Record support coordination information
For Internal Use Only
The contents of this document are OFFICIAL.
This article provides guidance for a local area coordinator, early childhood coordinator and all NDIA staff (planner, payment officer, internal review officer, complaints officer, participant service officer, access officer, quality officer, technical advisor, SDA officer, NCC officer, provider support) to:
- understand support coordination needs
- record support coordination needs information.
Recent updates
July 2023
- Update to system steps and language to align with PACE release 1.13.
Before you start
You have:
- read article, Complete personal and environmental circumstances
- read article, Create Personal and Environmental Circumstances case
- read article, Record carers information
- read Conversation Style Guide.
Understanding support coordination
What is support coordination
Support coordination is a capacity building support which helps the participant to:
- understand and use their NDIS plan to pursue their goals
- connect them with NDIS providers, community, mainstream and other government services
- build their confidence and skills to use and coordinate supports.
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SGP Knowledge Article Template
For Internal Use Only
If we think it is reasonable and necessary, we can include a fixed amount for a support coordinator. They can help a participant use their plan and make the best use of the plan supports.
When you record answers to the support coordination questions, consider how we classify these supports as a guide:
s47E(d) - certain operations of agencies
The Typical Support Package (TSP) will guide the person developing the plan to determine funded supports. This advice is for use as guidance and is not intended to be used as a rule.
Record support coordination information
Ask the person the support coordination questions in the Personal and Environmental Circumstances case and record their answer.
Note: Don’t read the response options to the person out loud. Listen carefully to their answers. You may need to select the most appropriate option for each question.
Use your interpersonal skills in a guided conversation to seek answers to each question. Explain to the person we need the right information before we make an eligibility decision.
You must record a response for each mandatory field marked with an asterisk. Then select Next to continue.
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SGP Knowledge Article Template
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Note: The PEC case Steps and questions are dynamic and may change. This will depend on the person’s situation and age, as well as the response options selected for some questions.
Next steps
No further steps required.
Version control
| Version | Amended by | Brief Description of Change | Status | Date |
|---|---|---|---|---|
| 0.1 | JJO192 | Draft ready for Peer Review | DRAFT | 2022-11-02 |
| 0.2 | Draft approved by Peer Reviewer | DRAFT | 2022-09-XX | |
| 0.3 | Draft approved by 3P KA Approver (EL1) | DRAFT | 2022-09-XX | |
| 1.0 | EMN960 | Draft approved by Publishing Approver (EL2) | APPROVED | 2022-11-08 |
| 2.0 | JJO192 | Revision for staff enhancement common capabilities micro release | APPROVED | 2023-03-17 |
| 2.1 | JJO192 | Cl-package — Applying to the NDIS | ||
| Update knowledge article for the Disability (PEC) case. | DRAFT | 2023-06-08 | ||
| 2.2 | MIC163 | Peer review | DRAFT | 2023-06-08 |
| 2.3 | JJO192 | Actioned peer review. Visible thread: | ||
| Flesch Readability 60 | ||||
| Grade 6.3 | ||||
| Passive voice 1.06% | DRAFT | 2023-06-09 | ||
| 2.4 | VFK746 | EL1 review and progression to EL2 for SD and Partner review | DRAFT | 2023-06-15 |
| 3.0 | EMN960 | Director approval — no SD or Partner Feedback | APPROVED | 2023-06-21 |
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