FOI 24/25-1238 | DOCUMENT 1
The content of this document is OFFICIAL.
FOI on internal review of decisions
Data at 31/12/2024
| 2022-23 Q3 | 2022-23 Q4 | 2023-24 Q1 | 2023-24 Q2 | 2023-24 Q3 | 2023-24 Q4 | 2024-25 Q1 | 2024-25 Q2 | |
|---|---|---|---|---|---|---|---|---|
| 1) The number of internal review requests in progress as at the beginning of the quarter¹ | 2,565 | 2,483 | 3,150 | 4,748 | 8,681 | 10,922 | 8,114 | 7,508 |
¹ Reworded from original request for clarity: The total number of internal review requests carried over (outstanding) from the previous quarter’
| 2022-23 Q3 | 2022-23 Q4 | 2023-24 Q1 | 2023-24 Q2 | 2023-24 Q3 | 2023-24 Q4 | 2024-25 Q1 | 2024-25 Q2 | |
|---|---|---|---|---|---|---|---|---|
| 2) The total number of internal review requests received during the quarter² | 7,969 | 8,524 | 9,392 | 12,242 | 9,710 | 10,224 | 13,730 | 12,206 |
² Numbers quoted here will not reconcile to the Q2 2024-25 QRDM report as some logic changes were not applied to the QRDM.
| 2022-23 Q3 | 2022-23 Q4 | 2023-24 Q1 | 2023-24 Q2 | 2023-24 Q3 | 2023-24 Q4 | 2024-25 Q1 | 2024-25 Q2 | |
|---|---|---|---|---|---|---|---|---|
| 3) The total number of internal review decisions made during the quarter; and, the number of decisions²: | 8,051 | 7,858 | 7,794 | 8,310 | 7,467 | 13,032 | 14,337 | 13,517 |
| a) Confirming the reviewable decision (NDIS Act s100(6)(a)) | 4,161 | 4,202 | 4,314 | 4,332 | 3,166 | 4,731 | 7,493 | 7,765 |
| b) Varying the reviewable decision (NDIS Act s100(6)(b)) and | ||||||||
| c) Setting aside the reviewable decision and substituting a new decision (NDIS Act s100(6)(c)) ³ | 2,542 | 2,322 | 2,076 | 1,749 | 667 | 2,683 | 2,606 | 2,304 |
| Withdrawn² ⁴ | 1,348 | 1,334 | 1,404 | 2,167 | 3,594 | 5,556 | 4,227 | 3,419 |
| No outcome recorded | 0 | 0 | 0 | 62 | 40 | 62 | 11 | 29 |
² Numbers quoted here will not reconcile to the Q2 2024-25 QRDM report as some logic changes were not applied to the QRDM. ³ Internal review decisions to vary or set aside have been grouped together for reporting purposes ⁴ Internal review of decision requests can be withdrawn for various reasons such as: requests recorded in error e.g. a staff member recorded an internal review when they should have recorded another type of request, withdrawal requested by a participant/affected party. Some withdrawals can also be agreed via early resolution
| 2022-23 Q3 | 2022-23 Q4 | 2023-24 Q1 | 2023-24 Q2 | 2023-24 Q3 | 2023-24 Q4 | 2024-25 Q1 | 2024-25 Q2 | |
|---|---|---|---|---|---|---|---|---|
| 5) The total number of internal review decisions made during the quarter; and, the number of those decisions made ⁵: | ||||||||
| a) Within 60 days | 0 | 0 | 0 | 0 | 763 | 1,689 | 5,822 | 6,615 |
| b) Over 60 days ⁶ | 0 | 0 | 0 | 0 | 3,076 | 5,271 | 4,106 | 3,431 |
⁵ Includes data from the PACE system only ⁶ Data is not available for the requested additional timeframes
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