

• One-off deep clean where a support worker has attended their home and later tests positive to COVID-19.

December 2022 | NDIS Quarterly Report to disability ministers 13

This report

This report is a summary Analysis and key insights are presented in this report, with detailed of the performance and supplementary tables included in the appendices. The national operations of the NDIA for the results are contained in Appendix E, followed by individual appendices three months from 1 October for each State and Territory (Appendices F–M). Also included in the 2022 to 31 December 2022, appendices are: as required by Section 174 • A list of key definitions of the terms used in this reportof the NDIS Act 2013. (Appendix A).

• A comparison of key metrics across each State and Territory (Appendix N).

• The number of active participants, the participation rates by age group, the annual average plan budget, and average payment per participant, in each service district (Appendix O).

• The number of active participants in each service district receiving Specialist Disability Accommodation (SDA) and SIL, along with data on the number and types of dwellings in each statistical geographical area. Data on the demand for SDA within the NDIS is also included (Appendix P).

The NDIA is considering how to best publish and deliver data to ensure the data is published in a format that is as useful as possible. The full range of tables that were available in the report for Appendices E through N will now be published as a supplementary file to the corresponding appendix for this report. This report includes a streamlined selection of content. The following two appendices will be released separately on the NDIS website8:

• A comparison of utilisation by service district (Appendix Q).

• Waiting times for access decisions and plan approvals by State/Territory (Appendix R).

8 https://www.ndis.gov.au/about-us/publications/quarterly-reports

December 2022 | NDIS Quarterly Report to disability ministers 14

People have often made the mistake of underestimating 37. Krystal,Krystal Born with cerebral palsy, Krystal and her family saw no limits for her. But others did.thrives in In high school, a teacher urged Krystal, who uses a wheelchair, not to take part in a childcare activity because she ‘would never become aleadership role mother’. In the workplace, with a degree in Social Work under her belt, Krystalfor a housing found employers reluctant to take her on. “I’ve had to deal with a lot of people who had preconceived notions of who I was and what I wasprovider with a difference capableBut Krystalof, hasn’tpurely onlet theotherbasispeople’sthat Ilowwasexpectationsin a wheelchair,”slowKrystalher down.says. With support from the NDIS, both at work and at home, Krystal is thriving in her chosen profession while balancing the demands of full-time work, parenting, and having a disability. After a decade working as a social worker with Housing SA, Krystal, recently moved into the leadership role of South Australia State Manager for not-for-profit SDA provider, DEC Housing (DEC). In addition to her new management role, Krystal is also SA Associate Director for national people with disability advocacy body, Physical Disability Australia, and advocates for a more inclusive society. Krystal works full time and is a busy mum to daughters, 3-year-old Zara and 14-year-old Natalie. Krystal says she couldn’t manage all her roles without the support of the NDIS. “I don’t think I would have been able to progress into a leadership role without the support of the NDIS,” she says.

December 2022 | NDIS Quarterly Report to disability ministers 15

Section one: Participants

and their plans

Section one: Participants and their plans

More than 570,000 participants are receiving support from the NDIS.

1.1 Number of participants in the Scheme At 31 December 2022, 573,342 participants had an NDIS plan, and 20,477 participants entered the Scheme during the quarter.

At 31 December 2022, 573,342 participants had approved plans.9 This represents a four per cent increase from last quarter (an increase of 20,477 participants since September).

Figure 2 : Active participants with approved plans and percentage increase over time

2013 2014 2015 2016 2017 2018 2019 2020 2021 2022–23 –14 –15 –16 –17 –18 –19 –20 –21 –22 to date

Active 7,285 17,155 29,719 89,610 172,333 286,015 391,999 466,619 534,655 573,342 participants

Yearly 9,870 12,564 59,891 82,723 113,682 105,984 74,620 68,036 38,687 increase10

% increase in active 135% 73% 202% 92% 66% 37% 19% 15% 7% participants

9 35,878 participants with approved plans have left the NDIS in the period between 1 July 2013 and 31 December 2022. 10 This is the net increase in the number of active participants in the NDIS each period noting some participants have left the NDIS.

December 2022 | NDIS Quarterly Report to disability ministers 17

Section one: Participants and their plans

1.2 Children in the NDIS (younger than 7) At 31 December 2022, there were 92,368 children younger than 7 with a NDIS plan, and a further 12,175 accessing early connections.

Of the 573,342 participants with an approved plan at 31 December 2022, 92,368 were children younger than 7 (16 per cent), and of the 20,477 new participants with an approved plan this quarter, 9,813 were children younger than 7 (48 per cent). In addition to the 92,368 children younger than 7 with an approved plan:

• 3,935 children had met the access criteria under Section 24 of the NDIS Act (Permanent Disability) or Section 25 of the NDIS Act (Early Intervention) and were waiting for an approved plan.

• 4,106 were awaiting an access decision from the NDIA (of which 2,739 (67%) were accessing early connections from the early childhood approach).

• 12,490 children were supported by the early childhood approach (of which 12,175 (97%) were accessing early connections). Not all children need to make an access request to the NDIA because some will receive early connections, along with support from mainstream and community services.

Throughout the quarter, the Agency continued to focus on improving access to supports for children and families in remote and very remote areas. This effort contributed to 151 children meeting access criteria to join the NDIS, of which 88 identified as First Nations families. Of the 92,368 children aged younger than 7 with an approved plan as at 31 December 2022, 1,267 were children in remote and very remote areas. The NDIA continues to build on the existing national early childhood approach to ensure the delivery of a model that provides evidence-based, high quality and timely supports to young children and families that are embedded in an integrated and collaborative early childhood ecosystem. The NDIA is making progress on implementing the Early Childhood Early Intervention (ECEI) Reset recommendations. Outcomes achieved include:

• A greater focus on the delivery of Early Support programs by the early childhood partners with increased practice support and resource development.

• Improved transparency of information about leaving the NDIS.

• Provider uptake and positive feedback on the revised Provider Report Form and new Guidance Tool.

• Consistency in how the application of the developmental delay criteria is being applied by early childhood partners and increased support for understanding the developmental delay pathway in remote and very remote areas.

• Strengthened relationships across governments in collaborative work to improve inclusion in mainstream early childhood services.

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Section one: Participants and their plans

• Collaborative relationships developing with health, educational services and First Nations Peoples’ community organisations through the remote and very remote early childhood consultation.

• Commenced a trial of distinct early childhood delegate workforce to ensure reasonable and necessary decision making is more consistent with the age, development and life stage of the child and their family.

Figure 3: Children in the NDIS

92,368: Children with an approved plan

4,106: Children awaiting an access decision

3,935: Children who have met access (awaiting plan approval) 12,490: Children accessing or waiting for early connections (who have not made an access request)

Children accessing or waiting for early connections (who have not made an access request)

12,175: Children accessing early connections

315: Children waiting for early connections

December 2022 | NDIS Quarterly Report to disability ministers 19

Section one: Participants and their plans

1.3 Participation rates The number of NDIS participants as a proportion of the Australian population peaks between the ages of 5 and 7, with approximately ten per cent of 5 to 7 year old males and four per cent of 5 to 7 year old females being NDIS participants.

Participation rate refers to the proportion of the Australian population who are NDIS participants. The rate varies by age and gender, reflecting the prevalence of different disability types. Overall, the rate of participation in the NDIS rises steeply from age zero, peaking at roughly seven per cent between the ages of 5 and 7. The rate then declines steadily to around one per cent at age 35, before rising gradually to two per cent by age 64. The shape of these participation rates reflects the age and disability profile of participants in the Scheme, with over half of all NDIS participants aged 18 or under. Participation rates for males and females differ considerably at younger ages. At the peak, between the ages of 5 and 7, the participation rate for males (ten per cent) is more than double that of females (four per cent). Between ages 3 and 14, participation rates average eight per cent for males and four per cent for females. Much of the difference in participation rates by gender can be explained by disability type. For NDIS participants aged 18 or under, the most prevalent disability types are autism (54 per cent) and developmental delay (20 per cent). Both of these disability types have higher prevalence in males than females. These results are similar to the results presented last quarter, noting that the prevalence rates have increased by between 0.1 to 0.2 percentage points for each age shown.

Figure 4: Participation rates11 rates 12% 10.2%

10%

7.9%Participation 8% 7.3%

5.8% 6% 5.5% 4.3% 3.2% 4% 4.3% 2.1% 2.6% 1.8% 1.8% 3.5% 1.9% 1.4% 1.2% 1.4% 1.3% 2.0% 1.7% 1.7% 3.0% 1.6% 2% 1.3% 1.3% 1.2% 1.1% 1.9% 1.9% 1.6% 1.6% 1.2% 1.0% 0.9% 1.2% 1.2% 0% 0 5 10 15 20 25 30 35 40 45 50 55 60

Age Male Female Total

The participation rates by age and gender in each service district are shown in Appendix O.

11 There were 6,771 participants aged 0 to 64 years with a gender of ‘Other’ at 31 December 2022. The participation rates for this group are included within the total rates.

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Section one: Participants and their plans

1.4 Participant characteristics The NDIA continues to monitor the number of participants entering the NDIS who identify as First Nations Australians, CALD, and participants who are from remote and very remote areas.

Of the 20,477 participants entering and receiving a plan in the quarter:

• 9.3% were First Nations people12

• 8.5% were CALD13

• 1.5% were from remote and very remote areas14

9.3% 8.5% 1.5%

participants who received participants who participants who received a plan this quarter received a plan a plan this quarter were identify as First Nations this quarter identify from remote/very remote people as CALD regions

The NDIA is continuing to co-design and develop the CALD Strategy refresh and a new First Nations Strategy.15 An update on each of these co-design projects is included in section 6.2 of this report. The NDIA is also undertaking a review of the Remote and Very Remote Strategy with the aim of further enhancing the NDIS experience and outcomes for people with disability living in remote Australia. Work is underway to develop a current state snapshot focused on better understanding existing remote and very remote activities, priorities and challenges. The NDIA will focus on delivering short to medium-term improvements based on the gaps and challenges identified.

12 This compares to 8 per cent of the Australian population identifying as First Nations Peoples who have a need for assistance. Source: Census of Population and Housing 2016 (‘’Need for Assistance” variable), Persons Place of Usual Residence, by Indigenous Status. 13 The percentage of CALD participants excludes participants who identify as First Nations Peoples. Further, the NDIA published extra analysis on CALD participants in the September 2021 quarterly report (https://www.ndis.gov.au/about-us/publications/quarterly-reports). The analysis indicated that it is likely that CALD participants are joining the NDIS but have not been identified as CALD in the data collected, rather than a large number of CALD people with a disability not currently being in the NDIS. With the introduction of the new ICT system, the opportunity to collect improved data on participants should allow better identification of CALD participants. 14 This compares to 2 per cent of the Australian population living in remote or very remote areas. Source: Census of Population and Housing 2016, Persons Place of Usual Residence, by Remoteness Area. 15 Further information on these strategies can be found here: https://www.ndis.gov.au/about-us/strategies/first-nations-strategy and https://www.ndis.gov.au/about-us/strategies/cultural-and-linguistic-diversity-strategy

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Section one: Participants and their plans

Figure 5: Number and proportion of First Nations participants over time incrementally (top) and cumulatively (bottom)16

4,500 10% 9.4% 9.4% 9.3% 9.2% 9.1% 8.9% 9.1% 9.2% 9.1% 8.9% 9% 4,000 8.3% 8.0% 8.0% 8% 3,500

7% 3,000 6% 2,500 2,397 2,261 2,187 2,173 2,029 5% 1,940 2,000 1,828 1,862 1,790 1,761 1,914 1,709 1,730 4%

1,500 3%

1,000 2%

500 1%

0 0% Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 19 20 20 20 20 21 21 21 21 22 22 22 22

Participants identifying as First Nations People Proportion of plan approvals (Incremental)

60,000 8%

50,000 6.9% 6.9% 7.0% 7.1% 7.2% 7.2% 7.3% 7.4% 7.4% 7% 6.7% 6.5% 6.6% 45,000 6.3% 42,679 40,923 39,005 6% 40,000 37,532 36,050 34,441 35,000 32,792 5% 31,222 29,637 30,000 27,767 25,833 4% 25,000 23,562 21,469 20,000 3%

15,000 2%

10,000 1% 5,000

0 0% Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 19 20 20 20 20 21 21 21 21 22 22 22 22

Participants identifying as First Nations People Proportion of plan approvals (Cumulative)

16 The incremental chart shows the distribution of new participants that have entered in each quarter. The cumulative chart shows the distribution of active participants as at each quarter over time. Quarterly results are reported based on a rolling 3 year period.

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Section one: Participants and their plans

Figure 6: Number and proportion of CALD participants over time incrementally (top) and cumulatively (bottom)17,18

11.4% 12% 5,000 11.2% 10.9% 10.8% 10.5% 10.5% 10.5% 4,500 9.7% 9.6% 9.2% 9.3% 10% 4,000 8.9% 8.5% 3,500 3,159 3,120 3,155 8% 3,000

2,500 2,308 6% 2,230 2,062 2,005 1,976 1,991 1,961 2,000 1,798 1,793 1,742 4% 1,500

1,000 2% 500

0 0% Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 19 20 20 20 20 21 21 21 21 22 22 22 22

Culturally and linguistically diverse Proportion of plan approvals (Incremental)

60,000 9.6% 9.5% 9.4% 52,521 50,968 9.4% 9.4% 49,21250,000 9.3% 47,751 46,228 9.2% 44,188 44,527 42,369 9.1% 40,517 9.2% 40,000 38,412 9.2% 9.2% 9.2% 9.2% 9.2% 9.2% 36,259 8.9% 33,268 9.0%

30,000 30,273 8.8%

20,000 8.6%

10,000 8.4%

0 8.2% Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 19 20 20 20 20 21 21 21 21 22 22 22 22

Culturally and linguistically diverse Proportion of plan approvals (Cumulative)

17 The incremental chart shows the distribution of new participants that have entered in each quarter. The cumulative chart shows the distribution of active participants as at each quarter over time. Quarterly results are reported based on a rolling 3 year period. 18 The number of CALD participants from the September 2021 quarter onwards excludes participants who identify as First Nations Peoples. In previous reports, First Nations Peoples participants were included if their main language spoken at home was not English. This has resulted in a “break” in the time series, meaning the results prior to the September 2021 quarter are not directly comparable to the results since.

December 2022 | NDIS Quarterly Report to disability ministers 23

Section one: Participants and their plans

Figure 7: Number and proportion of remote/very remote participants over time incrementally (top) and cumulatively (bottom)19

1,200 2.4% 2.2% 2.1% 1.9% 2.0% 1,000 1.9% 1.9% 1.8% 2.0% 1.8% 1.7% 1.7% 1.7% 1.5% 800 1.5% 1.6%

600 549 1.2% 482 434 437 441 378 378 381 385 400 362 358 0.8% 336 305

200 0.4%

0 0.0% Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 19 20 20 20 20 21 21 21 21 22 22 22 22

Remote/Very Remote Proportion of plan approvals (Incremental)

10,000 1.5% 1.5% 1.5% 1.5% 1.5% 1.6% 1.5% 1.5% 1.4% 1.5% 1.4% 1.4% 8,809 9,000 1.4% 8,573 1.4% 1.3% 8,249 7,980 8,000 7,654 7,260 1.2% 6,931 7,000 6,586 6,260 5,924 1.0% 6,000 5,511 4,994 5,000 0.8% 4,537

4,000 0.6%

3,000 0.4% 2,000

0.2% 1,000

0 0.0% Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 19 20 20 20 20 21 21 21 21 22 22 22 22

Remote/Very Remote Proportion of plan approvals (Cumulative)

19 The incremental chart shows the distribution of new participants that have entered in each quarter. The cumulative chart shows the distribution of active participants as at each quarter over time. Quarterly results are reported based on a rolling 3 year period.

December 2022 | NDIS Quarterly Report to disability ministers 24

Section one: Participants and their plans

Age and disability The breakdown of participants by age and disability this quarter indicates:

• Continuation of a high proportion of children aged 0 to 6 years entering the Scheme (47.9% this quarter and 49.9% in the September 2022 quarter). It is also worth noting that the number of children in the Scheme aged less than 18 years was 45.7% at 31 December 2019 and 48.9% at 31 December 2022.20

• Consistent with the high numbers of children, a relatively higher proportion of participants with Developmental Delay entered the Scheme again this quarter (34.3% this quarter and 35.6% in the September 2022 quarter).

• A consistent proportion of participants entering the Scheme this quarter for the remaining disability types, including Autism (29.5%), Psychosocial disability (8.3%) and Intellectual disability21 (5.8%).22

Younger People in Residential Aged Care (YPIRAC) The number of people in residential aged care under the age of 65 years, including those who are not participants of the Scheme, has decreased in recent quarters from 5,468 at 30 September 2019 to 2,934 at 30 June 2022 (a 46 per cent decrease). Also, fewer people under the age of 65 years are entering residential aged care – 386 people under the age of 65 years entered in the September 2019 quarter, compared with 99 in the June 2022 quarter (a 74 per cent decrease).

Figure 8: Number of individuals in residential aged care and admissions to residential aged care (aged under 65 years), by quarter23

6,000 5,468 5,297 5,113 5,000 4,860 4,588 4,340 4,105 3,900 4,000 3,677 3,436 3,161 2,934 3,000

2,000

1,000 386 332 282 247 215 175 164 156 153 133 104 99 0 19-20 19-20 19-20 19-20 20-21 20-21 20-21 20-21 21-22 21-22 21-22 21-22 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Individuals in residential aged care at the end of the quarter Admissions during the quarter

20 There is further information on the changing mix of participants in the Scheme on page 118. The chart shows the proportion of children in the Scheme has increased over the last four years. Also, Appendix E of this report contains charts showing the distribution of participants by age group over time. 21 Intellectual disability includes Down syndrome. 22 Appendix E contains charts showing the change in participant profile by disability group over time. 23 This data is current as at 30 June 2022. As at the time of writing, more current data is not available for publication due to changes to Services Australia’s residential care payment systems.

December 2022 | NDIS Quarterly Report to disability ministers 25

Section one: Participants and their plans

At 31 December 2022, there were 2,153 participants aged under 65 years in residential aged care with an NDIS approved plan, including 48 who were aged under 45 years (2.2 per cent). In addition to fewer participants entering residential aged care, since 1 July 2016, 919 participants have left residential aged care and are now in a more appropriate accommodation setting.

Figure 9: Number of NDIS participants in residential aged care (under 65 and under 45), and total number of individuals under age 65 in residential aged care24

6,000 5,297 5,113 4,860 5,000 4,588 4,340 4,105 3,900 4,000 3,708 3,743 3,690 3,603 3,677 3,497 3,341 3,436 3,232 3,061 3,161 2,938 2,934 3,000 2,735 2,530 2,336 2,153 2,000

1,000 138 130 127 113 101 94 89 85 82 73 64 57 48 0 19-20 19-20 19-20 20-21 20-21 20-21 20-21 21-22 21-22 21-22 21-22 22-23 22-23 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

NDIS participants (aged under 65 years) NDIS participants (aged under 45 years) Individuals in residential aged care under the age of 65 years25,26

24 Represents the number of NDIS participants in residential aged care as per data available on respective quarter-ends. 25 Data provided by the Department of Health and Aged Care as at 30 June 2022. 26 This data is current as at 30 June 2022. As at the time of writing, more current data is not available for publication due to changes to Services Australia’s residential care payment systems.

December 2022 | NDIS Quarterly Report to disability ministers 26

Section one: Participants and their plans

The YPIRAC Targets The Australian Government is committed to achieving the YPIRAC targets which seek to ensure that, apart from where there are exceptional circumstances, there are no people under the age of 65 living in residential aged care by 2025. The Joint Agency Taskforce (JATF) between DSS, Department of Health and Aged Care (DoHAC) and the NDIA, continues to work towards achieving the YPIRAC Targets in partnership with the Stakeholder Reference Group (consisting of sector representatives), State and Territory governments, and younger people and their families. JATF efforts focus on younger people under the age of 65 living in, or at risk of entering residential aged care, including providing choice to First Nations Australians between 50 and 64 years of age who are eligible for the aged care system. The NDIA continues to support younger participants at risk of entering residential aged care, and those already living in residential aged care, to move into more age-appropriate accommodation where they have a goal to do so. From 1 January 2022 to 31 December 2022, 194 participants have transitioned from residential aged care into age-appropriate settings. This includes 17 who have left to their own home (rented or owned), 62 who have exited to SDA, two who have left to medium term accommodation, one who moved into an Individualised Living Option (ILO), and 105 who have left to other shared living arrangements using SIL funding or to other group residential settings.27

Supporting younger people living in residential aged care The NDIA’s specialist YPIRAC Planners and Accommodation teams continue to provide intensive, proactive, and individualised support to source age-appropriate accommodation and services for NDIS participants under the age of 65 who are currently living in, or at risk of entering, residential aged care. As at 31 December 2022, 556 younger people in residential aged care have a goal to leave residential aged care, including 22 under the age of 45. The NDIA also continues to engage with NDIS participants who do not have a current goal to leave residential aged care to make sure they are aware of the home and living options available to them. The NDIA is collaborating with DoHAC-funded System Coordinators to prioritise discussions about alternative accommodation options with NDIS participants under the age of 45 who do not currently have a goal to move but who wish to know more about the options available to them. As at 31 December 2022, there were 1,597 NDIS participants under the age of 65 without a current goal to leave residential aged care. Some of the reasons younger people give about why they choose to remain in residential aged care include that the location of the facility is close to family and informal supports, the younger person has developed valued and trusted relationships with staff and co-residents, the younger person’s support needs and requirements are currently met, the younger person feels secure and happy in their environment and their preferred accommodation type or location may not be available in an area they wish to live. The NDIA is working intensively to better understand the complexities surrounding a younger person’s desire to remain in residential aged care where they do not have a goal to move. The NDIA continues to work closely with DSS, DoHAC and the disability community and sector representatives to achieve the YPIRAC Targets and ensure no younger person enters or lives in residential aged care unless there are exceptional circumstances.

27 There are a further 7 participants in other accommodation settings.

December 2022 | NDIS Quarterly Report to disability ministers 27

A growing demand for his cookies has baker Fritz, 26, excited aboutSmart cookie one day opening his own café. Fritz lives with an intellectual disability, and since joining the NDIS,Fritz is a legend Fritz has found his dream job baking cookies at Blue Tongue Bakery on the Gold Coast.in the baking As part of provider Tea-cup Cottage’s Blue Tongue Adventure program, Fritz became an instant hit baking treats for its hospitality workshop and Blue Tongue were so impressed that they offered Fritz a job at their commercial kitchen on the Gold Coast. There he bakes their best-selling cookie with Smarties, but Fritz’s favourite comes with white chocolate chips. “I like mixing the ingredients the best, and cleaning up afterwards,” he said. Fritz says his interest in cooking comes from his Filipino heritage and watching his dad prepare family meals. “I want to be like my dad,” he said. “Cooking helps me to improve myself.” With help from his support worker, Fritz now has the skills and confidence to be able to work extra hours. “Ever since joining Blue Tongue Adventure’s programs, Fritz has shown a love of all areas of hospitality. “We were delighted to offer him this role in our commercial bakery – it’s just one of many employment avenues for participants of our programs.” With his NDIS supports in place, Fritz has a goal of becoming a waiter while also continuing his work in the kitchen. He hopes to use these all-round hospitality skills to open his own café in the future. “If I work hard, anything is possible,” Fritz said.

December 2022 | NDIS Quarterly Report to disability ministers 28

Section two: Participant and family/carer outcomes 292

Section two: Participant and family/carer outcomes

The NDIS is having a positive impact on the lives of participants, and their families and carers.

2.1 Participant outcomes summary The 30 June 2022 annual outcomes reports highlighted some common themes have emerged on areas where outcomes are improving for participants of different ages (and their families/carers), as well as areas where more work is required.

The NDIA recently released the 30 June 2022 participant outcomes28 and family/carer outcomes29 reports, the fifth in an annual series of such reports. From these reports, some common themes have emerged on areas where outcomes are improving for participants of different ages (and their families/carers), as well as areas where more work is required. A brief overview of these findings is provided below.

Participants aged 0 to 14 For participants aged from birth to before starting school, there were improvements in the following areas:

• Specialist services: an increasing percentage of parents/carers of young children said that their child used specialist services, and that these services helped their child to gain everyday life skills and helped them to assist their child. After five years in the Scheme, 96% used specialist services (a 30 percentage point increase from baseline) and 99% said these services helped their child.

• Gaining skills to participate in everyday life: parents/carers are increasingly saying their child is able to do everyday tasks at home and in the community. For example, 67% of those who have been in the Scheme for three years are able to do everyday tasks, a 14 percentage point improvement from baseline.

• Being welcomed: children who participate in community activities are increasingly likely to feel welcomed or actively included. This age group also saw strong improvements in making friends with people outside the family.

Improvements for participants aged from starting school to 14 were seen in relation to:

• Independence: parents/carers increasingly say their child is becoming more independent (an 11 percentage point increase from 42% at baseline to 53% at fifth reassessment).

• School: understanding of children’s goals at school shows an increasing trend with time in Scheme.

In addition, children aged 0 to 14 are increasingly likely to fit into family life, particularly those who have recently started school.

28 https://data.ndis.gov.au/reports-and-analyses/outcomes-and-goals/participant-families-and-carer-outcomes-reports 29 Ibid

December 2022 | NDIS Quarterly Report to disability ministers 30

Section two: Participant and family/carer outcomes

On the other hand, results suggest further work is needed to improve outcomes for participants aged 0 to 14 in relation to:

• Developmental concerns (participants from birth to before starting school): an increasing percentage of parents/carers report concerns in six or more areas of development, particularly in relation to social interaction, cognitive development, fine motor skills, self-care, and sensory processing. At the same time, as noted above there has been an increasing use of specialist services, and increasing recognition that these services help. Taken together, these results may reflect an increasing awareness of the impacts of their child’s disability and the need for, and value of, specialist services.

• Mainstream schooling: the percentage of children in a mainstream class at school decreased over time, and children who have been in the Scheme for longer as well as older participants are in general less likely to have attended school in a mainstream class.

Participants aged 15 and over There have been significant positive changes for participants aged 15 and over since entering the Scheme in the areas of lifelong learning, choice and control, relationships, home, social/community participation and health and wellbeing. For example:

• Participants are increasingly getting opportunities to learn new things, and completing year 12.

• An increasing percentage made more decisions than they did two years ago, and felt able to have a say with their support services. More chose how to spend their free time (a 20-percentage point increase from 58% at baseline to 78% at fifth reassessment).

• Participants report getting more opportunities to see friends and be more satisfied with their relationship with staff.

• Growing percentages of participants chose where they lived and who they lived with.

• Higher proportions of participants spent their free time doing activities that interest them, were involved in community groups and leisure activities in the last 12 months, got to know people in the community, and had opportunities to try new things and have new experiences. They also felt safer walking alone in their local area after dark, and had a greater say in the community.

• There have been improvements in some health and wellbeing indicators. Participants are more likely to have a doctor they see regularly (9 percentage point increase from 85% at baseline to 94% at fifth reassessment), less likely to have difficulty accessing health services, less likely to have attended hospital in the last 12 months, and more likely to be vaccinated against the flu.

December 2022 | NDIS Quarterly Report to disability ministers 31

Section two: Participant and family/carer outcomes

There are a few areas where there has been a deteriorating trend over time for the older age cohorts – particularly in relation to advocacy, employment and self-rated health:

• Participants have become less likely to feel able to advocate for themselves over time in the Scheme. Younger adults are less likely than older adults to feel able to advocate for themselves. Participants continue to express an increasing desire for more choice and control.

• Overall, for participants aged 15 and over there has been little change in the percentage in a paid job over time in the Scheme. However, the results vary considerably by age group, with younger participants showing strong increases in this employment outcome.

• Self-rated health has deteriorated over time, across all age groups and duration cohorts. Older participants are typically less likely to rate their health as “Excellent”, “Very Good” or “Good”. There has also been a decline in dentist visits.

• Participants express an increasing desire to see friends and family more often.

Families and carers Improvements were observed in the areas of employment, feeling supported, access to services, rights and advocacy, and health and wellbeing. Families/carers of younger participants help their child develop and learn, and become more independent. Families/carers of older participants get support for succession planning. For example:

• Employment: improvements in employment outcomes (having a paid job, working 15 or more hours per week, and being employed in a permanent position) have been observed for families and carers of participants aged 0 to 14, and to a slightly lesser extent, those aged 15 to 24.

• Access to services: increasingly families/carers across all participant age groups are reporting that services used are listening to them and are meeting their needs.

• Health and wellbeing: increasing percentages of families and carers feel that services and supports have helped them to better care for their family member with disability. Respondents are more confident about the future of their family member with disability under the NDIS.

On the other hand, areas where further work is needed to improve outcomes include:

• Family/carer self-rated health has declined over time.

• There are some poorer outcomes over time relating to families feeling supported, particularly: having friends they can see as often as they would like, having people they can ask for practical help as often as they need, and having people they can ask for childcare as often as they need.

• For families and carers of participants aged 0 to 14 there has been deterioration in social and community involvement.

December 2022 | NDIS Quarterly Report to disability ministers 32

Section two: Participant and family/carer outcomes

The remainder of this section contains more detail on outcomes as at 31 December 2022, including:

• Longitudinal results for the four NDIA corporate plan metrics: – Participant employment – Participant social, community and civic participation – Participant choice and control – Family/carer employment

• Perceptions of whether the NDIS has helped

2.2 Measuring outcomes Reports on annual outcomes and specific outcome areas such as employment are publicly available.

Outcomes framework questionnaires The results shown in this section are based on responses provided by participants and their families and carers to the outcomes framework questionnaires. These questionnaires collect information on how participants and their families and carers are progressing in different areas (domains) of their lives. Responses are collected at Scheme entry (“baseline”) and at subsequent plan reassessments, allowing progress to be tracked over a participant’s time in the Scheme. Responses are also used to monitor Scheme progress, and to compare outcomes for participants with those for the wider population. In developing the questionnaires, the NDIA talked to many people, including participants and their families and carers, the IAC, disability groups and researchers. Using research done for the IAC about reasonable and necessary supports across the lifespan, four different participant questionnaires, and three different family/carer questionnaires were developed, depending on the age of the participant.

Reporting on outcomes Information collected from the current outcomes framework questionnaires is used to contribute to a range of publicly available reports, in addition to these Quarterly Reports to Disability Ministers. These reports include:

• Annual outcomes reports (Participant outcomes report | NDIS30, Family and carer outcomes report | NDIS31)

• Analysis focussing on specific outcome areas, such as employment (Employment outcomes - participants, their families and carers | NDIS32) and health and wellbeing (Health and wellbeing of NDIS participants and their families and carers | NDIS33).

In addition, quarterly data cubes are produced containing baseline and longitudinal results for key indicators (Data downloads | NDIS34).

30 https://data.ndis.gov.au/reports-and-analyses/outcomes-and-goals/participant-outcomes-report. 31 https://data.ndis.gov.au/reports-and-analyses/outcomes-and-goals/family-and-carer-outcomes-report. 32 https://data.ndis.gov.au/reports-and-analyses/outcomes-and-goals/employment-outcomes-participants-their-families-and-carers. 33 https://data.ndis.gov.au/reports-and-analyses/outcomes-and-goals/health-and-wellbeing-ndis-participants-and-their-families-and-carers. 34 https://data.ndis.gov.au/data-downloads.

December 2022 | NDIS Quarterly Report to disability ministers 33

Section two: Participant and family/carer outcomes

2.3 Participation in work and community and social activities Despite COVID-19, participation rates in community and social activities have increased, while the overall rate of participation in work is stable.

Participation in community and social activities For participants who have been in the Scheme for at least two years, their community and social participation has increased since they first entered.35 Specifically, comparing responses at the most recent plan reassessment (between two to six years after entry) with responses at Scheme entry36,37:

• six percentage point increase from 34% to 40% for participants aged 15 to 24 years.

• ten percentage point increase from 36% to 46% for participants aged 25 to 34 years.

• eight percentage point increase from 36% to 44% for participants aged 35 to 44 years.

• seven percentage point increase from 36% to 43% for participants aged 45 to 54 years.

• six percentage point increase from 35% to 41% for participants aged 55 to 64 years.

• six percentage point increase from 36% to 42% for participants aged 65 years and older.

• seven percentage point increase from 35% to 42% for participants aged 15 years and older.

The overall result of 42 per cent compares to a 2022–23 target of 46 per cent. In general, the increase in participation in community and social activities has improved the longer participants have been in the Scheme.

35 This section compares Baseline indicator results when participants entered the Scheme, with results measured at the most recent participant plan reassessment for each respondent. Trial participants are excluded. 36 Figures have been rounded to the nearest whole percentage. 37 The participant age reported in this section is as per their latest plan reassessment.

December 2022 | NDIS Quarterly Report to disability ministers 34

Section two: Participant and family/carer outcomes

For participants aged 15 to 24, the increase was 34 per cent to 38 per cent for those who have been in the Scheme for two years, compared with 31 per cent to 43 per cent for those who have been in the Scheme for five years. However for this age group the increase for those who have been in the Scheme for six years was the same as for those who have been in the Scheme for two years (from 34 per cent to 38 per cent), noting that the number of participants in this group is low and the observed participation rate can be volatile.

Figure 10: Change in the percentage of participants participating in social activities who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 15 to 24 years 50% 44% 43% 42% 40% 38% 38% 34% 34% 35% 34% 31% 30%

20%

10%

0% 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

For participants aged 25 to 34, the increase was 35 per cent to 42 per cent for those who have been in the Scheme for two years, compared with 31 per cent to 52 per cent for those who have been in the Scheme for six years.

Figure 11: Change in the percentage of participants participating in social activities who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 25 to 34 years

60% 52% 50% 50% 50% 46% 42% 39%40% 37% 35% 34% 31% 30%

20%

10%

0% 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

December 2022 | NDIS Quarterly Report to disability ministers 35

Section two: Participant and family/carer outcomes

For participants aged 35 to 44, the increase was 34 per cent to 39 per cent for those who have been in the Scheme for two years, compared with 34 per cent to 54 per cent for those who have been in the Scheme for six years.

Figure 12: Change in the percentage of participants participating in social activities who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 35 to 44 years

60% 54% 50%50% 48% 45% 39% 38% 39%40% 34% 35% 34% 30%

20%

10%

0% 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

For participants aged 45 to 54, the increase was 34 per cent to 39 per cent for those who have been in the Scheme for two years, compared with 38 per cent to 53 per cent for those who have been in the Scheme for six years.

Figure 13: Change in the percentage of participants participating in social activities who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 45 to 54 years

60% 53% 49%50% 47% 42% 40% 39% 38% 38% 36% 36% 34% 30%

20%

10%

0% 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

December 2022 | NDIS Quarterly Report to disability ministers 36

Section two: Participant and family/carer outcomes

For participants aged 55 to 64, the increase was 34 per cent to 38 per cent for those who have been in the Scheme for two years, compared with 38 per cent to 46 per cent for those who have been in the Scheme for six years.

Figure 14: Change in the percentage of participants participating in social activities who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 55 to 64 years

50% 46% 46% 43% 41% 40% 38% 37% 38% 35% 35% 34%

30%

20%

10%

0% 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

For participants aged 65 and over, the increase was 35 per cent to 38 per cent for those who have been in the Scheme for two years, compared with 40 per cent to 52 per cent for those who have been in the Scheme for six years.

Figure 15: Change in the percentage of participants participating in social activities who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 65 years and over

60% 52% 50% 46% 42% 44% 40%40% 38% 38% 35% 36% 36%

30%

20%

10%

0% 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

December 2022 | NDIS Quarterly Report to disability ministers 37

Section two: Participant and family/carer outcomes

Combining all age groups, the increase for participants who have been in the Scheme for two years was five percentage points (from 34 per cent to 39 per cent), and the increase for participants who have been in the Scheme for six years is 15 percentage points (from 35 per cent to 50 per cent).

Figure 16: Change in the percentage of participants participating in social activities who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 15 years and over

60%

50%50% 48% 46% 43% 39%40% 36% 37% 34% 35% 34%

30%

20%

10%

0 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

December 2022 | NDIS Quarterly Report to disability ministers 38

Section two: Participant and family/carer outcomes

Participation in work (percentage in a paid job) The percentage in a paid job for those in the Scheme for at least two years continues to be relatively stable overall. However, the percentage and the change over time in the Scheme differs by age group. For instance, the largest percentage increase was for participants in the 15 to 24 age group, consistent with participants entering the workforce for the first time. The percentage in a paid job remains stable or declines for all other age bands. Specifically, comparing responses at the most recent plan reassessment (between two to six years after entry) with responses at Scheme entry38:

• eleven percentage point increase from 11% to 22% for participants aged 15 to 24 years.39

• one percentage point increase from 28% to 29% for participants aged 25 to 34 years.

• one percentage point decrease from 28% to 27% for participants aged 35 to 44 years.

• two percentage point decrease from 25% to 23% for participants aged 45 to 54 years.

• four percentage point decrease from 19% to 15% for participants aged 55 to 64 years.40

• four percentage point decrease from 13% to 9% for participants aged 65 years and older.41

• one percentage point increase from 21% to 23% for participants aged 15–65 years.

The overall result of 23 per cent compares to a 2022–23 target of 26 per cent. The increase in participation in work for participants aged 15 to 24 years and who have been in the Scheme for two to five years has improved the longer participants have been in the Scheme. For participants in the Scheme for two years, the increase was from 12 per cent to 20 per cent, compared with participants who have been in the Scheme for five years, where the increase was from 10 per cent to 27 per cent. There was also an increase for those in the Scheme for six years, from 9 per cent to 25 per cent (so a slightly lower increase than for those in the Scheme for five years, although there is more volatility for the six year cohort due to the lower number of responses).

Figure 17: Change in the percentage of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 15 to 24 years

30% 27% 25% 25%25% 21% 20%20%

15% 12% 11% 10% 10% 10% 9%

5%

0% 2 years 3 years 4 years 5 years 6 years Baseline Latest reassessment Time in Scheme

38 Figures have been rounded to the nearest whole percentage. 39 Some of the increase is due to participants leaving school and starting work. As the Scheme matures it will be possible to analyse the extent to which the percentage gap increases. 40 Some of the decrease for older age groups is due to participants retiring from the workforce. 41 Ibid.

December 2022 | NDIS Quarterly Report to disability ministers 39

Section two: Participant and family/carer outcomes

The percentage in work for participants aged 25 to 34 has not changed materially for participants who have been in the Scheme for two to five years. For those in the Scheme for two years, the percentage increased from 28 per cent to 29 per cent. However, for participants who have been in the Scheme for six years, the percentage increased from 18 per cent to 23 per cent, noting that the number of observations in this group is low relative to other cohorts and the observations may be volatile as a result.

Figure 18: Change in the percentage of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 25 to 34 years 35% 30% 29% 29% 28%30% 28% 29% 28% 28%

25% 23%

20% 18%

15%

10%

5%

0 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

For participants aged 35 to 44, the percentage in work has decreased for all durations by one to two percentage points. For participants in the Scheme for two years, the decrease was 26 per cent to 25 per cent, compared with participants who have been in the Scheme for six years, where the decrease was 24 per cent to 22 per cent.

Figure 19: Change in the percentage of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 35 to 44 years

35% 32% 31% 30% 29%30% 28% 28% 26% 25% 25% 24% 22% 20%

15%

10%

5%

0 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

December 2022 | NDIS Quarterly Report to disability ministers 40

Section two: Participant and family/carer outcomes

For participants aged 45 to 54, the percentage in work has decreased for all durations by one to five percentage points. For participants in the Scheme for two years, the decrease was 22 per cent to 21 per cent, compared with participants who have been in the Scheme for six years, where the decrease was 28 per cent to 23 per cent.

Figure 20: Change in the percentage of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 45 to 54 years

35% 31% 30%30% 28% 27% 26% 25% 25% 23% 23% 22% 21% 20%

15%

10%

5%

0 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

For participants aged 55 to 64, some of whom may have retired, the percentage in work has decreased for all durations by two to eight percentage points. For participants in the Scheme for two years, the decrease was 17 per cent to 15 per cent, compared with participants who have been in the Scheme for six years, where the decrease was 25 per cent to 17 per cent.

Figure 21: Change in the percentage of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 55 to 64 years

30% 26% 25% 25% 21% 20% 19% 18% 17% 17% 17% 15% 15%15%

10%

5%

0 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

December 2022 | NDIS Quarterly Report to disability ministers 41

Section two: Participant and family/carer outcomes

For participants aged 65 and over, many of whom may have retired, the percentage in work has decreased for all durations by three to ten percentage points. For participants in the Scheme for two years, the decrease was 11 per cent to eight per cent, compared with participants who have been in the Scheme for six years, where the decrease was 17 per cent to seven per cent.

Figure 22: Change in the percentage of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 65 years and over

20% 17% 16% 15% 14% 12% 11% 10% 10% 9% 8% 8% 7%

5%

0 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

Looking at all participants who are of working age (15 to 64), the percentage of participants in work has increased slightly from 20 per cent to 21 per cent for those who have been in the Scheme for two years. For participants who have been in the Scheme for six years, the percentage of participants in work has been stable, remaining at 22 per cent.

Figure 23: Change in the percentage of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Participants aged 15 to 64 years

30% 25% 26% 26% 25% 24% 22% 21% 21% 22% 22% 20%20%

15%

10%

5%

0 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

December 2022 | NDIS Quarterly Report to disability ministers 42

Section two: Participant and family/carer outcomes

Family/carer employment rate As for participants, it should be noted that the global COVID-19 pandemic that took hold from early 2020 has had an impact on family/carer employment (and other indicators). The percentage of parents/carers in a paid job for participants who have been in the Scheme for at least two years has improved over time. Specifically, comparing responses at the most recent plan reassessment (between two and six years after entry) with responses at Scheme entry, there has been a:

• five percentage point increase from 46% to 51% for parents/carers of participants aged 0 to 14 years

• one percentage point increase from 47% to 48% for parents/carers of participants aged 15 years and over.

Overall, for parents/carers of all participants, there has been a four percentage point increase, from 46 per cent to 50 per cent. This compares to a 2022–23 target of 50 per cent. For families and carers of participants aged 0 to 14, the percentage in work tends to improve more the longer the participant has been in the Scheme. For those in the Scheme for two years, the families and carers employment rate increased from 46 per cent to 50 per cent, compared to 42 per cent to 52 per cent for those who have been in the Scheme for five years, and 42 per cent to 50 per cent for those in the Scheme for six years.

Figure 24: Change in the percentage of families and carers of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Families and carers of participants aged 0 to 14

60% 54% 52% 51% 51% 50% 50% 46% 46% 46% 42% 42% 40%

30%

20%

10%

0% 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

December 2022 | NDIS Quarterly Report to disability ministers 43

Section two: Participant and family/carer outcomes

For families and carers of participants aged 15 and over who have been in the Scheme for two to four years, the percentage in work increased marginally (by one to two percentage points) from baseline to latest reassessment. Improvements for those in the Scheme for five or six years were larger, at six percentage points.

Figure 25: Change in the percentage of families and carers of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Families and carers of participants aged 15 and over

60% 54% 55%

50% 48% 47% 49% 48% 50% 46% 46% 47%

40%

30%

20%

10%

0% 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

Considering all families and carers of participants in the Scheme for at least two years, larger improvements in the percentage in work are seen where the participant has been in the Scheme for longer. For instance, 46 per cent of those who have been in the Scheme for two years were in work at baseline, compared to 49 per cent at second reassessment. Those in the Scheme for five years improved from 45 per cent at baseline to 53 per cent at latest reassessment, and those in in the Scheme for six years improved from 46 per cent to 53 per cent.

Figure 26: Change in the percentage of families and carers of participants in work who have been in the Scheme for 2, 3, 4, 5 or 6 years Families and carers of participants of all ages

60% 53% 53% 52% 49% 50%50% 46% 46% 47% 45% 46%

40%

30%

20%

10%

0% 2 years 3 years 4 years 5 years 6 years

Baseline Latest reassessment Time in Scheme

December 2022 | NDIS Quarterly Report to disability ministers 44

Section two: Participant and family/carer outcomes

NDIS Participant Employment Strategy The NDIS Participant Employment Strategy and 2021–22 Participant Employment Action Plan concluded in December 2022. In setting priorities for 2023 and beyond, the Agency will:

• Review the outcomes over the last three years to assess progress.

• Confirm the Agency’s commitment to improving employment outcomes for participants and responding to the changed employment landscape.

• Develop an Action Plan for 2023, to maintain our focus on employment outcomes.

Consultation with key stakeholders including the NDIA Participant Reference Group has commenced and further consultation on the development of the Action Plan for 2023 is planned for early 2023. The Action Plan will be underpinned by greater alignment with the Australian Disability Strategy and the Department of Social Services Employ My Ability – Disability Employment Strategy, both released in 2021. Building aspiration for employment and achieving outcomes remains a key focus for the NDIA. There has been an increase in employment goals in participant’s plans to 37 per cent by 30 June 2022. For participants aged 19 to 24 years, employment goals in participant’s plans have increased to 59 per cent by 30 June 2022. The participant employment rate has increased to 23 per cent for people who have been in the Scheme for two or more years.

Sharing key insights on employment supports for young participants In October 2022, the Agency published the School Leaver Participants Employment Survey Outcomes Report detailing the experience of participants who received school leaver employment supports in 2018 and/or 2019. The report is based on the results of a survey to understand participant’s experience of these supports, the outcomes they achieved and how they think supports could be improved. The first Provider Quarterly Report – School Leaver Employment was also published in October 2022 and contains the aggregated data received from Providers from January to December 2021. The Provider Quarterly Report will be released on a regular basis to provide valuable insights on participants experience and outcomes achieved and the factors that contributed towards positive employment outcomes.

Improving pathways from school to work The Agency’s Codesign and Engagement teams have worked in partnership with State and Territory education departments to deliver 33 Pathways to Post School Life information sessions across the country. These sessions assist students with disability, their parents and carers and education professionals to understand the NDIS and mainstream supports available to help young people to successfully transition from school to work. They also facilitate connections with Local Area Coordinator partners to ensure people can navigate and connect to appropriate supports.

December 2022 | NDIS Quarterly Report to disability ministers 45

Section two: Participant and family/carer outcomes

2.4 Perceptions of whether the NDIS has helped Participants have positive perceptions across most domains and for the different age groups. However, the percentage of positive responses varies by domain and age group.

At each plan reassessment, participants are asked whether the NDIS has helped with areas related to each domain. For these questions, longitudinal change is measured from first plan reassessment, since the Scheme has not had an opportunity to help at baseline. Results shown in this section compare responses provided at the first plan reassessment with those from later reassessments, for participants entering the Scheme since 1 July 2016 and who have been in the Scheme for at least two years

Participant choice and control The choice and control metric for participants aged 15 and over is based on the question “Has the NDIS helped you have more choices and more control over your life?” Positive perceptions of whether the NDIS has helped with choice and control have increased for the latest reassessment compared to the first reassessment across all age bands. Older participants tend to have higher levels of satisfaction. Specifically, the percentage who think that the NDIS has helped them have more choices and more control over their life showed:

• nine percentage point increase from 61% to 70% for participants aged 15 to 24 years

• eleven percentage point increase from 66% to 77% for participants aged 25 to 34 years

• ten percentage point increase from 69% to 78% for participants aged 35 to 44 years

• ten percentage point increase from 69% to 79% for participants aged 45 to 54 years

• ten percentage point increase from 71% to 81% for participants aged 55 to 64 years

• eleven percentage point increase from 71% to 82% for participants aged 65 years and older.

Overall, for participants aged 15 and over, there has been a ten percentage point increase, from 66 per cent to 77 per cent. This compares to a 2022–23 target of 75 per cent.

December 2022 | NDIS Quarterly Report to disability ministers 46

Section two: Participant and family/carer outcomes

Other “Has the NDIS helped?” questions For children aged from birth to before starting school, results have improved across all domains. Figure 27 shows the percentages responding positively at first review and at latest review, as well as the change between the two time points.

Figure 27: “Has the NDIS helped?” – participants aged from birth to before starting school42

First review Latest review Percentage Domain % % point change Daily living: child’s development 91 94 +3

Daily living: access to specialist services 91 95 +3

Choice and control (child’s ability to communicate what they want) 83 86 +4

Relationships (fitting into family life) 77 83 +6

Social, community and civic participation (fitting into community life) 63 70 +7

Improvements were slightly stronger for fitting into family and community life (although results for these domains started off at a lower level and hence had more scope to improve). For children aged from starting school to age 14, results are generally less positive than for the younger age group but show stronger improvement over time. Figure 28 shows the percentages responding positively at first review and at latest review, as well as the change between the two time points.

Figure 28: “Has the NDIS helped?” – participants from starting school to age 14

First review Latest review Percentage Domain % % point change Daily living (independence) 61 73 +12

Lifelong learning (access to education) 41 50 +9

Relationships (with family and friends) 50 60 +10

Social, community and civic participation (social and recreational life) 45 53 +8

For young adults aged 15 to 24 years, Figure 29 shows the percentages responding positively at first review and at latest review, as well as the change between the two time points.

42 Figures in this section have been rounded to the nearest whole percentage.

December 2022 | NDIS Quarterly Report to disability ministers 47

Section two: Participant and family/carer outcomes

Figure 29: “Has the NDIS helped?” – participants aged 15 to 24

First review Latest review Percentage Domain % % point change Choice and control 61 70 +9

Daily living 60 72 +12

Relationships 50 54 +4

Home 22 21 −1

Health and wellbeing 43 50 +7

Lifelong learning 36 37 +1

Work 18 17 −1

Social, community and civic participation 55 62 +7

From Figure 29, the largest improvement over time in the Scheme has been observed for the daily living domain (+12 percentage point change). Strong improvements have also been observed for choice and control (+9), relationships (+4), health and wellbeing (+7) and social, community and civic participation (+7). Lifelong learning showed a marginal increase (+1), and there were slight declines for home and work43. For participants aged 25 years and over, perceptions tend to be more positive than for those aged 15 to 24, and the older adult group also shows a stronger improvement over time. Figure 30 shows the percentages responding positively at first review and at latest review, as well as the change between the two time points.

Figure 30: “Has the NDIS helped?” – participants aged 25 and over

First review Latest review Percentage Domain % % point change Choice and control 69 79 +10

Daily living 72 84 +12

Relationships 52 62 +10

Home 30 35 +5

Health and wellbeing 51 61 +10

Lifelong learning 30 32 +2

Work 19 19 0

Social, community and civic participation 59 69 +10

From Figure 30, the largest improvements over time in the Scheme have been observed for daily living (+10 percentage point change), and choice and control (+12). Strong improvements have also been observed for relationships (+10), health and wellbeing (+10) and social, community and civic participation (+10). By contrast with the younger adult group, there was an improvement for the home domain (+5). Similar to the younger adult group, lifelong learning showed a marginal increase (+2), and there was no material change for work.44

43 Figures in this section have been rounded to the nearest whole percentage. 44 Noting that the education and housing systems have a major role to play in the lifelong learning and home domains.

December 2022 | NDIS Quarterly Report to disability ministers 48

Section two: Participant and family/carer outcomes

Results continue to improve with time in Scheme Responses tend to become more positive the longer a participant has been in the Scheme. Highlights, for participants who have been in the Scheme for at least two years, include:

Figure 31: Has the NDIS improved how your child fits into community life?45 For children aged 0 to before starting school

80% 70% 71% 72% 68% 65% 63% 60% 60% 57%

40%

20%

0 2 years 3 years 4 years 5 years

Reassessment 1 Latest reassessment Time in Scheme

Figure 32: Has the NDIS helped your child to become more independent? For children starting school to 14 years

80% 73% 73% 74% 71% 70% 65% 61% 60% 58% 53% 51%

40%

20%

0 2 years 3 years 4 years 5 years 6 years

Reassessment 1 Latest reassessment Time in Scheme

45 There were not enough participants in the Scheme for 6 years for the result to be shown.

December 2022 | NDIS Quarterly Report to disability ministers 49

Section two: Participant and family/carer outcomes

Figure 33: Has the NDIS helped you with daily living activities? For young adults aged 15 to 24 years

80% 74% 75% 74% 72% 69% 62% 61% 60% 58% 58%60%

40%

20%

0 2 years 3 years 4 years 5 years 6 years

Reassessment 1 Latest reassessment Time in Scheme

Figure 34: Has your involvement with the NDIS improved your health and wellbeing? For adults aged 25 years and over

80%

66% 59% 61% 61% 62% 60% 53% 51% 53% 49% 48%

40%

20%

0 2 years 3 years 4 years 5 years 6 years

Reassessment 1 Latest reassessment Time in Scheme

While the above results are encouraging, the analysis also indicates that there are areas where outcomes could be improved. For example, after at least two years in the Scheme, only 17 per cent of participants aged 15 to 24 at their most recent plan reassessment agreed that being in the NDIS had helped them find a suitable job, compared to 18 per cent at their first plan reassessment. Similarly, for participants aged 25 and over, after at least two years in the Scheme, only 19 per cent agreed that being in the NDIS had helped them find a suitable job, almost unchanged from their first plan reassessment. The NDIA is actively working to improve participation in work, as discussed earlier in this section.

December 2022 | NDIS Quarterly Report to disability ministers 50

Nearly 6 years after 24, first started working at the Glenwood Justin,Justin’s paid Public School, he continues to be a valued employee and an important member of the school community.employment “Justin is a very positive presence in our school. He lifts people’s spirits and is part of our school community,” Glenwood Public School Principalrole provides Jay McInney says. Justin, who lives with a moderate intellectual disability and autism,strong sense began working at Glenwood Public School in 2016 after he set himself the goal of finding a job after leaving school.of purpose With School Leaver Employment Support funded through the NDIS, Justin connected with local employment provider JobSupport. The provider worked with Justin to help build his skills and confidence before supporting Justin to secure an ongoing position at the school. Today, Justin is a well-known and much-loved member of school staff who is passionate about his work and has built solid connections with other staff. “I love working at the school,” Justin says. “Everyone is nice. I have a staff uniform and a name badge. I like doing different jobs like laminating and organising the books. It makes me happy.” Justin’s employment continues to be supported through his NDIS plan, which also provides funding for support workers and transport assistance to and from work. Justin’s mother Carmen says her son’s work provides him with a daily routine and strong sense of purpose he might otherwise not have. “He feels important that he’s working because he feels that he’s doing something good, which makes him very happy,” Carmen says.

December 2022 | NDIS Quarterly Report to disability ministers 51

Section three: Participant

experience

Section three: Participant experience

The NDIA is committed to improving service for NDIS participants. That is why the NDIA introduced a Participant Service Charter to explain what participants can expect when they deal with the NDIA, and the Participant Service Improvement Plan that outlines all the improvements the NDIA will make. The NDIA Participant Service Charter sets out what participants can expect from the NDIA and Partners in the Community (PiTC) organisations. It provides overall principles for interactions with participants, and clear service standards and timeframes. These are included in the Participant Service Guarantee (PSG). The Participant Service Charter is also underpinned by the specific tangible actions listed in the Participant Service Improvement Plan. This section provides an update on progress against the Participant Service Improvement Plan and the Participant Service Guarantee.

December 2022 | NDIS Quarterly Report to disability ministers 53

Section three: Participant experience

3.1 Participant Service Improvement Plan Progress is being made against the Participant Service Improvement Plan deliverables.

The NDIA’s Service Improvement Plan is the key to making real the promises in the Participant Service Charter and Participant Service Guarantee. It sets out what the NDIA and partners are going to do to deliver a NDIS that meets expectations.46 The NDIA updated the Service Improvement Plan in 2022 to better reflect the activities underway to deliver on the Participant Service Guarantee. The Participant Service Charter is based on five principles for engagement with participants.

Engagement principle What you can expect

Transparent We will make it easy to access and understand our information and decisions.

Responsive We will respond to individual needs and circumstances.

Respectful We will recognise your individual experience and acknowledge you are an expert in your own life.

Empowering We will make it easy to access information and be supported by the NDIS to lead your life.

Connected We will support you to access the services and supports you need.

The tables in this section outline the activities underway as part of the Service Improvement Plan. These activities are aligned to each of the ‘what you can expect’ statements in the Participant Service Charter. Whilst the list is not exhaustive, the NDIA is continually looking for opportunities to improve our participant service in line with the engagement principles. Highlights for this quarter include:

Participant Service What have we delivered? Improvement Plan Commitment

We will have new systems The NDIA have enhanced controls and processes as part of the claims to make sure providers and payments build of the new ICT system. This quarter, the controls for are paid promptly and core budget claims have been implemented, and there have been some accurately, so your support improvements to payment issues associated with service bookings in the is not interrupted ICT system. The NDIA will continue to provide ongoing enhancements to ensure support is uninterrupted for participants.

46 Work is currently underway to develop a qualitative measurement framework and dashboard to report on the NDIA’s performance against the engagement principles (and associated ‘we will’ commitments), as set out in the Participant Service Charter.

December 2022 | NDIS Quarterly Report to disability ministers 54

Section three: Participant experience

Participant Service Improvement Plan – commitments and progress The NDIA introduced a refreshed Participant Service Improvement Plan 2022–23 to ensure the Service Improvement Plan closely reflected improvements that participants want to see. The Service Improvement Plan sets out what the NDIA will do over the next two years to deliver a Scheme that meets participant expectations. The NDIA and partners will work to deliver on 51 commitments over the next two years. The refreshed Service Improvement Plan includes new and refined commitments, representing the NDIA’s ongoing commitment to participants, their families and carers and the disability community. The NDIA remains committed to making improvements that are important to participants.

Communicating with us The NDIA remains committed to an improved digital experience by delivering more options for participants to access forms and services that supports decision making and access to disability supports. The commitments to enable participants to use online forms and to track applications online will be progressed alongside the national roll-out of the new ICT system due for delivery in 2024. The NDIA is working with participants to improve the online experience of using the myNDIS participant portal. The new participant portal pilot will be completed throughout 2023. The valuable feedback received will be used to guide the direction of building a more accessible and user-friendly portal.

Expected Participant Service Improvement Plan Commitment completion We will put the name of a real person on our letters to you

You will have a current contact name for all your interactions with us

The National Contact Centre (NCC) will give the right information the first time where possible

You will be able to use online forms and services where you want to Jun 24

You will be able to track where your application or inquiry is up to online Jun 24

The website and portal will be clearer and easier to use Jun 24

December 2022 | NDIS Quarterly Report to disability ministers 55

Section three: Participant experience

Getting information from us The NDIA is committed to ensuring transparency and clarity when making decisions about participant access and plans. Therefore, decision letters have been updated to plain English, and the new letter system is currently undergoing testing in the new ICT system test in Tasmania to improve the ability for staff to communicate reasons for these decisions. Feedback from the Tasmanian test will improve the decision letters and the participant experience overall. Once the national roll-out of the new ICT system commences, all decision letters will have an explanation of decisions made. Participant booklets and web content have been reviewed and updated to reflect the changes to the National Disability Insurance Scheme Act 2013 (NDIS Act) in July 2022. Improved letters, booklets and fact sheets with clear information and next steps are being evaluated from November 2022 as part of the Tasmania test of our new ICT system. Feedback received from this test will be considered as part of any updates in time for a national roll out planned for mid-2023. This quarter, more than 30 operational guidelines were published. These guides aim to remove outdated procedures and ensure there is consistency in how the NDIA makes decisions. Furthermore, all operational guidelines have been reviewed and refreshed in plain English, with examples to ensure they are simple, clear, and easy to use. Only a few guidelines remain to be updated and they will be added as they are developed and released in logical groupings.

Expected Participant Service Improvement Plan Commitment completion You will be able to access your personal data and plan details without having to ask through a Freedom of Information (FOI) request Our documents will use consistent terms and definitions with less jargon Our guidelines will come with plain English descriptions and more examples We will be clearer on what reasonable and necessary supports means, with case studies and examples Our decision letters will have reasons for why we have decided something in plain English Jun 23 We will improve access to information about how our processes work, what to expect Jun 23 and what participants need to do at any stage We will have better guidelines and procedures so there is consistency in how we make Jun 23 decisions; and we will make more of these public

December 2022 | NDIS Quarterly Report to disability ministers 56

Section three: Participant experience

Gaining access to the NDIS Work to design new online access request forms continues apace and is due to be released in conjunction with NDIA’s new ICT system. This is part of a broader program of work due for completion in 2023. The NDIA is committed to improving ways to connect people with a disability to the supports they require, including mainstream and community supports. This quarter, the NDIA continues to improve and implement the new Community Connectors process using the new ICT system. This system will be rolled out to the broader population outside the test in the middle of 2023, connecting children with a disability to an early connections plan and adults with a disability to a community connections plan in the pre access to NDIA phase. These plans will drive discussions on opportunities for greater connections to local community and mainstream services. People with a disability who are not granted access to the NDIS are still connected to a community partner who can facilitate connection to mainstream and community services. This will mean that all participants who ultimately do not gain access to the Scheme are still offered and provided with opportunities to link them to community supports.

Expected Participant Service Improvement Plan Commitment completion You will be able to apply to the NDIS in the way you want, including using an online Jun 23 access request form We will make sure you are connected to other mainstream, and community supports Jun 23 and services as well, even if you do not gain access to the NDIS

Making your plan The NDIA is on track to delivering ICT system enhancements to improve the way participants’ statements and goals are recorded in the new ICT system. In addition, the NDIA has designed and built a process for participants to meet face-to-face with the person who makes decisions about their plan supports and funding. These system enhancements are currently being tested and will roll out with other broader system changes in the middle of 2023. The NDIA is building more do-it-yourself online plan tools, including developing a digital resource to enable participants to find relevant information to help them use their NDIS plan more effectively, which includes useful tools and calculators. Work is also underway to support videoconferencing as an option for planning meetings.

Expected Participant Service Improvement Plan Commitment completion If you want, you will be able to have a face-to-face meeting with the person who makes Jun 23 a decision about your plan supports and funding47 We will support you, if you want, to build goals in your plan that are clearly defined, Jun 23 realistic and attainable We’re working to build more do-it-yourself online plan tools Jun 23 We will support more video-conference planning meetings Dec 23

47 Noting face-to-face meetings with LACs can already be requested.

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Section three: Participant experience

Using your plan The NDIA is committed to providing accessible information for self-managed participants with ongoing work to create resources, guides, and training materials. Through ongoing efforts to improving thin markets and engaging in market interventions in collaboration with stakeholders, the NDIA has supported the development of healthier markets in 25 remote and very remote communities. The NDIA have completed 4 market interventions, and a further 21 projects are underway in remote and very remote markets in Western Australia, Northern Territory, Queensland, South Australia, and New South Wales. In October 2022, the Commonwealth, State and Territory disability ministers discussed the need to address barriers to NDIS access and service delivery in thin markets, including for particular support types, First Nations and culturally diverse communities, and regional and remote Australia. The ministers agreed to continue to engage with communities, and State and Territory governments to use more flexible approaches to address thin markets. These projects have commenced evaluation, with an Evaluation Report to be released in 2023. The findings of the evaluation and the NDIS Review will inform our approach to delivering better NDIS services in remote and very remote communities. In the 2022-2023 financial year, the NDIA will establish a dedicated National Remote Services Branch to support the delivery of improved end-to-end pathway options for participants living in remote and very remote areas. In the delivery of thin market projects, the Agency will continue to drive a place-based approach, collaborating with key stakeholders in the community to achieve better integration and availability of disability support services.

Expected Participant Service Improvement Plan Commitment completion Your plan will be longer and ongoing. It will be reviewed when you or we request it – for example, if your circumstances change or something significant happens in your life There will be a simple and quick process when you need to make minor changes to your plan – it won’t require a full “review” We will give you more support for using your plan, for finding both disability services and mainstream supports We will check-in with you on how the plan is going, and whether an update or review is needed You will be able to manage your plan more easily, using a new NDIS mobile app We will work with communities in remote and very remote areas, and other areas lacking services, to trial new ways of organising services so you can more easily use your Jun 23 support funding We will make it easier to self-manage your plan, with appropriate data sharing, support and controls in place; and to move easily between self-managing your plan and using a Jun 23 plan manager We will be clearer on what support coordination services we fund, and how it should be Jun 23 separate from other service providers

December 2022 | NDIS Quarterly Report to disability ministers 58

Section three: Participant experience

Payments from your plan The NDIA is on track to deliver enhancements to the NDIA payment system by implementing a Claims at Point of Support (C-POS) solution to enhance efficiency and ensure a quality experience for participants. A dedicated team has commenced pilot consultation with a small group of participants to refine the approach before consultation with a wider group of participants, providers, and the sector. This consultation will support design work with Commonwealth Bank of Australia (CBA) to ensure the C-POS system delivered suits the needs of the Scheme. The consultation work is due to commence early 2023 with the aim of allowing participants to claim directly from their plan. Furthermore, the NDIA have enhanced controls and processes as part of the claims and payments build of the new system. This quarter, the controls for core budget claims have been implemented, and there have been some improvements to payment issues associated with service bookings in the new ICT system. The NDIA will continue to provide ongoing enhancements to ensure support is uninterrupted for participants. The NDIA has started rolling out improvements in functionality to the myNDIS participant portal in Tasmania, with similar improvements due to be rolled out in the myNDIS app in early 2023. Furthermore, simplification and improvements to language on these platforms are underway.

Expected Participant Service Improvement Plan Commitment completion We will have new systems to make sure providers are paid promptly and accurately, so your support is not interrupted Payments will be able to be made simply and directly for registered and non-registered Sep 23 providers of services – no more paying first from your own cash and claiming it back We will make it easier for you to understand how you make a successful claim from your plan Jun 24

Parts of your plan The NDIA has provided clearer information on ILOs to support participants choose where and how they live, and support participants to access the reasonable and necessary supports they need to meet their home and living goals. The ILO product continues to be refined through incremental changes and releases within the ILO improvement pathway, promoting uptake and growth of individualised living options for participants as an alternative to less contemporary shared living environments.

Expected Participant Service Improvement Plan Commitment completion We will increase the flexibility in living options if you are eligible for SDA There will be a national SDA-matching website showing all available properties We will issue new easy-to-understand guidelines for complex home modifications

There will be a standard form and application process for SDA We will process applications for all supports associated with housing and accommodation issues together and more quickly You will be able to quickly access AT and home modifications with less red tape. This includes a simpler process for requesting complex and non-standard AT or home modifications We will encourage ILOs as an alternative to traditional group homes

We will focus on your plan and goals supporting you to gain employment if that is what you want

December 2022 | NDIS Quarterly Report to disability ministers 59

Section three: Participant experience

Support for engaging with us The NDIS aims to improve how support is provided for participants with complex support needs and require critical supports. Design work is currently underway to develop a new Support Coordination Model with the aim of providing more focused and quality support coordination to address complex support needs in a timely manner. Furthermore, the NDIS is committed to ensuring all participants in aged care are informed about their options to find age-appropriate accommodation through planning conversation and regular check-ins. The NDIA has established new processes focusing on ensuring participants who enter aged care have exhausted all available options to identify suitable housing options before proceeding to aged care accommodation. A new Accommodation Project Team has been established to support the diversion of pathways from aged care. The NDIS will ensure that participants will have regular engagement with a consistent NDIS contact, and a single NDIS contact for households with more than one NDIS participant. The process for ensuring participants have regular and consistent contacts has been deployed in the new ICT system in Tasmania in November 2022.

Expected Participant Service Improvement Plan Commitment completion We will fund specialist community connectors (in First Nations, CALD, and remote communities) to deeply understand how you want to engage with us Liaison Officers, for Health and Justice especially, will help participants interact with the NDIS in each State and Territory We will have an NDIS carer connect network for ageing parents of people with a disability We will pro-actively check-in with you, especially if you may be in a vulnerable situation Our front-line teams will have improved cultural and disability awareness We want to support and promote children and young people’s voice in their own plans; while also working closely with parents and carers We will fund early intervention supports for children more flexibly (including before they enter the Scheme) We will improve the way we provide you support for independent decision-making Mar 23 We will improve our direct support for you if you have complex needs and require critical Jun 23 supports, or are otherwise potentially vulnerable Where possible, your household will have the same NDIS contact Jun 24 We will support you if you are a Young Person in Residential Aged Care to live elsewhere Jun 24

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Section three: Participant experience

3.2 Participant Service Guarantee The latest quarter shows notable improvements in the service standard experience across a number of the measurable Participant Service Guarantee metrics.

Performance against the service standards – December 2022 The NDIA commenced measuring performance against the Participant Service Guarantee metrics prior to passing the Participant Service Charter and Guarantee legislation, and these results have been published in prior quarterly reports. On 30 March 2022, the NDIS Amendment (Participant Service Guarantee and Other Measures) Bill 2021 passed in both houses of Parliament and received Royal Assent on 1 April 2022. The legislation focuses on improving participant experience and builds on the recommendations of the 2019 Tune Review. It legislates the Participant Service Guarantee (from 1 July 2022) and introduces changes that provide greater flexibility for participants and the NDIA to vary plans. The NDIA has made notable improvements in meeting targets this quarter across the planning, plan reassessments and reviewable decisions pathways. It is recognised however that there is still ongoing work to do to ensure all decisions are made on a timely basis for all participants.

PSG Service type Description of the service Service Performance in Comparison Change being guaranteed Guarantee the December to target from last 2022 quarter of 95% quarter 1 General Explain a previous decision, after a 28 days 99% request for explanation is received

2 Access Make an access decision, or request for more information, after an access 21 days 100% request has been received

3 Access Allow sufficient time for prospective participants to provide information, after 90 days 97% NDIA has requested further information

4 Access Make an access decision, after more 14 days 99% information has been provided.

5 Planning Commence facilitating the preparation of a plan, after an access decision has 21 days 96% been made

6 Planning Approve a participant’s plan, after an access decision has been made (excludes 56 days 95% those Early Childhood Approach that have received initial supports)

7 Planning Approve a plan for ECA participants, 90 days 98% after an access decision has been made

8 Implementation Offer to hold a plan implementation Reporting will As soon as meeting, after the plan is approved commence in reasonably the second half practical48 of 2023

Comparison to target of 95% 95% and over 85%-95% Less than 85% Change from last quarter More than 3 percentage Within 3 percentage More than 3 percentage points higher points points lower

48 The average (mean) timeframe for this Participant Service Guarantee metric is 19 days and the median is 3 days.

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Section three: Participant experience

PSG Service type Description of the service Service Performance in Comparison Change being guaranteed Guarantee the December to target from last 2022 quarter of 95% quarter 9 Implementation If the participant accepts the offer, 28 days 100% hold a plan implementation meeting

10 Implementation Provide a copy of the plan to a Reporting will participant, after the plan is approved commence in 7 days the second half of 2023

11 Plan Commence facilitating a scheduled plan reassessment reassessment, prior to the scheduled 56 days 77%* reassessment date

12 Plan Decide whether to undertake reassessment a Participant Requested Plan 21 days 81% reassessment, after the request is received

13 Plan Complete a reassessment, after the 28 days 71% reassessment decision to accept the request was made

14 Plan variations Amend a plan, after the receipt of information that triggers the plan 28 days 94% amendment process

15 Plan variations Amend a plan, after receipt of information relating to a complex quote 50 days 97% that triggers a plan amendment process

16 Plan variations Provide a copy of the plan to a Reporting will participant, after the plan is amended commence in 7 days the second half of 2023

17 Reviewable Complete an internal Review of a decisions Reviewable Decision, after a request is 60 days 95% received

18 Reviewable Implement an AAT decision to amend a 28 days 97% decisions plan, after the AAT decision is made

19 Nominee Cancel participant requested nominee 14 days 100%

20 Nominee Cancel CEO initiated nominee 14 days 100%

• Note: The NDIA’s new participant check-in process ensures that every scheduled reassessment begins with a contact from the planner or partner to discuss reassessment options well before any scheduled reassessment date. Plans are extended automatically if they have not been reassessed before expiry so participants have continuity of support. That is, participants do not stop receiving supports.

Comparison to target of 95% 95% and over 85%-95% Less than 85% Change from last quarter More than 3 percentage Within 3 percentage More than 3 percentage points higher points points lower

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Section three: Participant experience

Key trends in Participant Service Guarantee metrics The NDIA has consistently been meeting Participant Service Guarantee timeframes for access decisions and first plan approvals (for those aged 0–6 years) over the last few quarters, and there has been marked improvement compared to 2020. In the latest quarter, there have been further improvements in meeting the target timeframes for planning, plan reassessments and reviewable decisions.

Access decisions The NDIA has consistently met the 21-day timeframe in respect of access decisions over the last nine quarters.

Figure 35: PSG 2 - Access decision made, or further information requested, after receiving access request

100% 100% 100% 100% 100% 100% 100% 100% 100% 50,000 100% 90% 40,000 80% 70% 30,138 60%30,000 27,747 27,332 28,906 28,535 27,043 29,412 28,783 24,043 50% 20,000 40% 30% 10,000 20% 10% 0 0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Number of tasks % within timeframe

The NDIA has also consistently met the 14-day timeframe in respect to making an access decision after the final information has been provided.

Figure 36: PSG 4 - Make an access decision, after the final information has been provided

98% 99% 99% 98% 99% 99% 99% 99% 99%8,000 100% 90% 7,000 80% 6,000 5,331 70% 5,000 4,631 4,546 4,641 60% 4,183 4,000 50% 3,023 40% 2,8393,000 2,478 2,619 30% 2,000 20% 1,000 10% 0 0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Number of tasks % within timeframe

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Section three: Participant experience

Planning Plan approval timeframes for participants aged 0-6 have improved over the last year, with 98 per cent approved within the timeframe of 90 days in the December 2022 quarter. The target timeframe for plan approvals for those aged 7 and above was reduced from 70 days to 56 days from the March 2021 quarter and there was a consequent reduction in service level met. However, service levels have improved notably since the March 2022 quarter reaching levels prior to the change in target timeframe. There was further improvement in the December 2022 quarter with 95 per cent of plans for those aged 7 and above approved in 56 days.

Figure 37: PSG 5 - Commence facilitating the preparation of a plan, after an access decision has been made49 60,000 96% 97% 96% 100% 89% 90% 85% 90% 81% 82% 82% 50,000 80% 70% 40,000 60% 30,000 50% 21,430 21,458 21,686 21,071 40% 19,81720,000 18,182 15,671 30% 10,528 20%10,000 3,995 10% 0 0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Number of tasks % within timeframe

Figure 38: PSG 7 - First plan approved after access decision has been made, 0–6 years

98% 96% 96% 98% 98% 100%14,000 91% 88% 90% 91% 90% 11,72612,000 80% 9,895 10,000 70% 8,872 8,586 7,944 7,992 60% 8,000 7,601 6,869 6,529 50% 6,000 40% 4,000 30% 20% 2,000 10% 0 0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Number of tasks % within timeframe

49 New business processes have been implemented from July 2021.

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Section three: Participant experience

Figure 39: PSG 6 - First plan approved after access decision has been made, 7+ years50

100%35,000 92% 92% 90% 94% 96% 97% 87% 89% 90% 90% 95%30,000 93% 90% 80% 86% 25,000 80% 82% 83% 70% 60% 20,000 50% 15,000 13,813 12,470 11,925 12,629 12,495 11,606 40% 10,816 10,865 10,674 10,000 30% 20% 5,000 10% 0 0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Number of tasks % within timeframe (56 days) % within timeframe (70 days)

Plan reassessment51 There were 75,867 plan reassessments conducted in the December 2022 quarter. There has been a reduction of plan reassessments from the September 2022 quarter compared to the preceding four quarters due to a plan continuation strategy which involves communicating with the participant to ensure there have been no significant changes in circumstance and that the participant is in agreement with this approach. This has led to a lower volume of plan reassessments in the quarter. Of the 75,867 plan reassessments conducted in the December 2022 quarter, 52,669 (69 per cent) were initiated by the Agency and 23,198 (31 per cent) were requested by participants. AIPRs occur as plans are due to expire, and a new plan is required.

Figure 40: Number of plan reassessments by quarter52

120,000 106,650 101,584 101,903 102,640 100,000 94,114 90,547 90,659 80,000 78,005 75,867

60,000

40,000

20,000

0 Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Plan reassessment

50 The target timeframe for this metric has been reduced from 70 to 56 days in early 2021. 51 Plan Reviews are now referred to as Plan Reassessments in line with the amendments to the NDIA legislation which came into effect on 1 July 2022. 52 Short plans (plans with duration less than or equal 30 days) have been excluded. The number of plan reassessments in historical periods have been updated with retrospective data changes.

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Section three: Participant experience

Decisions about whether or not to conduct a Participant Reassessment Request (PRR) were made within 21 days, 81 per cent of the time in the December 2022 quarter.

Figure 41: PSG 12 - Decision made to undertake PRR after request is received

100% 100% 100% 100% 100% 40,000 93% 100% 91% 35,000 84% 33,293 90% 80% 30,000 28,002 28,793 81% 27,072 70% 24,301 24,18925,000 60% 21,689 19,47520,000 18,320 50% 40%15,000 30% 10,000 20% 5,000 10% 0 0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Number of tasks % within timeframe

The target PRR timeframe was reduced from 42 days to 28 days from the September 2021 quarter and there has been a consequent reduction in service level met. The PRR timeframes have increased since the March 2022 quarter and have reached 71 per cent as at December 2022 based on the 28-day target timeframe, and 87 per cent based on the 42-day target timeframe.

Figure 42: PSG 13 - PRR completed after decision made to undertake reassessment53

35,000 87% 90% 81% 75% 80% 30,000 71% 72% 71% 71% 67% 67% 67% 67% 70% 25,020 25,000 60% 23,017 58% 60% 52% 54% 22,826 20,000 18,549 18,383 50% 19,503 15,000 13,067 12,743 13,939 40% 30% 10,000 20% 5,000 10%

0 0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Sep 22

Number of tasks % within timeframe (28 days) % within timeframe (42 days)

53 In most cases, the results from September 2021 onwards are based on a 28-day timeframe but the results prior to September 2021 are based on a 42-day timeframe.

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Section three: Participant experience

Reviewable decisions The target timeframe for completing a Review of a Reviewable Decision (RoRD) was reduced from 90 days to 60 days from the September 2021 quarter and there has been a consequent reduction in service level met. However, there has been a notable improvement since the December 2021 quarter. The December 2022 quarter has 95 per cent of RoRDs within the target timeframe of 60 days, on par with levels based on the 90-day timeframe.

Figure 43: PSG 17 - Complete RoRDs after request is received54 98% 98% 98% 98%20,000 100% 95% 96% 96% 95% 92% 18,000 96% 94% 95% 90% 89% 16,000 84% 87% 80% 14,447 14,299 14,000 70% 12,358 12,000 60% 10,388 10,626 10,299 10,548 10,000 50% 8,359 8,137 8,000 40% 6,000 30% 4,000 20% 2,000 10% 0 0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Number of tasks % within timeframe (60 days) % within timeframe (90 days)

Service standards for the National Contact Centre Service type Description of the service being guaranteed Performance General Our NCC will answer 80% of calls within 60 seconds. 60% on average throughout the December 2022 quarter (Section 3.4 in this report discusses this further).

Service standards for complaints Service type Description of the service being guaranteed Performance Complaints Resolve 90% of complaints within 21 days after we 88% in the December 2022 receive it. quarter. More complex complaints may take longer to address.

54 In most cases, the results from September 2021 onwards are based on a 60-day timeframe but the results prior to September 2021 are based on a 90-day timeframe.

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Section three: Participant experience

Home and Living decisions The end-to-end process duration for Home and Living applications tracks the time taken from receipt of Home and Living application form through to plan implementation.55

• In the December 2022 quarter, 7,512 Home and Living applications were closed or implemented56 and 72% were finalised within 90 days. This compares with 8,620 applications closed or implemented in the September 2022 quarter.

• At 31 December 2022, 3,188 applications remained in-progress, a net decrease of 251 applications compared with September 2022. 2,614 in progress applications were waiting for a decision from a Home and Living delegate,57 while a further 57458 were waiting for supports to be implemented in a plan.

• Approximately 4% of the open applications have been in progress for 90 days or more, a decrease from 5% as at 30 September 2022. The number of in-progress applications awaiting plan implementation for 90 days or more has increased from 116 applications in September 2022 to 141 applications as at 31 December 2022.

• At 31 December 2022, 56% or 1,792 open applications have been flagged as relating to PRR or RoRD requests.

Figure 44: Number of Home and Living Applications by stage in the Plan Implementation process

Open end of period number

New On-hold Awaiting Awaiting Plan Cohort Last period requests Closed in end of delegate Total Implementation number in period period period59 decision

H&L Applications 3,092 7,691 7,512 83 2,614 574 3,18860

Figure 45: Number of Home and Living applications by time taken from application to Plan Implementation

Duration of closed applications in period Duration of open applications in period

no <14 15 to 31 to 61 to 90+ no <14 15 to 31 to 61 to 90+ Days Total Total data61 days 30 days 60 days 90 days days data days 30 days 60 days 90 days days

H&L Applications 1,812 1,175 1,269 2,285 687 284 7,512 – 870 1,148 785 244 141 3,188

% 24% 16% 17% 30% 9% 4% 100% 0% 27% 36% 25% 8% 4% 100%

55 The time taken for Participants to respond to requests for further information (RFI) has been removed from the duration. 56 An application is considered closed if an application is cancelled or rejected, a Participant is declined all Home and Living supports, or an application won’t progress to implementation (e.g. deceased, Participant chooses not to proceed etc.). An application is considered implemented once a Participant has a new approved Plan. 57 83 out of the 2,614 applications the NDIA is waiting on additional information from participants. 58 The Operations and Support Division are continuing to investigate open applications to ensure next steps are underway for Participants as part of an ongoing process. 59 Applications where implementation will only occur at a later date or may not occur. Includes Participants in the CSN / Complex pathway, Participants awaiting a Hospital Discharge, YPIRAC /Aged Care, Voluntary Out of Home Care (VOOHC), Justice Involvement, AAT cases and unresolved s100 / s48 cases. 60 There are 3,188 open home and living applications relating to 2,753 unique participants. 61 Due to system limitations it is not possible to accurately capture timeframes for all closed applications. This limitation predominantly affects timeframes of cancelled applications.

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Section three: Participant experience

Figure 46: Number of open Home and Living applications by source and time taken from application to Plan Implementation

Duration of open applications in period

<14 <30 <60 <90 90+ Application source Total % days days days days days

PRR 303 626 273 52 27 1,281 40%

RoRD 113 142 175 40 41 511 16%

AIPR 327 134 92 27 25 605 19%

Scheduled Plan Review (SPR) 127 246 241 120 35 769 24%

Missing 0 0 4 5 13 22 1%

Total 870 1,148 785 244 141 3,188 100%

The NDIS is committed to making significant improvements to this metric in the next quarter, including reducing the number of outstanding 90+ day Home and Living requests to be in line with the performance target of all other Participant Service Guarantee metrics. This includes increasing the number of delegates to make Home and Living decisions and the number of staff to process the requests. The NDIA is also continuing to streamline the end- to-end process with the intent of minimising the number of hand-offs which will result in an improvement in the overall timeframe.

Key trends in complaints, RoRDs, and Administrative Appeals Tribunal (AAT) cases Over recent quarters, the percentage of total complaints that have been open for more than 21 days has increased in the last two quarters compared to recent prior quarters with 9 per cent in the December 2022 quarter still open after 21 days.

Figure 47: Open complaints and percentage that have been open for more than 21 days62

9,000 50% 8,000 43% 45% 7,000 40% 35%6,000 30% 5,000 25% 4,000 20% 17%3,000 13% 15% 2,000 10% 9% 1,362 10% 6% 4%1,000 860 4% 4% 3% 6% 5% 4% 1,033 774 5% 597 684 584 927 764 1,021 640 926 1,202 0 0% Dec 19 Mar 20 Jun 20 Sep 20 Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Open complaints % open more than 21 days

62 The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

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Section three: Participant experience

Around 92 per cent of complaints have been closed within 21 days in the past four quarters. However, this proportion has declined from levels seen in 2021.

Figure 48: Closed complaints and percentage completed within 21-day timeframe

35,000 120%

30,000 95% 92% 91% 94% 95% 97% 96% 93% 91% 88% 100% 85%25,000 80% 20,000 67% 58% 60% 15,000 9,662 40%10,000 8,477 9,091 9,508 9,734 9,614 10,415 6,419 7,017 5,836 6,443 6,571 6,694 20% 5,000

0 0% Dec 19 Mar 20 Jun 20 Sep 20 Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Closed complaints in the quarter % completed within 21 days

There was a significant decline in participant complaints as a proportion of active participants between March 2020 and June 2020. Over the last five quarters, the number of complaints has increased as a proportion of active participants (6.3 per cent in the December 2022 quarter). The number of complaints received from providers decreased during the quarter (Figure 49) with 236 complaints received, which is equivalent to 2.3 per cent of registered providers making a complaint.

Figure 49: Number and proportion of participant complaints over time63

20,000 9% 8.2% 18,000 7.6% 8% 7.4% 7.4% 7.0% 7.1% 7.1%16,000 6.6% 6.3% 7% 14,000 5.9% 5.8% 5.9% 6% 12,000 5.6% 5% 10,000 9,476 9,300 9,618 8,872 8,752 8,640 7,542 4% 8,000 6,695 6,706 5,956 6,102 6,471 3% 6,000 5,313 2% 4,000 2,000 1% 0 0% Dec 19 Mar 20 Jun 20 Sep 20 Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Participant complaints Rate of complaints to active participants

63 In the ‘My Customer Requests’ tile launched in October 2019, it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. Previously, the single source was often recorded as a participant regardless of whether a provider was associated with the complaint.

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Section three: Participant experience

Figure 50: Number and proportion of provider complaints over time64

1,400 5.7% 5.6% 6% 5.4% 5.5% 5.5% 1,200 5% 4.4% 4.2%1,000 4% 3.6% 800 3.8% 3.9% 3.6% 3.5% 3% 600 512 436 455 461 485 2.3% 2% 404 392 400 344 356 366 337 335 236 1% 200

0 0% Dec 19 Mar 20 Jun 20 Sep 20 Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Provider complaints Rate of complaints to registered providers

The number of RoRDs as a percentage of active participants has decreased from 10.0 per cent in the September 2021 quarter to 5.5 per cent in the December 2022 quarter.

Figure 51: Requests for a RoRD – quarterly trend65

20,000 12% 9.8% 10.0% 10% 9.1% 15,000 7.7% 11,913 7.4% 8% 11,228 11,235 6.5% 9,853 9,752 5.5%10,000 8,854 6% 7,807 4% 5,000 2%

0 0% Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Number of RoRDs Rate of RoRDs to active participants

64 In the ‘My Customer Requests’ tile launched in October 2019, it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. Previously, the single source was often recorded as a participant regardless of whether a provider was associated with the complaint. As a result of using the ‘My Customer Requests’ tile, the number and rate of provider complaints increased in 2019–20 Q2. 65 The number of RoRDs have changed compared with the previous report. This is due to additional records which have been retrospectively added/removed from the underlying data. Work to include records entered in the off-system database as well as requests that have been recorded in the ICT system continues.

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Section three: Participant experience

Of the 36,266 RoRDs received over the last year, 26,826 (74 per cent) related to plan reassessment decisions, with the remaining relating to first plan approvals and access decisions. In considering changes in the plan budgets for these plans resulting in a RoRD, 54 per cent had a decrease in plan budgets and 46 per cent had an increase prior to the RoRD request.

Figure 52: Change in plan budgets for plans resulting in RoRDs received (1 January 2022 to 31 December 2022)

54% 46% 6,000 25% 20% 5,000 17% 20%

4,000 13% 15% 12% 11% 3,000 10% 10% 10% 7% 2,000

5% 1,000 1,952 5,279 4,645 2,574 3,246 3,432 2,663 3,035 0 0% Less Between Between Between Between Between Between Greater than -50% and -20% and -5% and 0% and 5% and 20% and than -50% -20% -5% 0% 5% 20% 50% 50%

Total number of plans Proportion of plans

There were 7,348 RoRDs closed in the December 2022 quarter with 1,165 requests withdrawn.66 Of the remaining closed RoRDs, 3,968 confirmed the Agency’s decision, meaning there was no change from the Agency’s decision. Further, there were 2,215 decisions to amend or set aside the decision of the original decision maker. Decisions are often varied or set aside as further evidence is obtained during the review process.

Figure 53: Closed RoRDs by outcome – quarterly trend

16,000 14,000 2,863 1,966

12,000 1,767 2,880 10,000 3,290 1,880 1,502 8,000 4,154 1,933 1,165 2,239 6,000 1,902 3,914 2,215 4,000 8,146 7,502 6,169 5,303 5,700 3,968 2,000 3,122 0 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Confirmed Vary – set aside Withdrawn

66 The number of closed RoRDs have changed compared with the previous report. This is due to additional records which have been retrospectively added/removed from the underlying data. The data on RoRDs will be enhanced with the implementation of the new ICT system, and will improve reporting on Internal RoRDs in future reports.

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Section three: Participant experience

If a person is not satisfied with the outcome of their review, they may apply to the AAT for review of a decision made by a reviewer. The NDIA is committed to acting as a model litigant in the AAT as required by the Legal Services Directions 2017, and in doing so works with applicants and their legal representatives to resolve their matters as early as possible in the AAT process.67,68 There were 1,123 new AAT cases in the December 2022 quarter, relating to 1,105 participants. The number of new AAT cases (as a proportion of active participants) has decreased steadily over the last four quarters after a significant increase in the year to 31 December 2021. In the December 2022 quarter the rate decreased to 0.8 per cent and has decreased since the December 2021 peak of 1.51 per cent. While taking into consideration that each decision made in the AAT is merit-based (i.e. specific to the individual facts and circumstances of the particular case leading to a decision before the Tribunal), and thus not a legal precedent, the NDIA is constantly monitoring the issues emerging from its AAT decisions to further develop its policies in supporting a consistent and equitable approach to its funding packages under s34 of the Act and reasonable and necessary supports.

Figure 54: Number and proportion of new AAT cases over time

2,000 1.51% 1.6% 1,800 1.4% 1.22%1,600 1.02% 1.2% 1,400 0.98% 1.0%1,200 0.88% 0.80% 0.78% 1,000 0.8% 0.69% 1,865 800 1,561 0.6% 0.43% 0.42% 1,292 600 1,212 1,194 1,123 0.39% 0.38% 0.34% 0.4% 400 891 561 200 374 365 341 404 460 0.2% 0 0% Dec 19 Mar 20 Jun 20 Sep 20 Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Total AAT cases (Incremental) Rate of new AAT cases to active participants

67 As part of the AAT process, it is not uncommon for new requests to be made and for new evidence to be provided by applicants while their matters are in progress. This contributes to NDIS decisions being varied in the AAT. 68 Further information about the AAT process can be found on the AAT website: https://www.aat.gov.au/apply-for-a-review/national-disability-insurance-scheme-ndis/can-we-help

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Section three: Participant experience

There were 4,066 plan reassessments that led to an AAT case in the last year. In considering changes in the plan budgets for these plans resulting in an AAT case, 63 per cent had a decrease in plan budgets prior to applying to the AAT and 37 per cent had an increase.

Figure 55: Change in plan budgets for plans resulting in an AAT case received in this calendar year (1 January 2022 to 31 December 2022) 63% 37% 1,200 30% 25% 1,000 25%

800 18% 20%

600 15% 11% 11% 10% 400 8% 8% 9% 10%

200 5%

456 1,023 731 343 399 431 337 346 0 0% Less Between Between Between Between Between Between Greater than -50% and -20% and -5% and 0% and 5% and 20% and than -50% -20% -5% 0% 5% 20% 50% 50%

Total number of plans Proportion of plans

There have been 10,621 AAT cases closed since the commencement of the NDIS. Of those cases, 10,370 were resolved before a hearing, with the remaining 251 progressing to a substantive hearing and receiving a decision on a substantive legal issue.

Figure 56: AAT cases by open/closed and decision

Number of unique Number of cases active participants69

AAT Cases 14,312 13,086

Open AAT Cases 3,691 3,657

Closed AAT Cases 10,621 9,756

Resolved before hearing 10,370 9,535

Gone to hearing and received a substantive decision 251 221

Of the cases no longer before the AAT, approximately 64 per cent were resolved by agreement, 31 per cent were withdrawn by the applicant or dismissed by the AAT and two per cent proceeded to a (substantive) hearing.70

69 As participants may have both open and closed cases, the unique active participants will not sum to the total. 70 Less than 4 per cent of cases were related to applications for an extension of time which were declined by AAT or were not opposed by the Agency, matters over which AAT has no jurisdiction and reasons that were unspecified

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Section three: Participant experience

Of the cases that went to (substantive) hearing, the NDIA’s original decision was:

• Affirmed in 101 cases (40%). This means the NDIA’s original decision was not changed.

• Varied in 63 cases (25%). This means the original decision was changed or altered in some way. As above, where changes to the plan were made by the AAT, this did not necessarily relate to the whole plan. In many cases it was only part of the plan.

• Set aside in 87 cases (35%). This means the AAT agreed or partially agreed that the original decision was incorrect. The AAT either replaced the NDIA’s original decision to some extent or sent the matter back to the Agency to make a new decision in accordance with specific instructions or recommendations. Where changes to the plan were made by the AAT, this did not necessarily relate to the whole plan. In many cases it was only part of the plan.

The NDIA is seeing an increasing number of cases proceeding to a (substantive) hearing in most recent quarters, which is consistent with the rising complexity in the multitude of supports being requested for review by applicants.

Figure 57: AAT cases that have gone to hearing and received a substantive decision71

101 (40%): Hearing decision – affirmed

Total 63 (25%): Hearing decision – varied 251 87 (35%): Hearing decision – set aside

71 The Tribunal will affirm the decision under review if it finds that the NDIA has made the correct decision or vary the decision under review if it finds the NDIA’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the NDIA has made a wholly or partially incorrect decision. In this case they can replace the NDIA’s decision or send the case back to the NDIA with considerations to be taken when making a new decision.

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Section three: Participant experience

Pathway from plan reassessments and first or short plans to RoRDs and AATs A participant may request a RoRD and then further appeal to the AAT. The following two figures show the pathway from plan reassessments and first or short plans to RoRDs and AAT cases between 1 April 2021 and 30 June 2022. The proportion of RoRDs, arising from both plan re-assessments and first or short plans, has been reducing in recent quarters.

• Plan reassessment related RoRDs have declined from a peak of 9.1% (8,282 RoRDs) in the June 2021 quarter to 6.5% (6,636 RoRDs) in the June 2022 quarter

• First or short plan related RoRDs have declined from a peak of 5.5% (1,208 RoRDs) in the June 2021 quarter to 4.3% (1,046 RoRDs) in the June 2022 quarter

The proportion of AATs arising from RoRDs, for both plan re-assessments and first or short plans, has been reducing in recent quarters.

• Plan reassessment related AATs have declined from a peak of 15.9% (1,161 AATs) in the December 2021 quarter to 13.7% (907 AATs) in the June 2022 quarter

• First or short plan related AATs have declined from a peak of 8.3% (106 AATs) in the September 2021 quarter to 5.3% (55 AATs) in the June 2022 quarter.

Figure 58: Pathway from plan reassessment to RoRDs and AAT between 1 April 2021 and 30 June 2022 at 31 December 2022

9,000 18% 8,282 8,332 15.9% 8,000 16% 14.4% 14.1% 13.7% 7,000 7,311 14% 12.4% 6,765 6,6366,000 12% 5,000 10% 9.1% 8.2% 4,000 6.9% 8% 6.6% 6.5% 3,000 6% 2,000 4% 1,029 1,200 1,161 953 9071,000 2%

0 0% Jun 21 Sep 21 Dec 21 Mar 22 Jun 22

Number of closed internal RoRDs that led to an AAT matter Number that led to an internal RoRD % plan reassessments that became internal RoRDs % closed reassessments and internal RoRDs that led to AAT matters

December 2022 | NDIS Quarterly Report to disability ministers 76

Section three: Participant experience

Figure 59: Pathway from first or short plans to RoRDs and AAT between 1 April 2021 and 30 June 2022 at 31 December 2022

1,400 9% 8.3% 1,272 1,281 1,254 1,208 8%1,200 6.5% 1,046 7% 1,000 6.0% 6.4% 5.3% 6% 5.5% 800 5% 5.2% 5.2% 5.2% 600 4.3% 4% 3% 400 2% 200 77 106 83 75 55 1% 0 0% Jun 21 Sep 21 Dec 21 Mar 22 Jun 22

Number of closed internal RoRDs that led to an AAT matter Number that led to an internal RoRD % other plans that became internal RoRDs % closed other plans and internal RoRDs that led to AAT matters

December 2022 | NDIS Quarterly Report to disability ministers 77

Section three: Participant experience

3.3 Participant satisfaction Participant satisfaction has remained in line with satisfaction over previous quarters.

In September 2018, the NDIA expanded on the original participant satisfaction survey (conducted since the start of trial) to allow for a comprehensive understanding of the participant experience at each stage in the pathway. The NDIA gathers responses at the four primary stages of the participant pathway – access, pre- planning, planning and plan reassessment. In the December 2020 quarter, the NDIA transferred the administration of the survey away from the NCC to another third party supplier, Australian Healthcare Associates. This was in response to the Tune review, which recommended the survey be undertaken as independently as possible from the NDIA. This change in administrator has resulted in a “break” in the time series, meaning quarterly results up to and including the September 2020 quarter, do not compare with quarterly results from December 2020 and onwards. Also in line with the Tune review, the NDIA worked with the IAC to build on this survey to develop a more comprehensive picture of participant satisfaction. This included input regarding the current approach, and suggested improvements to current questions. The NDIA engaged the Council for Intellectual Disability to undertake consultation on making the surveys more accessible, including for people with complex communication needs. This quarter, 87 per cent of participants rated the Planning process as either good or very good, with a further eight per cent rating the experience as neutral. Eighty-one per cent of the participants in the quarter rated the Access process as either good or very good, 82 per cent rated the Pre-Planning process as either good or very good, and 68 per cent of participants rated the Plan Reassessment process as either good or very good. These results are based on 1,075 surveys at Access, 914 at Pre-Planning, 4,565 at Planning and 10,080 at Reassessment, which is 16,634 in total. Satisfaction with the Plan Reassessment process has started to trend down very slightly, with a one percentage point decrease in the two most recent quarters, after stabilising in the 2021–22 year.

Figure 60: Rating of experience with the NDIS (1 October 2022 to 31 December 2022)

Access Pre-Planning Planning Plan Reassessment

Very good/good 81% 82% 87% 68% Neutral 10% 12% 8% 14% Poor/very poor 9% 6% 5% 18%

December 2022 | NDIS Quarterly Report to disability ministers 78

Section three: Participant experience

Figure 61: Trend of satisfaction across the pathway (% very good/good)72

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

The 2020-21 Q2 78% Access Q3 76%Process Q4 77% 2021-22 Q1 75% Q2 77% Q3 81% Q4 81% 2022-23 Q1 81% Q2 81%

The 2020-21 Q2 77% Pre-Planning Q3 81% Process Q4 77% Q1 76% Q2 76% 2021-22 Q3 78% Q4 79% 2022-23 Q1 80% Q2 82%

The 2020-21 Q2 85% Planning Q3 85%Process Q4 83% 2021-22 Q1 84% Q2 83% Q3 86% Q4 85% 2022-23 Q1 85% Q2 87%

The 2020-21 Q2 76% Reassessment Q3 74%Process Q4 71% 2021-22 Q1 70% Q2 70% Q3 72% Q4 70% 2022-23 Q1 69% Q2 68%

72 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection.

December 2022 | NDIS Quarterly Report to disability ministers 79

Section three: Participant experience

Figure 62: Satisfaction across the four stages of the pathway73 Stage One: Access 100 97% 97% 86% 87% 79% 80 77%

60

40

20

0 Are you happy with how Was the person from the Do you understand what will coming into the NDIS has gone? NDIS respectful? happen next with your plan?

Prior quarters Q2 2022-23

Stage Two: Pre-Planning 100 95% 95% 89% 85% 81% 80 77% 67% 68% 60

40

20

0 Did the person from the Did you understand why Were decisions Are you clear on NDIS understand how your you needed to give the about your plan what happens next disability affects your life? information you did? clearly explained? with your plan?

Prior quarters Q2 2022-23

Stage Three: Planning 100 97% 98% 90%91% 88% 90% 83% 84% 80

60

40

20

0 Did the person from the Did you understand why Were decisions Are you clear on NDIS understand how your you needed to give the about your plan what happens next disability affects your life? information you did? clearly explained? with your plan?

Prior quarters Q2 2022-23

73 Prior quarters include responses from 1 October 2020.

December 2022 | NDIS Quarterly Report to disability ministers 80

Section three: Participant experience

Figure 62: Satisfaction across the four stages of the pathway74 cont. Stage Four: Plan Reassessment

100 85% 86% 85% 81% 78% 75% 80

60

40

20

0 Did the person from the NDIS Did you feel prepared for Is your NDIS plan helping understand how your disability your plan reassessment? you to make progress affects your life? towards your goals?

Prior quarters Q2 2022-23

The surveys also include questions that provide further insights at each stage of the pathway. The results (Figure 62) indicate that satisfaction for the December 2022 quarter is slightly more favourable than for prior quarters for most questions about the first three pathway stages, although satisfaction declined slightly in relation to Plan Reassessment. For this quarter and historically, the percentage who have a clear understanding of what happens next with their plan in the first three steps of the participant pathway has been lower than the positive response rate for other questions. For example, at planning, 84 per cent were clear on what happens next with their plan (one percentage point higher than for prior quarters), lower than the 90–98 per cent responding positively to other questions about planning. Participants surveyed responded very positively to questions on whether the person from the NDIS was respectful, and to understanding why they needed to provide the information they did.

74 Prior quarters include responses from 1 October 2020.

December 2022 | NDIS Quarterly Report to disability ministers 81

Section three: Participant experience

3.4 The NDIS National Contact Centre (NCC) This quarter saw the NCC commence transition to the new ICT system requiring officers to deliver frontline services for participants in two different systems. Customer satisfaction and first contact resolution results continue to remain high.

The NDIS NCC provides personal and high-quality services and information about the NDIS for people with disability, their family and carers, and service providers. Serco Citizen Services (Serco) have been delivering the NCC service since June 2018, operating from Dandenong and Newborough in Victoria. During the quarter, the NCC commenced transitioned to the new ICT system. The new system will enable the NCC to continue to improve service quality and customer experience. First call resolution improved to 85.7 per cent from the prior quarter’s result of 79.4 per cent. Customer experience also improved across the quarter, with 91.9 per cent of post call survey respondents scoring their experience with the NCC as ‘High’ or ‘Very High’, up from 85.8 per cent in the prior quarter. NCC services were impacted by increased COVID-19 cases through the NCC workforce and technical issues from the new ICT system migration impacting email processing. These challenges contributed to a reduction in telephony grade of service performance with 59.5 per cent of calls being answered within 60 seconds, reduced from the previous quarter (69.2 per cent). The average speed of answer was 1 minute and 44 seconds, which was longer than the previous quarter result of 1 minute and 6 seconds, however still within expected levels. A small backlog of emails resulting from operational challenges has been cleared.

Figure 63: Quarterly telephony grade of service, average speed of answer and customer experience results

% 100% 15:00 92% 14:00 (mins) 90% 85% 84% 86% 83% 83% 84% 86% 13:00 78% 80%experience 80% 12:00 answer 81.1% 73.0% 79.0% 78.8% 69.2% 11:00 of 70% 63.6% 62.5% 10:00customer 59.5% speed 60% 9:00 and 8:00 50% 7:00 Average 41.2%Service 40% 6:00 of 5:00 4:00Grade 30% 3:14 20% 3:00 1:40 1:51 1:44 0:52 0:47 0:51 1:06 2:00 10% 0:34 1:00 0% 0:00 20-21 20-21 20-21 21-22 21-22 21-22 21-22 22-23 22-23 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

Grade of Service level– Calls answered within 60 seconds Average speed of answer (mins)

Customer experience rating - ‘High’ or ‘Very High’ Service level target - Calls answered within 60 seconds

December 2022 | NDIS Quarterly Report to disability ministers 82

Section three: Participant experience

The NCC’s webchat channel continues to see significant growth across the financial year to date, with 27,682 webchats offered for the quarter. Of the webchats received during the quarter, 75 per cent were answered within 20 seconds, slightly below the target of 80 per cent.

Figure 64: Quarterly webchat grade of service and offered chat volume

99%40,000 100% 95% 92% 35,720 87% 87% 90% 35,000 82% 80% 80% 75% 30,000 71% 27,843 27,682 70% 28,015 25,000 23,990 60% 21,676

20,000 50% 16,028 15,229 40% 15,000 11,355 30% 10,000 20%

5,000 10%

0 0% 20-21 20-21 20-21 21-22 21-22 21-22 21-22 22-23 22-23 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

Webchats offered Grade of service (within 20 seconds) Grade of service target (within 20 seconds)

December 2022 | NDIS Quarterly Report to disability ministers 83

Something magical happened for contemporary First Nations artistJackie is a Jackie, 32, when the global pandemic forced her indoors. “During COVID I was just doodling in my journal and I liked it, so I thoughtproud role I would try it on canvas, and I developed a new style,” Jackie says. Jackie’s doodlings turned into some of her most creative and powerfulmodel to other works yet. The proud Ngarrindjeri and Wirangu woman won the 2020 Dawn Slade-Faull Award which supported her first solo exhibition,First Nations showcasing her new ‘big, bright and bold’ large-scale works. Within hours of opening her first solo exhibition, Salt & Sand, she’d soldpeoples several of her new pieces. Since then, Jackie has been busy taking part in group exhibitions and collaborating with other emerging and established South Australian artists. “Other people love my art, I’ve had a lot of compliments. A lot of people look up to me and I want to be a role model because I do good things in my life,” she says. Jackie, lives with Fetal Alcohol Spectrum Disorder (FASD) and her disability impacts her in many ways, including learning, communication and memory difficulties, anxiety, social problems, and distressing mood swings. Jackie is supported in her career as an artist by the NDIS. She attends a funded Visual Arts program with registered NDIS provider Tutti Arts, which helps her with professional career development. “Life has improved because I’m getting the supports I need through the NDIS,” Jackie says. “I’m a role model to young Indigenous people and I want to keep that going to show them if you put your mind to it, you can achieve your dreams.”

December 2022 | NDIS Quarterly Report to disability ministers 84

Section four: Providers and the growing market 854

Section four: Providers and the growing market

The provider market continues to grow.

4.1 Support categories The largest support categories are core support for daily activities, core support for social and community participation, and capacity building for daily activities.

$31.0bn in support has been provided in the 12 months to 31 December 2022.75 The largest support categories are core daily activities (54 per cent of total payments), core social and community participation (20 per cent of total payments), and capacity building daily activities (therapy services) (13 per cent of total payments). Core daily activities includes participants in SIL. $7.7bn of the $16.7bn payments on core daily activities in the 12 months to 31 December 2022 was for payments for participants in SIL.

Figure 65: Total payments from 1 January 2022 to 31 December 2022 Support Category Total payments (in $m) % of total payments

Core - daily activities 16,691 53.9%

Core - community 6,144 19.8%

Core - consumables & transport 1,321 4.3%

Capacity building - daily activities76 3,888 12.6%

Capacity building - other 1,975 6.4%

Capital 933 3.0%

Total77 30,959 100.0%

75 This represents total payments on a cash basis (including payments made under in-kind arrangements). On an accrual basis, total payments were $32.1 billion. 76 Includes therapy services. 77 Total includes $7m of payments with no support category.

December 2022 | NDIS Quarterly Report to disability ministers 86

Section four: Providers and the growing market

Over the last two years, payments have grown by 54 per cent (from $5.5bn in the December 2020 quarter to $8.4bn in the December 2022 quarter). Payments have grown substantially across the support categories, most notably for core social and community participation (growing by 92 per cent over the period). This is consistent with one of the main goals of the Scheme to increase social and community participation. The percentage breakdown by support category has remained relatively stable, noting that core daily activities has decreased from 55 per cent to 53 per cent, while core social and community participation has increased from 17 per cent to 21 per cent.

Figure 66: Total payments (in $m and %) per quarter - all participants

Dec Mar Jun Sep Dec Mar Jun Sep Dec Support category 20 21 21 21 21 22 22 22 22

Core - daily activities 3,022 3,267 3,733 3,506 3,627 3,884 4,066 4,285 4,455

Core - community 934 1,028 1,177 1,163 1,246 1,266 1,447 1,639 1,792

Core - consumables & transport 255 291 293 319 304 309 331 343 338

Capacity building - daily activities 683 678 829 854 873 805 968 1,050 1,065

Capacity building - other 363 368 418 443 447 434 490 523 528

Capital 209 186 183 200 208 190 238 256 249

Total 5,467 5,818 6,634 6,488 6,707 6,890 7,542 8,097 8,430

Dec Mar Jun Sep Dec Mar Jun Sep Dec Support category 20 21 21 21 21 22 22 22 22

Core - daily activities 55% 56% 56% 54% 54% 56% 54% 53% 53%

Core - community 17% 18% 18% 18% 19% 18% 19% 20% 21%

Core - consumables & transport 5% 5% 4% 5% 5% 4% 4% 4% 4%

Capacity building - daily activities 12% 12% 12% 13% 13% 12% 13% 13% 13%

Capacity building - other 7% 6% 6% 7% 7% 6% 7% 6% 6%

Capital 4% 3% 3% 3% 3% 3% 3% 3% 3%

Total 100% 100% 100% 100% 100% 100% 100% 100% 100%

December 2022 | NDIS Quarterly Report to disability ministers 87

Section four: Providers and the growing market

Payments for participants receiving SIL supports have also grown over the last two years from $1.9bn in the December 2020 quarter to $2.7bn in the December 2022 quarter. The SIL component (core daily activities) of the plan represents approximately 77 per cent of total payments.

Figure 67: Total payments (in $m and %) per quarter – participants in SIL

Dec Mar Jun Sep Dec Mar Jun Sep Dec Support Category 20 21 21 21 21 22 22 22 22

Core - daily activities 1,513 1,633 1,632 1,649 1,634 1,813 1,824 1,944 2,107

Core - community 205 222 257 245 262 264 304 341 378

Core - consumables & transport 22 24 24 27 26 27 28 32 33

Capacity building - daily activities 35 37 43 44 47 43 51 56 61

Capacity building - other 57 55 64 67 67 66 78 85 91

Capital 45 45 45 45 53 50 56 65 64

Total 1,879 2,017 2,066 2,080 2,090 2,264 2,342 2,526 2,737

Dec Mar Jun Sep Dec Mar Jun Sep Dec Support Category 20 21 21 21 21 22 22 22 22

Core - daily activities 81% 81% 79% 79% 78% 80% 78% 77% 77%

Core - community 11% 11% 12% 12% 13% 12% 13% 14% 14%

Core - consumables & transport 1% 1% 1% 1% 1% 1% 1% 1% 1%

Capacity building - daily activities 2% 2% 2% 2% 2% 2% 2% 2% 2%

Capacity building - other 3% 3% 3% 3% 3% 3% 3% 3% 3%

Capital 2% 2% 2% 2% 3% 2% 2% 3% 2%

Total 100% 100% 100% 100% 100% 100% 100% 100% 100%

December 2022 | NDIS Quarterly Report to disability ministers 88

Section four: Providers and the growing market

4.2 Plan management types There has been a significant shift in plan management, with an increasing number of participants choosing to use a plan manager rather than have the Agency manage their plan.

Over the past two years, the proportion of participants who:

• Self-manage all or part of their plan has been stable at about 30%

• Use a plan manager has increased from 45% to 58%

• Have an Agency-managed plan has decreased from 24% to 12%.

Many participants who have entered the Scheme in more recent years have chosen to use a plan manager for most or some of their supports compared with participants who joined the Scheme earlier. This is a key driver of the increase in the number of participants with plan managers.

Figure 68: Distribution of active participants by method of financial plan management over time cumulatively – all participants

100% 45% 47% 49% 51% 53% 54% 56% 57% 58% 90%

80%

70%

60%

50% 22% 40% 22% 22% 22% 22% 22% 22% 23% 23% 30% 10% 9% 9% 20% 8% 8% 8% 8% 7% 7% 10% 24% 22% 20% 18% 17% 15% 14% 13% 12% 0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Agency-managed Self-managed - partly Self-managed - fully Managed by a plan manager

December 2022 | NDIS Quarterly Report to disability ministers 89

Section four: Providers and the growing market

Out of 151,629 active providers in the second quarter of 2022–23, 9,11878 providers provided support to Agency-managed participants and 150,81279 providers provided support to plan-managed participants.80 There have also been changes in payments over the past two years across these three plan management types:

• Self-management has remained between 12% and 13%

• Payments managed by a plan manager have increased from 35% to 49%

• Agency-managed payments decreased from 52% to 39%.

Figure 69: Distribution of incremental payments by method of financial plan management over time – all participants

100% 13% 13% 13% 13% 13% 12% 12% 13% 12% 90%

80%

70% 35% 37% 38% 42% 44% 44% 47% 48% 49% 60%

50%

40%

30% 52% 50% 50% 20% 45% 44% 44% 41% 39% 39%

10%

0% Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 Mar 22 Jun 22 Sep 22 Dec 22

Agency-managed With a plan manager Self-managed

78 The number does not include plan managers who received only payment for plan management fees. 79 The number includes plan managers who are providing Agency-managed supports. 80 A plan manager may provide support to both Agency-managed and plan-managed participants. Therefore, there is an overlap of 8,301 providers between these categories and the number of active providers by plan management type add up to more than 100 per cent.

December 2022 | NDIS Quarterly Report to disability ministers 90

Section four: Providers and the growing market

In the second quarter of 2022–23, of the $8.4bn in payments, $1.0bn was self-managed (12 per cent), $4.1bn was managed by a plan manager (49 per cent), and $3.2bn was Agency-managed (39 per cent).81 The proportion of payments self-managed, managed by a plan manager, and Agency-managed differs by support category. In the second quarter of 2022–23:

• Payments for participants in SIL receiving core daily activities support were $2.1bn. Of this, $1m was self-managed (less than 1%), $293m was managed by a plan manager (14%), and $1.8bn was Agency-managed (86%).

• Payments for participants not in SIL receiving core daily activities support were $2.3bn. Of this, $334m was self-managed (14%), $1.5bn was managed by a plan manager (66%), and $468m was Agency-managed (20%).

• Payments for participants receiving core social participation support were $1.8bn. Of this, $175m was self-managed (10%), $1.2bn was managed by a plan manager (69%), and $381m was Agency-managed (21%).

• Payments for participants receiving capacity building daily activities support (therapy supports) were $1.1bn. Of this, $330m was self-managed (31%), $629m was managed by a plan manager (59%), and $107m was Agency-managed (10%).

Figure 70: Payments for the largest support categories by plan management type for Q2 2022–23

Participants in SIL Participants not in SIL All participants All participants Core daily activities Core daily activities Core social participation Capacity building daily support support support activities support

Agency-managed 86% 20% 21% 10% Managed by a 14% 66% 69% 59% plan manager Self-managed 0% 14% 10% 31%

81 Includes cash and in-kind payments.

December 2022 | NDIS Quarterly Report to disability ministers 91

Section four: Providers and the growing market

Figure 71: Total payments in Q2 2022–23 by plan management type ($m)

Agency-managed With a plan manager Self-managed Total Core support Daily activities - SIL 1,813 293 1 2,107 Daily activities - non-SIL 468 1,546 334 2,348 Social & community participation 381 1,235 175 1,792 Consumables 14 92 46 153 Transport 90 6 90 185 Total core support 2,766 3,173 647 6,586 Capacity building Daily activities 107 629 330 1,065 Support coordination 154 72 4 230 Other capacity building support 107 167 24 298 Total capacity building support 367 868 358 1,594 Capital Specialist disability accommodation 53 1 0 54 Assistive technology 49 84 32 165 Home modifications 9 16 5 30 Total capital 110 101 37 249

Total 3,246 4,143 1,042 8,430

Figure 72: Total payments in Q2 2022–23 by plan management type (%)

Agency-managed With a plan manager Self-managed Total Core support Daily activities - SIL 86% 14% 0% 100% Daily activities - non-SIL 20% 66% 14% 100% Social & community participation 21% 69% 10% 100% Consumables 9% 60% 30% 100% Transport82 48% 3% 48% 100% Total core support 42% 48% 10% 100% Capacity building Daily activities 10% 59% 31% 100% Support coordination 67% 31% 2% 100% Other capacity building support 36% 56% 8% 100% Total capacity building support 23% 54% 22% 100% Capital Specialist disability accommodation 98% 2% 0% 100% Assistive technology 30% 51% 19% 100% Home modifications 29% 54% 18% 100% Total capital 44% 41% 15% 100%

Total 39% 49% 12% 100%

82 The proportion of plan-managed Transport payments of 3% is lower than other support categories because the fortnightly cash transport payments are paid directly to participants’ bank accounts, irrespective of their management type, and are therefore considered a self-managed payment.

December 2022 | NDIS Quarterly Report to disability ministers 92

Section four: Providers and the growing market

4.3 Providers supporting Agency-managed participants While there has been a shift to participants using plan managers, there has also been an increase in the number of providers supporting Agency-managed participants.

Since the start of the Scheme, 18,813 providers have supported Agency-managed participants.83,84 Of these:

365 8,753 9,695 (2%) (47%) (52%)

were active for the first were active this quarter and were inactive time this quarter also in previous quarters this quarter

The largest ten providers supporting Agency-managed participants received $415m in the December 2022 quarter, which was 13 per cent of the total payments to providers supporting Agency-managed participants. These providers also received $91m in the December 2022 quarter from plan managers (for participants with a plan manager). Additional payments may have also been received by these providers from self-managed participants.

Figure 73: Largest ten providers by total payments in Q2 2022–23 (Agency-managed) Total payments received Total Total payment ABN Legal name from Plan Managers for plan payments amount ($m) managed supports ($m) ($m)

Home@Scope Pty Ltd / Scope (Aust) Ltd / 7362826446085 82 18 100 Disability Services Australia Limited 15101252171 Life Without Barriers 78 13 92 Aruma Services / Aruma Services Victoria / 3100181340386 72 11 83 Aruma Foundation / House With No Steps

80009670704 Endeavour Foundation 32 10 42 87302064152 The Northcott Society 31 7 37

45000062288 Cerebral Palsy Alliance 29 6 35 27009942269 CPL – Choice, Passion, Life 25 10 34

49133306902 Achieve Australia Limited 23 3 26 85097999347 Lifestyle Solutions (Aust) Ltd 22 4 26

29001260153 The Disability Trust 22 9 31 Total for largest 10 providers 415 91 506

83 Self-managed participants and participants with a plan manager can use unregistered providers, and hence the total number of providers supporting participants will be higher than 18,813. Further, some of the 9,695 inactive providers in the quarter will be supporting participants with a plan manager or who self-manage. 84 The total excludes 487 providers who received only plan management fees. These 487 providers are included in the tables in appendices as they received payments directly from the Agency. 85 In addition, the following additional ABN for this provider are also included in this analysis - 63004280871 and 35002507655. 86 In addition, the following additional ABNs for this provider are also included in this analysis - 59032986751 and 86628265387.

December 2022 | NDIS Quarterly Report to disability ministers 93

Section four: Providers and the growing market

4.4 Plan managers The number of plan managers in the Scheme continues to grow as more participants choose to use plan managers.

Provider types Participants supported by plan managers can use registered or unregistered providers. Unregistered providers are used for more “general” support items which are not necessarily disability specific and can be considered more readily available. For the 12 months to 31 December 2022:

• An unregistered provider was used less frequently and has a higher proportion of one-off payments (i.e. the unregistered provider is only used). On average the frequency of one-off payments was five times lower for registered providers.

• An unregistered provider has a lower average payment amount where the average amount received was approximately two and a half times less than a registered provider.

Payment characteristics In the second quarter of 2022–23, 150,812 providers have supported plan-managed participants out of which 13,638 were registered at some point during the quarter.87 Payments to plan managers were $4.1bn in the December 2022 quarter. Of this $4.1bn, $114m was for the plan management services, and the remainder of $4.0bn was for plan managers to pay service providers on behalf of participants. Participants supported by plan managers can use registered or unregistered providers. Across all plan managers, 58 per cent of the $4.1bn total plan managed payments in the December 2022 quarter (not including plan management fees) were paid to registered providers, 41 per cent of plan-managed payments were paid to unregistered providers and one per cent of plan-managed payments were paid to providers with unknown registration. The percentages differ by support category:

• Of the $293 million in payments for daily activities for participants in SIL, 75% went to registered providers, 25% went to unregistered providers and less than 1% went to providers with unknown registration.

• Of the $1.5 billion in payments for daily activities for participants not in SIL, 49% went to registered providers, 49% went to unregistered providers and 1% went to providers with unknown registration.

• Of the $1.2 billion in payments for social and community participation, 62% went to registered providers, 38% went to unregistered providers and less than 1% went to providers with unknown registration.

• Of the $629 million in payments for capacity building daily activities (therapy services), 60% went to registered providers, 39% went to unregistered providers and 1% went to providers with unknown registration.

87 Registration status of a provider may move between registered and unregistered over the quarter.

December 2022 | NDIS Quarterly Report to disability ministers 94

Section four: Providers and the growing market

Figure 74: Split of payments by support category and provider registration in Q2 2022–23 – plan managers ($m)88

Payments Payments to Payments to to providers Total registered unregistered with unknown ($m) providers ($m) providers ($m) registration ($m) Core support Daily activities - SIL 218 74 1 293 Daily activities - non-SIL 764 765 17 1,546 Social and community participation 763 468 5 1,235 Consumables and transport 65 25 9 98 Total core support 1,811 1,331 31 3,173 Capacity building Daily activities 378 245 5 629 Support coordination 45 28 0 72 Other capacity building support 34 19 1 54 Total capacity building support 456 292 6 755 Capacity supports Specialist disability accommodation 1 0 0 1 Assistive technology 76 7 1 84 Home modifications 8 8 0 16 Total capital supports 85 15 1 101

Total 2,352 1,638 38 4,029

Figure 75: Split of payments by support category and provider registration in Q2 2022–23 – plan managers (%)

Payments Payments to Payments to to providers Total registered unregistered with unknown (%) providers (%) providers (%) registration (%) Core support Daily activities - SIL 75% 25% 0% 100% Daily activities - non-SIL 49% 49% 1% 100% Social and community participation 62% 38% 0% 100% Consumables and transport 66% 25% 9% 100% Total core support 57% 42% 1% 100% Capacity building Daily activities 60% 39% 1% 100% Support coordination 61% 38% 0% 100% Other capacity building support 63% 36% 1% 100% Total capacity building support 60% 39% 1% 100% Capacity supports Specialist disability accommodation 100% 0% 0% 100% Assistive technology 91% 8% 1% 100% Home modifications 47% 50% 2% 100% Total capital supports 84% 15% 1% 100%

Total 58% 41% 1% 100%

88 Excludes $114m paid to plan managers for plan management services.

December 2022 | NDIS Quarterly Report to disability ministers 95

Section four: Providers and the growing market

Although only 41 per cent of plan-managed payments went to unregistered providers, the market of unregistered providers is large, which means there are many providers receiving smaller total payments. Although only nine per cent of providers paid through plan managers are NDIS registered providers, they represent 59 per cent of total payments in the quarter. Further, 28 per cent of NDIS registered providers received over $100k in NDIS funding for the quarter, compared to only two per cent of unregistered providers receiving over $100k in funding.

Figure 76: Number of providers servicing participants through a plan manager in Q2 2022–23

Number of providers - plan-managed Proportion of total payments in quarter Payment band in quarter NDIS registered89 Unregistered90 NDIS registered89 Not registered90

1. Less than $1k 1,039 44,107 0% 1%

2. $1k to $10k 3,549 60,380 1% 14%

3. $10k to $100k 5,265 30,754 8% 48%

4. $100k to $1m 3,290 2,108 44% 31%

5. More than $1m 495 50 47% 6%

Total 13,638 137,399 $2,352m $1,638m

Percentage 9% 91% 59% 41%

Over the past nine quarters, the number of plan managers has increased from 991 at 2020-21 Q2 to 1,589 at 2022-23 Q1 before reducing over the last quarter to 1,519, an overall quarterly average increase of 5.5 per cent. Over the same time period, the number of participants being supported by plan managers has increased from 186,536 to 329,203 – a quarterly average increase of 7.4 per cent. This indicates that while new plan managers are entering the market and increasing the number of plan managers from which participants can choose from, many plan managers are also expanding as the ratio of participants to providers has increased.

89 Registration status is determined as at posting date of payment. Some providers may be counted more than once if they changed registration status during the quarter. 90 $38m of payments made to providers with “unknown” registration status have not been included in this table.

December 2022 | NDIS Quarterly Report to disability ministers 96

Section four: Providers and the growing market

Figure 77: Participants and providers with a plan manager by quarter – all participants

350,000 1,800 Number of plan managers 329,203 increased on average by 1,551 1,579 1,589 1,600325,000 5.5% each quarter 1,447 1,519 1,400300,000 1,219 312,766 1,087 294,263 1,200 275,000 1,027 991 276,713 1,000 250,000 259,419 800 225,000 241,808 Number of participants 600 223,015 who used a plan manager200,000 205,256 increased on average 400 by 7.4% each quarter175,000 186,536 200

150,000 0 2020-21 2020-21 2020-21 2021-22 2021-22 2021-22 2021-22 2022-23 2022-23 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

Number of participants who used a plan manager in period Number of plan managers

The largest ten plan managers received $1.6bn payments in the December 2022 quarter, which is 38 per cent of total plan managed payments in the quarter. The split between registered and unregistered providers is largely consistent between the largest providers.

Figure 78: Payments by provider registration for the largest ten plan managers by payments in Q2 2022–23 (% and $m) Payments Total Payments to Payments to Payments to providers Payment ABN Provider name registered unregistered to plan with unknown amount providers providers managers registration ($m) 52617963676 My Plan Manager.com.au Pty Ltd 57% 40% 1% 2% 396

54609868993 Plan Management Partners Pty Ltd 56% 40% 2% 3% 271

24619787692 National Disability Support Partners Pty 61% 36% 0% 3% 199

62149233634 Integrated Care Pty Ltd 56% 39% 1% 4% 125

16621969337 Peak Plan Management Pty Ltd 61% 35% 0% 3% 123

92622499898 Leap In! Australia Ltd 49% 48% 0% 3% 110

69624874219 Maple Plan Pty Ltd 54% 43% 0% 3% 100

22729829472 Moira Limited 61% 36% 1% 2% 93

18620281209 Instacare Pty Ltd 52% 43% 2% 3% 87

73624994565 Connect Plan Management Pty Ltd 54% 44% 1% 2% 76

Total largest 10 plan managers 1,581

December 2022 | NDIS Quarterly Report to disability ministers 97

Section four: Providers and the growing market

4.5 Supported Independent Living (SIL) $2.7 billion of SIL supports was provided in the second quarter of 2022–23.

Total payments to participants in SIL have increased by 22 per cent annually over the last three years, from $5.5bn to $9.9bn. The number of participants has also increased from 22,277 at 31 December 2019 to 29,812 at 31 December 2022. This in part reflects phasing from the State/Territory programs into the NDIS. The average payment per participant for SIL supports has also increased, and comprises a large component of the total average payment for participants in SIL (noting that participants in SIL also receive other supports, such as core support for community participation, employment, and capacity building). The average payment per participant for SIL supports (core daily activities) has increased by seven per cent annually over the last three years.

Figure 79: Number of participants and payments for years ending 31 December - participants in SIL91

% increase Year 2018 2019 2020 2021 2022 (per annum)

Active participants 16,880 22,277 23,853 25,433 29,812 10%

Total payments ($m) 5,469 7,426 8,253 9,869 22%

Average payment ($) 279,400 322,000 334,900 357,300 9%

Total payments – core daily activities ($m) 4,445 6,032 6,548 7,688 20%

Average payment - core daily activities ($) 227,000 261,500 265,700 278,300 7%

In addition to payments, average plan budgets for participants in SIL have also increased over time, including the component of the plan budget for SIL supports (core support for daily activities). Specifically, there was a 26 per cent increase in average plan budgets, and 23 per cent increase in the average daily activities component of the plan budgets over the three years to 31 December 2022.

91 Due to operational changes since July 2020, there has been an issue with identifying SIL in plans as they are being completed. A temporary and manual solution was implemented to estimate the number of active participants who should be identified as having SIL in their plans but do not appear as such on the Agency’s system. From May 2022, an automated and more accurate method has been applied in identifying participants in SIL leading to a restatement in the number of participants in SIL from July 2020 to April 2022. Given the basis for identifying participants in SIL has changed since July 2020, the comparison between 2020 and 2019 is not entirely on a like for like basis.

December 2022 | NDIS Quarterly Report to disability ministers 98

Section four: Providers and the growing market

Figure 80: Average plan budgets over time for years ending 31 December – participants in SIL ($)

450,000 398,900 400,000 357,700 353,400 350,000 317,200 300,000 284,200 257,700 251,500 250,000 231,700

200,000

150,000

100,000

50,000

0 2019 2020 2021 2022

Average total budget Daily activities

The top ten providers of participants identified as receiving SIL (by payment volumes) are listed in the table below along with the total payments received for SIL supports in the last three years92, noting that these providers receive payments for other supports in addition to SIL.

Figure 81: Largest ten providers and core daily activities payments in years ending 31 December

• participants in SIL93 Core daily activities payments ($m)

Provider ABN* Provider name 2020 2021 2022

Home@Scope Pty Ltd / Scope (Aust) Ltd / 7362826446094 120 207 333 Disability Services Australia Limited 15101252171 Life Without Barriers 214 252 290 Aruma Services / Aruma Services Victoria / 3100181340395 233 249 265 Aruma Foundation / House With No Steps 87302064152 The Northcott Society 127 125 115 45000062288 Cerebral Palsy Alliance 107 120 110 80009670704 Endeavour Foundation 102 91 90 27009942269 CPL - Choice, Passion, Life 68 71 76 29001260153 The Disability Trust 72 70 74 14005304432 Yooralla 60 64 73

3702000071196 Minda Incorporated / Minda Housing Limited 75 72 72 Total largest 10 providers 1,178 1,322 1,499

• Although these large providers have been identified based on an individual ABN, where it is known that they form part of a related group of entities, the statistics have been modified to include the entirety of those entities. The top three providers listed in particular have had growth in participants that relate to former Victorian in-kind participants. These arrangements were “cashed out” in 2020–21 and hence these transferred to non-government providers.

92 Includes plan-managed participants where the data is available identifying the support provider rather than payee (i.e. the plan manager for plan-managed payments). This data is complete for the 2022 year, but is not complete for earlier years. This may mean payments to these providers are understated in earlier years where payments received via another payee are not traced to this provider. 93 This analysis does not include in-kind payments. However, analysis of in-kind shows that two State governments have received in-kind offsets in the 2021-22 year that are comparable to the top 10 cash providers as follows: (1) Queensland $146m and (2) South Australia $128m. 94 In addition, the following additional ABN for this provider is included in this analysis - 63004280871 and 35002507655. 95 In addition, the following additional ABNs for this provider are also included in this analysis - 59032986751 and 86628265387. 96 In addition, the following additional ABN for this provider is included in this analysis - 49622248908.

December 2022 | NDIS Quarterly Report to disability ministers 99

Section four: Providers and the growing market

4.6 Specialist Disability Accommodation (SDA) The total number of enrolled SDA dwellings continues to increase.

The number of active participants with SDA supports has increased by 17 per cent annually over the last three years, reaching 22,069 as at 31 December 2022. The average plan budgets for SDA supports have also increased by around 12 per cent per annum, leading to an increase in total SDA supports in participant plans by around 31 per cent per annum, from $148 million as at 31 December 2019 to $334 million as at 31 December 2022. Total SDA payments have increased by 41 per cent annually over the last three years, from $76 million to $214 million.97 The average SDA payments per participant have also increased, by 19 per cent per annum.

Figure 82: Number of participants, plan budgets and payments for years ending 31 December – participants with SDA supports

% increase Year 2019 2020 2021 2022 (per annum)

Active participants 13,683 15,667 16,972 22,069 17%

Total SDA supports ($m) 148 198 231 334 31%

Average SDA supports ($) 10,848 12,666 13,617 15,120 12%

Total SDA payments ($m) 76 124 158 214 41%

Average SDA payments ($) 6,574 8,429 9,688 10,953 19%

97 SDA provider payments have not been handled in a timely fashion due to issues with service bookings. This has resulted in a large backlog of payments. To address the problem, the NDIA has introduced a new SDA line item from 1 July 2022 to ensure providers have an easier way to claim for services delivered to participants. The NDIA has also addressed historic outstanding SDA payments by making off-system payments to providers directly. The $214m total SDA payments made in the year ending on 31 December 2022 includes off-system payments of $10.5 million made in June 2022.

December 2022 | NDIS Quarterly Report to disability ministers 100

Section four: Providers and the growing market

The top 10 providers of participants identified as receiving SDA (by payment volumes) are listed in the table below along with the total payments received for SDA supports in the last three years.

Figure 83: Largest ten providers and SDA payments for SDA support item claiming in year ending 31 December – participants in SDA98,99

2020 2021 2022 Provider ABN* Provider name ($m) ($m) ($m)

Home4life Limited / 64617052383100 9 13 16 Compass Housing Services Co Ltd The Trustee for Summer Housing SDA Trust / The Trustee for Summer Housing Pavilions SDA Trust / 97824335975101 2 11 14 The Trustee for Summer Housing Impact SDA Trust / Summer Foundation Ltd The Trustee for The Disability Housing Trust 85236978396 3 6 5 of South Australia 69118571547 Disability Housing Limited 2 4 5 33931811019 Julia Farr Housing Association Inc 3 3 5 65152013913 Ability SDA Pty Ltd 2 4 4 70630278527 Enliven Housing Pty Ltd 0 1 3 66647041988 Hume Community Housing Association Co Ltd 3 3 3 49616736059 Disability Housing Solutions Pty Ltd 0 2 3 40007008853 Singleton Equity Housing Ltd 0 2 2 Total largest 10 providers 25 49 60

• Although these large providers have been identified based on an individual ABN, where it is known that they form part of a related group of entities, the statistics have been modified to include the entirety of those entities.

The total number of enrolled SDA dwellings at 31 December 2022 was 7,451102, up by 24 per cent annually over the last three years, and by 687 dwellings (10 per cent), compared to a year ago at 31 December 2021. This increase was observed across all design categories, except for Basic stock which saw a four per cent reduction (95 dwellings). The largest relative increase was for dwellings of the High Physical Support category (33 per cent, 566 dwellings) and the Robust design category (33 per cent, 146 dwellings). All states and territories excluding Western Australia, Tasmania and Northern Territory saw increases in enrolled dwellings.

98 The analysis does not include in-kind payments, but does account for $10.5m in off-system SDA payments made in June 2022. 99 The analysis excludes government owned providers. In particular, the Department of Health and Human Services (Victoria) claimed $24m in cash in the 2021-22 year. 100 In addition, the following additional ABN for this provider is included in this analysis – 84002862213. 101 In addition, the following additional ABNs for this provider are also included in this analysis – 21684858548, 75699253279 and 90117719516. 102 This includes dwellings funded via “cash” arrangements only. An additional 203 dwellings are funded under in-kind arrangements, bringing the total number of SDA dwellings to 7,654 at 31 December 2022.

December 2022 | NDIS Quarterly Report to disability ministers 101

Section four: Providers and the growing market

Figure 84: Enrolled SDA dwellings (excluding in-kind) by design category for years ending 31 December103

8,000 996 7,000 985

5826,000 436 5,000 635 2,284 1,718 4,000 511 242 191 1,007 3,000 455 1,436 1,479 1,032 847 2,000

2,189 2,0941,000 1,934 2,005

0 2019 2020 2021 2022

Basic Improved liveability High physical support Robust Fully accessible

As at 31 December 2022, there were 3,848 participants in an SDA dwelling seeking an alternative dwelling and an additional 1,382 participants who were not in an SDA dwelling seeking a vacancy. Of the combined 5,230 participants seeking SDA dwellings, 1,761 (34 per cent) were for the Improved Liveability design category and 1,426 (27 per cent) were for High Physical Support.

Figure 85: Number of participants seeking SDA dwelling by design category for years ending 31 December

6,000

5,000 1,031

4,000 288 842 256 1,426 3,000 1,185

2,000 1,761 1,368 1,000

616 724 0 2021 2022

Not defined Improved liveability High physical support Robust Fully accessible

103 Due to low volumes, ‘Multiple Design Category’ (16 in 2022, 0 in prior years) has not been shown.

December 2022 | NDIS Quarterly Report to disability ministers 102

Section four: Providers and the growing market

4.7 Choice and control, utilisation and market concentration Comprehensive data on market effectiveness is being used to improve participant outcomes across all regions through identifying thin markets.

Three key indicators outlined in the NDIA Corporate Plan aspiration of a “Competitive market with innovative supports” are:

• Choice and control

• Utilisation

• Market concentration

Understanding the extent of variation in performance in these indicators across geographical regions assists with identifying “hot spots”. Between December 2021 and December 2022, the market concentration performance metric has improved and choice and control performance metric has remained stable.

Choice and control The NDIS outcomes framework questionnaires ask participants “Do you choose who supports you?”. The percentage who indicated that they choose who supports them was compared across geographical regions to identify the regions comparatively better and worse than others. The ‘benchmark’ in this analysis is the national average after adjusting for the proportion of participants in SIL in each service district and the length of time participants have been in the Scheme. Overall, 57 of the 80 service districts (71 per cent) in the analysis were within five percentage points of the national average, two service districts (three per cent) was more than ten percentage points above the national average, and three service districts (four per cent) were more than ten percentage points below the national average. The two service districts more than ten percentage points above the national average were Fleurieu and Kangaroo Island in South Australia and Barkly in the Northern Territory. The three service districts more than ten percentage points below the national average were Darwin Remote and East Arnhem in the Northern Territory, and Goldfields-Esperance in Western Australia. At 31 December 2022:

• Darwin Remote had 467 active participants and plan budgets totalling $32 million

• East Arnhem had 222 active participants and plan budgets totalling $23 million

• Goldfields-Esperance had 793 active participants and plan budgets totalling $64 million

December 2022 | NDIS Quarterly Report to disability ministers 103

Section four: Providers and the growing market

Figure 86: Choice and control – number of service districts – gap to benchmark

0 10 20 30 40 50 60

More than 10 percentage points 2 (2.5%) above the national average

Between 5 and 10 percentage 10 (12.5%) points above the national average

Within 5 percentage points of the national average 57 (71.3%)

Between 5 and 10 percentage points below the national average 8 (10.0%)

More than 10 percentage points 3 (3.8%) below the national average

Over the last year the percentage of service districts more than 10 percentage points below the national average has stayed consistently between three and four per cent. The number of service districts within 5 per cent of the national average has increased from 65 per cent to 71 per cent.

Figure 87: Choice and control – number of service districts – gap to benchmark – trend

0 10 20 30 40 50 60 70 80

3% More than 10 percentage points 3% 3% above the national average 1% 3%

15% Between 5 and 10 percentage 16% 16% points above the national average 15% 13%

65% Within 5 percentage points 65% 65% of the national average 68% 71%

14% Between 5 and 10 percentage 13% 13% points below the national average 14% 10%

4% More than 10 percentage points 4% below the national average 4% 3% 4%

2021-22 Q2 2021-22 Q3 2021-22 Q4 2022-23 Q1 2022-23 Q2

December 2022 | NDIS Quarterly Report to disability ministers 104

Section four: Providers and the growing market

Utilisation The average payment per participant has increased by 6.4 per cent per annum over the three years from 31 December 2019 to 31 December 2022, and the average plan budget has increased by 3.9 per cent per annum over the same three years. Participants are getting more support over time so understanding differences between plan budgets and payments (utilisation) across geographical regions is important in identifying “hot spots” where participants are getting relatively less support compared with other geographical regions. Overall, 61 of the 80 service districts (76 per cent) in the analysis are within five percentage points of the national average104, no service districts were more than ten percentage points above the national average, and seven service districts (nine per cent) were more than ten percentage points below the national average. The number of service districts more than ten percentage points below the national average has increased from six at 30 September 2022 to seven this quarter. The seven service districts this quarter are Eyre and Western and Far North (SA) in South Australia, Darwin Remote and East Arnhem in the Northern Territory and Kimberly-Pilbara, Wheat Belt and Midwest-Gascoyne in Western Australia. There are 11 service districts between five and ten percentage points below the national average – these are also mainly in regional and remote areas.

Figure 88: Utilisation – number of service districts – gap to benchmark

0 10 20 30 40 50 60 70

More than 10 percentage points 0 (0.0%) above the national average

Between 5 and 10 percentage 1 (1.3%) points above the national average

Within 5 percentage points of the national average 61 (76.3%)

Between 5 and 10 percentage points below the national average 11 (13.8%)

More than 10 percentage points 7 (8.8%) below the national average

104 Utilisation has been adjusted to account for the differences in the proportion of participants in each service district receiving SIL, along with the time participants have been in the Scheme.

December 2022 | NDIS Quarterly Report to disability ministers 105

Section four: Providers and the growing market

Over the last year, the number of service districts more than ten percentage points below the national average has decreased from eight (ten per cent) to seven (nine per cent). The number of service districts within five percentage points of the national average has increased from 60 (75 per cent) to 61 (76 per cent). The number of service districts between five and ten percentage points below the national average has increased from 9 (11 per cent) to 11 (14 per cent) over the last year.

Figure 89: Utilisation – number of service districts – gap to benchmark – trend

0 10 20 30 40 50 60 70 80

0% More than 10 percentage points 0% 0% above the national average 0% 0%

4% Between 5 and 10 percentage 5% 4% points above the national average 1% 1%

75% Within 5 percentage points 74% 76% of the national average 78% 76%

11% Between 5 and 10 percentage 14% 14% points below the national average 14% 14%

10% More than 10 percentage points 8% below the national average 6% 8% 9%

2021-22 Q2 2021-22 Q3 2021-22 Q4 2022-23 Q1 2022-23 Q2

December 2022 | NDIS Quarterly Report to disability ministers 106

Section four: Providers and the growing market

Market concentration Understanding the distribution of payments to service providers in a service district can indicate whether a small number of providers receive most of the payments from the NDIA, or whether a large number of providers are receiving the payments. Where only a small number of providers are receiving a large amount of the payments, the market is considered to be more concentrated and this could mean that there is less competition in the area. Over the past two years the proportion of participants using plan managers has increased. In many service districts plan managers are some of the largest NDIS providers when measured by the value of payments received. In the previous quarterly report, the market concentration metric has been updated to reflect the proportion of payments going to the ten largest service providers, with plan managers not included. Payments made to plan managers are reflected in the revenues of the providers ultimately receiving the funds. As at 31 December 2022, for the six month period to 30 September 2022, seven per cent of NDIS payments across Australia were paid to the largest ten service providers, excluding providers paid through self- managed payments. The analysis below considers payments to providers in the six month period to 30 September 2022. There are three service districts where 70 per cent or more of payments go to the largest ten providers (four per cent) and 58 service districts where less than 45 per cent of payments went to the ten largest providers (73 per cent).

Figure 90: Market concentration – number of service districts by percentage of payments going to the 10 largest providers 0 5 10 15 20 25 30 35 40

Less than 25% of payments going 23 (28.8%) to the 10 largest providers

Between 25% to 45% of payments 35 (43.8%) going to the 10 largest providers

Between 45% to 60% of payments going to the 10 largest providers 13 (16.3%)

Between 60% to 70% of payments going to the 10 largest providers 6 (7.5%)

Between 70% to 85% of payments 3 (3.8%) going to the 10 largest providers

More than 85% of payments 0 (0.0%) going to the 10 largest providers

December 2022 | NDIS Quarterly Report to disability ministers 107

Section four: Providers and the growing market

The number of service districts where 60 per cent or more of payments go to the largest ten service providers has decreased and where less than 45 per cent of payments went to the ten largest providers has increased over the past year. This reflects the shift away from Agency management towards plan management which allows participants to access both registered and unregistered providers. The number of service districts where between 60 to 85 per cent of payments go to the ten largest providers has decreased from 15 (19 per cent) to nine (11 per cent). Further, in the December 2022 quarter, there were no service districts where the ten largest providers received more than 85 per cent of payments. This is the fifth quarter where this has been the case.

Figure 91: Market concentration – number of service districts by percentage of payments going to the 10 largest providers – trend

0 5 10 15 20 25 30 35 40 45 50

20% Less than 25% of payments going 21% 21% to the 10 largest providers 24% 29%

43% Between 25% to 45% of payments 43% 48% going to the 10 largest providers 45% 44%

19% Between 45% to 60% of payments 19% 15% going to the 10 largest providers 18% 16%

10% Between 60% to 70% of payments 10% 8% going to the 10 largest providers 8% 8%

9% Between 70% to 85% of payments 8% 9% going to the 10 largest providers 6% 4%

0% More than 85% of payments 0% 0% going to the 10 largest providers 0% 0%

2021-22 Q2 2021-22 Q3 2021-22 Q4 2022-23 Q1 2022-23 Q2

December 2022 | NDIS Quarterly Report to disability ministers 108

Section four: Providers and the growing market

4.8 COVID-19 Assistance COVID-19 support for providers continues.

The ongoing pandemic means that there still exists challenges for disability service providers to manage COVID-19 outbreaks, whilst continuing to provide essential services. The NDIA extended current measures to ensure continuity of essential supports for participants. The NDIA continues to support providers to manage the impact of the COVID-19 pandemic. The NDIA maintains regular communication with providers, sharing information about NDIS supports, disability and health related advice from a range of peak bodies including DoHAC, DSS, NQSC and National Disability Services (NDS), increasing emergency response awareness and building future capability. The SIL Additional Support payments measure continues, allowing providers to claim $1,200 per household. This support recognises that providers of SIL will sometimes incur additional costs in providing supports to participants when they are required to self-isolate or quarantine in accordance with relevant COVID-19 health advice, and to ensure their personal safety and wellbeing. Where additional cleaning and associated costs are incurred due to participant related COVID-19 infections, providers can continue to access payments for deep cleaning services. National Workforce Support measures continued throughout Q2 2022–23, however, there have been no requests for support since September 2022. Feedback has indicated providers are managing well, despite fluctuating COVID-19 infection rates seen across the country. Webinars conducted between July and August 2022 have been published for providers to access to support ongoing training and knowledge transfer. The NDIA continues to monitor and review COVID-19 measures to ensure they remain fit for purpose and responsive to changing COVID-19 conditions. The NDIS website105 provides links to a range of useful resources to help participants, their families and support providers/workers to develop emergency response plans to manage the impacts of critical events, including COVID-19.

4.9 Market Stewardship activities The NDIA continues to support the developing NDIS market such as developing home and living options and partnering with the sector to improve quality and outcomes of support coordination.106

Home modifications Home modifications is an important support funded under the NDIS. It enables participants to remain in their current home safely and to realise improved social and economic participation. Analysis of NDIA data indicates most participants needing home modification require relatively standard solutions generally costing less than $20,000. As at 30 June 2022, $141 million of home modification support was approved in 14,928 participant plans. This is an increase from the previous 12 months. Further, 6,781 participants received a payment for a home modification with a total value of $91.3 million in the 12 months to 30 June 2022. This reflects utilisation of approximately 64% which indicates that delays in access to supply of approved home modifications remains a barrier for a significant proportion of participants.

105 https://www.ndis.gov.au/coronavirus 106 https://data.ndis.gov.au/reports-and-analyses/market-monitoring#specialist-disability-accommodation-sda-quarterly-report

December 2022 | NDIS Quarterly Report to disability ministers 109

Section four: Providers and the growing market

As a result the Agency is releasing a new approach to how approvals and funding for home modifications are included in plans. From the end of September, eligible NDIS participants will no longer need to provide a builder’s quote when submitting their requests for non-structural modifications that cost under $20,000, ensuring faster access to people needing minor works to their home. The Agency will continue working with participants and others in the home modification sector to also deliver better and quicker outcomes for those with more complex home modification needs in the future.

SDA Pricing Review The Specialist Disability Accommodation Pricing Review 2022–23 that examines the way the Agency sets limits for pricing SDA is progressing and on schedule for completion by June 2023. A procurement process for a supplier of technical advice and analysis services resulted in the appointment of Ernst & Young on 25 October 2022. The first tranche of SDA Pricing Review engagement involving key SDA and sector stakeholders has concluded with more than 100 organisations and individuals consulted via a series of workshops and other sessions. In parallel to this sector engagement, the SDA Pricing Review Consultation Paper was released triggering the commencement of a public submissions process that concluded on 9 December 2022. The submissions are currently being reviewed and will inform the final SDA Pricing Review report recommendations. As required under the SDA Pricing Framework, a panel of independent experts has been established with six individuals with expertise in their fields. A key role of the SDA Pricing Review Panel is to ensure the Review process is comprehensive and transparent. In addition, Disability Ministers nominated representatives from each State and Territory jurisdiction to participate on the SDA Pricing Review Government Reference Group. The introductory meeting for this group occurred on 6 December 2022, with further engagement to continue in January 2023.

Home and Living demonstration projects The NDIA is testing and evaluating alternative models of contemporary home and living supports through the establishment of Home and Living Demonstration Projects. Selected Round 1 Demonstration Projects are being used to identify and develop new ways of delivering and funding SIL supports to support improved outcomes for participants. These projects will focus on trialling bundled funding to improve service design/delivery alignment, flexibility and outcome accountability, service model change and family/ participant governance models. Round 1 Demonstration Projects are being progressively implemented in accordance with provider and participant readiness, level of complexity and degree of deviation from standard practice. The NDIA Research and Evaluation Branch are evaluating the projects over a two year period, supported by an Evaluation Framework with targeted outcomes for providers, participants, and the NDIS. To support the work, the NDIA has established a Community of Practice with project providers to share learnings on better practice and flexible service models to promote greater participant choice and control and service design. The Community of Practice supports the expansion of knowledge of innovative practice within home and living options, fosters collaboration and sharing of information and learnings. The NDIA has committed to further rounds of demonstration projects and is preparing for the release of Round 2 opportunities in early 2023.

December 2022 | NDIS Quarterly Report to disability ministers 110

Section four: Providers and the growing market

4.10 Thin markets Market development projects continue to support participants across Australia.

To date, over 40 placed-based market interventions have been undertaken in communities across Australia to enable participant access to timely and quality supports. Twenty-five of the market interventions have been delivered in remote or very remote locations, with 21 now complete. Four of the remote projects remain active. These include one in the Kimberley, one on the An_angu Pitjantjatjara Yankunytjatjara (APY) Lands and two in Western NSW. In all but one of the 21 completed projects the average payments per participant have increased. This indicates an uptake of services by participants in the project locations. Participants in these markets have been supported to connect with new services through a mix of Coordinated Funding Proposals (CFP), direct commissioning, and facilitation activities. The remaining 15 market intervention projects are spread across metropolitan, regional, and remote Australia. The NDIA will release its Thin Market evaluation report in 2023. The report focused on the Thin Market trials undertaken in the locations identified by the Disability Reform Council and the effectiveness of the market intervention tools used in the projects. The evaluation identified some positive outcomes, and the Agency is committed to refining the tools and scaling up intervention work. Participants, their families, and support networks will benefit with the public release of the CFP toolkit in Q2 2022–23. The toolkit includes templates and guidance to support participants to pool their funds and attract providers into underservices locations. The NDIA will deliver “CFP 101” training sessions in 2023 for participants, their support networks, and providers. During quarter two, the collaborative approach to market facilitation has continued with the NDIA and the Boosting the Local Care Workforce (BLWC) holding two forums. The sessions were well attended and feedback from attendees provided valuable local context to market challenges. Further forums are planned to be held in 2023.

4.11 NDIS pricing The NDIA has continued to implement the Annual Pricing Review recommendations.

The NDIA released an updated NDIS Pricing Arrangements and Price Limits 2022-23 on 1 October 2022 after the conclusion of the Annual Pricing Review 2021-22. More information about NDIS pricing arrangements can be found on the NDIS website107. The NDIA regularly reviews and makes changes to pricing arrangements to ensure the NDIA’s approach:

• Better meets the needs of participants, their families, carers, and providers

• Remains affordable and in place for future generations of Australians.

The NDIS Pricing Arrangements Reference Group (formerly known as the Pricing Reference Group) will be meeting in early 2023 to discuss 2022-23 NDIS pricing activities acknowledging the heightened cost of living pressures and the recent NDIA Scheme projections.

107 https://www.ndis.gov.au/providers/pricing-arrangements

December 2022 | NDIS Quarterly Report to disability ministers 111

Life for singer-songwriter 48, changed forever when he received Steve,Now and a Christmas present from his parents as an wide-eyed 10-year-old. “For Christmas in 1984, my parents bought me my first guitar,” theforever with 48-year-old from Brisbane’s bayside said. “Music has always played a major part in my life.”guitar in Steve, who was born blind after contracting Norrie disease, knew what he wanted out of life the moment he picked up that guitar.hand “Before the guitar, I had some keyboards, which I was really bad at,” Steve said. “The keyboards were a chore. But when I got the guitar, that changed everything. It was never practice – it became an obsession. Still in school, Steve formed a duo, The Sparrows, with sister Michelle. They performed at country music festivals both here and abroad before Steve went solo in the 1990s. When he’s not performing in pubs, clubs and festivals around southeast Queensland, Steve works with other artists at Sparrow Sound Studio, his home recording rooms. He also works as a producer for Reading Radio, a not-for-profit organisation servicing southeast Queensland’s vison-impaired and blind communities. Steve is in the throes of finishing a new album called Now and Forever. It should be available early in the new year. An NDIS participant since 2019, Steve uses assistive technology such as a screen reader and has help with transportation as well as domestic duties around the family home. “My quality of life has improved in many ways since joining the NDIS,” the father of one said. “It’s a helping hand that can make a world of difference.”

December 2022 | NDIS Quarterly Report to disability ministers 112

Section five: Financial

sustainability

Section five: Financial sustainability

A financially sustainable Scheme achieves participant outcomes across their lifetimes, and is affordable now and into the future.

5.1 Participants and cost projections On 4 November 2022, the NDIA Board released both the AFSR, and the Peer Review Report.

The NDIA Board released the 30 June 2022 AFSR on 4 November 2022. The AFSR is prepared by the Scheme Actuary, and provides an assessment of the financial sustainability of the NDIS, as is required under the NDIS Act (Section 180B). It is produced using data at 30 June each year and a summary of each year’s AFSR is included in the NDIA Annual Report. The AFSR was independently peer reviewed by the Australian Government Actuary.108 A copy of this report was also released on 4 November 2022. The AFSR projects that:

• There will be 741,077 participants in the Scheme at the end of June 2026 (of which 697,469 are under the age of 65 years), and 1,017,522 at the end of June 2032 (of which 942,226 are under the age of 65 years). The current projections indicate a higher rate of growth in projected participant numbers, compared to the 2020-2021 AFSR projections.

Figure 92: Actual and projected participants (2021–22 AFSR and 2020–2021 AFSR)

1,152,5521,200,000 1,037,779

1,000,000 741,077 709,645 800,000

600,000 534,655 466,619 391,999 400,000 286,015 200,000 172,333

0 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 -18 -19 -20 -21 -22 -23 -24 -25 -26 -27 -28 -29 -30 -31 -32 -33 -34 -35

Number of participants Projection - 2021-22 AFSR Projection - 2020-21 AFSR

108 The Australian Government Actuary currently is the Peer Review Actuary as per the NDIS Act (Section 180D).

December 2022 | NDIS Quarterly Report to disability ministers 114

Section five: Financial sustainability

• Total Scheme expenses are estimated to be $34.0 billion in 2022-23, growing to $50.3 billion in 2025–26, and $89.4 billion in 2031–32 (on an accrual basis).

Figure 93: Projected Scheme expenses

Scheme expenses ($m) 2022–23 2023–24 2024–25 2025–26 2031–32

Scheme expenses (aged 0 to 64 years) 31,394 34,874 39,955 45,187 77,843

Scheme expenses (aged 65 years and over) 2,582 3,259 4,160 5,157 11,559

Total Scheme expenses 33,976 38,133 44,116 50,344 89,403

Total Scheme expenses (% of GDP) 1.48% 1.61% 1.77% 1.93% 2.55%

More detail is available in the reports located on the NDIS website: Annual Financial Sustainability Report109 – published 4 November 2022 Independent Actuary Peer Review Report110 – published 4 November 2022

It is important to recognise that the projected Scheme expenses are shown in nominal terms, i.e. that future dollars of estimated Scheme expenses include the effects of inflation over time. This impact of inflation increases over the longer term and so is particularly significant for the result in 2031–32. Expressing Scheme expenses as a proportion of GDP is a way of removing the impacts of economic inflation. Scheme expenses are estimated to be 1.48 per cent of GDP in 2022–23, increasing to 2.55 per cent in 2031–32. In considering longer-term projections of Scheme costs it is recommended that users refer to costs as a percentage of GDP rather than nominal dollar figures as these provide a more meaningful measure of Scheme expenses.

109 https://www.ndis.gov.au/about-us/publications/annual-financial-sustainability-reports 110 Ibid.

December 2022 | NDIS Quarterly Report to disability ministers 115

Section five: Financial sustainability

5.2 Total payments Total payments have grown significantly over the last three years in line with a growing Scheme.

Total payments have increased over the last three years, from $10.5 billion in the year to 30 June 2019 to $28.6 billion in the year to 30 June 2022. The payments in the 6 months to 31 December 2022 were $16.8 billion.111 This is in line with a growing Scheme, with an increasing number of participants benefitting from the Scheme. The rate of increase has slowed in recent years, reflecting a relatively steadier rate of new entrants to the Scheme since it became available across Australia.

Figure 94: Total payments ($m) for financial years ending 30 June and the six months to 31 December 2022112

35,000

30,000 28,631

25,000 23,348

20,000 17,589 16,765 15,000 10,460 10,000

5,000

0 2018/19 2019/20 2020/21 2021/22 2022/23 YTD

111 This compares to $13.2 billion in the 6 months to 31 December 2021. 112 Total payments are based on an accrual basis, sourced from the NDIA Annual Reports.

December 2022 | NDIS Quarterly Report to disability ministers 116

Section five: Financial sustainability

5.3 Average and median payment trends Average and median payments per participant have increased by 6.4 per cent and 6.3 per cent respectively over the last three years.

Both the average (mean) payment per participant and the median payment per participant provide useful information. In the NDIS, the average payment is much higher than the median payment because there is a skewed distribution with a small number of participants receiving very high cost supports, and a large number receiving low cost supports. Trends in average and median payments per participant between 1 January 2019 and 31 December 2022 indicate that average payments have increased by 6.4 per cent per annum, and median payments have increased by 6.3 per cent per annum.

Figure 95: Average and median payments for years ending 31 December - all participants

60,000 57,600 6.4% increase 54,900 per annum 52,300 50,000 47,800

40,000

30,000 6.3% increase per annum 16,500 17,700 17,80020,000 14,800

10,000

0 2019 2020 2021 2022

Average payment Median payment

Trends in average and median payments are affected by changes in the profile of participants in the Scheme over time. Specifically, average payments are much higher for participants in SIL than those not in SIL ($357,300 versus $41,000 respectively, in the year to 31 December 2022). Average payments are also higher for adults compared with children ($64,400 for participants not in SIL aged 25 to 64 versus $18,900 for those aged 0 to 14 years, in the year to 31 December 2022). Over the past four years, as the Scheme has rolled out across the country, the proportion of children in the Scheme has increased, and the proportion of participants in SIL in the Scheme has decreased. Specifically, the proportion of children in the Scheme aged 0 to 14 years has increased from 39 per cent at 31 December 2019 to 42 per cent at 31 December 2022. As mentioned above, older participants on average have higher average plan budgets and higher average payments so the impact of this changing mix is significant.

December 2022 | NDIS Quarterly Report to disability ministers 117

Section five: Financial sustainability

Figure 96: Average proportion of participants by age band for years ending 31 December (%) – all participants113

600,000

4% 500,000 4% 21% 400,000 3% 22% 17% 23%300,000 17% 2% 16% 18% 24% 16% 200,000 16% 18% 17% 42%100,000 41% 41% 39% 0 2019 2020 2021 2022

0 to 14 15 to 24 25 to 44 45 to 64 65+

Additionally, average plan budgets and average payments for participants in SIL are significantly higher than those not living in SIL. The changing mix of participants living in SIL has changed in the three years to 31 December 2022, reducing from seven per cent of participants at 31 December 2019 to five per cent of participants at 31 December 2022, so the impact of this changing mix is also significant.

Figure 97: Average proportion of participants in and not in SIL for years ending 31 December (%) – all participants

600,000 95% 500,000 95%

400,000 94%

300,000 93%

200,000

100,000 7% 6% 5% 5% 0 2019 2020 2021 2022

Non-SIL SIL

This report presents both average payments trends and average plan budget trends split by participants in SIL and participants not in SIL, and also by age group.

113 Figure contains the average number of participants at 1 January and 31 December of each year.

December 2022 | NDIS Quarterly Report to disability ministers 118

Section five: Financial sustainability

Participants in SIL and not in SIL Analysing the change in average and median payment over time by whether or not participants are in SIL, indicates that the average annual increase in average and median payments has been consistently high across both participant groups. Specifically, the average payment has increased for participants in SIL by 8.5 per cent, and the average payment has increased for participants not in SIL by 10.1 per cent per year. These averages are higher than the overall average (of 6.4 per cent), as the proportion of participants in SIL has decreased over the period (as discussed earlier). Also, the median payment has increased for participants in SIL by 5.7 per cent, and the median payment has increased for participants not in SIL by 7.7 per cent per year.

Figure 98: Average and median payments for years ending 31 December - participants in SIL

400,000 8.5% increase 357,300 350,000 per annum 322,000 334,900 279,400 300,000 5.7% increase 278,900250,000 per annum 263,900 272,000 200,000 236,100

150,000

100,000

50,000

0 2019 2020 2021 2022

Average payment Median payment

Figure 99: Average and median payments for years ending 31 December - participants not in SIL

45,000 10.1% increase 41,000 39,300 40,000 per annum 35,200 35,000 30,700 30,000

25,000

20,000 7.7% increase 15,000 per annum 16,300 16,500 15,000 10,000 13,200 5,000

0 2019 2020 2021 2022

Average payment Median payment

December 2022 | NDIS Quarterly Report to disability ministers 119

Section five: Financial sustainability

For participants not in SIL, average payments have increased at a faster rate for adults (particularly those aged over 35) and reflects a material increase in the hours of attendant care support these participants are receiving over time. Large increases are also evident in the median payment. Notably, although average and median payments have increased for all age groups, younger participants have significantly lower payments compared to older participants. For example, for participants not in SIL, those aged 0 to 14 years had average payments of $18,900 in the year to 31 December 2022, compared to $42,600 for those aged 15 to 24 years and $63,600 for those aged 45 to 54 years. With more younger participants entering the Scheme over time, the overall average and median payments will therefore be lower, partly offsetting the increases otherwise observed. Generally increases were largest between 2019 and 2020, compared with more recent years.

Figure 100: Average and median payments for years ending 31 December by age group - participants not in SIL

$80,000

$70,000 $62,300 $60,800 $60,000 $56,900 $57,200 $51,100 $50,100 $50,000 $47,200 $42,400 $42,600 $42,900 $40,000 $36,100$38,800

$30,000 $30,200 $18,900 $26,400 $18,900 $25,900$28,200 $17,900$20,000 $15,700 $21,900$22,800 $22,400 $16,700 $16,800 $16,000 $19,100 $10,000 $16,400 $9,600 $10,400$10,200 $8,200 $0 0 to 14 15 to 24 25 to 34 35 to 44

$80,000 $73,500 $70,000 $69,400 $68,100 $63,600 $64,100 $60,000 $58,600 $57,600 $54,600 $51,300 $50,000 $46,100 $41,500 $42,600 $40,000

$30,000 $30,400 $30,400 $27,200 $27,500 $25,700$27,300 $20,000 $22,800 $24,000 $24,900 $18,100 $18,200 $19,300 $10,000

$0 45 to 54 55 to 64 65+

2019 2020 2021 2022 Median payment

December 2022 | NDIS Quarterly Report to disability ministers 120

Section five: Financial sustainability

As previously noted, the mix of participants in the Scheme has changed, with proportionally more children in the Scheme, and proportionally less participants in SIL. It is therefore important to understand trends in average payments for the same cohort of participants over time. Figure 101 shows average payments per participant over time for participants who have had two completed plans, three completed plans, four completed plans and five or more completed plans, since joining the Scheme. Notably, average payments per participant have increased over time for all participant cohorts having different number of plans since joining the Scheme. For example, for participants who have had three completed plans, average payments increased from $27,500 for the first plan to $47,900 for the third plan (32 per cent per plan). Noting however, the rate of increase in average payments to participants is the greatest between the first and second plans, with the rate decreasing over time. For example, for participants with five or more completed plans, the rate of increase between the first and second plans is 58 per cent, compared to 18 per cent between the fourth and fifth plans.

Figure 101: Average payments per participant over time

$100,000 $96,500

$90,000 $82,000 $80,000 $70,000 $64,300 $66,900 $60,000 $55,800 $51,200 $47,900 $50,000 $45,600 $40,500 $40,000 $32,300 $32,500 $30,300 $30,000 $27,500 $22,400 $20,000

$10,000

0 2 completed plans 3 completed plans 4 completed plans 5 or more completed plans

First plan Second plan Third plan Fourth plan Fifth plan

December 2022 | NDIS Quarterly Report to disability ministers 121

Section five: Financial sustainability

5.4 Average plan budget trends Average plan budgets have also increased over time for the same cohort of participants.

In addition to average payments increasing over time, average plan budgets have also increased over time, for both participants in SIL and not in SIL. Specifically, over the three year period to 31 December 2022:

• Average plan budgets have increased by 3.9% per annum for all participants

• Average plan budgets have increased by 7.9% per annum for participants in SIL

• Average plan budgets have increased by 5.1% per annum for participants not in SIL.

The slight decreases in the year ending 31 December 2021 is due to new participants that entered the Scheme between 1 January 2021 and 31 December 2021 having, on average, lower plan budgets. This was driven by high proportions of participants entering the Scheme who were under the age of 18 (as children have lower plan budgets on average than adults), and participants having lower support needs on average, as participants from the State/Territory disability systems with higher support needs (such as those in SIL) transferred into the Scheme earlier. Importantly, there was no reduction in the average plan budgets of participants continuing in the Scheme. For example, for these existing participants who were in the Scheme at 31 December 2020 and at 31 December 2021, the average plan budget increased from $71,200 to $74,200 (4.2 per cent). Similarly, for participants who were in the Scheme at 31 December 2021 and at 31 December 2022, the average plan budget increased from $68,500 to $79,800 (16.5 per cent).

Figure 102: Average annualised plan budgets for years ending 31 December – all participants

$90,000 $79,800 $80,000 $74,200 $73,900 $71,200 $68,500 $70,000 $65,900 $60,000

$50,000

$40,000

$30,000

$20,000

$10,000

$0 2019 2020 2021 2022

Participants in the Scheme at 31 December 2020 and 31 December 2021 Participants in the Scheme at 31 December 2021 and 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 122

Section five: Financial sustainability

Figure 103: Average annualised plan budgets for years ending 31 December – participants in SIL $450,000 $398,900 $398,000$400,000 $357,700 $353,400 $353,500 $350,000 $317,200 $300,000

$250,000

$200,000

$150,000

$100,000

$50,000

$0 2019 2020 2021 2022

Participants in the Scheme at 31 December 2020 and 31 December 2021 Participants in the Scheme at 31 December 2021 and 31 December 2022

Figure 104: Average annualised plan budgets for years ending 31 December – participants not in SIL $70,000 $59,600 $60,000 $56,600 $56,100 $54,400 $53,300 $48,300$50,000

$40,000

$30,000

$20,000

$10,000

$0 2019 2020 2021 2022

Participants in the Scheme at 31 December 2020 and 31 December 2021 Participants in the Scheme at 31 December 2021 and 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 123

Section five: Financial sustainability

For participants not in SIL, average plan budgets have increased over time for all age groups. The rates of increase were highest for participants aged 65 years and older at eight per cent per annum, and lowest for participants aged 15 to 34 years at around two to five per cent per annum, with the rates of increase for the remaining age groups being around seven to eight per cent per annum. As previously described, the rates of increase were higher between 2019 and 2020 compared to the last two years, due to new participants entering the Scheme having lower average plan budgets.

Figure 105: Average annualised plan budgets for years ending 31 December by age group – participants not in SIL

$100,000

$90,000 $87,100 $83,200 $80,600 $78,000 $80,500 $79,200 $80,000 $72,900 $70,400 $70,000 $60,100 $60,000 $57,400 $58,400 $54,700 $50,000

$40,000 $30,000 $25,100 $24,400 $25,300 $21,700 $20,000

$10,000

$0 0 to 14 15 to 24 25 to 34 35 to 44

$100,500 $100,000 $97,400 $93,300 $91,300 $90,000 $88,500 $89,300 $88,300 $81,900 $80,800 $80,000 $77,200 $79,500 $71,600 $70,000

$60,000

$50,000

$40,000

$30,000

$20,000

$10,000

$0 45 to 54 55 to 64 65+

2019 2020 2021 2022

December 2022 | NDIS Quarterly Report to disability ministers 124

Section five: Financial sustainability

As the mix of participants has changed over time, understanding trends in average plan budgets for the same group of participants over time is important. In considering participants by the number of plans they have had since joining the Scheme, and tracking the average plan budgets for the same cohort of participants over time, it is evident that the average plan budgets have increased for all participant cohorts per plan. For example, for participants who have had three plans, average plan budgets increased from $41,800 for the first plan to $54,300 for the third plan (14 per cent per plan). Noting however, the rate of increase over the latest plan is lower compared to the rates seen for the earlier plans for all participant cohorts. For example, for participants with six or more plans, the rate of increase between the first and second plans is 20 per cent, compared to ten per cent between the fifth and sixth plans. On the other hand, the average plan budgets for new participants joining the Scheme have decreased over time, with participants who have had two plans having an average plan budget of $38,200 for the first plan, compared to $41,800 for participants who have had three plans. This reflects the change in the profile of participants in the Scheme over time, with a higher proportion of lower cost participants, especially children and fewer new participants in SIL.

Figure 106: Average annualised plan budgets for participants over time

$140,000

$120,000

$100,000

$80,000 $73,500 $67,800 $60,600 $60,000 $50,000 $54,300 $49,500 $45,400 $38,200 $41,800 $40,000

$20,000

$0 2 plans 3 plans 4 plans

$140,000 $137,300 $124,500 $120,000 $108,900 $100,000 $94,100 $92,500 $87,200 $78,200 $79,300 $80,000 $67,200 $66,000 $60,000 $54,900

$40,000

$20,000

$0 5 plans 6 plans

First plan Second plan Third plan Fourth plan Fifth plan Sixth plan

December 2022 | NDIS Quarterly Report to disability ministers 125

Section five: Financial sustainability

Plan reassessments and plan budgets variations Plan reassessments result in plan budgets varying from plan to plan for a variety of reasons – for example, one-off capital items in one plan and not the next. Another example is investment in capacity building (such as behavioural supports) resulting in less need for core support over time. The NDIA has published an Operational Guideline on Plan Reassessments114 which details the reasons why a new plan could be different to a current plan. When a plan reassessment is conducted, information about a participant’s goals, situation and support needs are considered. A participant’s needs and situation may change over time, which means their NDIS funding is likely to change over that time. Some supports may no longer be required, while for others, disability support needs might increase and the NDIA might consider funding more supports. Access to capacity building supports early in a participants’ journey is considered an early investment, and is intended to increase independence, and reduce reliance on NDIS funding over time. If overall funding goes down from one plan to the next, it may be because the same amount of supports are no longer required. Also, if the capacity building investment has been successful at building independence, support needs may also decrease, for example core supports. As mentioned above, plan budgets can change at plan reassessment for a number of reasons. Many of the reasons discussed above can also occur before a plan is due to be renewed, and often the plan may be ended early and a new plan put in place because of these reasons – both of these factors contribute to the percentage changes in plan budgets in a quarter.

Plan inflation In the December 2022 quarter, total plan inflation was 3.8 per cent (15.9 per cent per annum). Of the 15.9 per cent per annum total plan inflation in the quarter, 8.7 per cent was due to changes at plan reassessment, and 7.2 per cent was due to changes occurring within a plan between reassessments. The plan inflation of 15.9 per cent per annum in December 2022 compares with plan inflation of 20.5115 per cent per annum (15.9 per cent excluding indexation) in September 2022, and 12.7 per cent per annum in June 2022. Inflation occurring at plan reassessment was 8.7 per cent per annum which compares with 9.1 per cent per annum in September 2022, and 4.5 per cent per annum in June 2022. Inflation occurring within a plan, between reassessments was 7.2 per cent per annum which compares with inflation of 11.3 per cent per annum in September 2022, the 11.3 per cent is inclusive of a 4.6 per cent one-off impact of the indexation of plans in July following the Annual Pricing Review116, and 8.1 per cent per annum in June 2022.

114 https://ourguidelines.ndis.gov.au/your-plan-menu/changing-your-plan 115 The annualisation calculation of inflation excludes the impact of plan indexation in July following the Annual Pricing Review. The impact of this indexation is then explicitly added to the annualised calculation being a 4.6% one-off increase. 116 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July of 4.6% each.

December 2022 | NDIS Quarterly Report to disability ministers 126

Section five: Financial sustainability

Figure 107: Annualised percentage change in plan budgets for active participants117,118

40%

33.0%

30%

23.3% 21.8% 20.5% 20% 21.4% 18.4% 15.9% 13.1% 12.7% 15.0% 10.2% 11.6% 11.3% 10% 8.8% 8.7% 8.3% 8.1% 8.7% 7.5% 3.9% 9.1% 9.7% 8.2% 2.1% 4.4% 6.1% 7.2% 6.4% 6.3% 6.3% 5.4% 4.1% 3.8% 2.4% 2.0% 4.5% 0% 1.8% -0.7% 0.8%

-10% Dec Mar Jun Sep Dec Mar Jun Sep Dec Mar Jun Sep Dec 19 20 20 20 20 21 21 21 21 22 22 22 22

Inflation at plan reassessment Inflation within a plan Total inflation

At the individual level, plan budgets can vary significantly. Plans increasing and decreasing is consistent with an early investment insurance approach. When looking at experience in this financial year (from 1 July 2022 to 31 December 2022), taking account of total plan inflation, plans were more likely to increase rather than decrease.

Specifically: • 52% of plans increased at reassessment by more than 5% • 19% decreased by more than 5% • 30% remained within 5%

For participants in SIL: • 60% increased by more than 5% • 7% decreased by more than 5% • 33% remained within 5%

For participants not in SIL: • 51% increased by more than 5% • 20% decreased by more than 5% • 29% remained within 5%

117 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July of 4.6% each. 118 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the overall total inflation has not changed.

December 2022 | NDIS Quarterly Report to disability ministers 127

Section five: Financial sustainability

Figure 108: Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) – all participants119

30% 29,021 (19%) reassessments with 5%+ decrease 81,036 (52%) reassessments with 5%+ increase

25%

20% 20% 18%

15% 13% 12% 10% 10% 8% 5% 4% 3% 3% 5% 2% 1% 1% 0% 0% 0.6 1.0 2.1 3.8 6.5 15.1 18.5 27.6 30.9 11.8 8.2 5.4 4.1 20.6 below -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% above -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to 80% 80%

Change in average plan budget – percentage

Figure 109: Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) – participants in SIL120,121

60% 1,071 (7%) reassessments with 5%+ decrease 8,703 (60%) reassessments with 5%+ increase

50% 45%

40%

30% 24%

20%

9% 10% 5% 6% 4% 2% 2% 1% 0% 0% 0% 0% 1% 0% 0.0 0.0 0.0 0.1 0.2 0.8 1.3 3.5 6.5 0.9 0.4 0.2 0.1 0.6 below -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% above -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to 80% 80%

Change in average plan budget – percentage

119 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. 120 Ibid. 121 Due to operational changes since July 2020, there has been an issue with identifying SIL in plans as they are being completed. A temporary and manual solution was implemented to estimate the number of active participants who should be identified as having SIL in their plans but do not appear as such on the Agency’s system. From May 2022, an automated and more accurate method has been applied in identifying SIL participants leading to a restatement in the number of SIL participants from July 2020 to April 2022. This has resulted in a one-off change in the historical SIL and non-SIL inflation rates.

December 2022 | NDIS Quarterly Report to disability ministers 128

Section five: Financial sustainability

Figure 110: Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) – participants not in SIL122

30% 27,950 (20%) reassessments with 5%+ decrease 72,333 (51%) reassessments with 5%+ increase

25%

20% 17% 17%

14%15% 12% 10% 10% 8% 6% 4% 5% 3% 4% 3% 1% 1% 0% 0% 0.6 1.0 2.0 3.7 6.3 14.3 17.2 24.1 24.4 10.9 7.8 5.2 4.0 20.0 below -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% above -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to 80% 80%

Change in average plan budget – percentage

In the financial years 2019–20, 2020–21 and 2021–22, plans were also more likely to increase rather than decrease.

In 2021–22: • 39% of plans increased at reassessment by more than 5% • 25% decreased by more than 5% • 36% remained within 5%

In 2020–21: • 42% of plans increased at reassessment by more than 5% • 29% decreased by more than 5% • 29% remained within 5%

In 2019–20: • 53% of plans increased at reassessment by more than 5% • 27% decreased by more than 5% • 20% remained within 5%

122 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart.

December 2022 | NDIS Quarterly Report to disability ministers 129

Section five: Financial sustainability

The following chart shows the distribution of the percentage change in plan budgets for plans reassessed over the three years and two quarters to 31 December 2022, taking account of total plan inflation.

Figure 111: Distribution of the percentage change in plan budgets for plans reassessed over the three years and one quarter to 31 December 2022 – all participants123

Reassessments with 5%+ decrease Reassessments with 5%+ increase 29,021 (19%) in 2022-23 YTD 81,036 (52%) in 2022-23 YTD 104,484 (25%) in 2021-22 163,374 (39%) in 2021-22 105,749 (29%) in 2020-21 153,205 (42%) in 2020-21 91,266 (27%) in 2019-20 180,597 (53%) in 2019-20

25% 23.9%

20% 17.7% 19.8% 17.4% 15.4% 15.7% 15.3% 12.1% 14.7%15% 13.8% 12.4% 13.9% 13.2% 13.0% 12.7% 11.9% 9.5% 9.7% 7.0% 8.4% 10% 9.1% 7.5% 7.1% 6.8% 7.2% 6.5% 4.5% 6.0% 5.9% 5.3% 4.1% 3.1% 3.8% 3.5% 4.1% 4.1% 4.0% 2.0% 2.2% 5% 2.6% 2.8% 3.2% 3.0% 1.0% 2.0% 0.5% 1.7% 2.4% 1.9% 0.8% 0.4% 1.3% 0.8% 0.7% 0.4% 0.5% 0% below -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% above -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to 80% 80%

Change in average plan budget – percentage

2019-20 2020-21 2021-22 2022-23 YTD

123 There is a one-off change in historical values due to the removal of rounding in the calculations.

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Section five: Financial sustainability

5.5 Operating expenses Operating expenses per participant have reduced over the last four years.

In addition to the money spent through participant plans on supports for participants, the NDIA receives money to run the NDIA, including paying staff wages. This is referred to as the NDIA’s operating expenses. NDIA operating expenses have increased from $906 million in 2017–18 to $1,590 million in 2021–22. As a percentage of the dollars spent on participants, operating expenses have decreased from 16.7 per cent in 2017-18 to 5.6 per cent in 2021-22. For the six months to 31 December 2022 the expense percentage has decreased slightly to 5.5 per cent. The Productivity Commission in their 2017 Study report124 suggests a range of seven to ten per cent as an appropriate amount for NDIA operating costs.

Figure 112: Operating expenses as a percentage of participant costs 16.7%18% ($0.91b) 16% 12.5%14% ($1.31b) 12% 8.6%10% ($1.51b) 8% 6.3% ($1.48b) 5.6% 5.5% 6% ($1.59b) ($0.93b)

4%

2%

0% 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 YTD

Over time, the NDIA has increased efficiency. The annualised operating cost per participant has reduced by 52 per cent since 2017–18, from $6,919 to $3,176 in 2021–22. There is an increase in annualised operating cost per participant to $3,324 for the six months to 31 December 2022, however this is expected to drop over 2022–23 as there exists some seasonality in operating expenses.125

Figure 113: Operating expense per participant126 600,000 573,342 $8,000 534,655 $6,919 $7,000 500,000 466,619 $5,717 $6,000 391,999400,000 $5,000 300,000 286,015 $4,455 $4,000 $3,450 $3,176 $3,324 $3,000200,000 172,333 $2,000 100,000 $1,000

0 $0 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 YTD

Active participants at period end Operating expenses per participant

124 https://www.pc.gov.au/inquiries/completed/ndis-costs#report 125 The annualised operating cost per participant is expected to drop given the seasonality in operating expenses. 126 Average number of participants is taking a simple average of the two periods (opening and closing) on active participants. Cost per participant uses these average participant numbers divided by Total Operating Expenses for the 2022–23 Budget.

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Coconut Island local, 36, is in his happy place, planting and Lewis,Planting and watching his garden grow fresh produce for him, his family, and his Torres Strait Islander community to cook and eat.nurturing help Lewis uses his funding to engage with a culturally appropriate Indigenous support worker, Ivy from My Pathway, in March 2022.Lewis to grow Together they have grown Lewis’ skills, not only in the garden but doing other activities – cooking, meal preparation, arts and craft,his life skills cleaning, and other general household duties. “I’m helping Lewis work towards reaching his NDIS goals,” Ivy said. “He wants a job on the Island and to become independent enough to move into his own place on the mainland. Working one-on-one with him is really helping to help build his life skills and confidence.” With Lewis’s love of gardening, Ivy has supported him to harvest his produce. She is also teaching him how to make a wide variety of dishes for himself and his family. “Lewis loves cooking,” Ivy said. “He’s even made a recipe scrapbook. It’s good to see him making healthy meals for himself and his family and to see how proud it makes him feel.“ Ivy said Lewis is in his garden every day, watering and weeding to keep it at its best. “The garden is not only helping Lewis to grow healthy produce, but it’s also supporting him to build social skills and to connect more to his community,” she said. With newfound confidence and renewed growth, Ivy said she can see Lewis’ confidence, communication skills and independence growing day-by-day. “I have no doubt in the near future Lewis will become independent enough to achieve his goals.”

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Section six: Staff advisory groups and the NDIS community 1336

Participant and sector engagement activities continue to be a focus.

Section 6.2 of this report highlights the engagement activities being undertaken by the NDIA, including the Information Gathering for Access and Planning (IGAP) project, Home and Living, Participant Safeguarding, Supported Decision Making, CALD Strategy and First Nations Strategy. On 18 October 2022, the Minister for the NDIS announced the Independent Review into the NDIS (NDIS Review) to improve the wellbeing of Australians with disability and ensure the Scheme’s sustainability so that future generations receive the benefit of the NDIS. It is expected that the NDIS Review will lead to changes in the NDIA’s work plan. Initiatives and activities described in this report, many of which commenced prior to the announcement of the NDIS Review, should be viewed in that context.

6.1 A high performing NDIA Workforce diversity, inclusion and engagement.

As of 31 December 2022, the total NDIS workforce was 12,993, including 5,272 Australian Public Service (APS) employees, 1,977 labour hire workers and contractors, and 5,744 people employed by the NDIS PiTC and NCC partners. Recruitment has continued to build the service delivery workforce in this quarter. Volume recruitment activities have been completed at the APS4, APS5 and APS6 level that will result in 152 new starters in this quarter and 93 expected in the next quarter. The increase in service delivery workforce will result in an uplift to the Agency’s operational performance and meet our participant service guarantee measures. During November, the Agency held the Annual Light Up Awards. The awards are NDIA’s top tier of recognition and acknowledge exceptional contributions made by individuals, groups or teams who demonstrate a clear contribution to the Agency through living the values and going over and above the expectations of their role. Census Action Plans were finalised across the Agency in this quarter. Key themes from local action plans include immediate supervisors’ skills in effective communication and building trust, the strong connection and pride staff have for the Agency, appropriate wellbeing supports in place and an inclusive workplace culture. Actions under the Agency’s Disability Inclusion Plan (DIP) progressed in this quarter. The Agency held the first Employees with Disability Workplace Experience Deep Dive, which saw a total of 41 listening sessions held with staff and leaders across the Agency with additional written responses received. Findings of the Deep Dive will inform prioritisation of further actions under the DIP and other employee experience improvement projects. In November 2022, the Agency supported 50 First Nations staff attend the First Nations Employee Network (FNEN) annual conference. The theme of the conference was: Healing, Connecting, Empowering, and sought to increase engagement with First Nations staff. During the conference the attendees actively worked to progress several action items contained in the NDIA First Nations Employment and Inclusion Plan

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Section six: Staff, advisory groups and the NDIS community

2022–25, as well as attending sessions focussed on career development and advancement, and wellbeing. The highlight of the conference was the attendance of guest speaker Senator the Hon Malarndirri McCarthy, Assistant Minister for Indigenous Australians, and Assistant Minister for Indigenous Health, who shared with attendees her personal journey with disability and the important role the NDIS plays in supporting individuals with disability. In October 2022, the Agency welcomed the latest cohort of participants in the Indigenous Australian Government Development Program (IAGDP). The Agency participates in the IAGDP, and the Indigenous Apprenticeship Program (IAP) annually, with the 2022 cohort across both programs increasing the number of First Nations staff by nine. Participation in these programs provides entry level career pathways for First Nations peoples, and the NDIA is proud of its continued engagement with these programs

6.2 Co-design and engagement Co-design projects which are strengthening the NDIA’s engagement process.

Refining and embedding our approach to co-design The NDIA understands the best way to improve the NDIS is to listen to people with lived experience of disability and first-hand experience of the NDIS. This quarter, the NDIA continued to work together with the disability community to build co-design and engagement capability. The NDIA is also taking a collaborative approach to aligning cross government engagement priorities and initiatives. The NDIA acknowledges and thanks the members of the Co-design Advisory Group for their ongoing contribution, advice and leadership as we ‘learn by doing’ with co-design.

Co-design Advisory Group The Co-design Advisory Group met twice during the December quarter (11 October and 12 December).127 In October 2022, the Group welcomed the Minister for the NDIS, the Hon Bill Shorten to their meeting. Minister Shorten held a closed discussion with external members of the Co-design Advisory Group, responded to the IAC and DRCO members’ queries and sought feedback regarding the NDIS Review. Over this quarter, the Group have endorsed the Co-design Evaluation Framework which will support the NDIA to build trust, strengthen engagement, improve the relationship between the NDIA and disability community and deliver better outcomes for NDIS participants. A pilot evaluation phase will commence shortly. After each meeting a communique from the meeting is published on the NDIS website128. In the December communique the Co-design Advisory Group extended their deepest thanks and gratitude to the hundreds of people involved in co-design throughout 2022 as well as acknowledging the work of NDIA staff and partners to deliver the co-design projects and their commitment to ‘learn by doing’ in partnership with the disability community. IAC and DRCO members of the Co-design Advisory Group also expressed the view that this year has been the best year in terms of working together constructively to create a positive future for the NDIS.

127 More information about the Co-design Advisory Group, including regular updates on their discussions, can be found here: https://www.ndis.gov.au/co-design-advisory-group 128 https://www.ndis.gov.au/co-design-advisory-group

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DRCO Forum The DRCO Forum met once during this quarter on 18 November 2022. In this meeting, NDIA CEO Rebecca Falkingham spent several hours in dialogue with attendees exploring issues of importance to the disability community. Members were also provided with an update on the:

• First Nations Strategy and CALD Refresh Strategy co-design projects.

• New Independent External Review (IER) program led by people with disability.

• New ICT system, including details of the testing being undertaken in Tasmania.

The membership of the DRCO Forum comprises:

Agency Representatives: • The CEO or delegate • Deputy CEO, Markets, Government and Engagement • General Manager, Communications and Engagement • Branch Manager Co-design and Engagement

External Members are invited from key national disability organisations at the request of the Chair. These organisations currently include:

• A4 Autism Aspergers Advocacy Australia • Australian Autism Alliance • Australian Federation of Disability Organisations • Blind Citizens Australia • Brain Injury Australia • Carers Australia • Children and Young People with Disability Australia • Community Mental Health Australia • Deaf Australia • Deafblind Australia • Deafness Forum of Australia • Disability Advocacy Network Australia • Down Syndrome Australia • First Peoples Disability Network • Inclusion Australia • JFA Purple Orange • Mental Health Australia • National Disability and Carers Alliance / Every Australian Counts

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• National Ethnic Disability Alliance • National Mental Health Consumer Carer Forum • People with Disability Australia • Physical Disability Australia • ReImagine Australia • Self Advocacy Resource Unit • Women with Disabilities Australia • Young People in Nursing Homes National Alliance

Membership is at the CEO level only.

Stakeholder Engagement themed workshops This quarter, the NDIA held a number of sessions to the sector on nominated topics of interest:

• NDIS App Session 1 (12 October 2022) and Session 2 (16 November 2022). The myNDIS app was created because participants and their families told the Agency that the myplace participant portal was confusing and difficult to navigate. The presentations covered the following:

– How the app was co-designed

– Some of the features and accessibility improvements the Agency have added since the release of the app

– To discuss plans for the app and seek feedback about how to get more participants to utilise it

Information Gathering for Access and Planning The Information Gathering for Access and Planning (IGAP) project will deliver a new person-centred model of information gathering that delivers consistency and equity in access and planning outcomes. Since October 2022, the NDIA has:

• Finalised a summary report that provides an overview of the first phase of co-design and engagement with the disability community. The report details peoples’ experiences with current access and planning information gathering processes. The engagement approach included targeted engagement through focus groups, and broad engagement through an online survey.

• Completed two research projects to build an evidence base and shared understanding of the information gathering requirements that arise from the NDIS Act, and the NDIA’s clinical advisory function.

• Engaged with medical colleges and peak allied health bodies, to understand their perspectives on the challenges with NDIS access and planning processes.

• Held a planning workshop with the IGAP Steering Committee to commence the development of a forward workplan to progress short and medium term improvements through the IGAP project in 2023, alongside the work of the NDIS Review.

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Home and Living The NDIA is co-designing a Framework to inform the way the Scheme supports participants to pursue their home and living goals. The aim is to give participants more choice and control over where they live, who they live with and how they are supported. The co-designed Framework will deliver:

• A new way to support participants, their families and carers with information, assistance and connections to understand home and living options.

• A new way of gathering information to determine reasonable and necessary home and living funding.

• Flexible budgets that give more choice and control to participants.

• A new home and living approach for participants who need a high level of home and living support.

Since October 2022, the NDIA has:

• Worked with the sector to complete testing of the policy solutions with diverse cohorts, including First Nations people, people from CALD communities, people with intellectual disability and complex communication and access supports needs, people from rural and remote areas and people living in crisis settings.

• Undertaken further engagement on the Framework with the:

– Home and Living Policy Steering Committee

– IAC

– Intellectual Disability Reference Group

– Home and Living Reference Group

– DRCO CEO Forum

– Industry Chief Executive Forum

• Commenced development of an implementation plan to support the Framework.

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Participant Safeguarding The NDIA is co-designing an overarching policy and implementation plan on participant safeguarding to guide the work of the NDIA in supporting participants to think about their own safety. In developing this policy, consideration is being given to existing frameworks and evidence-based research, as well as advice provided by the IAC. To help create this policy, since October 2022 the NDIA has:

• Completed various engagement activities, including virtual workshops with key target groups including participants, families and carers, providers and NDIA staff and partners.

• Completed tailored engagement with key population and diverse cohorts including First Nations people, LGBTQIA+, people from CALD communities and people with complex needs.

• Completed a scoping review to identify evidence for strategies to safeguard people with a disability against abuse, neglect and exploitation.

• Undertaken further engagement on the draft policy with the:

– Participant Safeguarding Steering Committee, consisting of participant and carer representatives, DRCO representatives, NDIA representatives, States and Territories, the NDIS Quality and Safeguards Commission, and DSS

– IAC

– National Mental Health Sector Reference Group

– Participant Reference Group

– DRCO Forum

Supported Decision Making The NDIA is co-designing a policy and implementation plan to guide how the NDIA supports NDIS participants to make decisions. The Supported Decision Making policy will aim to:

• Increase the opportunity for participants to be actively involved in making decisions about their lives and to exercise real choice and control.

• Support development of participants’ capability in making decisions (and helping participants to explore and make those decisions).

• Build the capacity of decision supporters, Agency staff and partners to recognise and enable the will and preference of participants.

• Strengthen a support for decision making approach in the appointment of nominees.

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To help develop this policy, since October 2022 the NDIA has:

• Completed all planned co-design engagement activities. These engagements were undertaken in partnership with Inclusion Australia.

• Undertaken further engagement on the draft policy with the:

– Supported Decision Making Steering Committee

– IAC

– Intellectual Disability Reference Group

– Academics, public advocates and Disabled Peoples’ Organisations

– DRCO Forum

Culturally and Linguistically Diverse Strategy In 2021, the NDIA commenced working alongside CALD participants, nominees, families, carers, providers and sector stakeholders to commence the co-design of the new CALD Strategy 2023–2027. The new CALD Strategy will enable the NDIA to have a clear strategic approach to supporting CALD participants, families and carers. It also supports people with disability from CALD backgrounds to have the same opportunity to access the NDIS and use their plan as the broader population. In co-designing the new CALD Strategy, the NDIS is committed to a broad national engagement approach which allows for deep engagement with key CALD stakeholders at a national, state and territory and local level. The NDIA has established a CALD External Advisory Group to provide strategic advice, governance and oversight for the co-design and development of the new CALD Strategy. The CALD External Advisory Group is responsible for ensuring that the voices of CALD people with disability are heard through the co-design process, and for reviewing and endorsing the new CALD Strategy. Since September 2022, the NDIA has:

• Delivered a range of focus group sessions to listen to the challenges that impact CALD participants and to co-design potential solutions and actions that will inform the new CALD Strategy.

• Coordinated additional community conversations with stakeholders at a local level. Community conversations provide an opportunity to engage with participants from communities and backgrounds that are unlikely to contribute through more formal settings (i.e. online focus group sessions), and provides them with an opportunity to contribute towards the development of the new CALD Strategy.

• Commenced activities to deliver the CALD Strategy Summit in February 2023. This event will bring together members of the Advisory Group and will provide an opportunity for the NDIA to share learnings and hear from CALD communities about the issues that are important to them. This event will also provide an opportunity for the NDIA to test proposed actions with that will inform the new CALD Strategy with the Advisory Group for feedback.

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First Nations Strategy At the end of 2021, the NDIA began the process of developing a new First Nations Strategy, to replace the 2017 Aboriginal and Torres Strait Islander Strategy. The NDIA has publicly committed to working with First Nations people with disability, participants, the broader First Nations disability community, families, carers, and sector stakeholders to co-design a new First Nations Strategy to close the gap between NDIS outcomes for First Nations people and the broader population. The NDIA has developed a Current State Snapshot report, identifying preliminary issue and priority areas for First Nations people with disability. The report will be used as a starting point to guide the broader consultation and co-design process to develop the First Nations Strategy. Since September 2022, the NDIA has:

• Signed a partnership agreement with First Peoples Disability Network (FPDN) to work together on the First Nations Strategy, as well as short-term priorities and opportunity areas for the NDIA to support First Nations people with disability.

• Progressed the establishment of a First Nations Advisory Council, to provide strategic advice to inform actions, programs and initiatives that the Agency is delivering. The First Nations Advisory Council will ensure the Agency’s actions to support and improve outcomes for First Nations people with disability are guided by First Nations peoples and sector representatives.

• Commenced recruitment for a First Nations Strategic Advisor to ‘walk alongside’ the project team to develop the First Nations Strategy.

• Commenced planning for a broader public engagement consultation and co-design phase, to be undertaken with First Nations people with disability, participants, communities, representative organisations and service providers.

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Section six: Staff, advisory groups and the NDIS community

6.3 Valued input from the Independent Advisory Council The IAC continues to provide valued advice to the NDIA Board and management.

The IAC continues to work closely with NDIA management and the NDIA Board. This quarter, Council welcomed the co-Chairs of the NDIS Review, Professor Bruce Bonyhady AM and Ms Lisa Paul AO PSM, to its November meeting. Council looks forward to working with and receiving regular updates from the NDIS Review panel. Council progressed work on the drafting of advice ‘Improving the NDIS for children and young people: the importance of being guided by their voice’ and the draft statement for ‘Operationalising Intersectionality’. The ‘Improving Equity in the NDIS’ advice will progress to the NDIA Board in Quarter 3. Council’s Intellectual Disability and Equity and Inclusion Reference Groups held their first official meetings for 2022–23. The Home and Living Reference Group held their second meeting during this quarter 2022–23. Council continues to actively collaborate with the NDIA on a variety of Corporate Plan and co-design priorities and the Council’s own plan of work, including:

• Home and Living Framework

• Supported Decision Making Policy

• Participant Safeguarding Policy

• Development of new First Nations and CALD strategies

Council released its Work Plan in this quarter, which discusses its priorities for the year ahead. Council’s Annual Report for 2021–22 is scheduled for release in the next quarter. The workplan can be found NEWS — Independent Advisory Council129.

129 https://www.ndis-iac.com.au/news

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6.4 Public data sharing and the latest release of information The NDIA continues to release timely data and analysis to stakeholders.

On 4 November 2022, the Annual Financial Sustainability Report (AFSR)130 for 2021–22 was publicly released, providing an assessment of the financial sustainability of the NDIS using data to 30 June 2022. This was preceded by the release of AFSRs and peer review reports131 from previous years commencing from 2013–14 to the current financial year. On 15 November 2022, the Agency released first quarter NDIS data, refreshing downloadable data132 on data.ndis.gov.au with information up to 30 September 2022. An updated version of explore data133, an online interactive tool that allows the public to download open access Agency data, was released on 24 November 2022. The updated tool includes more datasets and improved functionality, including being able to compare multiple financial quarters of data. Following a technical issue, the tool was removed to make some necessary data adjustments and reinstated in early January 2023. On 22 December 2022, a new series of reports on the 13 primary disability types in the Scheme were publicly released. The participant dashboard series134 contain key insights about demographics, supports, outcomes, and providers data for NDIS participants within each of the 13 primary disability types. Several “deep dive” reports and analyses have also been released in previous quarters:

Figure 114: List of reports and analyses released and available at data.ndis.gov.au

Participant dashboards Data ‘as at’ date

Acquired Brain Injury 30 September 2022 Autism Cerebral Palsy Developmental Delay Down Syndrome Global Developmental Delay Hearing Intellectual disability Multiple sclerosis Psychosocial Spinal Cord Injury Stroke Visual impairment

130 https://ndis.gov.au/about-us/publications/annual-financial-sustainability-reports 131 https://data.ndis.gov.au/reports-and-analyses/previous-annual-financial-sustainability-reports 132 https://data.ndis.gov.au/data-downloads 133 https://data.ndis.gov.au/explore-data 134 https://data.ndis.gov.au/reports-and-analyses/participant-dashboards

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Section six: Staff, advisory groups and the NDIS community

Participant reports and analyses Data ‘as at’ date

Participants with autism spectrum disorder (ASD) 31 March 2018 Participants with a psychosocial disability in the NDIS 30 June 2019 Participants with an intellectual disability in the NDIS 31 December 2019 Participants with acquired brain injury, cerebral palsy or spinal cord injury in the NDIS 31 December 2020 Participants with a neurodegenerative condition in the NDIS 31 March 2021 Participants with sensory disabilities in the NDIS 31 March 2021 Aboriginal and Torres Strait Islander participants 30 June 2019 CALD participants 30 June 2019 Analysis of participants by gender 31 December 2019 Young adults in the NDIS aged 15 to 24 years 30 June 2021 Young people in the NDIS aged 0 to 14 years old 30 June 2020 Participants by remoteness classification 30 June 2020

Outcomes and goals Data ‘as at’ date

Outcomes report: dashboards and datasets for LGAs and NDIS service 30 June 2021, 30 June 2020 districts for participant and an outcomes report for families/carers 30 June 2019, 30 June 2018 Health and wellbeing of NDIS participants and their families and carers 30 June 2021 Employment outcomes for NDIS participants 31 December 2021 Employment outcomes for families and carers of NDIS participants 31 December 2020 Employment outcomes 30 June 2018 People with disability and their NDIS goals 31 December 2019 COVID-19 impact on participants and family/carer outcomes 30 June 2020

The NDIS Market Reports Data ‘as at’ date

The NDIS Market (Market Monitoring) 31 December 2021, 30 June 2021 Dashboards with market summaries, datasets for LGAs and NDIS service districts135,136 31 December 2020, 30 June 2020 31 December 2019, 30 June 2019

135 https://data.ndis.gov.au/data-downloads 136 https://data.ndis.gov.au/explore-data

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6.5 Cyber Security NDIA Cyber Security continues to proactively identify the most likely and significant threats to enable the informed implementation of risk mitigation.

The NDIA continues to be directly and indirectly impacted by cyber threats from internal and external sources. Additionally, the NDIA is part of a broader ecosystem, interacting with community partners, service providers, and other government departments, which raises the level of cyber risk to the NDIA. The NDIA, in conjunction with other cyber security conscious partner organisations, manages against risk and continues to be targeted by social activists, criminal enterprises, state actors and other parties with various motivations. These threats to the NDIA manifest themselves through the use of malware, ransomware, phishing, and social engineering to extort funds, expose sensitive information and deny people of online services. NDIA internal threats present themselves through the misuse of access and information with the intent of causing political and social embarrassment or supporting criminal enterprise. The NDIA has now established an Insider Threat Team to understand and counter the threats from trusted insiders. This capability is beginning its uplift with a roadmap to enhance the Agency’s ability to detect, deter, respond, and disrupt adverse activity from trusted insiders. The NDIA has embarked on a multi-year technology change agenda which incorporates a significant uplift of cyber threat detection and prevention capabilities, as well as improving the understanding and management of ICT Risk in NDIA. The NDIA is improving its ability to detect and respond to threats to NDIA systems and data through the Security Operations Centre utilising sophisticated tool sets. The NDIA Cyber Risk management program seeks to implement improved ICT practices to reduce the risk of ICT platforms within the NDIA, whilst maintaining the accessibility of services required for staff, participants, and the disability sector. The NDIA conducts regular internal communication and training with staff and partners to maintain awareness of cyber threats, which is reviewed regularly to ensure the training and messaging is effective.

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6.6 Fraud and Compliance The NDIA continues to identify and respond to compliance risks.

The federal government delivered the Federal Budget on 25 October 2022. The Budget set aside $126m over four years to establish a Fraud Fusion Taskforce to target fraud and serious non-compliance. The taskforce will bring together the NDIA, Services Australia, law enforcement agencies and regulators, to better enable intelligence sharing, identification and response to fraud perpetrated by serious organised crime entities and others seeking to exploit the Government’s system of social supports. The NDIA continues to identify and respond to compliance risks. Since the establishment of the Compliance Response Team in July 2021, the NDIA has significantly increased its targeted compliance activity. The NDIA regularly monitors and responds to incorrect or unusual claims made by registered providers. A key element of the NDIA’s compliance approach is to collaborate with registered providers to raise awareness of their responsibilities and to educate them on how to be compliant when claiming. This quarter, there was a significant focus on proactive compliance engagements with over 1,700 registered providers contacted and asked to review claims for payment where participants may have been overcharged. This included discussions with several providers to encourage them to review their claiming processes and business drivers that may contribute to non-compliant claiming. Quarter 2 continued to see an increase in the number of tip-offs received by the Agency via the Fraud Reporting and Scams Helpline. The NDIA received 3,792 tip-offs in this quarter as compared to 2,422 for the same period in 2021–22. A total of 7,125 tip offs have been received this financial year, when compared with 4,742 from the same period last financial year. This represents an 55% increase in the volume of tip-offs in 2022–23. A specialist compliance officer assesses all tip-offs, to determine the most appropriate action to be taken to address the concerns reported. As of 31 December 2022, there were thirty-nine fraud matters under investigation and an additional ten matters under preliminary evaluation for investigation. Of these, thirteen matters are before the courts under prosecution, with a total alleged fraud value of $13.4 million. Key investigation activities or outcomes in this quarter included:

• A Western Australian woman was charged with two counts of dealing in the proceeds of crime, and two counts of obtaining a financial advantage by deception, related to alleged fraud against the Scheme of $247,484. Further charges are anticipated, with subsequent enquiries uncovering a total of $1.175m in confirmed fraud.

• An additional five offenders have been referred to the CDPP in relation to Operation Pyxis. Offences include conspiracy to commit fraud, obtaining financial advantage by deception and dealing in the proceeds of crime. Total established fraud: $2.1m.

• $2m in assets were identified and restrained by AFP’s Criminal Assets Confiscation Team in relation to Operation Pyxis.

• A Newcastle woman was found guilty of defrauding the Scheme of $556,328 and sentenced to five years, 4 months’ imprisonment.

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• In October, a Melbourne man was sentenced to a term of imprisonment for unrelated fraud offences committed in Queensland. On his release on 5 July 2023, he will be sentenced for NDIA fraud totalling $169,438 committed in Victoria.

• Two warrants were executed simultaneously in Western Australia and New South Wales with evidence seized. Analysis of seized devices is underway.

• One investigation has been referred into the newly formed Fraud Fusion Intelligence Centre.

• The NQSC, working in close collaboration with NDIA Fraud Investigations issued a total of ten banning orders on individuals and Provider organisations the subject of NDIA investigations.

6.7 NDIA’s new Information and Communication Technology (ICT) system Real time testing of the new ICT system in Tasmania.

The NDIA started real-time testing of our new ICT system and improved processes in Tasmania in November 2022. From 14 November, new NDIS participants approaching and joining the Scheme experienced the new ICT system and processes, existing NDIS participants started to use the new system from 28 November 2022. Our new ICT system has been informed by ongoing extensive consultation with participants, NDIA staff, NDIS partners and providers. A key design principle of the system has been to minimise any changes for external stakeholders. Collaborating with our stakeholders has helped us understand what they want and need and how the features of new system can help us provide a better experience for participants. The Tasmania real-time test involves people with disability, people applying to access the Scheme, new and existing participants, NDIA staff, Tasmanian Partners in the Community (local area coordinators and early childhood partners), providers, and the disability community. Results of this initial test will help inform a larger national rollout expected to begin in 2023. Real-time testing involves participants and providers being supported by NDIA staff and our Tasmanian Partners in the Community through every step of their journey. The test means the NDIA will be able to update and improve the system based on the experience and feedback received. It will also make sure that system works as designed, the training and support is appropriate, and the new system delivers an improved participant experience. It has also allowed us to fully test the end-to-end access, planning and implementation process with Tasmanian participants plus increased early support and community connections from our Partners in the Community. Throughout the test in Tasmania, the NDIA will gradually release new features and test additional improvements to the new ICT system. The NDIA are capturing feedback, data and insights that will contribute to an evaluation of the test in Tasmania. The NDIA expects to release a summary of the evaluation in April 2023.

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Section six: Staff, advisory groups and the NDIS community

Test milestones As of 31 December 2022:

• The NDIA have worked with eighty-eight children, families and people approaching the NDIS to provide early support and community connections

• More than thirty access decisions have been made, and

• Over 160 plan reassessments (formerly called plan reviews) have been undertaken as well as twenty-one first plans for new participants.

The NDIA now have providers and participants registered and starting to use the new my NDIS participant and provider portals. Participants submit claims through a new accessible and easy to use portal while providers continued to manage all payments through the existing myplace provider portal. Features of the new my NDIS provider portal such as request for service for support coordination and viewing parts of a participant’s plan with a participant’s consent are also being tested. Feedback from providers has been received and further improvements will be added in early 2023. It’s expected that more existing Tasmanian NDIS participants will begin using the new ICT system as their current NDIS plan ends and they go through a plan reassessment.

External Engagement Activity From August to December 2022, the NDIA held over 150 external engagement activities relating to the new ICT system and improved NDIS processes. Current engagement activities have told us that external stakeholders want:

• A focus on Plain English language and accessible communication.

• More information about how Partners in the Community support community connections and connecting with mainstream and other government services.

• Assurance on claims and payments with the removal of service bookings.

Future engagement activities will continue in 2023 and include a strong emphasis on listening and making improvements based on feedback. The NDIS website137 has further information about the Tasmania test, including animations and easy read materials explaining why and what the NDIA are testing in Tasmania and how the new ICT system will help us deliver a better participant experience.

137 https://www.ndis.gov.au/improvements

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ndis.gov.au

National Disability Insurance Agency For people who need help with English

Telephone 1800 800 110 TIS: 131 450

Webchat ndis.gov.au For people who are deaf or hard of hearing Follow us on our social channels TTY: 1800 555 677

Speak and Listen: 1800 555 727

Appendix A: Key Definitions

Average payments: Total payments paid in aAccess request: A formal request by an period divided by the average number of activeindividual for a determination of eligibility to participants in that period. The average number ofaccess the Scheme. active participants is the average of the active Access requirements: The criteria someone participants at the start and the end of the period. must meet to become a participant in the NDIS. The access requirements are: age (under 65 Bilateral Agreement: An agreement between the Commonwealth and a State or Territory thatyears); residency (live in Australia and be an formalises the commitments of each governmentAustralian citizen or have paperwork to live here in relation to NDIS.permanently); disability: a disability which is permanent and significant, or early intervention (support is required early to help reduce the future Bilateral estimates: Estimates for the number of people expected to enter the NDIS by quarter inneeds for supports). each State and Territory. These figures are Active participant: Those who have been estimates only. determined eligible and have an approved plan. (There are also cases where a participant’s plan Carer: Someone who provides personal care, support and assistance to a person with ahas expired and a new plan has not formally disability and who is not contracted as a paid orcommenced, but they have not exited the voluntary worker.Scheme. These individuals are also counted as active participants.) Claiming provider: A provider that has directly claimed payments for supports. For plan managedActive provider: An approved person or provider payments, this will be passed on to the supportof supports who have received payment for provider.supporting Agency-managed participants.

Committed support: The cost of supportsAdministrative Appeals Tribunal (AAT): An contained within a participant’s plan, approved toindependent body that conducts reviews of be provided to support a participant’s needs. Inadministrative decisions made under some sections of this report, this amount isCommonwealth laws. annualised to allow for comparison of plans of different lengths.Assistive Technology (AT): The full range of technological solutions that allow people with disability to be more independent and more Culturally and Linguistically Diverse (CALD): Country of birth is not Australia, New Zealand, theconnected. The primary purpose of AT is to United Kingdom, Ireland, the United States ofmaintain or improve an individual’s functioning and America, Canada or South Africa, or primaryindependence to make participation possible (at language spoken at home is not English. Fromhome, school, workplace and/or community) and September 2021, it excludes participantsto enhance overall well-being. identifying as being part of First Nations Peoples. Average annualised committed supports: Annualised committed supports divided by the Early Childhood Approach (ECA): An approach which supports children younger than 7 who havenumber of active participants. The annualised developmental delay or disability and theircommitted supports are the committed supports families/carers. Depending on individual(on the current plan) scaled to a 12 month period. circumstances a child may move through the ECA program to become an NDIS participant on either an s.24 Permanent Disability (PD) or s.25 Early Intervention (EI) participant.

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First Nations Peoples: Identified as Aboriginal Payment: Made to participants or their nominees but not Torres Strait Islander; or Australian for supports received as part of a participant’s Aboriginal; or Torres Strait Islander. plan, and to providers on behalf of participants as part of a participant’s plan. Individualised Living Options (ILO): Give people with disability more choice about where Plan: A written agreement worked out with each they live, who with and how they can use their participant, stating their goals and needs and the NDIS funding. ILO funding supports participants to reasonable and necessary supports the NDIS will live where they choose, increase their fund for them. independence and maximise their social and economic participation. Pricing: Guidance on the price to be paid for each support item. For some items, such as personal In-kind: Existing Commonwealth or State/Territory care and community access, the amount indicates government programs delivered under existing the maximum price the Agency will pay for that block grant funding arrangements. support.

Internal Review of Decision request: An internal Provider: A provider of services and/or supports review of a decision the NDIA has made about (registered or unregistered) to participants. participants under the NDIS Act (s.100). Registered provider: An approved person or Mainstream services: The government systems provider of supports that has registered as a providing services to the Australian public e.g. provider with the NDIS Quality and Safeguard health, mental health, education, justice, housing, Commission. child protection and employment services. Revenue: The amount received from both Market: Under the NDIS, the market is the place States/Territories and the Commonwealth where participants and providers interact to trade governments for participant supports as outlined in for disability supports. the bilateral agreement. This includes both cash and in-kind amounts. National Disability Insurance Agency (NDIA): The Commonwealth government organisation Specialist Disability Accommodation (SDA): administering the NDIS. In this report the NDIA is Accommodation for people who require specialist also referred to as ‘the Agency’. housing solutions, including to assist with the delivery of supports that cater for their extreme National Disability Insurance Scheme (NDIS): functional impairment or very high support needs. Provides support for Australians with disability, their families and carers. In this report the NDIS is SDA does not refer to the support services, but also referred to as ‘the Scheme’. the homes in which these are delivered. SDA may include specialist designs for people with very high Outcomes framework questionnaires: One way needs or may have a location or features that in which the Agency is measuring success for make it feasible to provide complex or costly people with disability across eight different life supports for independent living. domains. Supported Independent Living (SIL): Help with Participant Provider Pathway: The process by and/or supervision of daily tasks to develop the which participants, their families, carers and skills of an individual to live as independently as providers interact with the NDIS. possible. Assistance provided to a participant will be included as part of their plan depending on the Participant Reassessment Request: A review of level of support they require to live independently a participant’s plan requested by the participant in the housing option of their choice. under the NDIS Act (s.48). Unregistered provider: A provider of supports Participant: An individual whose access request that has not registered as a provider with the NDIS has been determined ‘eligible’. A participant can Quality and Safeguards Commission. An be made eligible under the permanent disability unregistered provider can support participants that criteria of the NDIS Act (s.24) or the early are plan managed or self managed. intervention criteria of the NDIS Act (s.25). December 2022 | NDIS Quarterly Report to disability ministers 151

Appendix B: Scheme roll-out: Timing and locations

Figure B.1 outlines the timeline and roll-out of the NDIS.

Figure B.1 NDIS roll-out schedule

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Appendix C: Approved plans and children accessing early connections

Table C.1 compares plan approvals (including children accessing early connections) with bilateral estimates.

The scheme to date bilateral estimates for WA are as at 31 December 2022, for NT are as at 30 June 2020, and for all other States/Territories are unchanged from 30 June 2019.

A detailed summary of children younger than 7 in the Scheme by State/Territory is also included in Table C.2, including children accessing early connections.

Table C.1 Plan approvals to date (including children accessing early connections) compared to bilateral estimates 1 2 3 4 5

Comparison for all plan All plans All plans approvals approved approved Children (incl. (excl. (incl. Total accessing children State/Territory children children bilateral early accessing accessing accessing estimates connections early early early connections) connections) connections) with bilateral estimates

NSW 186,772 5,047 191,819 141,957 135% VIC 163,508 3,177 166,685 105,324 158% QLD 123,892 4,259 128,151 91,217 140% WA 50,929 974 51,903 43,946 118% SA 53,227 977 54,204 32,284 133% TAS 13,381 183 13,564 10,587 128% ACT 11,702 199 11,901 5,075 235% NT 5,809 98 5,907 6,545 90% Total 609,220 14,914 624,134 436,935 143%

1 All plans approved includes participants who have exited the Scheme since receiving an initial plan, in line with the measurement of progress against bilateral estimates. 2 State/Territory in this table is defined by the address of first plan approval of the participant, in line with the method used to measure progress against bilateral estimates. Under this original definition of jurisdiction, there are no participants recorded under Other Territories. 3 The definition used to report on Early Childhood Approach is the number of children accessing early connections. These include any early childhood therapy supports and/or mainstream referrals. 4 These results do not differentiate between approved plans for participants who met Section 25 of the NDIS Act for access (Early Intervention), compared with plans for those who met Section 24 of the NDIS Act for access (Permanent Disability). Table E.5 shows numbers of active participants split into these Early Intervention and Permanent Disability categories. 5 There are no children accessing early connections at 31 December 2022 with Missing jurisdiction information. December 2022 | NDIS Quarterly Report to disability ministers 154

Table C.2 Summary of children younger than 7 who have approached the Scheme for support by jurisdiction and status 6 7

as for - - 7 have 31 at waiting waiting to plans than2022) (children or as or early early early early yet 72022) waiting (noNeither (noChildren (noChildren

•              -                                                                                               for                                                          for                                         plan   State/                                                                                                           Total                                                                                                  request                   request               request  nor                     connections                                                  connections  Territory                            but   than                                        approvedyoungerDecember     met                                                                  connections                                                               accessing                connections                   accessing                connections             31                                 December                         accessing                   waiting                         earlyAccessing                   earlyWaiting                                                                                    Accessdecision)           Accessdecision)        Accessdecision)                                                                                  approved                                                   on         on                              Active at                                                                             younger                                                                                                                                                                                                         accessing                                                     (children               Accessan                                                                                                                                                   Others                           Others

NSW 28,436 795 850 <11 391 4,197 36 34,708 VIC 26,820 1,219 791 16 284 2,386 157 31,673 QLD 20,177 1,189 671 <11 348 3,588 32 26,011 SA 7,007 216 151 <11 83 826 66 8,351 WA 5,978 384 185 <11 48 789 17 7,405 TAS 1,713 32 17 <11 132 166 <11 2,066 ACT 1,255 32 43 <11 <11 156 <11 1,496 NT 980 68 31 <11 39 67 <11 1,187 OT <11 <11 <11 <11 <11 <11 <11 <11 Total 92,368 3,935 2,739 32 1,335 12,175 315 112,899

6 This table includes 287 children aged over 6 accessing early connections as at 31 December 2022, and a further 20 children aged over 6 who are waiting for early connections. 7 Early connections include any early childhood therapy supports and/or mainstream referrals. December 2022 | NDIS Quarterly Report to disability ministers 155

Appendix D: Outcomes Framework Questionnaires

About the outcomes framework questionnaires The NDIS outcomes framework questionnaires measure the medium and long-term benefits of the Scheme to participants. These questionnaires are one way the NDIA is measuring Scheme outcomes. The questionnaires collect baseline measures when participants enter the Scheme, and track future outcomes against baseline measures to assess progress. Baseline measures were collected from 99% of participants who received their initial plan since 1 July 2016.

The information collected from participants and their families and carers (for participants aged 14 or under) tracks how participants are progressing across eight life domains:

Choice and Control: Includes independence, decision-making and whether the participant would like to have more choice and control in their life.

Relationships: Relates to whether a participant has someone to call on for practical advice or emotional support, about contact with family and friends and about relationships with staff.

Health and Wellbeing: Relates to health, lifestyle and access to health services.

Work: Explores participants’ experiences in the workforce and goals for employment.

Daily Living Activities: Explores how independent participants are in nine areas of daily living, for example shopping and home cleaning.

Home: Relates to participants’ satisfaction in their home now and in five years’ time, and whether they feel safe.

Lifelong Learning: Includes educational, training and learning experiences.

Social, Community and Civic Participation: Relates to hobbies, volunteering, involvement in community, voting, leisure activities and whether the participant feels they have a voice.

The outcomes framework questionnaires adopt a lifespan approach to measuring outcomes, recognising that different outcomes will be important to participants at different stages of their life. The information is collected as participants enter the Scheme, and as their plans are reviewed, so that the Agency can track the type of supports that lead to the best outcomes.

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Appendix E: National

The new Information and Communications Technology (ICT) system test commenced in Tasmania in the December 2022 quarter. This is the first Quarterly Report to the Disability Minister that combines data from the current and new ICT systems. This may lead to some minor restatements of information in this and future reports. Part One: Participants and their plans Table E.1 Active participants by quarter of entry, plan and entry type – National 8

Participant breakdown Prior Quarters 2022-23 Q2 Total

Access decisions 709,992 27,534 737,526 Active Eligible - Total 562,624 21,317 583,941 Active Eligible - New 341,226 20,695 361,921 Active Eligible - States 179,856 381 180,237 Active Eligible - Commonwealth 41,542 241 41,783 Active Participant Plans (excl ECA) - Total 552,865 20,477 573,342 Active Participant Plans (excl ECA) - New 333,246 19,885 353,131 Active Participant Plans (excl ECA) - State 178,316 366 178,682 Active Participant Plans (excl ECA) - Commonwealth 41,303 226 41,529 Active Participant Plans - Total 567,349 35,391 588,256 Active Participant Plans - Early Intervention (s25) 156,063 11,627 167,690 Active Participant Plans - Permanent Disability (s24) 396,802 8,850 405,652 Active Participant Plans - ECA 14,484 14,914 14,914

Table E.2 People have left the Scheme since 1 July 2013 as at 31 December 2022 – National People leaving the Scheme Total Number of people who have left the Scheme 35,878 Early Intervention participants 10,006 Permanent disability participants 25,872

8 The definition used to report on Early Childhood Approach is the number of children accessing early connections. The number of children accessing early connections is at the end of the current and prior quarters. December 2022 | NDIS Quarterly Report to disability ministers 157

Table E.3 Assessment of access by age group and gender – National Male - Female - Other - Total - Male - Female - Other - Percentage Percentage Percentage Total - Percentage Number of Number Number Age Group of access of access of access Number of of access access of access of access decisions decisions decisions access met decisions met met met eligible eligible eligible eligible

0 to 6 133,147 98% 55,436 98% 1,810 96% 190,393 98% 7 to 14 79,558 89% 38,369 89% 1,762 83% 119,689 89% 15 to 18 24,897 91% 14,546 88% 749 87% 40,192 90% 19 to 24 20,631 91% 13,281 85% 542 81% 34,454 88% 25 to 34 25,917 88% 20,110 81% 665 78% 46,692 85% 35 to 44 26,393 85% 23,052 76% 541 70% 49,986 81% 45 to 54 32,883 82% 30,579 71% 697 64% 64,159 76% 55 to 64 41,041 75% 37,493 64% 819 56% 79,353 69% 65+ 2,466 62% 2,113 52% 62 53% 4,641 57% Missing <11 n/a <11 n/a <11 n/a <11 n/a Total 386,934 89% 234,981 80% 7,648 78% 629,563 85%

Table E.4 Assessment of access by primary disability group and gender – National 9 Male - Female - Other - Other - Total - Total - Male - Female - Percentage Percentage Number Percentage Number Percentage Number Number Primary disability group of access of access of of access of of access of access of access decisions decisions access decisions access decisions met met eligible eligible met eligible met eligible Acquired brain injury 13,124 93% 6,620 92% 165 85% 19,909 92% Autism 144,381 97% 56,467 97% 3,449 94% 204,297 97% Cerebral palsy 10,058 97% 8,099 96% 140 92% 18,297 97% Developmental delay 48,124 98% 19,937 98% 603 97% 68,664 98% Global developmental delay 10,443 99% 4,343 99% 118 97% 14,904 99% Hearing impairment 12,902 90% 13,598 87% 363 86% 26,863 88% Intellectual disability 59,218 96% 44,935 95% 803 90% 104,956 95% Multiple sclerosis 2,692 90% 7,807 89% 100 75% 10,599 89% Psychosocial disability 33,002 75% 31,090 67% 815 58% 64,907 71% Spinal cord injury 4,447 95% 1,827 92% 84 92% 6,358 94% Stroke 5,647 86% 4,181 84% 97 79% 9,925 85% Visual impairment 5,500 88% 5,211 87% 102 76% 10,813 87% Other neurological 14,997 81% 12,271 79% 264 71% 27,532 80% Other physical 11,989 51% 11,908 38% 285 31% 24,182 43% Other sensory/speech 2,680 50% 1,041 44% 29 27% 3,750 48% Other 5,154 46% 3,560 31% 123 32% 8,837 38% Missing 2,576 94% 2,086 94% 108 98% 4,770 94% Total 386,934 89% 234,981 80% 7,648 78% 629,563 85%

9 Down syndrome is included in intellectual disability. December 2022 | NDIS Quarterly Report to disability ministers 158

In the tables below, the percentage figures have been rounded. Therefore, the totals may not always add up to one hundred percent.

Table E.5 Participant profile per quarter by participants identifying as First Nations Peoples – National Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - Count Percentage Count Percentage Count Percentage First Nations Participants 40,765 7% 1,914 9% 42,679 7%

Non-First Nations Participants 420,059 76% 16,275 79% 436,334 76% Not Stated 92,041 17% 2,288 11% 94,329 16% Total 552,865 100% 20,477 100% 573,342 100%

Table E.6 Participant profile per quarter by culturally and linguistically diverse (CALD) status – National 10 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - Count Percentage Count Percentage Count Percentage

Culturally and linguistically diverse 50,779 9% 1,742 9% 52,521 9%

Not culturally and linguistically diverse 496,812 90% 18,701 91% 515,513 90% Not stated 5,274 1% 34 0% 5,308 1% Total 552,865 100% 20,477 100% 573,342 100%

10 The number of CALD participants excludes participants who identify as First Nations Peoples from the September 2021 quarter, but they are included in the results prior to the September 2021 quarter. December 2022 | NDIS Quarterly Report to disability ministers 159

Table E.7 Number of active participants with an approved plan who are identified as Younger People in Residential Aged Care (YPIRAC) as at 31 December 2022 – National 11 Age group Total number of active participants Under 45 48 45 to 54 313 55 to 64 1,792 Total YPIRAC (under 65) 2,153

Table E.8 Number of active participants under 65 in residential aged care with an approved plan over time incrementally and cumulatively – National 12 Participants in residential aged care (under 65) Incremental Cumulative

Dec-19 113 3,708 Mar-20 35 3,743 Jun-20 -53 3,690 Sep-20 -87 3,603 Dec-20 -106 3,497 Mar-21 -156 3,341 Jun-21 -109 3,232 Sep-21 -171 3,061 Dec-21 -123 2,938 Mar-22 -203 2,735 Jun-22 -205 2,530 Sep-22 -194 2,336 Dec-22 -183 2,153

Table E.9 Participant profile per quarter by remoteness – National 13 14 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - Count Percentage Count Percentage Count Percentage Major cities 376,842 68% 14,267 70% 391,109 68% Population > 50,000 59,936 11% 2,212 11% 62,148 11% Population between 15,000 and 50,000 46,330 8% 1,537 8% 47,867 8% Population between 5,000 and 15,000 25,427 5% 843 4% 26,270 5% Population less than 5,000 35,795 6% 1,310 6% 37,105 6% Remote 5,143 1% 160 1% 5,303 1% Very Remote 3,361 1% 145 1% 3,506 1% Missing 31 n/a <11 n/a 34 n/a Total 552,865 100% 20,477 100% 573,342 100%

11 There are a further 2,029 active participants aged 65 years or over who are currently in residential aged care. 12 The cumulative results are measured as the numbers of active participants in residential aged care at the end of each quarter. The incremental results are the change in cumulative number of active participants in residential aged care each quarter. Quarterly results are reported based on a rolling 3 year period. 13 The distributions are calculated excluding active participants with a missing remoteness classification. 14 The number of active participants by remoteness is based on the Modified Monash Model (MMM) measure of remoteness. December 2022 | NDIS Quarterly Report to disability ministers 160

Table E.10 Participant profile per quarter by primary disability group – National 15 16 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Primary disability group Quarters - Quarters - Total - Count Count Percentage Percentage Count Percentage Autism 193,328 35% 6,039 29% 199,367 35% Intellectual disability 97,618 18% 1,189 6% 98,807 17% Psychosocial disability 57,820 10% 1,692 8% 59,512 10% Developmental delay 49,796 9% 7,015 34% 56,811 10% Hearing impairment 25,035 5% 580 3% 25,615 4% Other neurological 21,161 4% 650 3% 21,811 4% Other physical 19,268 3% 365 2% 19,633 3% Cerebral palsy 17,335 3% 133 1% 17,468 3% Acquired brain injury 16,955 3% 430 2% 17,385 3% Global developmental delay 12,208 2% 1,104 5% 13,312 2% Visual impairment 9,696 2% 181 1% 9,877 2% Multiple sclerosis 9,703 2% 235 1% 9,938 2% Stroke 8,287 1% 305 1% 8,592 1% Spinal cord injury 5,614 1% 83 0% 5,697 1% Other 6,899 1% 464 2% 7,363 1% Other sensory/speech 2,142 0% 12 0% 2,154 0% Total 552,865 100% 20,477 100% 573,342 100%

Table E.11 Participant profile per quarter (participants in SIL) by primary disability group – National 17 18 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Primary disability group Quarters - Quarters - Total - Count Count Percentage Percentage Count Percentage Autism 3,398 11% <11 n/a 3,398 11% Intellectual disability 14,406 48% <11 n/a 14,409 48% Psychosocial disability 3,290 11% <11 n/a 3,299 11% Developmental delay <11 n/a <11 n/a <11 n/a Hearing impairment 12 0% <11 n/a 12 0% Other neurological 1,689 6% <11 n/a 1,695 6% Other physical 281 1% <11 n/a 282 1% Cerebral palsy 2,555 9% <11 n/a 2,555 9% Acquired brain injury 2,415 8% <11 n/a 2,424 8% Global developmental delay <11 n/a <11 n/a <11 n/a Visual impairment 101 0% <11 n/a 102 0% Multiple sclerosis 353 1% <11 n/a 354 1% Stroke 708 2% <11 n/a 717 2% Spinal cord injury 224 1% <11 n/a 226 1% Other 326 1% <11 n/a 335 1% Other sensory/speech <11 n/a <11 n/a <11 n/a Total 29,762 100% 50 100% 29,812 100%

15 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 16 Down syndrome is included in intellectual disability, representing 2% of all Scheme participants (11,595). 17 The results for the current quarter only include participants with Supported Independent Living (SIL) supports in their first plan. Participants who had an approved plan prior to the latest quarter and moved into Supported Independent Living (SIL) during the latest quarter are included in the prior quarters results. 18 Down syndrome is included in intellectual disability, representing 7% of participants in SIL (2,095). December 2022 | NDIS Quarterly Report to disability ministers 161

Table E.12 Participant profile per quarter (participants not in SIL) by primary disability group – National 19 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Primary disability group Quarters - Quarters - Total - Count Count Percentage Percentage Count Percentage Autism 189,930 36% 6,039 30% 195,969 36% Intellectual disability 83,212 16% 1,186 6% 84,398 16% Psychosocial disability 54,530 10% 1,683 8% 56,213 10% Developmental delay 49,796 10% 7,015 34% 56,811 10% Hearing impairment 25,023 5% 580 3% 25,603 5% Other neurological 19,472 4% 644 3% 20,116 4% Other physical 18,987 4% 364 2% 19,351 4% Cerebral palsy 14,780 3% 133 1% 14,913 3% Acquired brain injury 14,540 3% 421 2% 14,961 3% Global developmental delay 12,207 2% 1,104 5% 13,311 2% Visual impairment 9,595 2% 180 1% 9,775 2% Multiple sclerosis 9,350 2% 234 1% 9,584 2% Stroke 7,579 1% 296 1% 7,875 1% Spinal cord injury 5,390 1% 81 0% 5,471 1% Other 6,573 1% 455 2% 7,028 1% Other sensory/speech 2,139 0% 12 0% 2,151 0% Total 523,103 100% 20,427 100% 543,530 100%

Table E.13 Participant profile per quarter by reported level of function – National 20 Prior Prior Quarters 2022-23 Q2 - 2022-23 Q2 - Total - Total - Reported level of function Quarters - - Count Count Percentage Count Percentage Percentage

1 (High Function) 56,905 10% 5,966 29% 62,871 11% 2 (High Function) 1,113 0% 62 0% 1,175 0% 3 (High Function) 27,532 5% 1,592 8% 29,124 5% 4 (High Function) 34,848 6% 980 5% 35,828 6% 5 (High Function) 37,440 7% 1,691 8% 39,131 7%

6 (Moderate Function) 130,193 24% 4,900 24% 135,093 24% 7 (Moderate Function) 30,041 5% 812 4% 30,853 5% 8 (Moderate Function) 33,709 6% 846 4% 34,555 6% 9 (Moderate Function) 2,901 1% 84 0% 2,985 1% 10 (Moderate Function) 57,471 10% 1,245 6% 58,716 10%

11 (Low Function) 17,400 3% 156 1% 17,556 3% 12 (Low Function) 75,549 14% 1,435 7% 76,984 13% 13 (Low Function) 37,957 7% 571 3% 38,528 7% 14 (Low Function) 9,314 2% 43 0% 9,357 2% 15 (Low Function) 162 0% <11 n/a 164 0% Missing 330 n/a 92 n/a 422 n/a Total 552,865 100% 20,477 100% 573,342 100%

19 Down syndrome is included in intellectual disability, representing 2% of participants not in SIL (9,500). 20 The distributions are calculated excluding participants with a missing reported level of function. December 2022 | NDIS Quarterly Report to disability ministers 162

Table E.14 Participant profile per quarter by age group – National Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Age Group Quarters - Quarters - Count Percentage Count Percentage Count Percentage 0 to 6 82,555 15% 9,813 48% 92,368 16% 7 to 14 146,175 26% 3,559 17% 149,734 26% 15 to 18 47,085 9% 1,053 5% 48,138 8% 19 to 24 46,303 8% 645 3% 46,948 8% 25 to 34 49,095 9% 962 5% 50,057 9% 35 to 44 43,954 8% 1,102 5% 45,056 8% 45 to 54 51,834 9% 1,321 6% 53,155 9% 55 to 64 61,210 11% 1,864 9% 63,074 11% 65+ 24,654 4% 158 1% 24,812 4% Total 552,865 100% 20,477 100% 573,342 100%

Table E.15 Number and proportion of active participants by gender and age group at 31 December 2022 – National Male - Female - Other - Total - Male to Male - Female - Other - Total - Age Group Percentage Percentage Percentage Percentage Female Count Count Count Count of Total of Total of Total of Total ratio 0 to 6 63,666 11% 27,927 5% 775 0% 92,368 16% 2.3 7 to 14 102,763 18% 44,868 8% 2,103 0% 149,734 26% 2.3 15 to 18 31,249 5% 16,074 3% 815 0% 48,138 8% 1.9 19 to 24 29,682 5% 16,568 3% 698 0% 46,948 8% 1.8 25 to 34 29,147 5% 20,231 4% 679 0% 50,057 9% 1.4 35 to 44 24,023 4% 20,512 4% 521 0% 45,056 8% 1.2 45 to 54 27,222 5% 25,372 4% 561 0% 53,155 9% 1.1 55 to 64 32,040 6% 30,415 5% 619 0% 63,074 11% 1.1 65+ 12,604 2% 11,985 2% 223 0% 24,812 4% 1.1 Total 352,396 61% 213,952 37% 6,994 1% 573,342 100% 1.6

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Table E.16 Number and proportion of active participants by gender and primary disability group at 31 December 2022 – National

Male - Female Female - Other Other - Total - Male to Male - Total - Primary disability group Percentage - Percentage - Percentage Percentage Female Count Count of Total Count of Total Count of Total of Total ratio

Autism 141,071 25% 54,979 10% 3,317 1% 199,367 35% 2.6 Intellectual disability 55,738 10% 42,325 7% 744 0% 98,807 17% 1.3 Psychosocial disability 29,922 5% 28,823 5% 767 0% 59,512 10% 1.0 Developmental delay 39,706 7% 16,572 3% 533 0% 56,811 10% 2.4 Hearing impairment 12,259 2% 13,006 2% 350 0% 25,615 4% 0.9 Other neurological 11,748 2% 9,859 2% 204 0% 21,811 4% 1.2 Other physical 9,572 2% 9,831 2% 230 0% 19,633 3% 1.0 Cerebral palsy 9,585 2% 7,749 1% 134 0% 17,468 3% 1.2 Acquired brain injury 11,417 2% 5,831 1% 137 0% 17,385 3% 2.0 Global developmental delay 9,270 2% 3,934 1% 108 0% 13,312 2% 2.4 Visual impairment 4,984 1% 4,797 1% 96 0% 9,877 2% 1.0 Multiple sclerosis 2,479 0% 7,364 1% 95 0% 9,938 2% 0.3 Stroke 4,839 1% 3,679 1% 74 0% 8,592 1% 1.3 Spinal cord injury 3,982 1% 1,638 0% 77 0% 5,697 1% 2.4 Other 4,297 1% 2,960 1% 104 0% 7,361 1% 1.5 Other sensory/speech 1,527 0% 605 0% 24 0% 2,156 0% 2.5

Total 352,396 61% 213,952 37% 6,994 1% 573,342 100% 1.6

Table E.17 Participation rates by age group and gender at 31 December 2022 – National 21 Participation Participation Participation Age group Rate - Male Rate - Female Rate - Total

0 to 6 5.4% 2.5% 4.0% 7 to 14 7.5% 3.5% 5.6% 15 to 18 4.8% 2.6% 3.8% 19 to 24 2.8% 1.7% 2.3% 25 to 44 1.4% 1.1% 1.2% 45 to 64 1.9% 1.7% 1.8% Total (aged 0 to 64) 3.0% 1.8% 2.5%

21 Participation rate refers to the proportion of general population that are NDIS participants. A small proportion of participants aged 0 to 64 years have a gender of ‘Other’. The participation rates for this group are included within the total rates. December 2022 | NDIS Quarterly Report to disability ministers 164

Part Two: Participant and family/carer outcomes

Note: In Tables E.18 to E.22 outcomes for participants and/or their families and carers, R1, R2, R3, R4, R5 and R6 mean first reassessment, second reassessment, third reassessment, fourth reassessment, fifth reassessment and sixth reassessment respectively.

Table E.18 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=50,149), ‘participant social and community engagement rate’ (n=50,436), ‘parent and carer employment rate’ (n=46,786) at entry, first (R1) and second (R2) plan reassessment and ‘participant choice and control’ (n=34,565) at first (R1) and second (R2) plan reassessment - participants who entered between 1 July 2016 and 31 December 2020 - National 22 Age group Baseline R1 R2 2022-23 Target

Participant employment rate - Aged 15 to 24 years 12% 15% 20% 26% Participant employment rate - Aged 25 to 34 years 28% 27% 29% 26% Participant employment rate - Aged 35 to 44 years 26% 25% 25% 26% Participant employment rate - Aged 45 to 54 years 22% 22% 21% 26% Participant employment rate - Aged 55 to 64 years 17% 16% 15% 26% Participant employment rate - Aged 65+ years 11% 9% 8% 26% Participant employment rate - Aged 25 to 64 years 22% 22% 22% 26% Participant employment rate - Aged 15 to 64 years 20% 20% 21% 26% Participant social and community engagement rate - Aged 15 to 24 years 34% 37% 38% 46% Participant social and community engagement rate - Aged 25 to 34 years 35% 41% 42% 46% Participant social and community engagement rate - Aged 35 to 44 years 34% 39% 39% 46% Participant social and community engagement rate - Aged 45 to 54 years 34% 38% 39% 46% Participant social and community engagement rate - Aged 55 to 64 years 34% 38% 38% 46% Participant social and community engagement rate - Aged 65+ years 35% 38% 38% 46% Participant social and community engagement rate - Aged 25+ years 34% 39% 39% 46% Participant social and community engagement rate - Aged 15+ years 34% 38% 39% 46%

Parent and carer employment rate - Aged 0 to 14 years 46% 49% 51% 50% Parent and carer employment rate - Aged 15+ years 46% 47% 46% 50% Parent and carer employment rate - All ages 46% 48% 49% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 62% 68% 75% Participant Choice and Control - Aged 25+ years n/a 70% 78% 75% Participant Choice and Control - Aged 15+ years n/a 68% 75% 75%

22 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 165

Table E.19 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=39,853), ‘participant social and community engagement rate’ (n=40,148), ‘parent and carer employment rate’ (n=27,150) at entry, first (R1), second (R2) and third (R3) plan reassessment, and ‘participant choice and control’ (n=31,153) at first (R1), second (R2) and third (R3) plan reassessment - participants who entered between 1 July 2016 and 31 December 2019 - National 23 Age group Baseline R1 R2 R3 2022-23 Target

Participant employment rate - Aged 15 to 24 years 11% 14% 16% 21% 26% Participant employment rate - Aged 25 to 34 years 28% 28% 24% 28% 26% Participant employment rate - Aged 35 to 44 years 28% 29% 25% 28% 26% Participant employment rate - Aged 45 to 54 years 25% 26% 21% 23% 26% Participant employment rate - Aged 55 to 64 years 18% 18% 15% 15% 26% Participant employment rate - Aged 65+ years 12% 11% 9% 8% 26% Participant employment rate - Aged 25 to 64 years 24% 25% 21% 23% 26% Participant employment rate - Aged 15 to 64 years 21% 22% 19% 22% 26%

Participant social and community engagement rate - Aged 15 to 24 years 34% 39% 41% 42% 46% Participant social and community engagement rate - Aged 25 to 34 years 37% 43% 45% 46% 46% Participant social and community engagement rate - Aged 35 to 44 years 38% 42% 45% 45% 46% Participant social and community engagement rate - Aged 45 to 54 years 36% 40% 41% 42% 46% Participant social and community engagement rate - Aged 55 to 64 years 35% 39% 40% 41% 46% Participant social and community engagement rate - Aged 65+ years 38% 41% 42% 42% 46% Participant social and community engagement rate - Aged 25+ years 37% 41% 42% 43% 46% Participant social and community engagement rate - Aged 15+ years 36% 41% 42% 43% 46%

Parent and carer employment rate - Aged 0 to 14 years 46% 48% 49% 51% 50% Parent and carer employment rate - Aged 15+ years 47% 50% 51% 48% 50% Parent and carer employment rate - All ages 46% 49% 50% 50% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 61% 67% 70% 75% Participant Choice and Control - Aged 25+ years n/a 69% 75% 80% 75% Participant Choice and Control - Aged 15+ years n/a 67% 73% 77% 75%

23 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2019 and have had a third plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 166

Table E.20 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=25,209), ‘participant social and community engagement rate’ (n=25,398), ‘parent and carer employment rate’ (n=13,344) at entry, first (R1), second (R2), third (R3) and fourth (R4) plan reassessment, and ‘participant choice and control’ (n=21,305) at first (R1), second (R2), third (R3) and fourth (R4) plan reassessment - participants who entered between 1 July 2016 and 31 December 2018 - National 24 2022-23 Age group Baseline R1 R2 R3 R4 Target Participant employment rate - Aged 15 to 24 years 10% 14% 18% 21% 25% 26% Participant employment rate - Aged 25 to 34 years 29% 30% 30% 26% 30% 26% Participant employment rate - Aged 35 to 44 years 31% 32% 31% 28% 29% 26% Participant employment rate - Aged 45 to 54 years 30% 30% 29% 23% 27% 26% Participant employment rate - Aged 55 to 64 years 21% 21% 19% 17% 17% 26% Participant employment rate - Aged 65+ years 14% 13% 11% 9% 9% 26% Participant employment rate - Aged 25 to 64 years 28% 28% 27% 23% 25% 26% Participant employment rate - Aged 15 to 64 years 24% 25% 25% 22% 25% 26% Participant social and community engagement rate - Aged 15 to 24 years 35% 41% 44% 45% 44% 46% Participant social and community engagement rate - Aged 25 to 34 years 39% 45% 50% 50% 50% 46% Participant social and community engagement rate - Aged 35 to 44 years 39% 43% 46% 47% 48% 46% Participant social and community engagement rate - Aged 45 to 54 years 38% 42% 45% 48% 47% 46% Participant social and community engagement rate - Aged 55 to 64 years 37% 41% 42% 43% 43% 46% Participant social and community engagement rate - Aged 65+ years 36% 40% 41% 43% 44% 46% Participant social and community engagement rate - Aged 25+ years 38% 43% 45% 46% 47% 46% Participant social and community engagement rate - Aged 15+ years 37% 42% 45% 46% 46% 46%

Parent and carer employment rate - Aged 0 to 14 years 46% 49% 50% 52% 54% 50% Parent and carer employment rate - Aged 15+ years 47% 50% 52% 52% 49% 50% Parent and carer employment rate - All ages 47% 50% 51% 52% 52% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 60% 66% 68% 71% 75% Participant Choice and Control - Aged 25+ years n/a 67% 74% 77% 80% 75% Participant Choice and Control - Aged 15+ years n/a 64% 71% 74% 78% 75%

24 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2018 and have had a fourth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 167

Table E.21 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=11,889), ‘participant social and community engagement rate’ (n=12,110), ‘parent and carer employment rate’ (n=4,628) at entry, first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment, and ‘participant choice and control’ (n=10,147) at first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment - participants who entered between 1 July 2016 and 31 December 2017 - National 25 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years 10% 14% 17% 22% 24% 27% 26% Participant employment rate - Aged 25 to 34 years 28% 30% 30% 31% 26% 29% 26% Participant employment rate - Aged 35 to 44 years 32% 33% 31% 30% 27% 30% 26% Participant employment rate - Aged 45 to 54 years 31% 32% 28% 32% 27% 26% 26% Participant employment rate - Aged 55 to 64 years 26% 25% 21% 20% 17% 19% 26% Participant employment rate - Aged 65+ years 16% 15% 12% 12% 9% 10% 26% Participant employment rate - Aged 25 to 64 years 29% 30% 27% 28% 24% 26% 26% Participant employment rate - Aged 15 to 64 years 26% 27% 25% 27% 24% 26% 26%

Participant social and community engagement rate - Aged 15 to 24 years 31% 37% 42% 44% 45% 43% 46% Participant social and community engagement rate - Aged 25 to 34 years 34% 43% 48% 51% 51% 50% 46% Participant social and community engagement rate - Aged 35 to 44 years 35% 42% 48% 49% 47% 50% 46% Participant social and community engagement rate - Aged 45 to 54 years 36% 44% 46% 49% 49% 49% 46% Participant social and community engagement rate - Aged 55 to 64 years 35% 39% 43% 45% 45% 46% 46% Participant social and community engagement rate - Aged 65+ years 36% 39% 45% 45% 42% 46% 46% Participant social and community engagement rate - Aged 25+ years 35% 42% 46% 48% 47% 49% 46% Participant social and community engagement rate - Aged 15+ years 34% 41% 45% 48% 47% 48% 46%

Parent and carer employment rate - Aged 0 to 14 years 42% 45% 47% 50% 49% 52% 50% Parent and carer employment rate - Aged 15+ years 48% 52% 54% 56% 54% 54% 50% Parent and carer employment rate - All ages 45% 48% 50% 53% 51% 53% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 59% 63% 67% 68% 70% 75% Participant Choice and Control - Aged 25+ years n/a 66% 73% 77% 79% 81% 75% Participant Choice and Control - Aged 15+ years n/a 64% 69% 73% 74% 77% 75%

25 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2017 and have had a fifth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 168

Table E.22 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=2,404), ‘participant social and community engagement rate’ (n=2,505), ‘parent and carer employment rate’ (n=716) at entry, first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment, and ‘participant choice and control’ (n=1,859) at first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment - participants who entered between 1 July 2016 and 31 December 2016 - National 26 2022-23 Age group Baseline R1 R2 R3 R4 R5 R6 Target Participant employment rate - Aged 15 to 24 years 9% 14% 14% 22% 19% 14% 25% 26% Participant employment rate - Aged 25 to 34 years 18% 20% 20% 19% 22% 23% 23% 26% Participant employment rate - Aged 35 to 44 years 24% 25% 23% 24% 22% 23% 22% 26% Participant employment rate - Aged 45 to 54 years 28% 28% 27% 25% 23% 23% 23% 26% Participant employment rate - Aged 55 to 64 years 25% 23% 20% 17% 14% 16% 17% 26% Participant employment rate - Aged 65+ years 17% 17% 11% 9% 7% 7% 7% 26% Participant employment rate - Aged 25 to 64 years 23% 24% 22% 21% 20% 22% 21% 26% Participant employment rate - Aged 15 to 64 years 22% 22% 21% 22% 20% 21% 22% 26% Participant social and community engagement rate - Aged 15 to 24 34% 36% 39% 45% 44% 43% 38% 46% years Participant social and community engagement rate - Aged 25 to 34 31% 37% 48% 50% 56% 52% 52% 46% years Participant social and community engagement rate - Aged 35 to 44 34% 39% 46% 50% 52% 50% 54% 46% years Participant social and community engagement rate - Aged 45 to 54 38% 40% 47% 50% 49% 59% 53% 46% years Participant social and community engagement rate - Aged 55 to 64 38% 37% 41% 38% 38% 49% 46% 46% years Participant social and community engagement rate - Aged 65+ years 40% 48% 52% 52% 45% 49% 52% 46% Participant social and community engagement rate - Aged 25+ years 36% 39% 46% 48% 49% 52% 51% 46% Participant social and community engagement rate - Aged 15+ years 35% 39% 46% 48% 48% 51% 50% 46%

Parent and carer employment rate - Aged 0 to 14 years 42% 45% 47% 51% 46% 49% 50% 50% Parent and carer employment rate - Aged 15+ years 50% 52% 52% 55% 63% 58% 55% 50% Parent and carer employment rate - All ages 46% 49% 50% 54% 57% 55% 53% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 59% 65% 63% 66% 68% 71% 75% Participant Choice and Control - Aged 25+ years n/a 69% 74% 78% 81% 80% 82% 75% Participant Choice and Control - Aged 15+ years n/a 66% 71% 73% 75% 75% 78% 75%

26 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2016 and have had a sixth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 169

Part Three: Participant experience Table E.23 PSG 1: Explanation of a previous decision, after a request for explanation is received, and proportion achieved within 28 day timeframe by quarter – National PSG 1 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 249 315 199 252 250 354 314 350 Within timeframe 216 220 197 250 246 352 311 347 Percentage within timeframe 87% 70% 99% 99% 98% 99% 99% 99%

Table E.24 PSG 2: Make an access decision, or request for more information, after an access request has been received, and proportion achieved within 21 day timeframe by quarter – National 27 PSG 2 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 30,138 27,747 27,332 28,906 28,535 24,043 27,043 29,412 28,783 Within timeframe 30,134 27,745 27,330 28,903 28,529 24,035 27,001 29,395 28,768 Percentage within timeframe 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table E.25 PSG 3: Allow sufficient time for prospective participants to provide information, after NDIA has requested further information, and proportion achieved within 90 day timeframe by quarter – National 28 PSG 3 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 1,316 38 1,471 3,143 694 336 159 Within timeframe 1,313 38 1,467 3,120 687 336 155 Percentage within timeframe 100% 100% 100% 99% 99% 100% 97%

Table E.26 PSG 4: Make an access decision, after more information has been provided, and proportion achieved within 14 day timeframe by quarter – National 29 PSG 4 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 5,331 4,631 4,546 4,641 4,183 3,023 2,839 2,478 2,619 Within timeframe 5,237 4,565 4,492 4,564 4,133 2,989 2,808 2,458 2,585 Percentage within timeframe 98% 99% 99% 98% 99% 99% 99% 99% 99%

Table E.27 PSG 5: Commence facilitating the preparation of a plan, after an access decision has been made within 21 day timeframe by quarter – National 30 PSG 5 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 3,995 10,528 15,671 21,430 21,458 18,182 19,817 21,686 21,071 Within timeframe 3,244 8,589 12,818 18,288 19,128 16,304 18,992 21,040 20,325 Percentage within timeframe 81% 82% 82% 85% 89% 90% 96% 97% 96%

Table E.28 PSG 6: Approve a participant’s plan, after an access decision has been made (excludes those ECA that have received initial supports), and proportion achieved within timeframe by quarter – National 31 PSG 6 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 13,813 12,470 11,925 12,629 12,495 10,816 10,865 11,606 10,674 Within timeframe 12,740 10,868 9,599 10,364 10,750 8,986 9,783 10,812 10,102 Percentage within timeframe 92% 87% 89% 90% 92% 90% 94% 96% 97% (70 days) Percentage within timeframe n/a n/a 80% 82% 86% 83% 90% 93% 95% (56 days)

27 The results for prior quarters have been restated using data as at 31 December 2022 due to a change in the way this metric is measured. 28 Ibid. 29 Ibid. 30 A new business process has been used to measure this metric since July 2021. 31 The target timeframe for this metric has been reduced from 70 to 56 days in early 2021. December 2022 | NDIS Quarterly Report to disability ministers 170

Table E.29 PSG 7: Approve a plan for ECA participants, after an access decision has been made, and proportion achieved within 90 day timeframe by quarter – National PSG 7 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 7,601 6,869 6,529 7,944 7,992 8,872 8,586 11,726 9,895 Within timeframe 7,420 6,612 5,970 7,003 7,199 8,095 8,233 11,505 9,701 Percentage within timeframe 98% 96% 91% 88% 90% 91% 96% 98% 98%

Table E.30 PSG 9: If the participant accepts the offer, hold a plan implementation meeting, and proportion achieved within 28 day timeframe by quarter – National PSG 9 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 62,544 63,045 60,367 69,849 69,028 70,316 70,442 60,918 57,978 Within timeframe 62,544 63,011 60,325 69,795 68,967 70,209 70,298 60,826 57,878 Percentage within timeframe 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table E.31 PSG 11: Commence facilitating a scheduled plan reassessment, prior to the scheduled reassessment date, and proportion achieved within 56 day timeframe by quarter – National 32 PSG 11 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 75,077 100,057 86,482 85,942 80,866 74,623 63,105 65,031 37,839 Within timeframe 39,144 3,103 8,676 27,380 28,553 20,808 36,970 54,954 29,163 Percentage within timeframe 52% 3% 10% 32% 35% 28% 59% 85% 77%

Table E.32 PSG 12: Decide whether to undertake a Participant Requested Plan reassessment, after the request is received, and proportion achieved within 21 day timeframe by quarter – National 33 PSG 12 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 19,475 18,320 21,689 27,072 24,301 24,189 28,002 28,793 33,293 Within timeframe 19,427 18,283 19,673 22,850 24,301 24,185 28,002 26,825 27,111 Percentage within timeframe 100% 100% 91% 84% 100% 100% 100% 93% 81%

Table E.33 PSG 13: Complete a reassessment, after the decision to accept the request was made, and proportion achieved by quarter – National 34 PSG 13 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 13,067 12,743 13,939 18,549 19,503 18,383 22,826 23,017 25,020 Within timeframe 9,311 8,493 10,095 10,674 10,224 9,881 13,773 15,529 17,863 Percentage within timeframe 71% 67% 72% 71% 67% 67% 75% 81% 87% (42 days) Percentage within timeframe n/a n/a n/a 58% 52% 54% 60% 67% 71% (28 days)

Table E.34 PSG 14: Amend a plan, after the receipt of information that triggers the plan amendment process, and proportion achieved within 28 day timeframe by quarter – National PSG 14 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 16,810 15,386 15,162 15,572 16,093 15,691 20,854 19,942 18,171 Within timeframe 15,468 14,344 14,178 14,536 14,769 14,627 19,179 18,608 17,056 Percentage within timeframe 92% 93% 94% 93% 92% 93% 92% 93% 94%

Table E.35 PSG 15: Amend a plan, after receipt of information relating to a complex quote that triggers a plan amendment process, and proportion achieved within 50 day timeframe by quarter – National PSG 15 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 34 22 34 43 47 40 28 26 29 Within timeframe 30 20 32 40 43 37 27 24 28 Percentage within timeframe 88% 91% 94% 93% 91% 93% 96% 92% 97%

32 Note that plans are extended automatically if they have not been reassessed before expiry so participants have continuity of support. 33 Where a Participant Reassessment Request has been closed and then reopened, the timeframe is measured each time the task is closed in this table. 34 The target timeframe for this metric has been reduced from 42 to 28 days from 1 July 2021. December 2022 | NDIS Quarterly Report to disability ministers 171

Table E.36 PSG 17: Complete an internal Review of a Reviewable Decision, after a request is received, and proportion achieved by quarter – National 35 PSG 17 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 8,359 10,388 10,626 14,447 14,299 12,358 10,299 10,548 8,137 Within timeframe 8,166 9,576 10,070 12,923 11,995 10,695 9,888 9,915 7,763 Percentage within timeframe 98% 92% 95% 96% 96% 95% 98% 98% 98% (90 days) Percentage within timeframe n/a n/a n/a 89% 84% 87% 96% 94% 95% (60 days)

Table E.37 PSG 18: Implement an AAT decision to amend a plan, after the AAT decision is made, and proportion achieved within 28 day timeframe by quarter – National PSG 18 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 83 162 377 592 685 1,042 1,469 1,451 Within timeframe 80 156 365 574 661 1,004 1,444 1,414 Percentage within timeframe 96% 96% 97% 97% 96% 96% 98% 97%

Table E.38 PSG 19: Cancel participant requested nominee, and proportion achieved within 14 day timeframe by quarter – National PSG 19 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 132 135 147 172 121 193 266 216 232 Within timeframe 126 113 127 168 121 186 264 216 232 Percentage within timeframe 95% 84% 86% 98% 100% 96% 99% 100% 100%

Table E.39 PSG 20: Cancel CEO initiated nominee, and proportion achieved within 14 day timeframe by quarter’ – National PSG 20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Number of tasks 20 26 21 18 12 8 23 22 25 Within timeframe 20 24 21 17 12 8 21 22 25 Percentage within timeframe 100% 92% 100% 94% 100% 100% 91% 100% 100%

35 The target timeframe for this metric has been reduced from 90 to 60 days from 1 July 2021. December 2022 | NDIS Quarterly Report to disability ministers 172

Table E.40 Proportion of participants who agreed with statements about ‘Access’ (n = 8,868 in Prior Quarters, n = 1,075 in 2022- 23 Q2), ‘Pre-planning’ (n = 7,617 in Prior Quarters, n = 914 in 2022-23 Q2), ‘Planning’ (n = 35,994 in Prior Quarters, n = 4,565 in 2022-23 Q2) and ‘Plan reassessment’ (n = 92,627 in Prior Quarters, n = 10,080 in 2022-23 Q2) of NDIS journey in 2022-23 Q2 compared to Prior Quarters – Survey administered by the AHA from the Dec 2020 quarter and previously by the Contact Centre – National 36 Proportion of Proportion of participants participants Stage of NDIS journey responding responding with ‘Yes’ with ‘Yes’ Prior Quarters 2022-23 Q2

Access - Are you happy with how coming into the NDIS has gone? 86% 87% Access - Was the person from the NDIS respectful? 97% 97% Access - Do you understand what will happen next with your plan? 77% 79% Access - Percentage of participants rating their overall experience as Very Good or Good. 78% 81% Pre-planning - Did the person from the NDIS understand how your disability affects your life? 85% 89% Pre-planning - Did you understand why you needed to give the information you did? 95% 95% Pre-planning - Were decisions about your plan clearly explained? 77% 81% Pre-planning - Are you clear on what happens next with your plan? 67% 68% Pre-planning - Do you know where to go for more help with your plan? 71% 75% Pre-planning - Percentage of participants rating their overall experience as Very Good or Good. 78% 82% Planning - Did the person from the NDIS understand how your disability affects your life? 90% 91% Planning - Did you understand why you needed to give the information you did? 97% 98% Planning - Were decisions about your plan clearly explained? 88% 90% Planning - Are you clear on what happens next with your plan? 83% 84% Planning - Do you know where to go for more help with your plan? 88% 90%

Planning - Percentage of participants rating their overall experience as Very Good or Good. 84% 87%

Plan reassessment - Did the person from the NDIS understand how your disability affects your life? 78% 75% Plan reassessment - Did you feel prepared for your plan reassessment? 85% 81% Plan reassessment - Is your NDIS plan helping you to make progress towards your goals? 86% 85% Plan reassessment - Percentage of participants rating their overall experience as Very Good or Good. 72% 68%

36 Prior to 1 October 2020 the survey was administered by the NDIA’s National Contact Centre. Since October 2022, the participant satisfiaction survey has been administered by an independent third party, Australian Healthcare Associates. This change in administrator resulted in a ‘break’ in the time series. For this reason, in this table the results from the surveys conducted in the most recent quarter are compared only with those in previous quarters since 1 October 2020 to understand change over time. December 2022 | NDIS Quarterly Report to disability ministers 173

Figure E.1 Trend of satisfaction across the pathway (% Very Good/Good) – National 37

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10%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23

The Access Process The Pre-Planning The Planning Process The Reassessment Process Process

Figure E.2 Open (left) and closed (right) complaints over time – National

20,000 1,600 100% 100% 95% 92% 91% 94% 95% 97% 96% 93% 91% 88% 18,000 1,400 1,362 90% 85% 16,000 1,202 80% 80% 1,200 14,000 67% 1,021 1,033 70% 58% 1,000 927 926 60% 12,000 9,091 9,734 10,415 60% 860 9,508 9,614 9,662 8,477 800 43% 684 764 774 50% 10,000 6,694 6,443 40% 584 597 640 40% 8,000 6,419 7,017 6,571 600 5,836 30% 6,000 400 17% 13% 20% 4,000 20% 9% 6% 5% 4% 10% 2,000 200 6% 4% 10% 4% 4% 3% 0 0% 0 0% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22

Open complaints Closed complaints in the quarter % open more than 21 days % closed within 21 days

37 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection. December 2022 | NDIS Quarterly Report to disability ministers 174

The tables below summarise complaints submitted from the 1 July 2016 until the end of 2022-23 Q2. The charts show trends in complaints based on experience over 3 years. The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

The ‘My Customer Requests’ tile in the CRM was launched on 7 October 2019 with enhanced capability to record complaints. Since then it has been used to capture information on the majority of complaints received by the Agency, although the previous ‘My Feedback’ tile is still being used in a small number of cases. Details of a complaint are captured differently on the ‘My Customer Requests’ tile.

Table E.41 shows the number of complaints in 2022-23 Q2 compared with previous quarters by the source of complaint, and by the complaint subject. All complaints recorded on both the ‘My Feedback’ tile and the ‘My Customer Requests’ tile are included. The list of complaint subjects reflects the combination of all options which can be selected on both the old and the new tiles. Also, on the ‘My Customer Requests’ tile it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. As a result, the sum of participant complaints, provider complaints and other complaints is higher than the total number of complaints.

Tables E.42 to Table E.45 show the number of complaints by type as well as by source and subject of complaint based on records. These results include all complaints submitted from 1 July 2016 and complaints made during that quarter.

December 2022 | NDIS Quarterly Report to disability ministers 175

Table E.41 Complaints by quarter – National 38 39 40 Number of Complaints made by or on behalf of: Prior Quarters 2022-23 Q2 Total unique complainants People who have submitted an access request: 566 21 587 544 Complaint about ECA Partner People who have submitted an access request: 2,763 233 2,996 2,745 Complaints about LAC Partner People who have submitted an access request: 8,713 539 9,252 7,645 Complaints about service providers People who have submitted an access request: 110,156 5,857 116,013 64,965 Complaints about the Agency People who have submitted an access request: 15,276 2,221 17,497 13,199 Critical/ Reportable Incident People who have submitted an access request: Unclassified 3,319 <11 3,320 2,986 People who have submitted an access request: Total 140,793 8,872 149,665 81,721 Percentage of the number of active participants 7.7% 6.3% 7.6% n/a Providers who have submitted a registration request: <5 <5 <5 <5 Complaints about ECA Partner Providers who have submitted a registration request: 68 <5 71 66 Complaints about LAC Partner Providers who have submitted a registration request: 808 36 844 726 Complaints about service providers Providers who have submitted a registration request: 7,027 192 7,219 5,418 Complaints about the Agency Providers who have submitted a registration request: 44 5 49 48 Critical/ Reportable Incident Providers who have submitted a registration request: Unclassified 240 <5 240 222 Providers who have submitted a registration request: Total 8,190 236 8,426 6,125 Percentage of all registration requests 4.8% 2.3% 4.6% n/a

Other: Complaints about ECA Partner 22 <11 24 24 Other: Complaints about LAC Partner 71 <11 75 74 Other: Complaints about service providers 971 99 1,070 1,070 Other: Complaints about the Agency 4,384 286 4,670 4,658 Other: Critical/ Reportable Incident 154 <11 158 158 Other: Unclassified 115 <11 116 116

Other: Total 5,717 396 6,113 6,097

Total 151,184 9,403 160,587 93,943

38 Note that 69% of all complainants made only one complaint, 16% made two complaints and 15% made three or more complaints. 39 Percentage of the number of active participants is calculated as the number of complaints made by people who have sought access divided by the number of active participants. The number of active participants used in the calculation takes into account the length of time participants have been in the Scheme. 40 % of all registration requests is calculated as the number of complaints made by registered providers divided by the number of registered providers. The number of registered providers used in the calculation considers the length of time since the providers have submitted a registration request for the Scheme. December 2022 | NDIS Quarterly Report to disability ministers 176

Figure E.3 Number and proportion of participant complaints over time incrementally (left) and cumulatively (right) – National

18,000 8.2% 7.6% 8.5% 7.4% 7.4% 300,000 9.9% 9.6% 7.0% 7.1% 7.1% 7.5% 9.1% 10.0% 6.6% 15,000 8.7% 270,000 5.9% 6.3% 8.4% 6.5% 5.8% 5.9% 5.6% 240,000 8.2% 8.0% 7.9% 7.9% 7.8%7.8% 7.7% 7.6% 8.0% 12,000 5.5% 210,000 9,476 9,618 149,665 9,300 180,000 8,872 4.5% 140,793 8,752 8,640 6.0% 9,000 131,175 7,542 150,000 6,102 3.5% 121,875 6,695 6,706 112,399 6,471 5,956 120,000 87,465 103,759 4.0% 6,000 5,313 2.5% 95,007 68,936 80,994 90,000 74,892 63,623 1.5% 60,000 56,917 2.0% 3,000 0.5% 30,000 0 0.0% 0 -0.5% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Participant complaints Participant complaints Rate of complaints to active participants Rate of complaints to active participants

Figure E.4 Number and proportion of provider complaints over time incrementally (left) and cumulatively (right) – National 41

1,400 5.5% 5.5% 5.7% 5.6% 6.0% 16,000 6.0% 5.4% 5.2% 5.2% 5.3% 5.3% 5.3% 5.2% 5.1% 1,200 5.1% 5.0% 4.9% 4.9% 4.8% 14,000 4.4% 5.0% 4.6% 5.0% 3.8% 3.9% 4.2% 12,000 1,000 3.6% 3.5% 3.6% 4.0% 4.0% 10,000 800 7,834 8,190 8,426 6,383 3.0% 7,086 8,000 7,490 3.0% 2.3% 5,871 6,749 512 600 5,479 436 455 461 485 5,144 6,000 404 392 4,659 2.0% 2.0% 344 356 366 337 335 4,198 400 236 4,000 3,743 200 1.0% 1.0% 2,000

0 0.0% 0 0.0% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22

Provider Complaints Rate of complaints to registered providers Provider Complaints Rate of complaints to registered providers

41 In the ‘My Customer Requests’ tile launched in October 2019, it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. Previously, the single source was often recorded as a participant regardless of whether a provider was associated with the complaint. As a result of using the ‘My Customer Requests’ tile, the number and rate of provider complaints increased in 2019-20 Q2. December 2022 | NDIS Quarterly Report to disability ministers 177

Table E.42 Participant complaints by type. Complaints with a related party who has submitted an access request – National 42 43 Prior Prior 2022-23 2022-23 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - Q2 - Count Percentage Count Percentage Count Percentage Complaints about the Agency - Individual needs 5,364 5% <11 n/a 5,365 5% Complaints about the Agency - Information unclear 2,028 2% <11 n/a 2,037 2% Complaints about the Agency - NDIA Access 2,475 2% 242 4% 2,717 2% Complaints about the Agency - NDIA Engagement 106 0% 11 0% 117 0% Complaints about the Agency - NDIA Finance 6,379 6% 474 8% 6,853 6% Complaints about the Agency - NDIA Fraud and 390 0% 61 1% 451 0% Compliance Complaints about the Agency - NDIA Plan 21,581 20% 2,351 40% 23,932 21% Complaints about the Agency - NDIA Process 7,601 7% 784 13% 8,385 7% Complaints about the Agency - NDIA Resources 804 1% 71 1% 875 1% Complaints about the Agency - NDIA Staff 5,479 5% 645 11% 6,124 5% Complaints about the Agency - NDIA Timeliness 16,659 15% 1,095 19% 17,754 15% Complaints about the Agency - Participation, 464 0% <11 n/a 466 0% engagement and inclusion Complaints about the Agency - Provider Portal 156 0% <11 n/a 156 0% Complaints about the Agency - Quality & Safeguards 64 0% <11 n/a 72 0% Commission Complaints about the Agency - Reasonable and 6,262 6% <11 n/a 6,264 5% necessary supports Complaints about the Agency - Staff conduct - Agency 1,737 2% <11 n/a 1,741 2% Complaints about the Agency - The way the NDIA 3,122 3% 26 0% 3,148 3% carried out its decision making Complaints about the Agency - Timeliness 16,626 15% 12 0% 16,638 14% Complaints about the Agency - Other 12,859 12% 59 1% 12,918 11%

Complaints about the Agency - Total 110,156 100% 5,857 100% 116,013 100% Complaints about ECA Partner - ECA Engagement <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan 68 12% <11 n/a 71 12% Complaints about ECA Partner - ECA Process 68 12% <11 n/a 70 12% Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff 242 43% 13 62% 255 43% Complaints about ECA Partner - ECA Timeliness 182 32% <11 n/a 184 31% Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total 566 100% 21 100% 587 100% Complaints about LAC Partner - LAC Engagement 11 0% <11 n/a 11 0% Complaints about LAC Partner - LAC Fraud and 26 1% <11 n/a 30 1% Compliance Complaints about LAC Partner - LAC Plan 482 17% 34 15% 516 17% Complaints about LAC Partner - LAC Process 326 12% 21 9% 347 12% Complaints about LAC Partner - LAC Resources 17 1% <11 n/a 18 1% Complaints about LAC Partner - LAC Staff 1,564 57% 153 66% 1,717 57% Complaints about LAC Partner - LAC Timeliness 337 12% 20 9% 357 12% Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about LAC Partner - Total 2,763 100% 233 100% 2,996 100%

42 It is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single complaint. Where both a participant and a provider are a related party to a single complaint, the case is counted under both categories. 43 There are 140,793 total participant complaints in Prior Quarters, 8,872 total participant complaints in 2022-23 Q2, and 149,665 total participant complaints as at 31 December 2022 (which includes 3,320 unclassified participant complaints). December 2022 | NDIS Quarterly Report to disability ministers 178

Prior Prior 2022-23 2022-23 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - Q2 - Count Percentage Count Percentage Count Percentage Complaints about service providers - Provider costs 334 4% <11 n/a 338 4% Complaints about service providers - Provider Finance 405 5% 57 11% 462 5% Complaints about service providers - Provider Fraud 672 8% 76 14% 748 8% and Compliance Complaints about service providers - Provider process 384 4% <11 n/a 387 4% Complaints about service providers - Provider Service 2,758 32% 258 48% 3,016 33% Complaints about service providers - Provider Staff 1,404 16% 124 23% 1,528 17% Complaints about service providers - Service Delivery 574 7% <11 n/a 575 6% Complaints about service providers - Staff conduct 546 6% <11 n/a 555 6% Complaints about service providers - Supports being 622 7% <11 n/a 624 7% provided Complaints about service providers - Other 1,014 12% <11 n/a 1,019 11%

Complaints about service providers - Total 8,713 100% 539 100% 9,252 100% Critical/ Reportable Incident - Allegations against a 4,242 28% 597 27% 4,839 28% provider Critical/ Reportable Incident - Allegations against 1,860 12% 347 16% 2,207 13% Informal Supports Critical/ Reportable Incident - Allegations against NDIA 19 0% <11 n/a 19 0% Staff/Partners Critical/ Reportable Incident - Participant threat 2,697 18% 385 17% 3,082 18% Critical/ Reportable Incident - Provider reporting 6,458 42% 892 40% 7,350 42% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a

Critical/ Reportable Incident - Total 15,276 100% 2,221 100% 17,497 100%

December 2022 | NDIS Quarterly Report to disability ministers 179

Table E.43 Provider complaints by type. Complaints with a related party who has submitted a provider registration request – National 44 Prior Prior 2022-23 2022-23 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - Q2 - Count Percentage Count Percentage Count Percentage Complaints about the Agency - Individual needs 348 5% <11 n/a 348 5% Complaints about the Agency - Information unclear 227 3% <11 n/a 227 3% Complaints about the Agency - NDIA Access <11 n/a <11 n/a <11 n/a Complaints about the Agency - NDIA Engagement <11 n/a <11 n/a 11 0% Complaints about the Agency - NDIA Finance 1,615 23% 80 42% 1,695 23% Complaints about the Agency - NDIA Fraud and 36 1% <11 n/a 38 1% Compliance Complaints about the Agency - NDIA Plan 484 7% 11 6% 495 7% Complaints about the Agency - NDIA Process 444 6% 21 11% 465 6% Complaints about the Agency - NDIA Resources 503 7% 31 16% 534 7% Complaints about the Agency - NDIA Staff 263 4% 19 10% 282 4% Complaints about the Agency - NDIA Timeliness 436 6% 15 8% 451 6% Complaints about the Agency - Participation, 48 1% <11 n/a 48 1% engagement and inclusion Complaints about the Agency - Provider Portal 423 6% <11 n/a 424 6% Complaints about the Agency - Quality & Safeguards 44 1% <11 n/a 49 1% Commission Complaints about the Agency - Reasonable and 117 2% <11 n/a 117 2% necessary supports Complaints about the Agency - Staff conduct - Agency 125 2% <11 n/a 125 2% Complaints about the Agency - The way the NDIA 73 1% <11 n/a 73 1% carried out its decision making Complaints about the Agency - Timeliness 819 12% <11 n/a 819 11% Complaints about the Agency - Other 1,007 14% <11 n/a 1,012 14%

Complaints about the Agency - Total 7,027 100% 192 100% 7,219 100% Complaints about ECA Partner - ECA Engagement <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Process <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Timeliness <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Engagement <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about LAC Partner - LAC Plan 12 18% <11 n/a 12 17% Complaints about LAC Partner - LAC Process <11 n/a <11 n/a 11 15% Complaints about LAC Partner - LAC Resources <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Staff 37 54% <11 n/a 39 55% Complaints about LAC Partner - LAC Timeliness <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about LAC Partner - Total 68 100% <11 n/a 71 100% Complaints about service providers - Provider costs. 14 2% <11 n/a 15 2% Complaints about service providers - Provider Finance 64 8% <11 n/a 67 8%

44 There are 8,190 total provider complaints in Prior Quarters, 236 total provider complaints in 2022-23 Q2, and 8,426 total provider complaints as at 31 December 2022 (which includes 240 unclassified provider complaints). December 2022 | NDIS Quarterly Report to disability ministers 180

Prior Prior 2022-23 2022-23 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - Q2 - Count Percentage Count Percentage Count Percentage Complaints about service providers - Provider Fraud 104 13% <11 n/a 108 13% and Compliance Complaints about service providers - Provider process 30 4% <11 n/a 30 4% Complaints about service providers - Provider Service 213 26% 18 50% 231 27% Complaints about service providers - Provider Staff 175 22% <11 n/a 183 22% Complaints about service providers - Service Delivery 33 4% <11 n/a 34 4% Complaints about service providers - Staff conduct 26 3% <11 n/a 27 3% Complaints about service providers - Supports being 32 4% <11 n/a 32 4% provided Complaints about service providers - Other 117 14% <11 n/a 117 14%

Complaints about service providers - Total 808 100% 36 100% 844 100% Critical/ Reportable Incident - Allegations against a 13 30% <11 n/a 15 31% provider Critical/ Reportable Incident - Allegations against <11 n/a <11 n/a <11 n/a Informal Supports Critical/ Reportable Incident - Allegations against NDIA <11 n/a <11 n/a <11 n/a Staff/Partners Critical/ Reportable Incident - Participant threat <11 n/a <11 n/a 11 22% Critical/ Reportable Incident - Provider reporting <11 n/a <11 n/a 11 22% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a

Critical/ Reportable Incident - Total 44 100% <11 n/a 49 100%

December 2022 | NDIS Quarterly Report to disability ministers 181

Table E.44 Other complaints by type – National 45 Prior Prior 2022-23 2022-23 Total - Total - Complaints by source, subject and type Quarters Quarters - Q2 - Q2 - Count Percentage - Count Percentage Count Percentage Complaints about the Agency - Individual needs 379 9% <11 n/a 379 8% Complaints about the Agency - Information unclear 171 4% <11 n/a 171 4% Complaints about the Agency - NDIA Access 180 4% 27 9% 207 4% Complaints about the Agency - NDIA Engagement 42 1% <11 n/a 44 1% Complaints about the Agency - NDIA Finance 215 5% 14 5% 229 5% Complaints about the Agency - NDIA Fraud and 115 3% 14 5% 129 3% Compliance Complaints about the Agency - NDIA Plan 585 13% 66 23% 651 14% Complaints about the Agency - NDIA Process 542 12% 46 16% 588 13% Complaints about the Agency - NDIA Resources 275 6% 18 6% 293 6% Complaints about the Agency - NDIA Staff 307 7% 29 10% 336 7% Complaints about the Agency - NDIA Timeliness 356 8% 60 21% 416 9% Complaints about the Agency - Participation, 76 2% <11 n/a 76 2% engagement and inclusion Complaints about the Agency - Provider Portal 14 0% <11 n/a 14 0% Complaints about the Agency - Quality & Safeguards 60 1% <11 n/a 67 1% Commission Complaints about the Agency - Reasonable and 87 2% <11 n/a 87 2% necessary supports Complaints about the Agency - Staff conduct - Agency 68 2% <11 n/a 68 1% Complaints about the Agency - The way the NDIA 48 1% <11 n/a 48 1% carried out its decision making Complaints about the Agency - Timeliness 329 8% <11 n/a 329 7% Complaints about the Agency - Other 535 12% <11 n/a 538 12%

Complaints about the Agency - Total 4,384 100% 286 100% 4,670 100% Complaints about ECA Partner - ECA Engagement <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Process <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Timeliness <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total 22 100% <11 n/a 24 100% Complaints about LAC Partner - LAC Engagement <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about LAC Partner - LAC Plan <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Process <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Resources <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Staff 48 68% <11 n/a 51 68% Complaints about LAC Partner - LAC Timeliness <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about LAC Partner - Total 71 100% <11 n/a 75 100% Complaints about service providers - Provider costs <11 n/a <11 n/a <11 n/a Complaints about service providers - Provider Finance 44 5% <11 n/a 51 5%

45 There are 5,717 total other complaints in Prior Quarters, 396 total other complaints in 2022-23 Q2, and 6,113 total other complaints as at 31 December 2022 (which includes 116 unclassified other complaints). December 2022 | NDIS Quarterly Report to disability ministers 182

Prior Prior 2022-23 2022-23 Total - Total - Complaints by source, subject and type Quarters Quarters - Q2 - Q2 - Count Percentage - Count Percentage Count Percentage Complaints about service providers - Provider Fraud 135 14% 14 14% 149 14% and Compliance Complaints about service providers - Provider process 11 1% <11 n/a 11 1% Complaints about service providers - Provider Service 361 37% 47 47% 408 38% Complaints about service providers - Provider Staff 233 24% 31 31% 264 25% Complaints about service providers - Service Delivery 29 3% <11 n/a 29 3% Complaints about service providers - Staff conduct 41 4% <11 n/a 41 4% Complaints about service providers - Supports being 27 3% <11 n/a 27 3% provided Complaints about service providers - Other 81 8% <11 n/a 81 8%

Complaints about service providers - Total 971 100% 99 100% 1,070 100% Critical/ Reportable Incident - Allegations against a 47 31% <11 n/a 48 30% provider Critical/ Reportable Incident - Allegations against 53 34% <11 n/a 53 34% Informal Supports Critical/ Reportable Incident - Allegations against NDIA <11 n/a <11 n/a <11 n/a Staff/Partners Critical/ Reportable Incident - Participant threat 26 17% <11 n/a 28 18% Critical/ Reportable Incident - Provider reporting 21 14% <11 n/a 22 14% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a

Critical/ Reportable Incident - Total 154 100% <11 n/a 158 100%

December 2022 | NDIS Quarterly Report to disability ministers 183

Table E.45 Unique complaints by type – National 46 47 48 Prior Prior 2022-23 2022-23 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - Q2 - Count Percentage Count Percentage Count Percentage Complaints about the Agency - Individual needs 6,091 5% <11 n/a 6,092 5% Complaints about the Agency - Information unclear 2,426 2% <11 n/a 2,435 2% Complaints about the Agency - NDIA Access 2,607 2% 269 4% 2,876 2% Complaints about the Agency - NDIA Engagement 152 0% 15 0% 167 0% Complaints about the Agency - NDIA Finance 7,511 6% 553 9% 8,064 6% Complaints about the Agency - NDIA Fraud and 523 0% 75 1% 598 0% Compliance Complaints about the Agency - NDIA Plan 21,983 19% 2,406 38% 24,389 20% Complaints about the Agency - NDIA Process 8,279 7% 841 13% 9,120 7% Complaints about the Agency - NDIA Resources 1,544 1% 117 2% 1,661 1% Complaints about the Agency - NDIA Staff 5,779 5% 681 11% 6,460 5% Complaints about the Agency - NDIA Timeliness 16,681 14% 1,158 19% 17,839 14% Complaints about the Agency - Participation, 588 0% <11 n/a 590 0% engagement and inclusion Complaints about the Agency - Provider Portal 593 0% <11 n/a 594 0% Complaints about the Agency - Quality & Safeguards 166 0% 20 0% 186 0% Commission Complaints about the Agency - Reasonable and 6,466 5% <11 n/a 6,468 5% necessary supports Complaints about the Agency - Staff conduct - Agency 1,930 2% <11 n/a 1,934 2% Complaints about the Agency - The way the NDIA 3,243 3% 26 0% 3,269 3% carried out its decision making Complaints about the Agency - Timeliness 17,774 15% 12 0% 17,786 14% Complaints about the Agency - Other 14,401 12% 67 1% 14,468 12%

Complaints about the Agency - Total 118,737 100% 6,259 100% 124,996 100% Complaints about ECA Partner - ECA Engagement <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan 66 12% <11 n/a 69 12% Complaints about ECA Partner - ECA Process 68 12% <11 n/a 70 12% Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff 230 42% 14 64% 244 43% Complaints about ECA Partner - ECA Timeliness 178 32% <11 n/a 180 31% Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total 550 100% 22 100% 572 100% Complaints about LAC Partner - LAC Engagement 12 0% <11 n/a 12 0% Complaints about LAC Partner - LAC Fraud and 29 1% <11 n/a 34 1% Compliance Complaints about LAC Partner - LAC Plan 472 17% 34 14% 506 17% Complaints about LAC Partner - LAC Process 320 12% 22 9% 342 12% Complaints about LAC Partner - LAC Resources 17 1% <11 n/a 18 1% Complaints about LAC Partner - LAC Staff 1,543 57% 155 65% 1,698 58% Complaints about LAC Partner - LAC Timeliness 317 12% 20 8% 337 11% Complaints about LAC Partner - Other 0 0% <11 n/a <11 n/a

Complaints about LAC Partner - Total 2,710 100% 237 100% 2,947 100%

46 Complaints linked to multiple related parties have been treated as one complaint in order to show the total number of unique complaints. This total will not be equal to the sum of participant, provider and other complaints. 47 The results shown in this table are the numbers of unique complaints. This is a change from the June 2021 quarterly report where unique complainants numbers were reported. Therefore, the results in this table are not comparable with those in Table E.57 in June 2021 quarterly report. 48 There are 151,184 total unique complaints in Prior Quarters, 9,403 total unique complaints in 2022-23 Q2, and 160,587 total unique complaints as at 31 December 2022 (which includes 3,676 unclassified unique complaints). December 2022 | NDIS Quarterly Report to disability ministers 184

Prior Prior 2022-23 2022-23 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - Q2 - Count Percentage Count Percentage Count Percentage Complaints about service providers - Provider costs 357 4% <11 n/a 362 3% Complaints about service providers - Provider Finance 470 5% 67 10% 537 5% Complaints about service providers - Provider Fraud 843 8% 93 14% 936 9% and Compliance Complaints about service providers - Provider process 425 4% <11 n/a 428 4% Complaints about service providers - Provider Service 3,146 31% 311 47% 3,457 32% Complaints about service providers - Provider Staff 1,692 17% 158 24% 1,850 17% Complaints about service providers - Service Delivery 636 6% <11 n/a 638 6% Complaints about service providers - Staff conduct 613 6% <11 n/a 623 6% Complaints about service providers - Supports being 681 7% <11 n/a 683 6% provided Complaints about service providers - Other 1,212 12% <11 n/a 1,217 11%

Complaints about service providers - Total 10,075 100% 656 100% 10,731 100% Critical/ Reportable Incident - Allegations against a 4,296 28% 599 27% 4,895 28% provider Critical/ Reportable Incident - Allegations against 1,912 12% 347 16% 2,259 13% Informal Supports Critical/ Reportable Incident - Allegations against NDIA 27 0% <11 n/a 27 0% Staff/Partners Critical/ Reportable Incident - Participant threat 2,724 18% 387 17% 3,111 18% Critical/ Reportable Incident - Provider reporting 6,479 42% 894 40% 7,373 42% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a

Critical/ Reportable Incident - Total 15,438 100% 2,227 100% 17,665 100%

Table E.46 AAT Cases by category at 31 December 2022 – National

Prior Quarters Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Total - Category - Count Percentage Count Percentage Count Percentage

Access 2,682 20% 178 16% 2,860 20% Plan 9,385 71% 838 75% 10,223 71% Plan Reassessment 434 3% 18 2% 452 3% Other 688 5% 89 8% 777 5%

Total cases 13,189 100% 1,123 100% 14,312 100% Percentage of the number of 0.72% n/a 0.80% n/a 0.73% n/a active participants

December 2022 | NDIS Quarterly Report to disability ministers 185

Figure E.5 Number and proportion of AAT cases over time incrementally (left) and cumulatively (right) – National 6,000 1.51% 1.60% 5,500 18,000 0.71%0.72% 0.73% 0.80% 1.40% 5,000 0.69% 1.22% 16,000 0.64% 0.70% 14,312 4,500 1.20% 0.56% 0.56% 0.55% 14,000 13,189 4,000 1.02% 0.98% 0.60% 0.53% 0.51% 1.00% 11,995 0.50% 0.49% 0.48% 12,000 3,500 0.78% 0.88%0.80% 10,703 0.50% 3,000 0.69% 0.80% 10,000 9,142 0.40% 7,277 2,500 0.43% 0.42% 1,865 0.60% 8,000 6,065 2,000 1,561 0.39% 0.38% 0.30% 1,212 0.34% 1,500 1,292 1,194 1,123 0.40% 6,000 4,714 5,174 891 4,310 3,6043,969 0.20% 1,000 561 374 365 341 404 460 0.20% 4,000 3,230 500 2,000 0.10% 0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Total AAT cases (Incremental) Total AAT cases (Cumulative) Rate of AAT cases to active participants Rate of AAT cases to active participants

Table E.47 AAT cases by open/closed and decision – National 49 50 AAT cases by open/closed and decision Number of cases Number of unique active participants AAT Cases 14,312 13,086 Open AAT Cases 3,691 3,657 Closed AAT Cases 10,621 9,756 Resolved before hearing 10,370 9,535 Gone to hearing and received a substantive decision 251 221

49 Of the 251 cases which went to hearing and received a substantive decision: 101 affirmed the Agency’s decision, 63 varied the Agency’s decision and 87 set aside the Agency’s decision. 50 The Tribunal will affirm the decision under review if it finds that the Agency has made the correct decision, or vary the decision under review if it finds the Agency’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the Agency has made a wholly or partially incorrect decision. In this case they can replace the Agency’s decision, or send the case back to the Agency with considerations to be taken when making a new decision. December 2022 | NDIS Quarterly Report to disability ministers 186

Part Four: Providers and the growing market Table E.48 Key markets indicators by quarter – National 51 52 Previous Market indicators 2022-23 Q2 Quarter

Average number of active providers per active participant 1.17 1.15 Number of providers delivering new types of supports 1,653 1,470 Share of payments - top 25%: Daily Tasks/Shared Living (Percentage) 88% 87% Share of payments - top 25%: Therapeutic Supports (Percentage) 96% 96% Share of payments - top 25%: Participate Community (Percentage) 92% 92% Share of payments - top 25%: Early Childhood Supports (Percentage) 91% 91% Share of payments - top 25%: Assist Personal Activities (Percentage) 93% 93%

Table E.49 Cumulative number of providers that have been ever active as at 31 December 2022 by quarter of activity – National 53

Activity Number of providers

Active for the first time in 2022-23 Q2 387 Active in 2022-23 Q2 and also in previous quarters 9,273

Active in 2022-23 Q2 9,660

Inactive in 2022-23 Q2 9,640 Active ever 19,300

Table E.50 Distribution of active providers in 2022-23 Q2 by their status in 2022-23 Q1 and payment band in 2022-23 Q2 – National 54 Active in Inactive in Active for the previous previous quarter Amount paid in 2022-23 Q2 first time this Total quarter and and active this quarter this quarter quarter

$0-$2,000 1,087 188 127 1,402 $2,001-$10,000 1,716 115 125 1,956 $10,001-$100,000 2,973 53 105 3,131 $100,001-$250,000 1,018 <5 20 1,041 $250,000+ 2,118 <5 10 2,130 Total 8,912 361 387 9,660

Table E.51 Proportion of active participants with approved plans accessing mainstream supports – National 55 Mainstream service Prior Quarters 2022-23 Q2 Total Daily Activities 14% 15% 14% Health & Wellbeing 66% 69% 67% Lifelong Learning 27% 26% 27% Other 21% 23% 21% Non-categorised 15% 13% 15% Any mainstream service 96% 96% 96%

51 In-kind payments are not included. However, if in-kind payments were included, the average number of providers per participant would be higher. 52 Share of payments going to the top 25% of active providers relates to the top five registration groups by payment amount. 53 Active providers refer to those who have received payment for supports provided to Agency-managed participants and plan managers. 54 Payments by state/territory are determined by the address of the participant who received the support. As a result, a provider who supports participants in multiple jurisdictions may appear in a smaller payment band at state/territory level compared with the national results. 55 Trial participants (participants with initial plans approved prior to 1 July 2016) are not included. December 2022 | NDIS Quarterly Report to disability ministers 187

Part Five: Financial sustainability Note: In Figures E.6 to E.14 and Table E.52, average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group.

Table E.52 Distribution of participants by annualised committed support band - active participants with initial plan approvals as at 2022-23 Q2 – National Average annualised Distribution of participants Distribution of all participants committed supports band (excluding SIL participants) $0-$5,000 2.1% 2.2% $5,001-$10,000 6.3% 6.7% $10,001-$15,000 11.3% 11.9% $15,001-$20,000 13.4% 14.1% $20,001-$25,000 10.8% 11.4% $25,001-$30,000 5.3% 5.6% $30,001-$50,000 14.4% 15.2% $50,001-$100,000 17.1% 18.0% $100,001-$150,000 6.6% 6.9% $150,001-$200,000 3.3% 3.3% $200,001-$250,000 2.0% 1.6% $250,001+ 7.0% 2.7%

Figure E.6 Average annualised committed supports and average payments by age group as at 31 December 2022 – National

$132,300 $130,100 $140,000 $125,700 $101,400 $100,700 $121,800 $115,400 $94,900 $98,700 $120,000 $90,300

$93,800 $100,000 $70,300

$73,900 $80,000 $57,600

$60,000 $47,900 $36,500

$40,000 $25,100 $25,500 $16,500 $20,400

$20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 188

Figure E.7 Average annualised committed supports and average payments (participants in SIL) by age group as at 31 December 2022 – National

$600,000 $552,700 $464,100 $493,500

$447,300 $500,000 $435,100 $385,000 $396,000 $398,900 $376,400 $376,200 $367,300 $357,300 $355,000 $400,000 $338,600 $337,900 $330,400

$300,000

$200,000

$100,000

$0 0 to 6 7$0to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All $0 Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure E.8 Average annualised committed supports and average payments (participants not in SIL) by age group as at 31 December 2022 – National

$120,000

$100,500 $97,400 $73,500 $88,500 $100,000 $87,100 $69,400 $83,200 $63,600 $62,300 $60,800 $72,900 $80,000 $51,300

$56,100 $60,000 $41,000 $44,900 $34,200

$40,000 $25,100 $25,400 $16,500 $20,400

$20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 189

Figure E.9 Average annualised committed supports and average payments by primary disability group as at 31 December 2022 – National Acquired brain injury $128,800 $165,300 Autism $32,300 $41,400 Cerebral palsy $132,500 $161,600 Developmental delay $11,200 $20,400 Global developmental delay $15,700 $23,800 Hearing impairment $8,600 $15,700 Intellectual disability $93,500 $114,100 Multiple sclerosis $86,500 $118,000 group Psychosocial disability $64,400 $90,600 Spinal cord injury $139,100 $183,600 Stroke $114,100 $155,600 Visual impairment $35,200 $48,200 disability Other neurological $114,500 $153,700 Other physical $57,400 $84,900 Other sensory/speech $9,500 $17,000 Primary Other $72,400 $105,600 All $57,600 $73,900 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure E.10 Average annualised committed supports and average payments (participants in SIL) by primary disability group as at 31 December 2022 – National Acquired brain injury $390,600 $438,100 Autism $410,300 $450,600 Cerebral palsy $395,200 $445,400 Developmental delay $0$0 Global developmental delay $0$0 Hearing impairment $0$0 Intellectual disability $325,100 $356,400 Multiple sclerosis $442,200 $493,500 Psychosocial disability $325,300 $375,800 group Spinal cord injury $524,500 $628,000 Stroke $425,700 $476,700 Visual impairment $305,300 $341,000 disability Other neurological $430,800 $478,700 Other physical $394,800 $447,100 Other sensory/speech $0 $0 Primary Other $384,900 $448,100 All $357,300 $398,900 $0 $150,000 $300,000 $450,000 $600,000 $750,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 190

Figure E.11 Average annualised committed supports and average payments (participants not in SIL) by primary disability group as at 31 December 2022 – National Acquired brain injury $89,300 $121,100 Autism $25,800 $34,300 Cerebral palsy $88,400 $113,000 Developmental delay $11,200 $20,400 Global developmental delay $15,700 $23,800 Hearing impairment $8,500 $15,600 Intellectual disability $54,500 $72,700 Multiple sclerosis $74,700 $104,100 Psychosocial disability $50,200 $73,900 group Spinal cord injury $125,100 $165,200 Stroke $90,800 $126,400 Visual impairment $32,500 $45,200 disability Other neurological $91,900 $126,300 Other physical $53,300 $79,600 Other sensory/speech $9,400 $16,500 Primary Other $60,700 $89,200 All $41,000 $56,100 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure E.12 Average annualised committed supports and average payments by reported level of function as at 31 December 2022 – National $600,000

$511,800

$418,700 $500,000

$400,000

$297,100 $300,000 $246,500

$192,700 $200,000 $109,400 $154,800 $79,100 $27,900 $35,700 $53,800 $92,300 $100,500 $103,300 $17,900 $24,800 $41,500 $65,900 $60,200 $80,600 $88,100 $73,900 $100,000 $57,600 $27,400 $22,200 $29,700 $44,200 $19,200 $15,400 $13,700 $20,300 $11,000 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 191

Figure E.13 Average annualised committed supports and average payments (participants in SIL) by reported level of function as at 31 December 2022 – National $800,000 $692,700

$588,600 $700,000

$600,000 $495,900 $476,400 $385,700 $444,900 $443,000 $423,200 $500,000 $400,700 $345,300 $352,700 $370,800 $371,900 $400,300 $398,900 $365,900 $366,500 $363,800 $352,400 $308,000 $323,500 $348,100 $361,000 $357,300 $400,000 $327,100 $318,500 $302,600 $313,000 $281,800 $277,300 $300,000

$200,000

$100,000

$0 $0 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure E.14 Average annualised committed supports and average payments (participants not in SIL) by reported level of function as at 31 December 2022 – National $500,000 $468,000 $379,200 $450,000

$400,000

$350,000

$300,000 $232,100 $250,000 $186,700

$200,000 $143,600 $150,000 $84,800 $89,700 $107,900 $60,700 $32,000 $54,300 $78,300

$56,500 $66,800 $56,100 $100,000 $27,100 $21,900 $69,900 $53,700 $39,800 $19,100 $15,400 $25,800 $21,000 $28,000 $29,600 $35,900 $41,000 $50,000 $10,800 $16,100 $12,800 $18,800 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 192

Table E.53 Total annualised committed supports and total payments by support category as at 31 December 2022 ($m) – National 56 57

Total payments for the year Total annualised committed supports Support Category ending 31 December 2022 at 31 December 2022

Core: Daily Activities $16,690.6 $19,865.8 Core: Consumables $556.9 $814.8 Core: Social and Civic $6,144.1 $9,212.8 Core: Transport $764.0 $491.1 Capacity Building: Choice and Control $447.6 $503.8 Capacity Building: Daily Activities $3,887.6 $6,877.4 Capacity Building: Employment $97.2 $273.7 Capacity Building: Health and Wellbeing $39.5 $80.1 Capacity Building: Home Living $0.9 $4.5 Capacity Building: Lifelong learning $0.1 $0.5 Capacity Building: Relationships $393.0 $806.9 Capacity Building: Social and Civic $135.1 $371.2 Capacity Building: Support Coordination $861.9 $1,179.5 Capital: Assistive Technology $627.9 $1,374.9 Capital: Home Modifications $305.0 $502.3 All $30,958.7 $42,361.0

56 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. A small quantity of payments and committed supports have missing support category and are included in totals. 57 Total payments for home modifications were $305.0m. Of which, $203.3m (67%) has been paid for specialised disability accommodation (SDA) supports, and $101.7m (33%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $10.5m processed off-system in June 2022. Total annualised committed supports for home modifications were $502.3m. Of which, $329.6m (66%) has been allocated for specialised disability accommodation (SDA) supports, and $172.7m (34%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 193

Table E.54 Total annualised committed supports and total payments (participants in SIL) by support category as at 31 December 2022 ($m) – National 58 59 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $7,687.8 $8,473.1 Core: Consumables $65.8 $98.2 Core: Social and Civic $1,287.6 $1,976.8 Core: Transport $53.9 $75.0 Capacity Building: Choice and Control $25.9 $29.1 Capacity Building: Daily Activities $211.5 $355.1 Capacity Building: Employment $2.3 $7.6 Capacity Building: Health and Wellbeing $4.0 $8.6 Capacity Building: Home Living $0.00 $0.03 Capacity Building: Lifelong learning $0.00 $0.07 Capacity Building: Relationships $151.2 $276.3 Capacity Building: Social and Civic $2.9 $7.0 Capacity Building: Support Coordination $133.5 $171.4 Capital: Assistive Technology $73.7 $164.0 Capital: Home Modifications $162.8 $249.2 All $9,869.1 $11,891.8

58 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 59 Total payments for home modifications were $162.8m. Of which, $162.1m (99.5%) has been paid for specialised disability accommodation (SDA) supports, and $0.8m (0.5%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $9.6m processed off-system in June 2022. Total annualised committed supports for home modifications were $249.2m. Of which, $245.0m (98%) has been allocated for specialised disability accommodation (SDA) supports, and $4.2m (2%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 194

Table E.55 Total annualised committed supports and total payments (participants not in SIL) by support category as at 31 December 2022 ($m) – National 60 61 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $8,847.8 $11,392.8 Core: Consumables $491.1 $716.5 Core: Social and Civic $4,856.7 $7,236.0 Core: Transport $710.1 $416.1 Capacity Building: Choice and Control $421.7 $474.7 Capacity Building: Daily Activities $3,676.2 $6,522.3 Capacity Building: Employment $94.9 $266.1 Capacity Building: Health and Wellbeing $35.5 $71.6 Capacity Building: Home Living $0.9 $4.5 Capacity Building: Lifelong learning $0.1 $0.4 Capacity Building: Relationships $241.8 $530.6 Capacity Building: Social and Civic $132.2 $364.2 Capacity Building: Support Coordination $728.4 $1,008.1 Capital: Assistive Technology $554.2 $1,210.9 Capital: Home Modifications $142.2 $253.1 All $20,935.0 $30,469.2

Table E.56 Payments by financial year in which support was provided, compared to committed supports ($m) – National 62 2022-23 Financial year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 to date Total Committed 134.0 497.2 940.6 3,243.6 7,773.4 14,565.4 24,376.0 32,358.8 36,906.5 21,383.6

Total Paid 85.8 370.9 704.3 2,186.9 5,443.3 10,405.9 17,316.5 23,531.7 28,355.7 15,110.7

% utilised to date 64% 75% 75% 67% 70% 71% 71% 73% 77% 71%

Table E.57 Percentage change in plan budgets for active participants - National 63 64 Inflation Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 type Intraplan 8.8% 6.4% 9.7% 8.2% 7.5% 2.1% 4.4% 5.4% 6.3% 6.3% 8.1% 11.3% 7.2% Inflation Interplan 13.1% 15.0% 23.3% 10.2% 4.1% 1.8% -0.7% 0.8% 2.4% 2.0% 4.5% 9.1% 8.7% Inflation Total 21.8% 21.4% 33.0% 18.4% 11.6% 3.9% 3.8% 6.1% 8.7% 8.3% 12.7% 20.5% 15.9% Inflation

60 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 61 Total payments for home modifications were $142.2m. Of which, $41.2m (29%) has been paid for specialised disability accommodation (SDA) supports, and $100.9m (71%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.9m processed off-system in June 2022. Total annualised committed supports for home modifications were $253.1m. Of which, $84.6m (33%) has been allocated for specialised disability accommodation (SDA) supports, and $168.5m (67%) has been allocated for non-SDA supports. 62 The utilisation rate for 2022-23 to date will likely increase due to a lag between when support is provided and when it is paid. 63 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation of 4.6% during the month of July 2022, which impacts the September 2022 quarter. 64 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the overall total inflation has not changed. December 2022 | NDIS Quarterly Report to disability ministers 195

Figure E.15 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - all participants – National 65

30% 29,021 (19%) reassessments 81,036 (52%) reassessments with 5%+ deflation with 5%+ inflation 25%

20% 20% 18%

15% 13% 12% 10% 10% 8% 5% 4% 5% 3% 2% 3% 1% 0% 1% 0% count, 0.6 1.0 2.1 3.8 6.5 15.1 18.5 27.6 30.9 11.8 8.2 5.4 4.1 20.6 0.0k -5% below -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to above -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% 80% 80% Change in annualised plan budget - percentage

65 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. December 2022 | NDIS Quarterly Report to disability ministers 196

Figure E.16 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - participants in SIL – National 66

Figure E.17 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - participants not in SIL– National 67

30% 27,950 (20%) reassessments 72,333 (51%) reassessments with 5%+ deflation with 5%+ inflation 25%

20% 17% 17%

14% 15% 12% 10% 10% 8% 6% 4% 4% 5% 3% 3% 1% 0% 1% 0% 0.6 1.0 2.0 3.7 6.3 14.3 17.2 24.1 24.4 10.9 7.8 5.2 4.0 20.0 count, 0.0k -5% below -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to above -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% 80% 80% Change in annualised plan budget - percentage

66 Ibid. 67 Ibid. December 2022 | NDIS Quarterly Report to disability ministers 197

Appendix F: New South Wales

Part One: Participants and their plans Table F.1 Active participants by quarter of entry, plan and entry type – New South Wales 68

Participant breakdown Prior Quarters 2022-23 Q2 Total

Access decisions 218,235 8,115 226,350 Active Eligible - Total 168,635 6,182 174,817 Active Eligible - New 103,605 6,031 109,636 Active Eligible - State 51,384 88 51,472 Active Eligible - Commonwealth 13,646 63 13,709 Active Participant Plans (excl ECA) - Total 166,247 5,943 172,190 Active Participant Plans (excl ECA) - New 101,751 5,813 107,564 Active Participant Plans (excl ECA) - State 50,920 75 50,995 Active Participant Plans (excl ECA) - Commonwealth 13,576 55 13,631 Active Participant Plans - Total 171,173 10,990 177,237 Active Participant Plans - Early Intervention (s25) 48,268 3,502 51,770 Active Participant Plans - Permanent Disability (s24) 117,979 2,441 120,420 Active Participant Plans - ECA 4,926 5,047 5,047

Table F.2 People have left the Scheme since 1 July 2013 as at 31 December 2022 – New South Wales People leaving the Scheme Total Number of people who have left the Scheme 12,220 Early Intervention participants 2,977 Permanent disability participants 9,243

Table F.3 Assessment of access by age group and gender – New South Wales Male - Female - Other - Total - Male - Female - Other - Total - Percentage Percentage Percentage Percentage Number Number of Number Number Age Group of access of access of access of access of access access of access of access decisions decisions decisions decisions met met met met eligible eligible eligible eligible

0 to 6 42,285 97% 16,988 97% 538 95% 59,811 97% 7 to 14 22,339 86% 10,183 85% 505 78% 33,027 85% 15 to 18 8,106 89% 4,566 87% 192 82% 12,864 88% 19 to 24 6,412 91% 3,956 85% 124 78% 10,492 88% 25 to 34 7,643 88% 5,690 80% 145 75% 13,478 84% 35 to 44 8,076 84% 6,548 75% 163 65% 14,787 80% 45 to 54 10,243 81% 8,760 69% 193 57% 19,196 75% 55 to 64 13,362 75% 11,571 62% 246 55% 25,179 68% 65+ 788 58% 619 46% 12 36% 1,419 52% Missing <11 n/a <11 n/a <11 n/a <11 n/a Total 119,254 88% 68,882 78% 2,119 74% 190,255 84%

68 The definition used to report on Early Childhood Approach is the number of children accessing early connections. The number of children accessing early connections is at the end of the current and prior quarters. December 2022 | NDIS Quarterly Report to disability ministers 198

Table F.4 Assessment of access by primary disability group and gender – New South Wales69 Male - Male - Female - Female - Other - Total - Other - Total - Number Percentage Number Percentage Percentage Percentage Number Number Primary disability group of of access of of access of access of access of access of access access decisions access decisions decisions decisions met met met eligible met eligible eligible eligible Acquired brain injury 3,696 93% 1,812 91% 34 74% 5,542 92% Autism 43,984 97% 15,173 97% 969 94% 60,126 97% Cerebral palsy 3,243 97% 2,595 97% 35 97% 5,873 97% Developmental delay 12,892 97% 5,408 97% 98 94% 18,398 97% Global developmental delay 3,769 99% 1,481 99% 40 98% 5,290 99% Hearing impairment 4,091 89% 4,156 85% 126 85% 8,373 87% Intellectual disability 18,932 95% 14,283 95% 213 86% 33,428 95% Multiple sclerosis 808 90% 2,099 88% 25 61% 2,932 88% Psychosocial disability 10,418 73% 8,596 62% 233 53% 19,247 68% Spinal cord injury 1,454 95% 564 91% 25 93% 2,043 94% Stroke 2,032 88% 1,435 84% 31 84% 3,498 86% Visual impairment 1,782 87% 1,635 86% 36 69% 3,453 86% Other neurological 4,948 78% 3,895 77% 89 70% 8,932 78% Other physical 3,788 50% 3,552 35% 87 28% 7,427 41% Other sensory/speech 946 49% 391 46% 13 26% 1,350 48% Other 1,655 45% 1,107 32% 32 29% 2,794 38% Missing 816 91% 700 93% 33 97% 1,549 92% Total 119,254 88% 68,882 78% 2,119 74% 190,255 84%

In the tables below, the percentage figures have been rounded. Therefore, the totals may not always add up to one hundred percent.

Table F.5 Participant profile per quarter by participants identifying as First Nations Peoples – New South Wales Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - Count Percentage Count Percentage Count Percentage

First Nations Participants 13,654 8% 672 11% 14,326 8% Non-First Nations Participants 114,482 69% 4,702 79% 119,184 69% Not Stated 38,111 23% 569 10% 38,680 22% Total 166,247 100% 5,943 100% 172,190 100%

Table F.6 Participant profile per quarter by culturally and linguistically diverse (CALD) status – New South Wales70 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - Count Percentage Count Percentage Count Percentage

Culturally and linguistically diverse 18,115 11% 678 11% 18,793 11% Not culturally and linguistically diverse 147,931 89% 5,265 89% 153,196 89% Not stated 201 0% <11 0% 201 0%

Total 166,247 100% 5,943 100% 172,190 100%

69 Down syndrome is included in intellectual disability. 70 The number of CALD participants excludes participants who identify as First Nations Peoples from the September 2021 quarter, but they are included in the results prior to the September 2021 quarter. December 2022 | NDIS Quarterly Report to disability ministers 199

Table F.7 Number of active participants with an approved plan who are identified as Younger People in Residential Aged Care (YPIRAC) as at 31 December 2022 – New South Wales 71

Age group Total number of active participants

Under 45 14 45 to 54 99 55 to 64 574 Total YPIRAC (under 65) 687

Table F.8 Number of active participants under 65 in residential aged care with an approved plan over time incrementally and cumulatively – New South Wales 72 Participants in residential aged care (under 65) Incremental Cumulative

Dec-19 9 1,466 Mar-20 -45 1,421 Jun-20 -70 1,351 Sep-20 -74 1,277 Dec-20 -68 1,209 Mar-21 -88 1,121 Jun-21 -53 1,068 Sep-21 -66 1,002 Dec-21 -48 954 Mar-22 -69 885 Jun-22 -68 817 Sep-22 -70 747 Dec-22 -60 687

Table F.9 Participant profile per quarter by remoteness – New South Wales 73 74

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - Count Percentage Count Percentage Count Percentage

Major cities 116,406 70% 4,197 71% 120,603 70% Population > 50,000 4,842 3% 197 3% 5,039 3% Population between 15,000 and 50,000 22,608 14% 744 13% 23,352 14% Population between 5,000 and 15,000 10,074 6% 346 6% 10,420 6% Population less than 5,000 11,603 7% 434 7% 12,037 7% Remote 624 0% 20 0% 644 0% Very Remote 85 0% <11 0% 89 0% Missing <11 n/a <11 n/a <11 n/a

Total 166,247 100% 5,943 100% 172,190 100%

71 There are a further 745 active participants aged 65 years or over who are currently in residential aged care. 72 The cumulative results are measured as the numbers of active participants in residential aged care at the end of each quarter. The incremental results are the change in cumulative number of active participants in residential aged care each quarter. Quarterly results are reported based on a rolling 3 year period. 73 The distributions are calculated excluding active participants with a missing remoteness classification. 74 The number of active participants by remoteness is based on the Modified Monash Model (MMM) measure of remoteness. December 2022 | NDIS Quarterly Report to disability ministers 200

Table F.10 Participant profile per quarter by primary disability group – New South Wales 75 76 77

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage

Autism 57,017 34% 1,599 27% 58,616 34% Intellectual disability 30,829 19% 312 5% 31,141 18% Psychosocial disability 17,024 10% 547 9% 17,571 10% Developmental delay 13,311 8% 1,964 33% 15,275 9% Hearing impairment 7,807 5% 171 3% 7,978 5% Other neurological 6,673 4% 206 3% 6,879 4% Other physical 5,633 3% 108 2% 5,741 3% Cerebral palsy 5,555 3% 39 1% 5,594 3% Acquired brain injury 4,722 3% 96 2% 4,818 3% Global developmental delay 4,325 3% 495 8% 4,820 3% Visual impairment 3,064 2% 59 1% 3,123 2% Multiple sclerosis 2,661 2% 60 1% 2,721 2% Stroke 2,876 2% 118 2% 2,994 2% Spinal cord injury 1,793 1% 20 0% 1,813 1% Other 2,144 1% 143 2% 2,287 1% Other sensory/speech 813 0% <11 0% 819 0% Total 166,247 100% 5,943 100% 172,190 100%

Table F.11 Participant profile per quarter (participants in SIL) by primary disability group – New South Wales 78 79

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage

Autism 1,098 11% <11 0% 1,098 11% Intellectual disability 4,897 48% <11 6% 4,898 48% Psychosocial disability 1,579 15% <11 24% 1,583 15% Developmental delay <11 0% <11 0% <11 0% Hearing impairment <11 0% <11 0% <11 0% Other neurological 537 5% <11 18% 540 5% Other physical 79 1% <11 0% 79 1% Cerebral palsy 805 8% <11 0% 805 8% Acquired brain injury 701 7% <11 12% 703 7% Global developmental delay <11 0% <11 0% <11 0% Visual impairment 29 0% <11 0% 29 0% Multiple sclerosis 77 1% <11 0% 77 1% Stroke 246 2% <11 18% 249 2% Spinal cord injury 62 1% <11 6% 63 1% Other 124 1% <11 18% 127 1% Other sensory/speech <11 0% <11 0% <11 0%

Total 10,238 100% 17 100% 10,255 100%

75 Table order based on national proportions in Table E.10 (highest to lowest). 76 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 77 Down syndrome is included in intellectual disability, representing 2% of all Scheme participants in New South Wales (3,768). 78 The results for the current quarter only include participants with SIL supports in their first plan. Participants who had an approved plan prior to the latest quarter and moved into SIL during the latest quarter are included in the prior quarters results. 79 Down syndrome is included in intellectual disability, representing 6% of participants in SIL (659). December 2022 | NDIS Quarterly Report to disability ministers 201

Table F.12 Participant profile per quarter (participants not in SIL) by primary disability group – New South Wales 80

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage

Autism 55,919 36% 1,599 27% 57,518 36% Intellectual disability 25,932 17% 311 5% 26,243 16% Psychosocial disability 15,445 10% 543 9% 15,988 10% Developmental delay 13,311 9% 1,964 33% 15,275 9% Hearing impairment 7,804 5% 171 3% 7,975 5% Other neurological 6,136 4% 203 3% 6,339 4% Other physical 5,554 4% 108 2% 5,662 3% Cerebral palsy 4,750 3% 39 1% 4,789 3% Acquired brain injury 4,021 3% 94 2% 4,115 3% Global developmental delay 4,325 3% 495 8% 4,820 3% Visual impairment 3,035 2% 59 1% 3,094 2% Multiple sclerosis 2,584 2% 60 1% 2,644 2% Stroke 2,630 2% 115 2% 2,745 2% Spinal cord injury 1,731 1% 19 0% 1,750 1% Other 2,020 1% 140 2% 2,160 1% Other sensory/speech 812 1% <11 0% 818 1% Total 156,009 100% 5,926 100% 161,935 100%

Table F.13 Participant profile per quarter by reported level of function – New South Wales 81

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Reported level of function Quarters - Quarters - Count Percentage Count Percentage Count Percentage

1 (High Function) 16,582 10% 1,808 30% 18,390 11% 2 (High Function) 285 0% 18 0% 303 0% 3 (High Function) 8,071 5% 447 8% 8,518 5% 4 (High Function) 12,807 8% 314 5% 13,121 8% 5 (High Function) 11,685 7% 522 9% 12,207 7% 6 (Moderate Function) 37,180 22% 1,230 21% 38,410 22% 7 (Moderate Function) 10,208 6% 267 4% 10,475 6% 8 (Moderate Function) 9,082 5% 247 4% 9,329 5% 9 (Moderate Function) 858 1% 22 0% 880 1% 10 (Moderate Function) 16,281 10% 399 7% 16,680 10% 11 (Low Function) 5,426 3% 58 1% 5,484 3% 12 (Low Function) 23,271 14% 431 7% 23,702 14% 13 (Low Function) 11,379 7% 169 3% 11,548 7% 14 (Low Function) 3,031 2% <11 0% 3,041 2% 15 (Low Function) 48 0% <11 0% 49 0% Missing 53 n/a <11 n/a 53 n/a

Total 166,247 100% 5,943 100% 172,190 100%

80 Down syndrome is included in intellectual disability, representing 2% of participants not in SIL (3,109). 81 The distributions are calculated excluding participants with a missing reported level of function. December 2022 | NDIS Quarterly Report to disability ministers 202

Table F.14 Participant profile per quarter by age group – New South Wales

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Age Group Quarters - Quarters - Count Percentage Count Percentage Count Percentage

0 to 6 25,303 15% 3,133 53% 28,436 17% 7 to 14 42,883 26% 844 14% 43,727 25% 15 to 18 13,522 8% 268 5% 13,790 8% 19 to 24 14,763 9% 138 2% 14,901 9% 25 to 34 15,018 9% 255 4% 15,273 9% 35 to 44 12,715 8% 283 5% 12,998 8% 45 to 54 15,239 9% 375 6% 15,614 9% 55 to 64 18,548 11% 610 10% 19,158 11% 65+ 8,256 5% 37 1% 8,293 5% Total 166,247 100% 5,943 100% 172,190 100%

Table F.15 Participation rates by age group and gender at 31 December 2022 – New South Wales 82

Participation Rate - Participation Rate - Participation Rate - Age group Male Female Total

0 to 6 5.3% 2.4% 3.9% 7 to 14 7.1% 3.1% 5.3% 15 to 18 4.5% 2.3% 3.5% 19 to 24 2.9% 1.7% 2.3% 25 to 44 1.3% 1.0% 1.2% 45 to 64 1.9% 1.6% 1.7% Total (aged 0 to 64) 2.9% 1.7% 2.3%

82 Participation rate refers to the proportion of general population that are NDIS participants. A small proportion of participants aged 0 to 64 years have a gender of ‘Other’. The participation rates for this group are included within the total rates. December 2022 | NDIS Quarterly Report to disability ministers 203

Part Two: Participant and family/carer outcomes Note: In Tables F.16 to F.20 outcomes for participants and/or their families and carers, R1, R2, R3, R4, R5 and R6 mean first reassessment, second reassessment, third reassessment, fourth reassessment, fifth reassessment and sixth reassessment respectively.

Table F.16 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=13,513), ‘participant social and community engagement rate’ (n=13,635), ‘parent and carer employment rate’ (n=15,269) at entry, first (R1) and second (R2) plan reassessment and ‘participant choice and control’ (n=9,758) at first (R1) and second (R2) plan reassessment - participants who entered between 1 July 2016 and 31 December 2020 - New South Wales 83 Age group Baseline R1 R2 2022-23 Target

Participant employment rate - Aged 15 to 24 years 10% 14% 19% 26% Participant employment rate - Aged 25 to 34 years 30% 30% 32% 26% Participant employment rate - Aged 35 to 44 years 29% 29% 28% 26% Participant employment rate - Aged 45 to 54 years 24% 25% 23% 26% Participant employment rate - Aged 55 to 64 years 17% 17% 15% 26% Participant employment rate - Aged 65+ years 13% 12% 10% 26% Participant employment rate - Aged 25 to 64 years 24% 24% 23% 26% Participant employment rate - Aged 15 to 64 years 20% 21% 22% 26% Participant social and community engagement rate - Aged 15 to 24 years 34% 36% 39% 46% Participant social and community engagement rate - Aged 25 to 34 years 31% 41% 43% 46% Participant social and community engagement rate - Aged 35 to 44 years 31% 37% 38% 46% Participant social and community engagement rate - Aged 45 to 54 years 31% 38% 39% 46% Participant social and community engagement rate - Aged 55 to 64 years 34% 39% 40% 46% Participant social and community engagement rate - Aged 65+ years 34% 36% 39% 46% Participant social and community engagement rate - Aged 25+ years 32% 38% 40% 46% Participant social and community engagement rate - Aged 15+ years 33% 38% 40% 46%

Parent and carer employment rate - Aged 0 to 14 years 49% 51% 54% 50% Parent and carer employment rate - Aged 15+ years 47% 49% 48% 50% Parent and carer employment rate - All ages 48% 50% 52% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 62% 67% 75% Participant Choice and Control - Aged 25+ years n/a 69% 76% 75% Participant Choice and Control - Aged 15+ years n/a 67% 74% 75%

83 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 204

Table F.17 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=12,618), ‘participant social and community engagement rate’ (n=12,758), ‘parent and carer employment rate’ (n=10,063) at entry, first (R1), second (R2) and third (R3) plan reassessment, and ‘participant choice and control’ (n=9,927) at first (R1), second (R2) and third (R3) plan reassessment - participants who entered between 1 July 2016 and 31 December 2019 - New South Wales 84 Age group Baseline R1 R2 R3 2022-23 Target

Participant employment rate - Aged 15 to 24 years 9% 13% 15% 20% 26% Participant employment rate - Aged 25 to 34 years 32% 33% 27% 31% 26% Participant employment rate - Aged 35 to 44 years 31% 33% 29% 32% 26% Participant employment rate - Aged 45 to 54 years 28% 29% 24% 27% 26% Participant employment rate - Aged 55 to 64 years 19% 19% 15% 16% 26% Participant employment rate - Aged 65+ years 13% 12% 9% 10% 26% Participant employment rate - Aged 25 to 64 years 27% 28% 23% 26% 26% Participant employment rate - Aged 15 to 64 years 22% 23% 20% 24% 26%

Participant social and community engagement rate - Aged 15 to 24 years 34% 40% 42% 43% 46% Participant social and community engagement rate - Aged 25 to 34 years 34% 43% 46% 48% 46% Participant social and community engagement rate - Aged 35 to 44 years 36% 42% 47% 48% 46% Participant social and community engagement rate - Aged 45 to 54 years 34% 40% 44% 45% 46% Participant social and community engagement rate - Aged 55 to 64 years 34% 38% 40% 43% 46% Participant social and community engagement rate - Aged 65+ years 36% 38% 42% 42% 46% Participant social and community engagement rate - Aged 25+ years 34% 40% 44% 45% 46% Participant social and community engagement rate - Aged 15+ years 34% 40% 43% 45% 46%

Parent and carer employment rate - Aged 0 to 14 years 48% 49% 51% 53% 50% Parent and carer employment rate - Aged 15+ years 50% 53% 53% 52% 50% Parent and carer employment rate - All ages 48% 50% 52% 53% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 59% 66% 69% 75% Participant Choice and Control - Aged 25+ years n/a 69% 75% 79% 75% Participant Choice and Control - Aged 15+ years n/a 66% 72% 76% 75%

84 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2019 and have had a third plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 205

Table F.18 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=11,187), ‘participant social and community engagement rate’ (n=11,323), ‘parent and carer employment rate’ (n=6,115) at entry, first (R1), second (R2), third (R3) and fourth (R4) plan reassessment, and ‘participant choice and control’ (n=9,577) at first (R1), second (R2), third (R3) and fourth (R4) plan reassessment - participants who entered between 1 July 2016 and 31 December 2018 - New South Wales 85 2022-23 Age group Baseline R1 R2 R3 R4 Target Participant employment rate - Aged 15 to 24 years 10% 13% 18% 22% 26% 26% Participant employment rate - Aged 25 to 34 years 32% 33% 32% 29% 33% 26% Participant employment rate - Aged 35 to 44 years 35% 36% 33% 31% 32% 26% Participant employment rate - Aged 45 to 54 years 35% 34% 34% 28% 31% 26% Participant employment rate - Aged 55 to 64 years 24% 24% 21% 19% 20% 26% Participant employment rate - Aged 65+ years 15% 15% 12% 10% 10% 26% Participant employment rate - Aged 25 to 64 years 31% 31% 30% 26% 29% 26% Participant employment rate - Aged 15 to 64 years 26% 27% 27% 25% 28% 26% Participant social and community engagement rate - Aged 15 to 24 years 35% 41% 47% 49% 47% 46% Participant social and community engagement rate - Aged 25 to 34 years 37% 46% 53% 52% 54% 46% Participant social and community engagement rate - Aged 35 to 44 years 38% 42% 47% 48% 50% 46% Participant social and community engagement rate - Aged 45 to 54 years 37% 43% 47% 52% 50% 46% Participant social and community engagement rate - Aged 55 to 64 years 36% 40% 44% 43% 45% 46% Participant social and community engagement rate - Aged 65+ years 35% 40% 41% 43% 44% 46% Participant social and community engagement rate - Aged 25+ years 36% 42% 47% 48% 49% 46% Participant social and community engagement rate - Aged 15+ years 36% 42% 47% 48% 49% 46%

Parent and carer employment rate - Aged 0 to 14 years 49% 52% 52% 54% 56% 50% Parent and carer employment rate - Aged 15+ years 50% 53% 55% 55% 53% 50% Parent and carer employment rate - All ages 50% 52% 53% 54% 55% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 60% 66% 69% 71% 75% Participant Choice and Control - Aged 25+ years n/a 66% 74% 76% 80% 75% Participant Choice and Control - Aged 15+ years n/a 64% 71% 73% 77% 75%

85 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2018 and have had a fourth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 206

Table F.19 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=7,325), ‘participant social and community engagement rate’ (n=7,490), ‘parent and carer employment rate’ (n=2,483) at entry, first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment, and ‘participant choice and control’ (n=6,236) at first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment - participants who entered between 1 July 2016 and 31 December 2017 - New South Wales 86 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years 9% 14% 18% 24% 26% 30% 26% Participant employment rate - Aged 25 to 34 years 30% 33% 31% 32% 29% 31% 26% Participant employment rate - Aged 35 to 44 years 36% 38% 34% 34% 32% 34% 26% Participant employment rate - Aged 45 to 54 years 34% 35% 30% 34% 26% 28% 26% Participant employment rate - Aged 55 to 64 years 28% 28% 24% 23% 19% 20% 26% Participant employment rate - Aged 65+ years 19% 18% 14% 13% 10% 11% 26% Participant employment rate - Aged 25 to 64 years 32% 33% 30% 30% 26% 28% 26% Participant employment rate - Aged 15 to 64 years 28% 29% 27% 29% 26% 28% 26%

Participant social and community engagement rate - Aged 15 to 24 years 32% 39% 44% 47% 47% 48% 46% Participant social and community engagement rate - Aged 25 to 34 years 34% 43% 49% 53% 52% 54% 46% Participant social and community engagement rate - Aged 35 to 44 years 33% 41% 47% 50% 47% 52% 46% Participant social and community engagement rate - Aged 45 to 54 years 35% 43% 47% 49% 50% 51% 46% Participant social and community engagement rate - Aged 55 to 64 years 35% 38% 43% 46% 47% 48% 46% Participant social and community engagement rate - Aged 65+ years 36% 38% 44% 44% 44% 47% 46% Participant social and community engagement rate - Aged 25+ years 35% 41% 47% 49% 49% 51% 46% Participant social and community engagement rate - Aged 15+ years 34% 41% 46% 49% 48% 51% 46%

Parent and carer employment rate - Aged 0 to 14 years 43% 46% 48% 49% 52% 53% 50% Parent and carer employment rate - Aged 15+ years 50% 53% 55% 57% 60% 56% 50% Parent and carer employment rate - All ages 46% 49% 51% 53% 56% 55% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 60% 63% 68% 69% 70% 75% Participant Choice and Control - Aged 25+ years n/a 66% 73% 77% 78% 82% 75% Participant Choice and Control - Aged 15+ years n/a 64% 69% 73% 74% 78% 75%

86 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2017 and have had a fifth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 207

Table F.20 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=1,630), ‘participant social and community engagement rate’ (n=1,706), ‘parent and carer employment rate’ (n=367) at entry, first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment, and ‘participant choice and control’ (n=1,210) at first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment - participants who entered between 1 July 2016 and 31 December 2016 - New South Wales 87 2022-23 Age group Baseline R1 R2 R3 R4 R5 R6 Target Participant employment rate - Aged 15 to 24 years 10% 14% 13% 18% 25% 14% 25% 26% Participant employment rate - Aged 25 to 34 years 17% 18% 18% 18% 23% 23% 22% 26% Participant employment rate - Aged 35 to 44 years 25% 24% 23% 22% 21% 23% 22% 26% Participant employment rate - Aged 45 to 54 years 31% 32% 29% 28% 24% 28% 26% 26% Participant employment rate - Aged 55 to 64 years 27% 24% 20% 18% 14% 20% 17% 26% Participant employment rate - Aged 65+ years 19% 20% 11% 11% 10% 8% 8% 26% Participant employment rate - Aged 25 to 64 years 25% 24% 22% 21% 21% 24% 22% 26% Participant employment rate - Aged 15 to 64 years 23% 23% 21% 21% 22% 23% 22% 26% Participant social and community engagement rate - Aged 15 to 24 32% 34% 39% 47% 48% 45% 43% 46% years Participant social and community engagement rate - Aged 25 to 34 29% 35% 49% 52% 58% 54% 56% 46% years Participant social and community engagement rate - Aged 35 to 44 35% 41% 46% 50% 50% 56% 56% 46% years Participant social and community engagement rate - Aged 45 to 54 36% 37% 47% 56% 54% 63% 57% 46% years Participant social and community engagement rate - Aged 55 to 64 38% 36% 43% 39% 41% 51% 50% 46% years Participant social and community engagement rate - Aged 65+ years 42% 49% 54% 54% 46% 50% 54% 46% Participant social and community engagement rate - Aged 25+ years 35% 38% 47% 50% 51% 55% 54% 46% Participant social and community engagement rate - Aged 15+ years 35% 38% 46% 50% 51% 54% 53% 46%

Parent and carer employment rate - Aged 0 to 14 years 43% 47% 51% 54% 44% 60% 47% 50% Parent and carer employment rate - Aged 15+ years 46% 50% 49% 53% 61% 59% 53% 50% Parent and carer employment rate - All ages 45% 49% 49% 54% 56% 59% 51% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 58% 65% 62% 66% 67% 70% 75% Participant Choice and Control - Aged 25+ years n/a 68% 75% 79% 80% 79% 82% 75% Participant Choice and Control - Aged 15+ years n/a 65% 71% 73% 74% 74% 78% 75%

87 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2016 and have had a sixth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 208

Part Three: Participant experience

Table F.21 Proportion of participants who agreed with statements about ‘Access’ (n = 2,146 in Prior Quarters, n = 264 in 2022- 23 Q2), ‘Pre-planning’ (n = 1,958 in Prior Quarters, n = 254 in 2022-23 Q2), ‘Planning’ (n = 9,818 in Prior Quarters, n = 1,323 in 2022-23 Q2) and ‘Plan reassessment’ (n = 28,706 in Prior Quarters, n = 2,598 in 2022-23 Q2) of NDIS journey in 2022-23 Q2 compared to Prior Quarters – Survey administered by the AHA from the Dec 2020 quarter and previously by the Contact Centre – New South Wales 88 Proportion of Proportion participants of responding participants Stage of NDIS journey with ‘Yes’ responding Prior with ‘Yes’ Quarters 2022-23 Q2 Access - Are you happy with how coming into the NDIS has gone? 86% 87%

Access - Was the person from the NDIS respectful? 98% 97%

Access - Do you understand what will happen next with your plan? 80% 81%

Access - % of participants rating their overall experience as Very Good or Good. 80% 81% Pre-planning - Did the person from the NDIS understand how your disability affects your life? 87% 90% Pre-planning - Did you understand why you needed to give the information you did? 96% 97% Pre-planning - Were decisions about your plan clearly explained? 81% 85%

Pre-planning - Are you clear on what happens next with your plan? 70% 69%

Pre-planning - Do you know where to go for more help with your plan? 75% 80% Pre-planning - % of participants rating their overall experience as Very Good or Good. 80% 83% Planning - Did the person from the NDIS understand how your disability affects your life? 92% 93% Planning - Did you understand why you needed to give the information you did? 98% 97% Planning - Were decisions about your plan clearly explained? 89% 92% Planning - Are you clear on what happens next with your plan? 85% 85%

Planning - Do you know where to go for more help with your plan? 89% 91%

Planning - % of participants rating their overall experience as Very Good or Good. 86% 87% Plan reassessment - Did the person from the NDIS understand how your disability affects your life? 80% 76% Plan reassessment - Did you feel prepared for your plan reassessment? 87% 85% Plan reassessment - Is your NDIS plan helping you to make progress towards your goals? 88% 86% Plan reassessment - % of participants rating their overall experience as Very Good or Good. 74% 70%

88 Prior to 1 October 2020 the survey was administered by the NDIA’s National Contact Centre. Since October 2020, the participant satisfaction survey has been administered by an independent third party, Australian Healthcare Associates. This change in administrator resulted in a ‘break’ in the time series. For this reason, in this table the results from surveys conducted in the most recent quarter are compared only with those in previous quarters since 1 October 2020 to understand change over time. December 2022 | NDIS Quarterly Report to disability ministers 209

Figure F.1 Trend of satisfaction across the pathway (% Very Good/Good) – New South Wales 89

100% 89% 86% 87% 87% 87% 90% 87% 86% 80% 83% 85% 83% 84% 83% 83% 81% 81% 81% 80% 80% 79% 80% 79% 78% 77% 77% 77% 75% 77% 80% 79% 80% 75% 74% 72% 72% 71% 70% 70%

60%

50%

40%

30%

20%

10%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 The Access Process The Pre-Planning The Planning Process The Reassessment Process Process

The tables below summarise complaints submitted from the 1 July 2016 until the end of 2022-23 Q2. The charts show trends in complaints based on experience over 3 years. The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

The ‘My Customer Requests’ tile in the CRM was launched on 7 October 2019 with enhanced capability to record complaints. Since then it has been used to capture information on the majority of complaints received by the Agency, although the previous ‘My Feedback’ tile is still being used in a small number of cases. Details of a complaint are captured differently on the ‘My Customer Requests’ tile.

Table F.22 shows the number of complaints in 2022-23 Q2 compared with previous quarters by the source of complaint, and by the complaint subject. All complaints recorded on both the ‘My Feedback’ tile and the ‘My Customer Requests’ tile are included. The list of complaint subjects reflects the combination of all options which can be selected on both the old and the new tiles. Also, on the ‘My Customer Requests’ tile it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. As a result, the sum of participant complaints, provider complaints and other complaints is higher than the total number of complaints.

Tables F.23 shows the number of complaints by type as well as by source and subject of complaint based on records. These results include all complaints submitted from 1 July 2016 and complaints made during that quarter.

89 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection. December 2022 | NDIS Quarterly Report to disability ministers 210

Table F.22 Complaints by quarter – New South Wales 90 91 Number of Prior Complaints made by or on behalf of: 2022-23 Q2 Total unique Quarters complainants People who have submitted an access request: Complaints about ECA Partner 70 <11 76 67 People who have submitted an access request: Complaints about LAC Partner 522 54 576 515 People who have submitted an access request: Complaints about service providers 2,463 143 2,606 2,058 People who have submitted an access request: Complaints about the Agency 33,984 1,543 35,527 18,864 People who have submitted an access request: Critical/ Reportable Incident 3,753 585 4,338 3,335 People who have submitted an access request: Unclassified 1,522 <11 1,522 1,331 People who have submitted an access request: Total 42,314 2,331 44,645 22,909 Percentage of the number of active participants 6.8% 5.5% 6.7% n/a

Figure F.2 Number and proportion of participant complaints over time incrementally (left) and cumulatively (right) – New South Wales 100,000 5,000 7.5% 9.0% 10.0% 6.6% 6.3% 8.6% 8.1% 6.5% 5.8% 5.9% 5.8% 7.7% 80,000 5.6% 5.5% 5.4% 5.5% 4,000 7.5% 8.0% 4.4% 4.7% 4.9% 5.5% 7.2% 7.1% 7.0% 6.9% 6.9%6.8% 6.8% 6.7% 4.0% 4.5% 60,000 3,000 6.0% 2,546 2,594 42,31444,645 34,829 2,345 2,331 3.5% 39,720 2,124 2,125 28,630 1,950 37,375 1,562 40,000 32,704 2,000 4.0% 23,982 26,958 1,672 2.5% 30,580 1,586 1,559 1,414 22,757 25,396 1,225 1.5% 21,198 1,000 20,000 2.0% 0.5%

0 -0.5% 0 0.0% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Participant complaints Participant complaints Rate of complaints to active participants Rate of complaints to active participants

Figure F.3 Number and proportion of AAT cases over time incrementally (left) and cumulatively (right) – New South Wales 1,400 1.35% 1.40%

6,000 0.70% 1,200 1.20% 0.59% 0.61%0.62%0.62% 0.56% 0.99% 0.60% 5,000 0.55% 0.53%0.51% 1,000 0.50% 0.88% 1.00% 0.48% 0.86% 4,139 0.46% 0.45% 0.47% 0.50% 800 0.73% 0.80% 4,000 3,568 3,867 0.66% 0.64% 3,217 0.40% 0.61% 600 510 0.60% 3,000 2,831 2,321 0.30% 0.34% 2,006 386 0.35% 315 400 0.36% 351 0.40% 2,000 1,577 1,668 1,790 0.27% 0.23% 216 299 272 1,295 1,3991,503 0.20% 181 200 104 104 74 91 122 0.20% 1,000 0.10%

0 0.00% 0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Total AAT cases (Incremental) Total AAT cases (Cumulative) Rate of AAT cases to active participants Rate of AAT cases to active participants

90 Note that 61% of all complainants made only one complaint, 20% made two complaints and 19% made three or more complaints. 91 Percentage of the number of active participants is calculated as the number of complaints made by people who have sought access divided by the number of active participants. The number of active participants used in the calculation takes into account the length of time participants have been in the Scheme. December 2022 | NDIS Quarterly Report to disability ministers 211

Table F.23 Participant complaints by type. Complaints with a related party who has submitted an access request – New South Wales 92 Prior Prior 2022-23 2022-23 Total - Total - Type Quarters - Quarters - Q2 - Q2 - Count Percentage Count Percentage Count Percentage

Complaints about the Agency - Individual needs <11 n/a <11 n/a 2,384 7% Complaints about the Agency - Information unclear 742 2% <11 n/a 744 2% Complaints about the Agency - NDIA Access 587 2% 70 5% 657 2% Complaints about the Agency - NDIA Engagement 27 0% <11 n/a 33 0% Complaints about the Agency - NDIA Finance 1,686 5% 129 8% 1,815 5% Complaints about the Agency - NDIA Fraud and 93 0% 22 1% 115 0% Compliance Complaints about the Agency - NDIA Plan 5,972 18% 603 39% 6,575 19% Complaints about the Agency - NDIA Process 1,828 5% 214 14% 2,042 6% Complaints about the Agency - NDIA Resources 185 1% 18 1% 203 1% Complaints about the Agency - NDIA Staff 1,237 4% 155 10% 1,392 4% Complaints about the Agency - NDIA Timeliness 4,183 12% 292 19% 4,475 13% Complaints about the Agency - Participation, 178 1% <11 n/a 180 1% engagement and inclusion Complaints about the Agency - Provider Portal 44 0% <11 n/a 44 0% Complaints about the Agency - Quality & 13 0% <11 n/a 15 0% Safeguards Commission Complaints about the Agency - Reasonable and 2,277 7% <11 n/a 2,278 6% necessary supports Complaints about the Agency - Staff conduct - 682 2% <11 n/a 682 2% Agency Complaints about the Agency - The way the NDIA 1,255 4% <11 n/a 1,265 4% carried out its decision making Complaints about the Agency - Timeliness 5,952 18% <11 n/a 5,955 17% Complaints about the Agency - Other 4,660 14% 13 1% 4,673 13%

Complaints about the Agency - Total 33,984 100% 1,543 100% 35,527 100% Complaints about ECA Partner - ECA <11 n/a <11 n/a <11 n/a Engagement Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance

Complaints about ECA Partner - ECA Plan <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Process <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff 38 54% <11 n/a 43 57% Complaints about ECA Partner - ECA Timeliness 15 21% <11 n/a 15 20% Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total 70 100% <11 n/a 76 100% Complaints about LAC Partner - LAC Engagement <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about LAC Partner - LAC Plan 103 20% <11 n/a 108 19% Complaints about LAC Partner - LAC Process 56 11% <11 n/a 65 11% Complaints about LAC Partner - LAC Resources <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Staff 309 59% 35 65% 344 60% Complaints about LAC Partner - LAC Timeliness 44 8% <11 n/a 49 9% Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about LAC Partner - Total 522 100% 54 100% 576 100%

92 There are 42,314 total participant complaints in Prior Quarters, 2,331 total participant complaints in 2022-23 Q2, and 44,645 total participant complaints as at 31 December 2022, including 1,522 unclassified participant complaints as at 31 December 2022. December 2022 | NDIS Quarterly Report to disability ministers 212

Prior Prior 2022-23 2022-23 Total - Total - Type Quarters - Quarters - Q2 - Q2 - Count Percentage Count Percentage Count Percentage Complaints about service providers - Provider 144 6% <11 n/a 146 6% costs Complaints about service providers - Provider 113 5% 17 12% 130 5% Finance Complaints about service providers - Provider 136 6% 23 16% 159 6% Fraud and Compliance Complaints about service providers - Provider 136 6% <11 n/a 138 5% process Complaints about service providers - Provider 596 24% 59 41% 655 25% Service Complaints about service providers - Provider 255 10% 36 25% 291 11% Staff Complaints about service providers - Service 233 9% <11 n/a 233 9% Delivery Complaints about service providers - Staff conduct 212 9% <11 n/a 214 8% Complaints about service providers - Supports 253 10% <11 n/a 253 10% being provided Complaints about service providers - Other 385 16% <11 n/a 387 15%

Complaints about service providers - Total 2,463 100% 143 100% 2,606 100% Critical/ Reportable Incident - Allegations against a 1,168 31% 160 27% 1,328 31% provider Critical/ Reportable Incident - Allegations against 495 13% 108 18% 603 14% Informal Supports Critical/ Reportable Incident - Allegations against <11 n/a <11 n/a <11 n/a NDIA Staff/Partners Critical/ Reportable Incident - Participant threat 573 15% 90 15% 663 15% Critical/ Reportable Incident - Provider reporting 1,514 40% 227 39% 1,741 40% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a Critical/ Reportable Incident - Total 3,753 100% 585 100% 4,338 100%

Table F.24 AAT Cases by category at 31 December 2022 – New South Wales Prior Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Total - Category Quarters - Percentage Count Percentage Count Percentage Count Access 882 23% 42 15% 924 22% Plan 2,626 68% 205 75% 2,831 68% Plan Reassessment 178 5% <11 2% 183 4% Other 181 5% 20 7% 201 5%

Total cases 3,867 100% 272 100% 4,139 100% Percentage of the number of 0.62% n/a 0.64% n/a 0.62% n/a active participants

Table F.25 AAT cases by open/closed and decision – New South Wales 93 94

AAT cases by open/closed and decision Number of cases Number of unique active participants

AAT Cases 4,139 3,756 Open AAT Cases 859 852 Closed AAT Cases 3,280 2,984 Resolved before hearing 3,183 2,896 Gone to hearing and received a substantive decision 97 88

93 Of the 97 cases which went to hearing and received a substantive decision: 41 affirmed the Agency’s decision, 23 varied the Agency’s decision and 33 set aside the Agency’s decision. 94 The Tribunal will affirm the decision under review if it finds that the Agency has made the correct decision, or vary the decision under review if it finds the Agency’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the Agency has made a wholly or partially incorrect decision. In this case they can replace the Agency’s decision, or send the case back to the Agency with considerations to be taken when making a new decision. December 2022 | NDIS Quarterly Report to disability ministers 213

Part Four: Providers and the growing market

Table F.26 Key markets indicators by quarter – New South Wales 95 96

Market indicators Previous Quarter 2022-23 Q2

Average number of active providers per active participant 1.29 1.26 Number of providers delivering new types of supports 799 707 Share of payments - top 25%: Daily Tasks/Shared Living (Percentage) 89% 89% Share of payments - top 25%: Therapeutic Supports (Percentage) 92% 92% Share of payments - top 25%: Participate Community (Percentage) 90% 90% Share of payments - top 25%: Early Childhood Supports (Percentage) 90% 89% Share of payments - top 25%: Assist Personal Activities (Percentage) 91% 90%

Table F.27 Cumulative number of providers that have been ever active as at 31 December 2022 by quarter of activity – New South Wales 97 Number of Activity providers Active for the first time in 2022-23 Q2 200 Active in 2022-23 Q2 and also in previous quarters 4,194

Active in 2022-23 Q2 4,394

Inactive in 2022-23 Q2 5,564 Active ever 9,958

Table F.28 Distribution of active providers in 2022-23 Q2 by their status in 2022-23 Q1 and payment band in 2022-23 Q2 – New South Wales 98 Active in Inactive in previous Active for the Amount paid in 2022-23 Q2 previous quarter quarter and active first time this Total and this quarter this quarter quarter

$0-$2,000 557 101 77 735 $2,001-$10,000 832 56 67 955 $10,001-$100,000 1,357 28 45 1,430 $100,001-$250,000 413 <5 7 420 $250,000+ 848 <5 <5 854 Total 4,007 187 387 4,394

Table F.29 Proportion of active participants with approved plans accessing mainstream supports – New South Wales 99

Mainstream service Prior Quarters 2022-23 Q2 Total

Daily Activities 12% 12% 12% Health & Wellbeing 74% 76% 74% Lifelong Learning 31% 27% 30% Other 22% 26% 22% Non-categorised 11% 9% 11% Any mainstream service 97% 96% 97%

95 In-kind payments are not included. However, if in-kind payments were included, the average number of providers per participant would be higher. 96 Share of payments going to the top 25% of active providers relates to the top five registration groups by payment amount. 97 Active providers refer to those who have received payment for supports provided to Agency-managed participants and plan managers. 98 Payments by state/territory are determined by the address of the participant who received the support. As a result, a provider who supports participants in multiple jurisdictions may appear in a smaller payment band at state/territory level compared with the national results. 99 Trial participants (participants with initial plans approved prior to 1 July 2016) are not included. December 2022 | NDIS Quarterly Report to disability ministers 214

Part Five: Financial sustainability Note: In Table F.30 and Figures F.4 to F.12, average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group.

Table F.30 Distribution of participants by annualised committed support band - active participants with initial plan approvals as at 2022-23 Q2 – New South Wales Distribution of Distribution of all Average annualised committed supports band participants (excluding participants SIL participants)

$0-$5,000 2.6% 2.8% $5,001-$10,000 6.7% 7.2% $10,001-$15,000 11.6% 12.3% $15,001-$20,000 14.0% 14.9% $20,001-$25,000 10.3% 11.0% $25,001-$30,000 4.5% 4.8% $30,001-$50,000 13.2% 14.0% $50,001-$100,000 16.8% 17.8% $100,001-$150,000 6.5% 6.8% $150,001-$200,000 3.3% 3.4% $200,001-$250,000 2.1% 1.7% $250,001+ 7.7% 2.6%

Figure F.4 Average annualised committed supports and average payments by age group as at 31 December 2022 – New South Wales

$160,000 $137,200 $137,300 $132,300 $105,900 $108,200 $140,000 $123,800 $104,500 $115,200 $97,600 $91,300 $120,000 $91,400 $100,000 $68,800 $75,200 $59,900 $80,000

$48,500 $60,000 $40,400

$40,000 $23,900 $23,700 $17,000 $21,800

$20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 215

Figure F.5 Average annualised committed supports and average payments (participants in SIL) by age group as at 31 December 2022 – New South Wales $558,200 $600,000 $518,600

$469,600 $500,000 $417,700 $415,300 $390,600 $368,500 $376,700 $374,500 $376,900 $372,800 $400,000 $338,500 $346,500 $331,100 $332,200 $329,700

$300,000

$200,000

$100,000

$0 0 to 6 7$0to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All $0 Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure F.6 Average annualised committed supports and average payments (participants not in SIL) by age group as at 31 December 2022 – New South Wales

$120,000 $102,400 $98,000 $76,600 $70,700 $100,000 $86,700 $88,800 $81,500 $64,400 $62,100 $60,500

$69,300 $80,000 $49,000

$55,200 $60,000 $45,400 $41,900 $37,700

$40,000 $23,900 $23,700 $17,000 $21,800

$20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 216

Figure F.7 Average annualised committed supports and average payments by primary disability group as at 31 December 2022 – New South Wales Acquired brain injury $129,200 $164,000 Autism $34,200 $40,600 Cerebral palsy $128,000 $154,800 Developmental delay $11,700 $19,600 Global developmental delay $15,600 $22,000 Hearing impairment $8,600 $14,300 Intellectual disability $94,600 $114,000 Multiple sclerosis $89,500 $120,500 group Psychosocial disability $75,300 $102,700 Spinal cord injury $136,500 $180,000 Stroke $112,200 $153,700 Visual impairment $34,400 $46,000 disability Other neurological $113,900 $152,100 Other physical $59,300 $83,700

$8,900 $15,300 Primary Other sensory/speech Other $71,700 $103,700 All $59,900 $75,200 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure F.8 Average annualised committed supports and average payments (participants in SIL) by primary disability group as at 31 December 2022 – New South Wales Acquired brain injury $356,400 $413,300 Autism $394,000 $432,500 Cerebral palsy $395,000 $443,400 Developmental delay $0$0 Global developmental delay $0$0 Hearing impairment $0$0 Intellectual disability $325,200 $361,100

$313,500 $358,400 group PsychosocialMultiple sclerosisdisability $450,700 $513,000 Spinal cord injury $450,000 $588,600 Stroke $403,700 $470,200 Visual impairment $319,500 $350,800 disability Other neurological $414,800 $469,900 Other physical $394,500 $440,500 Other sensory/speech $0 $0 Primary Other $354,300 $417,400 All $346,500 $390,600 $0 $150,000 $300,000 $450,000 $600,000 $750,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 217

Figure F.9 Average annualised committed supports and average payments (participants not in SIL) by primary disability group as at 31 December 2022 – New South Wales Acquired brain injury $93,800 $121,400 Autism $27,300 $33,200 Cerebral palsy $83,900 $106,200 Developmental delay $11,700 $19,600 Global developmental delay $15,600 $22,000 Hearing impairment $8,500 $14,200 Intellectual disability $52,200 $67,900

$52,200 $77,400 group PsychosocialMultiple sclerosisdisability $80,800 $109,100 Spinal cord injury $126,700 $165,300 Stroke $90,200 $125,000 Visual impairment $31,600 $43,100 disability Other neurological $92,000 $125,100 Other physical $55,300 $78,700 Other sensory/speech $8,900 $14,900 Primary Other $58,300 $85,200 All $41,900 $55,200 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure F.10 Average annualised committed supports and average payments by reported level of function as at 31 December 2022 – New South Wales $500,000 $436,200 $450,000 $355,400

$400,000

$350,000 $290,100 $300,000 $243,500

$250,000 $192,100 $200,000 $153,600 $108,600 $128,800 $109,300 $150,000 $78,700 $110,100 $61,900 $88,200 $98,100 $27,000 $34,300 $75,200 $64,300 $59,200 $100,000 $18,400 $25,200 $50,600 $59,900 $25,000 $19,900 $29,300 $43,100 $18,500 $50,000 $14,000 $13,000 $22,500 $11,600

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 218

Figure F.11 Average annualised committed supports and average payments (participants in SIL) by reported level of function as at 31 December 2022 – New South Wales

$467,800 $500,000 $474,000 $426,400 $422,000 $450,000 $395,900 $393,600 $390,600 $324,200 $363,600 $390,600 $346,500 $400,000 $323,900 $287,700 $361,700 $348,200 $335,400 $316,700 $332,100 $350,000 $281,800 $322,200 $320,500 $291,200 $266,000 $274,000 $300,000

$250,000

$200,000

$150,000

$100,000

$50,000

$0 $0 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure F.12 Average annualised committed supports and average payments (participants not in SIL) by reported level of function as at 31 December 2022 – New South Wales $450,000 $416,200 $337,900 $400,000

$350,000

$300,000

$225,000 $250,000 $184,500

$200,000 $141,800 $150,000 $88,200 $106,800 $80,600 $60,200 $79,300 $30,400 $53,200 $76,900 $100,000 $71,200 $22,000 $54,800 $62,900 $55,200 $23,800 $41,300 $18,400 $14,000 $24,800 $18,900 $27,500 $32,700 $34,700 $41,900 $50,000 $11,500 $16,500 $12,300 $20,700

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 219

Table F.31 Total annualised committed supports and total payments by support category as at 31 December 2022 ($m) – New South Wales 100 101 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $5,282.1 $6,217.3 Core: Consumables $159.5 $222.5 Core: Social and Civic $1,966.6 $2,843.0 Core: Transport $317.9 $153.5 Capacity Building: Choice and Control $120.1 $136.9 Capacity Building: Daily Activities $1,150.8 $1,998.4 Capacity Building: Employment $36.5 $92.4 Capacity Building: Health and Wellbeing $18.1 $32.8 Capacity Building: Home Living $0.1 $0.8 Capacity Building: Lifelong learning $0.00 $0.06 Capacity Building: Relationships $138.0 $270.1 Capacity Building: Social and Civic $42.3 $114.7 Capacity Building: Support Coordination $234.5 $313.7 Capital: Assistive Technology $191.8 $396.2 Capital: Home Modifications $103.8 $156.1 All $9,762.1 $12,948.5

Table F.32 Total annualised committed supports and total payments (participants in SIL) by support category as at 31 December 2022 ($m) – New South Wales 102 103 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $2,615.6 $2,915.3 Core: Consumables $21.1 $30.5 Core: Social and Civic $420.9 $626.7 Core: Transport $21.3 $25.4 Capacity Building: Choice and Control $7.1 $8.3 Capacity Building: Daily Activities $62.4 $106.3 Capacity Building: Employment $0.9 $2.8 Capacity Building: Health and Wellbeing $2.4 $4.3 Capacity Building: Home Living $0.001 $0.008 Capacity Building: Lifelong learning $0.0 $0.0 Capacity Building: Relationships $57.1 $97.7 Capacity Building: Social and Civic $1.0 $2.5 Capacity Building: Support Coordination $41.9 $53.1 Capital: Assistive Technology $23.3 $48.6 Capital: Home Modifications $60.9 $84.1 All $3,335.9 $4,005.3

100 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 101 Total payments for home modifications in New South Wales were $103.8m. Of which, $75.3m (73%) has been paid for specialised disability accommodation (SDA) supports, and $28.5m (27%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $3.5m processed off-system in June 2022. Total annualised committed supports for home modifications in New South Wales were $156.1m. Of which, $109.2m (70%) has been allocated for specialised disability accommodation (SDA) supports, and $46.9m (30%) has been allocated for non-SDA supports. 102 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 103 Total payments for home modifications in New South Wales were $60.9m. Of which, $60.8m (99.8%) has been paid for specialised disability accommodation (SDA) supports, and $0.1m (0.2%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $3.2m processed off-system in June 2022. Total annualised committed supports for home modifications in New South Wales were $84.1m. Of which, $83.1m (98.9%) has been allocated for specialised disability accommodation (SDA) supports, and $1.0m (1.1%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 220

Table F.33 Total annualised committed supports and total payments (participants not in SIL) by support category as at 31 December 2022 ($m) – New South Wales 104 105 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022

Core: Daily Activities $2,666.5 $3,302.1 Core: Consumables $138.4 $192.0 Core: Social and Civic $1,545.7 $2,216.3 Core: Transport $296.7 $128.1 Capacity Building: Choice and Control $113.0 $128.6 Capacity Building: Daily Activities $1,088.4 $1,892.2 Capacity Building: Employment $35.7 $89.6 Capacity Building: Health and Wellbeing $15.7 $28.6 Capacity Building: Home Living $0.1 $0.8 Capacity Building: Lifelong learning $0.00 $0.06 Capacity Building: Relationships $80.8 $172.4 Capacity Building: Social and Civic $41.3 $112.2 Capacity Building: Support Coordination $192.5 $260.6 Capital: Assistive Technology $168.4 $347.6 Capital: Home Modifications $42.9 $72.1 All $6,426.3 $8,943.2

Table F.34 Payments by financial year in which support was provided, compared to committed supports ($m) – New South Wales 106 2022-23 Financial year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 to date Total Committed 50.5 185.0 352.5 1,771.7 4,284.5 5,919.0 8,061.4 10,215.1 11,452.3 6,573.7

Total Paid 37.4 141.8 260.1 1,211.7 3,110.6 4,488.2 6,006.5 7,743.5 8,948.4 4,758.3 % utilised to date 74% 77% 74% 68% 73% 76% 75% 76% 78% 72%

Table F.35 Percentage change in plan budgets for active participants- New South Wales 107 108 Inflation type Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Intraplan Inflation 2.7% 3.7% 4.9% 5.8% 4.9% 7.2% 10.4% 6.5% Interplan Inflation 2.3% -1.1% 1.0% 3.9% 2.1% 4.8% 9.7% 9.9%

Total Inflation 5.0% 2.7% 6.0% 9.7% 6.9% 12.1% 20.1% 16.4%

104 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 105 Total payments for home modifications in New South Wales were $42.9m. Of which, $14.6m (34%) has been paid for specialised disability accommodation (SDA) supports, and $28.3m (66%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.3m processed off-system in June 2022. Total annualised committed supports for home modifications in New South Wales were $72.1m. Of which, $26.1m (36%) has been allocated for specialised disability accommodation (SDA) supports, and $46.0m (64%) has been allocated for non-SDA supports. 106 The utilisation rate for 2022-23 to date will likely increase due to a lag between when support is provided and when it is paid. 107 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July 2022, which impacts the September 2022 quarter. 108 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the overall total inflation has not changed. December 2022 | NDIS Quarterly Report to disability ministers 221

Figure F.13 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - all participants – New South Wales 109

30% 7,093 (17%) reassessments 23,698 (57%) reassessments with 5%+ deflation with 5%+ inflation 25% 22%

20% 17% 15% 15%

9% 9% 10% 8% 5% 4% 4% 5% 3% 2% 1% 0% 1% 0% count, 0.2 0.3 0.5 0.9 1.6 3.7 3.8 6.9 9.3 3.3 2.3 1.6 1.2 6.1 0.0k -5% below -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to above -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% 80% 80% Change in annualised plan budget - percentage

109 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. December 2022 | NDIS Quarterly Report to disability ministers 222

Appendix G: Victoria

Part One: Participants and their plans

Table G.1 Active participants by quarter of entry, plan and entry type – Victoria 110 Participant breakdown Prior Quarters 2022-23 Q2 Total

Access decisions 187,457 7,656 195,113

Active Eligible - Total 150,460 5,969 156,429 Active Eligible - New 81,422 5,749 87,171 Active Eligible - State 59,008 159 59,167

Active Eligible - Commonwealth 10,030 61 10,091

Active Participant Plans (excl ECA) - Total 147,458 5,740 153,198 Active Participant Plans (excl ECA) - New 79,269 5,508 84,777 Active Participant Plans (excl ECA) - State 58,218 171 58,389

Active Participant Plans (excl ECA) - Commonwealth 9,971 61 10,032

Active Participant Plans - Total 150,596 8,917 156,375 Active Participant Plans - Early Intervention (s25) 41,666 3,430 45,096 Active Participant Plans - Permanent Disability (s24) 105,792 2,310 108,102 Active Participant Plans - ECA 3,138 3,177 3,177

Table G.2 People have left the Scheme since 1 July 2013 as at 31 December 2022 – Victoria People leaving the Scheme Total Number of people who have left the Scheme 9,336 Early Intervention participants 2,084 Permanent disability participants 7,252

Table G.3 Assessment of access by age group and gender – Victoria Male - Female - Other - Total - Male - Female - Other - Total - Percentage Percentage Percentage Percentage Number Number Number Number Age Group of access of access of access of access of access of access of access of access decisions decisions decisions decisions met met met met eligible eligible eligible eligible 0 to 6 37,283 98% 15,684 98% 797 97% 53,764 98% 7 to 14 19,651 90% 9,869 91% 508 85% 30,028 90% 15 to 18 5,887 92% 3,488 89% 183 86% 9,558 91% 19 to 24 5,189 90% 3,572 85% 127 76% 8,888 88% 25 to 34 7,033 89% 5,736 81% 182 76% 12,951 85% 35 to 44 7,147 86% 6,841 78% 136 71% 14,124 82% 45 to 54 8,641 82% 8,997 74% 164 64% 17,802 77% 55 to 64 10,046 76% 9,962 66% 161 53% 20,169 70% 65+ 650 64% 548 52% <11 n/a 1,206 58% Missing <11 n/a <11 n/a <11 n/a <11 n/a Total 101,527 90% 64,697 82% 2,266 81% 168,490 86%

110 The definition used to report on Early Childhood Approach is the number of children accessing early connections. The number of children accessing early connections is at the end of the current and prior quarters. December 2022 | NDIS Quarterly Report to disability ministers 223

Table G.4 Assessment of access by primary disability group and gender – Victoria 111 Male - Female - Other - Total - Total - Male - Female - Other - Percentage Percentage Percentage Number Percentage Number Number Number Primary disability group of access of access of access of of access of access of access of access decisions decisions decisions access decisions met met met eligible eligible eligible met eligible Acquired brain injury 3,400 92% 1,695 91% 44 94% 5,139 92% Autism 35,152 97% 14,624 97% 1,022 94% 50,798 97% Cerebral palsy 2,365 97% 1,957 96% 41 91% 4,363 97% Developmental delay 16,343 98% 6,729 98% 368 98% 23,440 98% Global developmental delay 2,027 99% 848 99% 32 91% 2,907 99% Hearing impairment 3,248 90% 3,482 88% 104 87% 6,834 89% Intellectual disability 16,396 96% 11,630 95% 158 92% 28,184 96% Multiple sclerosis 810 91% 2,450 90% 27 77% 3,287 90% Psychosocial disability 9,839 78% 11,014 72% 235 59% 21,088 75% Spinal cord injury 733 94% 349 91% 20 95% 1,102 93% Stroke 1,271 85% 902 83% 19 73% 2,192 84% Visual impairment 1,603 91% 1,561 90% 28 82% 3,192 90% Other neurological 3,551 83% 3,112 81% 67 69% 6,730 82% Other physical 2,493 47% 2,862 37% 57 31% 5,412 41% Other sensory/speech 500 54% 206 47% <11 n/a 712 52% Other 1,117 43% 737 28% 32 33% 1,886 35% Missing 679 99% 539 98% <11 n/a 1,224 98% Total 101,527 90% 64,697 82% 2,266 81% 168,490 86%

In the tables below, the percentage figures have been rounded. Therefore, the totals may not always add up to one hundred percent.

Table G.5 Participant profile per quarter by participants identifying as First Nations Peoples – Victoria Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Participant profile Quarters - Quarters - Total - Count Count Percentage Percentage Count Percentage First Nations Participants 4,732 3% 265 5% 4,997 3% Non-First Nations Participants 117,565 80% 4,740 83% 122,305 80% Not Stated 25,161 17% 735 13% 25,896 17% Total 147,458 100% 5,740 100% 153,198 100%

Table G.6 Participant profile per quarter by culturally and linguistically diverse (CALD) status – Victoria 112 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - Count Percentage Count Percentage Count Percentage Culturally and linguistically diverse 17,339 12% 593 10% 17,932 12% Not culturally and linguistically 130,080 88% 5,147 90% 135,227 88% diverse Not stated 39 0% <11 n/a 39 0%

Total 147,458 100% 5,740 100% 153,198 100%

111 Down syndrome is included in intellectual disability. 112 The number of CALD participants excludes participants who identify as First Nations Peoples from the September 2021 quarter, but they are included in the results prior to the September 2021 quarter. December 2022 | NDIS Quarterly Report to disability ministers 224

Table G.7 Number of active participants with an approved plan who are identified as Younger People in Residential Aged Care (YPIRAC) as at 31 December 2022 – Victoria 113 Age group Total number of active participants Under 45 24 45 to 54 120 55 to 64 592 Total YPIRAC (under 65) 736

Table G.8 Number of active participants under 65 in residential aged care with an approved plan over time incrementally and cumulatively – Victoria 114 Participants in residential aged care (under 65) Incremental Cumulative Dec-19 37 1,002 Mar-20 38 1,040 Jun-20 28 1,068 Sep-20 -27 1,041 Dec-20 -31 1,010 Mar-21 -7 1,003 Jun-21 -19 984 Sep-21 -30 954 Dec-21 -25 929 Mar-22 -60 869 Jun-22 -62 807 Sep-22 -38 769 Dec-22 -33 736

Table G.9 Participant profile per quarter by remoteness – Victoria 115 116 Prior Prior 2022-23 Q2 2022-23 Q2 Total - Total - Participant profile Quarters - Quarters - - - Count Count Percentage Count Percentage Percentage Major cities 107,092 73% 4,231 74% 111,323 73% Population > 50,000 13,775 9% 557 10% 14,332 9% Population between 15,000 and 50,000 9,688 7% 369 6% 10,057 7% Population between 5,000 and 15,000 8,175 6% 245 4% 8,420 5% Population less than 5,000 8,665 6% 335 6% 9,000 6% Remote 58 0% <11 n/a 61 0% Very Remote <11 n/a <11 n/a <11 n/a Missing <11 n/a <11 n/a <11 n/a Total 147,458 100% 5,740 100% 153,198 100%

113 There are a further 531 active participants aged 65 years or over who are currently in residential aged care. 114 The cumulative results are measured as the numbers of active participants in residential aged care at the end of each quarter. The incremental results are the change in cumulative number of active participants in residential aged care each quarter. Quarterly results are reported based on a rolling 3 year period. 115 The distributions are calculated excluding active participants with a missing remoteness classification. 116 The number of active participants by remoteness is based on the Modified Monash Model (MMM) measure of remoteness. December 2022 | NDIS Quarterly Report to disability ministers 225

Table G.10 Participant profile per quarter by primary disability group – Victoria 117 118 119 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage Autism 48,137 33% 1,567 27% 49,704 32% Intellectual disability 26,199 18% 366 6% 26,565 17% Psychosocial disability 18,678 13% 462 8% 19,140 12% Developmental delay 17,281 12% 2,280 40% 19,561 13% Hearing impairment 6,349 4% 177 3% 6,526 4% Other neurological 5,126 3% 174 3% 5,300 3% Other physical 4,319 3% 96 2% 4,415 3% Cerebral palsy 4,128 3% 26 0% 4,154 3% Acquired brain injury 4,341 3% 115 2% 4,456 3% Global developmental delay 2,329 2% 179 3% 2,508 2% Visual impairment 2,824 2% 48 1% 2,872 2% Multiple sclerosis 2,999 2% 72 1% 3,071 2% Stroke 1,827 1% 60 1% 1,887 1% Spinal cord injury 959 1% 19 0% 978 1% Other 1,499 1% 95 2% 1,594 1% Other sensory/speech 463 0% <11 n/a 467 0% Total 147,458 100% 5,740 100% 153,198 100%

Table G.11 Participant profile per quarter (participants in SIL) by primary disability group – Victoria 120 121 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage Autism 711 11% <11 n/a 711 11% Intellectual disability 3,395 55% <11 n/a 3,396 55% Psychosocial disability 423 7% <11 n/a 425 7% Developmental delay <11 n/a <11 n/a <11 n/a Hearing impairment <11 n/a <11 n/a <11 n/a Other neurological 252 4% <11 n/a 253 4% Other physical 57 1% <11 n/a 57 1% Cerebral palsy 625 10% <11 n/a 625 10% Acquired brain injury 452 7% <11 n/a 453 7% Global developmental delay <11 n/a <11 n/a <11 n/a Visual impairment 20 0% <11 n/a 20 0% Multiple sclerosis 112 2% <11 n/a 112 2% Stroke 92 1% <11 n/a 92 1% Spinal cord injury 40 1% <11 n/a 41 1% Other 33 1% <11 n/a 34 1% Other sensory/speech <11 n/a <11 n/a <11 n/a Total 6,218 100% <11 n/a 6,225 100%

117 Table order based on national proportions in Table E.10 (highest to lowest). 118 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 119 Down syndrome is included in intellectual disability, representing 2% (2,828) of all Scheme participants in Victoria. 120 The results for the current quarter only include participants with SIL supports in their first plan. Participants who had an approved plan prior to the latest quarter and moved into SIL during the latest quarter are included in the prior quarters results. 121 Down syndrome is included in intellectual disability, representing 8% (526) of participants in SIL. December 2022 | NDIS Quarterly Report to disability ministers 226

Table G.12 Participant profile per quarter (participants not in SIL) by primary disability group – Victoria 122 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage Autism 47,426 34% 1,567 27% 48,993 33% Intellectual disability 22,804 16% 365 6% 23,169 16% Psychosocial disability 18,255 13% 460 8% 18,715 13% Developmental delay 17,281 12% 2,280 40% 19,561 13% Hearing impairment 6,344 4% 177 3% 6,521 4% Other neurological 4,874 3% 173 3% 5,047 3% Other physical 4,262 3% 96 2% 4,358 3% Cerebral palsy 3,503 2% 26 0% 3,529 2% Acquired brain injury 3,889 3% 114 2% 4,003 3% Global developmental delay 2,328 2% 179 3% 2,507 2% Visual impairment 2,804 2% 48 1% 2,852 2% Multiple sclerosis 2,887 2% 72 1% 2,959 2% Stroke 1,735 1% 60 1% 1,795 1% Spinal cord injury 919 1% 18 0% 937 1% Other 1,466 1% 94 2% 1,560 1% Other sensory/speech 463 0% <11 n/a 467 0% Total 141,240 100% 5,733 100% 146,973 100%

Table G.13 Participant profile per quarter by reported level of function – Victoria 123 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Reported level of function Quarters - Quarters - Count Percentage Count Percentage Count Percentage 1 (High Function) 16,073 11% 1,728 30% 17,801 12% 2 (High Function) 382 0% 27 0% 409 0% 3 (High Function) 7,525 5% 488 9% 8,013 5% 4 (High Function) 8,051 5% 256 4% 8,307 5% 5 (High Function) 11,713 8% 541 9% 12,254 8% 6 (Moderate Function) 31,740 22% 1,304 23% 33,044 22% 7 (Moderate Function) 8,380 6% 242 4% 8,622 6% 8 (Moderate Function) 8,545 6% 197 3% 8,742 6% 9 (Moderate Function) 706 0% 20 0% 726 0% 10 (Moderate Function) 15,596 11% 333 6% 15,929 10% 11 (Low Function) 4,549 3% 47 1% 4,596 3% 12 (Low Function) 22,594 15% 423 7% 23,017 15% 13 (Low Function) 9,328 6% 129 2% 9,457 6% 14 (Low Function) 2,166 1% <11 n/a 2,171 1% 15 (Low Function) 48 0% <11 n/a 48 0% Missing 62 n/a <11 n/a 62 n/a Total 147,458 100% 5,740 100% 153,198 100%

122 Down syndrome is included in intellectual disability, representing 2%(2,302) of participants not in SIL. 123 The distributions are calculated excluding participants with a missing reported level of function. December 2022 | NDIS Quarterly Report to disability ministers 227

Table G.14 Participant profile per quarter by age group – Victoria Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Age Group Quarters - Quarters - Total - Count Count Percentage Percentage Count Percentage 0 to 6 24,057 16% 2,763 48% 26,820 18% 7 to 14 39,087 27% 1,031 18% 40,118 26% 15 to 18 11,370 8% 294 5% 11,664 8% 19 to 24 10,968 7% 173 3% 11,141 7% 25 to 34 12,806 9% 291 5% 13,097 9% 35 to 44 12,254 8% 309 5% 12,563 8% 45 to 54 14,431 10% 377 7% 14,808 10% 55 to 64 16,298 11% 459 8% 16,757 11% 65+ 6,187 4% 43 1% 6,230 4% Total 147,458 100% 5,740 100% 153,198 100%

Table G.15 Participation rates by age group and gender at 31 December 2022 – Victoria 124 Age group Participation Rate - Male Participation Rate - Female Participation Rate - Total 0 to 6 5.9% 2.8% 4.5% 7 to 14 7.8% 3.7% 5.9% 15 to 18 4.5% 2.6% 3.6% 19 to 24 2.4% 1.5% 2.0% 25 to 44 1.3% 1.1% 1.2% 45 to 64 1.9% 1.9% 1.9% Total (aged 0-64) 3.0% 1.9% 2.5%

124 Participation rate refers to the proportion of general population that are NDIS participants. A small proportion of participants aged 0 to 64 years have a gender of ‘Other’. The participation rates for this group are included within the total rates. December 2022 | NDIS Quarterly Report to disability ministers 228

Part Two: Participant and family/carer outcomes Note: In Tables G.16 to G.20 outcomes for participants and/or their families and carers, R1, R2, R3, R4, R5 and R6 mean first reassessment, second reassessment, third reassessment, fourth reassessment, fifth reassessment and sixth reassessment respectively.

Table G.16 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=14,974), ‘participant social and community engagement rate’ (n=15,021), ‘parent and carer employment rate’ (n=14,089) at entry, first (R1) and second (R2) plan reassessment and ‘participant choice and control’ (n=10,927) at first (R1) and second (R2) plan reassessment - participants who entered between 1 July 2016 and 31 December 2020 - Victoria 125 2022-23 Age group Baseline R1 R2 Target

Participant employment rate - Aged 15 to 24 years 11% 13% 19% 26% Participant employment rate - Aged 25 to 34 years 25% 22% 26% 26% Participant employment rate - Aged 35 to 44 years 23% 21% 23% 26% Participant employment rate - Aged 45 to 54 years 20% 19% 19% 26% Participant employment rate - Aged 55 to 64 years 15% 14% 13% 26% Participant employment rate - Aged 65+ years 9% 7% 6% 26% Participant employment rate - Aged 25 to 64 years 20% 19% 20% 26% Participant employment rate - Aged 15 to 64 years 18% 17% 20% 26%

Participant social and community engagement rate - Aged 15 to 24 years 32% 35% 36% 46% Participant social and community engagement rate - Aged 25 to 34 years 32% 37% 38% 46% Participant social and community engagement rate - Aged 35 to 44 years 33% 35% 36% 46% Participant social and community engagement rate - Aged 45 to 54 years 32% 36% 36% 46% Participant social and community engagement rate - Aged 55 to 64 years 33% 36% 37% 46% Participant social and community engagement rate - Aged 65+ years 38% 40% 38% 46% Participant social and community engagement rate - Aged 25+ years 33% 36% 37% 46% Participant social and community engagement rate - Aged 15+ years 33% 36% 37% 46%

Parent and carer employment rate - Aged 0 to 14 years 45% 47% 49% 50% Parent and carer employment rate - Aged 15+ years 45% 46% 46% 50% Parent and carer employment rate - All ages 45% 47% 48% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 60% 68% 75% Participant Choice and Control - Aged 25+ years n/a 67% 76% 75% Participant Choice and Control - Aged 15+ years n/a 65% 74% 75%

125 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 229

Table G.17 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=11,768), ‘participant social and community engagement rate’ (n=11,844), ‘parent and carer employment rate’ (n=8,051) at entry, first (R1), second (R2) and third (R3) plan reassessment, and ‘participant choice and control’ (n=9,849) at first (R1), second (R2) and third (R3) plan reassessment - participants who entered between 1 July 2016 and 31 December 2019 - Victoria 126 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years 10% 13% 16% 19% 26% 10% 13% Participant employment rate - Aged 25 to 34 years 25% 25% 22% 26% 26% 25% 25% Participant employment rate - Aged 35 to 44 years 27% 27% 22% 26% 26% 27% 27% Participant employment rate - Aged 45 to 54 years 24% 24% 20% 22% 26% 24% 24% Participant employment rate - Aged 55 to 64 years 18% 18% 15% 15% 26% 18% 18% Participant employment rate - Aged 65+ years 11% 11% 10% 8% 26% 11% 11% Participant employment rate - Aged 25 to 64 years 23% 23% 20% 22% 26% 23% 23% Participant employment rate - Aged 15 to 64 years 20% 21% 19% 21% 26% 20% 21%

Participant social and community engagement rate - Aged 15 to 24 years 33% 37% 39% 39% 46% 33% 37% Participant social and community engagement rate - Aged 25 to 34 years 35% 41% 44% 43% 46% 35% 41% Participant social and community engagement rate - Aged 35 to 44 years 38% 42% 44% 43% 46% 38% 42% Participant social and community engagement rate - Aged 45 to 54 years 33% 37% 37% 37% 46% 33% 37% Participant social and community engagement rate - Aged 55 to 64 years 36% 39% 40% 40% 46% 36% 39% Participant social and community engagement rate - Aged 65+ years 38% 45% 43% 45% 46% 38% 45% Participant social and community engagement rate - Aged 25+ years 36% 40% 41% 41% 46% 36% 40% Participant social and community engagement rate - Aged 15+ years 35% 39% 41% 41% 46% 35% 39%

Parent and carer employment rate - Aged 0 to 14 years 45% 48% 49% 52% 50% 45% 48% Parent and carer employment rate - Aged 15+ years 47% 49% 50% 48% 50% 47% 49% Parent and carer employment rate - All ages 46% 48% 49% 50% 50% 46% 48%

Participant Choice and Control - Aged 15 to 24 years n/a 58% 65% 70% 75% n/a 58% Participant Choice and Control - Aged 25+ years n/a 65% 73% 78% 75% n/a 65% Participant Choice and Control - Aged 15+ years n/a 63% 71% 76% 75% n/a 63%

126 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2019 and have had a third plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 230

Table G.18 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=6,132), ‘participant social and community engagement rate’ (n=6,158), ‘parent and carer employment rate’ (n=3,299) at entry, first (R1), second (R2), third (R3) and fourth (R4) plan reassessment, and ‘participant choice and control’ (n=5,310) at first (R1), second (R2), third (R3) and fourth (R4) plan reassessment - participants who entered between 1 July 2016 and 31 December 2018 - Victoria 127 2022-23 Age group Baseline R1 R2 R3 R4 Target Participant employment rate - Aged 15 to 24 years 10% 14% 15% 18% 21% 26% Participant employment rate - Aged 25 to 34 years 25% 26% 27% 22% 27% 26% Participant employment rate - Aged 35 to 44 years 28% 27% 31% 24% 28% 26% Participant employment rate - Aged 45 to 54 years 27% 28% 25% 20% 24% 26% Participant employment rate - Aged 55 to 64 years 20% 19% 17% 15% 14% 26% Participant employment rate - Aged 65+ years 12% 13% 11% 12% 9% 26% Participant employment rate - Aged 25 to 64 years 25% 25% 25% 20% 23% 26% Participant employment rate - Aged 15 to 64 years 22% 23% 23% 19% 23% 26% Participant social and community engagement rate - Aged 15 to 24 years 35% 38% 42% 41% 43% 46% Participant social and community engagement rate - Aged 25 to 34 years 38% 43% 45% 47% 45% 46% Participant social and community engagement rate - Aged 35 to 44 years 38% 40% 43% 43% 45% 46% Participant social and community engagement rate - Aged 45 to 54 years 36% 37% 40% 39% 42% 46% Participant social and community engagement rate - Aged 55 to 64 years 39% 41% 42% 44% 41% 46% Participant social and community engagement rate - Aged 65+ years 38% 43% 47% 49% 47% 46% Participant social and community engagement rate - Aged 25+ years 38% 41% 43% 44% 43% 46% Participant social and community engagement rate - Aged 15+ years 37% 40% 43% 43% 43% 46%

Parent and carer employment rate - Aged 0 to 14 years 43% 48% 48% 50% 52% 50% Parent and carer employment rate - Aged 15+ years 46% 49% 49% 49% 48% 50% Parent and carer employment rate - All ages 44% 49% 48% 50% 50% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 55% 64% 66% 71% 75% Participant Choice and Control - Aged 25+ years n/a 63% 72% 76% 80% 75% Participant Choice and Control - Aged 15+ years n/a 61% 69% 72% 77% 75%

127 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2018 and have had a fourth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 231

Table G.19 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=2,102), ‘participant social and community engagement rate’ (n=2,133), ‘parent and carer employment rate’ (n=890) at entry, first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment, and ‘participant choice and control’ (n=1,762) at first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment - participants who entered between 1 July 2016 and 31 December 2017 - Victoria 128 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years 11% 13% 17% 19% 18% 22% 26% Participant employment rate - Aged 25 to 34 years 20% 25% 25% 31% 22% 26% 26% Participant employment rate - Aged 35 to 44 years 29% 27% 28% 27% 20% 27% 26% Participant employment rate - Aged 45 to 54 years 26% 28% 26% 28% 29% 23% 26% Participant employment rate - Aged 55 to 64 years 25% 22% 19% 18% 18% 17% 26% Participant employment rate - Aged 65+ years 13% 12% 11% 12% 9% 12% 26% Participant employment rate - Aged 25 to 64 years 25% 26% 24% 26% 22% 23% 26% Participant employment rate - Aged 15 to 64 years 23% 24% 23% 25% 22% 23% 26%

Participant social and community engagement rate - Aged 15 to 24 years 30% 36% 42% 40% 40% 37% 46% Participant social and community engagement rate - Aged 25 to 34 years 30% 38% 41% 48% 42% 39% 46% Participant social and community engagement rate - Aged 35 to 44 years 35% 42% 43% 43% 44% 42% 46% Participant social and community engagement rate - Aged 45 to 54 years 34% 41% 40% 46% 44% 43% 46% Participant social and community engagement rate - Aged 55 to 64 years 34% 38% 41% 43% 39% 42% 46% Participant social and community engagement rate - Aged 65+ years 40% 43% 50% 44% 39% 44% 46% Participant social and community engagement rate - Aged 25+ years 34% 40% 42% 45% 42% 42% 46% Participant social and community engagement rate - Aged 15+ years 33% 39% 42% 44% 42% 41% 46%

Parent and carer employment rate - Aged 0 to 14 years 41% 42% 44% 53% 42% 49% 50% Parent and carer employment rate - Aged 15+ years 43% 47% 49% 47% 38% 47% 50% Parent and carer employment rate - All ages 41% 44% 46% 51% 40% 48% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 54% 62% 66% 64% 69% 75% Participant Choice and Control - Aged 25+ years n/a 63% 70% 73% 80% 80% 75% Participant Choice and Control - Aged 15+ years n/a 61% 67% 71% 74% 77% 75%

128 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2017 and have had a fifth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 232

Table G.20 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=269), ‘participant social and community engagement rate’ (n=281), ‘parent and carer employment rate’ (n=107) at entry, first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment, and ‘participant choice and control’ (n=195) at first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment - participants who entered between 1 July 2016 and 31 December 2016 - Victoria 129 2022-23 Age group Baseline R1 R2 R3 R4 R5 R6 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years 15% 20% 14% 14% 18% 13% 14% 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 14% 16% 13% 12% 13% 11% 13% 26% Participant employment rate - Aged 15 to 64 years 13% 15% 13% 15% 11% 10% 13% 26% Participant social and community engagement rate - Aged 15 to 24 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 25 to 34 42% 42% 42% 31% 40% 46% 49% 46% years Participant social and community engagement rate - Aged 35 to 44 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 45 to 54 33% 35% 36% 30% 23% 38% 36% 46% years Participant social and community engagement rate - Aged 55 to 64 38% 40% 39% 50% 35% 45% 43% 46% years Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 38% 40% 43% 40% 37% 44% 45% 46% Participant social and community engagement rate - Aged 15+ years 38% 40% 40% 39% 38% 43% 44% 46%

Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages 42% 48% 46% 55% 61% 50% 50% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 70% 59% 57% 57% 70% 73% 75% Participant Choice and Control - Aged 25+ years n/a 67% 71% 78% 81% 78% 80% 75% Participant Choice and Control - Aged 15+ years n/a 68% 68% 70% 71% 75% 78% 75%

129 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2016 and have had a sixth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 233

Part Three: Participant experience

Table G.21 Proportion of participants who agreed with statements about ‘Access’ (n = 2,094 in Prior Quarters, n = 272 in 2022- 23 Q2), ‘Pre-planning’ (n = 1,935 in Prior Quarters, n = 236 in 2022-23 Q2), ‘Planning’ (n = 8,866 in Prior Quarters, n = 1,214 in 2022-23 Q2) and ‘Plan reassessment’ (n = 20,288 in Prior Quarters, n = 2,085 in 2022-23 Q2) of NDIS journey in 2022-23 Q2 compared to Prior Quarters – Survey administered by the AHA from the Dec 2020 quarter and previously by the Contact Centre – Victoria 130 Proportion Proportion of of participants participants Stage of NDIS journey responding responding with ‘Yes’ with ‘Yes’ Prior 2022-23 Q2 Quarters Access - Are you happy with how coming into the NDIS has gone? 87% 88% Access - Was the person from the NDIS respectful? 97% 97% Access - Do you understand what will happen next with your plan? 77% 80% Access - % of participants rating their overall experience as Very Good or Good. 81% 83% Pre-planning - Did the person from the NDIS understand how your disability affects your life? 87% 89% Pre-planning - Did you understand why you needed to give the information you did? 95% 94% Pre-planning - Were decisions about your plan clearly explained? 80% 80% Pre-planning - Are you clear on what happens next with your plan? 69% 66% Pre-planning - Do you know where to go for more help with your plan? 74% 76% Pre-planning - % of participants rating their overall experience as Very Good or Good. 81% 83% Planning - Did the person from the NDIS understand how your disability affects your life? 92% 92% Planning - Did you understand why you needed to give the information you did? 97% 98% Planning - Were decisions about your plan clearly explained? 89% 90% Planning - Are you clear on what happens next with your plan? 84% 83% Planning - Do you know where to go for more help with your plan? 89% 90% Planning - % of participants rating their overall experience as Very Good or Good. 85% 87% Plan reassessment - Did the person from the NDIS understand how your disability affects your life? 81% 78% Plan reassessment - Did you feel prepared for your plan reassessment? 86% 84% Plan reassessment - Is your NDIS plan helping you to make progress towards your goals? 88% 86% Plan reassessment - % of participants rating their overall experience as Very Good or Good. 75% 72%

130 Prior to 1 October 2020 the survey was administered by the NDIA’s National Contact Centre. Since October 2020, the participant satisfaction survey has been administered by an independent third party, Australian Healthcare Associates. This change in administrator resulted in a ‘break’ in the time series. For this reason, in this table the results from surveys conducted in the most recent quarter are compared only with those in previous quarters since 1 October 2020 to understand change over time. December 2022 | NDIS Quarterly Report to disability ministers 234

Figure G.1 Trend of satisfaction across the pathway (% Very Good/Good) – Victoria 131

100%

87% 87% 87% 90% 86% 85% 85% 85% 85% 83% 85% 84% 84% 84% 83% 84%84% 80% 79% 81% 81% 81% 79%80% 78% 79% 80% 76% 77% 80%77% 76% 75% 75%73% 73% 71% 72% 70%

60%

50%

40%

30%

20%

10%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 The Access Process The Pre-Planning The Planning Process The Reassessment Process Process The tables below summarise complaints submitted from the 1 July 2016 until the end of 2022-23 Q2. The charts show trends in complaints based on experience over 3 years. The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

The ‘My Customer Requests’ tile in the CRM was launched on 7 October 2019 with enhanced capability to record complaints. Since then it has been used to capture information on the majority of complaints received by the Agency, although the previous ‘My Feedback’ tile is still being used in a small number of cases. Details of a complaint are captured differently on the ‘My Customer Requests’ tile.

Table G.22 shows the number of complaints in 2022-23 Q2 compared with previous quarters by the source of complaint, and by the complaint subject. All complaints recorded on both the ‘My Feedback’ tile and the ‘My Customer Requests’ tile are included. The list of complaint subjects reflects the combination of all options which can be selected on both the old and the new tiles. Also, on the ‘My Customer Requests’ tile it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. As a result, the sum of participant complaints, provider complaints and other complaints is higher than the total number of complaints.

Table G.23 shows the number of complaints by type as well as by source and subject of complaint based on records. These results include all complaints submitted from 1 July 2016 and complaints made during that quarter.

131 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection. December 2022 | NDIS Quarterly Report to disability ministers 235

Table G.22 Complaints by quarter – Victoria 132 133 Number of Prior 2022-23 Complaints made by or on behalf of: Total unique Quarters Q2 complainants People who have submitted an access request: Complaint about ECA Partner 125 <11 128 119 People who have submitted an access request: Complaint about LAC Partner 466 42 508 464 People who have submitted an access request: Complaints about service providers 1,877 142 2,019 1,625 People who have submitted an access request: Complaints about the Agency 27,077 1,561 28,638 15,153 People who have submitted an access request: Critical/ Reportable Incident 3,954 650 4,604 3,501 People who have submitted an access request: Unclassified 638 <11 638 591 People who have submitted an access request: Total 34,137 2,398 36,535 18,913 Percentage of the number of active participants 7.3% 6.4% 7.2% n/a

Figure G.2 Number and proportion of participant complaints over time incrementally (left) and cumulatively (right) – Victoria 10.3% 6,000 8.5% 80,000 9.6% 9.0% 10.0% 7.1% 7.0% 7.0% 7.0% 7.5% 70,000 8.5% 6.7% 6.6% 8.1% 5,000 6.4% 5.9% 5.4% 6.0% 6.5% 60,000 7.8% 7.6% 7.5% 7.4% 7.4% 7.3% 7.3% 7.2%8.0% 5.2% 4,000 4.9% 5.1% 5.5% 50,000 6.0% 4.5% 34,137 2,529 3,000 40,000 36,535 26,907 2,364 31,608 3.5% 2,398 2,337 2,208 2,162 29,271 4.0% 30,000 20,708 24,745 1,397 2,000 1,829 2.5% 19,205 22,537 16,350 1,503 17,808 1,549 1,3891,340 1,458 20,000 15,010 1.5% 13,621 2.0% 1,000 0.5% 10,000

0 -0.5% 0 0.0% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Participant complaints Participant complaints Rate of complaints to active participants Rate of complaints to active participants

132 Note that 62% of all complainants made only one complaint, 19% made two complaints and 19% made three or more complaints. 133 Percentage of the number of active participants is calculated as the number of complaints made by people who have sought access divided by the number of active participants. The number of active participants used in the calculation takes into account the length of time participants have been in the Scheme. December 2022 | NDIS Quarterly Report to disability ministers 236

Table G.23 Participant complaints by type. Complaints with a related party who has submitted an access request – Victoria 134 Prior Prior 2022-23 2022-23 Q2 Total - Total - Type Quarters Quarters - Q2 - - Count Percentage - Count Percentage Count Percentage Complaints about the Agency - Individual needs 1,127 4% <11 n/a 1,127 4% Complaints about the Agency - Information unclear 476 2% <11 n/a 480 2% Complaints about the Agency - NDIA Access 597 2% 65 4% 662 2% Complaints about the Agency - NDIA Engagement 24 0% <11 n/a 25 0% Complaints about the Agency - NDIA Finance 1,691 6% 138 9% 1,829 6% Complaints about the Agency - NDIA Fraud and 93 0% 13 1% 106 0% Compliance Complaints about the Agency - NDIA Plan 5,285 20% 639 41% 5,924 21% Complaints about the Agency - NDIA Process 1,709 6% 193 12% 1,902 7% Complaints about the Agency - NDIA Resources 168 1% 17 1% 185 1% Complaints about the Agency - NDIA Staff 1,230 5% 153 10% 1,383 5% Complaints about the Agency - NDIA Timeliness 4,154 15% 308 20% 4,462 16%

Complaints about the Agency - Participation, 99 0% <11 n/a 99 0% engagement and inclusion

Complaints about the Agency - Provider Portal 28 0% <11 n/a 28 0% Complaints about the Agency - Quality & Safeguards 18 0% <11 n/a 20 0% Commission Complaints about the Agency - Reasonable and 1,562 6% <11 n/a 1,562 5% necessary supports

Complaints about the Agency - Staff conduct - Agency 441 2% <11 n/a 444 2% Complaints about the Agency - The way the NDIA 757 3% <11 n/a 763 3% carried out its decision making Complaints about the Agency - Timeliness 4,476 17% <11 n/a 4,481 16% Complaints about the Agency - Other 3,142 12% 14 1% 3,156 11%

Complaints about the Agency - Total 27,077 100% 1,561 100% 28,638 100% Complaints about ECA Partner - ECA Engagement <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan 13 10% <11 n/a 14 11% Complaints about ECA Partner - ECA Process <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff 32 26% <11 n/a 33 26% Complaints about ECA Partner - ECA Timeliness 69 55% <11 n/a 69 54% Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total 125 100% <11 n/a 128 100% Complaints about LAC Partner - LAC Engagement <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about LAC Partner - LAC Plan 77 17% <11 n/a 84 17% Complaints about LAC Partner - LAC Process 55 12% <11 n/a 56 11% Complaints about LAC Partner - LAC Resources <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Staff 286 61% 29 69% 315 62% Complaints about LAC Partner - LAC Timeliness 43 9% <11 n/a 48 9% Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about LAC Partner - Total 466 100% 42 100% 508 100%

134 There are 34,137 total participant complaints in Prior Quarters, 2,398 total participant complaints in 2022-23 Q2, and 36,535 total participant complaints as at 31 December 2022, including 638 unclassified participant complaints as at 31 December 2022. December 2022 | NDIS Quarterly Report to disability ministers 237

Prior Prior 2022-23 2022-23 Q2 Total - Total - Type Quarters Quarters - Q2 - - Count Percentage - Count Percentage Count Percentage Complaints about service providers - Provider costs 50 3% <11 n/a 50 2% Complaints about service providers - Provider Finance 86 5% <11 n/a 95 5% Complaints about service providers - Provider Fraud 145 8% 17 12% 162 8% and Compliance Complaints about service providers - Provider process 89 5% <11 n/a 89 4% Complaints about service providers - Provider Service 662 35% 78 55% 740 37% Complaints about service providers - Provider Staff 270 14% 35 25% 305 15% Complaints about service providers - Service Delivery 119 6% <11 n/a 119 6% Complaints about service providers - Staff conduct 114 6% <11 n/a 116 6% Complaints about service providers - Supports being 131 7% <11 n/a 132 7% provided Complaints about service providers - Other 211 11% <11 n/a 211 10%

Complaints about service providers - Total 1,877 100% 142 100% 2,019 100% Critical/ Reportable Incident - Allegations against a 1,043 26% 152 23% 1,195 26% provider Critical/ Reportable Incident - Allegations against 394 10% 95 15% 489 11% Informal Supports Critical/ Reportable Incident - Allegations against NDIA <11 n/a <11 n/a <11 n/a Staff/Partners Critical/ Reportable Incident - Participant threat 798 20% 135 21% 933 20% Critical/ Reportable Incident - Provider reporting 1,713 43% 268 41% 1,981 43% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a Critical/ Reportable Incident - Total 3,954 100% 650 100% 4,604 100%

Table G.24 AAT Cases by category at 31 December 2022 – Victoria Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Category Quarters - Quarters - Count Percentage Count Percentage Count Percentage Access 648 20% 63 20% 711 20% Plan 2,299 70% 224 71% 2,523 70% Plan Reassessment 91 3% <11 n/a 95 3% Other 227 7% 25 8% 252 7%

Total cases 3,265 100% 316 100% 3,581 100% Percentage of the number of active 0.70% n/a 0.84% n/a 0.71% n/a participants

Figure G.3 Number and proportion of AAT cases over time incrementally (left) and cumulatively (right) – Victoria 1,600 1.43% 1.50% 8,000 0.70% 0.80% 1,400 1.22% 1.30% 0.66% 0.69% 0.71% 7,000 0.61% 0.70% 1.06% 1,200 1.10% 0.93% 0.84% 6,000 0.51% 0.53% 0.60% 0.47% 1,000 0.85% 0.90% 0.76% 0.51% 0.48%0.48% 0.46% 0.45% 5,000 0.50% 0.68% 800 0.70% 4,000 3,581 0.40% 0.47% 0.37% 3,265 600 0.35%0.42% 0.35% 471 414 0.50% 3,000 2,630 2,956 0.30% 400 335 326 309 316 0.30% 2,216 1,4101,745 0.20% 209 2,000 1,097 1,201 166 200 112 90 113 104 104 0.10% 1,000 678 790 880 993 0.10% 0 -0.10% 0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Total AAT cases (Incremental) Total AAT cases (Cumulative) Rate of AAT cases to active participants Rate of AAT cases to active participants

December 2022 | NDIS Quarterly Report to disability ministers 238

Table G.25 AAT cases by open/closed and decision – Victoria 135 136 AAT cases by open/closed and decision Number of cases Number of unique active participants

AAT Cases 3,581 3,239 Open AAT Cases 929 917 Closed AAT Cases 2,652 2,424 Resolved before hearing 2,586 2,368 Gone to hearing and received a substantive 66 56 decision

135 Of the 66 cases which went to hearing and received a substantive decision: 20 affirmed the Agency’s decision, 14 varied the Agency’s decision and 32 set aside the Agency’s decision. 136 The Tribunal will affirm the decision under review if it finds that the Agency has made the correct decision, or vary the decision under review if it finds the Agency’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the Agency has made a wholly or partially incorrect decision. In this case they can replace the Agency’s decision, or send the case back to the Agency with considerations to be taken when making a new decision. December 2022 | NDIS Quarterly Report to disability ministers 239

Part Four: Providers and the growing market

Table G.26 Key markets indicators by quarter – Victoria 137 138 Market indicators Previous Quarter 2022-23 Q2 Average number of active providers per active participant 1.09 1.07 Number of providers delivering new types of supports 558 497 Share of payments - top 25%: Daily Tasks/Shared Living (Percentage) 91% 91% Share of payments - top 25%: Therapeutic Supports (Percentage) 97% 97% Share of payments - top 25%: Participate Community (Percentage) 95% 95% Share of payments - top 25%: Early Childhood Supports (Percentage) 92% 92% Share of payments - top 25%: Assist Personal Activities (Percentage) 95% 95%

Table G.27 Cumulative number of providers that have been ever active as at 31 December 2022 by quarter of activity – Victoria 139

Activity Number of providers Active for the first time in 2022-23 Q2 135 Active in 2022-23 Q2 and also in previous quarters 2,659

Active in 2022-23 Q2 2,794

Inactive in 2022-23 Q2 4,445 Active ever 7,239

Table G.28 Distribution of active providers in 2022-23 Q2 by their status in 2022-23 Q1 and payment band in 2022-23 Q2 – Victoria 140 Active in previous Inactive in previous Active for the first Amount paid in 2022-23 Q2 quarter and this quarter and active Total time this quarter quarter this quarter $0-$2,000 428 93 49 570 $2,001-$10,000 522 46 49 617 $10,001-$100,000 819 16 30 865 $100,001-$250,000 276 <5 <5 283 $250,000+ 454 <5 <5 459 Total 2,499 160 387 2,794

Table G.29 Proportion of active participants with approved plans accessing mainstream supports – Victoria 141 Mainstream service Prior Quarters 2022-23 Q2 Total Daily Activities 15% 18% 15% Health & Wellbeing 61% 62% 61% Lifelong Learning 25% 24% 25% Other 19% 21% 20% Non-categorised 19% 17% 18% Any mainstream service 96% 96% 96%

137 In-kind payments are not included. However, if in-kind payments were included, the average number of providers per participant would be higher. 138 Share of payments going to the top 25% of active providers relates to the top five registration groups by payment amount. 139 Active providers refer to those who have received payment for supports provided to Agency-managed participants and plan managers. 140 Payments by state/territory are determined by the address of the participant who received the support. As a result, a provider who supports participants in multiple jurisdictions may appear in a smaller payment band at state/territory level compared with the national results. 141 Trial participants (participants with initial plans approved prior to 1 July 2016) are not included. December 2022 | NDIS Quarterly Report to disability ministers 240

Part Five: Financial sustainability Note: In Table G.30 and Figures G.4 to G.12, average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group.

Table G.30 Distribution of participants by annualised committed support band - active participants with initial plan approvals as at 2022-23 Q2 – Victoria Distribution of participants Average annualised committed supports band Distribution of all participants (excluding SIL participants)

$0-$5,000 1.8% 1.8% $5,001-$10,000 5.2% 5.4% $10,001-$15,000 10.5% 11.0% $15,001-$20,000 13.9% 14.5% $20,001-$25,000 11.9% 12.4% $25,001-$30,000 5.7% 5.9% $30,001-$50,000 15.7% 16.4% $50,001-$100,000 18.1% 18.9% $100,001-$150,000 6.1% 6.3% $150,001-$200,000 2.9% 2.9% $200,001-$250,000 1.7% 1.5% $250,001+ 6.1% 2.6%

Figure G.4 Average annualised committed supports and average payments by age group as at 31 December 2022 – Victoria

$140,000 $121,800 $119,100 $108,900 $111,500 $89,500 $88,400 $120,000 $104,700 $85,200 $96,000 $81,900 $79,600

$100,000 $71,700

$69,300 $80,000 $52,300

$51,000 $60,000 $40,200

$40,000 $25,300 $27,500

$21,500 $16,000 $20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 241

Figure G.5 Average annualised committed supports and average payments (participants in SIL) by age group as at 31 December 2022 – Victoria

$800,000 $681,800

$700,000 $556,600

$600,000 $534,800 $507,000

$500,000 $431,100 $406,700 $400,100 $368,700 $376,000 $373,700 $369,600 $347,900 $341,300 $400,000 $320,700 $313,200 $310,300

$300,000

$200,000

$100,000

$0 0 to 6 7$0to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All $0 Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure G.6 Average annualised committed supports and average payments (participants not in SIL) by age group as at 31 December 2022 – Victoria $92,600 $94,800 $100,000 $64,800 $67,500 $81,300 $81,400 $80,800 $80,000 $90,000 $57,900 $59,300 $56,700 $58,500 $80,000

$70,000 $55,300 $60,000 $48,300 $40,200

$50,000 $38,400

$40,000 $27,400 $25,300 $30,000 $16,000 $21,400

$20,000

$10,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 242

Figure G.7 Average annualised committed supports and average payments by primary disability group as at 31 December 2022 – Victoria Acquired brain injury $114,600 $152,800 Autism $32,900 $43,000 Cerebral palsy $138,000 $169,900 Developmental delay $11,100 $21,000 Global developmental delay $15,600 $24,600 Hearing impairment $8,400 $16,300 Intellectual disability $88,000 $110,600 Multiple sclerosis $84,500 $114,800 group Psychosocial disability $49,000 $71,700 Spinal cord injury $132,900 $179,800 Stroke $103,200 $146,900 Visual impairment $32,200 $45,300 disability Other neurological $100,900 $141,100 Other physical $54,100 $81,100 Other sensory/speech $9,500 $18,100 Primary Other $68,400 $97,700 All $52,300 $69,300 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure G.8 Average annualised committed supports and average payments (participants in SIL) by primary disability group as at 31 December 2022 – Victoria Acquired brain injury $382,500 $455,300 Autism $421,200 $475,400 Cerebral palsy $374,800 $430,400 Developmental delay $0$0 Global developmental delay $0$0 Hearing impairment $0$0 Intellectual disability $308,900 $359,900

$295,900 $362,700 group PsychosocialMultiple sclerosisdisability $433,800 $484,500 Spinal cord injury $493,100 $613,100 Stroke $419,600 $505,900 Visual impairment disability Other neurological $414,700 $484,200 Other physical $371,400 $468,300 Other sensory/speech $0 $0 Primary Other $415,700 $525,600 All $341,300 $400,100 $0 $150,000 $300,000 $450,000 $600,000 $750,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 243

Figure G.9 Average annualised committed supports and average payments (participants not in SIL) by primary disability group as at 31 December 2022 – Victoria Acquired brain injury $88,100 $118,500 Autism $27,300 $36,800 Cerebral palsy $96,600 $123,700 Developmental delay $11,100 $21,000 Global developmental delay $15,600 $24,600 Hearing impairment $8,200 $16,100 Intellectual disability $56,100 $74,100

$44,000 $65,100 group PsychosocialMultiple sclerosisdisability $72,600 $100,800 Spinal cord injury $119,900 $160,900 Stroke $90,200 $128,500 Visual impairment $30,900 $43,100 disability Other neurological $87,900 $123,900 Other physical $50,900 $76,000 Other sensory/speech $9,500 $18,100 Primary Other $62,700 $88,400 All $40,200 $55,300 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure G.10 Average annualised committed supports and average payments by reported level of function as at 31 December 2022 – Victoria $500,000 $458,600 $369,300 $450,000

$400,000

$350,000 $291,600 $300,000 $237,400

$250,000

$173,800 $200,000 $135,800 $91,100 $150,000 $63,100 $107,300 $85,200 $85,900 $92,600 $26,800 $33,900 $48,600 $51,600 $67,500 $100,000 $16,400 $23,300 $36,100 $55,300 $69,300 $52,300 $28,500 $21,500 $29,500 $35,100 $50,000 $19,300 $15,400 $12,500 $18,900 $10,000 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022 December 2022 | NDIS Quarterly Report to disability ministers 244

Figure G.11 Average annualised committed supports and average payments (participants in SIL) by reported level of function as at 31 December 2022 – Victoria $600,000

$516,400

$449,500

$454,500 $500,000 $369,600 $390,600 $397,800 $309,600 $395,800 $400,100 $395,700 $366,800 $297,300 $355,700 $338,700 $341,300 $352,400 $400,000 $307,300 $323,900 $330,800 $280,800 $286,900 $300,000 $225,300

$200,000

$100,000

$0 $0 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure G.12 Average annualised committed supports and average payments (participants not in SIL) by reported level of function as at 31 December 2022 – Victoria $380,400 $400,000 $306,400

$350,000

$300,000

$235,200 $250,000 $187,000

$200,000

$132,200 $150,000 $99,000 $79,500 $79,900 $85,200 $52,900 $100,000 $31,700 $49,000 $69,400 $74,600 $28,500 $21,700 $51,500 $54,300 $55,300 $40,400 $19,200 $15,400 $25,600 $21,000 $28,500 $30,600 $32,200 $40,200 $50,000 $15,500 $12,200 $18,200 $9,900 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 245

Table G.31 Total annualised committed supports and total payments by support category as at 31 December 2022 ($m) – Victoria 142 143 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $3,756.1 $4,485.3 Core: Consumables $142.2 $215.4 Core: Social and Civic $1,567.2 $2,524.2 Core: Transport $207.6 $136.9 Capacity Building: Choice and Control $125.7 $138.1 Capacity Building: Daily Activities $1,044.0 $1,924.7 Capacity Building: Employment $24.2 $59.1 Capacity Building: Health and Wellbeing $7.7 $17.7 Capacity Building: Home Living $0.6 $2.4 Capacity Building: Lifelong learning $0.03 $0.2 Capacity Building: Relationships $97.8 $206.5 Capacity Building: Social and Civic $32.2 $371.2 Capacity Building: Support Coordination $265.2 $358.7 Capital: Assistive Technology $142.7 $316.5 Capital: Home Modifications $88.5 $137.5 All $7,501.8 $10,620.9

Table G.32 Total annualised committed supports and total payments (participants in SIL) by support category as at 31 December 2022 ($m) – Victoria 144 145 Total payments for the year ending 31 Total annualised committed supports at Support Category December 2022 31 December 2022 Core: Daily Activities $1,451.7 $1,670.2 Core: Consumables $12.7 $20.5 Core: Social and Civic $301.7 $479.5 Core: Transport $13.3 $18.0 Capacity Building: Choice and Control $7.3 $7.7 Capacity Building: Daily Activities $50.7 $90.5 Capacity Building: Employment $0.4 $1.0 Capacity Building: Health and Wellbeing $0.4 $1.3 Capacity Building: Home Living $0.001 $0.01 Capacity Building: Lifelong learning $0.0 $0.027 Capacity Building: Relationships $29.8 $58.7 Capacity Building: Social and Civic $0.3 $1.1 Capacity Building: Support Coordination $31.1 $40.1 Capital: Assistive Technology $15.9 $34.3 Capital: Home Modifications $51.4 $67.7 All $1,966.6 $2,490.8

142 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 143 Total payments for home modifications in Victoria were $88.5m. Of which, $60.6m (68%) has been paid for specialised disability accommodation (SDA) supports, and $28.0m (32%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $2.7m processed off-system in June 2022. Total annualised committed supports for home modifications in Victoria were $137.5m. Of which, $88.7m (64%) has been allocated for specialised disability accommodation (SDA) supports, and $48.8m (36%) has been allocated for non-SDA supports. 144 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 145 Total payments for home modifications in Victoria were $51.4m. Of which, $51.2m (99.6%) has been paid for specialised disability accommodation (SDA) supports, and $0.2m (0.4%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $2.6m processed off-system in June 2022. Total annualised committed supports for home modifications in Victoria were $67.7m. Of which, $66.8m (99%) has been allocated for specialised disability accommodation (SDA) supports, and $0.9m (1%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 246

Table G.33 Total annualised committed supports and total payments (participants not in SIL) by support category as at 31 December 2022 ($m) – Victoria 146 147 Total payments for the year ending 31 Total annualised committed supports at Support Category December 2022 31 December 2022 Core: Daily Activities $2,304.4 $2,815.2 Core: Consumables $129.5 $194.9 Core: Social and Civic $1,265.5 $2,044.7 Core: Transport $194.2 $118.9 Capacity Building: Choice and Control $118.4 $130.4 Capacity Building: Daily Activities $993.4 $1,834.2 Capacity Building: Employment $23.9 $58.1 Capacity Building: Health and Wellbeing $7.3 $16.3 Capacity Building: Home Living $0.6 $2.4 Capacity Building: Lifelong learning $0.03 $0.2 Capacity Building: Relationships $68.0 $147.8 Capacity Building: Social and Civic $31.9 $96.5 Capacity Building: Support Coordination $234.1 $318.6 Capital: Assistive Technology $126.8 $282.1 Capital: Home Modifications $37.1 $69.8 All $5,535.1 $8,130.1

Table G.34 Payments by financial year in which support was provided, compared to committed supports ($m) – Victoria 148 2022-23 Financial year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 to date Total Committed 53.8 162.4 204.6 498.0 1,439.7 3,456.9 6,020.1 7,925.9 9,192.6 5,347.7

Total Paid 32.3 127.8 161.3 338.9 956.7 2,369.1 4,130.3 5,456.5 6,788.8 3,674.7 % utilised to date 60% 79% 79% 68% 66% 69% 69% 69% 74% 69%

Table G.35 Percentage change in plan budgets for active participants 149 150 Inflation type Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Intraplan Inflation -1.1% 4.4% 5.7% 6.5% 7.0% 9.3% 13.0% 8.4% Interplan Inflation 5.4% 2.8% 3.1% 2.8% 2.0% 3.4% 6.4% 6.8% Total Inflation 4.3% 7.2% 8.9% 9.3% 9.0% 12.7% 19.4% 15.1%

146 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 147 Total payments for home modifications in Victoria were $37.1m. Of which, $9.4m (25%) has been paid for specialised disability accommodation (SDA) supports, and $27.7m (75%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.2m processed off-system in June 2022. Total annualised committed supports for home modifications in Victoria were $69.8m. Of which, $21.9m (31%) has been allocated for specialised disability accommodation (SDA) supports, and $47.9m (69%) has been allocated for non-SDA supports. 148 The utilisation rate for 2022-23 to date will likely increase due to a lag between when support is provided and when it is paid. 149 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July 2022, which impacts the September 2022 quarter. 150 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the overall total inflation has not changed. December 2022 | NDIS Quarterly Report to disability ministers 247

Figure G.13 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - all participants – Victoria 151

30% 6,689 (17%) reassessments 20,029 (52%) reassessments with 5%+ deflation with 5%+ inflation 25% 21% 19% 20%

15% 12% 12% 10% 10% 7% 5% 5% 4% 4% 3% 2% 1% 0% 1% 0% count, 0.1 0.2 0.4 0.8 1.4 3.7 4.8 7.3 8.0 2.9 1.9 1.4 1.0 4.8 0.0k -5% below -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to above -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% 80% 80% Change in annualised plan budget - percentage

151 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. December 2022 | NDIS Quarterly Report to disability ministers 248

Appendix H: Queensland

Part One: Participants and their plans

Table H.1 Active participants by quarter of entry, plan and entry type – Queensland 152

Participant breakdown Prior Quarters 2022-23 Q2 Total

Access decisions 148,359 6,308 154,667 Active Eligible - Total 118,452 4,982 123,434 Active Eligible - New 74,821 4,823 79,644 Active Eligible - State 33,606 93 33,699 Active Eligible - Commonwealth 10,025 66 10,091 Active Participant Plans (excl ECA) - Total 116,303 4,595 120,898 Active Participant Plans (excl ECA) - New 72,832 4,458 77,290 Active Participant Plans (excl ECA) - State 33,505 75 33,580 Active Participant Plans (excl ECA) - Commonwealth 9,966 62 10,028 Active Participant Plans - Total 120,376 8,854 125,157 Active Participant Plans - Early Intervention (s25) 33,295 2,527 35,822 Active Participant Plans - Permanent Disability (s24) 83,008 2,068 85,076 Active Participant Plans - ECA 4,073 4,259 4,259

Table H.2 People who have left the Scheme since 1 July 2013 as at 31 December 2022 – Queensland People leaving the Scheme Total Number of people who have left the Scheme 6,384 Early Intervention participants 2,035 Permanent disability participants 4,349

Table H.3 Assessment of access by age group and gender – Queensland Male - Female - Other - Total - Male - Female - Other - Total - Percentage Percentage Percentage Percentage Age Number Number Number Number of access of access of access of access Group of access of access of access of access decisions decisions decisions decisions met met met met eligible eligible eligible eligible

0 to 6 26,414 98% 11,656 98% 188 95% 38,258 98% 7 to 14 17,984 90% 9,037 90% 306 83% 27,327 90% 15 to 18 5,364 91% 3,233 90% 171 89% 8,768 91% 19 to 24 4,313 90% 2,785 86% 102 78% 7,200 89% 25 to 34 5,267 89% 4,166 81% 138 76% 9,571 85% 35 to 44 5,353 84% 4,685 76% 77 60% 10,115 80% 45 to 54 6,706 80% 6,235 70% 112 60% 13,053 75% 55 to 64 8,586 73% 7,693 61% 138 46% 16,417 67% 65+ 506 63% 446 52% <11 n/a 958 57% Missing <11 n/a <11 n/a <11 n/a <11 n/a Total 80,493 89% 49,936 80% 1,238 73% 131,667 85%

152 The definition used to report on Early Childhood Approach is the number of children accessing early connections. The number of children accessing early connections is at the end of the current and prior quarters. December 2022 | NDIS Quarterly Report to disability ministers 249

Table H.4 Assessment of access by primary disability group and gender – Queensland 153 Female Male - Male - Female - Other - Other - Total - Total - - Number Percentage Percentage Number Percentage Number Percentage Number Primary disability group of of access of access of of access of of access of access decisions decisions access decisions access decisions access met eligible eligible met eligible met eligible met Acquired brain injury 2,870 93% 1,477 92% 24 83% 4,371 92% Autism 31,470 97% 13,287 97% 619 93% 45,376 97% Cerebral palsy 2,191 96% 1,698 95% 14 78% 3,903 96% Developmental delay 10,690 98% 4,572 98% 66 97% 15,328 98% Global developmental delay 1,852 99% 859 99% 19 100% 2,730 99% Hearing impairment 2,997 90% 3,187 89% 58 81% 6,242 89% Intellectual disability 10,436 95% 8,730 95% 78 78% 19,244 95% Multiple sclerosis 418 90% 1,329 88% 12 86% 1,759 89% Psychosocial disability 6,130 75% 5,858 66% 185 60% 12,173 70% Spinal cord injury 1,186 94% 462 91% 12 80% 1,660 93% Stroke 1,201 85% 950 84% 15 65% 2,166 85% Visual impairment 990 85% 921 83% <11 n/a 1,917 84% Other neurological 3,132 81% 2,524 76% 45 64% 5,701 79% Other physical 2,922 52% 2,633 38% 54 27% 5,609 44% Other sensory/speech 270 38% 91 31% <11 n/a 363 36% Other 1,115 46% 858 33% 21 28% 1,994 39% Missing 623 99% 500 99% <11 n/a 1,131 99% Total 80,493 89% 49,936 80% 1,238 73% 131,667 85%

In the tables below, the percentage figures have been rounded. Therefore, the totals may not always add up to one hundred percent.

Table H.5 Participant profile per quarter by participants identifying as First Nations Peoples – Queensland Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - Count Percentage Count Percentage Count Percentage First Nations Participants 11,557 10% 516 11% 12,073 10% Non-First Nations Participants 91,822 79% 3,737 81% 95,559 79% Not Stated 12,924 11% 342 7% 13,266 11% Total 116,303 100% 4,595 100% 120,898 100%

Table H.6 Participant profile per quarter by culturally and linguistically diverse (CALD) status – Queensland 154 Prior Prior 2022-23 Q2 2022-23 Q2 Total - Total - Participant profile Quarters - Quarters - - - Count Count Percentage Count Percentage Percentage Culturally and linguistically diverse 6,270 5% 205 4% 6,475 5% Not culturally and linguistically 110,003 95% 4,390 96% 114,393 95% diverse Not stated 30 0% <11 n/a 30 0%

Total 116,303 100% 4,595 100% 120,898 100%

153 Down syndrome is included in intellectual disability. 154 The number of CALD participants excludes participants who identify as First Nations Peoples from the September 2021 quarter, but they are included in the results prior to the September 2021 quarter. December 2022 | NDIS Quarterly Report to disability ministers 250

Table H.7 Number of active participants with an approved plan who are identified as Younger People in Residential Aged Care (YPIRAC) as at 31 December 2022 – Queensland 155

Age group Total number of active participants

Under 45 <11 45 to 54 54 55 to 64 296 Total YPIRAC (under 65) 355

Table H.8 Number of active participants under 65 in residential aged care with an approved plan over time incrementally and cumulatively – Queensland 156

Participants in residential aged care (under 65) Incremental Cumulative

Dec-19 15 756 Mar-20 -1 755 Jun-20 -35 720 Sep-20 -32 688 Dec-20 -26 662 Mar-21 -40 622 Jun-21 -30 592 Sep-21 -37 555 Dec-21 -31 524 Mar-22 -40 484 Jun-22 -36 448 Sep-22 -44 404 Dec-22 -49 355

Table H.9 Participant profile per quarter by remoteness – Queensland 157 158

Prior Prior 2022-23 2022-23 Q2 - Total - Total - Participant profile Quarters Quarters - Q2 - Count Percentage Count Percentage - Count Percentage

Major cities 70,046 60% 2,932 64% 72,978 60% Population > 50,000 27,011 23% 978 21% 27,989 23% Population between 15,000 and 50,000 4,484 4% 161 4% 4,645 4% Population between 5,000 and 15,000 4,925 4% 176 4% 5,101 4% Population less than 5,000 7,761 7% 275 6% 8,036 7% Remote 1,086 1% 31 1% 1,117 1% Very Remote 986 1% 42 1% 1,028 1% Missing <11 n/a <11 n/a <11 n/a Total 116,303 100% 4,595 100% 120,898 100%

155 There are a further 404 active participants aged 65 years or over who are currently in residential aged care. 156 The cumulative results are measured as the numbers of active participants in residential aged care at the end of each quarter. The incremental results are the change in cumulative number of active participants in residential aged care each quarter. Quarterly results are reported based on a rolling 3 year period. 157 The distributions are calculated excluding active participants with a missing remoteness classification. 158 The number of active participants by remoteness is based on the Modified Monash Model (MMM) measure of remoteness. December 2022 | NDIS Quarterly Report to disability ministers 251

Table H.10 Participant profile per quarter by primary disability group – Queensland 159 160 161

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage

Autism 42,714 37% 1,541 34% 44,255 37% Intellectual disability 18,072 16% 247 5% 18,319 15% Psychosocial disability 10,983 9% 346 8% 11,329 9% Developmental delay 11,160 10% 1,543 34% 12,703 11% Hearing impairment 5,868 5% 104 2% 5,972 5% Other neurological 4,526 4% 120 3% 4,646 4% Other physical 4,662 4% 80 2% 4,742 4% Cerebral palsy 3,710 3% 30 1% 3,740 3% Acquired brain injury 3,788 3% 105 2% 3,893 3% Global developmental delay 2,310 2% 205 4% 2,515 2% Visual impairment 1,741 1% 40 1% 1,781 1% Multiple sclerosis 1,644 1% 28 1% 1,672 1% Stroke 1,836 2% 65 1% 1,901 2% Spinal cord injury 1,489 1% 24 1% 1,513 1% Other 1,562 1% 116 3% 1,678 1% Other sensory/speech 238 0% <11 n/a 239 0% Total 116,303 100% 4,595 100% 120,898 100%

Table H.11 Participant profile per quarter (participants in SIL) by primary disability group – Queensland 162 163

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage

Autism 652 11% <11 n/a 652 11% Intellectual disability 2,729 46% <11 n/a 2,729 46% Psychosocial disability 569 10% <11 n/a 570 10% Developmental delay <11 n/a <11 n/a <11 n/a Hearing impairment <11 n/a <11 n/a <11 n/a Other neurological 428 7% <11 n/a 429 7% Other physical 72 1% <11 n/a 72 1% Cerebral palsy 505 9% <11 n/a 505 9% Acquired brain injury 545 9% <11 n/a 548 9% Global developmental delay <11 n/a <11 n/a <11 n/a Visual impairment 21 0% <11 n/a 21 0% Multiple sclerosis 63 1% <11 n/a 63 1% Stroke 183 3% <11 n/a 185 3% Spinal cord injury 44 1% <11 n/a 44 1% Other 87 1% <11 n/a 91 2% Other sensory/speech <11 n/a <11 n/a <11 n/a Total 5,903 100% 11 100% 5,914 100%

159 Table order based on national proportions in Table E.10 (highest to lowest). 160 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 161 Down syndrome is included in intellectual disability, representing 2% (2,447) of all Scheme participants in Queensland. 162 The results for the current quarter only include participants with SIL supports in their first plan. Participants who had an approved plan prior to the latest quarter and moved into SIL during the latest quarter are included in the prior quarters results. 163 Down syndrome is included in intellectual disability, representing 7% (421) of participants in SIL. December 2022 | NDIS Quarterly Report to disability ministers 252

Table H.12 Participant profile per quarter (participants not in SIL) by primary disability group – Queensland 164

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage

Autism 42,062 38% 1,541 34% 43,603 38% Intellectual disability 15,343 14% 247 5% 15,590 14% Psychosocial disability 10,414 9% 345 8% 10,759 9% Developmental delay 11,160 10% 1,543 34% 12,703 11% Hearing impairment 5,864 5% 104 2% 5,968 5% Other neurological 4,098 4% 119 3% 4,217 4% Other physical 4,590 4% 80 2% 4,670 4% Cerebral palsy 3,205 3% 30 1% 3,235 3% Acquired brain injury 3,243 3% 102 2% 3,345 3% Global developmental delay 2,310 2% 205 4% 2,515 2% Visual impairment 1,720 2% 40 1% 1,760 2% Multiple sclerosis 1,581 1% 28 1% 1,609 1% Stroke 1,653 1% 63 1% 1,716 1% Spinal cord injury 1,445 1% 24 1% 1,469 1% Other 1,475 1% 112 2% 1,587 1% Other sensory/speech 237 0% <11 n/a 238 0% Total 110,400 100% 4,584 100% 114,984 100%

Table H.13 Participant profile per quarter by reported level of function – Queensland 165

Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Reported level of function Quarters - Quarters - Count Percentage Count Percentage Count Percentage

1 (High Function) 13,589 12% 1,407 31% 14,996 12% 2 (High Function) 139 0% <11 n/a 142 0% 3 (High Function) 5,761 5% 344 7% 6,105 5% 4 (High Function) 7,429 6% 243 5% 7,672 6% 5 (High Function) 6,581 6% 307 7% 6,888 6%

6 (Moderate Function) 31,229 27% 1,264 28% 32,493 27% 7 (Moderate Function) 5,220 4% 133 3% 5,353 4% 8 (Moderate Function) 7,836 7% 198 4% 8,034 7% 9 (Moderate Function) 674 1% 22 0% 696 1% 10 (Moderate Function) 12,726 11% 258 6% 12,984 11%

11 (Low Function) 3,176 3% 30 1% 3,206 3% 12 (Low Function) 12,613 11% 282 6% 12,895 11% 13 (Low Function) 7,088 6% 93 2% 7,181 6% 14 (Low Function) 2,198 2% <11 n/a 2,208 2% 15 (Low Function) 38 0% <11 n/a 39 0% Missing <11 n/a <11 n/a <11 n/a Total 116,303 100% 4,595 100% 120,898 100%

164 Down syndrome is included in intellectual disability, representing 2% (2,026) of participants not in SIL. 165 The distributions are calculated excluding participants with a missing reported level of function. December 2022 | NDIS Quarterly Report to disability ministers 253

Table H.14 Participant profile per quarter by age group – Queensland

Prior Prior Age 2022-23 Q2 - 2022-23 Q2 - Total - Total - Quarters - Quarters - Group Count Percentage Count Percentage Count Percentage

0 to 6 18,084 16% 2,093 46% 20,177 17% 7 to 14 31,731 27% 911 20% 32,642 27% 15 to 18 10,263 9% 280 6% 10,543 9% 19 to 24 9,156 8% 163 4% 9,319 8% 25 to 34 9,884 8% 211 5% 10,095 8% 35 to 44 9,008 8% 236 5% 9,244 8% 45 to 54 10,700 9% 282 6% 10,982 9% 55 to 64 12,726 11% 381 8% 13,107 11% 65+ 4,751 4% 38 1% 4,789 4% Total 116,303 100% 4,595 100% 120,898 100%

Table H.15 Participation rates by age group and gender at 31 December 2022 – Queensland 166

Age group Participation Rate - Male Participation Rate - Female Participation Rate - Total

0 to 6 5.7% 2.8% 4.3% 7 to 14 7.7% 3.7% 5.8% 15 to 18 4.7% 2.8% 3.8% 19 to 24 2.8% 1.7% 2.3% 25 to 44 1.5% 1.1% 1.3% 45 to 64 1.9% 1.7% 1.9% Total (aged 0 to 64) 3.2% 1.9% 2.6%

166 Participation rate refers to the proportion of general population that are NDIS participants. A small proportion of participants aged 0 to 64 years have a gender of ‘Other’. The participation rates for this group are included within the total rates. December 2022 | NDIS Quarterly Report to disability ministers 254

Part Two: Participant and family/carer outcomes Note: In Tables H.16 to H.20 outcomes for participants and/or their families and carers, R1, R2, R3, R4, R5 and R6 mean first reassessment, second reassessment, third reassessment, fourth reassessment, fifth reassessment and sixth reassessment respectively.

Table H.16 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=10,257), ‘participant social and community engagement rate’ (n=10,327), ‘parent and carer employment rate’ (n=8,911) at entry, first (R1) and second (R2) plan reassessment and ‘participant choice and control’ (n=7,109) at first (R1) and second (R2) plan reassessment - participants who entered between 1 July 2016 and 31 December 2020 - Queensland 167 Age group Baseline R1 R2 2022-23 Target Participant employment rate - Aged 15 to 24 years 12% 16% 18% 26% Participant employment rate - Aged 25 to 34 years 22% 21% 23% 26% Participant employment rate - Aged 35 to 44 years 22% 24% 21% 26% Participant employment rate - Aged 45 to 54 years 19% 18% 17% 26% Participant employment rate - Aged 55 to 64 years 14% 14% 13% 26% Participant employment rate - Aged 65+ years 10% 8% 6% 26% Participant employment rate - Aged 25 to 64 years 19% 19% 18% 26% Participant employment rate - Aged 15 to 64 years 17% 18% 18% 26% Participant social and community engagement rate - Aged 15 to 24 years 35% 41% 41% 46% Participant social and community engagement rate - Aged 25 to 34 years 37% 44% 44% 46% Participant social and community engagement rate - Aged 35 to 44 years 38% 46% 45% 46% Participant social and community engagement rate - Aged 45 to 54 years 36% 43% 42% 46% Participant social and community engagement rate - Aged 55 to 64 years 35% 39% 38% 46% Participant social and community engagement rate - Aged 65+ years 32% 37% 37% 46% Participant social and community engagement rate - Aged 25+ years 36% 42% 42% 46% Participant social and community engagement rate - Aged 15+ years 36% 42% 41% 46%

Parent and carer employment rate - Aged 0 to 14 years 44% 47% 47% 50% Parent and carer employment rate - Aged 15+ years 45% 46% 44% 50% Parent and carer employment rate - All ages 44% 47% 46% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 68% 74% 75% Participant Choice and Control - Aged 25+ years n/a 76% 83% 75% Participant Choice and Control - Aged 15+ years n/a 74% 80% 75%

167 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 255

Table H.17 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=7,816), ‘participant social and community engagement rate’ (n=7,874), ‘parent and carer employment rate’ (n=4,356) at entry, first (R1), second (R2) and third (R3) plan reassessment, and ‘participant choice and control’ (n=6,122) at first (R1), second (R2) and third (R3) plan reassessment - participants who entered between 1 July 2016 and 31 December 2019 - Queensland 168 Age group Baseline R1 R2 R3 2022-23 Target

Participant employment rate - Aged 15 to 24 years 12% 17% 16% 21% 26% Participant employment rate - Aged 25 to 34 years 22% 23% 19% 21% 26% Participant employment rate - Aged 35 to 44 years 22% 21% 19% 21% 26% Participant employment rate - Aged 45 to 54 years 19% 19% 15% 17% 26% Participant employment rate - Aged 55 to 64 years 15% 14% 11% 12% 26% Participant employment rate - Aged 65+ years 10% 10% 7% 6% 26% Participant employment rate - Aged 25 to 64 years 19% 19% 16% 18% 26% Participant employment rate - Aged 15 to 64 years 17% 19% 16% 18% 26%

Participant social and community engagement rate - Aged 15 to 24 years 38% 43% 46% 45% 46% Participant social and community engagement rate - Aged 25 to 34 years 42% 49% 47% 47% 46% Participant social and community engagement rate - Aged 35 to 44 years 39% 46% 43% 47% 46% Participant social and community engagement rate - Aged 45 to 54 years 39% 44% 44% 45% 46% Participant social and community engagement rate - Aged 55 to 64 years 37% 42% 41% 42% 46% Participant social and community engagement rate - Aged 65+ years 40% 43% 42% 41% 46% Participant social and community engagement rate - Aged 25+ years 39% 45% 43% 45% 46% Participant social and community engagement rate - Aged 15+ years 39% 44% 44% 45% 46%

Parent and carer employment rate - Aged 0 to 14 years 41% 43% 45% 48% 50% Parent and carer employment rate - Aged 15+ years 41% 43% 43% 42% 50% Parent and carer employment rate - All ages 41% 43% 44% 46% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 67% 71% 75% 75% Participant Choice and Control - Aged 25+ years n/a 75% 80% 84% 75% Participant Choice and Control - Aged 15+ years n/a 73% 77% 81% 75%

168 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2019 and have had a third plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 256

Table H.18 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=4,167), ‘participant social and community engagement rate’ (n=4,189), ‘parent and carer employment rate’ (n=1,881) at entry, first (R1), second (R2), third (R3) and fourth (R4) plan reassessment, and ‘participant choice and control’ (n=3,626) at first (R1), second (R2), third (R3) and fourth (R4) plan reassessment - participants who entered between 1 July 2016 and 31 December 2018 - Queensland 169 2022-23 Age group Baseline R1 R2 R3 R4 Target Participant employment rate - Aged 15 to 24 years 13% 17% 19% 20% 24% 26% Participant employment rate - Aged 25 to 34 years 25% 25% 24% 18% 25% 26% Participant employment rate - Aged 35 to 44 years 26% 28% 25% 21% 24% 26% Participant employment rate - Aged 45 to 54 years 21% 22% 19% 15% 19% 26% Participant employment rate - Aged 55 to 64 years 17% 16% 15% 13% 14% 26% Participant employment rate - Aged 65+ years 10% 9% 6% 3% 4% 26% Participant employment rate - Aged 25 to 64 years 22% 23% 20% 17% 20% 26% Participant employment rate - Aged 15 to 64 years 20% 22% 20% 18% 21% 26% Participant social and community engagement rate - Aged 15 to 24 years 35% 44% 44% 44% 46% 46% Participant social and community engagement rate - Aged 25 to 34 years 42% 50% 51% 49% 50% 46% Participant social and community engagement rate - Aged 35 to 44 years 44% 52% 52% 48% 52% 46% Participant social and community engagement rate - Aged 45 to 54 years 41% 46% 51% 56% 51% 46% Participant social and community engagement rate - Aged 55 to 64 years 37% 40% 40% 43% 43% 46% Participant social and community engagement rate - Aged 65+ years 36% 41% 45% 42% 44% 46% Participant social and community engagement rate - Aged 25+ years 40% 46% 48% 48% 48% 46% Participant social and community engagement rate - Aged 15+ years 39% 46% 47% 47% 48% 46%

Parent and carer employment rate - Aged 0 to 14 years 40% 44% 44% 43% 47% 50% Parent and carer employment rate - Aged 15+ years 43% 45% 50% 48% 46% 50% Parent and carer employment rate - All ages 41% 44% 46% 45% 47% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 69% 70% 70% 77% 75% Participant Choice and Control - Aged 25+ years n/a 73% 81% 82% 85% 75% Participant Choice and Control - Aged 15+ years n/a 72% 77% 78% 83% 75%

169 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2018 and have had a fourth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 257

Table H.19 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=1,408), ‘participant social and community engagement rate’ (n=1,422), ‘parent and carer employment rate’ (n=458) at entry, first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment, and ‘participant choice and control’ (n=1,214) at first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment - participants who entered between 1 July 2016 and 31 December 2017 - Queensland 170 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years 15% 18% 19% 19% 19% 18% 26% Participant employment rate - Aged 25 to 34 years 26% 25% 26% 28% 19% 23% 26% Participant employment rate - Aged 35 to 44 years 23% 23% 20% 18% 20% 20% 26% Participant employment rate - Aged 45 to 54 years 27% 28% 24% 31% 23% 22% 26% Participant employment rate - Aged 55 to 64 years 21% 20% 16% 13% 11% 17% 26% Participant employment rate - Aged 65+ years 7% 7% 4% 7% 5% 6% 26% Participant employment rate - Aged 25 to 64 years 25% 24% 22% 22% 18% 21% 26% Participant employment rate - Aged 15 to 64 years 23% 23% 21% 22% 18% 20% 26%

Participant social and community engagement rate - Aged 15 to 24 years 32% 38% 41% 46% 47% 43% 46% Participant social and community engagement rate - Aged 25 to 34 years 39% 46% 54% 51% 57% 49% 46% Participant social and community engagement rate - Aged 35 to 44 years 41% 48% 62% 50% 48% 54% 46% Participant social and community engagement rate - Aged 45 to 54 years 44% 53% 52% 57% 53% 56% 46% Participant social and community engagement rate - Aged 55 to 64 years 33% 42% 47% 45% 45% 44% 46% Participant social and community engagement rate - Aged 65+ years 28% 38% 42% 51% 42% 42% 46% Participant social and community engagement rate - Aged 25+ years 38% 46% 52% 50% 50% 49% 46% Participant social and community engagement rate - Aged 15+ years 37% 45% 50% 50% 49% 48% 46%

Parent and carer employment rate - Aged 0 to 14 years 35% 35% 39% 48% 56% 48% 50% Parent and carer employment rate - Aged 15+ years 43% 49% 50% 47% 50% 53% 50% Parent and carer employment rate - All ages 39% 42% 44% 48% 53% 50% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 67% 68% 69% 73% 74% 75% Participant Choice and Control - Aged 25+ years n/a 69% 76% 81% 84% 84% 75% Participant Choice and Control - Aged 15+ years n/a 69% 73% 77% 80% 81% 75%

170 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2017 and have had a fifth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 258

Table H.20 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=269), ‘participant social and community engagement rate’ (n=277), ‘parent and carer employment rate’ (n=66) at entry, first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment, and ‘participant choice and control’ (n=240) at first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment - participants who entered between 1 July 2016 and 31 December 2016 - Queensland 171 2022-23 Age group Baseline R1 R2 R3 R4 R5 R6 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years 17% 25% 28% 20% 15% 23% 23% 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 19% 23% 25% 20% 18% 18% 19% 26% Participant employment rate - Aged 15 to 64 years 19% 23% 26% 21% 18% 19% 20% 26% Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 15 to 24 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 25 to 34 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 35 to 44 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 45 to 54 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 55 to 64 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 65+ years Participant social and community engagement rate - Aged 38% 43% 47% 48% 48% 50% 44% 46% 25+ years Participant social and community engagement rate - Aged 39% 44% 48% 49% 48% 51% 43% 46% 15+ years Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages n/a n/a n/a n/a n/a n/a n/a 50%

Participant Choice and Control - Aged 15 to 24 years n/a 59% 73% 73% 72% 77% 79% 75% Participant Choice and Control - Aged 25+ years n/a 73% 78% 80% 85% 82% 86% 75% Participant Choice and Control - Aged 15+ years n/a 68% 76% 77% 80% 81% 84% 75%

171 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2016 and have had a sixth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 259

Part Three: Participant experience

Table H.21 Proportion of participants who agreed with statements about ‘Access’ (n = 2,098 in Prior Quarters, n = 234 in 2022- 23 Q2), ‘Pre-planning’ (n = 1,668 in Prior Quarters, n = 189 in 2022-23 Q2), ‘Planning’ (n = 8,018 in Prior Quarters, n = 982 in 2022-23 Q2) and ‘Plan reassessment’ (n = 18,829 in Prior Quarters, n = 2,221 in 2022-23 Q2) of NDIS journey in 2022-23 Q2 compared to Prior Quarters – Survey administered by the AHA from the Dec 2020 quarter and previously by the Contact Centre – Queensland 172

Proportion of Proportion of participants participants Stage of NDIS journey responding responding with ‘Yes’ with ‘Yes’ Prior Quarters 2022-23 Q2

Access - Are you happy with how coming into the NDIS has gone? 85% 86% Access - Was the person from the NDIS respectful? 97% 97% Access - Do you understand what will happen next with your plan? 75% 79% Access - % of participants rating their overall experience as Very Good or Good. 77% 82%

Pre-planning - Did the person from the NDIS understand how your disability affects your life? 84% 87% Pre-planning - Did you understand why you needed to give the information you did? 95% 92% Pre-planning - Were decisions about your plan clearly explained? 76% 77% Pre-planning - Are you clear on what happens next with your plan? 67% 67% Pre-planning - Do you know where to go for more help with your plan? 70% 68% Pre-planning - % of participants rating their overall experience as Very Good or Good. 77% 79%

Planning - Did the person from the NDIS understand how your disability affects your life? 90% 90% Planning - Did you understand why you needed to give the information you did? 97% 97% Planning - Were decisions about your plan clearly explained? 87% 89% Planning - Are you clear on what happens next with your plan? 83% 85% Planning - Do you know where to go for more help with your plan? 88% 90% Planning - % of participants rating their overall experience as Very Good or Good. 84% 86%

Plan reassessment - Did the person from the NDIS understand how your disability affects your life? 76% 71% Plan reassessment - Did you feel prepared for your plan reassessment? 83% 78% Plan reassessment - Is your NDIS plan helping you to make progress towards your goals? 86% 83% Plan reassessment - % of participants rating their overall experience as Very Good or Good. 69% 64%

172 Prior to 1 October 2020 the survey was administered by the NDIA’s National Contact Centre. Since October 2020, the participant satisfaction survey has been administered by an independent third party, Australian Healthcare Associates. This change in administrator resulted in a ‘break’ in the time series. For this reason, in this table the results from surveys conducted in the most recent quarter are compared only with those in previous quarters since 1 October 2020 to understand change over time. December 2022 | NDIS Quarterly Report to disability ministers 260

Figure H.1 Trend of satisfaction across the pathway (% Very Good/Good) – Queensland 173 100%

86% 90% 85% 84% 87% 85% 86% 82% 82% 80% 83% 82% 84% 81% 77% 79% 79% 79% 80% 76% 77% 77% 76% 80% 76% 79% 76% 73% 71% 72% 72% 70% 69% 68% 68% 68% 68% 66% 64% 60%

50%

40%

30%

20%

10%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23

The Access Process The Pre-Planning The Planning Process The Reassessment Process Process

The tables in part three summarise complaints submitted from the 1 July 2016 until the end of 2022-23 Q2. The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

The ‘My Customer Requests’ tile in the CRM was launched on 7 October 2019 with enhanced capability to record complaints. Since then it has been used to capture information on the majority of complaints received by the Agency, although the previous ‘My Feedback’ tile is still being used in a small number of cases. Details of a complaint are captured differently on the ‘My Customer Requests’ tile.

Table H.22 shows the number of complaints in 2022-23 Q2 compared with previous quarters by the source of complaint, and by the complaint subject. All complaints recorded on both the ‘My Feedback’ tile and the ‘My Customer Requests’ tile are included. The list of complaint subjects reflects the combination of all options which can be selected on both the old and the new tiles. Also, on the ‘My Customer Requests’ tile it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. As a result, the sum of participant complaints, provider complaints and other complaints is higher than the total number of complaints.

Table H.23 show the number of complaints by type as well as by source and subject of complaint based on records. These results include all complaints submitted from 1 July 2016 and complaints made during that quarter.

173 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection. December 2022 | NDIS Quarterly Report to disability ministers 261

Table H.22 Complaints by quarter – Queensland 174 175 Number of Prior 2022- Complaints made by or on behalf of: Total unique Quarters 23 Q2 complainants

People who have submitted an access request: Complaint about ECA Partner 212 <11 218 199 People who have submitted an access request: Complaint about LAC Partner 505 51 556 498 People who have submitted an access request: Complaints about service providers 1,556 112 1,668 1,281 People who have submitted an access request: Complaints about the Agency 17,051 1,223 18,274 9,847 People who have submitted an access request: Critical/ Reportable Incident 2,830 406 3,236 2,470 People who have submitted an access request: Unclassified 235 <11 235 215 People who have submitted an access request: Total 22,389 1,798 24,187 12,671 Percentage of the number of active participants 6.9% 6.1% 6.8% n/a

Figure H.2 Number and proportion of participant complaints over time incrementally (left) and cumulatively (right) – Queensland 4,000 8.5% 9.3% 10.0% 45,000 7.4% 8.8% 7.1% 7.5% 6.8% 3,500 8.2% 9.0% 6.5% 40,000 6.5% 6.4% 6.4% 7.4% 8.0% 3,000 5.2% 5.5% 5.7% 5.8% 6.1% 6.5% 35,000 7.7% 7.2% 7.0% 7.0% 7.0% 6.9% 6.9% 6.9% 6.8% 5.1% 5.5% 7.0% 2,500 30,000 4.5% 24,187 6.0% 1,944 1,837 25,000 22,389 1,692 2,000 1,798 20,552 5.0% 1,606 1,628 3.5% 18,608 20,000 16,916 1,119 4.0% 1,500 12,378 15,288 1,221 1,304 2.5% 13,682 1,076 1,046 15,000 995 11,157 3.0% 898 1,000 1.5% 8,145 9,04310,038 10,000 2.0% 7,099 500 0.5% 5,000 1.0% 0 -0.5% 0 0.0% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22

Participant complaints Rate of complaints to active participants Participant complaints Rate of complaints to active participants

174 Note that 63% of all complainants made only one complaint, 19% made two complaints and 18% made three or more complaints. 175 Percentage of the number of active participants is calculated as the number of complaints made by people who have sought access divided by the number of active participants. The number of active participants used in the calculation takes into account the length of time participants have been in the Scheme. December 2022 | NDIS Quarterly Report to disability ministers 262

Table H.23 Participant complaints by type. Complaints with a related party who has submitted an access request – Queensland 176

Prior Prior 2022-23 Q2 2022-23 Q2 Total - Total - Complaints by source, subject and type Quarters - Quarters - - - Count Count Percentage Count Percentage Percentage

Complaints about the Agency - Individual 749 4% <11 n/a 749 4% needs Complaints about the Agency - Information 274 2% <11 n/a 275 2% unclear Complaints about the Agency - NDIA Access 513 3% 45 4% 558 3% Complaints about the Agency - NDIA 18 0% <11 n/a 19 0% Engagement Complaints about the Agency - NDIA 1,101 6% 98 8% 1,199 7% Finance Complaints about the Agency - NDIA Fraud 70 0% 15 1% 85 0% and Compliance Complaints about the Agency - NDIA Plan 4,308 25% 540 44% 4,848 27% Complaints about the Agency - NDIA 1,287 8% 158 13% 1,445 8% Process Complaints about the Agency - NDIA 125 1% 11 1% 136 1% Resources Complaints about the Agency - NDIA Staff 859 5% 131 11% 990 5% Complaints about the Agency - NDIA 2,766 16% 202 17% 2,968 16% Timeliness Complaints about the Agency - Participation, 74 0% <11 n/a 74 0% engagement and inclusion Complaints about the Agency - Provider 27 0% <11 n/a 27 0% Portal Complaints about the Agency - Quality & <11 n/a <11 n/a 12 0% Safeguards Commission Complaints about the Agency - Reasonable 753 4% <11 n/a 753 4% and necessary supports Complaints about the Agency - Staff conduct 252 1% <11 n/a 252 1% - Agency Complaints about the Agency - The way the 476 3% <11 n/a 480 3% NDIA carried out its decision making Complaints about the Agency - Timeliness 1,642 10% <11 n/a 1,645 9% Complaints about the Agency - Other 1,747 10% 12 1% 1,759 10%

Complaints about the Agency - Total 17,051 100% 1,223 100% 18,274 100% Complaints about ECA Partner - ECA <11 n/a <11 n/a <11 n/a Engagement Complaints about ECA Partner - ECA Fraud <11 n/a <11 n/a <11 n/a and Compliance Complaints about ECA Partner - ECA Plan 25 12% <11 n/a 27 12% Complaints about ECA Partner - ECA 31 15% <11 n/a 32 15% Process Complaints about ECA Partner - ECA <11 n/a <11 n/a <11 n/a Resources Complaints about ECA Partner - ECA Staff 102 48% <11 n/a 105 48% Complaints about ECA Partner - ECA 52 25% <11 n/a 52 24% Timeliness Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total 212 100% <11 n/a 218 100% Complaints about LAC Partner - LAC <11 n/a <11 n/a <11 n/a Engagement Complaints about LAC Partner - LAC Fraud <11 n/a <11 n/a <11 n/a and Compliance Complaints about LAC Partner - LAC Plan 94 19% <11 n/a 101 18% Complaints about LAC Partner - LAC 57 11% <11 n/a 61 11% Process Complaints about LAC Partner - LAC <11 n/a <11 n/a <11 n/a Resources Complaints about LAC Partner - LAC Staff 260 51% 35 69% 295 53% Complaints about LAC Partner - LAC 89 18% <11 n/a 92 17% Timeliness

176 There are 22,389 total participant complaints in Prior Quarters, 1,798 total participant complaints in 2022-23 Q2, and 24,187 total participant complaints as at 31 December 2022, including 235 unclassified participant complaints as at 31 December 2022. December 2022 | NDIS Quarterly Report to disability ministers 263

Prior Prior 2022-23 Q2 2022-23 Q2 Total - Total - Complaints by source, subject and type Quarters - Quarters - - - Count Count Percentage Count Percentage Percentage

Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about LAC Partner - Total 505 100% 51 100% 556 100% Complaints about service providers - 69 4% <11 n/a 70 4% Provider costs Complaints about service providers - 64 4% 12 11% 76 5% Provider Finance Complaints about service providers - 108 7% 15 13% 123 7% Provider Fraud and Compliance Complaints about service providers - 64 4% <11 n/a 64 4% Provider process Complaints about service providers - 490 31% 58 52% 548 33% Provider Service Complaints about service providers - 238 15% 21 19% 259 16% Provider Staff Complaints about service providers - Service 104 7% <11 n/a 104 6% Delivery Complaints about service providers - Staff 116 7% <11 n/a 119 7% conduct Complaints about service providers - 117 8% <11 n/a 117 7% Supports being provided Complaints about service providers - Other 186 12% <11 n/a 188 11% Complaints about service providers - 1,556 100% 112 100% 1,668 100% Total Critical/ Reportable Incident - Allegations 751 27% 112 28% 863 27% against a provider Critical/ Reportable Incident - Allegations 309 11% 73 18% 382 12% against Informal Supports Critical/ Reportable Incident - Allegations <11 n/a <11 n/a <11 n/a against NDIA Staff/Partners Critical/ Reportable Incident - Participant 458 16% 69 17% 527 16% threat Critical/ Reportable Incident - Provider 1,308 46% 152 37% 1,460 45% reporting Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a

Critical/ Reportable Incident - Total 2,830 100% 406 100% 3,236 100%

Table H.24 AAT Cases by category at 31 December 2022 – Queensland Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Category Quarters - Quarters - Count Percentage Count Percentage Count Percentage Access 497 19% 25 12% 522 19% Plan 1,885 73% 164 79% 2,049 74% Plan Reassessment 62 2% <11 n/a 65 2% Other 132 5% 15 7% 147 5%

Total cases 2,576 100% 207 100% 2,783 100% Percentage of the number of 0.79% n/a 0.70% n/a 0.78% n/a active participants

December 2022 | NDIS Quarterly Report to disability ministers 264

Figure H.3 Number and proportion of AAT cases over time incrementally (left) and cumulatively (right) – Queensland 1,600 1.62% 1.70% 4,000 0.79% 0.90% 1,400 1.50% 0.76% 0.78% 0.78% 1.24% 3,500 0.71% 0.80% 1.30% 1,200 0.70% 3,000 0.61% 2,783 0.58% 0.55% 0.56% 0.98% 0.97% 1.10% 0.56% 2,576 0.60% 1,000 0.92% 0.90% 0.52% 0.52% 0.52% 2,320 0.90% 2,500 800 0.70% 2,055 0.50% 0.60% 0.51% 0.70% 2,000 1,730 0.40% 0.49% 0.46% 0.48% 600 1,326 0.50% 0.37% 1,500 404 1,092 0.30% 325 400 884 265 256 0.30% 773 1,000 208 234 207 0.20% 605 676 200 87 79 82 0.10% 444 523 71 97 111 500 0.10% 0 -0.10% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Total AAT cases (Incremental) Total AAT cases (Cumulative) Rate of AAT cases to active participants Rate of AAT cases to active participants

Table H.25 AAT cases by open/closed and decision – Queensland 177 178 AAT cases by open/closed and decision Number of cases Number of unique active participants

AAT Cases 2,783 2,592 Open AAT Cases 839 833 Closed AAT Cases 1,944 1,810 Resolved before hearing 1,910 1,780 Gone to hearing and received a substantive decision 34 30

177 Of the 34 cases which went to hearing and received a substantive decision: 13 affirmed the Agency’s decision, 11 varied the Agency’s decision and 10 set aside the Agency’s decision. 178 The Tribunal will affirm the decision under review if it finds that the Agency has made the correct decision, or vary the decision under review if it finds the Agency’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the Agency has made a wholly or partially incorrect decision. In this case they can replace the Agency’s decision, or send the case back to the Agency with considerations to be taken when making a new decision. December 2022 | NDIS Quarterly Report to disability ministers 265

Part Four: Providers and the growing market

Table H.26 Key markets indicators by quarter – Queensland 179 180

Market indicators Previous Quarter 2022-23 Q2

Average number of active providers per active participant 1.09 1.08 Number of providers delivering new types of supports 493 443 Share of payments - top 25%: Daily Tasks/Shared Living (Percentage) 82% 82% Share of payments - top 25%: Therapeutic Supports (Percentage) 96% 96% Share of payments - top 25%: Participate Community (Percentage) 92% 92% Share of payments - top 25%: Early Childhood Supports (Percentage) 92% 91% Share of payments - top 25%: Assist Personal Activities (Percentage) 92% 92%

Table H.27 Cumulative number of providers that have been ever active as at 31 December 2022 by quarter of activity – Queensland 181

Activity Number of providers

Active for the first time in 2022-23 Q2 110 Active in 2022-23 Q2 and also in previous quarters 2,704

Active in 2022-23 Q2 2,814

Inactive in 2022-23 Q2 4,769 Active ever 7,583

Table H.28 Distribution of active providers in 2022-23 Q2 by their status in 2022-23 Q1 and payment band in 2022-23 Q2 – Queensland 182 Active in previous Inactive in previous Active for the Amount paid in 2022-23 Q2 quarter and this quarter and active first time this Total quarter this quarter quarter $0-$2,000 456 90 42 588 $2,001-$10,000 519 34 33 586 $10,001-$100,000 790 23 26 839 $100,001-$250,000 248 <5 8 256 $250,000+ 544 <5 <5 545 Total 2,557 147 387 2,814

Table H.29 Proportion of active participants with approved plans accessing mainstream supports – Queensland 183 Mainstream service Prior Quarters 2022-23 Q2 Total Daily Activities 17% 17% 17% Health & Wellbeing 64% 69% 65% Lifelong Learning 25% 26% 25% Other 19% 20% 19% Non-categorised 17% 13% 17% Any mainstream service 95% 95% 95%

179 In-kind payments are not included. However, if in-kind payments were included, the average number of providers per participant would be higher. 180 Share of payments going to the top 25% of active providers relates to the top five registration groups by payment amount. 181 Active providers refer to those who have received payment for supports provided to Agency-managed participants and plan managers. 182 Payments by state/territory are determined by the address of the participant who received the support. As a result, a provider who supports participants in multiple jurisdictions may appear in a smaller payment band at state/territory level compared with the national results. 183 Trial participants (participants with initial plans approved prior to 1 July 2016) are not included. December 2022 | NDIS Quarterly Report to disability ministers 266

Part Five: Financial sustainability Note: In Figure H.4 to H.12 and Table H.30, average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group.

Table H.30 Distribution of participants by annualised committed support band - active participants with initial plan approvals as at 2022-23 Q2 – Queensland Average annualised Distribution of participants Distribution of all participants committed supports band (excluding SIL participants) $0-$5,000 1.6% 1.7% $5,001-$10,000 6.5% 6.8% $10,001-$15,000 12.7% 13.3% $15,001-$20,000 14.1% 14.9% $20,001-$25,000 9.7% 10.2% $25,001-$30,000 4.8% 5.1% $30,001-$50,000 13.0% 13.6% $50,001-$100,000 17.1% 17.7% $100,001-$150,000 7.8% 8.0% $150,001-$200,000 3.7% 3.7% $200,001-$250,000 2.1% 1.8% $250,001+ 6.8% 2.8%

Figure H.4 Average annualised committed supports and average payments by age group as at 31 December 2022 – Queensland

$160,000 $136,800 $132,200 $132,800 $133,700 $108,200 $140,000 $126,500 $104,700 $105,300 $106,600 $101,200

$120,000 $98,900

$76,500 $100,000

$75,200 $80,000 $59,100

$47,500 $60,000 $34,100

$40,000 $24,200 $24,300 $15,200 $18,200 $20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 267

Figure H.5 Average annualised committed supports and average payments (participants in SIL) by age group as at 31 December 2022 – Queensland $472,200 $500,000 $436,500 $426,000 $442,700 $400,500 $450,000 $347,800 $407,400 $401,400 $371,300 $375,700 $379,300 $376,800 $400,000 $358,800 $370,400 $356,600 $352,800 $350,000

$300,000

$250,000

$200,000

$150,000

$100,000

$50,000

$0 0 to 6 7$0to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All $0 Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure H.6 Average annualised committed supports and average payments (participants not in SIL) by age group as at 31 December 2022 – Queensland

$120,000 $109,500 $104,900 $80,700 $98,200 $100,300 $76,400 $91,600 $73,100 $73,900 $100,000 $68,600

$76,500 $80,000 $55,900

$58,400

$43,100 $60,000 $44,500

$32,200

$40,000 $24,200 $24,200

$15,200 $18,100

$20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 268

Figure H.7 Average annualised committed supports and average payments by primary disability group as at 31 December 2022 – Queensland Acquired brain injury $136,600 $171,900 Autism $30,300 $40,200 Cerebral palsy $135,700 $162,600 Developmental delay $10,200 $19,300 Global developmental delay $16,000 $24,300 Hearing impairment $8,500 $16,100 Intellectual disability $99,600 $118,200 Multiple sclerosis $96,300 $132,900 group Psychosocial disability $73,700 $101,600 Spinal cord injury $140,400 $181,600 Stroke $125,200 $164,700

$39,700 $52,300 disability Visual impairment Other neurological $132,200 $168,100 Other physical $63,400 $92,200 Primary Other sensory/speech $14,600 $23,300 Other $80,200 $113,400 All $59,100 $75,200 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure H.8 Average annualised committed supports and average payments (participants in SIL) by primary disability group as at 31 December 2022 – Queensland Acquired brain injury $409,000 $441,500 Autism $427,500 $462,600 Cerebral palsy $421,800 $461,900 Developmental delay $0$0 Global developmental delay $0$0 Hearing impairment $0$0 Intellectual disability $336,600 $343,000 group PsychosocialMultiple sclerosisdisability $344,700 $396,600$508,600 $527,000 Spinal cord injury $553,800 $666,800 Stroke $444,200 $473,000 Visual impairment $0 $0 disability Other neurological $455,200 $478,000 Other physical $399,900 $450,600 Other sensory/speech $0 $0 Primary Other $367,800 $424,800 All $376,800 $401,400 $0 $150,000 $300,000 $450,000 $600,000 $750,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 269

Figure H.9 Average annualised committed supports and average payments (participants not in SIL) by primary disability group as at 31 December 2022 – Queensland Acquired brain injury $93,800 $127,800 Autism $24,300 $33,900 Cerebral palsy $93,600 $115,900 Developmental delay $10,200 $19,300 Global developmental delay $16,000 $24,300 Hearing impairment $8,300 $15,800 Intellectual disability $59,100 $78,800 group PsychosocialMultiple sclerosisdisability $61,100 $85,900$81,100 $117,500 Spinal cord injury $128,800 $167,100 Stroke $96,900 $131,500 Visual impairment $36,500 $48,800 disability Other neurological $104,700 $136,500 Other physical $59,000 $86,600 Other sensory/speech $13,900 $22,500 Primary Other $67,600 $95,600 All $43,100 $58,400 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure H.10 Average annualised committed supports and average payments by reported level of function as at 31 December 2022 – Queensland $700,000

$588,200 $600,000 $503,700

$500,000

$400,000

$306,500

$260,400 $300,000 $216,200

$126,300 $181,400 $200,000 $93,600 $28,000 $40,300 $53,800 $104,700 $93,100 $110,200 $17,600 $28,100 $40,600 $74,600 $72,400 $72,200 $91,000 $75,200 $52,800 $59,100 $100,000 $30,300 $24,600 $30,600 $18,500 $18,400 $15,300 $20,300 $10,200 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 270

Figure H.11 Average annualised committed supports and average payments (participants in SIL) by reported level of function as at 31 December 2022 – Queensland $600,000

$522,100

$471,700 $492,500 $500,000 $383,600 $455,800 $379,400 $375,700 $405,300 $368,000 $401,400 $362,300 $350,500 $391,700 $370,800 $340,600 $347,500 $376,800 $351,800 $400,000 $351,200 $336,000 $334,000 $323,800 $281,700 $292,200

$300,000

$200,000

$100,000

$0 $0 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure H.12 Average annualised committed supports and average payments (participants not in SIL) by reported level of function as at 31 December 2022 – Queensland $600,000 $563,000 $478,200

$500,000

$400,000

$300,000 $241,900

$199,000

$200,000 $167,200 $105,300 $129,300 $99,400 $73,700 $34,900 $67,000 $86,800 $30,300 $71,100 $58,400 $100,000 $18,400 $23,600 $40,300 $42,500$62,800 $53,300$70,600 $18,400 $26,000 $23,000 $28,900 $43,100 $28,100 $10,100 $15,800 $13,900 $18,800 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 271

Table H.31 Total annualised committed supports and total payments by support category as at 31 December 2022 ($m) – Queensland 184 185 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $3,496.3 $4,405.1 Core: Consumables $137.7 $192.3 Core: Social and Civic $1,433.3 $1,946.4 Core: Transport $118.5 $95.8 Capacity Building: Choice and Control $99.1 $112.1 Capacity Building: Daily Activities $833.7 $1,458.6 Capacity Building: Employment $14.6 $47.0 Capacity Building: Health and Wellbeing $7.0 $14.3 Capacity Building: Home Living $0.1 $0.6 Capacity Building: Lifelong learning $0.01 $0.04 Capacity Building: Relationships $56.8 $118.6 Capacity Building: Social and Civic $20.1 $371.2 Capacity Building: Support Coordination $174.7 $240.1 Capital: Assistive Technology $144.7 $305.3 Capital: Home Modifications $62.3 $104.4 All $6,599.0 $9,092.5

Table H.32 Total annualised committed supports and total payments (participants in SIL) by support category as at 31 December 2022 ($m) – Queensland 186 187 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $1,564.4 $1,702.6 Core: Consumables $15.1 $20.5 Core: Social and Civic $285.9 $409.9 Core: Transport $9.3 $14.0 Capacity Building: Choice and Control $5.0 $5.6 Capacity Building: Daily Activities $39.8 $65.2 Capacity Building: Employment $0.4 $1.3 Capacity Building: Health and Wellbeing $0.5 $1.0 Capacity Building: Home Living $0.00 $0.00 Capacity Building: Lifelong learning $0.00 $0.00 Capacity Building: Relationships $24.1 $41.5 Capacity Building: Social and Civic $0.4 $0.6 Capacity Building: Support Coordination $28.4 $35.8 Capital: Assistive Technology $14.3 $32.2 Capital: Home Modifications $26.6 $43.9 All $2,014.2 $2,374.2

184 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 185 Total payments for home modifications in Queensland were $62.3m. Of which, $32.8m (53%) has been paid for specialised disability accommodation (SDA) supports, and $29.5m (47%) has been paid for non-SDA supports. Total annualised committed supports for home modifications in Queensland were $104.4m. Of which, $63.7m (61%) has been allocated for specialised disability accommodation (SDA) supports, and $40.7m (39%) has been allocated for non-SDA supports. 186 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 187 Total payments for home modifications in Queensland were $26.6m. Of which, $23.1m (87%) has been paid for specialised disability accommodation (SDA) supports, and $3.5m (13%) has been paid for non-SDA supports. Total annualised committed supports for home modifications in Queensland were $43.9m. Of which, $43.1m (98.1%) has been allocated for specialised disability accommodation (SDA) supports, and $0.9m (1.9%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 272

Table H.33 Total annualised committed supports and total payments (participants not in SIL) by support category as at 31 December 2022 ($m) – Queensland 188 189 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $1,931.9 $2,702.5 Core: Consumables $122.6 $171.8 Core: Social and Civic $1,147.4 $1,536.6 Core: Transport $109.3 $81.7 Capacity Building: Choice and Control $94.1 $106.5 Capacity Building: Daily Activities $793.8 $1,393.4 Capacity Building: Employment $14.2 $45.7 Capacity Building: Health and Wellbeing $6.6 $13.3 Capacity Building: Home Living $0.10 $0.59 Capacity Building: Lifelong learning $0.01 $0.04 Capacity Building: Relationships $32.7 $77.1 Capacity Building: Social and Civic $19.7 $51.3 Capacity Building: Support Coordination $146.3 $204.3 Capital: Assistive Technology $130.4 $273.1 Capital: Home Modifications $35.8 $60.5 All $4,584.8 $6,718.4

Table H.34 Payments by financial year in which support was provided, compared to committed supports ($m) – Queensland 190 191 2022-23 Financial year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 to date Total Committed 1.2 4.4 12.1 227.0 858.7 2,514.3 5,121.8 6,798.1 7,832.2 4,551.6

Total Paid 0.6 2.2 5.5 128.0 546.5 1,651.2 3,585.3 4,980.7 6,088.2 3,266.3

% utilised to date 46% 50% 46% 56% 64% 66% 70% 73% 78% 72%

Table H.35 Percentage change in plan budgets for active participants – Queensland 192 193 Inflation type Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Intraplan Inflation 4.9% 6.0% 6.8% 7.5% 8.3% 9.1% 11.8% 7.2% Interplan Inflation -0.7% -3.1% -0.9% -0.3% 1.6% 3.9% 8.6% 7.2% Total Inflation 4.1% 2.9% 5.9% 7.2% 9.9% 13.0% 20.4% 14.4%

188 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 189 Total payments for home modifications in Queensland were $35.8m. Of which, $9.7m (27%) has been paid for specialised disability accommodation (SDA) supports, and $26.1m (73%) has been paid for non-SDA supports. Total annualised committed supports for home modifications in Queensland were $60.5m. Of which, $20.6m (34%) has been allocated for specialised disability accommodation (SDA) supports, and $39.9m (66%) has been allocated for non-SDA supports. 190 The utilisation rate for 2022-23 to date will likely increase due to a lag between when support is provided and when it is paid. 191 Jurisdiction is defined by the current residing address of the participant. As a result, there are small amounts of committed supports and payments in respect of 2013-14 and 2014-15 for Queensland. 192 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July 2022, which impacts the September 2022 quarter. 193 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the total overall inflation has not changed. December 2022 | NDIS Quarterly Report to disability ministers 273

Figure H.13 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - all participants – Queensland 194

30% 7,002 (20%) reassessments 16,756 (48%) reassessments with 5%+ deflation with 5%+ inflation 25%

20% 18% 18%

14% 15% 13%

10% 10% 7% 4% 4% 5% 3% 3% 3% 2% 0% 1% 0% count, 0.2 0.3 0.5 0.9 1.6 3.6 4.9 6.3 6.2 2.4 1.6 1.1 0.9 4.6 0.0k -5% below -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to above -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% 80% 80% Change in annualised plan budget - percentage

194 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. December 2022 | NDIS Quarterly Report to disability ministers 274

Appendix I: Western Australia

Part One: Participants and their plans Table I.1 Active participants by quarter of entry, plan and entry type – Western Australia 195 Participant breakdown Prior Quarters 2022-23 Q2 Total Access decisions 58,898 2,127 61,025 Active Eligible - Total 48,767 1,606 50,373 Active Eligible - New 29,875 1,574 31,449 Active Eligible - State 16,130 13 16,143 Active Eligible - Commonwealth 2,762 19 2,781 Active Participant Plans (excl ECA) - Total 47,780 1,639 49,419 Active Participant Plans (excl ECA) - New 28,984 1,604 30,588 Active Participant Plans (excl ECA) - State 16,057 15 16,072 Active Participant Plans (excl ECA) - Commonwealth 2,739 20 2,759 Active Participant Plans - Total 48,626 2,613 50,393 Active Participant Plans - Early Intervention (s25) 8,769 841 9,610 Active Participant Plans - Permanent Disability (s24) 39,011 798 39,809 Active Participant Plans - ECA 846 974 974

Table I.2 People who have left the Scheme since 1 July 2013 as at 31 December 2022 – Western Australia People leaving the Scheme Total Number of people who have left the Scheme 2,033 Early Intervention participants 298 Permanent disability participants 1,735

Table I.3 Assessment of access by age group and gender – Western Australia Male - Female - Other - Total - Female - Other - Total - Male - Percentage Percentage Percentage Percentage Number of Number Number Age Group Number of of access of access of access of access access of access of access access met decisions decisions decisions decisions met met met eligible eligible eligible eligible 0 to 6 8,413 97% 3,442 97% 67 97% 11,922 97% 7 to 14 7,983 93% 3,631 92% 127 88% 11,741 93% 15 to 18 2,403 94% 1,337 92% 67 88% 3,807 93% 19 to 24 2,206 94% 1,310 88% 52 88% 3,568 92% 25 to 34 2,672 91% 2,039 85% 61 84% 4,772 88% 35 to 44 2,289 88% 2,060 78% 35 64% 4,384 83% 45 to 54 2,872 84% 2,618 74% 44 61% 5,534 79% 55 to 64 3,558 77% 3,349 66% 57 54% 6,964 71% 65+ 231 71% 203 63% <11 n/a 442 67% Missing <11 n/a <11 n/a <11 n/a <11 n/a Total 32,628 91% 19,989 82% 518 78% 53,135 87%

195 The definition used to report on Early Childhood Approach is the number of children accessing early connections. The number of children accessing early connections is at the end of the current and prior quarters. December 2022 | NDIS Quarterly Report to disability ministers 275

Table I.4 Assessment of access by primary disability group and gender – Western Australia196 Male - Female - Other - Total - Male - Female - Other - Total - Percentage Percentage Percentage Percentage Primary disability Number Number Number Number of access of access of access of access group of access of access of access of access decisions decisions decisions decisions met met met met eligible eligible eligible eligible Acquired brain injury 1,113 93% 609 94% <11 n/a 1,729 93% Autism 13,248 98% 5,040 98% 261 97% 18,549 98% Cerebral palsy 1,015 98% 813 97% <11 n/a 1,836 97% Developmental 2,264 97% 831 96% 20 100% 3,115 97% delay Global 1,037 98% 376 99% 12 100% 1,425 98% developmental delay Hearing impairment 1,019 91% 1,152 88% 19 90% 2,190 90% Intellectual disability 5,222 97% 4,019 97% 33 83% 9,274 97% Multiple sclerosis 241 91% 735 91% <11 n/a 985 91% Psychosocial 2,775 79% 2,648 68% 50 53% 5,473 73% disability Spinal cord injury 506 96% 195 95% <11 n/a 706 96% Stroke 451 85% 318 82% <11 n/a 774 84% Visual impairment 450 88% 442 89% <11 n/a 900 88% Other neurological 1,435 84% 1,179 83% 20 74% 2,634 83% Other physical 999 54% 1,095 43% 22 33% 2,116 48% Other 107 42% 37 34% <11 n/a 147 40% sensory/speech Other 542 51% 360 34% 21 51% 923 43% Missing 204 92% 140 86% 15 100% 359 90% Total 32,628 91% 19,989 82% 518 78% 53,135 87%

In the tables below, the percentage figures have been rounded. Therefore, the totals may not always add up to one hundred percent.

Table I.5 Participant profile per quarter by participants identifying as First Nations Peoples – Western Australia Prior Quarters - Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Count Percentage Count Percentage Count Percentage First Nations Participants 3,718 8% 132 8% 3,850 8% Non-First Nations Participants 38,707 81% 1,217 74% 39,924 81% Not Stated 5,355 11% 290 18% 5,645 11% Total 47,780 100% 1,639 100% 49,419 100%

Table I.6 Participant profile per quarter by culturally and linguistically diverse (CALD) status – Western Australia197 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - Count Percentage Count Percentage Count Percentage Culturally and linguistically diverse 3,879 8% 125 8% 4,004 8% Not culturally and linguistically 39,116 82% 1,514 92% 40,630 82% diverse Not stated 4,785 10% <11 n/a 4,785 10% Total 47,780 100% 1,639 100% 49,419 100%

196 Down syndrome is included in intellectual disability. 197 The number of CALD participants excludes participants who identify as First Nations Peoples from the September 2021 quarter, but they are included in the results prior to the September 2021 quarter. December 2022 | NDIS Quarterly Report to disability ministers 276

Table I.7 Number of active participants with an approved plan who are identified as Younger People in Residential Aged Care (YPIRAC) as at 31 December 2022 – Western Australia 198 Age group Total number of active participants Under 45 <11 45 to 54 18 55 to 64 168 Total YPIRAC (under 65) 186

Table I.8 Number of active participants under 65 in residential aged care with an approved plan over time incrementally and cumulatively – Western Australia 199 Participants in residential aged care (under 65) Incremental Cumulative Dec-19 31 138 Mar-20 30 168 Jun-20 34 202 Sep-20 47 249 Dec-20 16 265 Mar-21 -2 263 Jun-21 4 267 Sep-21 -9 258 Dec-21 -1 257 Mar-22 -18 239 Jun-22 -18 221 Sep-22 -20 201 Dec-22 -15 186

Table I.9 Participant profile per quarter by remoteness – Western Australia 200 201 Prior Prior 2022-23 2022-23 Q2 Total - Total - Participant profile Quarters - Quarters - Q2 - - Count Percentage Count Percentage Count Percentage Major cities 37,598 79% 1,348 82% 38,946 79% Population > 50,000 2,372 5% 82 5% 2,454 5% Population between 15,000 and 50,000 3,012 6% 72 4% 3,084 6% Population between 5,000 and 15,000 540 1% 15 1% 555 1% Population less than 5,000 2,117 4% 54 3% 2,171 4% Remote 1,338 3% 35 2% 1,373 3% Very Remote 797 2% 33 2% 830 2% Missing <11 n/a <11 n/a <11 n/a Total 47,780 100% 1,639 100% 49,419 100%

198 There are a further 137 active participants aged 65 years or over who are currently in residential aged care. 199 The cumulative results are measured as the numbers of active participants in residential aged care at the end of each quarter. The incremental results are the change in cumulative number of active participants in residential aged care each quarter. Quarterly results are reported based on a rolling 3 year period. 200 The distributions are calculated excluding active participants with a missing remoteness classification. 201 The number of active participants by remoteness is based on the Modified Monash Model (MMM) measure of remoteness. December 2022 | NDIS Quarterly Report to disability ministers 277

Table I.10 Participant profile per quarter by primary disability group – Western Australia 202 203 204 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage Autism 17,556 37% 553 34% 18,109 37% Intellectual disability 8,772 18% 66 4% 8,838 18% Psychosocial disability 4,976 10% 130 8% 5,106 10% Developmental delay 2,234 5% 453 28% 2,687 5% Hearing impairment 2,052 4% 58 4% 2,110 4% Other neurological 2,119 4% 67 4% 2,186 4% Other physical 1,788 4% 30 2% 1,818 4% Cerebral palsy 1,763 4% 24 1% 1,787 4% Acquired brain injury 1,454 3% 52 3% 1,506 3% Global developmental delay 1,173 2% 81 5% 1,254 3% Visual impairment 826 2% 17 1% 843 2% Multiple sclerosis 921 2% 26 2% 947 2% Stroke 652 1% 26 2% 678 1% Spinal cord injury 640 1% <11 n/a 649 1% Other 742 2% 47 3% 789 2% Other sensory/speech 112 0% <11 n/a 112 0% Total 47,780 100% 1,639 100% 49,419 100%

Table I.11 Participant profile per quarter (participants in SIL) by primary disability group – Western Australia 205 206 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage Autism 327 13% <11 n/a 327 13% Intellectual disability 1,129 44% <11 n/a 1,129 44% Psychosocial disability 208 8% <11 n/a 209 8% Developmental delay <11 n/a <11 n/a <11 n/a Hearing impairment <11 n/a <11 n/a <11 n/a Other neurological 187 7% <11 n/a 188 7% Other physical 27 1% <11 n/a 27 1% Cerebral palsy 246 10% <11 n/a 246 10% Acquired brain injury 259 10% <11 n/a 261 10% Global developmental delay <11 n/a <11 n/a <11 n/a Visual impairment <11 n/a <11 n/a <11 n/a Multiple sclerosis 37 1% <11 n/a 37 1% Stroke 64 2% <11 n/a 66 3% Spinal cord injury 35 1% <11 n/a 35 1% Other 32 1% <11 n/a 33 1% Other sensory/speech <11 n/a <11 n/a <11 n/a Total 2,561 100% <11 n/a 2,568 100%

202 Table order based on national proportions in Table E.10 (highest to lowest). 203 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 204 Down syndrome is included in intellectual disability, representing 2% (1,101) of all Scheme participants in Western Australia. 205 The results for the current quarter only include participants with SIL supports in their first plan. Participants who had an approved plan prior to the latest quarter and moved into SIL during the latest quarter are included in the prior quarters results. 206 Down syndrome is included in intellectual disability, representing 7% (169) of participants in SIL. December 2022 | NDIS Quarterly Report to disability ministers 278

Table I.12 Participant profile per quarter (participants not in SIL) by primary disability group – Western Australia 207 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Primary disability group Quarters - Quarters - Total - Count Total - Percentage Count Percentage Count Percentage Autism 17,229 38% 553 34% 17,782 38% Intellectual disability 7,643 17% 66 4% 7,709 16% Psychosocial disability 4,768 11% 129 8% 4,897 10% Developmental delay 2,234 5% 453 28% 2,687 6% Hearing impairment 2,052 5% 58 4% 2,110 5% Other neurological 1,932 4% 66 4% 1,998 4% Other physical 1,761 4% 30 2% 1,791 4% Cerebral palsy 1,517 3% 24 1% 1,541 3% Acquired brain injury 1,195 3% 50 3% 1,245 3% Global developmental delay 1,173 3% 81 5% 1,254 3% Visual impairment 817 2% 17 1% 834 2% Multiple sclerosis 884 2% 26 2% 910 2% Stroke 588 1% 24 1% 612 1% Spinal cord injury 605 1% <11 n/a 614 1% Other 710 2% 46 3% 756 2% Other sensory/speech 111 0% <11 n/a 111 0% Total 45,219 100% 1,632 100% 46,851 100%

Table I.13 Participant profile per quarter by reported level of function – Western Australia 208 Prior Prior Reported level of 2022-23 Q2 - 2022-23 Q2 - Total - Total - Quarters - Quarters - function Count Percentage Count Percentage Count Percentage 1 (High Function) 3,505 7% 397 24% 3,902 8% 2 (High Function) 175 0% <11 n/a 178 0% 3 (High Function) 2,335 5% 127 8% 2,462 5% 4 (High Function) 2,381 5% 69 4% 2,450 5% 5 (High Function) 2,609 5% 99 6% 2,708 5%

6 (Moderate Function) 10,729 22% 439 27% 11,168 23% 7 (Moderate Function) 2,248 5% 73 4% 2,321 5% 8 (Moderate Function) 3,301 7% 88 5% 3,389 7% 9 (Moderate Function) 255 1% <11 n/a 264 1% 10 (Moderate Function) 5,393 11% 95 6% 5,488 11%

11 (Low Function) 1,827 4% 13 1% 1,840 4% 12 (Low Function) 8,077 17% 129 8% 8,206 17% 13 (Low Function) 4,050 8% 82 5% 4,132 8% 14 (Low Function) 853 2% 16 1% 869 2% 15 (Low Function) 14 0% <11 n/a 14 0% Missing 28 n/a <11 n/a 28 n/a Total 47,780 100% 1,639 100% 49,419 100%

207 Down syndrome is included in intellectual disability, representing 2% (932) of participants not in SIL. 208 The distributions are calculated excluding participants with a missing reported level of function. December 2022 | NDIS Quarterly Report to disability ministers 279

Table I.14 Participant profile per quarter by age group – Western Australia Age Prior Quarters - Prior Quarters 2022-23 Q2 - 2022-23 Q2 - Total - Total - Group Count - Percentage Count Percentage Count Percentage 0 to 6 5,265 11% 713 44% 5,978 12% 7 to 14 11,992 25% 315 19% 12,307 25% 15 to 18 4,620 10% 86 5% 4,706 10% 19 to 24 4,676 10% 59 4% 4,735 10% 25 to 34 4,983 10% 80 5% 5,063 10% 35 to 44 4,094 9% 105 6% 4,199 8% 45 to 54 4,574 10% 107 7% 4,681 9% 55 to 64 5,506 12% 160 10% 5,666 11% 65+ 2,070 4% 14 1% 2,084 4% Total 47,780 100% 1,639 100% 49,419 100%

Table I.15 Participation rates by age group and gender at 31 December 2022 – Western Australia 209 Participation Participation Participation Age group Rate - Male Rate - Female Rate - Total 0 to 6 3.3% 1.5% 2.4% 7 to 14 5.9% 2.6% 4.4% 15 to 18 4.5% 2.3% 3.5% 19 to 24 3.0% 1.6% 2.3% 25 to 44 1.3% 1.0% 1.2% 45 to 64 1.6% 1.5% 1.6% Total (aged 0 to 64) 2.5% 1.5% 2.0%

209 Participation rate refers to the proportion of general population that are NDIS participants. A small proportion of participants aged 0 to 64 years have a gender of ‘Other’. The participation rates for this group are included within the total rates. December 2022 | NDIS Quarterly Report to disability ministers 280

Part Two: Participant and family/carer outcomes Note: In Tables H.16 to H.20 outcomes for participants and/or their families and carers, R1, R2, R3, R4, R5 and R6 mean first reassessment, second reassessment, third reassessment, fourth reassessment, fifth reassessment and sixth reassessment respectively.

Table I.16 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=5,100), ‘participant social and community engagement rate’ (n=5,113), ‘parent and carer employment rate’ (n=3,585) at entry, first (R1) and second (R2) plan reassessment and ‘participant choice and control’ (n=2,943) at first (R1) and second (R2) plan reassessment - participants who entered between 1 July 2016 and 31 December 2020 - Western Australia 210 Age group Baseline R1 R2 2022-23 Target Participant employment rate - Aged 15 to 24 years 16% 21% 27% 26% Participant employment rate - Aged 25 to 34 years 36% 36% 36% 26% Participant employment rate - Aged 35 to 44 years 30% 29% 29% 26% Participant employment rate - Aged 45 to 54 years 28% 27% 27% 26% Participant employment rate - Aged 55 to 64 years 21% 18% 19% 26% Participant employment rate - Aged 65+ years 14% 8% 11% 26% Participant employment rate - Aged 25 to 64 years 28% 27% 27% 26% Participant employment rate - Aged 15 to 64 years 25% 25% 27% 26% Participant social and community engagement rate - Aged 15 to 24 years 36% 39% 35% 46% Participant social and community engagement rate - Aged 25 to 34 years 41% 43% 42% 46% Participant social and community engagement rate - Aged 35 to 44 years 39% 41% 41% 46% Participant social and community engagement rate - Aged 45 to 54 years 41% 41% 42% 46% Participant social and community engagement rate - Aged 55 to 64 years 35% 37% 37% 46% Participant social and community engagement rate - Aged 65+ years 34% 41% 41% 46% Participant social and community engagement rate - Aged 25+ years 38% 40% 40% 46% Participant social and community engagement rate - Aged 15+ years 38% 40% 39% 46%

Parent and carer employment rate - Aged 0 to 14 years 45% 48% 50% 50% Parent and carer employment rate - Aged 15+ years 48% 50% 50% 50% Parent and carer employment rate - All ages 46% 49% 50% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 63% 68% 75% Participant Choice and Control - Aged 25+ years n/a 75% 80% 75% Participant Choice and Control - Aged 15+ years n/a 71% 76% 75%

210 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 281

Table I.17 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=2,570), ‘participant social and community engagement rate’ (n=2,565), ‘parent and carer employment rate’ (n=1,579) at entry, first (R1), second (R2) and third (R3) plan reassessment, and ‘participant choice and control’ (n=1,882) at first (R1), second (R2) and third (R3) plan reassessment - participants who entered between 1 July 2016 and 31 December 2019 - Western Australia 211 Age group Baseline R1 R2 R3 2022-23 Target

Participant employment rate - Aged 15 to 24 years 16% 17% 19% 26% 26% Participant employment rate - Aged 25 to 34 years 35% 33% 26% 34% 26% Participant employment rate - Aged 35 to 44 years 29% 31% 29% 26% 26% Participant employment rate - Aged 45 to 54 years 25% 27% 25% 24% 26% Participant employment rate - Aged 55 to 64 years 16% 15% 19% 13% 26% Participant employment rate - Aged 65+ years 9% 10% 6% 6% 26% Participant employment rate - Aged 25 to 64 years 26% 26% 24% 24% 26% Participant employment rate - Aged 15 to 64 years 23% 24% 23% 25% 26%

Participant social and community engagement rate - Aged 15 to 24 years 37% 39% 45% 40% 46% Participant social and community engagement rate - Aged 25 to 34 years 41% 44% 46% 47% 46% Participant social and community engagement rate - Aged 35 to 44 years 40% 44% 45% 48% 46% Participant social and community engagement rate - Aged 45 to 54 years 42% 43% 45% 45% 46% Participant social and community engagement rate - Aged 55 to 64 years 35% 37% 35% 34% 46% Participant social and community engagement rate - Aged 65+ years 37% 39% 40% 41% 46% Participant social and community engagement rate - Aged 25+ years 39% 42% 42% 43% 46% Participant social and community engagement rate - Aged 15+ years 39% 41% 43% 42% 46%

Parent and carer employment rate - Aged 0 to 14 years 45% 47% 43% 50% 50% Parent and carer employment rate - Aged 15+ years 46% 51% 48% 48% 50% Parent and carer employment rate - All ages 46% 49% 45% 49% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 66% 72% 70% 75% Participant Choice and Control - Aged 25+ years n/a 76% 80% 82% 75% Participant Choice and Control - Aged 15+ years n/a 72% 77% 78% 75%

211 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2019 and have had a third plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 282

Table I.18 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=712), ‘participant social and community engagement rate’ (n=711), ‘parent and carer employment rate’ (n=444) at entry, first (R1), second (R2), third (R3) and fourth (R4) plan reassessment, and ‘participant choice and control’ (n=570) at first (R1), second (R2), third (R3) and fourth (R4) plan reassessment - participants who entered between 1 July 2016 and 31 December 2018 - Western Australia 212 2022-23 Age group Baseline R1 R2 R3 R4 Target Participant employment rate - Aged 15 to 24 years 14% 21% 28% 37% 32% 26% Participant employment rate - Aged 25 to 34 years 27% 29% 21% 25% 31% 26% Participant employment rate - Aged 35 to 44 years 25% 28% 20% 26% 25% 26% Participant employment rate - Aged 45 to 54 years 30% 30% 28% 18% 24% 26% Participant employment rate - Aged 55 to 64 years 19% 19% 18% 8% 17% 26% Participant employment rate - Aged 65+ years 7% 7% 6% 4% 3% 26% Participant employment rate - Aged 25 to 64 years 25% 26% 22% 19% 24% 26% Participant employment rate - Aged 15 to 64 years 23% 25% 23% 22% 26% 26% Participant social and community engagement rate - Aged 15 to 24 years 39% 40% 40% 31% 39% 46% Participant social and community engagement rate - Aged 25 to 34 years 43% 42% 43% 44% 44% 46% Participant social and community engagement rate - Aged 35 to 44 years 54% 56% 53% 65% 48% 46% Participant social and community engagement rate - Aged 45 to 54 years 47% 50% 47% 58% 52% 46% Participant social and community engagement rate - Aged 55 to 64 years 42% 49% 50% 47% 45% 46% Participant social and community engagement rate - Aged 65+ years 36% 42% 41% 40% 44% 46% Participant social and community engagement rate - Aged 25+ years 45% 48% 47% 50% 47% 46% Participant social and community engagement rate - Aged 15+ years 43% 46% 45% 46% 45% 46%

Parent and carer employment rate - Aged 0 to 14 years 39% 38% 47% 49% 53% 50% Parent and carer employment rate - Aged 15+ years 46% 46% 43% 65% 50% 50% Parent and carer employment rate - All ages 42% 41% 46% 53% 52% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 64% 69% 72% 70% 75% Participant Choice and Control - Aged 25+ years n/a 72% 75% 78% 81% 75% Participant Choice and Control - Aged 15+ years n/a 69% 73% 76% 77% 75%

212 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2018 and have had a fourth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 283

Table I.19 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=171), ‘participant social and community engagement rate’ (n=176), ‘parent and carer employment rate’ (n=112) at entry, first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment, and ‘participant choice and control’ (n=157) at first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment - participants who entered between 1 July 2016 and 31 December 2017 - Western Australia 213 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 33% 28% 32% 32% 18% 26% 26% Participant employment rate - Aged 15 to 64 years 29% 27% 29% 32% 21% 26% 26%

Participant social and community engagement rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 40% 43% 44% 55% 40% 46% 46% Participant social and community engagement rate - Aged 15+ years 38% 39% 40% 49% 38% 42% 46%

Parent and carer employment rate - Aged 0 to 14 years 44% 48% 37% 45% 54% 46% 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages 48% 54% 42% 57% 58% 51% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 62% 60% 69% 69% 57% 75% Participant Choice and Control - Aged 25+ years n/a 76% 79% 86% 78% 81% 75% Participant Choice and Control - Aged 15+ years n/a 71% 73% 80% 74% 73% 75%

213 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2017 and have had a fifth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 284

Table I.20 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=50), ‘participant social and community engagement rate’ (n=50), ‘parent and carer employment rate’ (n=13) at entry, first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment, and ‘participant choice and control’ (n=40) at first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment - participants who entered between 1 July 2016 and 31 December 2016 - Western Australia 214 2022-23 Age group Baseline R1 R2 R3 R4 R5 R6 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 15 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant social and community engagement rate - Aged 15 to 24 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 25 to 34 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 35 to 44 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 45 to 54 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 55 to 64 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 65+ n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 25+ n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 15+ n/a n/a n/a n/a n/a n/a n/a 46% years Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages n/a n/a n/a n/a n/a n/a n/a 50%

Participant Choice and Control - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a n/a 75% Participant Choice and Control - Aged 25+ years n/a n/a n/a n/a n/a n/a n/a 75% Participant Choice and Control - Aged 15+ years n/a 68% 64% 71% 90% 81% 82% 75%

214 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2016 and have had a sixth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 285

Part Three: Participant experience Table I.21 Proportion of participants who agreed with statements about ‘Access’ (n = 1,185 in Prior Quarters, n = 144 in 2022-23 Q2), ‘Pre-planning’ (n = 830 in Prior Quarters, n = 98 in 2022-23 Q2), ‘Planning’ (n = 3,877 in Prior Quarters, n = 459 in 2022-23 Q2) and ‘Plan reassessment’ (n = 8,716 in Prior Quarters, n = 1,162 in 2022-23 Q2) of NDIS journey in 2022-23 Q2 compared to Prior Quarters – Survey administered by the AHA from the Dec 2020 quarter and previously by the Contact Centre – Western Australia 215 Proportion of Proportion of participants participants Stage of NDIS journey responding responding with ‘Yes’ Prior with ‘Yes’ Quarters 2022-23 Q2 Access - Are you happy with how coming into the NDIS has gone? 86% 83% Access - Was the person from the NDIS respectful? 97% 97% Access - Do you understand what will happen next with your plan? 72% 80% Access - % of participants rating their overall experience as Very Good or Good. 76% 76% Pre-planning - Did the person from the NDIS understand how your disability affects your life? 83% 89% Pre-planning - Did you understand why you needed to give the information you did? 93% 94% Pre-planning - Were decisions about your plan clearly explained? 69% 81% Pre-planning - Are you clear on what happens next with your plan? 59% 66% Pre-planning - Do you know where to go for more help with your plan? 65% 74% Pre-planning - % of participants rating their overall experience as Very Good or Good. 73% 82% Planning - Did the person from the NDIS understand how your disability affects your life? 87% 89% Planning - Did you understand why you needed to give the information you did? 97% 97% Planning - Were decisions about your plan clearly explained? 85% 89% Planning - Are you clear on what happens next with your plan? 80% 82% Planning - Do you know where to go for more help with your plan? 87% 89% Planning - % of participants rating their overall experience as Very Good or Good. 81% 86% Plan reassessment - Did the person from the NDIS understand how your disability affects your life? 74% 75% Plan reassessment - Did you feel prepared for your plan reassessment? 83% 79% Plan reassessment - Is your NDIS plan helping you to make progress towards your goals? 83% 86% Plan reassessment - % of participants rating their overall experience as Very Good or Good. 66% 69%

215 Prior to 1 October 2020 the survey was administered by the NDIA’s National Contact Centre. Since October 2020, the participant satisfaction survey has been administered by an independent third party, Australian Healthcare Associates. This change in administrator resulted in a ‘break’ in the time series. For this reason, in this table the results from surveys conducted in the most recent quarter are compared only with those in previous quarters since 1 October 2020 to understand change over time. December 2022 | NDIS Quarterly Report to disability ministers 286

Figure I.1 Trend of satisfaction across the pathway (% Very Good/Good) – Western Australia 216 100%

86% 90% 85% 84% 82% 83% 81% 82% 82% 80% 79%78%81% 79% 78% 80% 77% 78% 76% 73% 73% 72% 74%73% 71% 71% 69% 68% 68% 70% 68% 67%66% 68% 66% 70% 66% 64% 62% 60%

50%

40%

30%

20%

10%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 The Access Process The Pre-Planning The Planning Process The Reassessment Process Process

The tables in part three summarise complaints submitted from the 1 July 2016 until the end of 2022-23 Q2. The charts show trends in complaints based on experience over 3 years. The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

The ‘My Customer Requests’ tile in the CRM was launched on 7 October 2019 with enhanced capability to record complaints. Since then it has been used to capture information on the majority of complaints received by the Agency, although the previous ‘My Feedback’ tile is still being used in a small number of cases. Details of a complaint are captured differently on the ‘My Customer Requests’ tile.

Table I.22 shows the number of complaints in 2022-23 Q2 compared with previous quarters by the source of complaint, and by the complaint subject. All complaints recorded on both the ‘My Feedback’ tile and the ‘My Customer Requests’ tile are included. The list of complaint subjects reflects the combination of all options which can be selected on both the old and the new tiles. Also, on the ‘My Customer Requests’ tile it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. As a result, the sum of participant complaints, provider complaints and other complaints is higher than the total number of complaints.

Table I.23 shows the number of complaints by type as well as by source and subject of complaint based on records. These results include all complaints submitted from 1 July 2016 and complaints made during that quarter.

216 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection. December 2022 | NDIS Quarterly Report to disability ministers 287

Table I.22 Complaints by quarter – Western Australia 217 218 Number of Prior Complaints made by or on behalf of: 2022-23 Q2 Total unique Quarters complainants People who have submitted an access request: Complaint about ECA Partner 18 <11 18 17 People who have submitted an access request: Complaint about LAC Partner 283 27 310 279 People who have submitted an access request: Complaints about service providers 516 35 551 451 People who have submitted an access request: Complaints about the Agency 6,841 534 7,375 4,239 People who have submitted an access request: Critical/ Reportable Incident 1,825 202 2,027 1,450 People who have submitted an access request: Unclassified 87 <11 88 83

People who have submitted an access request: Total 9,570 799 10,369 5,690

Percentage of the number of active participants 7.2% 6.6% 7.2% n/a

Figure I.2 Number and proportion of participant complaints over time incrementally (left) and cumulatively (right) – Western Australia 9.6% 8.0% 1,400 10.0% 7.2% 7.2% 7.2% 6.9% 7.0% 7.1% 9.0% 8.1% 8.0% 12,000 6.6% 6.7% 6.4% 6.5% 6.5% 6.5% 7.0% 10,369 1,200 6.5% 7.7% 7.6% 9,570 8.0% 7.1% 7.1% 7.0% 10,000 977 6.8% 6.7% 6.0% 6.6% 8,673 1,000 6.2% 7.0% 866 887 883 897 7,790 5.1% 799 6.0% 8,000 6,903 5.0% 800 691

569 603 580 5.0% 6,000 5,060 6,037 4.0% 600 4.0% 455 4,369 3.0% 3,789 394 379 3,186 400 3.0% 4,000 2,617 2.0% 2,238 2.0% 1,783 2,000 200 1.0% 1.0% 0 0.0% 0 0.0% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22

Participant complaints Rate of complaints to active participants Participant complaints Rate of complaints to active participants

217 Note that 63% of all complainants made only one complaint, 19% made two complaints and 17% made three or more complaints. 218 Percentage of the number of active participants is calculated as the number of complaints made by people who have sought access divided by the number of active participants. The number of active participants used in the calculation takes into account the length of time participants have been in the Scheme. December 2022 | NDIS Quarterly Report to disability ministers 288

Table I.23 Participant complaints by type. Complaints with a related party who has submitted an access request – Western Australia 219 Prior Prior 2022-23 2022-23 Q2 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - - Count Percentage Count Percentage Count Percentage Complaints about the Agency - Individual needs 145 2% <11 n/a 145 2% Complaints about the Agency - Information unclear 73 1% <11 n/a 74 1% Complaints about the Agency - NDIA Access 173 3% 17 3% 190 3% Complaints about the Agency - NDIA Engagement <11 n/a <11 n/a <11 n/a Complaints about the Agency - NDIA Finance 464 7% 40 7% 504 7% Complaints about the Agency - NDIA Fraud and 24 0% <11 n/a 30 0% Compliance Complaints about the Agency - NDIA Plan 1,793 26% 214 40% 2,007 27% Complaints about the Agency - NDIA Process 699 10% 72 13% 771 10% Complaints about the Agency - NDIA Resources 73 1% <11 n/a 82 1% Complaints about the Agency - NDIA Staff 379 6% 68 13% 447 6% Complaints about the Agency - NDIA Timeliness 1,631 24% 96 18% 1,727 23% Complaints about the Agency - Participation, 15 0% <11 n/a 15 0% engagement and inclusion Complaints about the Agency - Provider Portal <11 n/a <11 n/a <11 n/a Complaints about the Agency - Quality & <11 n/a <11 n/a <11 n/a Safeguards Commission Complaints about the Agency - Reasonable and 169 2% <11 n/a 170 2% necessary supports Complaints about the Agency - Staff conduct - 64 1% <11 n/a 64 1% Agency Complaints about the Agency - The way the NDIA 135 2% <11 n/a 137 2% carried out its decision making Complaints about the Agency - Timeliness 518 8% <11 n/a 518 7% Complaints about the Agency - Other 469 7% <11 n/a 476 6%

Complaints about the Agency - Total 6,841 100% 534 100% 7,375 100% Complaints about ECA Partner - ECA <11 n/a <11 n/a <11 n/a Engagement Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Process <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Timeliness <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total 18 100% <11 n/a 18 100% Complaints about LAC Partner - LAC Engagement <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about LAC Partner - LAC Plan 43 15% <11 n/a 43 14% Complaints about LAC Partner - LAC Process 33 12% <11 n/a 37 12% Complaints about LAC Partner - LAC Resources <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Staff 165 58% 18 67% 183 59% Complaints about LAC Partner - LAC Timeliness 35 12% <11 n/a 39 13% Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about LAC Partner - Total 283 100% 27 100% 310 100% Complaints about service providers - Provider 15 3% <11 n/a 15 3% costs

219 There are 9,570 total participant complaints in Prior Quarters, 799 total participant complaints in 2022-23 Q2, and 10,369 total participant complaints as at 31 December 2022, including 88 unclassified participant complaints as at 31 December 2022. December 2022 | NDIS Quarterly Report to disability ministers 289

Prior Prior 2022-23 2022-23 Q2 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - - Count Percentage Count Percentage Count Percentage Complaints about service providers - Provider 30 6% <11 n/a 32 6% Finance Complaints about service providers - Provider 38 7% <11 n/a 41 7% Fraud and Compliance Complaints about service providers - Provider 12 2% <11 n/a 13 2% process Complaints about service providers - Provider 224 43% 24 69% 248 45% Service Complaints about service providers - Provider 88 17% <11 n/a 93 17% Staff Complaints about service providers - Service 25 5% <11 n/a 25 5% Delivery Complaints about service providers - Staff conduct 18 3% <11 n/a 18 3% Complaints about service providers - Supports 24 5% <11 n/a 24 4% being provided Complaints about service providers - Other 42 8% <11 n/a 42 8%

Complaints about service providers - Total 516 100% 35 100% 551 100% Critical/ Reportable Incident - Allegations against a 477 26% 68 34% 545 27% provider Critical/ Reportable Incident - Allegations against 216 12% 16 8% 232 11% Informal Supports Critical/ Reportable Incident - Allegations against <11 n/a <11 n/a <11 n/a NDIA Staff/Partners Critical/ Reportable Incident - Participant threat 367 20% 39 19% 406 20% Critical/ Reportable Incident - Provider reporting 765 42% 79 39% 844 42% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a Critical/ Reportable Incident - Total 1,825 100% 202 100% 2,027 100%

Table I.24 AAT Cases by category at 31 December 2022 – Western Australia Prior Quarters - Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Total - Category Count Percentage Count Percentage Count Percentage Access 159 17% 16 14% 175 17% Plan 727 78% 90 80% 817 78% Plan Reassessment 22 2% <11 n/a 23 2% Other 27 3% <11 n/a 32 3%

Total cases 935 100% 112 100% 1,047 100%

Percentage of the number of active 0.71% n/a 0.92% n/a 0.72% n/a participants

Figure I.3 Number and proportion of AAT cases over time incrementally (left) and cumulatively (right) – Western Australia 500 1.80% 1.58% 1,400 0.70%0.71% 0.72% 0.80% 450 1.60% 0.67% 0.70% 1,200 400 0.60% 1.29% 1.40% 1,047 350 0.60% 1.04% 1.20% 1,000 0.48% 935 300 0.90% 0.92%1.00% 0.40% 0.40%0.40% 0.42% 850 0.50% 250 0.78% 0.72% 800 0.37% 0.37% 0.37% 731 0.80% 0.40% 200 168 600 588 420 0.30% 150 0.49% 0.40%0.42% 0.40%0.36% 143 119 112 0.60% 328 92 85 0.40% 400 0.20% 100 0.21% 76 218 252 50 27 26 31 36 34 0.20% 200 107 133 164 182 0.10% 18 0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Total AAT cases (Incremental) Total AAT cases (Cumulative) Rate of AAT cases to active participants Rate of AAT cases to active participants

December 2022 | NDIS Quarterly Report to disability ministers 290

Table I.25 AAT cases by open/closed and decision – Western Australia 220 221 AAT cases by open/closed and decision Number of cases Number of unique active participants AAT Cases 1,047 988 Open AAT Cases 373 371 Closed AAT Cases 674 651 Resolved before hearing 668 646 Gone to hearing and received a substantive decision <11 <11

220 The numbers of AAT cases that went to hearing and received a substantive decision for Western Australia are not shown due to insufficient numbers. 221 The Tribunal will affirm the decision under review if it finds that the Agency has made the correct decision, or vary the decision under review if it finds the Agency’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the Agency has made a wholly or partially incorrect decision. In this case they can replace the Agency’s decision, or send the case back to the Agency with considerations to be taken when making a new decision. December 2022 | NDIS Quarterly Report to disability ministers 291

Part Four: Providers and the growing market Table I.26 Key markets indicators by quarter – Western Australia 222 223 Market indicators Previous Quarter 2022-23 Q2 Average number of active providers per active participant 1.26 1.24 Number of providers delivering new types of supports 260 247 Share of payments - top 25%: Daily Tasks/Shared Living (Percentage) 90% 91% Share of payments - top 25%: Therapeutic Supports (Percentage) 95% 95% Share of payments - top 25%: Participate Community (Percentage) 91% 91% Share of payments - top 25%: Early Childhood Supports (Percentage) 90% 91% Share of payments - top 25%: Assist Personal Activities (Percentage) 93% 93%

Table I.27 Cumulative number of providers that have been ever active as at 31 December 2022 by quarter of activity – Western Australia 224 Activity Number of providers Active for the first time in 2022-23 Q2 75 Active in 2022-23 Q2 and also in previous quarters 1,167

Active in 2022-23 Q2 1,242

Inactive in 2022-23 Q2 1,609 Active ever 2,851

Table I.28 Distribution of active providers in 2022-23 Q2 by their status in 2022-23 Q1 and payment band in 2022-23 Q2 – Western Australia 225 Active in previous Inactive in previous Active for the first Amount paid in 2022-23 Q2 quarter and this quarter and active this Total time this quarter quarter quarter $0-$2,000 195 38 35 268 $2,001-$10,000 237 16 19 272 $10,001-$100,000 352 8 18 378 $100,001-$250,000 110 <5 <5 113 $250,000+ 210 <5 <5 211 Total 1,104 63 75 1,242

Table I.29 Proportion of active participants with approved plans accessing mainstream supports – Western Australia 226 Mainstream service Prior Quarters 2022-23 Q2 Total Daily Activities 11% 11% 11% Health & Wellbeing 70% 73% 71% Lifelong Learning 31% 30% 31% Other 29% 28% 28% Non-categorised 12% 10% 12% Any mainstream service 96% 96% 96%

222 In-kind payments are not included. However, if in-kind payments were included, the average number of providers per participant would be higher. 223 Share of payments going to the top 25% of active providers relates to the top five registration groups by payment amount. 224 Active providers refer to those who have received payment for supports provided to Agency-managed participants and plan managers. 225 Payments by state/territory are determined by the address of the participant who received the support. As a result, a provider who supports participants in multiple jurisdictions may appear in a smaller payment band at state/territory level compared with the national results. 226 Trial participants (participants with initial plans approved prior to 1 July 2016) are not included. December 2022 | NDIS Quarterly Report to disability ministers 292

Part Five: Financial sustainability Note: In Table I.30 and Figures I.4 to I.12, average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group.

Table I.30 Distribution of participants by annualised committed support band - active participants with initial plan approvals as at 2022-23 Q2 – Western Australia Average annualised Distribution of all Distribution of participants committed supports band participants (excluding SIL participants) $0-$5,000 2.0% 2.1% $5,001-$10,000 5.5% 5.8% $10,001-$15,000 9.0% 9.4% $15,001-$20,000 9.7% 10.2% $20,001-$25,000 10.9% 11.5% $25,001-$30,000 7.1% 7.5% $30,001-$50,000 17.9% 18.9% $50,001-$100,000 17.8% 18.7% $100,001-$150,000 6.3% 6.6% $150,001-$200,000 3.4% 3.5% $200,001-$250,000 2.2% 1.8% $250,001+ 7.7% 3.4%

Figure I.4 Average annualised committed supports and average payments by age group as at 31 December 2022 – Western Australia $131,400 $140,000 $125,300 $121,200 $122,900 $92,500 $90,100 $87,800 $112,800 $88,900 $120,000 $83,500

$100,000 $84,600

$58,300 $77,300 $80,000 $55,200

$60,000 $45,500

$28,600 $32,500 $40,000 $28,300 $22,300 $20,300

$20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 293

Figure I.5 Average annualised committed supports and average payments (participants in SIL) by age group as at 31 December 2022 – Western Australia

$500,000 $459,100 $399,600 $426,700 $450,000 $360,400 $382,300 $388,200 $374,600 $375,600 $400,000 $335,500 $302,400 $292,500 $340,000 $320,700 $350,000 $277,400

$300,000

$250,000

$200,000

$150,000

$100,000

$50,000

$0 0 to 6 7$0to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All $0 Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure I.6 Average annualised committed supports and average payments (participants not in SIL) by age group as at 31 December 2022 – Western Australia

$120,000

$96,800 $98,300

$90,000 $66,200 $100,000 $86,800 $68,100 $86,300 $60,100 $60,000 $56,800

$80,000 $69,300 $45,100 $60,200

$40,900 $60,000 $43,900

$27,300 $32,500 $40,000 $28,200 $22,300 $20,200

$20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 294

Figure I.7 Average annualised committed supports and average payments by primary disability group as at 31 December 2022 – Western Australia Acquired brain injury $132,200 $180,200 Autism $29,900 $42,100 Cerebral palsy $117,500 $155,400 Developmental delay $14,200 $24,500 Global developmental delay $17,700 $27,800 Hearing impairment $8,500 $17,300 Intellectual disability $86,400 $115,100 Multiple sclerosis $64,300 $95,000 group Psychosocial disability $51,000 $79,900 Spinal cord injury $156,100 $212,300 Stroke $101,200 $152,600 Visual impairment $34,400 $51,500 disability Other neurological $103,100 $152,300 Other physical $51,500 $85,200 Primary Other sensory/speech $12,000 $21,000 Other $62,200 $99,200 All $55,200 $77,300 $0 $40,000 $80,000 $120,000 $160,000 $200,000 $240,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure I.8 Average annualised committed supports and average payments (participants in SIL) by primary disability group as at 31 December 2022 – Western Australia Acquired brain injury $331,000 $417,000 Autism $362,000 $414,800 Cerebral palsy $360,200 $444,700 Developmental delay $0$0 Global developmental delay $0$0 Hearing impairment $0$0 Intellectual disability $291,900 $349,300 group PsychosocialMultiple sclerosisdisability $288,000 $272,900$318,200 $415,800 Spinal cord injury $509,000 $631,800 Stroke $332,200 $413,000 Visual impairment disability Other neurological $362,700 $466,600 Other physical Other sensory/speech $0 Primary Other All $320,700 $388,200 $0 $200,000 $400,000 $600,000 $800,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 295

Figure I.9 Average annualised committed supports and average payments (participants not in SIL) by primary disability group as at 31 December 2022 – Western Australia Acquired brain injury $91,800 $130,600 Autism $23,700 $35,300 Cerebral palsy $79,100 $109,200 Developmental delay $14,200 $24,500 Global developmental delay $17,700 $27,800 Hearing impairment $8,500 $17,300 Intellectual disability $56,600 $80,800 group PsychosocialMultiple sclerosisdisability $42,600$56,400$69,700$82,000 Spinal cord injury $139,000 $188,400 Stroke $81,200 $124,600 Visual impairment $31,400 $48,400 disability Other neurological $82,400 $122,700 Other physical $48,300 $80,200 Other sensory/speech $10,800 $17,200 Primary Other $53,000 $83,800 All $40,900 $60,200 $0 $40,000 $80,000 $120,000 $160,000 $200,000 $240,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure I.10 Average annualised committed supports and average payments by reported level of function as at 31 December 2022 – Western Australia $350,000

$295,500 $300,000 $225,000

$250,000

$191,000 $200,000 $143,100

$150,000

$99,900 $94,200 $66,600 $78,300 $77,300 $57,300 $100,000 $65,600 $59,900 $63,000 $55,200 $37,000 $44,100 $37,100 $35,300 $29,800 $31,300 $25,900 $23,400 $50,000 $23,300 $24,800 $22,800 $19,100 $17,800 $14,000 $14,500 $15,100

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 296

Figure I.11 Average annualised committed supports and average payments (participants in SIL) by reported level of function as at 31 December 2022 – Western Australia $471,600 $500,000 $417,700 $372,200 $345,500 $450,000 $392,400 $393,300 $388,200 $400,000 $320,000 $324,500 $320,700

$331,000 $350,000 $305,100 $279,700 $293,800 $249,400 $300,000 $232,700

$250,000

$200,000

$150,000

$100,000 $0 $0 $0 $0 $0 $0 $0 $0 $0 $50,000 $0 $0 $0 $0 $0 $0 $0 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure I.12 Average annualised committed supports and average payments (participants not in SIL) by reported level of function as at 31 December 2022 – Western Australia $250,000 $233,600 $174,700

$200,000

$143,300 $150,000 $102,300

$87,000 $100,000 $50,900 $84,700 $53,200 $62,700 $58,500 $60,200 $56,300 $34,900 $47,900 $40,900 $38,800 $31,900 $24,800 $21,700 $33,500 $50,000 $22,800 $28,900 $24,700 $28,500 $21,300 $14,500 $17,100 $14,000 $16,900 $0 $13,500 $0

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 297

Table I.31 Total annualised committed supports and total payments by support category as at 31 December 2022 ($m) – Western Australia 227 228 Total annualised Total payments for the year Support Category committed supports at ending 31 December 2022 31 December 2022 Core: Daily Activities $1,340.0 $1,766.1 Core: Consumables $50.3 $79.2 Core: Social and Civic $494.0 $759.3 Core: Transport $43.7 $41.3 Capacity Building: Choice and Control $33.9 $39.3 Capacity Building: Daily Activities $363.9 $624.8 Capacity Building: Employment $8.1 $34.9 Capacity Building: Health and Wellbeing $2.0 $4.4 Capacity Building: Home Living $0.03 $0.3 Capacity Building: Lifelong learning $0.0 $0.04 Capacity Building: Relationships $42.4 $89.5 Capacity Building: Social and Civic $21.0 $54.3 Capacity Building: Support Coordination $70.7 $107.3 Capital: Assistive Technology $72.0 $178.4 Capital: Home Modifications $12.7 $38.5 All $2,561.8 $3,817.6

227 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. A small quantity of payments and committed supports have missing support category and are included in totals. 228 Total payments for home modifications in Western Australia were $12.7m. Of which, $4.6m (36%) has been paid for specialised disability accommodation (SDA) supports, and $8.1m (64%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.3m processed off-system in June 2022. Total annualised committed supports for home modifications in Western Australia were $38.5m. Of which, $22.6m (59%) has been allocated for specialised disability accommodation (SDA) supports, and $15.9m (41%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 298

Table I.32 Total annualised committed supports and total payments (participants in SIL) by support category as at 31 December 2022 ($m) – Western Australia 229 230 Total annualised Total payments for the year Support Category committed supports ending 31 December 2022 at 31 December 2022 Core: Daily Activities $590.2 $711.8 Core: Consumables $5.7 $10.3 Core: Social and Civic $95.5 $150.5 Core: Transport $3.2 $6.1 Capacity Building: Choice and Control $1.1 $1.5 Capacity Building: Daily Activities $21.4 $35.0 Capacity Building: Employment $0.2 $1.0 Capacity Building: Health and Wellbeing $0.3 $0.7 Capacity Building: Home Living $0.0 $0.0 Capacity Building: Lifelong learning $0.0 $0.0 Capacity Building: Relationships $14.3 $25.6 Capacity Building: Social and Civic $0.2 $0.5 Capacity Building: Support Coordination $9.5 $13.3 Capital: Assistive Technology $8.2 $23.5 Capital: Home Modifications $3.2 $17.2 All $759.2 $996.8

229 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 230 Total payments for home modifications in Western Australia were $3.2m. Of which, $3.0m (93%) has been paid for specialised disability accommodation (SDA) supports, and $0.2m (7%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.3m processed off-system in June 2022. Total annualised committed supports for home modifications in Western Australia were $17.2m. Of which, $16.7m (97%) has been allocated for specialised disability accommodation (SDA) supports, and $0.6m (3%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 299

Table I.33 Total annualised committed supports and total payments (participants not in SIL) by support category as at 31 December 2022 ($m) – Western Australia 231 232 Total annualised Total payments for the year Support Category committed supports at ending 31 December 2022 31 December 2022 Core: Daily Activities $749.8 $1,054.3 Core: Consumables $44.5 $68.9 Core: Social and Civic $398.5 $608.7 Core: Transport $40.5 $35.2 Capacity Building: Choice and Control $32.8 $37.8 Capacity Building: Daily Activities $342.5 $589.7 Capacity Building: Employment $7.9 $34.0 Capacity Building: Health and Wellbeing $1.7 $3.7 Capacity Building: Home Living $0.0 $0.3 Capacity Building: Lifelong learning $0.0 $0.0 Capacity Building: Relationships $28.1 $63.9 Capacity Building: Social and Civic $20.9 $53.8 Capacity Building: Support Coordination $61.2 $94.1 Capital: Assistive Technology $63.8 $155.0 Capital: Home Modifications $9.5 $21.3 All $1,802.6 $2,820.8

Table I.34 Payments by financial year in which support was provided, compared to committed supports ($m) – Western Australia 233 234 2022-23 Financial year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 to date Total Committed 0.2 19.6 70.6 173.3 225.2 546.4 1,534.2 2,728.3 3,171.5 1,888.5

Total Paid 0.0 11.2 51.8 133.3 167.0 392.8 1,021.7 1,929.8 2,343.8 1,259.1

% utilised to date 14% 57% 73% 77% 74% 72% 67% 71% 74% 67%

Table I.35 Percentage change in plan budgets for active participants – Western Australia 235 236 Inflation type Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Intraplan Inflation 1.9% 3.3% 3.3% 4.9% 5.2% 5.8% 9.0% 5.2% Interplan Inflation -1.6% -1.4% 1.0% 6.0% 5.3% 10.5% 15.9% 12.3% Total Inflation 0.3% 1.9% 4.3% 11.0% 10.5% 16.2% 24.9% 17.6%

231 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 232 Total payments for home modifications in Western Australia were $9.5m. Of which, $1.6m (17%) has been paid for specialised disability accommodation (SDA) supports, and $7.9m (83%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.03m processed off-system in June 2022. Total annualised committed supports for home modifications in Western Australia were $21.3m. Of which, $6.0m (28%) has been allocated for specialised disability accommodation (SDA) supports, and $15.3m (72%) has been allocated for non-SDA supports. 233 Jurisdiction is defined by the current residing address of the participant. As a result, there are small amounts of committed supports and payments in respect of 2013-14 for Western Australia. 234 The utilisation rate for 2022-23 to date will likely increase due to a lag between when support is provided and when it is paid. 235 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July 2022, which impacts the September 2022 quarter. 236 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the overall total inflation has not changed. December 2022 | NDIS Quarterly Report to disability ministers 300

Figure I.13 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - all participants – Western Australia 237

30% 3,346 (20%) reassessments 8,949 (52%) reassessments with with 5%+ deflation 5%+ inflation 25%

20% 18% 17%

15% 12% 11% 10% 10% 8% 8%

4% 5% 4% 3% 3% 1% 1% 1% 0% count, 0.1 0.1 0.2 0.5 0.7 1.8 1.9 2.9 3.1 1.4 1.4 0.6 0.4 2.1 0.0k -5% below -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to above -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% 80% 80% Change in annualised plan budget - percentage

237 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. December 2022 | NDIS Quarterly Report to disability ministers 301

Appendix J: South Australia

Part One: Participants and their plans Table J.1 Active participants by quarter of entry, plan and entry type – South Australia 238 Participant breakdown Prior Quarters 2022-23 Q2 Total Access decisions 61,318 2,159 63,477 Active Eligible - Total 48,695 1,671 50,366 Active Eligible - New 33,112 1,639 34,751 Active Eligible - State 12,697 14 12,711 Active Eligible - Commonwealth 2,886 18 2,904 Active Participant Plans (excl ECA) - Total 47,917 1,679 49,596 Active Participant Plans (excl ECA) - New 32,437 1,638 34,075 Active Participant Plans (excl ECA) - State 12,613 21 12,634 Active Participant Plans (excl ECA) - Commonwealth 2,867 20 2,887 Active Participant Plans - Total 48,846 2,656 50,573 Active Participant Plans - Early Intervention (s25) 15,786 821 16,607 Active Participant Plans - Permanent Disability (s24) 32,131 858 32,989 Active Participant Plans - ECA 929 977 977

Table J.2 People who have left the Scheme since 1 July 2013 as at 31 December 2022 – South Australia People leaving the Scheme Total Number of people who have left the Scheme 3,416 Early Intervention participants 1,553 Permanent disability participants 1,863

238 The definition used to report on Early Childhood Approach is the number of children accessing early connections. The number of children accessing early connections is at the end of the current and prior quarters. December 2022 | NDIS Quarterly Report to disability ministers 302

Table J.3 Assessment of access by age group and gender – South Australia Male - Male - Female - Female - Other - Other - Total - Total - Number Percentage of Number Percentage of Number Percentage of Percentage Age Number of access of access of access of access Group of access access decisions access decisions access decisions decisions met met eligible met eligible met eligible eligible 0 to 6 12,654 97% 5,108 97% 96 90% 17,858 97% 7 to 14 7,521 90% 3,703 89% 176 90% 11,400 90% 15 to 18 1,506 90% 991 88% 87 92% 2,584 89% 19 to 24 1,515 89% 987 84% 99 89% 2,601 87% 25 to 34 2,129 87% 1,551 81% 104 89% 3,784 85% 35 to 44 2,107 85% 1,689 76% 108 89% 3,904 81% 45 to 54 2,757 82% 2,411 71% 143 79% 5,311 76% 55 to 64 3,550 77% 3,030 64% 171 71% 6,751 71% 65+ 201 65% 191 58% 26 72% 418 62% Missing <11 n/a <11 n/a <11 n/a <11 n/a Total 33,940 89% 19,661 81% 1,010 84% 54,611 86%

Table J.4 Assessment of access by primary disability group and gender – South Australia 239 Male - Male - Female - Female - Other - Other - Total - Total - Number Percentage Number Percentage Number Percentage Number Percentage of Primary disability group of of access of of access of of access of access access decisions access decisions access decisions access decisions met eligible met eligible met eligible met eligible Acquired brain injury 1,275 95% 686 92% 45 92% 2,006 94% Autism 14,243 98% 5,822 98% 338 97% 20,403 98% Cerebral palsy 711 97% 598 98% 27 96% 1,336 97% Developmental delay 3,479 97% 1,391 96% 23 92% 4,893 96% Global developmental 1,316 99% 601 99% 11 100% 1,928 99% delay Hearing impairment 969 91% 1,001 89% 36 88% 2,006 90% Intellectual disability 4,934 96% 3,790 95% 254 95% 8,978 95% Multiple sclerosis 267 91% 707 89% 18 78% 992 89% Psychosocial disability 2,112 69% 1,676 58% 65 61% 3,853 64% Spinal cord injury 331 96% 165 96% 20 100% 516 96% Stroke 401 86% 300 82% 20 87% 721 84% Visual impairment 427 86% 409 84% 19 90% 855 85% Other neurological 1,167 81% 943 79% 26 87% 2,136 80% Other physical 1,117 56% 985 40% 52 45% 2,154 47% Other sensory/speech 607 54% 220 45% <11 n/a 832 51% Other 409 48% 232 26% 11 28% 652 37% Missing 175 91% 135 95% 40 100% 350 94% Total 33,940 89% 19,661 81% 1,010 84% 54,611 86%

In the tables below, the percentage figures have been rounded. Therefore, the totals may not always add up to one hundred percent.

239 Down syndrome is included in intellectual disability. December 2022 | NDIS Quarterly Report to disability ministers 303

Table J.5 Participant profile per quarter by participants identifying as First Nations Peoples – South Australia Prior Quarters - Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile Count Percentage - Count Percentage Count Percentage First Nations Participants 2,914 6% 151 9% 3,065 6% Non-First Nations Participants 38,395 80% 1,283 76% 39,678 80% Not Stated 6,608 14% 245 15% 6,853 14% Total 47,917 100% 1,679 100% 49,596 100%

Table J.6 Participant profile per quarter by culturally and linguistically diverse (CALD) status – South Australia 240 Prior Quarters - Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile Count Percentage - Count Percentage Count Percentage Culturally and linguistically diverse 3,474 7% 105 6% 3,579 7% Not culturally and linguistically 44,403 93% 1,574 94% 45,977 93% diverse Not stated 40 0% <11 n/a 40 0% Total 47,917 100% 1,679 100% 49,596 100%

Table J.7 Number of active participants with an approved plan who are identified as Younger People in Residential Aged Care (YPIRAC) as at 31 December 2022 – South Australia 241 Age group Total number of active participants Under 45 <11 45 to 54 13 55 to 64 102 Total YPIRAC (under 65) 118

Table J.8 Number of active participants under 65 in residential aged care with an approved plan over time incrementally and cumulatively – South Australia 242 Participants in residential aged care (under 65) Incremental Cumulative Dec-19 -1 220 Mar-20 11 231 Jun-20 -12 219 Sep-20 3 222 Dec-20 -3 219 Mar-21 -21 198 Jun-21 -4 194 Sep-21 -16 178 Dec-21 -7 171 Mar-22 -14 157 Jun-22 -12 145 Sep-22 -13 132 Dec-22 -14 118

240 The number of CALD participants excludes participants who identify as First Nations Peoples from the September 2021 quarter, but they are included in the results prior to the September 2021 quarter. 241 There are a further 123 active participants aged 65 years or over who are currently in residential aged care. 242 The cumulative results are measured as the numbers of active participants in residential aged care at the end of each quarter. The incremental results are the change in cumulative number of active participants in residential aged care each quarter. December 2022 | NDIS Quarterly Report to disability ministers 304

Table J.9 Participant profile per quarter by remoteness – South Australia 243 244 Prior Quarters - Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile Count Percentage - Count Percentage Count Percentage Major cities 36,207 76% 1,271 76% 37,478 76% Population > 50,000 816 2% 33 2% 849 2% Population between 15,000 and 50,000 4,270 9% 145 9% 4,415 9% Population between 5,000 and 15,000 1,655 3% 60 4% 1,715 3% Population less than 5,000 3,770 8% 132 8% 3,902 8% Remote 839 2% 29 2% 868 2% Very Remote 357 1% <11 n/a 366 1% Missing <11 n/a <11 n/a <11 n/a Total 47,917 100% 1,679 100% 49,596 100%

Table J.10 Participant profile per quarter by primary disability group – South Australia 245 246 247 Prior Quarters - Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Primary disability group Count Percentage - Count Percentage Count Percentage Autism 19,330 40% 547 33% 19,877 40% Intellectual disability 8,351 17% 105 6% 8,456 17% Psychosocial disability 3,424 7% 142 8% 3,566 7% Developmental delay 3,445 7% 481 29% 3,926 8% Hearing impairment 1,840 4% 50 3% 1,890 4% Other neurological 1,647 3% 53 3% 1,700 3% Other physical 1,738 4% 32 2% 1,770 4% Cerebral palsy 1,259 3% <11 n/a 1,268 3% Acquired brain injury 1,674 3% 43 3% 1,717 3% Global developmental delay 1,573 3% 111 7% 1,684 3% Visual impairment 795 2% 11 1% 806 2% Multiple sclerosis 895 2% 28 2% 923 2% Stroke 620 1% 19 1% 639 1% Spinal cord injury 449 1% <11 n/a 454 1% Other 503 1% 42 3% 545 1% Other sensory/speech 374 1% <11 n/a 375 1% Total 47,917 100% 1,679 100% 49,596 100%

243 The distributions are calculated excluding active participants with a missing remoteness classification. 244 The number of active participants by remoteness is based on the Modified Monash Model (MMM) measure of remoteness. 245 Table order based on national proportions in Table E.10 (highest to lowest). 246 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 247 Down syndrome is included in intellectual disability, representing 2% (804) of all Scheme participants in South Australia. December 2022 | NDIS Quarterly Report to disability ministers 305

Table J.11 Participant profile per quarter (participants in SIL) by primary disability group – South Australia 248 249 Prior Quarters Prior Quarters 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group - Count - Percentage Count Percentage Count Percentage Autism 359 13% <11 n/a 359 13% Intellectual disability 1,442 52% <11 n/a 1,443 52% Psychosocial disability 211 8% <11 n/a 211 8% Developmental delay <11 n/a <11 n/a <11 n/a Hearing impairment <11 n/a <11 n/a <11 n/a Other neurological 153 5% <11 n/a 153 5% Other physical 26 1% <11 n/a 26 1% Cerebral palsy 199 7% <11 n/a 199 7% Acquired brain injury 253 9% <11 n/a 253 9% Global developmental delay <11 n/a <11 n/a <11 n/a Visual impairment 11 0% <11 n/a 11 0% Multiple sclerosis 42 2% <11 n/a 43 2% Stroke 52 2% <11 n/a 52 2% Spinal cord injury 18 1% <11 n/a 18 1% Other 23 1% <11 n/a 23 1% Other sensory/speech <11 n/a <11 n/a <11 n/a Total 2,789 100% <11 n/a 2,791 100%

Table J.12 Participant profile per quarter (participants not in SIL) by primary disability group – South Australia 250 Prior Quarters Prior Quarters 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group - Count - Percentage Count Percentage Count Percentage Autism 18,971 42% 547 33% 19,518 42% Intellectual disability 6,909 15% 104 6% 7,013 15% Psychosocial disability 3,213 7% 142 8% 3,355 7% Developmental delay 3,445 8% 481 29% 3,926 8% Hearing impairment 1,840 4% 50 3% 1,890 4% Other neurological 1,494 3% 53 3% 1,547 3% Other physical 1,712 4% 32 2% 1,744 4% Cerebral palsy 1,060 2% <11 n/a 1,069 2% Acquired brain injury 1,421 3% 43 3% 1,464 3% Global developmental delay 1,573 3% 111 7% 1,684 4% Visual impairment 784 2% 11 1% 795 2% Multiple sclerosis 853 2% 27 2% 880 2% Stroke 568 1% 19 1% 587 1% Spinal cord injury 431 1% <11 n/a 436 1% Other 480 1% 42 3% 522 1% Other sensory/speech 374 1% <11 n/a 375 1% Total 45,128 100% 1,677 100% 46,805 100%

248 The results for the current quarter only include participants with SIL supports in their first plan. Participants who had an approved plan prior to the latest quarter and moved into SIL during the latest quarter are included in the prior quarters results. 249 Down syndrome is included in intellectual disability, representing 7% (194) of participants in SIL. 250 Down syndrome is included in intellectual disability, representing 1% (610) of participants not in SIL. December 2022 | NDIS Quarterly Report to disability ministers 306

Table J.13 Participant profile per quarter by reported level of function – South Australia 251 Reported level of Prior Quarters Prior Quarters 2022-23 Q2 - 2022-23 Q2 - Total - Total - function - Count - Percentage Count Percentage Count Percentage 1 (High Function) 4,144 9% 422 25% 4,566 9% 2 (High Function) 77 0% <11 n/a 87 0% 3 (High Function) 2,463 5% 125 7% 2,588 5% 4 (High Function) 2,252 5% 55 3% 2,307 5% 5 (High Function) 3,076 6% 139 8% 3,215 6% 6 (Moderate Function) 13,301 28% 475 28% 13,776 28% 7 (Moderate Function) 2,392 5% 51 3% 2,443 5% 8 (Moderate Function) 3,132 7% 83 5% 3,215 6% 9 (Moderate Function) 233 0% <11 n/a 239 0% 10 (Moderate Function) 4,776 10% 117 7% 4,893 10% 11 (Low Function) 1,631 3% <11 n/a 1,637 3% 12 (Low Function) 5,498 11% 113 7% 5,611 11% 13 (Low Function) 4,299 9% 77 5% 4,376 9% 14 (Low Function) 579 1% <11 n/a 579 1% 15 (Low Function) <11 n/a <11 n/a <11 n/a Missing 59 n/a <11 n/a 59 n/a Total 47,917 100% 1,679 100% 49,596 100%

Table J.14 Participant profile per quarter by age group – South Australia Prior Quarters - Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Total - Age Group Count Percentage Count Percentage Count Percentage 0 to 6 6,284 13% 723 43% 7,007 14% 7 to 14 13,789 29% 299 18% 14,088 28% 15 to 18 4,974 10% 76 5% 5,050 10% 19 to 24 4,097 9% 74 4% 4,171 8% 25 to 34 3,734 8% 78 5% 3,812 8% 35 to 44 3,526 7% 119 7% 3,645 7% 45 to 54 4,199 9% 119 7% 4,318 9% 55 to 64 5,185 11% 174 10% 5,359 11% 65+ 2,129 4% 17 1% 2,146 4% Total 47,917 100% 1,679 100% 49,596 100%

Table J.15 Participation rates by age group and gender at 31 December 2022 – SA 252 Participation Rate - Participation Rate - Participation Rate - Age group Male Female Total 0 to 6 6.6% 3.1% 5.0% 7 to 14 11.1% 5.0% 8.2% 15 to 18 7.5% 4.1% 5.9% 19 to 24 3.8% 2.2% 3.1% 25 to 44 1.8% 1.3% 1.6% 45 to 64 2.3% 2.0% 2.2% Total (aged 0 to 64) 4.1% 2.4% 3.3%

251 The distributions are calculated excluding participants with a missing reported level of function. 252 Participation rate refers to the proportion of general population that are NDIS participants. A small proportion of participants aged 0 to 64 years have a gender of ‘Other’. The participation rates for this group are included within the total rates. December 2022 | NDIS Quarterly Report to disability ministers 307

Part Two: Participant and family/carer outcomes

Note: In Tables J.16 to J.20 outcomes for participants and/or their families and carers, R1, R2, R3, R4, R5 and R6 mean first reassessment, second reassessment, third reassessment, fourth reassessment, fifth reassessment and sixth reassessment respectively.

Table J.16 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=4,266), ‘participant social and community engagement rate’ (n=4,285), ‘parent and carer employment rate’ (n=3,099) at entry, first (R1) and second (R2) plan reassessment and ‘participant choice and control’ (n=2,606) at first (R1) and second (R2) plan reassessment - participants who entered between 1 July 2016 and 31 December 2020 - South Australia 253 Age group Baseline R1 R2 2022-23 Target Participant employment rate - Aged 15 to 24 years 13% 20% 23% 26% Participant employment rate - Aged 25 to 34 years 37% 36% 36% 26% Participant employment rate - Aged 35 to 44 years 33% 31% 31% 26% Participant employment rate - Aged 45 to 54 years 29% 29% 27% 26% Participant employment rate - Aged 55 to 64 years 21% 20% 19% 26% Participant employment rate - Aged 65+ years 11% 8% 8% 26% Participant employment rate - Aged 25 to 64 years 29% 28% 27% 26% Participant employment rate - Aged 15 to 64 years 26% 26% 26% 26%

Participant social and community engagement rate - Aged 15 to 24 years 33% 38% 36% 46% Participant social and community engagement rate - Aged 25 to 34 years 37% 43% 43% 46% Participant social and community engagement rate - Aged 35 to 44 years 38% 43% 37% 46% Participant social and community engagement rate - Aged 45 to 54 years 35% 39% 38% 46% Participant social and community engagement rate - Aged 55 to 64 years 35% 38% 38% 46% Participant social and community engagement rate - Aged 65+ years 37% 38% 39% 46% Participant social and community engagement rate - Aged 25+ years 36% 40% 39% 46% Participant social and community engagement rate - Aged 15+ years 35% 40% 38% 46%

Parent and carer employment rate - Aged 0 to 14 years 47% 49% 51% 50% Parent and carer employment rate - Aged 15+ years 42% 43% 42% 50% Parent and carer employment rate - All ages 46% 47% 48% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 60% 64% 75% Participant Choice and Control - Aged 25+ years n/a 69% 75% 75% Participant Choice and Control - Aged 15+ years n/a 67% 73% 75%

253 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 308

Table J.17 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=3,548), ‘participant social and community engagement rate’ (n=3,559), ‘parent and carer employment rate’ (n=2,032) at entry, first (R1), second (R2) and third (R3) plan reassessment, and ‘participant choice and control’ (n=2,250) at first (R1), second (R2) and third (R3) plan reassessment - participants who entered between 1 July 2016 and 31 December 2019 - South Australia 254 Age group Baseline R1 R2 R3 2022-23 Target

Participant employment rate - Aged 15 to 24 years 14% 17% 20% 28% 26% Participant employment rate - Aged 25 to 34 years 33% 35% 35% 32% 26% Participant employment rate - Aged 35 to 44 years 34% 33% 30% 32% 26% Participant employment rate - Aged 45 to 54 years 30% 30% 29% 28% 26% Participant employment rate - Aged 55 to 64 years 22% 21% 18% 16% 26% Participant employment rate - Aged 65+ years 15% 13% 12% 11% 26% Participant employment rate - Aged 25 to 64 years 29% 29% 28% 26% 26% Participant employment rate - Aged 15 to 64 years 26% 26% 25% 26% 26%

Participant social and community engagement rate - Aged 15 to 24 years 33% 34% 34% 36% 46% Participant social and community engagement rate - Aged 25 to 34 years 43% 42% 46% 46% 46% Participant social and community engagement rate - Aged 35 to 44 years 37% 36% 41% 39% 46% Participant social and community engagement rate - Aged 45 to 54 years 43% 43% 36% 45% 46% Participant social and community engagement rate - Aged 55 to 64 years 37% 37% 38% 40% 46% Participant social and community engagement rate - Aged 65+ years 37% 38% 39% 40% 46% Participant social and community engagement rate - Aged 25+ years 40% 40% 40% 42% 46% Participant social and community engagement rate - Aged 15+ years 38% 38% 38% 41% 46%

Parent and carer employment rate - Aged 0 to 14 years 48% 50% 51% 51% 50% Parent and carer employment rate - Aged 15+ years 45% 50% 52% 46% 50% Parent and carer employment rate - All ages 47% 50% 51% 49% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 59% 65% 69% 75% Participant Choice and Control - Aged 25+ years n/a 66% 72% 77% 75% Participant Choice and Control - Aged 15+ years n/a 64% 70% 75% 75%

254 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2019 and have had a third plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 309

Table J.18 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=2,087), ‘participant social and community engagement rate’ (n=2,096), ‘parent and carer employment rate’ (n=1,138) at entry, first (R1), second (R2), third (R3) and fourth (R4) plan reassessment, and ‘participant choice and control’ (n=1,459) at first (R1), second (R2), third (R3) and fourth (R4) plan reassessment - participants who entered between 1 July 2016 and 31 December 2018 - South Australia 255 Age group Baseline R1 R2 R3 R4 2022-23 Target

Participant employment rate - Aged 15 to 24 years 13% 19% 24% 22% 28% 26% Participant employment rate - Aged 25 to 34 years 41% 41% 40% 32% 40% 26% Participant employment rate - Aged 35 to 44 years 39% 38% 33% 33% 33% 26% Participant employment rate - Aged 45 to 54 years 32% 26% 29% 28% 29% 26% Participant employment rate - Aged 55 to 64 years 23% 22% 21% 18% 17% 26% Participant employment rate - Aged 65+ years 19% 17% 15% 11% 12% 26% Participant employment rate - Aged 25 to 64 years 33% 32% 31% 27% 29% 26% Participant employment rate - Aged 15 to 64 years 29% 29% 29% 26% 29% 26% Participant social and community engagement rate - Aged 15 to 24 years 37% 39% 36% 36% 35% 46% Participant social and community engagement rate - Aged 25 to 34 years 41% 42% 41% 46% 47% 46% Participant social and community engagement rate - Aged 35 to 44 years 38% 40% 41% 43% 40% 46% Participant social and community engagement rate - Aged 45 to 54 years 44% 45% 42% 35% 43% 46% Participant social and community engagement rate - Aged 55 to 64 years 38% 39% 37% 38% 38% 46% Participant social and community engagement rate - Aged 65+ years 32% 27% 19% 28% 34% 46% Participant social and community engagement rate - Aged 25+ years 39% 40% 38% 39% 41% 46% Participant social and community engagement rate - Aged 15+ years 39% 40% 37% 38% 40% 46%

Parent and carer employment rate - Aged 0 to 14 years 44% 47% 48% 54% 51% 50% Parent and carer employment rate - Aged 15+ years 43% 45% 48% 45% 42% 50% Parent and carer employment rate - All ages 44% 46% 48% 51% 47% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 53% 61% 66% 67% 75% Participant Choice and Control - Aged 25+ years n/a 64% 72% 75% 77% 75% Participant Choice and Control - Aged 15+ years n/a 61% 68% 71% 74% 75%

255 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2018 and have had a fourth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 310

Table J.19 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=420), ‘participant social and community engagement rate’ (n=426), ‘parent and carer employment rate’ (n=524) at entry, first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment, and ‘participant choice and control’ (n=364) at first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment - participants who entered between 1 July 2016 and 31 December 2017 - South Australia 256 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years 7% 8% 18% 25% 27% 30% 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 28% 25% 27% 23% 21% 20% 26% Participant employment rate - Aged 15 to 64 years 19% 18% 23% 24% 24% 24% 26% Participant social and community engagement rate - Aged 15 27% 32% 39% 38% 39% 32% 46% to 24 years Participant social and community engagement rate - Aged 25 n/a n/a n/a n/a n/a n/a 46% to 34 years Participant social and community engagement rate - Aged 35 n/a n/a n/a n/a n/a n/a 46% to 44 years Participant social and community engagement rate - Aged 45 n/a n/a n/a n/a n/a n/a 46% to 54 years Participant social and community engagement rate - Aged 55 n/a n/a n/a n/a n/a n/a 46% to 64 years Participant social and community engagement rate - Aged 65+ n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 25+ 39% 45% 49% 39% 41% 43% 46% years Participant social and community engagement rate - Aged 15+ 34% 39% 45% 38% 40% 38% 46% years Parent and carer employment rate - Aged 0 to 14 years 46% 54% 59% 54% 40% 57% 50% Parent and carer employment rate - Aged 15+ years 51% 54% 59% 69% 49% 54% 50% Parent and carer employment rate - All ages 48% 54% 59% 61% 44% 56% 50% Participant Choice and Control - Aged 15 to 24 years n/a 59% 64% 65% 71% 69% 75% Participant Choice and Control - Aged 25+ years n/a 62% 72% 81% 71% 78% 75% Participant Choice and Control - Aged 15+ years n/a 60% 67% 69% 71% 72% 75%

256 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2017 and have had a fifth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 311

Table J.20 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=23), ‘participant social and community engagement rate’ (n=23), ‘parent and carer employment rate’ (n=124) at entry, first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment, and ‘participant choice and control’ (n=27) at first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment - participants who entered between 1 July 2016 and 31 December 2016 - South Australia 257

2022-23 Age group Baseline R1 R2 R3 R4 R5 R6 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 15 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant social and community engagement rate - Aged 15 to 24 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 25 to 34 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 35 to 44 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 45 to 54 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 55 to 64 n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 65+ n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 25+ n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 15+ n/a n/a n/a n/a n/a n/a n/a 46% years Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages n/a n/a n/a n/a n/a n/a n/a 50% Participant Choice and Control - Aged 15 to 24 years n/a 46% 63% 65% 65% 69% 72% 75% Participant Choice and Control - Aged 25+ years n/a n/a n/a n/a n/a n/a n/a 75% Participant Choice and Control - Aged 15+ years n/a 44% 64% 65% 65% 67% 72% 75%

257 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2016 and have had a sixth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 312

Part Three: Participant experience

Table J.21 Proportion of participants who agreed with statements about ‘Access’ (n = 945 in Prior Quarters, n = 116 in 2022-23 Q2), ‘Pre-planning’ (n = 820 in Prior Quarters, n = 93 in 2022-23 Q2), ‘Planning’ (n = 3,368 in Prior Quarters, n = 380 in 2022-23 Q2) and ‘Plan reassessment’ (n = 9,181 in Prior Quarters, n = 1,215 in 2022-23 Q2) of NDIS journey in 2022-23 Q2 compared to Prior Quarters – Survey administered by the AHA from the Dec 2020 quarter and previously by the Contact Centre – South Australia 258 Proportion of Proportion of participants participants Stage of NDIS journey responding responding with ‘Yes’ - with ‘Yes’ - Prior Quarters 2022-23 Q2 Access - Are you happy with how coming into the NDIS has gone? 85% 88% Access - Was the person from the NDIS respectful? 96% 97% Access - Do you understand what will happen next with your plan? 76% 73% Access - % of participants rating their overall experience as Very Good or Good. 77% 79% Pre-planning - Did the person from the NDIS understand how your disability affects your life? 84% 90% Pre-planning - Did you understand why you needed to give the information you did? 94% 92% Pre-planning - Were decisions about your plan clearly explained? 77% 86% Pre-planning - Are you clear on what happens next with your plan? 66% 73% Pre-planning - Do you know where to go for more help with your plan? 69% 69% Pre-planning - % of participants rating their overall experience as Very Good or Good. 76% 84% Planning - Did the person from the NDIS understand how your disability affects your life? 88% 88% Planning - Did you understand why you needed to give the information you did? 97% 97% Planning - Were decisions about your plan clearly explained? 86% 89% Planning - Are you clear on what happens next with your plan? 82% 83% Planning - Do you know where to go for more help with your plan? 87% 89% Planning - % of participants rating their overall experience as Very Good or Good. 82% 84% Plan reassessment - Did the person from the NDIS understand how your disability affects your life? 75% 73% Plan reassessment - Did you feel prepared for your plan reassessment? 82% 79% Plan reassessment - Is your NDIS plan helping you to make progress towards your goals? 84% 85% Plan reassessment - % of participants rating their overall experience as Very Good or Good. 67% 65%

258 Prior to 1 October 2020 the survey was administered by the NDIA’s National Contact Centre. Since October 2020, the participant satisfaction survey has been administered by an independent third party, Australian Healthcare Associates. This change in administrator resulted in a ‘break’ in the time series. For this reason, in this table the results from surveys conducted in the most recent quarter are compared only with those in previous quarters since 1 October 2020 to understand change over time. December 2022 | NDIS Quarterly Report to disability ministers 313

Figure J.1 Trend of satisfaction across the pathway (% Very Good/Good) – South Australia 259

90% 84% 84% 84% 84% 83% 82% 83% 84% 80% 81% 81% 82% 81% 78% 79% 80% 78% 79% 80% 73% 75% 75% 73% 71% 72% 72% 73% 72% 70% 68% 70% 69% 68% 70% 67% 65% 65% 61% 60%

50%

40%

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0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 The Access Process The Pre-Planning The Planning Process The Reassessment Process Process

The tables in part three summarise complaints submitted from the 1 July 2016 until the end of 2022-23 Q2. The charts show trends in complaints based on experience over 3 years. The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

The ‘My Customer Requests’ tile in the CRM was launched on 7 October 2019 with enhanced capability to record complaints. Since then it has been used to capture information on the majority of complaints received by the Agency, although the previous ‘My Feedback’ tile is still being used in a small number of cases. Details of a complaint are captured differently on the ‘My Customer Requests’ tile.

Table J.22 shows the number of complaints in 2022-23 Q2 compared with previous quarters by the source of complaint, and by the complaint subject. All complaints recorded on both the ‘My Feedback’ tile and the ‘My Customer Requests’ tile are included. The list of complaint subjects reflects the combination of all options which can be selected on both the old and the new tiles. Also, on the ‘My Customer Requests’ tile it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. As a result, the sum of participant complaints, provider complaints and other complaints is higher than the total number of complaints.

Table J.23 shows the number of complaints by type as well as by source and subject of complaint based on records. These results include all complaints submitted from 1 July 2016 and complaints made during that quarter.

259 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection. December 2022 | NDIS Quarterly Report to disability ministers 314

Table J.22 Complaints by quarter – South Australia 260 261 Number of Prior 2022-23 Complaints made by or on behalf of: Total unique Quarters Q2 complainants People who have submitted an access request: Complaint about ECA Partner 31 <11 31 27 People who have submitted an access request: Complaint about LAC Partner 302 27 329 292 People who have submitted an access request: Complaints about service providers 603 45 648 546 People who have submitted an access request: Complaints about the Agency 12,425 522 12,947 6,516 People who have submitted an access request: Critical/ Reportable Incident 2,039 255 2,294 1,641 People who have submitted an access request: Unclassified 504 <11 504 467

People who have submitted an access request: Total 15,904 849 16,753 8,152

Percentage of the number of active participants 9.3% 7.0% 9.1% n/a

Figure J.2 Number and proportion of participant complaints over time incrementally (left) and cumulatively (right) – South Australia

Table J.23 Participant complaints by type. Complaints with a related party who has submitted an access request – South Australia 262 Prior Prior 2022-23 2022-23 Q2 - Total - Total - Complaints by source, subject and type Quarters Quarters - Q2 - Percentage Count Percentage - Count Percentage Count Complaints about the Agency - Individual needs 553 4% <11 n/a 553 4% Complaints about the Agency - Information unclear 291 2% <11 n/a 291 2% Complaints about the Agency - NDIA Access 200 2% 24 5% 224 2% Complaints about the Agency - NDIA Engagement <11 n/a <11 n/a <11 n/a Complaints about the Agency - NDIA Finance 550 4% 32 6% 582 4% Complaints about the Agency - NDIA Fraud and 32 0% <11 n/a 33 0% Compliance Complaints about the Agency - NDIA Plan 1,978 16% 199 38% 2,177 17% Complaints about the Agency - NDIA Process 714 6% 76 15% 790 6% Complaints about the Agency - NDIA Resources 66 1% <11 n/a 72 1% Complaints about the Agency - NDIA Staff 389 3% 57 11% 446 3% Complaints about the Agency - NDIA Timeliness 1,565 13% 116 22% 1,681 13% Complaints about the Agency - Participation, 53 0% <11 n/a 53 0% engagement and inclusion Complaints about the Agency - Provider Portal <11 n/a <11 n/a <11 n/a Complaints about the Agency - Quality & <11 n/a <11 n/a <11 n/a Safeguards Commission

260 Note that 58% of all complainants made only one complaint, 20% made two complaints and 22% made three or more complaints. 261 Percentage of the number of active participants is calculated as the number of complaints made by people who have sought access divided by the number of active participants. The number of active participants used in the calculation takes into account the length of time participants have been in the Scheme. 262 There are 15,904 total participant complaints in Prior Quarters, 849 total participant complaints in 2022-23 Q2, and 16,753 total participant complaints as at 31 December 2022, including 504 unclassified participant complaints as at 31 December 2022. December 2022 | NDIS Quarterly Report to disability ministers 315

Prior Prior 2022-23 2022-23 Q2 - Total - Total - Complaints by source, subject and type Quarters Quarters - Q2 - Percentage Count Percentage - Count Percentage Count Complaints about the Agency - Reasonable and 1,163 9% <11 n/a 1,163 9% necessary supports Complaints about the Agency - Staff conduct - 142 1% <11 n/a 142 1% Agency Complaints about the Agency - The way the NDIA 293 2% <11 n/a 294 2% carried out its decision making Complaints about the Agency - Timeliness 2,956 24% <11 n/a 2,956 23% Complaints about the Agency - Other 1,459 12% <11 n/a 1,467 11% Complaints about the Agency - Total 12,425 100% 522 100% 12,947 100% Complaints about ECA Partner - ECA Engagement <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Process <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff 12 39% <11 n/a 12 39% Complaints about ECA Partner - ECA Timeliness <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - Total 31 100% <11 n/a 31 100% Complaints about LAC Partner - LAC Engagement <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about LAC Partner - LAC Plan 60 20% <11 n/a 69 21% Complaints about LAC Partner - LAC Process 43 14% <11 n/a 44 13% Complaints about LAC Partner - LAC Resources <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Staff 150 50% 14 52% 164 50% Complaints about LAC Partner - LAC Timeliness 46 15% <11 n/a 48 15% Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - Total 302 100% 27 100% 329 100% Complaints about service providers - Provider costs 30 5% <11 n/a 31 5% Complaints about service providers - Provider 26 4% <11 n/a 36 6% Finance Complaints about service providers - Provider 42 7% <11 n/a 48 7% Fraud and Compliance Complaints about service providers - Provider 35 6% <11 n/a 35 5% process Complaints about service providers - Provider 189 31% 17 38% 206 32% Service Complaints about service providers - Provider Staff 80 13% <11 n/a 88 14% Complaints about service providers - Service 35 6% <11 n/a 35 5% Delivery Complaints about service providers - Staff conduct 40 7% <11 n/a 41 6% Complaints about service providers - Supports 46 8% <11 n/a 47 7% being provided Complaints about service providers - Other 80 13% <11 n/a 81 13% Complaints about service providers - Total 603 100% 45 100% 648 100% Critical/ Reportable Incident - Allegations against a 591 29% 68 27% 659 29% provider Critical/ Reportable Incident - Allegations against 282 14% 36 14% 318 14% Informal Supports Critical/ Reportable Incident - Allegations against <11 n/a <11 n/a <11 n/a NDIA Staff/Partners Critical/ Reportable Incident - Participant threat 345 17% 38 15% 383 17% Critical/ Reportable Incident - Provider reporting 819 40% 113 44% 932 41% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a Critical/ Reportable Incident - Total 2,039 100% 255 100% 2,294 100%

December 2022 | NDIS Quarterly Report to disability ministers 316

Table J.24 AAT Cases by category at 31 December 2022 – South Australia Prior Quarters Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Category - Count Percentage - Count Percentage Count Percentage Access 242 15% 13 10% 255 15% Plan 1,221 77% 99 78% 1,320 77% Plan Reassessment 42 3% <11 n/a 44 3% Other 76 5% 13 10% 89 5% Total cases 1,581 100% 127 100% 1,708 100% Percentage of the number 0.92% n/a 1.04% n/a 0.93% n/a of active participants

Figure J.3 Number and proportion of AAT cases over time incrementally (left) and cumulatively (right) – South Australia

0.92% 0.93% 2,500 0.89% 1.00% 0.86% 0.80% 2,000 0.70% 0.80% 0.65% 0.62% 0.61% 0.62% 1,708

1,500 0.58% 0.56% 0.56% 1,424 1,581 0.60% 1,278 1,096 1,000 880 0.40% 718 543 593 500 396 432 472 502 0.20%

0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Total AAT cases (Cumulative) Rate of AAT cases to active participants

Table J.25 AAT cases by open/closed and decision – South Australia 263 264 AAT cases by open/closed and decision Number of cases Number of unique active participants AAT Cases 1,708 1,540 Open AAT Cases 434 429 Closed AAT Cases 1,274 1,150 Resolved before hearing 1,255 1,134 Gone to hearing and received a substantive decision 19 16

263 Of the 19 cases which went to hearing and received a substantive decision: 10 affirmed the Agency’s decision, 5 varied the Agency’s decision and 4 set aside the Agency’s decision. 264 The Tribunal will affirm the decision under review if it finds that the Agency has made the correct decision, or vary the decision under review if it finds the Agency’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the Agency has made a wholly or partially incorrect decision. In this case they can replace the Agency’s decision, or send the case back to the Agency with considerations to be taken when making a new decision. December 2022 | NDIS Quarterly Report to disability ministers 317

Part Four: Providers and the growing market

Table J.26 Key markets indicators by quarter – South Australia 265 266 Market indicators Previous Quarter 2022-23 Q2 Average number of active providers per active participant 1.01 0.99 Number of providers delivering new types of supports 201 191 Share of payments - top 25%: Daily Tasks/Shared Living (Percentage) 86% 84% Share of payments - top 25%: Therapeutic Supports (Percentage) 97% 98% Share of payments - top 25%: Participate Community (Percentage) 94% 95% Share of payments - top 25%: Early Childhood Supports (Percentage) 93% 93% Share of payments - top 25%: Assist Personal Activities (Percentage) 94% 94%

Table J.27 Cumulative number of providers that have been ever active as at 31 December 2022 by quarter of activity – South Australia 267 Activity Number of providers Active for the first time in 2022-23 Q2 62 Active in 2022-23 Q2 and also in previous quarters 908

Active in 2022-23 Q2 970

Inactive in 2022-23 Q2 1,961 Active ever 2,931

Table J.28 Distribution of active providers in 2022-23 Q2 by their status in 2022-23 Q1 and payment band in 2022-23 Q2 – South Australia 268 Active in previous quarter Inactive in previous quarter Active for the first time Amount paid in 2022-23 Q2 Total and this quarter and active this quarter this quarter $0-$2,000 172 35 27 234 $2,001-$10,000 174 9 11 194 $10,001-$100,000 241 8 21 270 $100,001-$250,000 87 <5 <5 88 $250,000+ 182 <5 <5 184 Total 856 52 62 970

Table J.29 Proportion of active participants with approved plans accessing mainstream supports – South Australia 269 Mainstream service Prior Quarters 2022-23 Q2 Total Daily Activities 10% 12% 11% Health & Wellbeing 61% 64% 61% Lifelong Learning 28% 27% 28% Other 17% 18% 17% Non-categorised 19% 15% 18% Any mainstream service 94% 94% 94%

265 In-kind payments are not included. However, if in-kind payments were included, the average number of providers per participant would be higher. 266 Share of payments going to the top 25% of active providers relates to the top five registration groups by payment amount. 267 Active providers refer to those who have received payment for supports provided to Agency-managed participants and plan managers. 268 Payments by state/territory are determined by the address of the participant who received the support. As a result, a provider who supports participants in multiple jurisdictions may appear in a smaller payment band at state/territory level compared with the national results. 269 Trial participants (participants with initial plans approved prior to 1 July 2016) are not included. December 2022 | NDIS Quarterly Report to disability ministers 318

Part Five: Financial sustainability Note: In Figures J.4 to J.12 and in Table L.30, average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group.

Table J.30 Distribution of participants by annualised committed support band - active participants with initial plan approvals as at 2022-23 Q2 – South Australia Average annualised Distribution of participants Distribution of all participants committed supports band (excluding SIL participants) $0-$5,000 2.3% 2.4% $5,001-$10,000 8.6% 9.1% $10,001-$15,000 12.2% 12.9% $15,001-$20,000 11.9% 12.6% $20,001-$25,000 11.8% 12.5% $25,001-$30,000 6.0% 6.3% $30,001-$50,000 14.2% 15.0% $50,001-$100,000 15.4% 16.0% $100,001-$150,000 6.1% 6.0% $150,001-$200,000 3.1% 3.0% $200,001-$250,000 1.7% 1.4% $250,001+ 6.3% 2.3%

Figure J.4 Average annualised committed supports and average payments by age group as at 31 December 2022 – South Australia

December 2022 | NDIS Quarterly Report to disability ministers 319

Figure J.5 Average annualised committed supports and average payments (participants in SIL) by age group as at 31 December 2022 – South Australia

December 2022 | NDIS Quarterly Report to disability ministers 320

Figure J.6 Average annualised committed supports and average payments (participants not in SIL) by age group as at 31 December 2022 – South Australia

Figure J.7 Average annualised committed supports and average payments by primary disability group as at 31 December 2022 – South Australia

December 2022 | NDIS Quarterly Report to disability ministers 321

Figure J.8 Average annualised committed supports and average payments (participants in SIL) by primary disability group as at 31 December 2022 – South Australia

Figure J.9 Average annualised committed supports and average payments (participants not in SIL) by primary disability group as at 31 December 2022 – South Australia

December 2022 | NDIS Quarterly Report to disability ministers 322

Figure J.10 Average annualised committed supports and average payments by reported level of function as at 31 December 2022 – South Australia

Figure J.11 Average annualised committed supports and average payments (participants in SIL) by reported level of function as at 31 December 2022 – South Australia

December 2022 | NDIS Quarterly Report to disability ministers 323

Figure J.12 Average annualised committed supports and average payments (participants not in SIL) by reported level of function as at 31 December 2022 – South Australia

Table J.31 Total annualised committed supports and total payments by support category as at 31 December 2022 ($m) – South Australia 270 271 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $1,601.7 $1,760.1 Core: Consumables $42.3 $67.9 Core: Social and Civic $363.8 $656.4 Core: Transport $41.7 $38.2 Capacity Building: Choice and Control $45.7 $50.7 Capacity Building: Daily Activities $335.4 $554.9 Capacity Building: Employment $8.1 $23.3 Capacity Building: Health and Wellbeing $1.9 $4.6 Capacity Building: Home Living $0.02 $0.2 Capacity Building: Lifelong learning $0.06 $0.2 Capacity Building: Relationships $34.8 $75.8 Capacity Building: Social and Civic $4.5 $15.9 Capacity Building: Support Coordination $65.6 $89.9 Capital: Assistive Technology $47.7 $112.5 Capital: Home Modifications $25.1 $40.0 All $2,618.5 $3,490.6

270 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 271 Total payments for home modifications in South Australia were $25.1m. Of which, $18.8m (75%) has been paid for specialised disability accommodation (SDA) supports, and $6.3m (25%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $2.2m processed off-system in June 2022. Total annualised committed supports for home modifications in South Australia were $40.0m. Of which, $30.0m (75%) has been allocated for specialised disability accommodation (SDA) supports, and $10.0m (25%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 324

Table J.32 Total annualised committed supports and total payments (participants in SIL) by support category as at 31 December 2022 ($m) – South Australia 272 273 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $846.7 $794.6 Core: Consumables $6.6 $10.4 Core: Social and Civic $73.7 $154.1 Core: Transport $3.6 $6.5 Capacity Building: Choice and Control $3.4 $3.7 Capacity Building: Daily Activities $22.9 $33.4 Capacity Building: Employment $0.2 $0.7 Capacity Building: Health and Wellbeing $0.3 $0.7 Capacity Building: Home Living $0 $0.00 Capacity Building: Lifelong learning $0 $0.04 Capacity Building: Relationships $15.2 $33.1 Capacity Building: Social and Civic $0.3 $0.7 Capacity Building: Support Coordination $12.0 $16.4 Capital: Assistive Technology $7.6 $15.9 Capital: Home Modifications $15.9 $24.0 All $1,008.4 $1,094.2

272 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 273 Total payments for home modifications in South Australia were $15.9m. Of which, $15.83m (99.8%) has been paid for specialised disability accommodation (SDA) supports, and $0.04m (0.2%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $2.0m processed off-system in June 2022. Total annualised committed supports for home modifications in South Australia were $24.0m. Of which, $23.5m (98%) has been allocated for specialised disability accommodation (SDA) supports, and $0.5m (2%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 325

Table J.33 Total annualised committed supports and total payments (participants not in SIL) by support category as at 31 December 2022 ($m) – South Australia 274 275 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $754.9 $965.5 Core: Consumables $35.6 $57.5 Core: Social and Civic $290.1 $502.3 Core: Transport $38.2 $31.6 Capacity Building: Choice and Control $42.3 $47.0 Capacity Building: Daily Activities $312.5 $521.5 Capacity Building: Employment $7.9 $22.6 Capacity Building: Health and Wellbeing $1.6 $4.0 Capacity Building: Home Living $0.0 $0.2 Capacity Building: Lifelong learning $0.1 $0.1 Capacity Building: Relationships $19.6 $42.7 Capacity Building: Social and Civic $4.2 $15.2 Capacity Building: Support Coordination $53.6 $73.5 Capital: Assistive Technology $40.1 $96.5 Capital: Home Modifications $9.3 $16.0 All $1,610.1 $2,396.4

Table J.34 Payments by financial year in which support was provided, compared to committed supports ($m) – South Australia 276 2022-23 Financial year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 to date Total Committed 10.5 48.2 101.8 186.0 369.2 1,156.6 2,121.6 2,767.7 3,142.0 1,804.8

Total Paid 5.6 29.5 62.8 104.3 220.6 792.5 1,488.6 1,995.0 2,405.6 1,280.3

% utilised to date 54% 61% 62% 56% 60% 69% 70% 72% 77% 71%

Table J.35 Percentage change in plan budgets for active participants – South Australia 277 278 Inflation type Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Intraplan Inflation 1.0% 3.6% 4.7% 6.3% 6.7% 9.3% 13.1% 8.8% Interplan Inflation 2.4% 0.5% -2.0% -1.7% -0.6% 3.5% 8.6% 9.3% Total Inflation 3.4% 4.1% 2.6% 4.6% 6.1% 12.8% 21.7% 18.0%

274 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 275 Total payments for home modifications in South Australia were $9.3m. Of which, $3.0m (32%) has been paid for specialised disability accommodation (SDA) supports, and $6.3m (68%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.2m processed off-system in June 2022. Total annualised committed supports for home modifications in South Australia were $16.0m. Of which, $6.5m (40%) has been allocated for specialised disability accommodation (SDA) supports, and $9.5m (60%) has been allocated for non-SDA supports. 276 The utilisation rate for 2022-23 to date will likely increase due to a lag between when support is provided and when it is paid. 277 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July 2022, which impacts the September 2022 quarter. 278 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the overall total inflation has not changed. December 2022 | NDIS Quarterly Report to disability ministers 326

Figure J.13 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - all participants – South Australia 279

279 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. December 2022 | NDIS Quarterly Report to disability ministers 327

Appendix K: Tasmania

The new Information and Communications Technology (ICT) system test commenced in Tasmania in the December 2022 quarter. This is the first Quarterly Report to the Disability Minister that combines data from the current and new ICT systems. This may lead to some minor restatements of information in this and future reports.

Due to the combination of data from the old and new ICT systems, the resolution of data in the warehouse has been impacted temporarily for a small number of participants. This has led to a higher than usual number of participants with a missing or not stated status in some tables. Part One: Participants and their plans Table K.1 Active participants by quarter of entry, plan and entry type – Tasmania 280 Participant breakdown Prior Quarters 2022-23 Q2 Total Access decisions 15,580 532 16,112 Active Eligible - Total 12,614 395 13,009 Active Eligible - New 8,229 387 8,616 Active Eligible - State 2,918 <11 2,919 Active Eligible - Commonwealth 1,467 <11 1,474 Active Participant Plans (excl ECA) - Total 12,459 360 12,819 Active Participant Plans (excl ECA) - New 8,086 359 8,445 Active Participant Plans (excl ECA) - State 2,912 <11 2,912 Active Participant Plans (excl ECA) - Commonwealth 1,461 <11 1,462 Active Participant Plans - Total 12,723 543 13,002 Active Participant Plans - Early Intervention (s25) 3,323 196 3,519 Active Participant Plans - Permanent Disability (s24) 9,136 164 9,300 Active Participant Plans - ECA 264 183 183

Table K.2 People who have left the Scheme since 1 July 2013 as at 31 December 2022 – Tasmania People leaving the Scheme Total Number of people who have left the Scheme 674 Early Intervention participants 159 Permanent disability participants 515

280 The definition used to report on Early Childhood Approach is the number of children accessing early connections. The number of children accessing early connections is at the end of the current and prior quarters. December 2022 | NDIS Quarterly Report to disability ministers 328

Table K.3 Assessment of access by age group and gender – Tasmania

Male - Male - Female - Other - Total - Female - Other - Number Percentage Percentage Percentage Total - Percentage Number Number Age Group of of access of access of access Number of of access of access of access access decisions decisions decisions access met decisions met met met eligible eligible eligible eligible

0 to 6 2,203 97% 996 96% 89 100% 3,288 97% 7 to 14 1,848 89% 894 88% 101 85% 2,843 89% 15 to 18 961 91% 561 89% 29 94% 1,551 90% 19 to 24 522 86% 341 82% 21 100% 884 85% 25 to 34 431 83% 352 74% 16 76% 799 78% 35 to 44 560 83% 516 78% <11 n/a 1,083 81% 45 to 54 745 83% 721 76% 25 89% 1,491 80% 55 to 64 934 81% 847 71% 33 87% 1,814 76% 65+ 40 68% 44 57% <11 n/a 85 62% Missing <11 n/a <11 n/a <11 n/a <11 n/a Total 8,244 89% 5,272 82% 322 90% 13,838 86%

Table K.4 Assessment of access by primary disability group and gender – Tasmania 281 Female Male - Male - Female - Other - Other - Total - Total - - Number Percentage Percentage Number Percentage Number Percentage Number Primary disability group of of access of access of of access of of access of access decisions decisions access decisions access decisions access met eligible eligible met eligible met eligible met

Acquired brain injury 335 93% 165 89% <11 n/a 509 92% Autism 2,923 96% 1,225 97% 157 93% 4,305 96% Cerebral palsy 238 96% 204 97% 15 100% 457 96%

Developmental delay 816 96% 345 96% 17 100% 1,178 96% Global developmental delay 182 99% 71 99% <11 n/a 256 99%

Hearing impairment 243 89% 242 88% <11 n/a 495 89%

Intellectual disability 1,710 94% 1,342 94% 51 98% 3,103 94%

Multiple sclerosis 85 89% 285 92% <11 n/a 375 91%

Psychosocial disability 623 71% 529 62% 22 76% 1,174 67%

Spinal cord injury 93 95% 39 91% <11 n/a 133 94%

Stroke 96 83% 92 84% <11 n/a 193 84% Visual impairment 108 92% 105 83% <11 n/a 217 88%

Other neurological 323 83% 268 82% 12 100% 603 83%

Other physical 250 58% 214 41% <11 n/a 468 49%

Other sensory/speech 31 42% 15 48% <11 n/a 46 44%

Other 146 50% 95 33% <11 n/a 247 42% Missing 42 91% 36 90% <11 n/a 79 91% Total 8,244 89% 5,272 82% 322 90% 13,838 86%

In the tables below, the percentage figures have been rounded. Therefore, the totals may not always add up to one hundred percent.

281 Down syndrome is included in intellectual disability. December 2022 | NDIS Quarterly Report to disability ministers 329

Table K.5 Participant profile per quarter by participants identifying as First Nations Peoples – Tasmania Prior Quarters Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile - Count Percentage - Count Percentage Count Percentage

First Nations Participants 1,176 9% 42 12% 1,218 10%

Non-First Nations Participants 9,117 73% 259 72% 9,376 73% Not Stated 2,166 17% 59 16% 2,225 17% Total 12,459 100% 360 100% 12,819 100%

Table K.6 Participant profile per quarter by culturally and linguistically diverse (CALD) status – Tasmania 282 Prior Prior 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - - Count Percentage Count Percentage Count Percentage Culturally and linguistically diverse 384 3% <11 n/a 390 3%

Not culturally and linguistically diverse 11,972 96% 320 89% 12,292 96%

Not stated 103 1% 34 9% 137 1% Total 12,459 100% 360 100% 12,819 100%

Table K.7 Number of active participants with an approved plan who are identified as Younger People in Residential Aged Care (YPIRAC) as at 31 December 2022 – Tasmania 283 Total number of Age group active participants Under 45 <11 45 to 54 <11 55 to 64 34 Total YPIRAC (under 65) 44

Table K.8 Number of active participants under 65 in residential aged care with an approved plan over time incrementally and cumulatively – Tasmania 284 Participants in residential aged care (under 65) Incremental Cumulative Dec-19 20 66 Mar-20 6 72 Jun-20 4 76 Sep-20 2 78 Dec-20 8 86 Mar-21 1 87 Jun-21 -6 81 Sep-21 -9 72 Dec-21 -7 65 Mar-22 0 65 Jun-22 -6 59 Sep-22 -6 53 Dec-22 -9 44

282 The number of CALD participants excludes participants who identify as First Nations Peoples from the September 2021 quarter, but they are included in the results prior to the September 2021 quarter. 283 There are a further 48 active participants aged 65 years or over who are currently in residential aged care. 284 The cumulative results are measured as the numbers of active participants in residential aged care at the end of each quarter. The incremental results are the change in cumulative number of active participants in residential aged care each quarter. December 2022 | NDIS Quarterly Report to disability ministers 330

Table K.9 Participant profile per quarter by remoteness – Tasmania 285 286 Prior Prior 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - - Count Percentage Count Percentage Count Percentage Major cities <11 n/a <11 n/a <11 n/a

Population > 50,000 8,148 65% 232 65% 8,380 65%

Population between 15,000 and 50,000 2,268 18% 46 13% 2,314 18%

Population between 5,000 and 15,000 58 0% <11 n/a 59 0%

Population less than 5,000 1,814 15% 78 22% 1,892 15%

Remote 146 1% <11 n/a 148 1% Very Remote 24 0% <11 n/a 24 0% Missing <11 n/a <11 n/a <11 n/a Total 12,459 100% 360 100% 12,819 100%

Table K.10 Participant profile per quarter by primary disability group – Tasmania 287 288 289 Prior Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Primary disability group Quarters - Percentage - Count Percentage Count Percentage Count Autism 4,095 33% 95 26% 4,190 33% Intellectual disability 2,900 23% 36 10% 2,936 23%

Psychosocial disability 1,073 9% 30 8% 1,103 9%

Developmental delay 916 7% 116 32% 1,032 8%

Hearing impairment 468 4% <11 n/a 476 4%

Other neurological 466 4% 12 3% 478 4% Other physical 372 3% 11 3% 383 3% Cerebral palsy 427 3% <11 n/a 431 3% Acquired brain injury 451 4% <11 n/a 461 4% Global developmental delay 228 2% <11 n/a 235 2% Visual impairment 197 2% <11 n/a 201 2% Multiple sclerosis 342 3% 14 4% 356 3% Stroke 163 1% <11 n/a 168 1% Spinal cord injury 123 1% <11 n/a 125 1% Other 197 2% <11 n/a 203 2%

Other sensory/speech 41 0% <11 n/a 41 0% Total 12,459 100% 360 100% 12,819 100%

285 The distributions are calculated excluding active participants with a missing remoteness classification. 286 The number of active participants by remoteness is based on the Modified Monash Model (MMM) measure of remoteness. 287 Table order based on national proportions in Table E.10 (highest to lowest). 288 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 289 Down syndrome is included in intellectual disability, representing 2% (312) of all Scheme participants in Tasmania. December 2022 | NDIS Quarterly Report to disability ministers 331

Table K.11 Participant profile per quarter (participants in SIL) by primary disability group – Tasmania 290 291 Prior Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Percentage Count Percentage Count Percentage Count Autism 152 15% <11 n/a 152 15% Intellectual disability 445 45% <11 n/a 445 45%

Psychosocial disability 127 13% <11 n/a 127 13%

Developmental delay <11 n/a <11 n/a <11 n/a

Hearing impairment <11 n/a <11 n/a <11 n/a

Other neurological 52 5% <11 n/a 52 5% Other physical <11 n/a <11 n/a <11 n/a Cerebral palsy 71 7% <11 n/a 71 7% Acquired brain injury 87 9% <11 n/a 88 9%

Global developmental delay <11 n/a <11 n/a <11 n/a

Visual impairment <11 n/a <11 n/a <11 n/a

Multiple sclerosis 12 1% <11 n/a 12 1% Stroke 17 2% <11 n/a 17 2% Spinal cord injury <11 n/a <11 n/a <11 n/a Other <11 n/a <11 n/a <11 n/a Other sensory/speech <11 n/a <11 n/a <11 n/a Total 990 100% <11 n/a 991 100%

290 The results for the current quarter only include participants with SIL supports in their first plan. Participants who had an approved plan prior to the latest quarter and moved into SIL during the latest quarter are included in the prior quarters results. 291 Down syndrome is included in intellectual disability, representing 7% (69) of participants in SIL. December 2022 | NDIS Quarterly Report to disability ministers 332

Table K.12 Participant profile per quarter (participants not in SIL) by primary disability group – Tasmania 292 Prior Prior 2022-23 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Q2 - Count Percentage Count Percentage Count Percentage Autism 3,943 34% 95 26% 4,038 34% Intellectual disability 2,455 21% 36 10% 2,491 21% Psychosocial disability 946 8% 30 8% 976 8% Developmental delay 916 8% 116 32% 1,032 9% Hearing impairment 468 4% <11 n/a 476 4% Other neurological 414 4% 12 3% 426 4% Other physical 364 3% 11 3% 375 3% Cerebral palsy 356 3% <11 n/a 360 3% Acquired brain injury 364 3% <11 n/a 373 3% Global developmental delay 228 2% <11 n/a 235 2% Visual impairment 189 2% <11 n/a 193 2% Multiple sclerosis 330 3% 14 4% 344 3% Stroke 146 1% <11 n/a 151 1% Spinal cord injury 118 1% <11 n/a 120 1% Other 191 2% <11 n/a 197 2% Other sensory/speech 41 0% <11 n/a 41 0% Total 11,469 100% 359 100% 11,828 100%

Table K.13 Participant profile per quarter by reported level of function – Tasmania 293 Prior Prior Reported level of 2022-23 Q2 - 2022-23 Q2 - Total - Total - Quarters - Quarters - function Count Percentage Count Percentage Count Percentage 1 (High Function) 1,153 9% 70 26% 1,223 10% 2 (High Function) 27 0% <11 n/a 28 0% 3 (High Function) 566 5% 12 4% 578 5% 4 (High Function) 736 6% 15 6% 751 6% 5 (High Function) 851 7% 24 9% 875 7%

6 (Moderate Function) 2,806 23% 69 26% 2,875 23% 7 (Moderate Function) 838 7% 12 4% 850 7% 8 (Moderate Function) 741 6% <11 n/a 748 6% 9 (Moderate Function) 90 1% <11 n/a 93 1% 10 (Moderate Function) 1,204 10% 13 5% 1,217 10%

11 (Low Function) 384 3% <11 n/a 385 3% 12 (Low Function) 1,907 15% 29 11% 1,936 15% 13 (Low Function) 826 7% <11 n/a 836 7% 14 (Low Function) 222 2% <11 n/a 224 2% 15 (Low Function) <11 n/a <11 n/a <11 n/a Missing 102 n/a 92 n/a 194 n/a Total 12,459 100% 360 100% 12,819 100%

292 Down syndrome is included in intellectual disability, representing 2% (243) of participants not in SIL. 293 The distributions are calculated excluding participants with a missing reported level of function. December 2022 | NDIS Quarterly Report to disability ministers 333

Table K.14 Participant profile per quarter by age group – Tasmania Prior Quarters - Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Total - Age Group Count Percentage Count Percentage Count Percentage 0 to 6 1,567 13% 146 41% 1,713 13% 7 to 14 2,862 23% 64 18% 2,926 23% 15 to 18 1,116 9% 24 7% 1,140 9% 19 to 24 1,344 11% 15 4% 1,359 11% 25 to 34 1,390 11% 15 4% 1,405 11% 35 to 44 1,001 8% 19 5% 1,020 8% 45 to 54 1,235 10% 32 9% 1,267 10% 55 to 64 1,437 12% 43 12% 1,480 12% 65+ 507 4% <11 n/a 509 4% Total 12,459 100% 360 100% 12,819 100%

Table K.15 Participation rates by age group and gender at 31 December 2022 – Tasmania 294 Age group Participation Rate - Male Participation Rate - Female Participation Rate - Total 0 to 6 5.2% 2.7% 4.0% 7 to 14 7.1% 3.4% 5.6% 15 to 18 5.3% 2.9% 4.3% 19 to 24 4.4% 2.8% 3.7% 25 to 44 2.1% 1.5% 1.8% 45 to 64 2.0% 1.8% 1.9% Total (aged 0 to 64) 3.4% 2.1% 2.8%

294 Participation rate refers to the proportion of general population that are NDIS participants. A small proportion of participants aged 0 to 64 years have a gender of ‘Other’. The participation rates for this group are included within the total rates. December 2022 | NDIS Quarterly Report to disability ministers 334

Part Two: Participant and family/carer outcomes Note: In Tables K.16 to K.20 outcomes for participants and/or their families and carers, R1, R2, R3, R4, R5 and R6 mean first reassessment, second reassessment, third reassessment, fourth reassessment, fifth reassessment and sixth reassessment respectively.

Table K.16 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=1,142), ‘participant social and community engagement rate’ (n=1,158), ‘parent and carer employment rate’ (n=1,037) at entry, first (R1) and second (R2) plan reassessment and ‘participant choice and control’ (n=687) at first (R1) and second (R2) plan reassessment - participants who entered between 1 July 2016 and 31 December 2020 - Tasmania 295 Age group Baseline R1 R2 2022-23 Target Participant employment rate - Aged 15 to 24 years 10% 13% 14% 26% Participant employment rate - Aged 25 to 34 years 26% 24% 29% 26% Participant employment rate - Aged 35 to 44 years 22% 21% 18% 26% Participant employment rate - Aged 45 to 54 years 19% 17% 19% 26% Participant employment rate - Aged 55 to 64 years 15% 12% 13% 26% Participant employment rate - Aged 65+ years 13% 10% 10% 26% Participant employment rate - Aged 25 to 64 years 19% 17% 18% 26% Participant employment rate - Aged 15 to 64 years 17% 16% 17% 26% Participant social and community engagement rate - Aged 15 to 24 years 23% 26% 24% 46% Participant social and community engagement rate - Aged 25 to 34 years 28% 30% 30% 46% Participant social and community engagement rate - Aged 35 to 44 years 29% 34% 31% 46% Participant social and community engagement rate - Aged 45 to 54 years 31% 28% 31% 46% Participant social and community engagement rate - Aged 55 to 64 years 29% 32% 34% 46% Participant social and community engagement rate - Aged 65+ years 25% 33% 31% 46% Participant social and community engagement rate - Aged 25+ years 29% 31% 32% 46% Participant social and community engagement rate - Aged 15+ years 28% 30% 30% 46% Parent and carer employment rate - Aged 0 to 14 years 39% 43% 43% 50% Parent and carer employment rate - Aged 15+ years 38% 41% 37% 50% Parent and carer employment rate - All ages 39% 42% 41% 50% Participant Choice and Control - Aged 15 to 24 years n/a 49% 57% 75% Participant Choice and Control - Aged 25+ years n/a 75% 77% 75% Participant Choice and Control - Aged 15+ years n/a 69% 72% 75%

295 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 335

Table K.17 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=780), ‘participant social and community engagement rate’ (n=787), ‘parent and carer employment rate’ (n=609) at entry, first (R1), second (R2) and third (R3) plan reassessment, and ‘participant choice and control’ (n=528) at first (R1), second (R2) and third (R3) plan reassessment - participants who entered between 1 July 2016 and 31 December 2019 - Tasmania 296 2022-23 Age group Baseline R1 R2 R3 Target Participant employment rate - Aged 15 to 24 years 5% 7% 11% 14% 26%

Participant employment rate - Aged 25 to 34 years 25% 28% 13% 25% 26%

Participant employment rate - Aged 35 to 44 years 31% 33% 20% 29% 26%

Participant employment rate - Aged 45 to 54 years 27% 30% 24% 20% 26%

Participant employment rate - Aged 55 to 64 years 17% 21% 13% 14% 26%

Participant employment rate - Aged 65+ years 8% 0% 5% 8% 26%

Participant employment rate - Aged 25 to 64 years 24% 28% 18% 21% 26%

Participant employment rate - Aged 15 to 64 years 19% 21% 15% 19% 26% Participant social and community engagement rate - Aged 15 to 24 years 28% 29% 30% 33% 46% Participant social and community engagement rate - Aged 25 to 34 years 28% 34% 29% 32% 46% Participant social and community engagement rate - Aged 35 to 44 years 34% 38% 46% 43% 46% Participant social and community engagement rate - Aged 45 to 54 years 34% 40% 39% 42% 46% Participant social and community engagement rate - Aged 55 to 64 years 36% 43% 39% 42% 46% Participant social and community engagement rate - Aged 65+ years 34% 32% 40% 38% 46% Participant social and community engagement rate - Aged 25+ years 34% 39% 40% 41% 46% Participant social and community engagement rate - Aged 15+ years 32% 36% 36% 39% 46% Parent and carer employment rate - Aged 0 to 14 years 36% 38% 38% 41% 50%

Parent and carer employment rate - Aged 15+ years 38% 43% 37% 40% 50%

Parent and carer employment rate - All ages 37% 40% 37% 41% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 56% 61% 61% 75%

Participant Choice and Control - Aged 25+ years n/a 78% 81% 85% 75%

Participant Choice and Control - Aged 15+ years n/a 72% 73% 78% 75%

296 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2019 and have had a third plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 336

Table K.18 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=422), ‘participant social and community engagement rate’ (n=422), ‘parent and carer employment rate’ (n=277) at entry, first (R1), second (R2), third (R3) and fourth (R4) plan reassessment, and ‘participant choice and control’ (n=330) at first (R1), second (R2), third (R3) and fourth (R4) plan reassessment - participants who entered between 1 July 2016 and 31 December 2018 - Tasmania 297 2022-23 Age group Baseline R1 R2 R3 R4 Target Participant employment rate - Aged 15 to 24 years 3% 7% 8% 12% 19% 26%

Participant employment rate - Aged 25 to 34 years 36% 35% 36% 22% 27% 26%

Participant employment rate - Aged 35 to 44 years 23% 26% 21% 36% 21% 26%

Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a 26%

Participant employment rate - Aged 55 to 64 years 21% 19% 19% 13% 9% 26%

Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a 26%

Participant employment rate - Aged 25 to 64 years 25% 25% 24% 20% 18% 26%

Participant employment rate - Aged 15 to 64 years 17% 19% 17% 16% 18% 26%

Participant social and community engagement rate - Aged 15 to 24 years 23% 28% 28% 27% 31% 46%

Participant social and community engagement rate - Aged 25 to 34 years 37% 39% 36% 30% 37% 46%

Participant social and community engagement rate - Aged 35 to 44 years 35% 37% 28% 41% 40% 46%

Participant social and community engagement rate - Aged 45 to 54 years n/a n/a n/a n/a n/a 46%

Participant social and community engagement rate - Aged 55 to 64 years 38% 43% 48% 42% 41% 46%

Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a n/a 46%

Participant social and community engagement rate - Aged 25+ years 36% 38% 36% 38% 39% 46%

Participant social and community engagement rate - Aged 15+ years 32% 34% 33% 33% 36% 46%

Parent and carer employment rate - Aged 0 to 14 years 45% 44% 48% 45% 46% 50%

Parent and carer employment rate - Aged 15+ years 51% 51% 51% 63% 53% 50%

Parent and carer employment rate - All ages 48% 48% 49% 55% 50% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 52% 63% 65% 67% 75%

Participant Choice and Control - Aged 25+ years n/a 80% 77% 86% 83% 75%

Participant Choice and Control - Aged 15+ years n/a 67% 69% 73% 75% 75%

297 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2018 and have had a fourth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 337

Table K.19 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=156), ‘participant social and community engagement rate’ (n=156), ‘parent and carer employment rate’ (n=99) at entry, first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment, and ‘participant choice and control’ (n=155) at first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment - participants who entered between 1 July 2016 and 31 December 2017 - Tasmania 298 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years 8% 7% 7% 18% 28% 25% 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 15 to 64 years 18% 17% 17% 23% 22% 25% 26%

Participant social and community engagement rate - Aged 15 to 24 years 30% 31% 36% 37% 32% 32% 46% Participant social and community engagement rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 15+ years 33% 31% 34% 40% 36% 34% 46%

Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages 42% 48% 57% 51% 40% 53% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 45% 51% 54% 56% 65% 75% Participant Choice and Control - Aged 25+ years n/a n/a n/a n/a n/a n/a 75% Participant Choice and Control - Aged 15+ years n/a 49% 56% 58% 61% 69% 75%

298 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2017 and have had a fifth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 338

Table K.20 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=37), ‘participant social and community engagement rate’ (n=39), ‘parent and carer employment rate’ (n=22) at entry, first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment, and ‘participant choice and control’ (n=38) at first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment - participants who entered between 1 July 2016 and 31 December 2016 - Tasmania 299 2022-23 Age group Baseline R1 R2 R3 R4 R5 R6 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a n/a 26%

Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a n/a 26%

Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a n/a 26%

Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a n/a 26%

Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a n/a 26%

Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a n/a 26%

Participant employment rate - Aged 25 to 64 years n/a n/a n/a n/a n/a n/a n/a 26%

Participant employment rate - Aged 15 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 15 to 24 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 25 to 34 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 35 to 44 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 45 to 54 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 55 to 64 years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 65+ years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 25+ years Participant social and community engagement rate - Aged n/a n/a n/a n/a n/a n/a n/a 46% 15+ years Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a n/a n/a 50%

Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a n/a 50%

Parent and carer employment rate - All ages n/a n/a n/a n/a n/a n/a n/a 50%

Participant Choice and Control - Aged 15 to 24 years n/a 61% 65% 63% 72% 65% 71% 75%

Participant Choice and Control - Aged 25+ years n/a n/a n/a n/a n/a n/a n/a 75%

Participant Choice and Control - Aged 15+ years n/a 66% 69% 62% 70% 68% 73% 75%

299 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2016 and have had a sixth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 339

Part Three: Participant experience Table K.21 Proportion of participants who agreed with statements about ‘Access’ (n = 154 in Prior Quarters, n = 17 in 2022-23 Q2), ‘Pre-planning’ (n = 180 in Prior Quarters, n = 22 in 2022-23 Q2), ‘Planning’ (n = 1,013 in Prior Quarters, n = 94 in 2022-23 Q2) and ‘Plan reassessment’ (n = 3,309 in Prior Quarters, n = 341 in 2022-23 Q2) of NDIS journey in 2022-23 Q2 compared to Prior Quarters – Survey administered by the AHA from the Dec 2020 quarter and previously by the Contact Centre – Tasmania 300 Proportion of Proportion of participants participants Stage of NDIS journey responding responding with ‘Yes’ with ‘Yes’ Prior Quarters 2022-23 Q2 Access - Are you happy with how coming into the NDIS has gone? 84% n/a Access - Was the person from the NDIS respectful? 95% n/a Access - Do you understand what will happen next with your plan? 75% n/a Access - % of participants rating their overall experience as Very Good or Good. 76% n/a

Pre-planning - Did the person from the NDIS understand how your disability affects your life? 86% 77%

Pre-planning - Did you understand why you needed to give the information you did? 95% 95% Pre-planning - Were decisions about your plan clearly explained? 78% 73% Pre-planning - Are you clear on what happens next with your plan? 64% 59% Pre-planning - Do you know where to go for more help with your plan? 72% 73%

Pre-planning - % of participants rating their overall experience as Very Good or Good. 77% 86%

Planning - Did the person from the NDIS understand how your disability affects your life? 91% 84% Planning - Did you understand why you needed to give the information you did? 97% 100% Planning - Were decisions about your plan clearly explained? 86% 88% Planning - Are you clear on what happens next with your plan? 82% 79% Planning - Do you know where to go for more help with your plan? 90% 88%

Planning - % of participants rating their overall experience as Very Good or Good. 85% 86%

Plan reassessment - Did the person from the NDIS understand how your disability affects your life? 82% 75%

Plan reassessment - Did you feel prepared for your plan reassessment? 84% 76% Plan reassessment - Is your NDIS plan helping you to make progress towards your goals? 86% 83%

Plan reassessment - % of participants rating their overall experience as Very Good or Good. 74% 69%

300 Prior to 1 October 2020 the survey was administered by the NDIA’s National Contact Centre. Since October 2020, the participant satisfaction survey has been administered by an independent third party, Australian Healthcare Associates. This change in administrator resulted in a ‘break’ in the time series. For this reason, in this table the results from surveys conducted in the most recent quarter are compared only with those in previous quarters since 1 October 2020 to understand change over time. December 2022 | NDIS Quarterly Report to disability ministers 340

Figure K.1 Trend of satisfaction across the pathway (% Very Good/Good) – Tasmania 301 302

100% 91% 90% 90% 88% 86% 86% 84% 87% 86% 82% 80% 79% 78% 78% 77% 80% 78% 77% 75% 75% 74% 72% 73% 71% 71% 70% 70% 70% 70% 69%

60%

50%

40%

30%

20%

10% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23

The Access Process The Pre-Planning The Planning Process The Reassessment Process Process

The tables in part three summarise complaints submitted from the 1 July 2016 until the end of 2022-23 Q2. The charts show trends in complaints based on experience over 3 years. The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

Records are allocated to state/territory based on the residing address of the participant or potential participant recorded as the source of the complaint. It is not possible to allocate complaints made by providers or other parties to a state/territory. Therefore, the results in this section only include complaints made by people who have submitted an access request.

The ‘My Customer Requests’ tile in the CRM was launched on 7 October 2019 with enhanced capability to record complaints. Since then it has been used to capture information on the majority of complaints received by the Agency, although the previous ‘My Feedback’ tile is still being used in a small number of cases. Details of a complaint are captured differently on the ‘My Customer Requests’ tile.

Table K.22 shows the number of complaints in 2022-23 Q2 compared with previous quarters by the source of complaint, and by the complaint subject. All complaints recorded on both the ‘My Feedback’ tile and the ‘My Customer Requests’ tile are included. The list of complaint subjects reflects the combination of all options which can be selected on both the old and the new tiles. Also, on the ‘My Customer Requests’ tile it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. As a result, the sum of participant complaints, provider complaints and other complaints is higher than the total number of complaints.

Table K.23 shows the number of complaints by type as well as by source and subject of complaint based on records. These results include all complaints submitted from 1 July 2016 and complaints made during that quarter.

301 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection. 302 Participant satisfaction results are not shown if there is insufficient data in the group. December 2022 | NDIS Quarterly Report to disability ministers 341

Table K.22 Complaints by quarter – Tasmania 303 304 Number of unique Complaints made by or on behalf of: Prior Quarters 2022-23 Q2 Total complainants People who have submitted an access request: <11 <11 <11 <11 Complaint about ECA Partner People who have submitted an access request: 25 <11 27 25 Complaint about LAC Partner People who have submitted an access request: 159 11 170 142 Complaints about service providers People who have submitted an access request: 2,048 128 2,176 1,240 Complaints about the Agency People who have submitted an access request: 262 43 305 243 Critical/ Reportable Incident People who have submitted an access request: 39 <11 39 35 Unclassified People who have submitted an access request: 2,542 184 2,726 1,517 Total Percentage of the number of active participants 6.1% 5.8% 6.1% n/a

Figure K.2 Number and proportion of participant complaints over time incrementally (left) and cumulatively (right) – Tasmania 350 6.8% 7.5% 5,000 7.8% 6.7% 6.3% 7.4% 8.0% 6.0% 4,500 6.9% 5.8% 6.5% 300 6.7% 5.7% 6.5% 7.0% 4,000 5.2% 5.1% 5.2% 6.2% 6.1% 6.1% 6.0% 6.1% 6.1% 6.1% 6.1% 5.5% 250 4.5% 4.7% 3,500 6.0% 4.2% 198 4.5% 186 3.6% 3,000 2,726 5.0% 188 200 184 2,542 2,356 3.5% 2,500 155 2,168 4.0% 147 1,970 150 136 1,823 2,000 122 1,427 1,532 1,668 3.0% 116 112 105 2.5% 91 1,315 1,500 100 1,121 1,199 78 1.5% 1,030 2.0% 1,000 50 0.5% 500 1.0% 0 -0.5% 0 0.0% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22

Participant complaints Rate of complaints to active participants Participant complaints Rate of complaints to active participants

303 Note that 64% of all complainants made only one complaint, 18% made two complaints and 18% made three or more complaints. 304 Percentage of the number of active participants is calculated as the number of complaints made by people who have sought access divided by the number of active participants. The number of active participants used in the calculation takes into account the length of time participants have been in the Scheme. December 2022 | NDIS Quarterly Report to disability ministers 342

Table K.23 Participant complaints by type. Complaints with a related party who has submitted an access request – Tasmania 305 Prior 2022-23 Prior Quarters 2022-23 Q2 - Total - Total - Complaints by source, subject and type Quarters - Q2 - - Percentage Percentage Count Percentage Count Count Complaints about the Agency - Individual needs 83 4% <11 n/a 83 4% Complaints about the Agency - Information 42 2% <11 n/a 42 2% unclear Complaints about the Agency - NDIA Access 53 3% <11 n/a 60 3% Complaints about the Agency - NDIA <11 n/a <11 n/a <11 n/a Engagement Complaints about the Agency - NDIA Finance 102 5% 14 11% 116 5% Complaints about the Agency - NDIA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about the Agency - NDIA Plan 403 20% 63 49% 466 21% Complaints about the Agency - NDIA Process 141 7% 15 12% 156 7% Complaints about the Agency - NDIA Resources 16 1% <11 n/a 18 1% Complaints about the Agency - NDIA Staff 89 4% <11 n/a 95 4% Complaints about the Agency - NDIA Timeliness 299 15% 19 15% 318 15% Complaints about the Agency - Participation, <11 n/a <11 n/a <11 n/a engagement and inclusion Complaints about the Agency - Provider Portal <11 n/a <11 n/a <11 n/a Complaints about the Agency - Quality & <11 n/a <11 n/a <11 n/a Safeguards Commission Complaints about the Agency - Reasonable and 79 4% <11 n/a 79 4% necessary supports Complaints about the Agency - Staff conduct - 45 2% <11 n/a 45 2% Agency Complaints about the Agency - The way the 70 3% <11 n/a 71 3% NDIA carried out its decision making Complaints about the Agency - Timeliness 291 14% <11 n/a 291 13% Complaints about the Agency - Other 315 15% <11 n/a 316 15% Complaints about the Agency - Total 2,048 100% 128 100% 2,176 100% Complaints about ECA Partner - ECA <11 n/a <11 n/a <11 n/a Engagement Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Process <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA <11 n/a <11 n/a <11 n/a Resources Complaints about ECA Partner - ECA Staff <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA <11 n/a <11 n/a <11 n/a Timeliness Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - Total <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC <11 n/a <11 n/a <11 n/a Engagement Complaints about LAC Partner - LAC Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about LAC Partner - LAC Plan <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Process <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Resources <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Staff 11 44% <11 n/a 13 48% Complaints about LAC Partner - LAC Timeliness <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - Total 25 100% <11 n/a 27 100% Complaints about service providers - Provider <11 n/a <11 n/a <11 n/a costs Complaints about service providers - Provider <11 n/a <11 n/a <11 n/a Finance

305 There are 2,542 total participant complaints in Prior Quarters, 184 total participant complaints in 2022-23 Q2, and 2,726 total participant complaints as at 31 December 2022, including 39 unclassified participant complaints as at 31 December 2022. December 2022 | NDIS Quarterly Report to disability ministers 343

Prior 2022-23 Prior Quarters 2022-23 Q2 - Total - Total - Complaints by source, subject and type Quarters - Q2 - - Percentage Percentage Count Percentage Count Count Complaints about service providers - Provider 14 9% <11 n/a 15 9% Fraud and Compliance Complaints about service providers - Provider 13 8% <11 n/a 13 8% process Complaints about service providers - Provider 41 26% <11 n/a 45 26% Service Complaints about service providers - Provider <11 n/a <11 n/a 12 7% Staff Complaints about service providers - Service 20 13% <11 n/a 21 12% Delivery Complaints about service providers - Staff 16 10% <11 n/a 17 10% conduct Complaints about service providers - Supports 14 9% <11 n/a 14 8% being provided Complaints about service providers - Other 22 14% <11 n/a 22 13% Complaints about service providers - Total 159 100% 11 100% 170 100% Critical/ Reportable Incident - Allegations against 58 22% <11 n/a 67 22% a provider Critical/ Reportable Incident - Allegations against 32 12% <11 n/a 42 14% Informal Supports Critical/ Reportable Incident - Allegations against <11 n/a <11 n/a <11 n/a NDIA Staff/Partners Critical/ Reportable Incident - Participant threat 43 16% <11 n/a 51 17% Critical/ Reportable Incident - Provider reporting 129 49% 16 37% 145 48% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a Critical/ Reportable Incident - Total 262 100% 43 100% 305 100%

Table K.24 AAT Cases by category at 31 December 2022 – Tasmania Prior Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Category Quarters - Percentage - Count Percentage Count Percentage Count Access 39 18% <11 n/a 43 18% Plan 157 73% 12 60% 169 72% Plan Reassessment 11 5% <11 n/a 11 5% Other <11 n/a <11 n/a 13 6%

Total cases 216 100% 20 100% 236 100% Percentage of the number of 0.52% n/a 0.63% n/a 0.53% n/a active participants

December 2022 | NDIS Quarterly Report to disability ministers 344

Figure K.3 Number and proportion of AAT cases over time cumulatively – Tasmania 306 0.53% 300 0.52% 0.49% 0.46% 0.50% 250 0.41% 236 0.36% 0.36% 216 0.35% 0.35% 0.40% 200 189 0.31% 0.28% 0.28% 164 0.26% 0.30% 150 134 109 96 0.20% 100 79 86 61 50 37 42 45 0.10%

0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Total AAT cases (Cumulative) Rate of AAT cases to active participants

Table K.25 AAT cases by open/closed and decision – Tasmania 307 308 AAT cases by open/closed and decision Number of cases Number of unique active participants AAT Cases 236 230 Open AAT Cases 65 65 Closed AAT Cases 171 167 Resolved before hearing 168 164 Gone to hearing and received a substantive decision <11 <11

306 There are insufficient numbers to show the incremental count of AAT cases. 307 The numbers of AAT cases that went to hearing and received a substantive decision for Tasmania are not shown due to insufficient numbers. 308 The Tribunal will affirm the decision under review if it finds that the Agency has made the correct decision, or vary the decision under review if it finds the Agency’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the Agency has made a wholly or partially incorrect decision. In this case they can replace the Agency’s decision, or send the case back to the Agency with considerations to be taken when making a new decision. December 2022 | NDIS Quarterly Report to disability ministers 345

Part Four: Providers and the growing market Table K.26 Key markets indicators by quarter – Tasmania 309 310 Market indicators Previous Quarter 2022-23 Q2 Average number of active providers per active participant 1.41 1.38 Number of providers delivering new types of supports 85 95 Share of payments - top 25%: Daily Tasks/Shared Living (Percentage) 86% 86% Share of payments - top 25%: Therapeutic Supports (Percentage) 94% 94% Share of payments - top 25%: Participate Community (Percentage) 89% 89% Share of payments - top 25%: Early Childhood Supports (Percentage) 91% 93% Share of payments - top 25%: Assist Personal Activities (Percentage) 90% 90%

Table K.27 Cumulative number of providers that have been ever active as at 31 December 2022 by quarter of activity – Tasmania 311 Activity Number of providers Active for the first time in 2022-23 Q2 36 Active in 2022-23 Q2 and also in previous quarters 486

Active in 2022-23 Q2 522

Inactive in 2022-23 Q2 1,133 Active ever 1,655

Table K.28 Distribution of active providers in 2022-23 Q2 by their status in 2022-23 Q1 and payment band in 2022- 23 Q2 – Tasmania 312 Active in previous Inactive in previous Active for the first Amount paid in 2022-23 Q2 quarter and this quarter and active this Total time this quarter quarter quarter $0-$2,000 101 21 22 144 $2,001-$10,000 106 9 6 121 $10,001-$100,000 127 <5 <5 133 $100,001-$250,000 47 <5 <5 48 $250,000+ 75 <5 <5 76 Total 456 32 387 522

Table K.29 Proportion of active participants with approved plans accessing mainstream supports – Tasmania 313 Mainstream service Prior Quarters 2022-23 Q2 Total Daily Activities 14% 13% 14% Health & Wellbeing 66% 63% 66% Lifelong Learning 24% 20% 24% Other 27% 24% 27% Non-categorised 16% 13% 16% Any mainstream service 95% 86% 94%

309 In-kind payments are not included. However, if in-kind payments were included, the average number of providers per participant would be higher. 310 Share of payments going to the top 25% of active providers relates to the top five registration groups by payment amount. 311 Active providers refer to those who have received payment for supports provided to Agency-managed participants and plan managers. 312 Payments by state/territory are determined by the address of the participant who received the support. As a result, a provider who supports participants in multiple jurisdictions may appear in a smaller payment band at state/territory level compared with the national results. 313 Trial participants (participants with initial plans approved prior to 1 July 2016) are not included. December 2022 | NDIS Quarterly Report to disability ministers 346

Part Five: Financial sustainability Note: In Figures K.4 to K.12 and Table K.30, average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group.

Table K.30 Distribution of participants by annualised committed support band - active participants with initial plan approvals as at 2022-23 Q2 – Tasmania Average annualised Distribution of participants Distribution of all participants committed supports band (excluding SIL participants) $0-$5,000 2.7% 3.0% $5,001-$10,000 6.0% 6.5% $10,001-$15,000 9.7% 10.5% $15,001-$20,000 11.6% 12.6% $20,001-$25,000 9.3% 10.1% $25,001-$30,000 5.5% 6.0% $30,001-$50,000 15.4% 16.6% $50,001-$100,000 17.3% 18.7% $100,001-$150,000 6.8% 7.4% $150,001-$200,000 3.2% 3.2% $200,001-$250,000 2.1% 1.6% $250,001+ 9.3% 2.8% Figure K.4 Average annualised committed supports and average payments by age group as at 31 December 2022 – Tasmania $160,000 $145,800 $147,800 $137,500 $115,200 $117,400 $134,200 $140,000 $104,900 $110,600 $116,900 $120,000 $94,900

$95,100 $100,000 $71,200 $84,800

$66,400 $80,000 $54,500 $60,000 $41,500

$30,500 $40,000 $23,700 $23,500 $14,100 $20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 347

Figure K.5 Average annualised committed supports and average payments (participants in SIL) by age group as at 31 December 2022 – Tasmania

$600,000

$489,800 $500,000 $461,600 $447,700 $419,000 $411,400 $398,800 $400,900 $404,700 $371,900 $366,700 $376,200 $375,600 $387,200 $400,000 $338,000

$300,000

$200,000

$0 $100,000

$0

$0 0 to 6 7$0to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All $0 Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 348

Figure K.6 Average annualised committed supports and average payments (participants not in SIL) by age group as at 31 December 2022 – Tasmania

$120,000

$98,900 $92,700 $70,800 $100,000 $88,200 $87,600 $62,100 $58,800 $62,800

$80,000 $67,900 $64,100 $47,300 $39,800 $56,800 $60,000 $47,500 $39,500

$36,600

$30,500 $40,000 $23,700 $23,400

$14,100

$20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure K.7 Average annualised committed supports and average payments by primary disability group as at 31 December 2022 – Tasmania Acquired brain injury $133,600 $163,800 Autism $42,300 $53,300 Cerebral palsy $147,400 $178,800 Developmental delay $9,800 $18,900 Global developmental delay $16,300 $25,300 Hearing impairment $12,600 $19,300 Intellectual disability $89,900 $111,400 Multiple sclerosis $74,200 $114,400 group Psychosocial disability $80,800 $110,300 Spinal cord injury $119,800 $160,500 Stroke $111,200 $138,100 Visual impairment $42,600 $65,200 disability Other neurological $130,200 $168,000 Other physical $58,700 $85,600

$14,700 $23,000 Primary Other sensory/speech Other $58,900 $86,100 All $66,400 $84,800 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 349

Figure K.8 Average annualised committed supports and average payments (participants in SIL) by primary disability group as at 31 December 2022 – Tasmania Acquired brain injury $407,100 $418,200 Autism $435,000 $472,300 Cerebral palsy $444,600 $472,900 Developmental delay $0$0 Global developmental delay $0$0 Hearing impairment $0$0 Intellectual disability $349,400 $386,500 group PsychosocialMultiple sclerosisdisability $0 $0 $335,500 $370,400 Spinal cord injury $0$0 Stroke $0 $0 Visual impairment $0 $0 disability Other neurological $497,600 $514,900 Other physical $0 $0 Other sensory/speech $0 $0 Primary Other $0 $0 All $387,200 $419,000 $0 $150,000 $300,000 $450,000 $600,000 $750,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure K.9 Average annualised committed supports and average payments (participants not in SIL) by primary disability group as at 31 December 2022 – Tasmania Acquired brain injury $70,900 $103,800 Autism $27,000 $37,500 Cerebral palsy $87,100 $120,800 Developmental delay $9,800 $18,900 Global developmental delay $16,300 $25,300 Hearing impairment $12,600 $19,300 Intellectual disability $44,400 $62,200 group PsychosocialMultiple sclerosisdisability $47,500 $60,400$76,400 $97,200 Spinal cord injury $108,900 $139,700 Stroke $72,100 $102,100 Visual impairment $32,700 $52,800 disability Other neurological $90,100 $127,800 Other physical $50,400 $77,200 Other sensory/speech $14,700 $23,000 Primary Other $46,000 $73,200 All $39,500 $56,800 $0 $40,000 $80,000 $120,000 $160,000 $200,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 350

Figure K.10 Average annualised committed supports and average payments by reported level of function as at 31 December 2022 – Tasmania $350,000 $307,200

$267,600 $300,000

$250,000

$191,600 $200,000 $157,000

$148,600

$126,300 $130,500 $150,000 $108,000 $113,600

$75,100 $81,400 $84,800 $75,800 $74,600 $41,000 $29,300 $100,000 $66,400 $47,300 $60,500 $50,400 $29,700 $19,700 $35,900 $27,600 $37,100 $50,000 $19,900 $17,700 $25,200 $0 $15,600 $11,300 $0

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure K.11 Average annualised committed supports and average payments (participants in SIL) by reported level of function as at 31 December 2022 – Tasmania $700,000

$581,400 $600,000 $555,000 $545,300 $516,100

$500,000 $443,800 $422,400 $419,000 $397,600 $352,000 $397,400 $387,200 $400,000 $350,900 $321,000 $352,800 $289,700 $308,400 $305,400

$276,400 $300,000

$200,000

$0 $100,000 $0 $0 $0 $0$0 $0 $0 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 351

Figure K.12 Average annualised committed supports and average payments (participants not in SIL) by reported level of function as at 31 December 2022 – Tasmania $250,000 $218,100

$173,400

$200,000

$150,000 $128,400

$92,600

$79,200 $100,000 $51,200 $78,400 $76,800 $55,600 $68,900 $63,200 $62,400 $33,000 $32,400 $38,700 $56,800 $35,900 $22,500 $45,900 $39,500 $17,700 $32,000 $33,000 $50,000 $26,900 $24,700 $0 $19,500 $20,700 $17,200 $13,700 $10,800 $0

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Table K.31 Total annualised committed supports and total payments by support category as at 31 December 2022 ($m) – Tasmania 314 315 Total payments for the year ending 31 Total annualised committed Support Category December 2022 supports at 31 December 2022 Core: Daily Activities $468.9 $537.9 Core: Consumables $13.0 $18.2 Core: Social and Civic $174.8 $256.0 Core: Transport $13.0 $12.9 Capacity Building: Choice and Control $10.9 $12.3 Capacity Building: Daily Activities $62.7 $131.8 Capacity Building: Employment $2.5 $7.8 Capacity Building: Health and Wellbeing $1.0 $2.7 Capacity Building: Home Living $0.01 $0.09 Capacity Building: Lifelong learning $0.01 $0.01 Capacity Building: Relationships $11.2 $20.7 Capacity Building: Social and Civic $5.5 $14.7 Capacity Building: Support Coordination $20.9 $27.8 Capital: Assistive Technology $14.2 $30.1 Capital: Home Modifications $7.4 $12.7 All $806.2 $1,087.5

314 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 315 Total payments for home modifications in Tasmania were $7.4m. Of which, $3.6m (48%) has been paid for specialised disability accommodation (SDA) supports, and $3.9m (52%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.2m processed off-system in June 2022. Total annualised committed supports for home modifications in Tasmania were $12.7m. Of which, $6.3m (49%) has been allocated for specialised disability accommodation (SDA) supports, and $6.5m (51%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 352

Table K.32 Total annualised committed supports and total payments (participants in SIL) by support category as at 31 December 2022 ($m) – Tasmania 316 317 Total payments for the year ending Total annualised committed Support Category 31 December 2022 supports at 31 December 2022 Core: Daily Activities $275.2 $290.4 Core: Consumables $2.0 $2.7 Core: Social and Civic $62.9 $82.2 Core: Transport $1.8 $2.6 Capacity Building: Choice and Control $0.9 $1.0 Capacity Building: Daily Activities $6.0 $10.9 Capacity Building: Employment $0.1 $0.3 Capacity Building: Health and Wellbeing $0.1 $0.2 Capacity Building: Home Living $0.0 $0.0 Capacity Building: Lifelong learning $0.0 $0.0 Capacity Building: Relationships $5.4 $9.6 Capacity Building: Social and Civic $0.4 $0.6 Capacity Building: Support Coordination $4.4 $5.3 Capital: Assistive Technology $1.7 $3.5 Capital: Home Modifications $3.2 $5.6 All $364.2 $415.3

Table K.33 Total annualised committed supports and total payments (participants not in SIL) by support category as at 31 December 2022 ($m) – Tasmania 318 319 Total payments for the year ending 31 Total annualised committed Support Category December 2022 supports at 31 December 2022 Core: Daily Activities $193.7 $247.5 Core: Consumables $11.0 $15.5 Core: Social and Civic $112.0 $173.8 Core: Transport $11.2 $10.3 Capacity Building: Choice and Control $10.0 $11.3 Capacity Building: Daily Activities $56.7 $121.0 Capacity Building: Employment $2.4 $7.5 Capacity Building: Health and Wellbeing $0.9 $2.5 Capacity Building: Home Living $0.01 $0.09 Capacity Building: Lifelong learning $0.01 $0.01 Capacity Building: Relationships $5.8 $11.1 Capacity Building: Social and Civic $5.2 $14.0 Capacity Building: Support Coordination $16.5 $22.5 Capital: Assistive Technology $12.4 $26.6 Capital: Home Modifications $4.2 $7.1 All $442.1 $672.2

316 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 317 Total payments for home modifications in Tasmania were $3.18m. Of which, $3.11m (98%) has been paid for specialised disability accommodation (SDA) supports, and $0.07m (2%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.2m processed off-system in June 2022.Total annualised committed supports for home modifications in Tasmania were $5.6m. Of which, $5.4m (94.9%) has been allocated for specialised disability accommodation (SDA) supports, and $0.3m (5.1%) has been allocated for non-SDA supports. 318 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 319 Total payments for home modifications in Tasmania were $4.2m. Of which, $0.4m (10%) has been paid for specialised disability accommodation (SDA) supports, and $3.8m (90%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.03m processed off-system in June 2022. Total annualised committed supports for home modifications in Tasmania were $7.1m. Of which, $0.9m (13%) has been allocated for specialised disability accommodation (SDA) supports, and $6.2m (87%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 353

Table K.34 Payments by financial year in which support was provided, compared to committed supports ($m) – Tasmania 320 2013- 2014- 2015- 2016- 2017- 2018- 2019- 2020- 2021- 2022-23 to Financial year 14 15 16 17 18 19 20 21 22 date Total 17.4 50.5 65.8 100.7 190.4 401.8 662.4 847.4 963.8 550.5 Committed Total Paid 9.7 35.9 48.2 78.0 154.2 297.3 478.6 632.9 757.9 387.5 % utilised to 56% 71% 73% 77% 81% 74% 72% 75% 79% 70% date

Table K.35 Percentage change in plan budgets for active participants – Tasmania 321 322 Inflation type Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Intraplan Inflation 3.7% 6.1% 5.5% 7.1% 5.7% 7.8% 9.8% 6.6% Interplan Inflation 1.8% -2.3% 3.6% 4.2% 1.1% 2.6% 11.7% 8.3% Total Inflation 5.5% 3.8% 9.1% 11.4% 6.8% 10.4% 21.5% 14.9%

Figure K.13 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - all participants – Tasmania 323

30% 551 (15%) reassessments with 2,011 (55%) reassessments with 5%+ deflation 5%+ inflation 25% 22%

19% 20%

14% 15% 11%

10% 8% 8%

5% 5% 3% 3% 3% 2% 1% 0% 0% 0% count, 0.0 0.0 0.0 0.1 0.1 0.3 0.4 0.7 0.8 0.3 0.2 0.1 0.1 0.5 0.0k -5% below -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to above -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% 80% 80% Change in annualised plan budget - percentage

320 The utilisation rate for 2022-23 to date will likely increase due to a lag between when support is provided and when it is paid. 321 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July 2022, which impacts the September 2022 quarter. 322 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the overall total inflation has not changed. 323 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. December 2022 | NDIS Quarterly Report to disability ministers 354

Appendix L: Australian Capital Territory

Part One: Participants and their plans Table L.1 Active participants by quarter of entry, plan and entry type – Australian Capital Territory 324

Participant breakdown Prior Quarters 2022-23 Q2 Total

Access decisions 13,411 355 13,766 Active Eligible - Total 9,627 275 9,902 Active Eligible - New 6,893 267 7,160 Active Eligible - State 2,425 <11 2,430 Active Eligible - Commonwealth 309 <11 312 Active Participant Plans (excl ECA) - Total 9,505 288 9,793 Active Participant Plans (excl ECA) - New 6,773 284 7,057 Active Participant Plans (excl ECA) - State 2,423 <11 2,425 Active Participant Plans (excl ECA) - Commonwealth 309 <11 311 Active Participant Plans - Total 9,695 487 9,992 Active Participant Plans - Early Intervention (s25) 3,349 172 3,521 Active Participant Plans - Permanent Disability (s24) 6,156 116 6,272 Active Participant Plans - ECA 190 199 199

Table L.2 People who have left the Scheme since 1 July 2013 as at 31 December 2022 – Australian Capital Territory People leaving the Scheme Total Number of people who have left the Scheme 1,434 Early Intervention participants 803 Permanent disability participants 631

Table L.3 Assessment of access by age group and gender – Australian Capital Territory Male - Male - Female - Other - Total - Other - Number Percentage of Female - Percentage Percentage Total - Percentage Age Number of access Number of of access of access Number of of access Group of access access decisions access met decisions decisions access met decisions met met eligible eligible eligible eligible 0 to 6 2,596 95% 1,050 93% 27 93% 3,673 95% 7 to 14 1,466 85% 724 82% 31 84% 2,221 84% 15 to 18 430 88% 254 82% 17 100% 701 86% 19 to 24 279 88% 224 77% 15 88% 518 83% 25 to 34 429 85% 394 77% 15 71% 838 80% 35 to 44 493 79% 478 73% <11 n/a 981 76% 45 to 54 545 82% 539 71% 14 70% 1,098 76% 55 to 64 630 76% 736 70% <11 n/a 1,374 73% 65+ 35 57% 37 48% <11 n/a 73 53% Missing <11 n/a <11 n/a <11 n/a <11 n/a

Total 6,903 87% 4,436 78% 138 80% 11,477 83%

324 The definition used to report on Early Childhood Approach is the number of children accessing early connections. The number of children accessing early connections is at the end of the current and prior quarters. December 2022 | NDIS Quarterly Report to disability ministers 355

Table L.4 Assessment of access by primary disability group and gender – Australian Capital Territory325 Male - Female - Other - Other - Total - Total - Male - Female - Percentage Percentage Number Percentage Number Percentage Primary disability Number Number of access of access of of access of of access group of access of access decisions decisions access decisions access decisions met met eligible eligible met eligible met eligible Acquired brain injury 181 93% 80 95% <11 n/a 263 94% Autism 2,417 97% 996 96% 68 100% 3,481 97% Cerebral palsy 180 96% 142 93% <11 n/a 322 95% Developmental delay 1,023 94% 430 93% <11 n/a 1,461 94% Global 151 98% 52 98% <11 n/a 204 98% developmental delay Hearing impairment 216 86% 262 83% <11 n/a 485 84% Intellectual disability 908 96% 687 95% <11 n/a 1,605 96% Multiple sclerosis 57 92% 180 91% <11 n/a 241 91% Psychosocial 674 72% 599 64% 20 71% 1,293 68% disability Spinal cord injury 68 94% 26 93% <11 n/a 95 93% Stroke 83 87% 73 90% <11 n/a 158 89% Visual impairment 101 90% 96 93% <11 n/a 198 92% Other neurological 292 80% 227 75% <11 n/a 523 77% Other physical 266 56% 408 51% <11 n/a 683 53% Other 189 59% 75 56% <11 n/a 264 58% sensory/speech Other 78 53% 85 41% <11 n/a 163 45% Missing 19 33% 18 42% <11 n/a 38 38%

Total 6,903 87% 4,436 78% 138 80% 11,477 83%

In the tables below, the percentage figures have been rounded. Therefore, the totals may not always add up to one hundred percent.

Table L.5 Participant profile per quarter by participants identifying as First Nations Peoples – Australian Capital Territory Prior Quarters - Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile Count Percentage - Count Percentage Count Percentage First Nations Participants 420 4% 15 5% 435 4% Non-First Nations Participants 7,811 82% 251 87% 8,062 82% Not Stated 1,274 13% 22 8% 1,296 13% Total 9,505 100% 288 100% 9,793 100%

Table L.6 Participant profile per quarter by culturally and linguistically diverse (CALD) status – Australian Capital Territory326 2022-23 Q2 Prior Quarters Prior Quarters 2022-23 Q2 Total - Total - Participant profile - - Count - Percentage - Count Count Percentage Percentage Culturally and linguistically diverse 975 10% 18 6% 993 10% Not culturally and linguistically 8,465 89% 270 94% 8,735 89% diverse Not stated 65 1% <11 n/a 65 1% Total 9,505 100% 288 100% 9,793 100%

325 Down syndrome is included in intellectual disability. 326 The number of CALD participants excludes participants who identify as First Nations Peoples from the September 2021 quarter, but they are included in the results prior to the September 2021 quarter. December 2022 | NDIS Quarterly Report to disability ministers 356

Table L.7 Number of active participants with an approved plan who are identified as Younger People in Residential Aged Care (YPIRAC) as at 31 December 2022 – Australian Capital Territory 327 328 Total number of active Age group participants Under 45 <11 45 to 54 <11 55 to 64 <11 Total YPIRAC (under 65) <11

Table L.8 Number of active participants under 65 in residential aged care with an approved plan over time incrementally and cumulatively – Australian Capital Territory 329 Participants in residential aged care (under 65) Incremental Cumulative Dec-19 -1 18 Mar-20 -2 16 Jun-20 -1 15 Sep-20 -3 12 Dec-20 -2 10 Mar-21 1 11 Jun-21 0 11 Sep-21 -1 10 Dec-21 0 10 Mar-22 0 10 Jun-22 -2 8 Sep-22 -1 7 Dec-22 0 7

Table L.9 Participant profile per quarter by remoteness – Australian Capital Territory 330 331 Prior Quarters - Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile Count Percentage - Count Percentage Count Percentage Major cities 9,493 100% 288 100% 9,781 100% Population > 50,000 11 0% <11 n/a 11 0% Population between 15,000 <11 n/a <11 n/a <11 n/a and 50,000 Population between 5,000 and <11 n/a <11 n/a <11 n/a 15,000 Population less than 5,000 <11 n/a <11 n/a <11 n/a Remote <11 n/a <11 n/a <11 n/a Very Remote <11 n/a <11 n/a <11 n/a Missing <11 n/a <11 n/a <11 n/a Total 9,505 100% 288 100% 9,793 100%

327 The age breakdown of YPIRAC participants in ACT cannot be reported due to small numbers in some age groups. 328 There are a further 26 active participants aged 65 years or over who are currently in residential aged care. 329 The cumulative results are measured as the numbers of active participants in residential aged care at the end of each quarter. The incremental results are the change in cumulative number of active participants in residential aged care each quarter. There are insufficient numbers to show the incremental and cumulative count of active participants in residential aged care for the December 2020 quarter and after the June 2021 quarter. 330 The distributions are calculated excluding active participants with a missing remoteness classification. 331 The number of active participants by remoteness is based on the Modified Monash Model (MMM) measure of remoteness. December 2022 | NDIS Quarterly Report to disability ministers 357

Table L.10 Participant profile per quarter by primary disability group – Australian Capital Territory 332 333 334 Primary disability Prior Quarters - Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - group Count Percentage - Count Percentage Count Percentage Autism 3,279 34% 107 37% 3,386 35% Intellectual disability 1,477 16% 13 5% 1,490 15% Psychosocial disability 1,130 12% 17 6% 1,147 12% Developmental delay 793 8% 101 35% 894 9% Hearing impairment 437 5% <11 n/a 442 5% Other neurological 392 4% <11 n/a 400 4% Other physical 531 6% <11 n/a 535 5% Cerebral palsy 297 3% <11 n/a 297 3% Acquired brain injury 220 2% <11 n/a 225 2% Global developmental 144 2% 12 4% 156 2% delay Visual impairment 180 2% <11 n/a 180 2% Multiple sclerosis 216 2% <11 n/a 223 2% Stroke 140 1% <11 n/a 141 1% Spinal cord injury 77 1% <11 n/a 80 1% Other 120 1% <11 n/a 125 1% Other sensory/speech 72 1% <11 n/a 72 1% Total 9,505 100% 288 100% 9,793 100%

Table L.11 Participant profile per quarter (participants in SIL) by primary disability group – Australian Capital Territory 335 336 Primary disability Prior Quarters - Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Total - group Count Percentage Count Percentage Count Percentage Autism 67 12% <11 n/a 67 12% Intellectual disability 223 40% <11 n/a 223 40% Psychosocial disability 101 18% <11 n/a 101 18% Developmental delay <11 n/a <11 n/a <11 n/a Hearing impairment <11 n/a <11 n/a <11 n/a Other neurological 46 8% <11 n/a 46 8% Other physical <11 n/a <11 n/a <11 n/a Cerebral palsy 44 8% <11 n/a 44 8% Acquired brain injury 37 7% <11 n/a 37 7% Global developmental <11 n/a <11 n/a <11 n/a delay Visual impairment <11 n/a <11 n/a <11 n/a Multiple sclerosis <11 n/a <11 n/a <11 n/a Stroke 12 2% <11 n/a 12 2% Spinal cord injury <11 n/a <11 n/a <11 n/a Other <11 n/a <11 n/a <11 n/a Other sensory/speech <11 n/a <11 n/a <11 n/a

Total 556 100% <11 n/a 556 100%

332 Table order based on national proportions in Table E.10 (highest to lowest). 333 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 334 Down syndrome is included in intellectual disability, representing 2% (226) of all Scheme participants in Australian Capital Territory. 335 The results for the current quarter only include participants with SIL supports in their first plan. Participants who had an approved plan prior to the latest quarter and moved into SIL during the latest quarter are included in the prior quarters results. 336 Down syndrome is included in intellectual disability, representing 8% (42) of participants in SIL. December 2022 | NDIS Quarterly Report to disability ministers 358

Table L.12 Participant profile per quarter (participants not in SIL) by primary disability group – Australian Capital Territory 337 Prior Quarters Prior Quarters 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group - Count - Percentage Count Percentage Count Percentage Autism 3,212 36% 107 37% 3,319 36% Intellectual disability 1,254 14% 13 5% 1,267 14% Psychosocial disability 1,029 11% 17 6% 1,046 11% Developmental delay 793 9% 101 35% 894 10% Hearing impairment 437 5% <11 n/a 442 5% Other neurological 346 4% <11 n/a 354 4% Other physical 526 6% <11 n/a 530 6% Cerebral palsy 253 3% <11 n/a 253 3% Acquired brain injury 183 2% <11 n/a 188 2% Global developmental 144 2% 12 4% 156 2% delay Visual impairment 180 2% <11 n/a 180 2% Multiple sclerosis 207 2% <11 n/a 214 2% Stroke 128 1% <11 n/a 129 1% Spinal cord injury 71 1% <11 n/a 74 1% Other 114 1% <11 n/a 119 1% Other sensory/speech 72 1% <11 n/a 72 1% Total 8,949 100% 288 100% 9,237 100%

Table L.13 Participant profile per quarter by reported level of function – Australian Capital Territory 338 Reported level of Prior Quarters Prior Quarters - 2022-23 Q2 2022-23 Q2 - Total - Total - function - Count Percentage - Count Percentage Count Percentage 1 (High Function) 1,016 11% 66 23% 1,082 11% 2 (High Function) 24 0% <11 n/a 24 0% 3 (High Function) 489 5% 21 7% 510 5% 4 (High Function) 912 10% 22 8% 934 10% 5 (High Function) 579 6% 28 10% 607 6%

6 (Moderate Function) 2,217 23% 87 30% 2,304 24% 7 (Moderate Function) 473 5% 20 7% 493 5% 8 (Moderate Function) 650 7% 14 5% 664 7% 9 (Moderate Function) 57 1% <11 n/a 58 1% 10 (Moderate Function) 937 10% <11 n/a 943 10%

11 (Low Function) 278 3% <11 n/a 279 3% 12 (Low Function) 1,049 11% 16 6% 1,065 11% 13 (Low Function) 654 7% <11 n/a 660 7% 14 (Low Function) 153 2% <11 n/a 153 2% 15 (Low Function) <11 n/a <11 n/a <11 n/a Missing 17 n/a <11 n/a 17 n/a Total 9,505 100% 288 100% 9,793 100%

337 Down syndrome is included in intellectual disability, representing 2% (184) of participants not in SIL. 338 The distributions are calculated excluding participants with a missing reported level of function. December 2022 | NDIS Quarterly Report to disability ministers 359

Table L.14 Participant profile per quarter by age group – Australian Capital Territory Prior Quarters Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Total - Age Group - Count Percentage Count Percentage Count Percentage 0 to 6 1,118 12% 137 48% 1,255 13% 7 to 14 2,499 26% 56 19% 2,555 26% 15 to 18 827 9% 12 4% 839 9% 19 to 24 920 10% 16 6% 936 10% 25 to 34 850 9% 21 7% 871 9% 35 to 44 817 9% <11 n/a 827 8% 45 to 54 911 10% 15 5% 926 9% 55 to 64 973 10% 17 6% 990 10% 65+ 590 6% <11 n/a 594 6% Total 9,505 100% 288 100% 9,793 100%

Table L.15 Participation rates by age group and gender at 31 December 2022 – Australian Capital Territory 339 Age group Participation Rate - Male Participation Rate - Female Participation Rate - Total 0 to 6 4.2% 1.8% 3.1% 7 to 14 7.5% 3.4% 5.6% 15 to 18 5.2% 3.0% 4.2% 19 to 24 3.0% 1.7% 2.4% 25 to 44 1.3% 1.1% 1.2% 45 to 64 1.9% 1.8% 1.9% Total (aged 0 to 64) 2.9% 1.8% 2.4%

339 Participation rate refers to the proportion of general population that are NDIS participants. A small proportion of participants aged 0 to 64 years have a gender of ‘Other’. The participation rates for this group are included within the total rates. December 2022 | NDIS Quarterly Report to disability ministers 360

Part Two: Participant and family/carer outcomes Note: In Tables L.16 to L.20 outcomes for participants and/or their families and carers, R1, R2, R3, R4, R5 and R6 mean first reassessment, second reassessment, third reassessment, fourth reassessment, fifth reassessment and sixth reassessment respectively.

Table L.16 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=457), ‘participant social and community engagement rate’ (n=453), ‘parent and carer employment rate’ (n=548) at entry, first (R1) and second (R2) plan reassessment and ‘participant choice and control’ (n=309) at first (R1) and second (R2) plan reassessment - participants who entered between 1 July 2016 and 31 December 2020 - Australian Capital Territory 340 2022-23 Age group Baseline R1 R2 Target Participant employment rate - Aged 15 to 24 years 16% 16% 23% 26% Participant employment rate - Aged 25 to 34 years 39% 45% 43% 26% Participant employment rate - Aged 35 to 44 years 34% 30% 30% 26% Participant employment rate - Aged 45 to 54 years 31% 32% 29% 26% Participant employment rate - Aged 55 to 64 years 25% 22% 17% 26% Participant employment rate - Aged 65+ years n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 33% 32% 30% 26% Participant employment rate - Aged 15 to 64 years 29% 29% 28% 26% Participant social and community engagement rate - Aged 15 to 24 years 36% 33% 36% 46% Participant social and community engagement rate - Aged 25 to 34 years 42% 48% 51% 46% Participant social and community engagement rate - Aged 35 to 44 years 31% 39% 34% 46% Participant social and community engagement rate - Aged 45 to 54 years 31% 33% 38% 46% Participant social and community engagement rate - Aged 55 to 64 years 44% 51% 45% 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 37% 43% 42% 46% Participant social and community engagement rate - Aged 15+ years 37% 41% 41% 46% Parent and carer employment rate - Aged 0 to 14 years 57% 61% 63% 50% Parent and carer employment rate - Aged 15+ years 59% 61% 61% 50% Parent and carer employment rate - All ages 57% 61% 62% 50% Participant Choice and Control - Aged 15 to 24 years n/a 61% 70% 75% Participant Choice and Control - Aged 25+ years n/a 75% 79% 75% Participant Choice and Control - Aged 15+ years n/a 72% 77% 75%

340 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 361

Table L.17 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=458), ‘participant social and community engagement rate’ (n=461), ‘parent and carer employment rate’ (n=281) at entry, first (R1), second (R2) and third (R3) plan reassessment, and ‘participant choice and control’ (n=396) at first (R1), second (R2) and third (R3) plan reassessment - participants who entered between 1 July 2016 and 31 December 2019 - Australian Capital Territory 341 2022-23 Age group Baseline R1 R2 R3 Target Participant employment rate - Aged 15 to 24 years 16% 20% 25% 20% 26% Participant employment rate - Aged 25 to 34 years 34% 32% 30% 39% 26% Participant employment rate - Aged 35 to 44 years 41% 41% 29% 36% 26% Participant employment rate - Aged 45 to 54 years 33% 34% 26% 32% 26% Participant employment rate - Aged 55 to 64 years 23% 25% 22% 23% 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 33% 33% 27% 32% 26% Participant employment rate - Aged 15 to 64 years 30% 31% 27% 30% 26%

Participant social and community engagement rate - Aged 15 to 24 years 34% 31% 29% 30% 46% Participant social and community engagement rate - Aged 25 to 34 years 29% 31% 34% 38% 46% Participant social and community engagement rate - Aged 35 to 44 years 43% 45% 40% 44% 46% Participant social and community engagement rate - Aged 45 to 54 years 38% 41% 42% 38% 46% Participant social and community engagement rate - Aged 55 to 64 years 37% 39% 45% 41% 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 38% 41% 41% 41% 46% Participant social and community engagement rate - Aged 15+ years 38% 39% 39% 39% 46%

Parent and carer employment rate - Aged 0 to 14 years 49% 52% 62% 57% 50% Parent and carer employment rate - Aged 15+ years 63% 68% 72% 62% 50% Parent and carer employment rate - All ages 52% 56% 64% 58% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 67% 69% 73% 75% Participant Choice and Control - Aged 25+ years n/a 72% 76% 80% 75% Participant Choice and Control - Aged 15+ years n/a 71% 75% 79% 75%

341 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2019 and have had a third plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 362

Table L.18 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=301), ‘participant social and community engagement rate’ (n=299), ‘parent and carer employment rate’ (n=125) at entry, first (R1), second (R2), third (R3) and fourth (R4) plan reassessment, and ‘participant choice and control’ (n=278) at first (R1), second (R2), third (R3) and fourth (R4) plan reassessment - participants who entered between 1 July 2016 and 31 December 2018 - Australian Capital Territory 342 2022-23 Age group Baseline R1 R2 R3 R4 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years 34% 32% 34% 29% 29% 26% Participant employment rate - Aged 35 to 44 years 37% 37% 40% 47% 39% 26% Participant employment rate - Aged 45 to 54 years 39% 47% 40% 36% 31% 26% Participant employment rate - Aged 55 to 64 years 30% 25% 34% 22% 22% 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 35% 35% 37% 33% 31% 26% Participant employment rate - Aged 15 to 64 years 31% 32% 35% 32% 32% 26% Participant social and community engagement rate - Aged 15 to 24 years 36% 42% 45% 39% 47% 46% Participant social and community engagement rate - Aged 25 to 34 years 45% 47% 51% 59% 58% 46% Participant social and community engagement rate - Aged 35 to 44 years 35% 40% 49% 54% 44% 46% Participant social and community engagement rate - Aged 45 to 54 years 42% 40% 48% 54% 49% 46% Participant social and community engagement rate - Aged 55 to 64 years 30% 43% 46% 44% 47% 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 38% 42% 47% 51% 49% 46% Participant social and community engagement rate - Aged 15+ years 37% 42% 47% 49% 48% 46% Parent and carer employment rate - Aged 0 to 14 years 49% 54% 54% 57% 60% 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages 56% 57% 62% 60% 62% 50% Participant Choice and Control - Aged 15 to 24 years n/a 54% 68% 67% 68% 75% Participant Choice and Control - Aged 25+ years n/a 74% 75% 79% 80% 75% Participant Choice and Control - Aged 15+ years n/a 69% 73% 76% 77% 75%

342 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2018 and have had a fourth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 363

Table L.19 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=230), ‘participant social and community engagement rate’ (n=227), ‘parent and carer employment rate’ (n=47) at entry, first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment, and ‘participant choice and control’ (n=203) at first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment - participants who entered between 1 July 2016 and 31 December 2017 - Australian Capital Territory 343 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years 48% 42% 36% 34% 32% 34% 26% Participant employment rate - Aged 35 to 44 years 25% 29% 31% 41% 33% 33% 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 34% 32% 29% 31% 31% 29% 26% Participant employment rate - Aged 15 to 64 years 31% 30% 28% 30% 30% 31% 26% Participant social and community engagement rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25 to 34 years 45% 44% 39% 36% 52% 48% 46% Participant social and community engagement rate - Aged 35 to 44 years 29% 41% 44% 47% 57% 45% 46% Participant social and community engagement rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 37% 39% 43% 43% 45% 45% 46% Participant social and community engagement rate - Aged 15+ years 37% 39% 41% 44% 45% 44% 46% Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages n/a n/a n/a n/a n/a n/a 50% Participant Choice and Control - Aged 15 to 24 years n/a 64% 67% 61% 67% 75% 75% Participant Choice and Control - Aged 25+ years n/a 74% 79% 83% 78% 80% 75% Participant Choice and Control - Aged 15+ years n/a 71% 76% 78% 75% 79% 75%

343 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2017 and have had a fifth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 364

Table L.20 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=118), ‘participant social and community engagement rate’ (n=121), ‘parent and carer employment rate’ (n=17) at entry, first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment, and ‘participant choice and control’ (n=105) at first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment - participants who entered between 1 July 2016 and 31 December 2016 - Australian Capital Territory 344 2022-23 Age group Baseline R1 R2 R3 R4 R5 R6 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years n/a n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 15 to 64 years 29% 29% 25% 36% 25% 15% 25% 26% Participant social and community engagement rate - Aged 15 to n/a n/a n/a n/a n/a n/a n/a 46% 24 years Participant social and community engagement rate - Aged 25 to n/a n/a n/a n/a n/a n/a n/a 46% 34 years Participant social and community engagement rate - Aged 35 to n/a n/a n/a n/a n/a n/a n/a 46% 44 years Participant social and community engagement rate - Aged 45 to n/a n/a n/a n/a n/a n/a n/a 46% 54 years Participant social and community engagement rate - Aged 55 to n/a n/a n/a n/a n/a n/a n/a 46% 64 years Participant social and community engagement rate - Aged 65+ n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 25+ n/a n/a n/a n/a n/a n/a n/a 46% years Participant social and community engagement rate - Aged 15+ 37% 44% 49% 48% 54% 60% 48% 46% years Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages n/a n/a n/a n/a n/a n/a n/a 50%

Participant Choice and Control - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a n/a 75% Participant Choice and Control - Aged 25+ years n/a n/a n/a n/a n/a n/a n/a 75% Participant Choice and Control - Aged 15+ years n/a 69% 69% 73% 77% 100% 79% 75%

344 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2016 and have had a sixth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 365

Part Three: Participant experience Table L.21 Proportion of participants who agreed with statements about ‘Access’ (n = 142 in Prior Quarters, n = 14 in 2022-23 Q2), ‘Pre-planning’ (n = 106 in Prior Quarters, n = 13 in 2022-23 Q2), ‘Planning’ (n = 704 in Prior Quarters, n = 69 in 2022-23 Q2) and ‘Plan reassessment’ (n = 2,834 in Prior Quarters, n = 312 in 2022-23 Q2) of NDIS journey in 2022-23 Q2 compared to Prior Quarters – Survey administered by the AHA from the Dec 2020 quarter and previously by the Contact Centre – Australian Capital Territory Proportion of Proportion of participants participants Stage of NDIS journey responding responding with ‘Yes’ - with ‘Yes’ Prior Quarters 2022-23 Q2 Access - Are you happy with how coming into the NDIS has gone? 82% n/a

Access - Was the person from the NDIS respectful? 97% n/a

Access - Do you understand what will happen next with your plan? 82% n/a

Access - % of participants rating their overall experience as Very Good or Good. 73% n/a

Pre-planning - Did the person from the NDIS understand how your disability affects your life? 75% n/a

Pre-planning - Did you understand why you needed to give the information you did? 89% n/a

Pre-planning - Were decisions about your plan clearly explained? 61% n/a

Pre-planning - Are you clear on what happens next with your plan? 62% n/a

Pre-planning - Do you know where to go for more help with your plan? 63% n/a

Pre-planning - % of participants rating their overall experience as Very Good or Good. 70% n/a

Planning - Did the person from the NDIS understand how your disability affects your life? 87% 94%

Planning - Did you understand why you needed to give the information you did? 95% 99%

Planning - Were decisions about your plan clearly explained? 82% 90%

Planning - Are you clear on what happens next with your plan? 82% 91%

Planning - Do you know where to go for more help with your plan? 87% 90%

Planning - % of participants rating their overall experience as Very Good or Good. 79% 93%

Plan reassessment - Did the person from the NDIS understand how your disability affects your life? 74% 74%

Plan reassessment - Did you feel prepared for your plan reassessment? 84% 82%

Plan reassessment - Is your NDIS plan helping you to make progress towards your goals? 86% 86%

Plan reassessment - % of participants rating their overall experience as Very Good or Good. 67% 68%

December 2022 | NDIS Quarterly Report to disability ministers 366

Figure L.1 Trend of satisfaction across the pathway (% Very Good/Good) – Australian Capital Territory 345 346

100% 93% 90% 90% 84% 83% 81% 80% 80% 76% 77% 76% 74% 72% 70% 68% 70% 67% 67% 64% 64% 64% 62% 60% 57%

50%

40%

30%

20%

10% 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 The Access Process The Pre-Planning The Planning Process The Reassessment Process Process

The tables in part three summarise complaints submitted from the 1 July 2016 until the end of 2022-23 Q2. The charts show trends in complaints based on experience over 3 years. The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

The ‘My Customer Requests’ tile in the CRM was launched on 7 October 2019 with enhanced capability to record complaints. Since then it has been used to capture information on the majority of complaints received by the Agency, although the previous ‘My Feedback’ tile is still being used in a small number of cases. Details of a complaint are captured differently on the ‘My Customer Requests’ tile.

Table L.22 shows the number of complaints in 2022-23 Q2 compared with previous quarters by the source of complaint, and by the complaint subject. All complaints recorded on both the ‘My Feedback’ tile and the ‘My Customer Requests’ tile are included. The list of complaint subjects reflects the combination of all options which can be selected on both the old and the new tiles. Also, on the ‘My Customer Requests’ tile it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. As a result, the sum of participant complaints, provider complaints and other complaints is higher than the total number of complaints.

Tables L.23 show the number of complaints by type as well as by source and subject of complaint based on records. These results include all complaints submitted from 1 July 2016 and complaints made during that quarter.

345 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection. 346 Participant satisfaction results are not shown if there is insufficient data in the group. December 2022 | NDIS Quarterly Report to disability ministers 367

Table L.22 Complaints by quarter – Australian Capital Territory 347 348 Number of Prior 2022-23 Complaints made by or on behalf of: Total unique Quarters Q2 complainants People who have submitted an access request: Complaint about ECA Partner <11 <11 <11 <11 People who have submitted an access request: Complaint about LAC Partner 51 <11 55 52 People who have submitted an access request: Complaints about service providers 127 <11 131 116

People who have submitted an access request: Complaints about the Agency 2,503 129 2,632 1,362 People who have submitted an access request: Critical/ Reportable Incident 162 23 185 143 People who have submitted an access request: Unclassified 168 <11 168 145 People who have submitted an access request: Total 3,015 160 3,175 1,599 Percentage of the number of active participants 6.8% 6.6% 6.8% n/a

Figure L.2 Number and proportion of participant complaints over time incrementally (left) and cumulatively (right) – Australian Capital Territory 7.8% 7.8% 7.6% 300 7.1% 7.1% 7.3% 8.0% 5,000 7.3% 7.2% 8.0% 7.0% 6.7% 6.6% 6.8% 6.7% 6.7% 6.7% 6.7% 6.8% 6.8% 6.8% 7.0% 7.0% 250 6.0% 4,000 5.6% 5.5% 6.0% 5.1% 6.0% 200 185 3,015 3,175 2,830 5.0% 5.0% 3,000 2,662 160 2,501 3.6% 4.1% 4.0% 155 149 161 168 150 2,352 4.0% 107 103 107 109 2,000 1,644 1,747 1,816 1,923 2,006 2,088 2,197 3.0%4.0% 3.0% 100 83 82 69 2.0% 2.0% 1,000 50 1.0% 1.0%

0 0.0% 0 0.0% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22

Participant complaints Rate of complaints to active participants Participant complaints Rate of complaints to active participants

347 Note that 59% of all complainants made only one complaint, 21% made two complaints and 20% made three or more complaints. 348 Percentage of the number of active participants is calculated as the number of complaints made by people who have sought access divided by the number of active participants. The number of active participants used in the calculation takes into account the length of time participants have been in the Scheme. December 2022 | NDIS Quarterly Report to disability ministers 368

Table L.23 Participant complaints by type. Complaints with a related party who has submitted an access request – Australian Capital Territory 349 Prior Prior 2022-23 2022-23 Q2 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - - Count Percentage Count Percentage Count Percentage Complaints about the Agency - Individual needs 190 8% <11 n/a 190 7% Complaints about the Agency - Information unclear 42 2% <11 n/a 42 2% Complaints about the Agency - NDIA Access 56 2% <11 n/a 62 2% Complaints about the Agency - NDIA Engagement <11 n/a <11 n/a <11 n/a Complaints about the Agency - NDIA Finance 118 5% <11 n/a 127 5% Complaints about the Agency - NDIA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about the Agency - NDIA Plan 414 17% 51 40% 465 18% Complaints about the Agency - NDIA Process 158 6% 19 15% 177 7% Complaints about the Agency - NDIA Resources 23 1% <11 n/a 24 1% Complaints about the Agency - NDIA Staff 86 3% 19 15% 105 4% Complaints about the Agency - NDIA Timeliness 266 11% 20 16% 286 11% Complaints about the Agency - Participation, 24 1% <11 n/a 24 1% engagement and inclusion Complaints about the Agency - Provider Portal <11 n/a <11 n/a <11 n/a Complaints about the Agency - Quality & <11 n/a <11 n/a <11 n/a Safeguards Commission Complaints about the Agency - Reasonable and 133 5% <11 n/a 133 5% necessary supports Complaints about the Agency - Staff conduct - 28 1% <11 n/a 28 1% Agency Complaints about the Agency - The way the NDIA 66 3% <11 n/a 66 3% carried out its decision making Complaints about the Agency - Timeliness 417 17% <11 n/a 418 16% Complaints about the Agency - Other 460 18% <11 n/a 463 18%

Complaints about the Agency - Total 2,503 100% 129 100% 2,632 100% Complaints about ECA Partner - ECA Engagement <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Process <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Timeliness <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Engagement <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about LAC Partner - LAC Plan <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Process <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Resources <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Staff 24 47% <11 n/a 27 49% Complaints about LAC Partner - LAC Timeliness <11 n/a <11 n/a 11 20% Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about LAC Partner - Total 51 100% <11 n/a 55 100% Complaints about service providers - Provider costs <11 n/a <11 n/a <11 n/a

349 There are 3,015 total participant complaints in Prior Quarters, 160 total participant complaints in 2022-23 Q2, and 3,175 total participant complaints as at 31 December 2022, including 168 unclassified participant complaints as at 31 December 2022. December 2022 | NDIS Quarterly Report to disability ministers 369

Prior Prior 2022-23 2022-23 Q2 Total - Total - Complaints by source, subject and type Quarters - Quarters - Q2 - - Count Percentage Count Percentage Count Percentage Complaints about service providers - Provider <11 n/a <11 n/a <11 n/a Finance Complaints about service providers - Provider Fraud <11 n/a <11 n/a <11 n/a and Compliance Complaints about service providers - Provider 15 12% <11 n/a 15 11% process Complaints about service providers - Provider 19 15% <11 n/a 21 16% Service Complaints about service providers - Provider Staff 12 9% <11 n/a 12 9% Complaints about service providers - Service 20 16% <11 n/a 20 15% Delivery Complaints about service providers - Staff conduct <11 n/a <11 n/a <11 n/a Complaints about service providers - Supports being 14 11% <11 n/a 14 11% provided Complaints about service providers - Other 19 15% <11 n/a 19 15%

Complaints about service providers - Total 127 100% <11 n/a 131 100% Critical/ Reportable Incident - Allegations against a 23 14% <11 n/a 26 14% provider Critical/ Reportable Incident - Allegations against 18 11% <11 n/a 23 12% Informal Supports Critical/ Reportable Incident - Allegations against <11 n/a <11 n/a <11 n/a NDIA Staff/Partners Critical/ Reportable Incident - Participant threat 42 26% <11 n/a 45 24% Critical/ Reportable Incident - Provider reporting 79 49% 12 52% 91 49% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a Critical/ Reportable Incident - Total 162 100% 23 100% 185 100%

Table L.24 AAT Cases by category at 31 December 2022 – Australian Capital Territory Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Category Quarters - Quarters - Count Percentage Count Percentage Count Percentage Access 213 29% 14 21% 227 28% Plan 459 63% 44 65% 503 63% Plan Reassessment 27 4% <11 n/a 30 4% Other 35 5% <11 n/a 42 5%

Total cases 734 100% 68 100% 802 100%

Percentage of the number of 1.66% n/a 2.81% n/a 1.72% n/a active participants

December 2022 | NDIS Quarterly Report to disability ministers 370

Figure L.3 Number and proportion of AAT cases over time incrementally (left) and cumulatively (right) – Australian Capital Territory 200 4.00% 1.66% 1.72% 3.57% 1000 1.61% 1.80% 180 3.50% 900 1.55% 1.60% 3.06% 802 1.33%1.43% 160 1.28% 1.22% 2.58% 2.81% 3.00% 800 1.23% 2.71% 1.40% 734 1.19% 2.55% 140 673 1.18% 1.15% 1.18% 700 2.50% 614 1.20% 120 2.03% 600 100 1.69% 1.55% 81 2.00% 500 406 465 533 1.00% 68 80 363 0.80% 68 1.50% 400 331 59 59 61 0.97% 60 0.65% 0.60% 0.85% 43 0.79% 300 268 280 295 314 1.00% 32 40 30 200 0.40% 15 19 17 0.50% 20 12 100 0.20% 0 0.00% 0 0.00% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Total AAT cases (Incremental) Total AAT cases (Cumulative) Rate of AAT cases to active participants Rate of AAT cases to active participants

Table L.25 AAT cases by open/closed and decision – Australian Capital Territory 350 351 AAT cases by open/closed and decision Number of cases Number of unique active participants AAT Cases 802 727 Open AAT Cases 189 187 Closed AAT Cases 613 558 Resolved before hearing 589 537 Gone to hearing and received a substantive decision 24 21

350 Of the 24 cases which went to hearing and received a substantive decision: 15 affirmed the Agency’s decision, 3 varied the Agency’s decision and 6 set aside the Agency’s decision. 351 The Tribunal will affirm the decision under review if it finds that the Agency has made the correct decision, or vary the decision under review if it finds the Agency’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the Agency has made a wholly or partially incorrect decision. In this case they can replace the Agency’s decision, or send the case back to the Agency with considerations to be taken when making a new decision. December 2022 | NDIS Quarterly Report to disability ministers 371

Part Four: Providers and the growing market Table L.26 Key markets indicators by quarter – Australian Capital Territory 352 353 Market indicators Previous Quarter 2022-23 Q2 Average number of active providers per active participant 0.92 0.90 Number of providers delivering new types of supports 99 80 Share of payments - top 25%: Daily Tasks/Shared Living (Percentage) 80% 84% Share of payments - top 25%: Therapeutic Supports (Percentage) 92% 93% Share of payments - top 25%: Participate Community (Percentage) 94% 94% Share of payments - top 25%: Early Childhood Supports (Percentage) 85% 83% Share of payments - top 25%: Assist Personal Activities (Percentage) 92% 92%

Table L.27 Cumulative number of providers that have been ever active as at 31 December 2022 by quarter of activity – Australian Capital Territory 354 Activity Number of providers

Active for the first time in 2022-23 Q2 32 Active in 2022-23 Q2 and also in previous quarters 414

Active in 2022-23 Q2 446

Inactive in 2022-23 Q2 1,124

Active ever 1,570

Table L.28 Distribution of active providers in 2022-23 Q2 by their status in 2022-23 Q1 and payment band in 2022-23 Q2 – Australian Capital Territory 355 Amount paid in Active in previous quarter Inactive in previous quarter and Active for the first time Total 2022-23 Q2 and this quarter active this quarter this quarter $0-$2,000 84 18 18 120 $2,001-$10,000 87 8 5 100 $10,001-$100,000 124 6 8 138 $100,001-$250,000 41 <5 <5 42 $250,000+ 46 <5 <5 46

Total 382 32 387 446

Table L.29 Proportion of active participants with approved plans accessing mainstream supports – Australian Capital Territory 356 Mainstream service Prior Quarters 2022-23 Q2 Total Daily Activities 9% 10% 9% Health & Wellbeing 70% 72% 70% Lifelong Learning 35% 33% 35% Other 26% 31% 27% Non-categorised 8% 5% 8% Any mainstream service 95% 95% 95%

352 In-kind payments are not included. However, if in-kind payments were included, the average number of providers per participant would be higher. 353 Share of payments going to the top 25% of active providers relates to the top five registration groups by payment amount. 354 Active providers refer to those who have received payment for supports provided to Agency-managed participants and plan managers. 355 Payments by state/territory are determined by the address of the participant who received the support. As a result, a provider who supports participants in multiple jurisdictions may appear in a smaller payment band at state/territory level compared with the national results. 356 Trial participants (participants with initial plans approved prior to 1 July 2016) are not included. December 2022 | NDIS Quarterly Report to disability ministers 372

Part Five: Financial sustainability Note: In Figures L.4 to L.12 and in Tables L.30, average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group.

Table L.30 Distribution of participants by annualised committed support band - active participants with initial plan approvals as at 2022-23 Q2 – Australian Capital Territory Distribution of all Distribution of participants (excluding SIL Column1 participants participants) $0-$5,000 3.6% 3.8% $5,001-$10,000 8.6% 9.2% $10,001-$15,000 13.5% 14.4% $15,001-$20,000 14.8% 15.6% $20,001-$25,000 9.6% 10.2% $25,001-$30,000 5.5% 5.8% $30,001-$50,000 14.3% 15.2% $50,001-$100,000 13.0% 13.8% $100,001-$150,000 5.2% 5.5% $150,001-$200,000 2.7% 2.7% $200,001-$250,000 1.5% 1.2% $250,001+ 7.2% 2.2%

Figure L.4 Average annualised committed supports and average payments by age group as at 31 December 2022 – Australian Capital Territory

$140,000 $126,600 $121,000 $95,600 $93,900 $113,400 $120,000 $86,200 $108,900 $83,200 $95,300 $100,000 $73,900

$72,800 $80,000 $49,800 $67,600 $51,800

$60,000

$33,900 $40,000 $24,200 $27,900 $22,200 $16,300 $18,900 $20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 373

Figure L.5 Average annualised committed supports and average payments (participants in SIL) by age group as at 31 December 2022 – Australian Capital Territory $426,000 $421,200 $450,000 $402,700 $370,700 $363,600 $393,300 $385,900 $354,400 $375,600 $379,600 $342,900 $400,000 $329,800 $328,100 $334,200

$350,000

$300,000

$250,000

$200,000

$150,000

$100,000

$50,000

$0 0 to 6 7$0to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All $0 Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure L.6 Average annualised committed supports and average payments (participants not in SIL) by age group as at 31 December 2022 – Australian Capital Territory $83,600 $83,800 $82,300 $90,000 $60,000 $58,200 $61,000 $80,000 $67,700 $70,000 $62,800 $46,200 $44,900 $54,600 $60,000 $34,700 $48,000 $50,000 $34,700

$33,300 $40,000 $25,800 $24,200 $30,000 $22,100 $16,300 $18,900 $20,000

$10,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 374

Figure L.7 Average annualised committed supports and average payments by primary disability group as at 31 December 2022 – Australian Capital Territory Acquired brain injury $131,000 $165,400 Autism $30,500 $38,700 Cerebral palsy $108,600 $131,600 Developmental delay $10,100 $18,300 Global developmental delay $14,100 $21,900 Hearing impairment $5,500 $11,300 Intellectual disability $87,600 $107,700 Multiple sclerosis $74,600 $112,700 group Psychosocial disability $62,700 $88,100 Spinal cord injury $152,000 $185,900 Stroke $121,100 $146,400

$25,000 $34,400 disability Visual impairment Other neurological $95,000 $132,800 Other physical $42,800 $65,300 Primary Other sensory/speech $6,400 $12,700 Other $69,100 $99,300 All $51,800 $67,600 $0 $40,000 $80,000 $120,000 $160,000 $200,000 $240,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure L.8 Average annualised committed supports and average payments (participants in SIL) by primary disability group as at 31 December 2022 – Australian Capital Territory Acquired brain injury $394,600 $418,500 Autism $376,400 $424,400 Cerebral palsy $371,700 $430,700 Developmental delay $0$0 Global developmental delay $0$0 Hearing impairment $0$0 Intellectual disability $324,200 $376,000 group PsychosocialMultiple sclerosisdisability $0 $0 $279,300 $338,200 Spinal cord injury $0 $0 Stroke $0 $0 Visual impairment disability Other neurological $373,500 $403,200 Other physical Other sensory/speech $0 Primary Other All $342,900 $393,300 $0 $200,000 $400,000 $600,000 $800,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 375

Figure L.9 Average annualised committed supports and average payments (participants not in SIL) by primary disability group as at 31 December 2022 – Australian Capital Territory Acquired brain injury $84,500 $115,500 Autism $23,500 $30,900 Cerebral palsy $64,600 $79,600 Developmental delay $10,100 $18,300 Global developmental delay $14,100 $21,900 Hearing impairment $5,500 $11,300 Intellectual disability $46,600 $60,500 group PsychosocialMultiple sclerosisdisability $43,100 $64,000$61,500 $94,500 Spinal cord injury $132,200 $154,500 Stroke $89,800 $111,700 Visual impairment $25,000 $34,400 disability Other neurological $64,800 $97,600 Other physical $39,700 $62,000 Other sensory/speech $6,400 $12,700 Primary Other $47,900 $82,700 All $34,700 $48,000 $0 $40,000 $80,000 $120,000 $160,000 $200,000 $240,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure L.10 Average annualised committed supports and average payments by reported level of function as at 31 December 2022 – Australian Capital Territory $284,400 $300,000 $237,800

$250,000

$198,400

$151,900 $200,000

$144,100 $150,000 $117,800 $123,800 $113,800 $97,700

$70,100 $100,000 $74,000 $67,600 $55,900 $51,900 $57,600 $51,800 $37,500 $44,500 $50,000 $26,900 $21,200 $18,600 $26,300 $26,700 $17,000 $15,900 $17,200 $15,900 $12,300 $11,700 $10,100

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 376

Figure L.11 Average annualised committed supports and average payments (participants in SIL) by reported level of function as at 31 December 2022 – Australian Capital Territory $500,000 $448,300 $458,400 $415,200 $398,200 $450,000 $406,500 $393,300 $347,800 $373,400 $342,900 $400,000 $329,600 $329,200 $350,000 $263,200 $307,600 $263,300 $300,000

$250,000

$200,000

$150,000

$100,000 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $50,000 $0 $0 $0 $0 $0 $0 $0 $0 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure L.12 Average annualised committed supports and average payments (participants not in SIL) by reported level of function as at 31 December 2022 – Australian Capital Territory $250,000

$194,800 $200,000 $162,700

$141,700 $150,000 $102,000

$100,000 $80,400 $80,300 $54,700 $65,000 $65,800 $74,300 $46,600 $55,600 $48,300 $48,000 $25,600 $39,700 $30,300 $34,700 $31,200 $50,000 $26,900 $15,600 $25,600 $21,200 $18,300 $16,600 $15,900 $16,200 $0 $12,300 $11,300 $9,600 $0

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 377

Table L.31 Total annualised committed supports and total payments by support category as at 31 December 2022 ($m) – Australian Capital Territory 357 358 Total payments for the year ending Total annualised committed supports at Support Category 31 December 2022 31 December 2022 Core: Daily Activities $282.6 $333.2 Core: Consumables $7.4 $11.9 Core: Social and Civic $77.8 $120.7 Core: Transport $14.2 $8.3 Capacity Building: Choice and Control $5.9 $6.8 Capacity Building: Daily Activities $60.8 $105.7 Capacity Building: Employment $2.2 $5.5 Capacity Building: Health and Wellbeing $1.7 $3.1 Capacity Building: Home Living $0.00 $0.01 Capacity Building: Lifelong learning $0.0 n/a Capacity Building: Relationships $5.5 $11.8 Capacity Building: Social and Civic $4.6 $371.2 Capacity Building: Support Coordination $10.8 $15.3 Capital: Assistive Technology $9.0 $20.7 Capital: Home Modifications $3.2 $7.9 All $485.8 $661.9

357 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 358 Total payments for home modifications in Australian Capital Territory were $3.2m. Of which, $1.8m (57.4%) has been paid for specialised disability accommodation (SDA) supports, and $1.4m (42.6%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.1m processed off-system in June 2022. Total annualised committed supports for home modifications in Australian Capital Territory were $7.9m. Of which, $5.4m (68%) has been allocated for specialised disability accommodation (SDA) supports, and $2.5m (32%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 378

Table L.32 Total annualised committed supports and total payments (participants in SIL) by support category as at 31 December 2022 ($m) – Australian Capital Territory 359 360 Total payments for the year ending 31 Total annualised committed supports at 31 Support Category December 2022 December 2022 Core: Daily Activities $145.4 $163.2 Core: Consumables $1.2 $1.9 Core: Social and Civic $19.6 $31.3 Core: Transport $1.0 $1.3 Capacity Building: Choice and $0.5 $0.6 Control Capacity Building: Daily $4.1 $6.7 Activities Capacity Building: Employment $0.1 $0.1 Capacity Building: Health and $0.2 $0.3 Wellbeing Capacity Building: Home Living $0.0 $0.0 Capacity Building: Lifelong $0.0 n/a learning Capacity Building: $2.0 $4.1 Relationships Capacity Building: Social and $0.1 $0.2 Civic Capacity Building: Support $2.1 $2.7 Coordination Capital: Assistive Technology $1.3 $2.8 Capital: Home Modifications $0.9 $3.6 All $178.3 $218.7

359 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 360 Total payments for home modifications in Australian Capital Territory were $0.85m. Of which, $0.85m (100.0%) has been paid for specialised disability accommodation (SDA) supports, and $0.00m (0.0%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.1m processed off-system in June 2022. Total annualised committed supports for home modifications in Australian Capital Territory were $3.56m. Of which, $3.55m (99.7%) has been allocated for specialised disability accommodation (SDA) supports, and $0.01m (0.3%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 379

Table L.33 Total annualised committed supports and total payments (participants not in SIL) by support category as at 31 December 2022 ($m) – Australian Capital Territory 361 362 Total payments for the year ending Total annualised committed supports at 31 Support Category 31 December 2022 December 2022 Core: Daily Activities $137.2 $170.0 Core: Consumables $6.2 $10.1 Core: Social and Civic $58.3 $89.5 Core: Transport $13.2 $7.0 Capacity Building: Choice and Control $5.4 $6.1 Capacity Building: Daily Activities $56.7 $99.0 Capacity Building: Employment $2.1 $5.4 Capacity Building: Health and $1.6 $2.8 Wellbeing Capacity Building: Home Living $0.00 $0.01 Capacity Building: Lifelong learning $0.0 n/a Capacity Building: Relationships $3.5 $7.7 Capacity Building: Social and Civic $4.5 $10.8 Capacity Building: Support $8.7 $12.7 Coordination Capital: Assistive Technology $7.8 $17.9 Capital: Home Modifications $2.3 $4.3 All $307.5 $443.2

Table L.34 Payments by financial year in which support was provided, compared to committed supports ($m) – Australian Capital Territory 363 364 Financial year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 2022-23 to date

Total Committed 0.3 25.2 127.3 266.4 304.7 365.6 458.4 552.4 600.5 335.2

Total Paid 0.2 20.8 110.3 181.2 220.4 275.8 336.2 414.4 470.4 232.4

% utilised to date 57% 83% 87% 68% 72% 75% 73% 75% 78% 69%

Table L.35 Percentage change in plan budgets for active participants – Australian Capital Territory 365 366 Inflation type Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22

Intraplan Inflation 2.5% 3.3% 4.3% 2.9% 3.9% 5.4% 7.9% 3.8%

Interplan Inflation 0.0% -0.8% 0.9% 5.5% 2.0% 4.7% 8.7% 9.9%

Total Inflation 2.4% 2.6% 5.2% 8.5% 5.9% 10.0% 16.6% 13.7%

361 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 362 Total payments for home modifications in Australian Capital Territory were $2.3m. Of which, $1.0m (41.8%) has been paid for specialised disability accommodation (SDA) supports, and $1.4m (58.2%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.01m processed off-system in June 2022. Total annualised committed supports for home modifications in Australian Capital Territory were $4.3m. Of which, $1.8m (42%) has been allocated for specialised disability accommodation (SDA) supports, and $2.5m (58%) has been allocated for non-SDA supports. 363 Jurisdiction is defined by the current residing address of the participant. As a result, there are small amounts of committed supports and payments in respect of 2013-14 for Australian Capital Territory. 364 The utilisation rate for 2022-23 to date will likely increase due to a lag between when support is provided and when it is paid. 365 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July 2022, which impacts the September 2022 quarter. 366 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the overall total inflation has not changed. December 2022 | NDIS Quarterly Report to disability ministers 380

Figure L.13 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - all participants – Australian Capital Territory 367

30% 653 (22%) reassessments with 1,240 (42%) reassessments 5%+ deflation with 5%+ inflation 25% 22%

20% 17%

15% 13% 10% 10% 10% 6% 6% 4% 5% 3% 3% 2% 2% 0% 1% 0% count, 0.0 0.0 0.1 0.1 0.2 0.3 0.4 0.6 0.5 0.2 0.1 0.1 0.1 0.3 0.0k -5% below -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to above -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% 80% 80% Change in annualised plan budget - percentage

367 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. December 2022 | NDIS Quarterly Report to disability ministers 381

Appendix M: Northern Territory

Part One: Participants and their plans

Table M.1 Active participants by quarter of entry, plan and entry type – Northern Territory 368 Participant breakdown Prior Quarters 2022-23 Q2 Total Access decisions 6,656 281 6,937 Active Eligible - Total 5,321 236 5,557 Active Eligible - New 3,226 224 3,450 Active Eligible - State 1,680 <11 1,688 Active Eligible - Commonwealth 415 <11 419 Active Participant Plans (excl ECA) - Total 5,144 231 5,375 Active Participant Plans (excl ECA) - New 3,072 219 3,291 Active Participant Plans (excl ECA) - State 1,660 <11 1,667 Active Participant Plans (excl ECA) - Commonwealth 412 <11 417 Active Participant Plans - Total 5,262 329 5,473 Active Participant Plans - Early Intervention (s25) 1,595 138 1,733 Active Participant Plans - Permanent Disability (s24) 3,549 93 3,642 Active Participant Plans - ECA 118 98 98

Table M.2 People who have left the Scheme since 1 July 2013 as at 31 December 2022 – Northern Territory People leaving the Scheme Total Number of people who have left the Scheme 380 Early Intervention participants 97 Permanent disability participants 283

Table M.3 Assessment of access by age group and gender – Northern Territory Male - Female - Other - Total - Male - Female - Other - Total - Percentage of Percentage Percentage Percentage Number of Number of Number of Number of Age Group access of access of access of access access access access access decisions decisions decisions decisions met met met met eligible eligible eligible eligible 0 to 6 1,293 97% 511 96% <11 n/a 1,812 97% 7 to 14 756 86% 322 86% <11 n/a 1,085 86% 15 to 18 238 87% 113 80% <11 n/a 354 84% 19 to 24 190 89% 103 84% <11 n/a 295 87% 25 to 34 312 89% 181 80% <11 n/a 497 85% 35 to 44 366 89% 234 82% <11 n/a 605 86% 45 to 54 373 83% 298 79% <11 n/a 673 81% 55 to 64 370 81% 297 74% <11 n/a 672 78% 65+ 12 46% 22 69% <11 n/a 34 58% Missing <11 n/a <11 n/a <11 n/a <11 n/a Total 3,910 89% 2,081 83% 36 75% 6,027 87%

368 The definition used to report on Early Childhood Approach is the number of children accessing early connections. The number of children accessing early connections is at the end of the current and prior quarters. December 2022 | NDIS Quarterly Report to disability ministers 382

Table M.4 Assessment of access by primary disability group and gender – Northern Territory369 Female Male - Male - Female - Other - Other - Total - Total - - Number Percentage Percentage Number Percentage Number Percentage Number Primary disability group of of access of access of of access of of access of access decisions decisions access decisions access decisions access met eligible eligible met eligible met eligible met Acquired brain injury 253 94% 96 93% <11 n/a 349 94% Autism 931 98% 292 98% 15 94% 1,238 98% Cerebral palsy 115 98% 92 97% <11 n/a 207 97% Developmental delay 615 97% 231 98% <11 n/a 849 98% Global developmental delay 108 98% 55 96% <11 n/a 163 98% Hearing impairment 119 89% 116 83% <11 n/a 238 86% Intellectual disability 672 95% 448 94% <11 n/a 1,125 95% Multiple sclerosis <11 n/a 22 96% <11 n/a 28 93% Psychosocial disability 429 80% 167 65% <11 n/a 601 75% Spinal cord injury 76 97% 26 100% <11 n/a 102 98% Stroke 111 90% 110 89% <11 n/a 221 89% Visual impairment 39 81% 42 81% <11 n/a 81 81% Other neurological 147 79% 122 76% <11 n/a 270 78% Other physical 153 62% 156 61% <11 n/a 309 61% Other sensory/speech 30 49% <11 n/a <11 n/a 36 46% Other 92 51% 85 54% <11 n/a 177 52% Missing 14 100% 15 94% <11 n/a 33 97% Total 3,910 89% 2,081 83% 36 75% 6,027 87%

In the tables below, the percentage figures have been rounded. Therefore, the totals may not always add up to one hundred percent.

Table M.5 Participant profile per quarter by participants identifying as First Nations Peoples – Northern Territory Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Participant profile Quarters - Quarters - Total - Count Count Percentage Percentage Count Percentage First Nations Participants 2,592 50% 121 52% 2,713 50% Non-First Nations Participants 2,114 41% 84 36% 2,198 41% Not Stated 438 9% 26 11% 464 9% Total 5,144 100% 231 100% 5,375 100%

Table M.6 Participant profile per quarter by culturally and linguistically diverse (CALD) status – Northern Territory370 Prior Prior 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - - Count Percentage Count Percentage Count Percentage Culturally and linguistically diverse 328 6% 12 5% 340 6% Not culturally and linguistically diverse 4,805 93% 219 95% 5,024 93% Not stated 11 0% <11 n/a 11 0% Total 5,144 100% 231 100% 5,375 100%

369 Down syndrome is included in intellectual disability. 370 The number of CALD participants excludes participants who identify as First Nations Peoples from the September 2021 quarter, but they are included in the results prior to the September 2021 quarter. December 2022 | NDIS Quarterly Report to disability ministers 383

Table M.7 Number of active participants with an approved plan who are identified as Younger People in Residential Aged Care (YPIRAC) as at 31 December 2022 – Northern Territory 371 372 Age group Total number of active participants Under 45 <11 45 to 54 <11 55 to 64 19 Total YPIRAC (under 65) 20

Table M.8 Number of active participants under 65 in residential aged care with an approved plan over time incrementally and cumulatively – Northern Territory 373 Participants in residential aged care (under 65) Incremental Cumulative Dec-19 4 41 Mar-20 -1 40 Jun-20 -1 39 Sep-20 -3 36 Dec-20 0 36 Mar-21 0 36 Jun-21 -1 35 Sep-21 -3 32 Dec-21 -4 28 Mar-22 -2 26 Jun-22 -1 25 Sep-22 -2 23 Dec-22 -3 20

Table M.9 Participant profile per quarter by remoteness – Northern Territory 374 375 Prior Prior 2022-23 Q2 2022-23 Q2 - Total - Total - Participant profile Quarters - Quarters - - Count Percentage Count Percentage Count Percentage Major cities <11 n/a <11 n/a <11 n/a Population > 50,000 2,961 58% 133 58% 3,094 58% Population between 15,000 and 50,000 <11 n/a <11 n/a <11 n/a Population between 5,000 and 15,000 <11 n/a <11 n/a <11 n/a Population less than 5,000 65 1% <11 n/a 67 1% Remote 1,052 20% 40 17% 1,092 20% Very Remote 1,062 21% 55 24% 1,117 21% Missing <11 n/a <11 n/a <11 n/a Total 5,144 100% 231 100% 5,375 100%

371 The age breakdown of YPIRAC participants in NT cannot be reported due to small numbers in some age groups. 372 There are a further 15 active participants aged 65 years or over who are currently in residential aged care. 373 The cumulative results are measured as the numbers of active participants in residential aged care at the end of each quarter. The incremental results are the change in cumulative number of active participants in residential aged care each quarter. 374 The distributions are calculated excluding active participants with a missing remoteness classification. 375 The number of active participants by remoteness is based on the Modified Monash Model (MMM) measure of remoteness. December 2022 | NDIS Quarterly Report to disability ministers 384

Table M.10 Participant profile per quarter by primary disability group – Northern Territory 376 377 378 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage Autism 1,180 23% 29 13% 1,209 22% Intellectual disability 1,003 19% 44 19% 1,047 19% Psychosocial disability 527 10% 18 8% 545 10% Developmental delay 654 13% 77 33% 731 14% Hearing impairment 214 4% <11 n/a 221 4% Other neurological 210 4% <11 n/a 219 4% Other physical 222 4% <11 n/a 226 4% Cerebral palsy 196 4% <11 n/a 197 4% Acquired brain injury 304 6% <11 n/a 308 6% Global developmental delay 125 2% 14 6% 139 3% Visual impairment 69 1% <11 n/a 71 1% Multiple sclerosis 25 0% <11 n/a 25 0% Stroke 171 3% 11 5% 182 3% Spinal cord injury 83 2% <11 n/a 84 2% Other 132 3% <11 n/a 142 3% Other sensory/speech 29 1% <11 n/a 29 1% Total 5,144 100% 231 100% 5,375 100%

Table M.11 Participant profile per quarter (participants in SIL) by primary disability group – Northern Territory 379 380 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Primary disability group Quarters - Quarters - Total - Count Count Percentage Percentage Count Percentage Autism 32 6% <11 n/a 32 6% Intellectual disability 146 29% <11 n/a 146 29% Psychosocial disability 72 14% <11 n/a 73 14% Developmental delay <11 n/a <11 n/a <11 n/a Hearing impairment <11 n/a <11 n/a <11 n/a Other neurological 34 7% <11 n/a 34 7% Other physical <11 n/a <11 n/a <11 n/a Cerebral palsy 60 12% <11 n/a 60 12% Acquired brain injury 81 16% <11 n/a 81 16% Global developmental delay <11 n/a <11 n/a <11 n/a Visual impairment <11 n/a <11 n/a <11 n/a Multiple sclerosis <11 n/a <11 n/a <11 n/a Stroke 42 8% <11 n/a 44 9% Spinal cord injury 14 3% <11 n/a 14 3% Other 15 3% <11 n/a 15 3% Other sensory/speech <11 n/a <11 n/a <11 n/a

Total 507 100% <11 n/a 512 100%

376 Table order based on national proportions in Table E.10 (highest to lowest). 377 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 378 Down syndrome is included in intellectual disability, representing 2% (106) of all Scheme participants in Northern Territory. 379 The results for the current quarter only include participants with SIL supports in their first plan. Participants who had an approved plan prior to the latest quarter and moved into SIL during the latest quarter are included in the prior quarters results. 380 Down syndrome is included in intellectual disability, representing 3% (15) of participants in SIL. December 2022 | NDIS Quarterly Report to disability ministers 385

Table M.12 Participant profile per quarter (participants not in SIL) by primary disability group – Northern Territory 381 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Primary disability group Quarters - Quarters - Count Percentage Count Percentage Count Percentage Autism 1,148 25% 29 13% 1,177 24% Intellectual disability 857 18% 44 19% 901 19% Psychosocial disability 455 10% 17 8% 472 10% Developmental delay 654 14% 77 34% 731 15% Hearing impairment 214 5% <11 n/a 221 5% Other neurological 176 4% <11 n/a 185 4% Other physical 215 5% <11 n/a 218 4% Cerebral palsy 136 3% <11 n/a 137 3% Acquired brain injury 223 5% <11 n/a 227 5% Global developmental delay 125 3% 14 6% 139 3% Visual impairment 66 1% <11 n/a 67 1% Multiple sclerosis 24 1% <11 n/a 24 0% Stroke 129 3% <11 n/a 138 3% Spinal cord injury 69 1% <11 n/a 70 1% Other 117 3% <11 n/a 127 3% Other sensory/speech 29 1% <11 n/a 29 1%

Total 4,637 100% 226 100% 4,863 100%

Table M.13 Participant profile per quarter by reported level of function – Northern Territory 382 Prior Prior 2022-23 Q2 - 2022-23 Q2 - Total - Total - Reported level of function Quarters - Quarters - Count Percentage Count Percentage Count Percentage 1 (High Function) 838 16% 68 29% 906 17% 2 (High Function) <11 n/a <11 n/a <11 n/a 3 (High Function) 320 6% 28 12% 348 6% 4 (High Function) 279 5% <11 n/a 285 5% 5 (High Function) 344 7% 31 13% 375 7%

6 (Moderate Function) 979 19% 31 13% 1,010 19% 7 (Moderate Function) 279 5% 14 6% 293 5% 8 (Moderate Function) 416 8% 12 5% 428 8% 9 (Moderate Function) 28 1% <11 n/a 29 1% 10 (Moderate Function) 551 11% 24 10% 575 11%

11 (Low Function) 126 2% <11 n/a 126 2% 12 (Low Function) 531 10% 11 5% 542 10% 13 (Low Function) 331 6% <11 n/a 336 6% 14 (Low Function) 112 2% <11 n/a 112 2% 15 (Low Function) <11 n/a <11 n/a <11 n/a Missing <11 n/a <11 n/a <11 n/a

Total 5,144 100% 231 100% 5,375 100%

381 Down syndrome is included in intellectual disability, representing 2% (91) of participants not in SIL. 382 The distributions are calculated excluding participants with a missing reported level of function. December 2022 | NDIS Quarterly Report to disability ministers 386

Table M.14 Participant profile per quarter by age group – Northern Territory Prior Quarters - Prior Quarters - 2022-23 Q2 - 2022-23 Q2 - Total - Age Group Total - Count Count Percentage Count Percentage Percentage 0 to 6 875 17% 105 45% 980 18% 7 to 14 1,315 26% 39 17% 1,354 25% 15 to 18 388 8% 12 5% 400 7% 19 to 24 371 7% <11 n/a 378 7% 25 to 34 425 8% 11 5% 436 8% 35 to 44 535 10% 21 9% 556 10% 45 to 54 544 11% 14 6% 558 10% 55 to 64 529 10% 19 8% 548 10% 65+ 162 3% <11 n/a 165 3% Total 5,144 100% 231 100% 5,375 100%

Table M.15 Participation rates by age group and gender at 31 December 2022 – Northern Territory 383 Age group Participation Rate - Male Participation Rate - Female Participation Rate - Total 0 to 6 5.1% 2.3% 3.8% 7 to 14 6.7% 2.8% 4.8% 15 to 18 3.9% 1.9% 3.0% 19 to 24 2.5% 1.2% 1.9% 25 to 44 1.4% 0.9% 1.1% 45 to 64 2.1% 1.6% 1.9% Total (aged 0 to 64) 2.9% 1.5% 2.2%

383 Participation rate refers to the proportion of general population that are NDIS participants. A small proportion of participants aged 0 to 64 years have a gender of ‘Other’. The participation rates for this group are included within the total rates. December 2022 | NDIS Quarterly Report to disability ministers 387

Part Two: Participant and family/carer outcomes Note: In Tables M.16 to M.19 outcomes for participants and/or their families and carers, R1, R2, R3, R4, R5 and R6 mean first reassessment, second reassessment, third reassessment, fourth reassessment, fifth reassessment and sixth reassessment respectively.

There is insufficient data for progress against the NDIA’s corporate plan metrics for ‘participant employment rate’, ‘participant social and community engagement rate’, ‘parent and carer employment rate’ and ‘participant choice and control’ at entry, first (R1), second (R2), third (R3), fourth (R4), fifth (R5) and sixth (R6) plan reassessment.

Table M.16 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=439), ‘participant social and community engagement rate’ (n=443), ‘parent and carer employment rate’ (n=246) at entry, first (R1) and second (R2) plan reassessment and ‘participant choice and control’ (n=226) at first (R1) and second (R2) plan reassessment - participants who entered between 1 July 2016 and 31 December 2020 - Northern Territory 384 Age group Baseline R1 R2 2022-23 Target Participant employment rate - Aged 15 to 24 years 8% 7% 16% 26% Participant employment rate - Aged 25 to 34 years 16% 17% 17% 26% Participant employment rate - Aged 35 to 44 years 10% 5% 10% 26% Participant employment rate - Aged 45 to 54 years 15% 10% 15% 26% Participant employment rate - Aged 55 to 64 years 8% 11% 11% 26% Participant employment rate - Aged 65+ years n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 12% 12% 13% 26% Participant employment rate - Aged 15 to 64 years 11% 10% 14% 26% Participant social and community engagement rate - Aged 15 to 24 years 48% 53% 49% 46% Participant social and community engagement rate - Aged 25 to 34 years 48% 59% 56% 46% Participant social and community engagement rate - Aged 35 to 44 years 46% 49% 49% 46% Participant social and community engagement rate - Aged 45 to 54 years 41% 44% 43% 46% Participant social and community engagement rate - Aged 55 to 64 years 46% 39% 47% 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 43% 48% 48% 46% Participant social and community engagement rate - Aged 15+ years 44% 49% 48% 46%

Parent and carer employment rate - Aged 0 to 14 years 49% 53% 54% 50% Parent and carer employment rate - Aged 15+ years 47% 58% 52% 50% Parent and carer employment rate - All ages 48% 55% 53% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 59% 61% 75% Participant Choice and Control - Aged 25+ years n/a 55% 67% 75% Participant Choice and Control - Aged 15+ years n/a 56% 66% 75%

384 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 388

Table M.17 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=287), ‘participant social and community engagement rate’ (n=292), ‘parent and carer employment rate’ (n=179) at entry, first (R1), second (R2) and third (R3) plan reassessment, and ‘participant choice and control’ (n=191) at first (R1), second (R2) and third (R3) plan reassessment

• participants who entered between 1 July 2016 and 31 December 2019 - Northern Territory 385 Age group Baseline R1 R2 R3 2022-23 Target

Participant employment rate - Aged 15 to 24 years 12% 18% 4% 19% 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years 23% 21% 10% 19% 26% Participant employment rate - Aged 55 to 64 years 8% 3% 0% 8% 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 15% 15% 6% 15% 26% Participant employment rate - Aged 15 to 64 years 15% 15% 5% 16% 26%

Participant social and community engagement rate - Aged 15 to 24 years 40% 41% 43% 39% 46% Participant social and community engagement rate - Aged 25 to 34 years 34% 40% 35% 43% 46% Participant social and community engagement rate - Aged 35 to 44 years n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 45 to 54 years 31% 26% 31% 34% 46% Participant social and community engagement rate - Aged 55 to 64 years 30% 30% 33% 40% 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 37% 36% 37% 43% 46% Participant social and community engagement rate - Aged 15+ years 38% 37% 38% 42% 46%

Parent and carer employment rate - Aged 0 to 14 years 56% 63% 58% 63% 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a 50% Parent and carer employment rate - All ages 55% 62% 59% 61% 50%

Participant Choice and Control - Aged 15 to 24 years n/a 66% 83% 67% 75% Participant Choice and Control - Aged 25+ years n/a 61% 62% 71% 75% Participant Choice and Control - Aged 15+ years n/a 62% 67% 70% 75%

385 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2019 and have had a third plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 389

Table M.18 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=199), ‘participant social and community engagement rate’ (n=199), ‘parent and carer employment rate’ (n=65) at entry, first (R1), second (R2), third (R3) and fourth (R4) plan reassessment, and ‘participant choice and control’ (n=153) at first (R1), second (R2), third (R3) and fourth (R4) plan reassessment - participants who entered between 1 July 2016 and 31 December 2018 - Northern Territory 386 2022-23 Age group Baseline R1 R2 R3 R4 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 15% 11% 12% 14% 16% 26% Participant employment rate - Aged 15 to 64 years 13% 10% 10% 12% 15% 26% Participant social and community engagement rate - Aged 15 to 24 years n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25 to 34 years n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 35 to 44 years n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 45 to 54 years n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 55 to 64 years n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 49% 46% 48% 47% 49% 46% Participant social and community engagement rate - Aged 15+ years 48% 46% 46% 45% 48% 46%

Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages n/a n/a n/a n/a n/a 50%

Participant Choice and Control - Aged 15 to 24 years n/a n/a n/a n/a n/a 75% Participant Choice and Control - Aged 25+ years n/a 59% 70% 75% 75% 75% Participant Choice and Control - Aged 15+ years n/a 56% 69% 70% 70% 75%

386 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2018 and have had a fourth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 390

Table M.19 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’ (n=77), ‘participant social and community engagement rate’ (n=80), ‘parent and carer employment rate’ (n=15) at entry, first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment, and ‘participant choice and control’ (n=56) at first (R1), second (R2), third (R3), fourth (R4) and fifth (R5) plan reassessment - participants who entered between 1 July 2016 and 31 December 2017 - Northern Territory 387 2022-23 Age group Baseline R1 R2 R3 R4 R5 Target Participant employment rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 65+ years n/a n/a n/a n/a n/a n/a 26% Participant employment rate - Aged 25 to 64 years 13% 8% 12% 5% 10% 12% 26% Participant employment rate - Aged 15 to 64 years 12% 9% 13% 4% 9% 12% 26%

Participant social and community engagement rate - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25 to 34 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 35 to 44 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 45 to 54 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 55 to 64 years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 65+ years n/a n/a n/a n/a n/a n/a 46% Participant social and community engagement rate - Aged 25+ years 44% 43% 42% 54% 57% 49% 46% Participant social and community engagement rate - Aged 15+ years 45% 45% 43% 48% 57% 50% 46%

Parent and carer employment rate - Aged 0 to 14 years n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - Aged 15+ years n/a n/a n/a n/a n/a n/a 50% Parent and carer employment rate - All ages n/a n/a n/a n/a n/a n/a 50%

Participant Choice and Control - Aged 15 to 24 years n/a n/a n/a n/a n/a n/a 75% Participant Choice and Control - Aged 25+ years n/a 45% 70% 64% 71% 73% 75% Participant Choice and Control - Aged 15+ years n/a 46% 67% 55% 71% 71% 75%

387 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2017 and have had a fifth plan reassessment to date. December 2022 | NDIS Quarterly Report to disability ministers 391

Part Three: Participant experience

Table M.20 Proportion of participants who agreed with statements about ‘Access’ (n = 103 in Prior Quarters, n = 14 in 2022-23 Q2), ‘Pre-planning’ (n = 115 in Prior Quarters, n = 9 in 2022-23 Q2), ‘Planning’ (n = 330 in Prior Quarters, n = 44 in 2022-23 Q2) and ‘Plan reassessment’ (n = 759 in Prior Quarters, n = 144 in 2022-23 Q2) of NDIS journey in 2022-23 Q2 compared to Prior Quarters – Survey administered by the AHA from the Dec 2020 quarter and previously by the Contact Centre – Northern Territory 388 Proportion Proportion of of participants participants Stage of NDIS journey responding responding with ‘Yes’ with ‘Yes’ Prior 2022-23 Q2 Quarters Access - Are you happy with how coming into the NDIS has gone? 80% n/a Access - Was the person from the NDIS respectful? 97% n/a Access - Do you understand what will happen next with your plan? 72% n/a Access - % of participants rating their overall experience as Very Good or Good. 72% n/a Pre-planning - Did the person from the NDIS understand how your disability affects your life? 83% n/a Pre-planning - Did you understand why you needed to give the information you did? 88% n/a Pre-planning - Were decisions about your plan clearly explained? 68% n/a Pre-planning - Are you clear on what happens next with your plan? 58% n/a Pre-planning - Do you know where to go for more help with your plan? 71% n/a Pre-planning - % of participants rating their overall experience as Very Good or Good. 74% n/a Planning - Did the person from the NDIS understand how your disability affects your life? 88% 82% Planning - Did you understand why you needed to give the information you did? 97% 98% Planning - Were decisions about your plan clearly explained? 83% 91% Planning - Are you clear on what happens next with your plan? 78% 86% Planning - Do you know where to go for more help with your plan? 87% 86% Planning - % of participants rating their overall experience as Very Good or Good. 82% 84% Plan reassessment - Did the person from the NDIS understand how your disability affects your life? 73% 77% Plan reassessment - Did you feel prepared for your plan reassessment? 80% 75% Plan reassessment - Is your NDIS plan helping you to make progress towards your goals? 83% 81% Plan reassessment - % of participants rating their overall experience as Very Good or Good. 64% 62%

388 Prior to 1 October 2020 the survey was administered by the NDIA’s National Contact Centre. Since October 2020, the participant satisfaction survey has been administered by an independent third party, Australian Healthcare Associates. This change in administrator resulted in a ‘break’ in the time series. For this reason, in this table the results from surveys conducted in the most recent quarter are compared only with those in previous quarters since 1 October 2020 to understand change over time. December 2022 | NDIS Quarterly Report to disability ministers 392

Figure M.1 Trend of satisfaction across the pathway (% Very Good/Good) – Northern Territory 389 390

120%

100% 97% 89% 90% 86% 81% 83% 84% 80% 76% 72% 65% 68% 71% 65% 65% 65% 61% 60% 60% 62% 60%

40%

20%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23 2020-21 2021-22 2022-23

The Access Process The Pre-Planning The Planning Process The Reassessment Process Process

The tables below summarise complaints submitted from the 1 July 2016 until the end of 2022-23 Q2. The charts show trends in complaints based on experience over 3 years. The numbers of complaints reported for the most recent quarter may still increase to the extent there is a lag in data collection. However, any increase is not expected to have a material impact on the results.

The ‘My Customer Requests’ tile in the CRM was launched on 7 October 2019 with enhanced capability to record complaints. Since then it has been used to capture information on the majority of complaints received by the Agency, although the previous ‘My Feedback’ tile is still being used in a small number of cases. Details of a complaint are captured differently on the ‘My Customer Requests’ tile.

Table M.21 shows the number of complaints in 2022-23 Q2 compared with previous quarters by the source of complaint, and by the complaint subject. All complaints recorded on both the ‘My Feedback’ tile and the ‘My Customer Requests’ tile are included. The list of complaint subjects reflects the combination of all options which can be selected on both the old and the new tiles. Also, on the ‘My Customer Requests’ tile it is possible to record multiple related parties as the source of a complaint and in some cases both participants and providers or other parties are linked to a single case. As a result, the sum of participant complaints, provider complaints and other complaints is higher than the total number of complaints.

Table M.22 shows the number of complaints by type as well as by source and subject of complaint based on records. These results include all complaints submitted from 1 July 2016 and complaints made during that quarter.

389 Participant satisfaction results for prior quarters have been restated using data as at 31 December 2022 due to retrospective changes in the underlying data. These changes mainly arise from lags in data collection. 390 Participant satisfaction results are not shown if there is insufficient data in the group. December 2022 | NDIS Quarterly Report to disability ministers 393

Table M.21 Complaints by quarter – Northern Territory 391 392 Number of Prior 2022-23 Complaints made by or on behalf of: Total unique Quarters Q2 complainants People who have submitted an access request: Complaint about ECA Partner <11 <11 <11 <11 People who have submitted an access request: Complaint about LAC Partner 14 <11 16 15 People who have submitted an access request: Complaints about service providers 55 <11 61 44 People who have submitted an access request: Complaints about the Agency 670 49 719 450 People who have submitted an access request: Critical/ Reportable Incident 268 54 322 230 People who have submitted an access request: Unclassified 18 <11 18 15 People who have submitted an access request: Total 1,026 111 1,137 663 Percentage of the number of active participants 6.9% 8.4% 7.0% n/a

Figure M.2 Number and proportion of participant complaints over time incrementally (left) and cumulatively (right) – Northern Territory 200 12.0% 8.0% 10.6% 1,400 6.8% 6.9% 7.0% 6.7% 7.0% 6.6% 6.4% 10.0% 8.9% 8.0% 1,200 5.9% 1,026 1,137 5.8% 8.4% 6.0% 150 7.9% 7.9% 5.1% 5.2% 5.4% 5.4% 7.7% 926 6.5% 7.1% 1,000 8.0% 4.7% 740 6.2% 5.0% 113 111 100 832 5.9% 5.9% 92 800 94 651 4.0% 100 5.3% 6.0% 89 87 471 600 538 3.0% 55 67 384 4.0% 53 55 274 50 36 48 400 226 329 2.0% 2.0% 200 173 1.0%

0 0.0% 0 0.0% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22

Participant complaints Rate of complaints to active participants Participant complaints Rate of complaints to active participants

391 Note that 66% of all complainants made only one complaint, 19% made two complaints and 15% made three or more complaints. 392 Percentage of the number of active participants is calculated as the number of complaints made by people who have sought access divided by the number of active participants. The number of active participants used in the calculation takes into account the length of time participants have been in the Scheme. December 2022 | NDIS Quarterly Report to disability ministers 394

Table M.22 Participant complaints by type. Complaints with a related party who has submitted an access request – Northern Territory 393 2022- Prior Prior 2022-23 Q2 Total 23 Q2 Total - Type Quarters Quarters - - - - Percentage - Count Percentage Percentage Count Count Complaints about the Agency - Individual needs 11 2% <11 n/a 11 2% Complaints about the Agency - Information unclear <11 n/a <11 n/a <11 n/a Complaints about the Agency - NDIA Access <11 n/a <11 n/a <11 n/a Complaints about the Agency - NDIA Engagement <11 n/a <11 n/a <11 n/a Complaints about the Agency - NDIA Finance 82 12% <11 n/a 87 12% Complaints about the Agency - NDIA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about the Agency - NDIA Plan 168 25% 19 39% 187 26% Complaints about the Agency - NDIA Process 74 11% <11 n/a 82 11% Complaints about the Agency - NDIA Resources 12 2% <11 n/a 13 2% Complaints about the Agency - NDIA Staff 32 5% <11 n/a 39 5% Complaints about the Agency - NDIA Timeliness 159 24% <11 n/a 166 23% Complaints about the Agency - Participation, <11 n/a <11 n/a <11 n/a engagement and inclusion Complaints about the Agency - Provider Portal <11 n/a <11 n/a <11 n/a Complaints about the Agency - Quality & Safeguards <11 n/a <11 n/a <11 n/a Commission Complaints about the Agency - Reasonable and <11 n/a <11 n/a <11 n/a necessary supports Complaints about the Agency - Staff conduct - Agency <11 n/a <11 n/a <11 n/a Complaints about the Agency - The way the NDIA <11 n/a <11 n/a <11 n/a carried out its decision making Complaints about the Agency - Timeliness 36 5% <11 n/a 36 5% Complaints about the Agency - Other 54 8% <11 n/a 54 8%

Complaints about the Agency - Total 670 100% 49 100% 719 100% Complaints about ECA Partner - ECA Engagement <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about ECA Partner - ECA Plan <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Process <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Resources <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Staff <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - ECA Timeliness <11 n/a <11 n/a <11 n/a Complaints about ECA Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about ECA Partner - Total <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Engagement <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Fraud and <11 n/a <11 n/a <11 n/a Compliance Complaints about LAC Partner - LAC Plan <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Process <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Resources <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Staff <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - LAC Timeliness <11 n/a <11 n/a <11 n/a Complaints about LAC Partner - Other <11 n/a <11 n/a <11 n/a

Complaints about LAC Partner - Total 14 100% <11 n/a 16 100% Complaints about service providers - Provider costs <11 n/a <11 n/a <11 n/a

393 There are 1,026 total participant complaints in Prior Quarters, 111 total participant complaints in 2022-23 Q1, and 1,137 total participant complaints as at 31 December 2022, including 18 unclassified participant complaints as at 31 December 2022. December 2022 | NDIS Quarterly Report to disability ministers 395

2022- Prior Prior 2022-23 Q2 Total 23 Q2 Total - Type Quarters Quarters - - - - Percentage - Count Percentage Percentage Count Count Complaints about service providers - Provider Finance <11 n/a <11 n/a <11 n/a Complaints about service providers - Provider Fraud <11 n/a <11 n/a <11 n/a and Compliance Complaints about service providers - Provider process <11 n/a <11 n/a <11 n/a Complaints about service providers - Provider Service 14 25% <11 n/a 15 25% Complaints about service providers - Provider Staff <11 n/a <11 n/a <11 n/a Complaints about service providers - Service Delivery <11 n/a <11 n/a <11 n/a Complaints about service providers - Staff conduct <11 n/a <11 n/a <11 n/a Complaints about service providers - Supports being <11 n/a <11 n/a <11 n/a provided Complaints about service providers - Other 14 25% <11 n/a 14 23%

Complaints about service providers - Total 55 100% <11 n/a 61 100% Critical/ Reportable Incident - Allegations against a 88 33% 24 44% 112 35% provider Critical/ Reportable Incident - Allegations against 32 12% <11 n/a 36 11% Informal Supports Critical/ Reportable Incident - Allegations against NDIA <11 n/a <11 n/a <11 n/a Staff/Partners Critical/ Reportable Incident - Participant threat 48 18% <11 n/a 50 16% Critical/ Reportable Incident - Provider reporting 100 37% 24 44% 124 39% Critical/ Reportable Incident - Other <11 n/a <11 n/a <11 n/a Critical/ Reportable Incident - Total 268 100% 54 100% 322 100%

Table M.23 AAT Cases by category at 31 December 2022 – Northern Territory 394 Prior Prior 2022-23 2022-23 Q2 Total - Total - Category Quarters Quarters - Q2 - - Count Percentage - Count Percentage Count Percentage Access <11 n/a <11 n/a <11 n/a Plan <11 n/a <11 n/a <11 n/a Plan Reassessment <11 n/a <11 n/a <11 n/a Other <11 n/a <11 n/a <11 n/a

Total cases 11 100% <11 n/a 11 100% Percentage of the number of active participants 0.07% n/a 0.00% n/a 0.07% n/a

Table M.24 AAT cases by open/closed and decision – Northern Territory 395 396 Number of unique active AAT cases by open/closed and decision Number of cases participants AAT Cases 11 <11 Open AAT Cases <11 <11 Closed AAT Cases <11 <11 Resolved before hearing <11 <11 Gone to hearing and received a substantive decision <11 <11

394 The numbers of AAT cases for Northern Territory by category are not shown due to insufficient numbers. 395 The numbers of AAT cases for Northern Territory by category are not shown due to insufficient numbers. 396 The Tribunal will affirm the decision under review if it finds that the Agency has made the correct decision, or vary the decision under review if it finds the Agency’s decision should be altered in some way. The Tribunal will set aside the decision under review if it finds that the Agency has made a wholly or partially incorrect decision. In this case they can replace the Agency’s decision, or send the case back to the Agency with considerations to be taken when making a new decision. December 2022 | NDIS Quarterly Report to disability ministers 396

Part Four: Providers and the growing market

Table M.25 Key markets indicators by quarter – Northern Territory 397 398 Market indicators Previous Quarter 2022-23 Q2 Average number of active providers per active participant 1.79 1.68 Number of providers delivering new types of supports 83 69 Share of payments - top 25%: Daily Tasks/Shared Living (Percentage) 77% 74% Share of payments - top 25%: Therapeutic Supports (Percentage) 89% 93% Share of payments - top 25%: Participate Community (Percentage) 86% 86% Share of payments - top 25%: Early Childhood Supports (Percentage) 85% 86% Share of payments - top 25%: Assist Personal Activities (Percentage) 89% 87%

Table M.26 Cumulative number of providers that have been ever active as at 31 December 2022 by quarter of activity – Northern Territory 399 Activity Number of providers Active for the first time in 2022-23 Q2 19 Active in 2022-23 Q2 and also in previous quarters 298

Active in 2022-23 Q2 317

Inactive in 2022-23 Q2 658 Active ever 975

Table M.27 Distribution of active providers in 2022-23 Q2 by their status in 2022-23 Q1 and payment band in 2022-23 Q2 – Northern Territory 400 Inactive in Active in previous previous quarter Active for the first Amount paid in 2022-23 Q2 quarter and this Total and active this time this quarter quarter quarter $0-$2,000 47 16 7 70 $2,001-$10,000 53 7 9 69 $10,001-$100,000 81 <5 <5 84 $100,001-$250,000 23 <5 <5 23 $250,000+ 70 <5 <5 71 Total 274 24 19 317

Table M.28 Proportion of active participants with approved plans accessing mainstream supports – Northern Territory 401 Mainstream service Prior Quarters 2022-23 Q2 Total Daily Activities 16% 15% 16% Health & Wellbeing 60% 64% 61% Lifelong Learning 22% 22% 22% Other 23% 28% 24% Non-categorised 13% 10% 13% Any mainstream service 96% 96% 96%

397 In-kind payments are not included. However, if in-kind payments were included, the average number of providers per participant would be higher. 398 Share of payments going to the top 25% of active providers relates to the top five registration groups by payment amount. 399 Active providers refer to those who have received payment for supports provided to Agency-managed participants and plan managers. 400 Payments by state/territory are determined by the address of the participant who received the support. As a result, a provider who supports participants in multiple jurisdictions may appear in a smaller payment band at state/territory level compared with the national results. 401 Trial participants (participants with initial plans approved prior to 1 July 2016) are not included. December 2022 | NDIS Quarterly Report to disability ministers 397

Part Five: Financial sustainability Note: In Table M.29 and Figures M.3 to M.11, average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group.

Table M.29 Distribution of participants by annualised committed support band - active participants with initial plan approvals as at 2022-23 Q2 – Northern Territory Distribution of participants Average annualised committed supports band Distribution of all participants (excluding SIL participants) $0-$5,000 0.9% 1.0% $5,001-$10,000 4.1% 4.5% $10,001-$15,000 6.8% 7.6% $15,001-$20,000 10.0% 11.1% $20,001-$25,000 13.3% 14.7% $25,001-$30,000 6.6% 7.3% $30,001-$50,000 16.2% 17.9% $50,001-$100,000 16.8% 18.5% $100,001-$150,000 6.1% 6.8% $150,001-$200,000 3.4% 3.7% $200,001-$250,000 2.1% 2.1% $250,001+ 13.4% 4.6%

Figure M.3 Average annualised committed supports and average payments by age group as at 31 December 2022 – Northern Territory

$300,000

$244,200

$250,000 $219,900 $211,400 $209,100 $195,400 $162,600 $184,900 $188,300 $166,600 $156,500 $200,000 $132,800 $141,800

$150,000 $118,400

$93,700

$71,400 $100,000 $57,200

$33,300 $28,000 $50,000 $31,900 $19,200

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 398

Figure M.4 Average annualised committed supports and average payments (participants in SIL) by age group as at 31 December 2022 – Northern Territory

$800,000

$672,800 $700,000 $614,200 $610,100 $615,000 $536,800 $571,300 $574,400 $579,200 $553,700 $600,000 $535,000 $515,000 $527,800 $499,200 $518,200

$500,000

$400,000

$300,000

$200,000

$100,000

$0 0 to 6 7$0,to$014 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All $0, $0 Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure M.5 Average annualised committed supports and average payments (participants not in SIL) by age group as at 31 December 2022 – Northern Territory

$160,000 $135,700

$124,500 $88,700 $125,600 $140,000 $111,900 $112,200 $76,500 $120,000 $67,800 $96,400 $98,100

$65,000 $56,800 $100,000

$69,900 $80,000 $63,300 $49,700 $51,000

$60,000 $32,300

$31,100 $28,000 $40,000 $19,200

$20,000

$0 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65+ All Age group Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 399

Figure M.6 Average annualised committed supports and average payments by primary disability group as at 31 December 2022 – Northern Territory Acquired brain injury $222,600 $276,500 Autism $48,600 $54,500 Cerebral palsy $225,600 $265,600 Developmental delay $15,300 $22,800 Global developmental delay $21,100 $28,000 Hearing impairment $18,500 $29,300 Intellectual disability $111,600 $138,600 Multiple sclerosis $155,600 $193,000 group Psychosocial disability $101,300 $139,300 Spinal cord injury $238,600 $297,300 Stroke $191,100 $259,600 Visual impairment $70,200 $93,000 disability Other neurological $176,800 $219,600 Other physical $77,400 $127,300 Primary Other sensory/speech $26,400 $28,200 Other $100,500 $166,900 All $93,700 $118,400 $0 $50,000 $100,000 $150,000 $200,000 $250,000 $300,000 $350,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure M.7 Average annualised committed supports and average payments (participants in SIL) by primary disability group as at 31 December 2022 – Northern Territory Acquired brain injury $627,000 $651,300 Autism $560,000 $625,700 Cerebral palsy $502,400 $556,600 Developmental delay $0$0 Global developmental delay $0$0 Hearing impairment $0$0 Intellectual disability $475,900 $553,200

$460,700 $538,000 group PsychosocialMultiple sclerosisdisability Spinal cord injury Stroke $521,700 $523,400 Visual impairment disability Other neurological $595,300 $629,400 Other physical Other sensory/speech $0 $0 Primary Other All $527,800 $579,200 $0 $150,000 $300,000 $450,000 $600,000 $750,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 400

Figure M.8 Average annualised committed supports and average payments (participants not in SIL) by primary disability group as at 31 December 2022 – Northern Territory Acquired brain injury $84,100 $142,800 Autism $35,000 $38,900 Cerebral palsy $106,400 $138,100 Developmental delay $15,300 $22,800 Global developmental delay $21,100 $28,000 Hearing impairment $18,500 $29,300 Intellectual disability $52,300 $71,400 group PsychosocialMultiple sclerosisdisability $51,200 $77,700 $121,200 $158,800 Spinal cord injury $139,900 $200,200 Stroke $101,700 $175,500 Visual impairment $59,300 $77,100 disability Other neurological $108,300 $144,300 Other physical $63,700 $110,700 Other sensory/speech $26,400 $28,200 Primary Other $64,900 $124,500 All $49,700 $69,900 $0 $40,000 $80,000 $120,000 $160,000 $200,000 $240,000

Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure M.9 Average annualised committed supports and average payments by reported level of function as at 31 December 2022 – Northern Territory $500,000 $445,300 $450,000 $374,400

$400,000 $344,700 $350,000 $273,000

$300,000 $272,900 $209,800 $227,900 $250,000 $172,500

$200,000 $147,400 $130,500 $130,200 $115,900 $118,400 $150,000 $110,400 $75,600 $89,000 $44,200 $52,700 $93,700 $59,000 $100,000 $32,500 $37,600 $47,100 $45,400 $26,700 $50,000 $20,900 $32,400 $34,800

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 401

Figure M.10 Average annualised committed supports and average payments (participants in SIL) by reported level of function as at 31 December 2022 – Northern Territory $700,000 $636,900 $625,200 $578,100 $525,200 $583,900 $579,200 $600,000 $535,700 $541,800 $527,800 $522,700 $524,000 $452,100 $500,000

$400,000

$300,000

$200,000

$100,000

$0 $0 $0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

Figure M.11 Average annualised committed supports and average payments (participants not in SIL) by reported level of function as at 31 December 2022 – Northern Territory $279,600 $300,000 $193,000

$250,000

$205,300

$137,500 $200,000

$135,600 $144,200 $150,000 $110,800 $86,800

$100,100 $92,300 $100,000 $44,900 $51,800 $69,700 $68,900 $69,900 $65,600 $34,700 $49,700 $39,400 $40,700 $38,800 $42,200 $50,000 $24,600 $28,100 $28,600 $28,500 $36,300 $19,500

$0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 All Reported level of function Average annualised committed supports at 31 December 2022 Average payments for the year ending 31 December 2022

December 2022 | NDIS Quarterly Report to disability ministers 402

Table M.30 Total annualised committed supports and total payments by support category as at 31 December 2022 ($m) – Northern Territory 402 403 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $306.9 $359.0 Core: Consumables $4.5 $7.3 Core: Social and Civic $66.3 $105.4 Core: Transport $7.3 $4.4 Capacity Building: Choice and Control $6.3 $7.4 Capacity Building: Daily Activities $36.1 $77.6 Capacity Building: Employment $1.0 $3.6 Capacity Building: Health and Wellbeing $0.1 $0.4 Capacity Building: Home Living $0.00 $0.04 Capacity Building: Lifelong learning $0.00 n/a Capacity Building: Relationships $6.5 $13.8 Capacity Building: Social and Civic $4.8 $371.2 Capacity Building: Support Coordination $19.4 $26.4 Capital: Assistive Technology $5.8 $15.1 Capital: Home Modifications $1.9 $5.0 All $466.8 $636.4

Table M.31 Total annualised committed supports and total payments (participants in SIL) by support category as at 31 December 2022 ($m) – Northern Territory 404 405 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $198.5 $225.1 Core: Consumables $1.3 $1.5 Core: Social and Civic $27.4 $42.7 Core: Transport $0.4 $1.1 Capacity Building: Choice and Control $0.5 $0.7 Capacity Building: Daily Activities $4.1 $7.1 Capacity Building: Employment $0.1 $0.4 Capacity Building: Health and Wellbeing $0.03 $0.07 Capacity Building: Home Living $0.00 $0.00 Capacity Building: Lifelong learning $0.0 n/a Capacity Building: Relationships $3.3 $6.0 Capacity Building: Social and Civic $0.3 $0.8 Capacity Building: Support Coordination $4.1 $4.9 Capital: Assistive Technology $1.3 $3.2 Capital: Home Modifications $0.9 $3.0 All $242.3 $296.6

402 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 403 Total payments for home modifications in Northern Territory were $1.9m. Of which, $1.0m (51%) has been paid for specialised disability accommodation (SDA) supports, and $0.9m (49%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.2m processed off-system in June 2022. Total annualised committed supports for home modifications in Northern Territory were $5.0m. Of which, $3.8m (76%) has been allocated for specialised disability accommodation (SDA) supports, and $1.2m (24%) has been allocated for non-SDA supports. 404 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 405 Total payments for home modifications in Northern Territory were $0.9m. Of which, $0.9m (100%) has been paid for specialised disability accommodation (SDA) supports. In addition, there were once-off SDA payments of $0.2m processed off-system in June 2022. Total annualised committed supports for home modifications in Northern Territory were $3.0m. Of which, $2.95m (99%) has been allocated for specialised disability accommodation (SDA) supports, and $0.04m (1%) has been allocated for non-SDA supports. December 2022 | NDIS Quarterly Report to disability ministers 403

Table M.32 Total annualised committed supports and total payments (participants not in SIL) by support category as at 31 December 2022 ($m) – Northern Territory 406 407 Total payments for the year Total annualised committed Support Category ending 31 December 2022 supports at 31 December 2022 Core: Daily Activities $108.4 $133.9 Core: Consumables $3.2 $5.7 Core: Social and Civic $38.9 $62.8 Core: Transport $6.9 $3.2 Capacity Building: Choice and Control $5.7 $6.7 Capacity Building: Daily Activities $32.0 $70.5 Capacity Building: Employment $0.8 $3.2 Capacity Building: Health and Wellbeing $0.1 $0.3 Capacity Building: Home Living $0.00 $0.04 Capacity Building: Lifelong learning $0.00 n/a Capacity Building: Relationships $3.2 $7.8 Capacity Building: Social and Civic $4.5 $10.2 Capacity Building: Support Coordination $15.4 $21.5 Capital: Assistive Technology $4.5 $11.9 Capital: Home Modifications $1.0 $2.0 All $224.5 $339.9

Table M.33 Payments by financial year in which support was provided, compared to committed supports ($m) – Northern Territory 408 409 2022-23 to Financial year 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 date Total Committed 0.0 2.0 5.8 20.4 100.8 203.5 393.6 520.2 547.7 329.1

Total Paid 0.0 1.7 4.2 11.8 67.3 138.3 268.0 378.3 422.9 224.5

% utilised to date 31% 82% 72% 58% 67% 68% 68% 73% 77% 68%

Table M.34 Percentage change in plan budgets for active participants – Northern Territory 410 411 Inflation type Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Intraplan Inflation 8.1% 4.6% 5.6% 4.9% 6.6% 4.3% 7.9% 8.9% Interplan Inflation -11.0% -10.2% -10.1% 2.0% 2.6% 2.0% 10.3% 14.3% Total Inflation -3.0% -5.6% -4.5% 7.0% 9.2% 6.3% 18.2% 23.2%

406 Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. 407 Total payments for home modifications in Northern Territory were $1.01m. Of which, $0.08m (8%) has been paid for specialised disability accommodation (SDA) supports, and $0.93m (92%) has been paid for non-SDA supports. In addition, there were once-off SDA payments of $0.01m processed off-system in June 2022. Total annualised committed supports for home modifications in Northern Territory were $1.98m. Of which, $0.82m (41%) has been allocated for specialised disability accommodation (SDA) supports, and $1.16m (59%) has been allocated for non-SDA supports. 408 Jurisdiction is defined by the current residing address of the participant. As a result, there are small amounts of committed supports and payments in respect of 2013-14 for Northern Territory. 409 The utilisation rate for 2022-23 to date will likely increase due to a lag between when support is provided and when it is paid. 410 The Annual Pricing Review saw price limit increases on 1 July where unspent portions of plan budgets were increased in line with indexation rates in early July to maintain the purchasing power of remaining plans. Due to this, there has been a one off increase in intraplan and total inflation during the month of July 2022, which impacts the September 2022 quarter.. 411 Rescaling adjustments have been applied to how the total inflation is split into inflation at plan reassessment and inflation within a plan. This has resulted in small one-off changes in historical values, the overall total inflation has not changed. December 2022 | NDIS Quarterly Report to disability ministers 404

Figure M.12 Distribution of the percentage change in plan budgets for plans reassessed in this financial year (1 July 2022 to 31 December 2022) - all participants – Northern Territory 412

30% 634 (28%) reassessments with 931 (41%) reassessments with 5%+ deflation 5%+ inflation

25%

20% 17% 17% 14% 15% 12% 11%

10% 7% 5% 5% 4% 5% 3% 3% 1% 1% 1%

0% count, 0.0 0.0 0.1 0.1 0.2 0.3 0.3 0.4 0.4 0.1 0.1 0.1 0.0 0.3 0.0k -5% below -80% to -65% to -50% to -35% to -20% to -5% to 0% to 5% to 20% to 35% to 50% to 65% to above -80% -65% -50% -35% -20% -5% 0% 5% 20% 35% 50% 65% 80% 80% Change in annualised plan budget - percentage

412 The number of plan reassessments (in thousands) in each inflation percentage band is shown at the bottom of each bar in the chart. The corresponding percentage of plan reassessments in each band is shown at the top of each bar in the chart. December 2022 | NDIS Quarterly Report to disability ministers 405

Appendix N: State/Territory – comparison of key metrics

This appendix compares key metrics presented in this report by State/Territory.

Table N.1 Active participants including ECA at 31 December 2022 413 414 Early Childhood Active participant Active participant Active participant Active participant State/ Territory Approach (ECA) plans including plans including ECA plans (Count) plans (Percentage) (Count) ECA (Count) (Percentage) NSW 172,190 30.0% 5,047 177,237 30.1% VIC 153,198 26.7% 3,177 156,375 26.6% QLD 120,898 21.1% 4,259 125,157 21.3% WA 49,419 8.6% 974 50,393 8.6% SA 49,596 8.7% 977 50,573 8.6% TAS 12,819 2.2% 183 13,002 2.2% ACT 9,793 1.7% 199 9,992 1.7% NT 5,375 0.9% 98 5,473 0.9% OT 52 0.0% <11 52 0.0% Missing <11 n/a <11 <11 n/a National 573,342 100.0% 14,914 588,256 100.0%

The results for participants in OT and participants with Missing residing state information are not shown separately in the below tables on participant characteristics due to small numbers. However, they are included in the National totals for each table.

Table N.2 Number of active participant plans by age group at 31 December 2022 Age group NSW VIC QLD WA SA TAS ACT NT National 0 to 6 28,436 26,820 20,177 5,978 7,007 1,713 1,255 980 92,368 7 to 14 43,727 40,118 32,642 12,307 14,088 2,926 2,555 1,354 149,734 15 to 18 13,790 11,664 10,543 4,706 5,050 1,140 839 400 48,138 19 to 24 14,901 11,141 9,319 4,735 4,171 1,359 936 378 46,948 25 to 34 15,273 13,097 10,095 5,063 3,812 1,405 871 436 50,057 35 to 44 12,998 12,563 9,244 4,199 3,645 1,020 827 556 45,056 45 to 54 15,614 14,808 10,982 4,681 4,318 1,267 926 558 53,155 55 to 64 19,158 16,757 13,107 5,666 5,359 1,480 990 548 63,074 65+ 8,293 6,230 4,789 2,084 2,146 509 594 165 24,812 Total 172,190 153,198 120,898 49,419 49,596 12,819 9,793 5,375 573,342

413 The number reported for the Early Childhood Approach is the number of children accessing early connections. Initial supports include any early childhood therapy supports and/or mainstream referrals. 414 OT includes participants residing in Other Territories including Norfolk Island, Christmas Island and the Cocos (Keeling) Islands. December 2022 | NDIS Quarterly Report to disability ministers 406

Table N.3 Proportion of active participant plans by age group at 31 December 2022 Age group NSW VIC QLD WA SA TAS ACT NT National

0 to 6 17% 18% 17% 12% 14% 13% 13% 18% 16% 7 to 14 25% 26% 27% 25% 28% 23% 26% 25% 26% 15 to 18 8% 8% 9% 10% 10% 9% 9% 7% 8% 19 to 24 9% 7% 8% 10% 8% 11% 10% 7% 8% 25 to 34 9% 9% 8% 10% 8% 11% 9% 8% 9% 35 to 44 8% 8% 8% 8% 7% 8% 8% 10% 8% 45 to 54 9% 10% 9% 9% 9% 10% 9% 10% 9% 55 to 64 11% 11% 11% 11% 11% 12% 10% 10% 11% 65+ 5% 4% 4% 4% 4% 4% 6% 3% 4%

Total 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table N.4 Number of active participant plans (participants in SIL) by age group at 31 December 2022 Age group NSW VIC QLD WA SA TAS ACT NT National

0 to 6 <11 <11 <11 <11 <11 <11 <11 <11 <11 7 to 14 <11 <11 <11 <11 <11 <11 <11 <11 24 15 to 18 83 49 79 14 40 16 <11 <11 290 19 to 24 824 373 527 186 230 99 46 49 2,334 25 to 34 1,539 876 1,003 387 428 181 79 84 4,577 35 to 44 1,666 1,111 1,016 449 471 151 97 110 5,071 45 to 54 2,377 1,513 1,295 594 652 202 133 115 6,881 55 to 64 2,691 1,745 1,521 703 717 252 145 106 7,880 65+ 1,071 549 469 233 248 90 53 40 2,753

Total 10,255 6,225 5,914 2,568 2,791 991 556 512 29,812

Table N.5 Proportion of active participant plans (participants in SIL) by age group at 31 December 2022 Age group NSW VIC QLD WA SA TAS ACT NT National 0 to 6 n/a n/a n/a n/a n/a n/a n/a n/a n/a 7 to 14 n/a n/a n/a n/a n/a n/a n/a n/a 0% 15 to 18 1% 1% 1% 1% 1% 2% n/a n/a 1% 19 to 24 8% 6% 9% 7% 8% 10% 8% 10% 8% 25 to 34 15% 14% 17% 15% 15% 18% 14% 16% 15% 35 to 44 16% 18% 17% 17% 17% 15% 17% 21% 17% 45 to 54 23% 24% 22% 23% 23% 20% 24% 22% 23% 55 to 64 26% 28% 26% 27% 26% 25% 26% 21% 26% 65+ 10% 9% 8% 9% 9% 9% 10% 8% 9% Total 100% 100% 100% 100% 100% 100% 100% 100% 100%

December 2022 | NDIS Quarterly Report to disability ministers 407

Table N.6 Number of active participant plans (participants not in SIL) by age group at 31 December 2022 Age group NSW VIC QLD WA SA TAS ACT NT National

0 to 6 28,436 26,818 20,177 5,978 7,007 1,713 1,255 980 92,366 7 to 14 43,723 40,111 32,638 12,305 14,083 2,926 2,554 1,353 149,710 15 to 18 13,707 11,615 10,464 4,692 5,010 1,124 837 393 47,848 19 to 24 14,077 10,768 8,792 4,549 3,941 1,260 890 329 44,614 25 to 34 13,734 12,221 9,092 4,676 3,384 1,224 792 352 45,480 35 to 44 11,332 11,452 8,228 3,750 3,174 869 730 446 39,985 45 to 54 13,237 13,295 9,687 4,087 3,666 1,065 793 443 46,274 55 to 64 16,467 15,012 11,586 4,963 4,642 1,228 845 442 55,194 65+ 7,222 5,681 4,320 1,851 1,898 419 541 125 22,059

Total 161,935 146,973 114,984 46,851 46,805 11,828 9,237 4,863 543,530

Table N.7 Proportion of active participant plans (participants not in SIL) by age group at 31 December 2022 Age group NSW VIC QLD WA SA TAS ACT NT National 0 to 6 18% 18% 18% 13% 15% 14% 14% 20% 17% 7 to 14 27% 27% 28% 26% 30% 25% 28% 28% 28% 15 to 18 8% 8% 9% 10% 11% 10% 9% 8% 9% 19 to 24 9% 7% 8% 10% 8% 11% 10% 7% 8% 25 to 34 8% 8% 8% 10% 7% 10% 9% 7% 8% 35 to 44 7% 8% 7% 8% 7% 7% 8% 9% 7% 45 to 54 8% 9% 8% 9% 8% 9% 9% 9% 9% 55 to 64 10% 10% 10% 11% 10% 10% 9% 9% 10% 65+ 4% 4% 4% 4% 4% 4% 6% 3% 4% Total 100% 100% 100% 100% 100% 100% 100% 100% 100%

December 2022 | NDIS Quarterly Report to disability ministers 408

Table N.8 Number of active participant plans by primary disability group at 31 December 2022 415 416 Primary disability group NSW VIC QLD WA SA TAS ACT NT National Autism 58,616 49,704 44,255 18,109 19,877 4,190 3,386 1,209 199,367 Intellectual disability 31,141 26,565 18,319 8,838 8,456 2,936 1,490 1,047 98,807 Psychosocial disability 17,571 19,140 11,329 5,106 3,566 1,103 1,147 545 59,512 Developmental delay 15,275 19,561 12,703 2,687 3,926 1,032 894 731 56,811 Hearing impairment 7,978 6,526 5,972 2,110 1,890 476 442 221 25,615 Other neurological 6,879 5,300 4,646 2,186 1,700 478 400 219 21,811 Other physical 5,741 4,415 4,742 1,818 1,770 383 535 226 19,633 Cerebral palsy 5,594 4,154 3,740 1,787 1,268 431 297 197 17,468 Acquired brain injury 4,818 4,456 3,893 1,506 1,717 461 225 308 17,385 Global developmental 4,820 2,508 2,515 1,254 1,684 235 156 139 13,312 delay Visual impairment 3,123 2,872 1,781 843 806 201 180 71 9,877 Multiple sclerosis 2,721 3,071 1,672 947 923 356 223 25 9,938 Stroke 2,994 1,887 1,901 678 639 168 141 182 8,592 Spinal cord injury 1,813 978 1,513 649 454 125 80 84 5,697 Other 2,287 1,594 1,678 789 545 203 125 142 7,363 Other sensory/speech 819 467 239 112 375 41 72 29 2,154 Total 172,190 153,198 120,898 49,419 49,596 12,819 9,793 5,375 573,342

Table N.9 Proportion of active participant plans by primary disability group at 31 December 2022 Primary disability group NSW VIC QLD WA SA TAS ACT NT National Autism 34% 32% 37% 37% 40% 33% 35% 22% 35% Intellectual disability 18% 17% 15% 18% 17% 23% 15% 19% 17% Psychosocial disability 10% 12% 9% 10% 7% 9% 12% 10% 10% Developmental delay 9% 13% 11% 5% 8% 8% 9% 14% 10% Hearing impairment 5% 4% 5% 4% 4% 4% 5% 4% 4% Other neurological 4% 3% 4% 4% 3% 4% 4% 4% 4% Other physical 3% 3% 4% 4% 4% 3% 5% 4% 3% Cerebral palsy 3% 3% 3% 4% 3% 3% 3% 4% 3% Acquired brain injury 3% 3% 3% 3% 3% 4% 2% 6% 3% Global developmental 3% 2% 2% 3% 3% 2% 2% 3% 2% delay Visual impairment 2% 2% 1% 2% 2% 2% 2% 1% 2% Multiple sclerosis 2% 2% 1% 2% 2% 3% 2% 0% 2% Stroke 2% 1% 2% 1% 1% 1% 1% 3% 1% Spinal cord injury 1% 1% 1% 1% 1% 1% 1% 2% 1% Other 1% 1% 1% 2% 1% 2% 1% 3% 1% Other sensory/speech 0% 0% 0% 0% 1% 0% 1% 1% 0% Total 100% 100% 100% 100% 100% 100% 100% 100% 100%

415 Since 2017-18 Q1, the disability groups developmental delay and global developmental delay have been reported separately to the intellectual disability group. 416 Down syndrome is included in intellectual disability. December 2022 | NDIS Quarterly Report to disability ministers 409

Table N.10 Number of active participant plans by other characteristics at 31 December 2022 417 418 Characteristics NSW VIC QLD WA SA TAS ACT NT National First Nations Participants 14,326 4,997 12,073 3,850 3,065 1,218 435 2,713 42,679 Culturally and linguistically 18,793 17,932 6,475 4,004 3,579 390 993 340 52,521 diverse participants Participants residing in remote 733 61 2,145 2,203 1,234 172 <11 2,209 8,809 and very remote areas Younger people in residential 687 736 355 186 118 44 <11 20 2,153 aged care (under 65) Participants with supported 10,255 6,225 5,914 2,568 2,791 991 556 512 29,812 independent living Participants with specialised 7,226 6,560 3,235 1,684 2,247 529 319 269 22,069 disability accommodation

Table N.11 Proportion of active participant plans by other characteristics at 31 December 2022 419 420 Characteristics NSW VIC QLD WA SA TAS ACT NT National First Nations Participants 8.3% 3.3% 10.0% 7.8% 6.2% 9.5% 4.4% 50.5% 7.4% Culturally and linguistically 10.9% 11.7% 5.4% 8.1% 7.2% 3.0% 10.1% 6.3% 9.2% diverse participants Participants residing in remote 0.4% 0.0% 1.8% 4.5% 2.5% 1.3% n/a 41.1% 1.5% and very remote areas Younger people in residential 0.4% 0.4% 0.2% 0.1% 0.1% 0.0% n/a 0.0% 1.3% aged care (under 65) Participants with supported 6.0% 4.1% 4.9% 5.2% 5.6% 7.7% 5.7% 9.5% 5.2% independent living Participants with specialised 4.2% 4.3% 2.7% 3.4% 4.5% 4.1% 3.3% 5.0% 3.8% disability accommodation

Table N.12 Participation rates by gender at 31 December 2022 421 Gender NSW VIC QLD WA SA TAS ACT NT National Male 2.9% 3.0% 3.2% 2.5% 4.1% 3.4% 2.9% 2.9% 3.0% Female 1.7% 1.9% 1.9% 1.5% 2.4% 2.1% 1.8% 1.5% 1.8% Total 2.3% 2.5% 2.6% 2.0% 3.3% 2.8% 2.4% 2.2% 2.5%

417 Due to operational changes since July 2020, there has been an issue with identifying SIL in plans as they are being completed. A temporary and manual solution was implemented to estimate the number of active participants who should be identified as having SIL in their plans but do not appear as such on the Agency’s system. From May 2022, an automated and more accurate method has been applied in identifying SIL participants leading to a restatement in the number of SIL participations from July 2020 to April 2022. 418 The numbers of participants residing in remote and very remote areas are based on the Modified Monash Model (MMM) measure of remoteness. 419 Ibid. 420 Due to operational changes since July 2020, there has been an issue with identifying SIL in plans as they are being completed. A temporary and manual solution was implemented to estimate the number of active participants who should be identified as having SIL in their plans but do not appear as such on the Agency’s system. From May 2022, an automated and more accurate method has been applied in identifying SIL participants leading to a restatement in the number of SIL participations from July 2020 to April 2022. 421 Participation rate refers to the proportion of general population that are NDIS participants. December 2022 | NDIS Quarterly Report to disability ministers 410

Table N.13 Participation rates by age group at 31 December 2022 Age group NSW VIC QLD WA SA TAS ACT NT National 0-6 3.9% 4.5% 4.3% 2.4% 5.0% 4.0% 3.1% 3.8% 4.0% 7-14 5.3% 5.9% 5.8% 4.4% 8.2% 5.6% 5.6% 4.8% 5.6% 15-18 3.5% 3.6% 3.8% 3.5% 5.9% 4.3% 4.2% 3.0% 3.8% 19-24 2.3% 2.0% 2.3% 2.3% 3.1% 3.7% 2.4% 1.9% 2.3% 25-44 1.2% 1.2% 1.3% 1.2% 1.6% 1.8% 1.2% 1.1% 1.2% 45-64 1.7% 1.9% 1.9% 1.6% 2.2% 1.9% 1.9% 1.9% 1.8% Total (aged 0-64) 2.3% 2.5% 2.6% 2.0% 3.3% 2.8% 2.4% 2.2% 2.5%

Table N.14 Proportion of participants rating their overall experience as good or very good in the latest quarter Agency planning process NSW VIC QLD WA SA TAS ACT NT National The Access Process 81% 83% 82% 76% 79% n/a n/a n/a 81%

The Pre-Planning Process 83% 83% 79% 82% 84% 86% n/a n/a 82%

The Planning Process 87% 87% 86% 86% 84% 86% 93% 84% 87%

The Reassessment Process 70% 72% 64% 69% 65% 69% 68% 62% 68%

December 2022 | NDIS Quarterly Report to disability ministers 411

Table N.15 Progress against the NDIA’s corporate plan metrics for ‘participant employment rate’, ‘participant social and community engagement rate’, ‘parent and carer employment rate’ and ‘participant choice and control’ 422

Participant breakdown NSW VIC QLD WA SA TAS ACT NT National

Participants (15 and over) in work - Baseline 22% 19% 17% 23% 25% 17% 29% 12% 21% Participants (15 and over) in work - 24% 20% 18% 25% 26% 18% 28% 14% 22% Latest Reassessment

Participants (15 and over) in community - Baseline 34% 34% 37% 38% 37% 30% 37% 44% 35% Participants (15 and over) in community - Latest 45% 39% 44% 41% 39% 34% 43% 46% 42% Reassessment Parent and carer employment rate - Baseline 48% 45% 43% 46% 46% 40% 56% 53% 46%

Parent and carer employment rate - Latest 53% 49% 46% 50% 49% 43% 61% 56% 50% Reassessment

Participant (15 and over) choice and control - First 65% 63% 73% 71% 64% 68% 71% 57% 66% Reassessment

Participant (15 and over) choice and control - 76% 75% 81% 77% 74% 74% 78% 69% 77% Latest Reassessment

Table N.16 Distribution of active participant by method of financial plan management at 31 December 2022 423 Plan management NSW VIC QLD WA SA TAS ACT NT National Agency-managed 18% 6% 9% 21% 8% 13% 9% 9% 12% Self-managed partly 7% 8% 5% 12% 4% 7% 9% 6% 7% Self-managed fully 21% 26% 24% 18% 19% 15% 36% 10% 23% Plan-managed 53% 60% 62% 49% 69% 64% 46% 76% 58% Total 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table N.17 Distribution of plan budget amount by method of financial plan management Plan management NSW VIC QLD WA SA TAS ACT NT National Agency-managed 52% 34% 39% 53% 41% 57% 32% 60% 44% Self-managed 11% 15% 13% 14% 9% 9% 20% 4% 12% Plan-managed 37% 51% 48% 33% 50% 34% 48% 36% 44% Total 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table N.18 Number and rates of participant complaints 424 Participant complaints NSW VIC QLD WA SA TAS ACT NT National

Participant complaints in 2,331 2,398 1,798 799 849 184 160 111 8,872 2022-23 Q2 % of the number of active 5.5% 6.4% 6.1% 6.6% 7.0% 5.8% 6.6% 8.4% 6.3% participants All participant complaints 44,645 36,535 24,187 10,369 16,753 2,726 3,175 1,137 149,665

% of the number of active 6.7% 7.2% 6.8% 7.2% 9.1% 6.1% 6.8% 7.0% 7.6% participants

422 Results are drawn from participants’ responses to SFOF questionnaires, and only include participants who had their first plan approved between 1 July 2016 and 31 December 2020 and have had a second plan reassessment to date. 423 Participants can use more than one method to manage their funding. This table is a hierarchy whereby each participant is only captured once. The hierarchy is: (1) self-managed fully, (2) self-managed partly (regardless of other methods being used), (3) anyone who does not fall into ‘self-managed partly’ and has a plan manager, and (4) anyone else. 424 The National totals include participant complaints where jurisdiction information was missing. December 2022 | NDIS Quarterly Report to disability ministers 412

Table N.19 Number of ever active providers by legal entity type 425 426

Legal entity type NSW VIC QLD WA SA TAS ACT NT National

Individual / Sole Trader 3,435 2,377 2,364 613 797 393 349 170 7,345 Company / Organisation 6,523 4,862 5,219 2,238 2,134 1,262 1,221 805 11,955 Total active providers 9,958 7,239 7,583 2,851 2,931 1,655 1,570 975 19,300

Table N.20 Number of active providers in 2022-23 Q2 by legal entity type 427 428

Legal entity type NSW VIC QLD WA SA TAS ACT NT National

Individual / Sole Trader 993 555 592 208 155 113 61 44 2,279

Company / Organisation 3,401 2,239 2,222 1,034 815 409 385 273 7,381

Total active providers 4,394 2,794 2,814 1,242 970 522 446 317 9,660

Table N.21 Committed supports by financial year ($m) Financial year NSW VIC QLD WA SA TAS ACT NT National 2017-18 4,284 1,440 859 225 369 190 305 101 7,773 2018-19 5,919 3,457 2,514 546 1,157 402 366 203 14,565 2019-20 8,061 6,020 5,122 1,534 2,122 662 458 394 24,376 2020-21 10,215 7,926 6,798 2,728 2,768 847 552 520 32,359 2021-22 11,452 9,193 7,832 3,172 3,142 964 601 548 36,906 2022-23 YTD 6,574 5,348 4,552 1,888 1,805 550 335 329 21,384 % increase from 2017-18 to 2018-19 38% 140% 193% 143% 213% 111% 20% 102% 87% % increase from 2018-19 to 2019-20 36% 74% 104% 181% 83% 65% 25% 93% 67% % increase from 2019-20 to 2020-21 27% 32% 33% 78% 30% 28% 20% 32% 33% % increase from 2020-21 to 2021-22 12% 16% 15% 16% 14% 14% 9% 5% 14%

Table N.22 Payments by financial year in which support was provided ($m) Financial year NSW VIC QLD WA SA TAS ACT NT National 2017-18 3,111 957 546 167 221 154 220 67 5,443 2018-19 4,488 2,369 1,651 393 792 297 276 138 10,406 2019-20 6,007 4,130 3,585 1,022 1,489 479 336 268 17,316 2020-21 7,743 5,456 4,981 1,930 1,995 633 414 378 23,532 2021-22 8,948 6,789 6,088 2,344 2,406 758 470 423 28,356 2022-23 YTD 4,758 3,675 3,266 1,259 1,280 387 232 225 15,111 % increase from 2017-18 to 2018-19 44% 148% 202% 135% 259% 93% 25% 105% 91% % increase from 2018-19 to 2019-20 34% 74% 117% 160% 88% 61% 22% 94% 66% % increase from 2019-20 to 2020-21 29% 32% 39% 89% 34% 32% 23% 41% 36% % increase from 2020-21 to 2021-22 16% 24% 22% 21% 21% 20% 13% 12% 20%

425 Active providers refer to those who have received payment for supporting Agency-managed participants and plan managers. 426 Providers can be active in more than one State/Territory. Hence, the National totals do not equal the sum of the number of active providers across the State/Territory. 427 Active providers refer to those who have received payment for supporting Agency-managed participants and plan managers. 428 Providers can be active in more than one State/Territory. Hence, the National totals do not equal the sum of the number of active providers across the State/Territory. December 2022 | NDIS Quarterly Report to disability ministers 413

Average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months.

They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group. Total annualised committed supports refer to those in the current plans of active participants at 31 December 2022. Total payments refer to those paid over the 12 months to 31 December 2022. Figures are not shown if there is sufficient data in the group.

Due to operational changes since July 2020, there has been an issue with identifying SIL in plans as they are being completed. A temporary and manual solution was implemented to estimate the number of active participants who should be identified as having SIL in their plans but do not appear as such on the Agency’s system. From May 2022, an automated and more accurate method has been applied in identifying SIL participants leading to a restatement in the number of SIL participations from July 2020 to April 2022.

Table N.23 Annualised committed supports as at 31 December 2022 ($m) Type NSW VIC QLD WA SA TAS ACT NT National Total 12,949 10,621 9,093 3,818 3,491 1,087 662 636 42,361 Average 75,200 69,300 75,200 77,300 70,400 84,800 67,600 118,400 73,900 Total (SIL) 4,005 2,491 2,374 997 1,094 415 219 297 11,892 Average (SIL) 390,600 400,100 401,400 388,200 392,000 419,000 393,300 579,200 398,900

Table N.24 Payment as at 31 December 2022 ($m) Type NSW VIC QLD WA SA TAS ACT NT National Total 9,762 7,502 6,599 2,562 2,618 806 486 467 30,959 Average 59,900 52,300 59,100 55,200 56,000 66,400 51,800 93,700 57,600 Total (SIL) 3,336 1,967 2,014 759 1,008 364 178 242 9,869 Average (SIL) 346,500 341,300 376,800 320,700 387,700 387,200 342,900 527,800 357,300

Table N.25 Total annualised committed supports by support category as at 31 December 2022 ($m) Support category NSW VIC QLD WA SA TAS ACT NT National Core - Daily Activities 6,217 4,485 4,405 1,766 1,760 538 333 359 19,866 Core - Consumables 222 215 192 79 68 18 12 7 815 Core - Social and Civic 2,843 2,524 1,946 759 656 256 121 105 9,213 Core - Transport 153 137 96 41 38 13 8 4 491 Capacity Building - Choice and Control 137 138 112 39 51 12 7 7 504 Capacity Building - Daily Activities 1,998 1,925 1,459 625 555 132 106 78 6,877 Capacity Building - Employment 92 59 47 35 23 8 6 4 274 Capacity Building - Health and Wellbeing 33 18 14 4 5 3 3 0.4 80 Capacity Building - Home Living 1 2 1 0.3 0.2 0.1 0.01 0.04 5 Capacity Building - Lifelong learning 0.1 0.2 0.04 0.04 0.2 0.01 n/a n/a 1 Capacity Building - Relationships 270 206 119 89 76 21 12 14 807 Capacity Building - Social and Civic 115 98 52 54 16 15 11 11 371 Capacity Building - Support Coordination 314 359 240 107 90 28 15 26 1,180 Capital - Assistive Technology 396 316 305 178 112 30 21 15 1,375 Capital - Home Modifications 156 138 104 39 40 13 8 5 502 Total 12,949 10,621 9,093 3,818 3,491 1,087 662 636 42,361

December 2022 | NDIS Quarterly Report to disability ministers 414

Table N.26 Total payments by support category for the year ending 31 December 2022 ($m) Reported level of function NSW VIC QLD WA SA TAS ACT NT National Core - Daily Activities 5,282 3,756 3,496 1,340 1,602 469 283 307 16,691 Core - Consumables 160 142 138 50 42 13 7 4 557 Core - Social and Civic 1,967 1,567 1,433 494 364 175 78 66 6,144 Core - Transport 318 208 119 44 42 13 14 7 764 Capacity Building - Choice and Control 120 126 99 34 46 11 6 6 448 Capacity Building - Daily Activities 1,151 1,044 834 364 335 63 61 36 3,888 Capacity Building - Employment 37 24 15 8 8 3 2 1 97 Capacity Building - Health and Wellbeing 18 8 7 2 2 1 2 0.1 40 Capacity Building - Home Living 0.1 0.6 0.1 0.03 0.02 0.01 0.00 0.00 0.9 Capacity Building - Lifelong learning 0.00 0.03 0.01 0.0 0.06 0.01 0.0 0.00 0.1 Capacity Building - Relationships 138 98 57 42 35 11 6 7 393 Capacity Building - Social and Civic 42 32 20 21 5 6 5 5 135 Capacity Building - Support Coordination 234 265 175 71 66 21 11 19 862 Capital - Assistive Technology 192 143 145 72 48 14 9 6 628 Capital - Home Modifications 104 89 62 13 25 7 3 2 305 Total 9,762 7,502 6,599 2,562 2,618 806 486 467 30,959

Table N.27 Distribution of the percentage change in plan budgets for plans reviewed in this financial year (1 July 2022 to 31 December 2022) - all participants Percentage change in NSW VIC QLD WA SA TAS ACT NT National plan budgets below -80% 0% 0% 0% 1% 0% 0% 0% 1% 0% -80% to -65% 1% 1% 1% 1% 1% 0% 1% 1% 1% -65% to -50% 1% 1% 2% 1% 2% 1% 2% 3% 1% -50% to -35% 2% 2% 3% 3% 3% 2% 3% 5% 2% -35% to -20% 4% 4% 4% 4% 5% 3% 6% 7% 4% -20% to -5% 9% 10% 10% 10% 10% 8% 10% 11% 10% -5% to 0% 9% 12% 14% 11% 13% 11% 13% 14% 12% 0% to 5% 17% 19% 18% 17% 17% 19% 22% 17% 18% 5% to 20% 22% 21% 18% 18% 18% 22% 17% 17% 20% 20% to 35% 8% 7% 7% 8% 7% 8% 6% 5% 8% 35% to 50% 5% 5% 4% 8% 5% 5% 4% 4% 5% 50% to 65% 4% 4% 3% 4% 3% 3% 3% 3% 3% 65% to 80% 3% 3% 3% 3% 3% 3% 2% 1% 3% 15% 12% 13% 12% 13% 14% 10% 12% 13% above 80% Total 100% 100% 100% 100% 100% 100% 100% 100% 100%

December 2022 | NDIS Quarterly Report to disability ministers 415

Table N.28 Utilisation rates split by participants in SIL and those not in SIL, and first and subsequent plans 429 430 431 Participant breakdown NSW VIC QLD WA SA TAS ACT NT National SIL - First plan 73% 76% 77% 89% 88% n/a n/a n/a 85% SIL - Subsequent plans 89% 86% 89% 84% 88% 90% 88% 89% 88% SIL - Total 89% 86% 89% 85% 88% 90% 88% 89% 88% Non SIL - First plan 58% 54% 58% 55% 57% 51% 50% 54% 56% Non SIL - Subsequent plans 73% 71% 73% 68% 72% 68% 70% 66% 71% Non SIL - Total 72% 69% 71% 66% 70% 66% 69% 63% 70% First plan (SIL and Non SIL) 58% 54% 58% 59% 57% 51% 50% 57% 57% Subsequent plans (SIL and Non 79% 75% 77% 72% 77% 76% 77% 78% 77% SIL) Total (SIL and Non SIL) 78% 73% 76% 71% 76% 74% 75% 76% 75%

429 Utilisation of committed supports from 1 April 2022 to 30 September 2022 is shown in the table – experience in the most recent 3 months is still emerging and is not included. 430 Participants receiving in-kind supports are excluded from this analysis as it is not possible to accurately separate in-kind payments and committed amounts between plans. Hence, utilisation in this table is higher in reality when in-kind is included. 431 Utilisation is not shown if there is insufficient data in the group. December 2022 | NDIS Quarterly Report to disability ministers 416

Table N.29 Participant Service Guarantee Timeframes (% guarantees met) for the quarter ending 31 December 2022 432 433 434 435 436 Service PSG NSW VIC QLD WA SA TAS ACT NT NAT Guarantee

1. Explain a previous decision, after a 28 days 98% 98% 100% 100% 100% 100% 100% 100% 99% request for explanation is received

2. Make an access decision, or request for more information, after an access request 21 days 100% 100% 100% 100% 100% 99% 100% 100% 100% has been received

3. Allow sufficient time for prospective participants to provide information, after 90 days 98% 100% 91% 100% 93% 100% 100% n/a 97% NDIA has requested further information

4. Make an access decision, after more 14 days 99% 99% 98% 97% 99% 97% 100% 100% 99% information has been provided.

5. Commence facilitating the preparation of a plan, after an access decision has 21 days 97% 95% 97% 97% 97% 95% 99% 88% 96% been made

6. Approve a participant’s plan, after an access decision has been 56 days 95% 94% 95% 95% 94% 92% 95% 75% 95% made (excludes those ECA that have received initial supports)

7. Approve a plan for ECA participants, 90 days 99% 98% 97% 95% 98% 98% 98% 92% 98% after an access decision has been made

8. If the participant accepts the offer, hold 28 days 100% 100% 100% 100% 100% 100% 100% 100% 100% a plan implementation meeting

9. Commence facilitating a scheduled plan reassessment, prior to the scheduled 56 days 82% 83% 76% 72% 59% 58% 73% 64% 77% reassessment date

10. Decide whether to undertake a Participant Requested Plan reassessment, 21 days 82% 82% 82% 76% 79% 92% 80% 75% 81% after the request is received

11. Complete a reassessment, after the 28 days 68% 80% 67% 74% 70% 62% 67% 54% 71% decision to accept the request was made

12. Amend a plan, after the receipt of information that triggers the plan 28 days 93% 96% 94% 96% 92% 90% 91% 85% 94% amendment process

13. Amend a plan, after receipt of information relating to a complex quote 50 days 100% 100% 100% 80% 100% 100% n/a n/a 97% that triggers a plan amendment process

14. Complete an internal Review of a Reviewable Decision, after a request is 60 days 95% 94% 97% 96% 94% 97% 91% 92% 95% received

15. Implement an AAT decision to amend 28 days 97% 97% 98% 100% 98% 98% 95% 91% 97% a plan, after the AAT decision is made

16. Cancel participant requested nominee 14 days 100% 100% 100% 100% 100% 100% 100% 100% 100%

17. Cancel CEO initiated nominee 14 days 100% 100% n/a 100% n/a n/a n/a n/a 100%

432 The Participant Service Guarantee timeframes continue to be refined and further developed. The results for the timeframes shown are based on preliminary calculations and the methodology used to determine the timeframes may change going forward. 433 Results are rounded to the nearest percent. Where 100% is shown, there are still a small number of cases which did not meet the required timeframe. 434 The target timeframe for PSG #6 has been reduced from 70 to 56 days in early 2021. 435 The target timeframe for PSG #13 has been reduced from 42 to 28 days in late 2021. 436 The target timeframe for PSG #17 has been reduced from 90 to 60 days in late 2021. December 2022 | NDIS Quarterly Report to disability ministers 417

Appendix O: Participants by service district and support type, and committed supports and payments by service district, and participation rates by gender, age group and service district

Table O.1 Active participants by service district and support type included in plan as at 31 December 2022 437 438 439 440 441 442 443 444 Building(Count) Building supports supports active Service district Phasing date supports supports (Percentage) (Count) (Count) (Percentage) (Percentage) Totalparticipants Core Core Capacitysupports Capacity Capital Capital supports NSW Jul-17 138,006 80% 169,414 98% 35,070 20% 172,190 NSW - Hunter New England Jul-13 23,479 81% 28,214 98% 5,732 20% 28,921 NSW - Central Coast Jul-16 7,548 77% 9,620 99% 1,811 19% 9,747 NSW - Far West Jul-17 689 84% 819 100% 174 21% 821 NSW - Illawarra Shoalhaven Jul-17 8,349 84% 9,772 98% 2,233 22% 9,991 NSW - Mid North Coast Jul-17 6,324 89% 7,068 99% 1,386 19% 7,111 NSW - Murrumbidgee Jul-17 6,676 88% 7,526 100% 1,717 23% 7,552 NSW - Nepean Blue Mountains Jul-15 7,342 73% 9,888 98% 1,887 19% 10,120 NSW - North Sydney Jul-16 9,289 80% 11,434 98% 2,744 24% 11,633 NSW - Northern NSW Jul-17 7,709 94% 8,130 100% 1,642 20% 8,168 NSW - South Eastern Sydney Jul-17 9,809 84% 11,527 99% 2,516 22% 11,641 NSW - South Western Sydney Jul-16 19,949 75% 26,276 98% 5,092 19% 26,709 NSW - Southern NSW Jul-16 3,931 83% 4,625 98% 1,042 22% 4,714 NSW - Sydney Jul-17 6,071 88% 6,783 99% 1,441 21% 6,867 NSW - Western NSW Jul-17 6,124 83% 7,261 99% 1,691 23% 7,349 NSW - Western Sydney Jul-16 14,698 71% 20,444 98% 3,959 19% 20,818 NSW - Other n/a 19 68% 27 96% <11 n/a 28 VIC Jan-19 147,136 96% 151,685 99% 28,442 19% 153,198 VIC - Barwon Jul-13 9,893 93% 10,458 99% 2,024 19% 10,593 VIC - Central Highlands Jan-17 5,468 90% 5,963 98% 1,177 19% 6,059 VIC - Loddon May-17 7,686 96% 7,966 99% 1,404 17% 8,045 VIC - North East Melbourne Jul-16 13,617 94% 14,336 99% 2,845 20% 14,543 VIC - Inner Gippsland Oct-17 5,672 97% 5,750 99% 1,065 18% 5,820 VIC - Ovens Murray Oct-17 3,592 93% 3,820 99% 736 19% 3,868

437 Service districts are defined by the current address the participant resides in. ‘Other’ includes participants where the service district information is missing. 438 Core supports enable participants to complete activities of daily living. Participant budgets often have a lot of flexibility to choose specific supports with their core support budgets, but cannot reallocate this funding for other support purposes (i.e. capital or capacity building supports). 439 Capacity building supports enable participants to build their independence and skills. Participant budgets are allocated at a support category level and must be used to achieve the goals set out in the participant’s plan. 440 Capital supports are investments, such as assistive technologies – equipment, home or vehicle modifications, or for Specialist Disability Accommodation (SDA). Participant budgets for this support purpose are restricted to specific items identified in the participant’s plan. 441 The phasing date shown for Hunter New England is for the Hunter Trial Site. 442 Since the phasing schedule for South Australia is by age, each service district in the state has the phasing date Jul-13. 443 Since the phasing schedule for Tasmania is by age, each service district in the state has the phasing date Jul-13. 444 Other Territories includes Norfolk Island, Christmas Island and the Cocos (Keeling) Islands. December 2022 | NDIS Quarterly Report to disability ministers 418

Building(Count) Building supports supports active Service district Phasing date supports supports (Percentage) (Count) (Count) (Percentage) (Percentage) Totalparticipants Core Core Capacitysupports Capacity Capital Capital supports VIC - Western District Oct-17 3,959 95% 4,137 99% 917 22% 4,189 VIC - Inner East Melbourne Nov-17 10,374 96% 10,682 99% 2,410 22% 10,839 VIC - Outer East Melbourne Nov-17 10,532 97% 10,695 99% 2,183 20% 10,823 VIC - Hume Moreland Mar-18 10,472 97% 10,692 99% 1,731 16% 10,785 VIC - Bayside Peninsula Apr-18 18,210 98% 18,366 99% 3,740 20% 18,505 VIC - Southern Melbourne Sep-18 14,120 97% 14,386 99% 2,655 18% 14,509 VIC - Brimbank Melton Oct-18 9,880 97% 10,131 100% 1,450 14% 10,177 VIC - Western Melbourne Oct-18 14,359 97% 14,647 99% 2,218 15% 14,752 VIC - Goulburn Jan-19 4,245 95% 4,461 100% 857 19% 4,480 VIC - Mallee Jan-19 2,566 97% 2,643 100% 490 19% 2,648 VIC - Outer Gippsland Jan-19 2,481 97% 2,542 100% 539 21% 2,553 VIC - Other n/a <11 n/a <11 n/a <11 n/a <11 QLD Jan-19 115,946 96% 120,382 100% 24,281 20% 120,898 QLD - Bundaberg Sep-17 3,224 93% 3,428 99% 750 22% 3,458 QLD - Ipswich Jul-17 9,155 94% 9,661 100% 1,913 20% 9,696 QLD - Mackay Nov-16 3,632 93% 3,885 99% 809 21% 3,907 QLD - Toowoomba Jan-17 7,256 96% 7,512 100% 1,692 22% 7,538 QLD - Townsville Apr-16 6,533 92% 7,066 99% 1,458 21% 7,103 QLD - Rockhampton Nov-17 6,097 90% 6,691 99% 1,238 18% 6,760 QLD - Beenleigh Jul-18 12,799 98% 13,070 100% 2,344 18% 13,096 QLD - Brisbane Jul-18 21,695 98% 22,132 100% 4,565 21% 22,220 QLD - Cairns Jul-18 5,920 98% 6,033 100% 1,398 23% 6,051 QLD - Maryborough Jul-18 4,569 94% 4,816 100% 1,020 21% 4,836 QLD - Robina Jul-18 12,249 98% 12,473 99% 2,317 18% 12,546 QLD - Caboolture/Strathpine Jan-19 12,414 95% 13,050 100% 2,543 19% 13,094 QLD - Maroochydore Jan-19 10,390 98% 10,552 100% 2,230 21% 10,580 QLD - Other n/a 13 100% 13 100% <11 n/a 13 WA Jul-19 43,367 88% 48,632 98% 12,630 26% 49,419 WA - North East Metro Jul-14 6,499 86% 7,392 98% 2,111 28% 7,529 WA - Wheat Belt Jan-17 1,014 87% 1,153 99% 297 25% 1,169 WA - South Metro Jul-18 6,511 83% 7,641 98% 1,883 24% 7,804 WA - Central South Metro Jul-18 5,485 88% 6,090 98% 1,538 25% 6,215 WA - South West Sep-18 3,635 89% 3,971 98% 932 23% 4,072 WA - Goldfields-Esperance Oct-18 674 83% 805 100% 184 23% 809 WA - North Metro Oct-18 5,771 87% 6,547 99% 1,751 26% 6,622 WA - Kimberley-Pilbara Oct-18 1,329 88% 1,503 100% 321 21% 1,504 WA - South East Metro Jul-19 5,197 93% 5,531 99% 1,620 29% 5,599 WA - Central North Metro Jul-19 5,224 92% 5,605 99% 1,520 27% 5,669 WA - Great Southern Jul-19 1,012 87% 1,142 98% 236 20% 1,162 WA - Midwest-Gascoyne Jul-19 1,008 80% 1,244 99% 236 19% 1,257 WA - Other n/a <11 n/a <11 n/a <11 n/a <11 SA Jul-13 46,480 94% 49,108 99% 9,773 20% 49,596 SA - Adelaide Hills Jul-13 1,778 93% 1,869 98% 319 17% 1,908 SA - Barossa, Light and Lower Jul-13 2,269 93% 2,428 100% 366 15% 2,440 North December 2022 | NDIS Quarterly Report to disability ministers 419

Building(Count) Building supports supports active Service district Phasing date supports supports (Percentage) (Count) (Count) (Percentage) (Percentage) Totalparticipants Core Core Capacitysupports Capacity Capital Capital supports SA - Eastern Adelaide Jul-13 4,001 93% 4,286 99% 872 20% 4,314 SA - Eyre and Western Jul-13 1,412 94% 1,477 98% 324 22% 1,504 SA - Far North (SA) Jul-13 495 95% 510 98% 110 21% 521 SA - Fleurieu and Kangaroo Jul-13 1,332 94% 1,398 99% 309 22% 1,415 Island SA - Limestone Coast Jul-13 1,506 93% 1,584 98% 327 20% 1,618 SA - Murray and Mallee Jul-13 1,869 92% 1,986 98% 384 19% 2,031 SA - Northern Adelaide Jul-13 15,690 93% 16,650 99% 3,180 19% 16,828 SA - Southern Adelaide Jul-13 10,115 95% 10,604 99% 2,263 21% 10,658 SA - Western Adelaide Jul-13 4,111 95% 4,309 99% 933 22% 4,338 SA - Yorke and Mid North Jul-13 1,866 94% 1,968 99% 381 19% 1,981 SA - Other n/a 36 90% 39 98% <11 n/a 40 TAS Jul-13 11,985 93% 12,470 97% 2,674 21% 12,819 TAS - North Jul-13 3,588 97% 3,644 98% 809 22% 3,701 TAS - North West Jul-13 2,549 89% 2,772 97% 598 21% 2,852 TAS - South East Jul-13 2,583 90% 2,748 96% 586 20% 2,864 TAS - South West Jul-13 3,263 96% 3,304 97% 681 20% 3,400 TAS - Other n/a <11 n/a <11 n/a <11 n/a <11 ACT Jul-14 8,387 86% 9,667 99% 1,816 19% 9,793 ACT Jul-14 8,386 86% 9,666 99% 1,815 19% 9,792 ACT - Other n/a <11 n/a <11 n/a <11 n/a <11 NT Jul-17 5,095 95% 5,356 100% 1,126 21% 5,375 NT - Barkly Jul-14 141 97% 145 99% 34 23% 146 NT - Central Australia Jul-17 836 94% 887 100% 262 30% 888 NT - Darwin Remote Jul-17 446 96% 467 100% 80 17% 467 NT - Darwin Urban Jan-17 2,999 94% 3,162 100% 587 18% 3,176 NT - East Arnhem Jan-17 215 97% 222 100% 40 18% 222 NT - Katherine Jul-17 250 97% 257 100% 81 31% 258 NT - Other n/a 208 95% 216 99% 42 19% 218 OT n/a 51 98% 51 98% <11 n/a 52 Missing n/a <11 n/a <11 n/a <11 n/a <11 Total n/a 516,454 90% 566,767 99% 115,822 20% 573,342

December 2022 | NDIS Quarterly Report to disability ministers 420

Table O.2 Average annualised committed supports, median annualised committed supports, average payments, median payments and active participants by service district as at 31 December 2022 445 446 447 Average annualised Median annualised Average Median Total active Service district committed supports committed supports payments payments participants

NSW $75,200 $29,900 $59,900 $20,700 172,200 NSW - Hunter New England $75,300 $28,800 $59,500 $19,700 28,921 NSW - Central Coast $68,200 $25,300 $53,900 $18,200 9,747 NSW - Far West $79,900 $40,900 $50,900 $16,700 821 NSW - Illawarra Shoalhaven $78,400 $36,400 $62,500 $24,800 9,991 NSW - Mid North Coast $71,800 $27,100 $56,400 $17,900 7,111 NSW - Murrumbidgee $71,600 $30,900 $53,200 $18,000 7,552 NSW - Nepean Blue Mountains $72,600 $24,900 $57,400 $18,200 10,120 NSW - North Sydney $86,500 $33,000 $68,700 $22,100 11,633 NSW - Northern NSW $75,500 $35,600 $58,400 $22,100 8,168 NSW - South Eastern Sydney $81,400 $33,500 $65,000 $22,200 11,641 NSW - South Western Sydney $71,000 $27,200 $60,600 $22,700 26,709 NSW - Southern NSW $65,600 $30,600 $48,600 $19,000 4,714 NSW - Sydney $80,200 $42,900 $61,100 $25,200 6,867 NSW - Western NSW $79,200 $33,100 $56,700 $17,500 7,349 NSW - Western Sydney $75,000 $26,000 $62,800 $21,400 20,818 NSW - Other $51,000 $26,000 $32,900 $7,600 28 VIC $69,300 $30,900 $52,300 $18,200 153,198 VIC - Barwon $71,200 $33,700 $53,200 $20,100 10,593 VIC - Central Highlands $67,500 $27,200 $49,500 $15,700 6,059 VIC - Loddon $61,400 $24,900 $42,700 $13,100 8,045 VIC - North East Melbourne $74,400 $31,000 $57,700 $18,700 14,543 VIC - Inner Gippsland $63,600 $31,200 $47,800 $17,500 5,820 VIC - Ovens Murray $61,900 $28,900 $45,100 $16,700 3,868 VIC - Western District $69,600 $31,800 $50,300 $17,600 4,189 VIC - Inner East Melbourne $83,600 $37,300 $64,900 $21,100 10,839 VIC - Outer East Melbourne $71,600 $33,900 $53,500 $20,200 10,823 VIC - Hume Moreland $62,400 $26,700 $49,200 $17,700 10,785 VIC - Bayside Peninsula $77,200 $40,100 $57,800 $21,500 18,505 VIC - Southern Melbourne $67,400 $29,300 $52,100 $18,600 14,509 VIC - Brimbank Melton $62,900 $24,800 $49,100 $16,300 10,177 VIC - Western Melbourne $64,800 $27,900 $48,600 $17,400 14,752 VIC - Goulburn $59,200 $28,000 $40,800 $14,300 4,480 VIC - Mallee $66,100 $30,200 $47,300 $15,500 2,648 VIC - Outer Gippsland $70,800 $38,200 $51,000 $20,400 2,553 VIC - Other n/a $54,000 n/a n/a <11 QLD $75,200 $30,400 $59,100 $18,100 120,898 QLD - Bundaberg $73,100 $32,800 $55,900 $17,400 3,458 QLD - Ipswich $71,000 $29,700 $56,900 $17,000 9,696 QLD - Mackay $67,400 $24,900 $50,200 $13,800 3,907 QLD - Toowoomba $79,700 $32,800 $60,800 $18,700 7,538

445 Service districts are defined by the current address the participant resides in. ‘Other’ includes participants where the service district information is missing. 446 Other Territories includes Norfolk Island, Christmas Island and the Cocos (Keeling) Islands. 447 Average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group. December 2022 | NDIS Quarterly Report to disability ministers 421

Average annualised Median annualised Average Median Total active Service district committed supports committed supports payments payments participants

QLD - Townsville $77,500 $28,600 $58,300 $15,700 7,103 QLD - Rockhampton $64,600 $25,200 $46,200 $13,200 6,760 QLD - Beenleigh $70,900 $24,700 $58,400 $16,800 13,096 QLD - Brisbane $78,900 $35,600 $62,900 $20,900 22,220 QLD - Cairns $89,300 $39,200 $66,600 $19,800 6,051 QLD - Maryborough $75,300 $34,500 $59,700 $21,300 4,836 QLD - Robina $73,900 $29,500 $60,100 $19,100 12,546 QLD - Caboolture/Strathpine $72,800 $26,800 $58,700 $17,600 13,094 QLD - Maroochydore $78,800 $35,000 $60,800 $20,400 10,580 QLD - Other n/a n/a n/a $20,400 13 WA $77,300 $35,000 $55,200 $20,100 49,419 WA - North East Metro $82,600 $34,600 $60,200 $21,000 7,529 WA - Wheat Belt $62,700 $34,400 $36,000 $15,400 1,169 WA - South Metro $68,900 $29,000 $50,700 $18,600 7,804 WA - Central South Metro $74,900 $34,600 $54,100 $20,100 6,215 WA - South West $67,900 $33,100 $47,200 $18,400 4,072 WA - Goldfields-Esperance $83,200 $36,300 $53,200 $18,700 809 WA - North Metro $71,500 $31,400 $50,500 $18,000 6,622 WA - Kimberley-Pilbara $83,500 $43,200 $49,400 $18,500 1,504 WA - South East Metro $87,600 $39,900 $64,900 $24,300 5,599 WA - Central North Metro $91,900 $44,100 $68,000 $24,900 5,669 WA - Great Southern $70,500 $32,200 $47,000 $15,000 1,162 WA - Midwest-Gascoyne $65,900 $35,000 $39,800 $16,900 1,257 WA - Other n/a $40,800 n/a n/a <11 SA $70,400 $27,300 $56,000 $16,100 49,596 SA - Adelaide Hills $58,600 $22,900 $45,300 $12,700 1,908 SA - Barossa, Light and Lower North $54,300 $22,600 $38,500 $12,700 2,440 SA - Eastern Adelaide $79,200 $31,700 $64,700 $18,400 4,314 SA - Eyre and Western $71,500 $34,800 $46,600 $15,900 1,504 SA - Far North (SA) $76,900 $39,200 $46,800 $15,800 521 SA - Fleurieu and Kangaroo Island $74,300 $31,600 $55,200 $15,900 1,415 SA - Limestone Coast $64,700 $25,700 $47,600 $11,700 1,618 SA - Murray and Mallee $62,800 $25,200 $46,700 $13,400 2,031 SA - Northern Adelaide $68,400 $24,800 $57,600 $15,900 16,828 SA - Southern Adelaide $76,800 $30,600 $62,000 $17,600 10,658 SA - Western Adelaide $74,900 $31,500 $58,500 $19,000 4,338 SA - Yorke and Mid North $61,900 $29,000 $43,900 $15,600 1,981 SA - Other $56,900 $38,700 $22,400 $12,000 40 TAS $84,800 $34,700 $66,400 $19,900 12,819 TAS - North $83,700 $37,400 $63,800 $20,800 3,701 TAS - North West $90,200 $37,800 $70,300 $20,600 2,852 TAS - South East $71,300 $26,500 $55,900 $16,000 2,864 TAS - South West $93,000 $38,600 $74,900 $22,900 3,400 TAS - Other n/a $31,600 n/a n/a <11 ACT $67,600 $24,700 $51,800 $16,500 9,793 ACT $67,600 $24,800 $51,800 $16,500 9,792 ACT - Other n/a n/a n/a n/a <11 NT $118,400 $37,600 $93,700 $26,500 5,375 December 2022 | NDIS Quarterly Report to disability ministers 422

Average annualised Median annualised Average Median Total active Service district committed supports committed supports payments payments participants

NT - Barkly $106,700 $36,000 $70,700 $21,300 146 NT - Central Australia $201,000 $65,700 $156,600 $37,300 888 NT - Darwin Remote $67,600 $45,100 $40,700 $21,000 467 NT - Darwin Urban $102,600 $26,200 $86,500 $25,300 3,176 NT - East Arnhem $102,500 $57,100 $53,500 $27,200 222 NT - Katherine $165,700 $59,000 $140,000 $39,900 258 NT - Other $89,600 $47,200 $68,400 $17,300 218 OT $97,100 $69,000 $43,300 $21,900 52 Missing $36,900 $36,900 n/a $15,400 <11 Total $73,900 $30,600 $57,600 $19,000 573,342

December 2022 | NDIS Quarterly Report to disability ministers 423

Table O.3 Average annualised committed supports, median annualised committed supports, average payments, median payments and active participants not in SIL by service district as at 31 December 2022 448 449 450 Median annualised Total active Average annualised Average Median Service district committed participants committed supports payments payments supports not in SIL NSW $55,200 $26,500 $41,900 $18,700 161,935 NSW - Hunter New England $52,800 $25,400 $38,200 $17,500 27,051 NSW - Central Coast $49,800 $23,000 $37,000 $16,700 9,211 NSW - Far West $64,900 $39,200 $37,100 $15,500 793 NSW - Illawarra Shoalhaven $58,800 $32,900 $44,500 $22,200 9,382 NSW - Mid North Coast $58,700 $25,500 $44,600 $17,000 6,841 NSW - Murrumbidgee $52,900 $27,700 $37,200 $16,400 7,127 NSW - Nepean Blue Mountains $49,900 $23,000 $36,800 $16,400 9,446 NSW - North Sydney $58,800 $27,400 $44,100 $19,100 10,662 NSW - Northern NSW $60,800 $33,200 $45,400 $20,300 7,805 NSW - South Eastern Sydney $61,100 $29,500 $47,500 $20,000 10,929 NSW - South Western Sydney $53,600 $24,400 $45,200 $20,600 25,350 NSW - Southern NSW $51,800 $27,500 $35,900 $17,800 4,491 NSW - Sydney $64,500 $39,900 $47,800 $23,000 6,515 NSW - Western NSW $55,800 $29,300 $35,700 $15,600 6,804 NSW - Western Sydney $53,200 $23,000 $43,400 $19,200 19,500 NSW - Other $51,000 $26,000 $32,900 $7,600 28 VIC $55,300 $28,900 $40,200 $16,800 146,973 VIC - Barwon $55,200 $31,800 $39,200 $18,600 10,140 VIC - Central Highlands $50,800 $25,100 $34,900 $14,400 5,744 VIC - Loddon $49,300 $23,500 $32,500 $12,400 7,764 VIC - North East Melbourne $54,900 $28,100 $40,100 $16,800 13,741 VIC - Inner Gippsland $53,100 $30,000 $38,300 $16,500 5,652 VIC - Ovens Murray $49,900 $26,900 $34,500 $15,400 3,715 VIC - Western District $49,800 $29,200 $32,600 $15,900 3,908 VIC - Inner East Melbourne $61,000 $33,100 $44,700 $18,500 10,086 VIC - Outer East Melbourne $56,100 $31,000 $39,900 $18,400 10,346 VIC - Hume Moreland $53,200 $25,800 $42,100 $16,900 10,515 VIC - Bayside Peninsula $62,800 $37,000 $45,400 $19,600 17,618 VIC - Southern Melbourne $55,300 $27,800 $42,200 $17,500 14,053 VIC - Brimbank Melton $52,700 $24,200 $40,000 $15,600 9,915 VIC - Western Melbourne $54,700 $26,800 $40,800 $16,600 14,385 VIC - Goulburn $52,000 $26,700 $35,100 $13,600 4,367 VIC - Mallee $53,300 $28,100 $35,300 $14,600 2,548 VIC - Outer Gippsland $61,100 $36,100 $43,900 $19,200 2,466 VIC - Other n/a $54,000 n/a $38,900 <11 QLD $58,400 $27,700 $43,100 $16,400 114,984 QLD - Bundaberg $56,700 $29,300 $40,800 $15,600 3,294 QLD - Ipswich $54,200 $27,100 $38,900 $15,500 9,224 QLD - Mackay $53,000 $23,500 $37,400 $12,800 3,751 QLD - Toowoomba $59,000 $29,500 $40,800 $16,100 7,032

448 Service districts are defined by the current address the participant resides in. ‘Other’ includes participants where the service district information is missing. 449 Other Territories includes Norfolk Island, Christmas Island and the Cocos (Keeling) Islands. 450 Average annualised committed supports are derived from total annualised committed supports in the current plans of active participants at 31 December 2022. Average payments are derived from total payments paid over the 12 months to 31 December 2022, divided by the average number of active participants between the start and end of the 12 months. They have been rounded to the nearest hundred dollars. Figures are not shown if there is insufficient data in the group. December 2022 | NDIS Quarterly Report to disability ministers 424

Median annualised Total active Average annualised Average Median Service district committed participants committed supports payments payments supports not in SIL QLD - Townsville $57,400 $26,100 $39,400 $14,400 6,709 QLD - Rockhampton $51,200 $24,000 $33,200 $12,300 6,505 QLD - Beenleigh $54,100 $23,300 $42,300 $15,500 12,515 QLD - Brisbane $63,400 $32,100 $47,300 $18,900 21,116 QLD - Cairns $69,000 $35,600 $48,900 $17,700 5,715 QLD - Maryborough $59,300 $31,500 $44,200 $18,900 4,604 QLD - Robina $57,400 $26,700 $44,800 $17,500 11,942 QLD - Caboolture/Strathpine $56,200 $24,600 $43,200 $16,200 12,478 QLD - Maroochydore $62,500 $32,000 $46,700 $18,700 10,086 QLD - Other n/a n/a n/a n/a 13 WA $60,200 $32,500 $40,900 $18,300 46,851 WA - North East Metro $58,700 $30,900 $40,400 $18,100 6,956 WA - Wheat Belt $55,600 $33,800 $31,500 $14,600 1,143 WA - South Metro $54,000 $27,200 $38,000 $17,200 7,452 WA - Central South Metro $59,600 $32,200 $42,000 $18,600 5,932 WA - South West $56,800 $31,500 $38,300 $17,400 3,939 WA - Goldfields-Esperance $65,200 $34,400 $36,100 $16,900 775 WA - North Metro $58,700 $29,900 $40,600 $17,100 6,394 WA - Kimberley-Pilbara $70,000 $42,100 $37,600 $17,800 1,472 WA - South East Metro $63,100 $35,800 $44,000 $21,400 5,146 WA - Central North Metro $71,200 $39,900 $49,600 $22,100 5,286 WA - Great Southern $58,900 $30,900 $37,800 $14,000 1,121 WA - Midwest-Gascoyne $59,100 $34,300 $33,400 $16,300 1,227 WA - Other n/a $40,800 n/a $12,600 <11 SA $51,200 $25,200 $36,400 $14,600 46,805 SA - Adelaide Hills $44,600 $22,000 $32,300 $12,200 1,836 SA - Barossa, Light and Lower North $44,000 $22,000 $30,600 $12,300 2,381 SA - Eastern Adelaide $56,700 $28,100 $41,000 $16,300 4,032 SA - Eyre and Western $58,800 $33,600 $36,300 $15,300 1,457 SA - Far North (SA) $57,700 $36,500 $29,400 $14,100 494 SA - Fleurieu and Kangaroo Island $61,400 $30,000 $43,400 $15,000 1,364 SA - Limestone Coast $47,200 $23,900 $29,200 $10,500 1,527 SA - Murray and Mallee $46,400 $24,000 $31,500 $12,000 1,932 SA - Northern Adelaide $47,500 $23,500 $34,900 $14,400 15,847 SA - Southern Adelaide $53,400 $26,900 $38,900 $15,400 9,863 SA - Western Adelaide $58,600 $28,500 $42,200 $17,400 4,122 SA - Yorke and Mid North $51,800 $27,600 $33,700 $14,500 1,911 SA - Other $51,300 $37,900 $19,600 $11,700 39 TAS $56,800 $30,600 $39,500 $17,100 11,828 TAS - North $61,900 $33,400 $41,600 $18,000 3,479 TAS - North West $58,400 $32,200 $40,400 $17,600 2,628 TAS - South East $48,700 $24,100 $34,300 $14,300 2,691 TAS - South West $56,900 $32,200 $40,800 $18,500 3,028 TAS - Other n/a $31,600 n/a $6,400 <11 ACT $48,000 $23,000 $34,700 $14,900 9,237 ACT $48,000 $23,000 $34,700 $14,900 9,236 ACT - Other n/a n/a n/a n/a <11 NT $69,900 $32,800 $49,700 $22,400 4,863 December 2022 | NDIS Quarterly Report to disability ministers 425

Median annualised Total active Average annualised Average Median Service district committed participants committed supports payments payments supports not in SIL NT - Barkly $70,300 $34,300 $39,400 $18,700 135 NT - Central Australia $110,700 $50,100 $68,300 $28,400 750 NT - Darwin Remote $63,100 $44,500 $37,900 $20,500 463 NT - Darwin Urban $57,700 $23,900 $47,000 $21,400 2,875 NT - East Arnhem $95,300 $56,900 $47,100 $26,300 217 NT - Katherine $77,800 $42,500 $61,100 $29,200 213 NT - Other $71,200 $44,400 $46,300 $16,600 210 Other Territories $97,100 $69,000 $43,300 $21,900 52 Missing $73,800 $36,900 n/a $15,400 <11 Total $56,100 $27,900 $41,000 $17,300 543,530

December 2022 | NDIS Quarterly Report to disability ministers 426

Table O.4 Participation rates for all participants by service district and age group as at 31 December 2022 451 Total 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 excl. Service district years years years years years years years years 65+ years NSW 3.9% 5.3% 3.6% 2.3% 1.2% 1.1% 1.5% 2.0% 2.4% NSW - Hunter New England 5.5% 7.3% 5.5% 3.9% 2.1% 1.9% 2.1% 2.5% 3.5% NSW - Central Coast 4.1% 7.9% 5.4% 3.6% 2.1% 1.7% 1.8% 2.4% 3.3% NSW - Far West 4.3% 7.6% 4.9% 3.7% 2.3% 2.4% 1.9% 2.6% 3.5% NSW - Illawarra Shoalhaven 3.3% 5.5% 4.1% 2.8% 1.9% 1.7% 2.0% 2.2% 2.7% NSW - Mid North Coast 6.9% 8.6% 5.2% 4.5% 2.6% 2.1% 2.0% 2.3% 3.9% NSW - Murrumbidgee 5.0% 5.7% 3.8% 3.1% 2.0% 1.5% 1.8% 2.1% 3.0% NSW - Nepean Blue Mountains 4.6% 7.0% 4.7% 3.0% 1.5% 1.3% 1.7% 1.9% 2.9% NSW - North Sydney 2.2% 2.9% 1.9% 1.4% 0.8% 0.6% 1.0% 1.4% 1.4% NSW - Northern NSW 4.6% 6.7% 4.9% 4.5% 2.6% 1.8% 1.9% 2.0% 3.3% NSW - South Eastern Sydney 2.7% 3.6% 2.3% 1.3% 0.6% 0.7% 1.2% 1.5% 1.5% NSW - South Western Sydney 4.1% 5.4% 3.2% 2.3% 1.2% 1.1% 1.4% 2.0% 2.4% NSW - Southern NSW 3.7% 5.3% 3.8% 3.5% 1.9% 1.5% 1.5% 1.8% 2.6% NSW - Sydney 2.2% 3.7% 2.2% 0.7% 0.4% 0.6% 1.3% 1.9% 1.1% NSW - Western NSW 4.4% 5.7% 4.0% 3.4% 1.8% 1.7% 2.0% 2.4% 3.0% NSW - Western Sydney 4.2% 4.4% 2.8% 1.9% 1.0% 0.9% 1.4% 1.9% 2.1% VIC 4.5% 6.0% 3.8% 2.0% 1.2% 1.3% 1.7% 2.2% 2.5% VIC - Barwon 4.9% 8.2% 6.1% 3.9% 2.2% 2.1% 2.3% 2.7% 3.7% VIC - Central Highlands 4.3% 7.0% 4.9% 3.4% 2.2% 1.9% 2.0% 2.7% 3.3% VIC - Loddon 6.0% 8.3% 5.7% 3.5% 2.4% 2.2% 2.0% 2.4% 3.8% VIC - North East Melbourne 4.0% 5.3% 3.7% 1.7% 0.9% 1.2% 1.8% 2.4% 2.2% VIC - Inner Gippsland 5.0% 7.3% 4.2% 3.4% 2.4% 2.2% 2.4% 2.7% 3.5% VIC - Ovens Murray 5.3% 7.5% 4.5% 3.6% 2.1% 2.0% 2.2% 2.4% 3.5% VIC - Western District 4.3% 6.2% 4.3% 3.7% 2.4% 2.3% 2.5% 2.3% 3.3% VIC - Inner East Melbourne 3.3% 3.9% 2.3% 1.2% 0.8% 1.0% 1.3% 1.8% 1.7% VIC - Outer East Melbourne 3.9% 6.7% 4.0% 2.4% 1.6% 1.5% 1.8% 2.1% 2.7% VIC - Hume Moreland 5.7% 6.7% 4.3% 1.9% 1.0% 1.1% 1.8% 2.6% 2.7% VIC - Bayside Peninsula 3.9% 4.9% 3.0% 1.6% 1.0% 1.2% 1.6% 2.1% 2.1% VIC - Southern Melbourne 4.6% 5.2% 3.1% 2.0% 1.1% 1.1% 1.6% 2.0% 2.4% VIC - Brimbank Melton 6.2% 7.2% 4.0% 2.3% 1.2% 1.3% 1.4% 1.9% 2.9% VIC - Western Melbourne 4.4% 6.1% 3.4% 1.1% 0.7% 0.8% 1.5% 1.8% 2.0% VIC - Goulburn 4.9% 6.3% 4.0% 2.8% 1.9% 1.7% 1.9% 2.3% 3.1% VIC - Mallee 5.5% 7.2% 4.5% 3.3% 2.1% 1.9% 2.0% 2.2% 3.4% VIC - Outer Gippsland 4.2% 6.4% 4.4% 4.2% 2.7% 2.4% 2.7% 2.4% 3.5% QLD 4.4% 5.8% 3.9% 2.3% 1.3% 1.3% 1.6% 2.1% 2.6% QLD - Bundaberg 7.0% 8.4% 6.5% 5.9% 3.0% 2.5% 2.5% 3.1% 4.5% QLD - Ipswich 4.2% 6.8% 4.8% 2.8% 1.6% 1.5% 1.8% 2.6% 3.1% QLD - Mackay 5.0% 5.2% 3.8% 2.5% 1.2% 0.9% 1.2% 1.8% 2.4% QLD - Toowoomba 4.4% 5.6% 4.6% 3.2% 1.7% 1.9% 2.3% 2.7% 3.1% QLD - Townsville 5.9% 5.9% 3.7% 2.2% 1.4% 1.3% 2.0% 2.3% 2.9% QLD - Rockhampton 5.6% 7.3% 4.5% 3.1% 1.5% 1.4% 1.5% 2.0% 3.2% QLD - Beenleigh 5.0% 6.7% 4.0% 2.4% 1.5% 1.4% 1.6% 1.9% 2.9% QLD - Brisbane 3.3% 4.3% 2.9% 1.4% 0.9% 1.0% 1.5% 2.1% 1.9% QLD - Cairns 3.2% 4.2% 3.2% 2.5% 1.5% 1.4% 1.7% 2.0% 2.3% QLD - Maryborough 5.6% 7.5% 5.6% 5.0% 3.1% 2.4% 2.8% 2.9% 4.1%

451 Participation rate refers to the proportion of general population that are NDIS participants. December 2022 | NDIS Quarterly Report to disability ministers 427

Total 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 excl. Service district years years years years years years years years 65+ years QLD - Robina 4.1% 5.5% 3.7% 1.9% 1.1% 1.0% 1.3% 1.7% 2.2% QLD - Caboolture/Strathpine 5.1% 7.1% 4.7% 2.8% 1.7% 1.5% 1.6% 2.2% 3.1% QLD - Maroochydore 4.3% 6.5% 4.1% 2.7% 1.9% 1.6% 1.5% 2.0% 2.8% WA 2.4% 4.4% 3.6% 2.4% 1.3% 1.1% 1.3% 1.8% 2.1% WA - North East Metro 2.8% 5.1% 4.6% 2.8% 1.5% 1.3% 1.7% 2.3% 2.5% WA - Wheat Belt 1.7% 3.9% 3.6% 2.8% 1.6% 1.1% 1.0% 1.3% 1.9% WA - South Metro 2.7% 5.1% 4.2% 2.7% 1.4% 1.1% 1.4% 1.9% 2.4% WA - Central South Metro 2.2% 4.4% 3.8% 2.3% 1.3% 1.0% 1.3% 1.7% 2.0% WA - South West 2.4% 4.7% 3.7% 3.4% 2.3% 1.4% 1.6% 2.0% 2.5% WA - Goldfields-Esperance 1.8% 3.9% 3.0% 2.4% 1.0% 0.9% 0.9% 1.1% 1.7% WA - North Metro 2.6% 4.3% 3.6% 2.3% 1.4% 0.9% 0.9% 1.3% 2.0% WA - Kimberley-Pilbara 1.8% 3.6% 3.0% 3.2% 0.8% 0.8% 1.0% 1.2% 1.6% WA - South East Metro 2.7% 4.3% 3.5% 1.8% 1.1% 1.2% 1.7% 2.2% 2.1% WA - Central North Metro 1.9% 3.1% 2.4% 1.6% 0.9% 1.0% 1.5% 2.0% 1.6% WA - Great Southern 2.1% 4.2% 3.5% 3.5% 2.2% 1.4% 1.2% 1.7% 2.3% WA - Midwest-Gascoyne 3.8% 5.4% 3.0% 3.1% 1.6% 1.0% 1.2% 1.5% 2.4% SA 5.0% 8.2% 6.1% 3.1% 1.6% 1.6% 1.9% 2.4% 3.3% SA - Adelaide Hills 4.5% 7.5% 5.3% 3.0% 1.6% 1.3% 0.9% 1.3% 2.9% SA - Barossa, Light and Lower 6.8% 9.6% 7.9% 3.8% 2.0% 1.3% 1.5% 1.9% 3.8% North SA - Eastern Adelaide 3.0% 5.3% 3.5% 1.7% 1.1% 1.2% 1.7% 2.2% 2.2% SA - Eyre and Western 4.1% 7.3% 5.2% 3.2% 2.0% 1.7% 1.4% 2.2% 3.1% SA - Far North (SA) 2.0% 4.7% 5.1% 2.4% 1.3% 1.9% 2.6% 1.9% 2.5% SA - Fleurieu and Kangaroo 5.1% 8.4% 6.6% 5.0% 2.4% 1.8% 2.1% 2.0% 3.7% Island SA - Limestone Coast 3.4% 5.8% 4.9% 3.5% 2.1% 1.7% 1.7% 2.1% 2.9% SA - Murray and Mallee 5.6% 7.9% 5.8% 3.6% 1.8% 1.7% 2.1% 2.2% 3.4% SA - Northern Adelaide 6.4% 10.6% 7.4% 3.6% 1.7% 1.8% 2.3% 2.9% 4.1% SA - Southern Adelaide 4.4% 8.0% 6.6% 3.4% 1.7% 1.7% 2.1% 2.5% 3.3% SA - Western Adelaide 4.3% 7.6% 5.0% 2.2% 1.3% 1.4% 1.9% 2.8% 2.8% SA - Yorke and Mid North 4.6% 7.5% 5.8% 4.2% 2.3% 1.8% 1.9% 1.8% 3.3% TAS 4.1% 5.6% 4.4% 3.7% 2.1% 1.6% 1.9% 2.0% 2.9% TAS - North 4.8% 5.9% 4.5% 3.7% 2.4% 1.6% 2.0% 2.0% 3.0% TAS - North West 3.4% 5.8% 5.0% 4.9% 2.5% 1.8% 1.9% 2.2% 3.1% TAS - South East 4.6% 6.3% 4.4% 4.0% 1.7% 1.5% 1.6% 1.7% 2.9% TAS - South West 3.4% 4.5% 4.0% 2.7% 1.8% 1.6% 1.9% 2.0% 2.5% ACT 3.1% 5.7% 4.4% 2.4% 1.2% 1.2% 1.7% 2.2% 2.4% ACT 3.1% 5.7% 4.4% 2.4% 1.2% 1.2% 1.7% 2.2% 2.4% NT 3.8% 4.9% 3.1% 1.9% 1.0% 1.4% 1.7% 2.1% 2.3% NT - Barkly 1.3% 1.8% 3.2% 1.2% 1.0% 1.5% 2.7% 4.3% 1.9% NT - Central Australia 2.2% 5.0% 3.1% 1.7% 1.3% 2.0% 2.1% 3.1% 2.5% NT - Darwin Remote 1.8% 2.0% 1.6% 1.2% 1.6% 2.5% 2.8% 2.4% 2.0% NT - Darwin Urban 5.0% 5.9% 3.8% 2.1% 0.7% 1.0% 1.3% 1.6% 2.3% NT - East Arnhem 1.4% 2.1% 1.0% 2.5% 1.5% 2.9% 3.1% 3.5% 2.2% NT - Katherine 3.2% 6.3% 2.7% 2.0% 0.7% 2.1% 2.2% 2.9% 2.5% Missing 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Total 4.1% 5.7% 3.9% 2.3% 1.3% 1.3% 1.6% 2.1% 2.5%

December 2022 | NDIS Quarterly Report to disability ministers 428

Table O.5 Participation rates for male participants by service district and age group as at 31 December 2022 452 Total 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 excl. Service district years years years years years years years years 65+ years NSW 5.4% 7.2% 4.6% 2.9% 1.5% 1.3% 1.7% 2.1% 3.0% NSW - Hunter New England 7.4% 10.0% 7.3% 5.0% 2.5% 2.1% 2.3% 2.6% 4.5% NSW - Central Coast 5.5% 10.6% 6.8% 4.5% 2.4% 1.8% 1.9% 2.4% 4.2% NSW - Far West 5.5% 10.9% 7.0% 4.4% 3.0% 3.0% 2.3% 3.1% 4.5% NSW - Illawarra Shoalhaven 4.6% 7.3% 5.2% 3.5% 2.1% 2.0% 2.1% 2.3% 3.4% NSW - Mid North Coast 9.0% 11.3% 6.7% 5.4% 3.2% 2.5% 2.3% 2.6% 5.0% NSW - Murrumbidgee 6.6% 7.6% 5.1% 3.6% 2.4% 1.6% 2.0% 2.2% 3.7% NSW - Nepean Blue Mountains 6.5% 9.5% 6.1% 3.7% 1.9% 1.5% 1.8% 2.1% 3.8% NSW - North Sydney 3.1% 3.9% 2.4% 1.6% 1.0% 0.7% 1.1% 1.6% 1.8% NSW - Northern NSW 6.2% 9.0% 6.3% 5.4% 3.1% 2.1% 2.1% 2.2% 4.1% NSW - South Eastern Sydney 3.8% 4.7% 2.9% 1.6% 0.8% 0.8% 1.3% 1.6% 1.8% NSW - South Western Sydney 5.7% 7.4% 4.2% 2.9% 1.5% 1.2% 1.5% 2.1% 3.1% NSW - Southern NSW 5.1% 7.0% 4.8% 4.3% 2.2% 1.6% 1.5% 1.8% 3.2% NSW - Sydney 3.0% 5.0% 2.7% 0.9% 0.4% 0.7% 1.5% 2.3% 1.4% NSW - Western NSW 5.7% 7.7% 4.8% 4.2% 2.0% 2.0% 2.2% 2.7% 3.8% NSW - Western Sydney 5.8% 6.0% 3.7% 2.3% 1.1% 0.9% 1.5% 2.1% 2.6% VIC 6.0% 8.0% 4.7% 2.4% 1.3% 1.3% 1.7% 2.2% 3.1% VIC - Barwon 6.5% 10.5% 7.9% 4.8% 2.6% 2.2% 2.3% 2.7% 4.4% VIC - Central Highlands 5.7% 9.3% 6.0% 3.9% 2.5% 2.0% 2.0% 2.6% 4.0% VIC - Loddon 7.8% 10.8% 6.7% 4.2% 2.8% 2.3% 1.9% 2.5% 4.6% VIC - North East Melbourne 5.3% 7.1% 4.5% 2.0% 1.0% 1.3% 2.0% 2.6% 2.7% VIC - Inner Gippsland 6.7% 9.4% 5.6% 3.9% 2.7% 2.2% 2.2% 2.6% 4.1% VIC - Ovens Murray 7.0% 9.7% 6.0% 4.4% 2.3% 2.4% 2.3% 2.6% 4.3% VIC - Western District 5.7% 8.0% 5.4% 4.4% 2.7% 2.4% 2.6% 2.4% 3.9% VIC - Inner East Melbourne 4.5% 5.0% 2.9% 1.3% 0.9% 1.0% 1.4% 1.8% 2.1% VIC - Outer East Melbourne 5.3% 8.3% 5.0% 2.9% 1.7% 1.5% 1.7% 2.0% 3.2% VIC - Hume Moreland 7.3% 8.9% 5.2% 2.3% 1.0% 1.1% 1.8% 2.5% 3.2% VIC - Bayside Peninsula 5.2% 6.5% 3.6% 1.9% 1.1% 1.2% 1.6% 2.1% 2.5% VIC - Southern Melbourne 6.2% 7.1% 3.7% 2.3% 1.2% 1.0% 1.4% 2.0% 2.9% VIC - Brimbank Melton 8.2% 10.0% 5.0% 2.7% 1.4% 1.3% 1.5% 1.9% 3.6% VIC - Western Melbourne 5.9% 8.4% 4.4% 1.3% 0.8% 0.9% 1.5% 1.9% 2.5% VIC - Goulburn 6.2% 8.3% 5.3% 3.5% 2.2% 1.9% 1.8% 2.3% 3.7% VIC - Mallee 7.5% 9.2% 5.8% 4.0% 2.3% 1.9% 1.9% 2.2% 4.0% VIC - Outer Gippsland 5.7% 8.7% 5.8% 4.7% 2.7% 2.3% 2.5% 2.3% 4.0% QLD 5.8% 7.7% 4.9% 2.8% 1.6% 1.5% 1.7% 2.2% 3.2% QLD - Bundaberg 9.6% 11.1% 7.9% 6.8% 3.4% 3.0% 2.6% 3.2% 5.5% QLD - Ipswich 5.5% 9.0% 5.9% 3.6% 1.9% 1.7% 1.8% 2.8% 3.8% QLD - Mackay 6.7% 7.1% 4.9% 3.1% 1.4% 1.0% 1.3% 1.7% 3.1% QLD - Toowoomba 5.8% 7.3% 5.7% 3.7% 2.0% 2.1% 2.5% 2.9% 3.8% QLD - Townsville 7.6% 8.1% 4.7% 2.7% 1.6% 1.6% 2.2% 2.4% 3.6% QLD - Rockhampton 7.6% 9.7% 5.4% 4.1% 1.9% 1.5% 1.4% 2.1% 4.0% QLD - Beenleigh 6.6% 8.8% 5.2% 2.9% 1.7% 1.4% 1.5% 2.0% 3.6% QLD - Brisbane 4.5% 5.6% 3.5% 1.8% 1.0% 1.2% 1.5% 2.2% 2.3% QLD - Cairns 4.3% 5.8% 4.0% 3.0% 1.8% 1.7% 1.9% 2.2% 2.9% QLD - Maryborough 7.2% 9.7% 6.3% 6.4% 3.8% 2.8% 3.1% 3.2% 5.0%

452 Ibid. December 2022 | NDIS Quarterly Report to disability ministers 429

Total 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 excl. Service district years years years years years years years years 65+ years QLD - Robina 5.5% 7.3% 4.5% 2.4% 1.3% 1.1% 1.4% 1.8% 2.8% QLD - Caboolture/Strathpine 6.7% 9.3% 5.8% 3.3% 2.0% 1.5% 1.6% 2.1% 3.8% QLD - Maroochydore 5.8% 8.4% 5.1% 3.2% 2.1% 1.7% 1.5% 2.0% 3.5% WA 3.3% 6.0% 4.7% 3.0% 1.6% 1.1% 1.4% 1.9% 2.5% WA - North East Metro 3.8% 6.9% 6.2% 3.7% 1.9% 1.4% 1.7% 2.4% 3.1% WA - Wheat Belt 2.0% 5.3% 4.6% 2.9% 2.0% 1.1% 1.2% 1.3% 2.3% WA - South Metro 3.5% 6.9% 5.2% 3.5% 1.7% 1.1% 1.4% 1.9% 2.9% WA - Central South Metro 3.0% 5.7% 4.7% 2.9% 1.5% 1.1% 1.3% 1.8% 2.4% WA - South West 3.1% 6.4% 4.9% 4.1% 2.8% 1.4% 1.5% 2.0% 3.0% WA - Goldfields-Esperance 2.6% 5.3% 3.5% 3.1% 1.1% 0.9% 0.9% 1.1% 2.0% WA - North Metro 3.4% 5.9% 4.5% 2.8% 1.6% 0.9% 0.9% 1.2% 2.4% WA - Kimberley-Pilbara 2.4% 5.0% 3.8% 4.7% 0.9% 0.8% 1.0% 1.0% 1.8% WA - South East Metro 3.7% 6.0% 4.6% 2.4% 1.3% 1.3% 1.9% 2.4% 2.6% WA - Central North Metro 2.5% 4.2% 3.2% 1.9% 1.1% 1.2% 1.6% 2.1% 2.0% WA - Great Southern 2.9% 5.5% 4.6% 3.8% 2.3% 1.2% 1.2% 1.9% 2.7% WA - Midwest-Gascoyne 5.2% 7.6% 3.7% 4.2% 2.0% 1.1% 1.0% 1.5% 3.0% SA 6.6% 11.2% 7.7% 3.8% 1.9% 1.8% 2.1% 2.5% 4.1% SA - Adelaide Hills 6.4% 9.6% 6.9% 3.4% 1.6% 1.4% 0.9% 1.4% 3.5% SA - Barossa, Light and Lower 9.0% 12.7% 10.5% 4.4% 2.4% 1.5% 1.5% 1.9% 4.9% North SA - Eastern Adelaide 4.0% 7.3% 4.5% 2.0% 1.3% 1.4% 1.9% 2.4% 2.7% SA - Eyre and Western 5.3% 10.9% 6.4% 3.6% 2.3% 1.7% 1.5% 2.1% 3.9% SA - Far North (SA) 2.9% 6.3% 6.0% 4.1% 1.6% 2.3% 2.9% 2.0% 3.1% SA - Fleurieu and Kangaroo 6.8% 10.9% 8.5% 6.2% 3.0% 2.0% 2.3% 2.4% 4.6% Island SA - Limestone Coast 4.7% 7.8% 6.0% 4.3% 2.6% 2.1% 1.9% 2.2% 3.6% SA - Murray and Mallee 7.8% 11.1% 7.1% 4.2% 1.9% 1.9% 2.2% 2.1% 4.2% SA - Northern Adelaide 8.6% 14.2% 9.3% 4.5% 1.9% 1.9% 2.3% 3.1% 5.1% SA - Southern Adelaide 5.7% 10.7% 8.4% 4.3% 1.9% 1.8% 2.3% 2.6% 4.1% SA - Western Adelaide 5.8% 11.0% 6.0% 2.7% 1.5% 1.6% 2.2% 2.9% 3.5% SA - Yorke and Mid North 6.2% 10.3% 7.2% 4.8% 2.7% 2.0% 2.2% 1.9% 4.1% TAS 5.3% 7.1% 5.4% 4.4% 2.4% 1.7% 1.9% 2.1% 3.4% TAS - North 6.4% 7.4% 5.7% 4.4% 2.7% 1.6% 2.0% 2.0% 3.6% TAS - North West 4.5% 7.5% 6.3% 5.8% 2.9% 1.8% 2.0% 2.4% 3.7% TAS - South East 5.7% 8.1% 5.3% 4.8% 2.2% 1.8% 1.6% 1.8% 3.5% TAS - South West 4.4% 5.7% 4.6% 3.3% 2.1% 1.8% 2.0% 2.0% 2.9% ACT 4.2% 7.7% 5.4% 3.0% 1.4% 1.2% 1.7% 2.2% 2.9% ACT 4.2% 7.7% 5.4% 3.0% 1.4% 1.2% 1.7% 2.2% 2.9% NT 5.1% 6.8% 4.1% 2.5% 1.2% 1.6% 1.9% 2.3% 2.9% NT - Barkly 1.8% 2.6% 3.8% 1.3% 0.8% 1.1% 2.9% 7.0% 2.3% NT - Central Australia 2.8% 7.3% 4.4% 2.4% 1.7% 2.2% 2.3% 3.4% 3.2% NT - Darwin Remote 2.6% 2.9% 2.5% 1.7% 2.3% 3.6% 3.4% 3.2% 2.8% NT - Darwin Urban 6.7% 8.1% 4.7% 2.7% 1.0% 1.1% 1.4% 1.7% 2.9% NT - East Arnhem 1.8% 2.8% 1.3% 3.5% 2.4% 4.3% 3.8% 3.9% 2.9% NT - Katherine 4.6% 8.5% 3.9% 2.7% 0.8% 1.5% 2.0% 2.9% 3.0% Missing 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Total 5.5% 7.6% 4.9% 2.8% 1.5% 1.4% 1.7% 2.2% 3.1%

December 2022 | NDIS Quarterly Report to disability ministers 430

Table O.6 Participation rates for female participants by service district and age group as at 31 December 2022 453 Total 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 Service District excl. 65+ years years years years years years years years years NSW 2.4% 3.2% 2.4% 1.7% 1.0% 1.0% 1.4% 1.8% 1.7% NSW - Hunter New England 3.6% 4.3% 3.5% 2.7% 1.7% 1.7% 1.9% 2.3% 2.6% NSW - Central Coast 2.5% 4.8% 3.7% 2.5% 1.8% 1.5% 1.7% 2.3% 2.4% NSW - Far West 3.0% 4.3% 2.5% 2.7% 1.6% 1.9% 1.4% 2.0% 2.3% NSW - Illawarra Shoalhaven 1.9% 3.3% 2.8% 2.0% 1.5% 1.5% 1.8% 2.2% 2.0% NSW - Mid North Coast 4.6% 5.5% 3.5% 3.2% 1.9% 1.7% 1.7% 2.1% 2.8% NSW - Murrumbidgee 3.3% 3.5% 2.5% 2.5% 1.6% 1.4% 1.7% 2.0% 2.2% NSW - Nepean Blue Mountains 2.6% 4.2% 3.1% 2.1% 1.2% 1.2% 1.5% 1.6% 2.0% NSW - North Sydney 1.3% 1.7% 1.3% 1.0% 0.6% 0.5% 0.8% 1.3% 1.0% NSW - Northern NSW 2.8% 4.1% 3.1% 3.5% 2.0% 1.5% 1.6% 1.8% 2.3% NSW - South Eastern Sydney 1.5% 2.1% 1.6% 0.9% 0.5% 0.7% 1.0% 1.4% 1.1% NSW - South Western Sydney 2.4% 3.0% 2.0% 1.7% 0.9% 0.9% 1.3% 1.8% 1.6% NSW - Southern NSW 2.2% 3.4% 2.7% 2.4% 1.5% 1.3% 1.5% 1.8% 2.0% NSW - Sydney 1.2% 2.1% 1.5% 0.4% 0.3% 0.5% 1.0% 1.5% 0.8% NSW - Western NSW 2.9% 3.3% 3.1% 2.4% 1.5% 1.4% 1.7% 2.1% 2.2% NSW - Western Sydney 2.6% 2.5% 1.8% 1.4% 0.8% 0.8% 1.3% 1.7% 1.5% VIC 2.8% 3.8% 2.6% 1.5% 1.0% 1.2% 1.7% 2.2% 1.9% VIC - Barwon 3.1% 5.6% 4.0% 2.9% 1.8% 1.9% 2.3% 2.8% 2.8% VIC - Central Highlands 2.8% 4.3% 3.6% 2.9% 1.7% 1.6% 2.0% 2.6% 2.5% VIC - Loddon 3.8% 5.3% 4.2% 2.7% 1.9% 2.0% 2.1% 2.2% 2.8% VIC - North East Melbourne 2.3% 3.3% 2.5% 1.2% 0.7% 1.0% 1.6% 2.2% 1.6% VIC - Inner Gippsland 3.1% 4.8% 2.6% 2.8% 2.2% 2.1% 2.5% 2.7% 2.8% VIC - Ovens Murray 3.6% 4.8% 2.8% 2.4% 1.9% 1.7% 2.1% 2.1% 2.6% VIC - Western District 2.8% 4.0% 2.9% 2.9% 2.1% 2.2% 2.3% 2.2% 2.6% VIC - Inner East Melbourne 2.0% 2.3% 1.6% 0.9% 0.7% 0.9% 1.3% 1.8% 1.3% VIC - Outer East Melbourne 2.5% 4.4% 2.9% 1.7% 1.4% 1.4% 1.8% 2.1% 2.1% VIC - Hume Moreland 3.5% 4.4% 3.1% 1.5% 0.8% 1.1% 1.8% 2.7% 2.1% VIC - Bayside Peninsula 2.4% 3.2% 2.3% 1.2% 0.8% 1.2% 1.6% 2.1% 1.7% VIC - Southern Melbourne 2.9% 3.1% 2.4% 1.6% 0.9% 1.1% 1.7% 2.0% 1.8% VIC - Brimbank Melton 3.8% 4.3% 2.7% 1.8% 1.0% 1.2% 1.3% 1.9% 2.1% VIC - Western Melbourne 2.7% 3.6% 2.1% 0.7% 0.6% 0.8% 1.5% 1.7% 1.4% VIC - Goulburn 3.3% 3.9% 2.5% 2.0% 1.5% 1.6% 1.9% 2.4% 2.3% VIC - Mallee 3.3% 5.0% 3.0% 2.4% 1.9% 1.9% 2.1% 2.2% 2.6% VIC - Outer Gippsland 2.6% 3.8% 3.0% 3.6% 2.5% 2.5% 2.9% 2.6% 2.9% QLD 2.8% 3.8% 2.8% 1.7% 1.1% 1.2% 1.5% 2.0% 2.0% QLD - Bundaberg 4.2% 5.4% 4.9% 4.8% 2.6% 2.1% 2.4% 3.0% 3.4% QLD - Ipswich 2.7% 4.2% 3.6% 2.1% 1.2% 1.3% 1.8% 2.3% 2.3% QLD - Mackay 3.2% 3.2% 2.6% 1.9% 0.9% 0.8% 1.1% 1.8% 1.8% QLD - Toowoomba 3.0% 3.8% 3.4% 2.6% 1.4% 1.6% 2.0% 2.4% 2.4% QLD - Townsville 3.9% 3.5% 2.7% 1.6% 1.3% 1.1% 1.8% 2.1% 2.1% QLD - Rockhampton 3.5% 4.8% 3.5% 2.1% 1.1% 1.2% 1.6% 1.9% 2.3% QLD - Beenleigh 3.2% 4.3% 2.6% 1.8% 1.3% 1.3% 1.6% 1.9% 2.1% QLD - Brisbane 2.1% 2.7% 2.1% 1.0% 0.7% 0.9% 1.4% 1.9% 1.4% QLD - Cairns 1.8% 2.5% 2.3% 1.9% 1.1% 1.2% 1.4% 1.8% 1.7% QLD - Maryborough 3.9% 5.0% 4.6% 3.5% 2.3% 2.1% 2.5% 2.6% 3.1% QLD - Robina 2.6% 3.6% 2.7% 1.4% 0.9% 0.9% 1.2% 1.6% 1.6% QLD - Caboolture/Strathpine 3.4% 4.7% 3.3% 2.1% 1.3% 1.4% 1.6% 2.2% 2.4% QLD - Maroochydore 2.8% 4.4% 3.0% 2.1% 1.7% 1.5% 1.5% 1.9% 2.2%

453 Ibid. December 2022 | NDIS Quarterly Report to disability ministers 431

Total 0 to 6 7 to 14 15 to 18 19 to 24 25 to 34 35 to 44 45 to 54 55 to 64 Service District excl. 65+ years years years years years years years years years WA 1.5% 2.7% 2.4% 1.6% 1.0% 1.0% 1.3% 1.7% 1.5% WA - North East Metro 1.6% 3.0% 2.7% 1.7% 1.1% 1.2% 1.6% 2.1% 1.7% WA - Wheat Belt 1.3% 2.4% 2.5% 2.5% 1.2% 0.9% 0.7% 1.4% 1.4% WA - South Metro 1.9% 3.0% 3.0% 1.8% 1.1% 1.1% 1.4% 1.9% 1.8% WA - Central South Metro 1.3% 2.9% 2.8% 1.6% 1.0% 1.0% 1.2% 1.5% 1.5% WA - South West 1.6% 2.9% 2.4% 2.5% 1.7% 1.3% 1.7% 2.0% 1.9% WA - Goldfields-Esperance 0.9% 2.4% 2.5% 1.6% 0.9% 0.8% 0.8% 1.1% 1.2% WA - North Metro 1.7% 2.6% 2.4% 1.8% 1.1% 0.9% 0.9% 1.4% 1.5% WA - Kimberley-Pilbara 1.1% 2.1% 2.1% 1.7% 0.6% 0.9% 1.0% 1.4% 1.2% WA - South East Metro 1.6% 2.5% 2.1% 1.2% 0.9% 1.0% 1.5% 1.9% 1.5% WA - Central North Metro 1.2% 2.0% 1.4% 1.2% 0.7% 0.8% 1.3% 1.9% 1.2% WA - Great Southern 1.2% 2.9% 2.1% 3.0% 2.0% 1.4% 1.3% 1.6% 1.8% WA - Midwest-Gascoyne 2.2% 3.0% 2.2% 2.0% 1.2% 1.0% 1.3% 1.3% 1.7% SA 3.1% 5.0% 4.2% 2.2% 1.3% 1.4% 1.7% 2.2% 2.4% SA - Adelaide Hills 2.5% 5.3% 3.5% 2.5% 1.6% 1.1% 0.9% 1.3% 2.1% SA - Barossa, Light and Lower 4.4% 6.1% 4.7% 2.8% 1.4% 1.1% 1.4% 1.7% 2.6% North SA - Eastern Adelaide 1.9% 3.0% 2.5% 1.2% 0.9% 0.9% 1.5% 1.9% 1.6% SA - Eyre and Western 2.9% 3.5% 3.7% 2.8% 1.6% 1.8% 1.4% 2.2% 2.3% SA - Far North (SA) 1.2% 3.0% 3.5% 0.6% 0.9% 1.4% 2.3% 1.7% 1.7% SA - Fleurieu and Kangaroo 3.2% 5.6% 4.6% 3.6% 1.8% 1.6% 1.9% 1.6% 2.7% Island SA - Limestone Coast 2.0% 3.4% 3.4% 2.5% 1.5% 1.2% 1.4% 1.9% 2.0% SA - Murray and Mallee 3.3% 4.6% 4.1% 2.7% 1.5% 1.3% 1.8% 2.2% 2.5% SA - Northern Adelaide 3.9% 6.5% 5.1% 2.5% 1.3% 1.6% 2.0% 2.5% 2.8% SA - Southern Adelaide 3.0% 5.0% 4.5% 2.4% 1.3% 1.6% 1.8% 2.4% 2.5% SA - Western Adelaide 2.8% 3.9% 3.7% 1.6% 0.9% 1.1% 1.7% 2.6% 2.0% SA - Yorke and Mid North 2.9% 4.4% 4.0% 3.1% 1.9% 1.5% 1.6% 1.7% 2.4% TAS 2.7% 3.4% 3.0% 2.7% 1.6% 1.4% 1.8% 1.9% 2.2% TAS - North 3.1% 3.8% 2.9% 2.8% 1.9% 1.5% 1.9% 2.0% 2.3% TAS - North West 2.1% 3.7% 3.4% 3.9% 2.1% 1.7% 1.7% 2.0% 2.4% TAS - South East 3.2% 3.7% 2.8% 2.8% 1.3% 1.1% 1.6% 1.6% 2.0% TAS - South West 2.3% 2.7% 2.9% 2.1% 1.4% 1.5% 1.8% 1.9% 1.9% ACT 1.8% 3.5% 3.1% 1.7% 1.0% 1.2% 1.6% 2.2% 1.8% ACT 1.8% 3.5% 3.1% 1.7% 1.0% 1.2% 1.6% 2.2% 1.8% NT 2.3% 2.8% 2.0% 1.2% 0.6% 1.2% 1.5% 1.8% 1.6% NT - Barkly 0.8% 1.1% 2.3% 1.2% 1.3% 1.8% 2.6% 1.9% 1.5% NT - Central Australia 1.4% 2.7% 1.4% 1.0% 1.0% 1.8% 1.9% 2.8% 1.8% NT - Darwin Remote 0.9% 1.0% 0.6% 0.7% 0.9% 1.4% 2.2% 1.6% 1.2% NT - Darwin Urban 3.1% 3.5% 2.7% 1.4% 0.5% 0.8% 1.1% 1.4% 1.5% NT - East Arnhem 1.1% 1.2% 0.5% 1.5% 0.5% 1.6% 2.5% 3.1% 1.4% NT - Katherine 1.4% 3.6% 1.3% 1.5% 0.5% 2.7% 2.4% 2.8% 2.0% Missing 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Total 2.5% 3.5% 2.7% 1.7% 1.0% 1.1% 1.5% 2.0% 1.8%

December 2022 | NDIS Quarterly Report to disability ministers 432

Appendix P: Specialist Disability Accommodation

Figure P.1 Changes in Specialist Disability Accommodation by quarter – National 454

454 Due to operational changes since July 2020, there has been an issue with identifying SIL in plans as they are being completed. A temporary and manual solution was implemented to estimate the number of active participants who should be identified as having SIL in their plans but do not appear as such on the Agency’s system. From May 2022, an automated and more accurate method has been applied in identifying SIL participants leading to a restatement in the number of SIL participants and annualised committed supports from the September 2020 quarter to the March 2022 quarter. December 2022 | NDIS Quarterly Report to disability ministers 433

December 2022 | NDIS Quarterly Report to disability ministers 434

Table P.1 Active participants with SDA and SIL funding in current NDIS plan as at 31 December 2022 455 456 Active Percentage Active Percentage Number of active Service District participants with of SDA participants with of SIL participants SDA supports participants SIL supports participants NSW 7,226 4.2% 10,255 6.0% 172,190 NSW - Hunter New England 1,005 3.5% 1,870 6.5% 28,921 NSW - Central Coast 377 3.9% 536 5.5% 9,747 NSW - Far West 16 1.9% 28 3.4% 821 NSW - Illawarra Shoalhaven 448 4.5% 609 6.1% 9,991 NSW - Mid North Coast 221 3.1% 270 3.8% 7,111 NSW - Murrumbidgee 316 4.2% 425 5.6% 7,552 NSW - Nepean Blue Mountains 501 5.0% 674 6.7% 10,120 NSW - North Sydney 885 7.6% 971 8.3% 11,633 NSW - Northern NSW 289 3.5% 363 4.4% 8,168 NSW - South Eastern Sydney 604 5.2% 712 6.1% 11,641 NSW - South Western Sydney 804 3.0% 1,359 5.1% 26,709 NSW - Southern NSW 161 3.4% 223 4.7% 4,714 NSW - Sydney 244 3.6% 352 5.1% 6,867 NSW - Western NSW 387 5.3% 545 7.4% 7,349 NSW - Western Sydney 968 4.6% 1,318 6.3% 20,818 NSW - Other <11 n/a <11 n/a 28

VIC 6,560 4.3% 6,225 4.1% 153,198 VIC - Barwon 452 4.3% 453 4.3% 10,593 VIC - Central Highlands 344 5.7% 315 5.2% 6,059 VIC - Loddon 287 3.6% 281 3.5% 8,045 VIC - North East Melbourne 830 5.7% 802 5.5% 14,543 VIC - Inner Gippsland 176 3.0% 168 2.9% 5,820 VIC - Ovens Murray 153 4.0% 153 4.0% 3,868 VIC - Western District 295 7.0% 281 6.7% 4,189 VIC - Inner East Melbourne 822 7.6% 753 6.9% 10,839 VIC - Outer East Melbourne 540 5.0% 477 4.4% 10,823 VIC - Hume Moreland 292 2.7% 270 2.5% 10,785 VIC - Bayside Peninsula 902 4.9% 887 4.8% 18,505 VIC - Southern Melbourne 425 2.9% 456 3.1% 14,509 VIC - Brimbank Melton 285 2.8% 262 2.6% 10,177 VIC - Western Melbourne 435 2.9% 367 2.5% 14,752 VIC - Goulburn 123 2.7% 113 2.5% 4,480 VIC - Mallee 102 3.9% 100 3.8% 2,648 VIC - Outer Gippsland 97 3.8% 87 3.4% 2,553 VIC - Other <11 n/a <11 n/a <11

QLD 3,235 2.7% 5,914 4.9% 120,898 QLD - Bundaberg 101 2.9% 164 4.7% 3,458 QLD - Ipswich 322 3.3% 472 4.9% 9,696 QLD - Mackay 66 1.7% 156 4.0% 3,907 QLD - Toowoomba 291 3.9% 506 6.7% 7,538

455 Service districts are defined by the current address the participant resides in. ‘Other’ includes participants where the service district information is missing. 456 Other Territories includes Norfolk Island, Christmas Island and the Cocos (Keeling) Islands. December 2022 | NDIS Quarterly Report to disability ministers 435

Active Percentage Active Percentage Number of active Service District participants with of SDA participants with of SIL participants SDA supports participants SIL supports participants QLD - Townsville 151 2.1% 394 5.5% 7,103 QLD - Rockhampton 154 2.3% 255 3.8% 6,760 QLD - Beenleigh 313 2.4% 581 4.4% 13,096 QLD - Brisbane 625 2.8% 1,104 5.0% 22,220 QLD - Cairns 159 2.6% 336 5.6% 6,051 QLD - Maryborough 134 2.8% 232 4.8% 4,836 QLD - Robina 327 2.6% 604 4.8% 12,546 QLD - Caboolture/Strathpine 336 2.6% 616 4.7% 13,094 QLD - Maroochydore 255 2.4% 494 4.7% 10,580 QLD - Other <11 n/a <11 n/a 13

WA 1,684 3.4% 2,568 5.2% 49,419 WA - North East Metro 364 4.8% 573 7.6% 7,529 WA - Wheat Belt 12 1.0% 26 2.2% 1,169 WA - South Metro 198 2.5% 352 4.5% 7,804 WA - Central South Metro 161 2.6% 283 4.6% 6,215 WA - South West 72 1.8% 133 3.3% 4,072 WA - Goldfields-Esperance 16 2.0% 34 4.2% 809 WA - North Metro 187 2.8% 228 3.4% 6,622 WA - Kimberley-Pilbara 19 1.3% 32 2.1% 1,504 WA - South East Metro 313 5.6% 453 8.1% 5,599 WA - Central North Metro 295 5.2% 383 6.8% 5,669 WA - Great Southern 24 2.1% 41 3.5% 1,162 WA - Midwest-Gascoyne 23 1.8% 30 2.4% 1,257 WA - Other <11 n/a <11 n/a <11

SA 2,247 4.5% 2,791 5.6% 49,596 SA - Adelaide Hills 42 2.2% 72 3.8% 1,908 SA - Barossa, Light and Lower 54 2.2% 59 2.4% 2,440 North SA - Eastern Adelaide 245 5.7% 282 6.5% 4,314 SA - Eyre and Western 41 2.7% 47 3.1% 1,504 SA - Far North (SA) 17 3.3% 27 5.2% 521 SA - Fleurieu and Kangaroo Island 50 3.5% 51 3.6% 1,415 SA - Limestone Coast 65 4.0% 91 5.6% 1,618 SA - Murray and Mallee 74 3.6% 99 4.9% 2,031 SA - Northern Adelaide 768 4.6% 981 5.8% 16,828 SA - Southern Adelaide 654 6.1% 795 7.5% 10,658 SA - Western Adelaide 193 4.4% 216 5.0% 4,338 SA - Yorke and Mid North 44 2.2% 70 3.5% 1,981 SA - Other <11 n/a <11 n/a 40

TAS 529 4.1% 991 7.7% 12,819 TAS - North 142 3.8% 222 6.0% 3,701 TAS - North West 135 4.7% 224 7.9% 2,852 TAS - South East 97 3.4% 173 6.0% 2,864 TAS - South West 155 4.6% 372 10.9% 3,400 TAS - Other <11 n/a <11 n/a <11

ACT 319 3.3% 556 5.7% 9,793 December 2022 | NDIS Quarterly Report to disability ministers 436

Active Percentage Active Percentage Number of active Service District participants with of SDA participants with of SIL participants SDA supports participants SIL supports participants ACT 319 3.3% 556 5.7% 9,792 ACT - Other <11 n/a <11 n/a <11

NT 269 5.0% 512 9.5% 5,375 NT - Barkly <11 n/a 11 7.5% 146 NT - Central Australia 68 7.7% 138 15.5% 888 NT - Darwin Remote <11 n/a <11 n/a 467 NT - Darwin Urban 158 5.0% 301 9.5% 3,176 NT - East Arnhem <11 n/a <11 n/a 222 NT - Katherine 29 11.2% 45 17.4% 258 NT - Other <11 n/a <11 n/a 218

OT <11 n/a <11 n/a 52

Missing <11 n/a <11 n/a <11

Total 22,069 3.8% 29,812 5.2% 573,342

Table P.2 Annualised committed supports in current NDIS plans as at 31 December 2022 457 458 459 Annualised Percentage Annualised Percentage of Total committed in supports committed of supports committed supports supports committed State/Territory supports in current to SDA in current committed for participants with to participants with plans ($) plans ($) to SDA SIL ($) SIL NSW $110,207,141 0.85% $4,005,332,713 31% $12,948,521,617 VIC $90,163,464 0.85% $2,490,774,372 23% $10,620,852,608 QLD $64,169,972 0.71% $2,374,156,021 26% $9,092,535,814 WA $23,084,673 0.60% $996,840,840 26% $3,817,644,917 SA $30,450,743 0.87% $1,094,192,087 31% $3,490,553,095 TAS $6,431,011 0.59% $415,254,998 38% $1,087,470,600 ACT $5,383,261 0.81% $218,661,768 33% $661,894,389 NT $3,803,247 0.60% $296,572,335 47% $636,433,455 Other Territories n/a n/a n/a n/a $5,051,463 Missing n/a n/a n/a n/a $73,754

Total $333,693,511 0.79% $11,891,785,133 28% $42,361,031,713

Table P.3 Active SDA providers by State/Territory as at 31 December 2022 460 461 462 State/Territory SDA providers that have ever been active SDA providers active in 2022-23 Q2 NSW 192 148 VIC 125 82 QLD 118 77 WA 39 30 SA 47 28 TAS 19 9 ACT 17 7 NT 6 <5 OT <5 <5 National 441 337

457 State/Territory is defined by the current residing address of the participant. 458 Other Territories includes Norfolk Island, Christmas Island and the Cocos (Keeling) Islands. 459 Annualised supports committed to SDA in current plans refer to annualised supports committed for active participants who have SDA in their plans at 31 December 2022. 460 SDA active providers in this table refer to any provider that has received a payment for providing SDA supports to Agency-managed participants residing in the given jurisdiction. 461 Other Territories includes Norfolk Island, Christmas Island and the Cocos (Keeling) Islands. 462 Providers can be registered in more than one jurisdiction. Therefore, the National Totals of active providers is not equal to the respective sums across all states and territories. December 2022 | NDIS Quarterly Report to disability ministers 437

SDA Building Types: Existing: Dwellings built before 1 April 2016 that were used as disability related supported accommodation under a previous State, Territory or Commonwealth scheme. Existing dwellings must substantially comply with the requirements of a new build, and must meet the maximum resident requirement (5 residents or less).

Legacy: Existing dwellings that do not meet the maximum resident requirement of 5 residents or less. Over time, the NDIA will stop making SDA payments towards Legacy dwellings.

New Build: An SDA dwelling that was built (has a certificate of occupancy dated) after 1 April 2016 and meets all of the requirements under the SDA Rules and NDIS Price Guide.

New Build (refurbished): A dwelling that was built before 1 April 2016 but has been significantly refurbished since and now meets all of the requirements for a new build in the SDA Rules and NDIS Price Guide. In order to qualify for as a New Build (refurbished) providers must spend a minimum amount. These minimum amounts are specified per dwelling type in the SDA Price Guide.

Table P.4 Number of Enrolled SDA Dwellings by SA4 Region and Building Type as at 31 December 2022 (excluding in-kind arrangements) New Build SA4 Region Existing Legacy New Build Total (refurbished) ACT 114 0 61 0 175

ACT - Australian Capital Territory 114 0 61 0 175

NSW 1,329 56 1,057 18 2,460 NSW - Capital Region 58 1 15 0 74 NSW - Central Coast 65 3 64 1 133 NSW - Central West 48 3 16 0 67 NSW - Coffs Harbour - Grafton 24 5 1 0 30 NSW - Far West and Orana 43 4 20 0 67 NSW - Hunter Valley exc Newcastle 35 1 24 0 60 NSW - Illawarra 41 1 59 0 101 NSW - Mid North Coast 43 2 12 0 57 NSW - Murray 51 1 23 0 75 NSW - New England and North West 36 2 9 0 47 NSW - Newcastle and Lake Macquarie 75 1 117 2 195 NSW - Richmond - Tweed 44 1 19 0 64 NSW - Riverina 24 1 20 0 45 NSW - Southern Highlands and Shoalhaven 17 0 24 0 41 NSW - Sydney - Baulkham Hills and Hawkesbury 47 6 20 1 74 NSW - Sydney - Blacktown 71 4 40 2 117 NSW - Sydney - City and Inner South 15 3 21 2 41 NSW - Sydney - Eastern Suburbs 10 2 4 0 16 NSW - Sydney - Inner South West 83 2 50 4 139 NSW - Sydney - Inner West 19 1 1 0 21 NSW - Sydney - North Sydney and Hornsby 34 1 45 0 80 NSW - Sydney - Northern Beaches 32 1 32 0 65 NSW - Sydney - Outer South West 50 0 17 2 69 NSW - Sydney - Outer West and Blue Mountains 91 4 131 2 228 NSW - Sydney - Parramatta 99 0 108 1 208 NSW - Sydney - Ryde 75 1 59 0 135 NSW - Sydney - South West 40 1 68 1 110 NSW - Sydney - Sutherland 59 4 38 0 101

NT 17 2 10 2 31 December 2022 | NDIS Quarterly Report to disability ministers 438

New Build SA4 Region Existing Legacy New Build Total (refurbished) NT - Darwin 10 2 8 2 22 NT - Northern Territory - Outback 7 0 2 0 9

QLD 367 27 933 15 1,342 QLD - Brisbane - East 11 0 28 0 39 QLD - Brisbane - North 20 0 36 0 56 QLD - Brisbane - South 17 2 38 0 57 QLD - Brisbane - West 46 2 7 0 55 QLD - Brisbane Inner City 8 0 39 1 48 QLD - Cairns 11 1 44 0 56 QLD - Darling Downs - Maranoa 2 1 6 1 10 QLD - Fitzroy 24 2 9 1 36 QLD - Gold Coast 29 2 148 1 180 QLD - Ipswich 35 1 127 0 163 QLD - Logan - Beaudesert 12 1 121 1 135 QLD - Mackay 7 0 1 0 8 QLD - Moreton Bay - North 18 2 95 2 117 QLD - Moreton Bay - South 17 0 36 0 53 QLD - Queensland - Outback 0 0 0 0 0 QLD - Sunshine Coast 16 2 61 1 80 QLD - Toowoomba 14 6 40 2 62 QLD - Townsville 24 2 23 4 53 QLD - Wide Bay 56 3 74 1 134

SA 941 6 319 3 1,269 SA - Adelaide - Central and Hills 80 1 84 2 167 SA - Adelaide - North 305 1 106 0 412 SA - Adelaide - South 288 2 52 1 343 SA - Adelaide - West 148 0 58 0 206 SA - Barossa - Yorke - Mid North 15 1 2 0 18 SA - South Australia - Outback 17 0 0 0 17 SA - South Australia - South East 88 1 17 0 106

TAS 24 3 19 1 47 TAS - Hobart 13 0 2 0 15 TAS - Launceston and North East 6 2 10 1 19 TAS - South East 0 0 0 0 0 TAS - West and North West 5 1 7 0 13

VIC 1,155 122 642 51 1,970 VIC - Ballarat 37 8 77 1 123 VIC - Bendigo 26 5 31 0 62 VIC - Geelong 52 4 39 8 103 VIC - Hume 50 2 2 1 55 VIC - Latrobe - Gippsland 57 13 11 0 81 VIC - Melbourne - Inner 45 6 94 9 154 VIC - Melbourne - Inner East 81 10 21 0 112 VIC - Melbourne - Inner South 112 12 18 8 150 VIC - Melbourne - North East 146 11 43 5 205 December 2022 | NDIS Quarterly Report to disability ministers 439

New Build SA4 Region Existing Legacy New Build Total (refurbished) VIC - Melbourne - North West 43 4 17 0 64 VIC - Melbourne - Outer East 126 6 48 4 184 VIC - Melbourne - South East 120 9 64 4 197 VIC - Melbourne - West 70 11 110 4 195 VIC - Mornington Peninsula 53 6 31 1 91 VIC - North West 70 8 13 6 97 VIC - Shepparton 31 4 7 0 42 VIC - Warrnambool and South West 36 3 16 0 55

WA 10 1 146 0 157 WA - Bunbury 0 0 5 0 5 WA - Mandurah 0 0 9 0 9 WA - Perth - Inner 5 0 4 0 9 WA - Perth - North East 1 1 7 0 9 WA - Perth - North West 1 0 29 0 30 WA - Perth - South East 3 0 51 0 54 WA - Perth - South West 0 0 35 0 35 WA - Western Australia - Outback 0 0 6 0 6 WA - Western Australia - Wheat Belt 0 0 0 0 0 Total 3,957 217 3,187 90 7,451

December 2022 | NDIS Quarterly Report to disability ministers 440

Table P.5 Number of Enrolled SDA Dwellings by SA4 Region and Design Category as at 31 December 2022 (excluding in-kind arrangements) High Multi- Improved Fully SA4 Region Basic Physical Robust Design Total Liveability Accessible Support Category ACT 32 59 63 14 7 0 175

ACT - Australian Capital Territory 32 59 63 14 7 0 175

NSW 1,080 399 656 107 208 10 2,460 NSW - Capital Region 52 3 9 3 7 0 74 NSW - Central Coast 60 12 40 5 16 0 133 NSW - Central West 35 10 6 7 9 0 67 NSW - Coffs Harbour - Grafton 18 4 4 2 2 0 30 NSW - Far West and Orana 40 6 10 3 3 5 67 NSW - Hunter Valley exc Newcastle 29 2 17 3 9 0 60 NSW - Illawarra 42 16 42 1 0 0 101 NSW - Mid North Coast 39 11 0 6 1 0 57 NSW - Murray 34 17 7 13 2 2 75 NSW - New England and North West 19 12 6 0 10 0 47 NSW - Newcastle and Lake Macquarie 66 12 105 3 9 0 195 NSW - Richmond - Tweed 34 14 9 1 6 0 64 NSW - Riverina 23 8 10 3 1 0 45 NSW - Southern Highlands and Shoalhaven 9 19 7 6 0 0 41 NSW - Sydney - Baulkham Hills and Hawkesbury 33 20 11 3 7 0 74 NSW - Sydney - Blacktown 63 11 30 1 12 0 117 NSW - Sydney - City and Inner South 15 23 1 2 0 0 41 NSW - Sydney - Eastern Suburbs 11 0 1 3 0 1 16 NSW - Sydney - Inner South West 78 14 43 0 4 0 139 NSW - Sydney - Inner West 18 0 2 1 0 0 21 NSW - Sydney - North Sydney and Hornsby 31 10 28 7 4 0 80 NSW - Sydney - Northern Beaches 30 6 18 0 11 0 65 NSW - Sydney - Outer South West 37 3 24 3 2 0 69 NSW - Sydney - Outer West and Blue Mountains 67 65 48 19 29 0 228 NSW - Sydney - Parramatta 66 40 77 1 24 0 208 NSW - Sydney - Ryde 44 12 51 3 25 0 135 NSW - Sydney - South West 32 27 32 6 13 0 110 NSW - Sydney - Sutherland 55 22 18 2 2 2 101

NT 8 3 5 0 15 0 31 NT - Darwin 4 2 3 0 13 0 22 NT - Northern Territory - Outback 4 1 2 0 2 0 9

QLD 102 210 652 162 215 1 1,342 QLD - Brisbane - East 4 6 21 5 3 0 39 QLD - Brisbane - North 12 7 33 1 2 1 56 QLD - Brisbane - South 9 6 27 3 12 0 57 QLD - Brisbane - West 1 23 31 0 0 0 55 QLD - Brisbane Inner City 5 2 31 0 10 0 48 QLD - Cairns 2 2 31 4 17 0 56 QLD - Darling Downs - Maranoa 1 3 3 0 3 0 10 QLD - Fitzroy 3 9 5 0 19 0 36 December 2022 | NDIS Quarterly Report to disability ministers 441

High Multi- Improved Fully SA4 Region Basic Physical Robust Design Total Liveability Accessible Support Category QLD - Gold Coast 8 18 120 9 25 0 180 QLD - Ipswich 6 21 75 46 15 0 163 QLD - Logan - Beaudesert 5 14 77 23 16 0 135 QLD - Mackay 2 5 0 0 1 0 8 QLD - Moreton Bay - North 0 13 63 25 16 0 117 QLD - Moreton Bay - South 2 14 28 3 6 0 53 QLD - Queensland - Outback 0 0 0 0 0 0 0 QLD - Sunshine Coast 4 8 32 25 11 0 80 QLD - Toowoomba 11 16 25 1 9 0 62 QLD - Townsville 6 11 17 4 15 0 53 QLD - Wide Bay 21 32 33 13 35 0 134

SA 536 304 252 58 119 0 1,269 SA - Adelaide - Central and Hills 58 19 74 6 10 0 167 SA - Adelaide - North 139 139 89 15 30 0 412 SA - Adelaide - South 172 57 57 13 44 0 343 SA - Adelaide - West 94 49 29 13 21 0 206 SA - Barossa - Yorke - Mid North 13 2 0 3 0 0 18 SA - South Australia - Outback 13 4 0 0 0 0 17 SA - South Australia - South East 47 34 3 8 14 0 106

TAS 6 17 4 4 16 0 47 TAS - Hobart 5 7 0 2 1 0 15 TAS - Launceston and North East 1 8 3 2 5 0 19 TAS - South East 0 0 0 0 0 0 0 TAS - West and North West 0 2 1 0 10 0 13

VIC 327 475 542 233 390 3 1,970 VIC - Ballarat 9 63 21 19 9 2 123 VIC - Bendigo 4 16 25 14 3 0 62 VIC - Geelong 13 28 40 15 7 0 103 VIC - Hume 24 10 9 3 9 0 55 VIC - Latrobe - Gippsland 17 36 5 15 8 0 81 VIC - Melbourne - Inner 20 28 97 2 8 0 155 VIC - Melbourne - Inner East 16 22 27 13 34 0 112 VIC - Melbourne - Inner South 46 26 19 15 43 0 149 VIC - Melbourne - North East 31 59 40 24 51 0 205 VIC - Melbourne - North West 7 14 13 10 20 0 64 VIC - Melbourne - Outer East 33 30 37 15 68 1 184 VIC - Melbourne - South East 31 46 64 31 25 0 197 VIC - Melbourne - West 8 31 91 28 37 0 195 VIC - Mornington Peninsula 12 21 25 7 26 0 91 VIC - North West 23 24 8 9 33 0 97 VIC - Shepparton 11 12 7 7 5 0 42 VIC - Warrnambool and South West 22 9 14 6 4 0 55

WA 3 12 110 4 26 2 157 WA - Bunbury 0 0 3 0 2 0 5 WA - Mandurah 0 0 1 0 8 0 9 December 2022 | NDIS Quarterly Report to disability ministers 442

High Multi- Improved Fully SA4 Region Basic Physical Robust Design Total Liveability Accessible Support Category WA - Perth - Inner 0 0 9 0 0 0 9 WA - Perth - North East 1 0 6 0 2 0 9 WA - Perth - North West 1 0 27 1 1 0 30 WA - Perth - South East 1 12 37 2 2 0 54 WA - Perth - South West 0 0 27 0 8 0 35 WA - Western Australia - Outback 0 0 0 1 3 2 6 WA - Western Australia - Wheat Belt 0 0 0 0 0 0 0 Total 2,094 1,479 2,284 582 996 16 7,451

December 2022 | NDIS Quarterly Report to disability ministers 443

Table P.6 Number of Enrolled SDA Dwellings by SA4 Region and Maximum number of residents as at 31 December 2022 (excluding in-kind arrangements) 1 2 3 4 5 6+ SA4 Region Total Resident Residents Residents Residents Residents Residents ACT 55 56 30 24 10 0 175

ACT - Australian Capital Territory 55 56 30 24 10 0 175

NSW 896 327 218 315 648 56 2,460 NSW - Capital Region 34 10 3 10 16 1 74 NSW - Central Coast 47 21 7 18 37 3 133 NSW - Central West 10 5 5 13 31 3 67 NSW - Coffs Harbour - Grafton 6 5 4 2 8 5 30 NSW - Far West and Orana 20 17 3 11 12 4 67 NSW - Hunter Valley exc Newcastle 14 2 12 13 18 1 60 NSW - Illawarra 49 3 10 10 28 1 101 NSW - Mid North Coast 20 12 6 1 16 2 57 NSW - Murray 35 9 7 6 17 1 75 NSW - New England and North West 7 7 7 3 21 2 47 NSW - Newcastle and Lake Macquarie 78 32 25 20 39 1 195 NSW - Richmond - Tweed 23 8 5 7 20 1 64 NSW - Riverina 10 6 8 11 9 1 45 NSW - Southern Highlands and Shoalhaven 4 15 4 5 13 0 41 NSW - Sydney - Baulkham Hills and 11 5 2 21 29 6 74 Hawkesbury NSW - Sydney - Blacktown 31 6 15 16 45 4 117 NSW - Sydney - City and Inner South 13 11 0 5 9 3 41 NSW - Sydney - Eastern Suburbs 3 0 2 4 5 2 16 NSW - Sydney - Inner South West 55 12 8 14 48 2 139 NSW - Sydney - Inner West 0 1 3 5 11 1 21 NSW - Sydney - North Sydney and Hornsby 39 7 4 9 20 1 80 NSW - Sydney - Northern Beaches 13 5 5 13 28 1 65 NSW - Sydney - Outer South West 18 7 6 15 23 0 69 NSW - Sydney - Outer West and Blue 89 34 36 30 35 4 228 Mountains NSW - Sydney - Parramatta 129 16 10 13 40 0 208 NSW - Sydney - Ryde 53 32 7 16 26 1 135 NSW - Sydney - South West 46 24 6 13 20 1 110 NSW - Sydney - Sutherland 39 15 8 11 24 4 101

NT 1 17 1 3 7 2 31 NT - Darwin 0 12 0 2 6 2 22 NT - Northern Territory - Outback 1 5 1 1 1 0 9

QLD 658 218 291 108 40 27 1,342 QLD - Brisbane - East 20 6 11 1 1 0 39 QLD - Brisbane - North 33 6 9 4 4 0 56 QLD - Brisbane - South 32 13 6 2 2 2 57 QLD - Brisbane - West 29 16 3 3 2 2 55 QLD - Brisbane Inner City 42 0 3 2 1 0 48 QLD - Cairns 30 5 13 7 0 1 56 QLD - Darling Downs - Maranoa 3 1 3 1 1 1 10 QLD - Fitzroy 10 9 7 7 1 2 36 December 2022 | NDIS Quarterly Report to disability ministers 444

1 2 3 4 5 6+ SA4 Region Total Resident Residents Residents Residents Residents Residents QLD - Gold Coast 135 7 31 3 2 2 180 QLD - Ipswich 70 30 48 13 1 1 163 QLD - Logan - Beaudesert 63 20 37 12 2 1 135 QLD - Mackay 0 0 0 6 2 0 8 QLD - Moreton Bay - North 46 14 38 10 7 2 117 QLD - Moreton Bay - South 21 13 11 6 2 0 53 QLD - Queensland - Outback 0 0 0 0 0 0 0 QLD - Sunshine Coast 50 5 16 4 3 2 80 QLD - Toowoomba 22 17 6 9 2 6 62 QLD - Townsville 5 25 8 9 4 2 53 QLD - Wide Bay 47 31 41 9 3 3 134

SA 374 493 194 121 81 6 1,269 SA - Adelaide - Central and Hills 81 41 21 17 6 1 167 SA - Adelaide - North 94 165 78 47 27 1 412 SA - Adelaide - South 111 134 34 28 34 2 343 SA - Adelaide - West 69 79 33 14 11 0 206 SA - Barossa - Yorke - Mid North 3 7 4 3 0 1 18 SA - South Australia - Outback 4 8 1 3 1 0 17 SA - South Australia - South East 12 59 23 9 2 1 106

TAS 15 9 3 17 0 3 47 TAS - Hobart 5 3 3 4 0 0 15 TAS - Launceston and North East 7 1 0 9 0 2 19 TAS - South East 0 0 0 0 0 0 0 TAS - West and North West 3 5 0 4 0 1 13

VIC 617 224 235 155 617 122 1,970 VIC - Ballarat 68 15 13 4 15 8 123 VIC - Bendigo 31 4 6 6 10 5 62 VIC - Geelong 34 21 13 5 26 4 103 VIC - Hume 5 22 4 6 16 2 55 VIC - Latrobe - Gippsland 31 12 5 2 18 13 81 VIC - Melbourne - Inner 113 6 7 6 17 6 155 VIC - Melbourne - Inner East 23 4 5 11 59 10 112 VIC - Melbourne - Inner South 43 12 18 10 54 12 149 VIC - Melbourne - North East 41 23 36 15 79 11 205 VIC - Melbourne - North West 3 13 10 4 30 4 64 VIC - Melbourne - Outer East 38 17 27 25 71 6 184 VIC - Melbourne - South East 59 8 31 23 67 9 197 VIC - Melbourne - West 68 28 30 9 49 11 195 VIC - Mornington Peninsula 19 14 12 7 33 6 91 VIC - North West 22 15 8 11 33 8 97 VIC - Shepparton 12 2 3 6 15 4 42 VIC - Warrnambool and South West 7 8 7 5 25 3 55

WA 86 22 34 9 5 1 157 WA - Bunbury 0 3 2 0 0 0 5 WA - Mandurah 0 0 8 1 0 0 9 December 2022 | NDIS Quarterly Report to disability ministers 445

1 2 3 4 5 6+ SA4 Region Total Resident Residents Residents Residents Residents Residents WA - Perth - Inner 4 5 0 0 0 0 9 WA - Perth - North East 0 3 2 2 1 1 9 WA - Perth - North West 21 2 3 2 2 0 30 WA - Perth - South East 35 7 7 3 2 0 54 WA - Perth - South West 24 2 8 1 0 0 35 WA - Western Australia - Outback 2 0 4 0 0 0 6 WA - Western Australia - Wheat Belt 0 0 0 0 0 0 0 Total 2,702 1,366 1,006 752 1,408 217 7,451

December 2022 | NDIS Quarterly Report to disability ministers 446

Table P.7 New Build/New Build (Refurbished) Maximum Residents by Design Category by SA4 Region (excluding in-kind arrangements) High Multi- Improved Fully SA4 Region Physical Robust Design Total Liveability Accessible Support Category ACT 22 66 6 2 0 96

ACT - Australian Capital Territory 22 66 6 2 0 96

NSW 616 995 136 326 29 2,102

NSW - Capital Region 0 18 7 4 0 29 NSW - Central Coast 22 78 3 45 0 148 NSW - Central West 13 6 15 0 0 34 NSW - Coffs Harbour - Grafton 5 0 0 0 0 5 NSW - Far West and Orana 15 19 0 0 10 44 NSW - Hunter Valley exc Newcastle 5 52 10 10 0 77 NSW - Illawarra 36 62 3 0 0 101 NSW - Mid North Coast 16 0 6 3 0 25 NSW - Murray 10 12 10 0 6 38 NSW - New England and North West 0 2 0 21 0 23 NSW - Newcastle and Lake Macquarie 34 223 3 13 0 273 NSW - Richmond - Tweed 15 15 1 7 0 38 NSW - Riverina 13 25 3 4 0 45 NSW - Southern Highlands and Shoalhaven 27 19 13 0 0 59 NSW - Sydney - Baulkham Hills and Hawkesbury 27 10 1 20 0 58 NSW - Sydney - Blacktown 17 44 0 30 0 91 NSW - Sydney - City and Inner South 36 5 0 0 0 41 NSW - Sydney - Eastern Suburbs 0 1 2 0 3 6 NSW - Sydney - Inner South West 26 64 0 5 0 95 NSW - Sydney - Inner West 0 5 0 0 0 5 NSW - Sydney - North Sydney and Hornsby 6 42 10 4 0 62 NSW - Sydney - Northern Beaches 15 41 0 36 0 92 NSW - Sydney - Outer South West 8 27 0 2 0 37 NSW - Sydney - Outer West and Blue Mountains 108 54 28 43 0 233 NSW - Sydney - Parramatta 68 66 2 12 0 148 NSW - Sydney - Ryde 31 28 4 40 0 103 NSW - Sydney - South West 36 51 13 22 0 122 NSW - Sydney - Sutherland 27 26 2 5 10 70 NT 0 7 0 16 0 23

NT - Darwin 0 4 0 16 0 20 NT - Northern Territory - Outback 0 3 0 0 0 3 QLD 123 1,110 175 276 4 1,688

QLD - Brisbane - East 5 31 3 6 0 45 QLD - Brisbane - North 3 34 3 3 4 47 QLD - Brisbane - South 1 33 6 19 0 59 QLD - Brisbane - West 2 17 0 0 0 19 QLD - Brisbane Inner City 0 32 0 16 0 48 QLD - Cairns 0 56 4 12 0 72 QLD - Darling Downs - Maranoa 5 7 0 4 0 16 QLD - Fitzroy 0 13 0 9 0 22 QLD - Gold Coast 13 156 11 35 0 215 December 2022 | NDIS Quarterly Report to disability ministers 447

High Multi- Improved Fully SA4 Region Physical Robust Design Total Liveability Accessible Support Category QLD - Ipswich 12 164 46 27 0 249 QLD - Logan - Beaudesert 18 159 26 27 0 230 QLD - Mackay 0 0 0 4 0 4 QLD - Moreton Bay - North 11 143 23 21 0 198 QLD - Moreton Bay - South 5 54 5 2 0 66 QLD - Queensland - Outback 0 0 0 0 0 0 QLD - Sunshine Coast 2 62 21 16 0 101 QLD - Toowoomba 16 42 2 23 0 83 QLD - Townsville 7 34 10 16 0 67 QLD - Wide Bay 23 73 15 36 0 147 SA 166 275 125 47 0 613

SA - Adelaide - Central and Hills 30 80 15 2 0 127 SA - Adelaide - North 72 136 30 9 0 247 SA - Adelaide - South 17 38 27 19 0 101 SA - Adelaide - West 38 17 31 12 0 98 SA - Barossa - Yorke - Mid North 0 0 6 0 0 6 SA - South Australia - Outback 0 0 0 0 0 0 SA - South Australia - South East 9 4 16 5 0 34 TAS 6 2 3 30 0 41

TAS - Hobart 0 0 2 0 0 2 TAS - Launceston and North East 6 1 1 16 0 24 TAS - South East 0 0 0 0 0 0 TAS - West and North West 0 1 0 14 0 15 VIC 233 654 159 113 9 1,168

VIC - Ballarat 73 29 5 3 6 116 VIC - Bendigo 12 30 9 0 0 51 VIC - Geelong 10 70 16 7 0 103 VIC - Hume 2 6 0 0 0 8 VIC - Latrobe - Gippsland 10 10 2 2 0 24 VIC - Melbourne - Inner 13 88 0 3 0 104 VIC - Melbourne - Inner East 2 15 4 2 0 23 VIC - Melbourne - Inner South 5 15 18 4 0 42 VIC - Melbourne - North East 27 41 21 0 0 89 VIC - Melbourne - North West 6 26 7 4 0 43 VIC - Melbourne - Outer East 14 51 1 15 3 84 VIC - Melbourne - South East 19 78 18 3 0 118 VIC - Melbourne - West 27 114 38 12 0 191 VIC - Mornington Peninsula 3 42 6 20 0 71 VIC - North West 10 0 0 28 0 38 VIC - Shepparton 0 6 4 0 0 10 VIC - Warrnambool and South West 0 33 10 10 0 53 WA 13 159 12 70 6 260

WA - Bunbury 0 6 0 6 0 12 WA - Mandurah 0 3 0 25 0 28 WA - Perth - Inner 0 4 0 0 0 4 December 2022 | NDIS Quarterly Report to disability ministers 448

High Multi- Improved Fully SA4 Region Physical Robust Design Total Liveability Accessible Support Category WA - Perth - North East 0 18 0 2 0 20 WA - Perth - North West 0 40 4 3 0 47 WA - Perth - South East 13 55 7 4 0 79 WA - Perth - South West 0 33 0 23 0 56 WA - Western Australia - Outback 0 0 1 7 6 14 WA - Western Australia - Wheat Belt 0 0 0 0 0 0 Total 1,179 3,268 616 880 48 5,991

December 2022 | NDIS Quarterly Report to disability ministers 449

Table P.8 Number of Enrolled In-Kind SDA Dwellings by SA4 Region and Design Category as at 31 December 2022 463 Improved High Physical Fully SA4 Region Basic Robust Total Liveability Support Accessible TAS 142 44 0 4 13 203

TAS - Hobart 67 32 0 3 9 111 TAS - Launceston and North East 29 4 0 0 0 33 TAS - South East 1 1 0 0 0 2 TAS - West and North West 45 7 0 1 4 57

Total 142 44 0 4 13 203

Table P.9 Number of Enrolled In-Kind SDA Dwellings by SA4 Region and Maximum number of residents as at 31 December 2022 464 1 2 3 4 5 6+ SA4 Region Total Resident Residents Residents Residents Residents Residents TAS 74 26 12 79 12 0 203

TAS - Hobart 39 14 6 46 6 0 111 TAS - Launceston and North East 7 1 3 20 2 0 33 TAS - South East 0 0 0 1 1 0 2 TAS - West and North West 28 11 3 12 3 0 57 Total 74 26 12 79 12 0 203

463 Other States and Territories have been removed from the table as these States and Territories have transitioned ownership of State- Owned dwellings to private ownership. 464 Ibid. December 2022 | NDIS Quarterly Report to disability ministers 450

Table P.10 Number of Unfinished (Unenrolled) New Build SDA Dwellings by Design Category and SA4 Region as at 31 December 2022 465 High Multi- Improved Fully SA4 Region Basic Physical Robust Design Total Liveability Accessible Support Category ACT 0 0 23 1 0 1 25

ACT - Australian Capital Territory 0 0 23 1 0 1 25

NSW 81 81 498 89 56 13 737 NSW - Capital Region 0 0 1 0 0 0 1 NSW - Central Coast 1 1 27 0 6 0 34 NSW - Central West 0 0 10 13 0 1 24 NSW - Coffs Harbour - Grafton 0 0 0 0 0 0 0 NSW - Far West and Orana 0 0 10 6 0 0 16 NSW - Hunter Valley exc Newcastle 1 1 11 1 0 0 13 NSW - Illawarra 4 4 9 0 0 0 13 NSW - Mid North Coast 1 1 1 3 4 0 9 NSW - Murray 0 0 11 7 0 1 19 NSW - New England and North West 0 0 2 0 2 0 4 NSW - Newcastle and Lake Macquarie 0 0 17 3 3 1 24 NSW - Richmond - Tweed 1 1 3 2 6 0 12 NSW - Riverina 1 1 13 0 2 0 16 NSW - Southern Highlands and Shoalhaven 0 0 4 0 0 1 5 NSW - Sydney - Baulkham Hills and 1 1 10 0 2 0 13 Hawkesbury NSW - Sydney - Blacktown 14 14 44 17 2 1 78 NSW - Sydney - City and Inner South 0 0 13 0 0 0 13 NSW - Sydney - Eastern Suburbs 1 1 5 1 0 0 7 NSW - Sydney - Inner South West 0 0 27 1 1 0 29 NSW - Sydney - Inner West 0 0 14 4 2 0 20 NSW - Sydney - North Sydney and Hornsby 5 5 19 1 8 2 35 NSW - Sydney - Northern Beaches 1 1 4 1 1 0 7 NSW - Sydney - Outer South West 3 3 31 3 1 0 38 NSW - Sydney - Outer West and Blue Mountains 23 23 34 3 1 0 61 NSW - Sydney - Parramatta 9 9 100 3 6 6 124 NSW - Sydney - Ryde 2 2 16 2 0 0 20 NSW - Sydney - South West 13 13 49 15 9 0 86 NSW - Sydney - Sutherland 0 0 13 3 0 0 16

NT 0 0 13 9 4 0 26 NT - Darwin 0 0 6 9 1 0 16 NT - Northern Territory - Outback 0 0 7 0 3 0 10

QLD 52 52 873 168 41 4 1,138 QLD - Brisbane - East 0 0 49 3 0 0 52 QLD - Brisbane - North 11 11 15 0 0 0 26 QLD - Brisbane - South 0 0 40 1 16 3 60 QLD - Brisbane - West 0 0 7 0 0 0 7

465 SDA pipeline data is based on information collected by the NDIA from SDA providers who are building properties they intend to enrol as SDA at a later date. This data is intended for the purpose of SDA market oversight only and there is no guarantee from the NDIA that all the dwellings listed will be enrolled as SDA. There may also be under-construction properties which will be enrolled as SDA which are not represented in the data. Since July 2021, it has become mandatory for SDA providers or future SDA providers to inform the NDIA at the design stage of any proposed SDA dwellings, thus increasing the pipeline data available. December 2022 | NDIS Quarterly Report to disability ministers 451

High Multi- Improved Fully SA4 Region Basic Physical Robust Design Total Liveability Accessible Support Category QLD - Brisbane Inner City 0 0 36 0 2 0 38 QLD - Cairns 0 0 9 7 1 0 17 QLD - Darling Downs - Maranoa 0 0 2 3 0 0 5 QLD - Fitzroy 0 0 47 0 1 0 48 QLD - Gold Coast 1 1 78 3 1 0 83 QLD - Ipswich 6 6 77 51 6 0 140 QLD - Logan - Beaudesert 14 14 110 27 4 0 155 QLD - Mackay 0 0 51 7 1 1 60 QLD - Moreton Bay - North 0 0 58 5 0 0 63 QLD - Moreton Bay - South 0 0 20 5 1 0 26 QLD - Queensland - Outback 0 0 6 0 0 0 6 QLD - Sunshine Coast 0 0 16 13 1 0 30 QLD - Toowoomba 3 3 65 26 1 0 95 QLD - Townsville 1 1 131 4 3 0 139 QLD - Wide Bay 16 16 56 13 3 0 88

SA 79 79 172 29 14 7 301 SA - Adelaide - Central and Hills 5 5 62 0 0 0 67 SA - Adelaide - North 36 36 63 18 6 2 125 SA - Adelaide - South 9 9 28 10 3 5 55 SA - Adelaide - West 25 25 11 0 0 0 36 SA - Barossa - Yorke - Mid North 0 0 2 0 0 0 2 SA - South Australia - Outback 0 0 0 0 0 0 0 SA - South Australia - South East 4 4 6 1 5 0 16

TAS 18 18 20 5 1 3 47 TAS - Hobart 0 0 8 0 0 0 8 TAS - Launceston and North East 2 2 10 1 1 3 17 TAS - South East 0 0 0 0 0 0 0 TAS - West and North West 16 16 2 4 0 0 22

VIC 94 94 685 227 49 8 1,063 VIC - Ballarat 13 13 35 16 1 1 66 VIC - Bendigo 5 5 7 6 2 0 20 VIC - Geelong 8 8 48 9 0 0 65 VIC - Hume 1 1 4 0 1 0 6 VIC - Latrobe - Gippsland 7 7 20 0 9 0 36 VIC - Melbourne - Inner 15 15 117 0 2 0 134 VIC - Melbourne - Inner East 9 9 14 1 3 0 27 VIC - Melbourne - Inner South 8 8 66 9 3 4 90 VIC - Melbourne - North East 0 0 64 13 5 0 82 VIC - Melbourne - North West 0 0 8 6 0 0 14 VIC - Melbourne - Outer East 4 4 8 1 2 0 15 VIC - Melbourne - South East 9 9 52 43 1 0 105 VIC - Melbourne - West 4 4 226 105 9 0 344 VIC - Mornington Peninsula 2 2 1 8 6 3 20 VIC - North West 0 0 2 0 4 0 6 VIC - Shepparton 7 7 8 5 0 0 20 December 2022 | NDIS Quarterly Report to disability ministers 452

High Multi- Improved Fully SA4 Region Basic Physical Robust Design Total Liveability Accessible Support Category VIC - Warrnambool and South West 2 2 5 5 1 0 13

WA 43 43 211 7 47 7 315 WA - Bunbury 0 0 0 0 0 0 0 WA - Mandurah 1 1 21 2 10 0 34 WA - Perth - Inner 0 0 14 0 0 5 19 WA - Perth - North East 0 0 22 0 2 0 24 WA - Perth - North West 1 1 45 1 1 0 48 WA - Perth - South East 41 41 48 3 14 1 107 WA - Perth - South West 0 0 54 1 20 1 76 WA - Western Australia - Outback 0 0 4 0 0 0 4 WA - Western Australia - Wheat Belt 0 0 3 0 0 0 3 Total 367 367 2,495 535 212 43 3,652

December 2022 | NDIS Quarterly Report to disability ministers 453

Table P.11 Number of Participants with identified SDA needs by status and SA4 Region as at 31 December 2022 466 Participants in Participants Total Participants in an SDA dwelling, not currently in Participants SA4 Region SDA dwelling or seeking SDA, seeking with SDA having SDA Funding alternative dwelling need ACT 270 49 12 331 ACT - Australian Capital Territory 270 49 12 331 ACT - Other 0 0 0 0

NSW 5,891 1,335 368 7,594 NSW - Capital Region 146 27 5 178 NSW - Central Coast 301 76 24 401 NSW - Central West 234 31 18 283 NSW - Coffs Harbour - Grafton 126 18 10 154 NSW - Far West and Orana 135 19 8 162 NSW - Hunter Valley exc Newcastle 205 29 15 249 NSW - Illawarra 260 62 12 334 NSW - Mid North Coast 196 25 11 232 NSW - Murray 120 37 6 163 NSW - New England and North West 132 29 5 166 NSW - Newcastle and Lake Macquarie 437 79 27 543 NSW - Richmond - Tweed 201 38 14 253 NSW - Riverina 121 25 10 156 NSW - Southern Highlands and Shoalhaven 140 24 3 167 NSW - Sydney - Baulkham Hills and Hawkesbury 193 52 9 254 NSW - Sydney - Blacktown 349 50 10 409 NSW - Sydney - City and Inner South 114 16 7 137 NSW - Sydney - Eastern Suburbs 90 10 5 105 NSW - Sydney - Inner South West 344 78 26 448 NSW - Sydney - Inner West 153 10 15 178 NSW - Sydney - North Sydney and Hornsby 194 37 11 242 NSW - Sydney - Northern Beaches 160 83 9 252 NSW - Sydney - Outer South West 186 45 18 249 NSW - Sydney - Outer West and Blue Mountains 370 107 28 505 NSW - Sydney - Parramatta 326 120 25 471 NSW - Sydney - Ryde 239 100 7 346 NSW - Sydney - South West 223 53 23 299 NSW - Sydney - Sutherland 196 55 7 258 NSW - Other 0 0 0 0

NT 250 19 19 288 NT - Darwin 144 14 9 167 NT - Northern Territory - Outback 105 5 10 120 NT - Other 1 0 0 1

QLD 2,507 728 338 3,573 QLD - Brisbane - East 108 19 18 145 QLD - Brisbane - North 116 31 18 165 QLD - Brisbane - South 131 21 26 178 QLD - Brisbane - West 84 34 15 133

466 For participants with an SDA need identified in CRM, there is likely a delay between when they move into an appropriate SDA arrangement and when the Agency is informed. The outstanding need for SDA may be overstated as a result. December 2022 | NDIS Quarterly Report to disability ministers 454

Participants in Participants Total Participants in an SDA dwelling, not currently in Participants SA4 Region SDA dwelling or seeking SDA, seeking with SDA having SDA Funding alternative dwelling need QLD - Brisbane Inner City 68 27 13 108 QLD - Cairns 136 22 12 170 QLD - Darling Downs - Maranoa 51 5 8 64 QLD - Fitzroy 136 18 9 163 QLD - Gold Coast 212 118 44 374 QLD - Ipswich 291 76 54 421 QLD - Logan - Beaudesert 164 74 21 259 QLD - Mackay 60 6 5 71 QLD - Moreton Bay - North 170 58 24 252 QLD - Moreton Bay - South 74 36 11 121 QLD - Queensland - Outback 4 0 2 6 QLD - Sunshine Coast 165 59 20 244 QLD - Toowoomba 212 34 13 259 QLD - Townsville 114 34 13 161 QLD - Wide Bay 210 56 12 278 QLD - Other 1 0 0 1

SA 1,882 365 152 2,399 SA - Adelaide - Central and Hills 224 63 23 310 SA - Adelaide - North 593 132 38 763 SA - Adelaide - South 557 97 48 702 SA - Adelaide - West 233 41 21 295 SA - Barossa - Yorke - Mid North 56 4 5 65 SA - South Australia - Outback 53 5 6 64 SA - South Australia - South East 166 23 11 200

TAS 487 42 28 557 TAS - Hobart 235 7 11 253 TAS - Launceston and North East 123 19 7 149 TAS - South East 10 0 1 11 TAS - West and North West 119 16 9 144

VIC 5,366 1,194 362 6,922 VIC - Ballarat 199 68 13 280 VIC - Bendigo 162 38 10 210 VIC - Geelong 297 85 31 413 VIC - Hume 160 12 7 179 VIC - Latrobe - Gippsland 227 46 19 292 VIC - Melbourne - Inner 230 81 39 350 VIC - Melbourne - Inner East 387 64 15 466 VIC - Melbourne - Inner South 387 82 26 495 VIC - Melbourne - North East 610 123 28 761 VIC - Melbourne - North West 244 41 20 305 VIC - Melbourne - Outer East 537 124 28 689 VIC - Melbourne - South East 573 141 46 760 VIC - Melbourne - West 494 112 31 637 VIC - Mornington Peninsula 274 64 27 365

December 2022 | NDIS Quarterly Report to disability ministers 455

Participants in Participants Total Participants in an SDA dwelling, not currently in Participants SA4 Region SDA dwelling or seeking SDA, seeking with SDA having SDA Funding alternative dwelling need VIC - North West 248 48 5 301 VIC - Shepparton 141 27 10 178 VIC - Warrnambool and South West 196 38 7 241

WA 1,568 116 103 1,787 WA - Bunbury 72 0 4 76 WA - Mandurah 58 8 6 72 WA - Perth - Inner 70 15 9 94 WA - Perth - North East 291 14 12 317 WA - Perth - North West 372 25 14 411 WA - Perth - South East 417 36 25 478 WA - Perth - South West 200 12 21 233 WA - Western Australia - Outback 52 6 10 68 WA - Western Australia - Wheat Belt 36 0 2 38 Missing 0 0 0 0 Total 18,221 3,848 1,382 23,451

December 2022 | NDIS Quarterly Report to disability ministers 456

Table P.12 Number of Participants seeking SDA dwelling SA4 Region and Design Category as at 31 December 2022 467 Percentage Total of High Not Improved Fully participants participants SA4 Region Physical Robust Defined Liveability Accessible seeking seeking Support SDA SDA dwellings ACT 6 14 24 3 14 61 18%

ACT - Australian Capital Territory 6 14 24 3 14 61 18%

NSW 222 645 434 81 321 1,703 22% NSW - Capital Region 5 9 6 0 12 32 18% NSW - Central Coast 16 34 35 1 14 100 25% NSW - Central West 15 17 9 2 6 49 17% NSW - Coffs Harbour - Grafton 3 15 3 2 5 28 18% NSW - Far West and Orana 4 12 6 2 3 27 17% NSW - Hunter Valley exc Newcastle 6 14 12 4 8 44 18% NSW - Illawarra 7 24 25 0 18 74 22% NSW - Mid North Coast 5 15 5 4 7 36 16% NSW - Murray 7 18 9 3 6 43 26% NSW - New England and North West 3 14 9 0 8 34 20% NSW - Newcastle and Lake Macquarie 16 25 34 10 21 106 20% NSW - Richmond - Tweed 5 19 11 5 12 52 21% NSW - Riverina 7 15 7 1 5 35 22% NSW - Southern Highlands and Shoalhaven 2 18 5 0 2 27 16% NSW - Sydney - Baulkham Hills and 2 30 13 5 11 61 24% Hawkesbury NSW - Sydney - Blacktown 11 22 10 4 13 60 15% NSW - Sydney - City and Inner South 4 8 5 1 5 23 17% NSW - Sydney - Eastern Suburbs 1 10 3 1 0 15 14% NSW - Sydney - Inner South West 16 31 35 4 18 104 23% NSW - Sydney - Inner West 5 9 5 1 5 25 14% NSW - Sydney - North Sydney and Hornsby 3 19 16 4 6 48 20% NSW - Sydney - Northern Beaches 4 44 23 0 21 92 37% NSW - Sydney - Outer South West 14 28 9 2 10 63 25% NSW - Sydney - Outer West and Blue 19 54 29 7 26 135 27% Mountains NSW - Sydney - Parramatta 15 43 57 3 27 145 31% NSW - Sydney - Ryde 6 52 19 3 27 107 31% NSW - Sydney - South West 13 21 21 7 14 76 25% NSW - Sydney - Sutherland 8 25 13 5 11 62 24%

NT 6 13 10 1 8 38 13% NT - Darwin 2 10 7 1 3 23 14% NT - Northern Territory - Outback 4 3 3 0 5 15 13%

QLD 117 238 372 73 266 1,066 30% QLD - Brisbane - East 3 8 10 3 13 37 26% QLD - Brisbane - North 4 17 18 4 6 49 30% QLD - Brisbane - South 5 11 15 3 13 47 26% QLD - Brisbane - West 4 8 27 0 10 49 37% QLD - Brisbane Inner City 5 5 22 0 8 40 37%

467 Ibid. December 2022 | NDIS Quarterly Report to disability ministers 457

Percentage Total of High Not Improved Fully participants participants SA4 Region Physical Robust Defined Liveability Accessible seeking seeking Support SDA SDA dwellings QLD - Cairns 3 3 18 0 10 34 20% QLD - Darling Downs - Maranoa 2 4 4 0 3 13 20% QLD - Fitzroy 5 9 7 1 5 27 17% QLD - Gold Coast 16 24 60 9 53 162 43% QLD - Ipswich 8 40 37 13 32 130 31% QLD - Logan - Beaudesert 12 12 29 14 28 95 37% QLD - Mackay 5 4 2 0 0 11 15% QLD - Moreton Bay - North 7 21 26 8 20 82 33% QLD - Moreton Bay - South 6 4 20 4 13 47 39% QLD - Queensland - Outback 1 0 0 0 1 2 33% QLD - Sunshine Coast 9 13 29 8 20 79 32% QLD - Toowoomba 7 17 11 2 10 47 18% QLD - Townsville 6 17 16 0 8 47 29% QLD - Wide Bay 9 21 21 4 13 68 24%

SA 65 167 130 24 131 517 22% SA - Adelaide - Central and Hills 11 20 39 2 14 86 28% SA - Adelaide - North 24 49 37 10 50 170 22% SA - Adelaide - South 14 54 36 6 35 145 21% SA - Adelaide - West 6 19 11 6 20 62 21% SA - Barossa - Yorke - Mid North 2 4 2 0 1 9 14% SA - South Australia - Outback 3 7 1 0 0 11 17% SA - South Australia - South East 5 14 4 0 11 34 17%

TAS 16 22 17 1 14 70 13% TAS - Hobart 8 4 3 0 3 18 7% TAS - Launceston and North East 7 9 6 1 3 26 17% TAS - South East 0 0 0 0 1 1 9% TAS - West and North West 1 9 8 0 7 25 17%

VIC 252 617 356 98 233 1,556 22% VIC - Ballarat 16 33 11 8 13 81 29% VIC - Bendigo 6 23 6 7 6 48 23% VIC - Geelong 15 39 27 10 25 116 28% VIC - Hume 3 6 3 1 6 19 11% VIC - Latrobe - Gippsland 16 26 7 5 11 65 22% VIC - Melbourne - Inner 22 21 54 1 22 120 34% VIC - Melbourne - Inner East 13 30 23 4 9 79 17% VIC - Melbourne - Inner South 17 45 26 6 14 108 22% VIC - Melbourne - North East 25 58 34 10 24 151 20% VIC - Melbourne - North West 11 16 17 7 10 61 20% VIC - Melbourne - Outer East 20 70 34 8 20 152 22% VIC - Melbourne - South East 31 70 50 16 20 187 25% VIC - Melbourne - West 24 45 39 8 27 143 22% VIC - Mornington Peninsula 13 52 7 3 16 91 25% VIC - North West 11 27 7 2 6 53 18% December 2022 | NDIS Quarterly Report to disability ministers 458

Percentage Total of High Not Improved Fully participants participants SA4 Region Physical Robust Defined Liveability Accessible seeking seeking Support SDA SDA dwellings VIC - Shepparton 4 27 4 1 1 37 21% VIC - Warrnambool and South West 5 29 7 1 3 45 19%

WA 40 45 83 7 44 219 12% WA - Bunbury 0 1 2 0 1 4 5% WA - Mandurah 4 5 0 0 5 14 19% WA - Perth - Inner 5 3 11 0 5 24 26% WA - Perth - North East 2 5 14 1 4 26 8% WA - Perth - North West 6 3 18 3 9 39 9% WA - Perth - South East 14 14 22 3 8 61 13% WA - Perth - South West 6 7 12 0 8 33 14% WA - Western Australia - Outback 2 6 4 0 4 16 24% WA - Western Australia - Wheat Belt 1 1 0 0 0 2 5%

Missing 0 0 0 0 0 0 0% Total 724 1,761 1,426 288 1,031 5,230 22%

Further detailed tables relating to enrolled SDA dwellings and SDA demand within the NDIS as at 31 December 2022 are included in a separate data release, which is available on the NDIS public website. The following is a list of these tables:

Table P.13 New Build and New Build (Refurbished) Dwellings by Design Category, Build Type and SA4 Region as at 31 December 2022 (excluding in-kind arrangements)

Table P.14 Existing Stock and Legacy Stock Dwellings by Design Category, Build Type and SA4 Region as at 31 December 2022 (excluding in-kind arrangements)

Table P.15 In-kind Existing Stock and Legacy Stock Dwellings by Design Category, Build Type and SA4 Region as at 31 December 2022

Table P.16 Number of Enrolled SDA Dwellings by SA3 Region and Build Type as at 31 December 2022 (excluding in-kind arrangements)

Table P.17 Number of Enrolled SDA Dwellings by SA3 Region and Design Category as at 31 December 2022 (excluding in-kind arrangements)

Table P.18 Number of Enrolled SDA Dwellings by SA3 Region and Maximum number of residents as at 31 December 2022 (excluding in-kind arrangements)

Table P.19 Number of Enrolled In-Kind SDA Dwellings by SA3 Region and Design Category as at 31 December 2022

Table P.20 Number of Unfinished (Unenrolled) New Build SDA Dwellings by Design Category, Build Type and SA4 Region as at 31 December 2022

Table P.21 Number of Participants with identified SDA needs by status and SA3 Region as at 31 December 2022

Table P.22 Number of Participants seeking SDA dwelling SA3 Region and Design Category as at 31 December 2022 December 2022 | NDIS Quarterly Report to disability ministers 459