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Approve or override a streaming case (Streaming and Restreaming)

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DISCLOSURE LOG - 24/25-1298 OFFICIAL DOCUMENT 1 Knowledge Article

For Internal Use Only The contents of this document are OFFICIAL.

Approve or override a streaming case (Streaming and Restreaming)

Guidance in this document is not approved for use unless you view it in PACE.

This article provides guidance for a planner delegate or access delegate to:

• understand streaming and restreaming • change the case owner • approve or override the streaming case.

Recent updates

6 May 2024

Clarified specialised planning pathway for applicants with a disability arising from a terminal illness. This is only to be used by access delegates.

Before you start

You have:

• been allocated a streaming case for approval • Read Complete a streaming case (Streaming and Restreaming) for information

about each streaming factor.

Understanding streaming and restreaming

Streaming

Streaming helps to make sure the person receives the support they need to engage with the NDIS. Some people need more support than others. Streaming is an internal term used in PACE, and we don’t use this term with the person.

Streaming doesn’t affect the level of reasonable and necessary NDIS-funded supports in the participant’s plan.

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For Internal Use Only The 6 streaming values and the My NDIS Contact roles are:

• General – local area coordinator or early childhood partner • Supported – local area coordinator or early childhood partner • Intensive – early childhood partner or planner • Super Intensive – early childhood partner or planner • Complex – planner from the Complex Support Needs (CSN) Branch • YPIRAC – planner from the Aged Care and Hospital Interface Branch, formerly the

Younger People in Residential Aged Care (YPIRAC) Branch

Restreaming

Restreaming is when a new streaming factor is identified that impacts the current stream.

When a streaming case needs approval

A streaming case is completed by a planner, local area coordinator or early childhood partner and sent for approval before they create an Access Request case.

The streaming case must be approved before making the access decision. This is critical to make sure the Typical Support Package (TSP) is generated if they’re eligible and so they are assigned to the correct team. We do this to make sure they receive the level of support they need to engage with the NDIS.

A plan can’t be sent to a partner to implement if there is no stream in PACE.

Streaming is approved by an access delegate.

A new streaming case for restreaming is completed by a planner, local area coordinator, or early childhood partner and sent for approval if they identify a new streaming factor that impacts the current stream. This may include:

• being notified that the person’s situation has changed • receiving additional information • identifying that the person was streamed incorrectly.

Restreaming is approved by a planner delegate.

Change the case owner

  1. Select the Change Owner icon next to the current Case Owner.

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For Internal Use Only 2. Search for your name.

  1. Select Change Owner.

Approve or override the streaming case

  1. Select the Streaming tab.

  2. Review streaming questions/answers based on any internal notes in the case and available supporting information.

• Refer to Streaming factors in Complete a streaming case (Streaming and

Restreaming) to help you review each question.

  1. Refer to Streaming factors in Complete a streaming case (Streaming and Restreaming) to consider if there are any factors that are Complex or YPIRAC. Complex or YPIRAC factors are not part of the streaming questions.

• If there are complex streaming factors, follow article Submit a referral to the

Complex Support Needs (CSN) Branch • If there are YPIRAC streaming factors, follow work instruction Create a referral to

Younger People in Residential Aged Care (YPIRAC) in an enquiry case • If there are no complex or YPIRAC streaming factors, continue to the next step. • For access delegates only: Applicants with a disability arising from terminal illness

who are suitable to enter the specialised planning pathway can be streamed

directly to YPIRAC. You don’t need to complete a referral to YPIRAC. This process

is only for new applicants. Existing participants with a disability arising from a

terminal illness should not be restreamed to YPIRAC.

  1. Select Next.

  2. Review the Auto calculated streaming value to decide whether to approve or override.

If approved

  1. At Stream, align with the Auto calculated streaming value.

• Do not select Complex or YPIRAC, unless you are from the Complex Support

Needs (CSN) Branch or Young People in Residential Aged Care (YPIRAC) Branch.

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For Internal Use Only For Complex or YPIRAC, you must complete a referral to the relevant branch for

consideration. • Note: Applicants with a disability arising from terminal illness who are suitable to

enter the specialised planning pathway can be streamed directly to YPIRAC by

access delegates only.

  1. At Reason for changing streaming value in submitted request, select System miscalculation of streaming value.

  2. Select Approve.

  3. Select Submit.

If override

  1. At Stream, select the correct stream.

• Do not select Complex or YPIRAC, unless you are from the Complex Support

Needs (CSN) Branch or Young People in Residential Aged Care (YPIRAC) Branch.

For Complex or YPIRAC, you must complete a referral to the relevant branch for

consideration. • Note: Applicants with a disability arising from terminal illness who are suitable to

enter the specialised planning pathway can be streamed directly to YPIRAC by

access delegates only. • Select Approve.

  1. Log an Activity (if streamed Supported, Intensive or Super Intensive):

• Select the Log Activity tab on the Activity panel on the right of the screen. • Select Add. • At Activity Type, select Internal Note. • At Subject, select Internal Communication. • At Comments, note information you referred to when selecting the stream. • Select Save. • At Reason for changing streaming value in submitted request, select

Streaming criteria not met.

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For Internal Use Only 3. Select Submit.

Next steps

  1. If streaming, follow guidance in Make an access decision.

  2. If restreaming, no further action required. The person that completed the streaming case will update the My NDIS Contact if needed.

Article labels – internal use only

PACE user role names

Add:

User role name label

Delete:

User role name label

Topics

Add:

Topic label

Delete:

Topic label

Case names

Add:

Case name label

Delete:

Case name label

Ownership

Add:

Ownership label

Delete:

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For Internal Use Only Ownership label

Version control

Version ee Brief Description of Change Status

Class 1 approval. EL2 review and | APPROVED approval to QA and publish. New 1.0 EMN960 article for how to approve or 2023-11-24 override a streaming case decision.

Class 1 approval. Update titles of | APPROVED

2.0 EMN960 referenced knowledge articles. 2024-01-09 Class 1 approval. Updates to support priority

3.0 KK0027 palhway sar appleaniaan APPROVED | 2024-04-24

terminal illness. Access delegates can stream suitable applicants as YPIRAC without a referral.

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