Guide for Managers: Mental Health Support Plan

NDIA have a ‘Duty of Care’ responsibility to ensure the health, wellbeing and safety of all its employees. The purpose of this document is to provide advice and guidance to Managers during the event of a critical incident.

What to do if an employee appears to be unwell

Employee to liaise with a representative from the Employee Assistance Program (EAP) to undertake a risk assessment. The EAP counsellor could then determine whether it is appropriate for the employee to leave the workplace alone or whether a support person, treating health practitioner or appropriate authority should be notified.
Employee’s treating General Practitioner or Psychologist to be contacted to either liaise via telephone or to schedule an appointment. If an appointment is scheduled, the Workplace should contact the employee’s next of kin to accompany them to this appointment.
In the event that the employee leaves the workplace and ongoing concerns for their safety remains, the workplace are to notify the police and request a welfare check to be undertaken.

To contact the NDIA EAP (Benestar) call 1300 360 364.

What to do if the employee threatens self-harm or suicide

In the event of an immediate threat to the safety of the employee, an ambulance to be called.
If an employee has made a suicide attempt whether at work or at home, call 000 immediately.
If an employee is unstable, such as slurring their words, or have indicated that they have taken medication, call the nearest Mental Health Crisis Service (page 2).

If the immediate health/safety of an individual is at risk, contact 000.

ndis

Delivered by the National Disability Insurance Agency

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Local Mental Health Crisis Services

State/Territory	Contact	Phone number
ACT	Crisis and Assessment Team (CATT)	1800 629 354 02 6205 1065
NSW	Mental Health Line	1800 011 511
VIC	Mental Health Advice Line	1300 280 737
TAS	Mental Health Service Helpline	1800 332 388
SA	Mental Health Triage Service	13 14 65
WA	Mental Health Emergency Response Line	08 9224 8888 Perth Metro. – 1300 555 788 Peel Region – 1800 676 822 Rurallink – 1800 552 002
NT	NT Mental Health Line	1800 682 288
QLD	Mental Health Access Line	1300 642 255
AUSTRALIA-WIDE	Lifeline Suicide Call Back Service Beyondblue	13 11 14 1300 659 467 1300 22 4636

More information

Work Health and Safety Team redacted: s47E(d) - certain operations of agencies @ndis.gov.au
Employee Assistance Program (EAP)

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