Outcome of your internal review request

DOCUMENT 15

GPO Box 700

CANBERRA ACT 2601

1800 800 110

ndis.gov.au

Outcome of your internal review request

NDIS participant number:

Dear <Participant/Authorised Representative First Name>,

Instruction – Select relevant option for the internal review requested. Delete this instruction and remove any information not required

I am writing in response to your request for a review of our decision we made on to approve the statement of supports in <your/participant’s full name> plan.

I am writing in response to your request for a review of our decision we made on not to vary <your/participant’s full name> plan.

I am writing in response to your request for a review of our decision we made on to vary <your/participant’s full name> plan.

Instruction – List all supports requested for an internal review including any variation request. Delete this instruction and remove any lines in list not required

The request(s) you have asked us to review are:

2. <support category and volume/frequency>

3. <support category and volume/frequency>

4. <support category and volume/frequency>

6. <Plan variation decision under Section 47A>

Outcome of review

I have now reviewed your request under section 100 of the National Disability Insurance Scheme Act 2013 (NDIS Act). I have made my decision based on the information and circumstances at the time of this decision.

After careful consideration, I have decided to change the original decision.

What this means for you

This means <your/participant’s first name> plan has been changed to include the <requested support(s)> .

The date of <your/participant first name> next plan reassessment <is included in the new plan / has not changed>.

We encourage you to read through the plan and think about how you would like to use the approved support(s).

[INSTRUCTION: Include this sentence if relevant or delete this instruction and the sentence if not needed]

Choose an item. will be able to help you to arrange new service bookings for the plan. Alternatively, you can contact service providers directly to make arrangements.

If you are not satisfied with the decision, you may apply to the Administrative Review Tribunal (ART) for an external review within 28 days. Information about how to apply is available on the ART website (art.gov.au), or by calling 1800 228 333.

The NDIS website (ndis.gov.au) provides more information about requesting an external review. Search for “Our Guidelines” and click on the link to “Reviewing our Decisions” to read more or go to https://ourguidelines.ndis.gov.au.

Support may be available to you through the National Disability Advocacy Program. You can find out more at dss.gov.au under ‘Disability and Carers’.

[INSTRUCTION: Include these sentences if relevant to the participant’s experience relating to the outcome of the internal review. Delete this instruction and first paragraph only if not needed]

I appreciate the time you have taken to request an internal review. I acknowledge that your planning experience with the National Disability Insurance Agency (NDIA) may have been challenging.

The NDIA is committed to improving the experience for all participants and their families. The NDIA will continue to engage with participants, the community and other stakeholders to seek their input into the services the NDIA deliver when providing disability-related supports.

Lists of what NDIS participants can and cannot spend their funding on have been released. The lists include items that are NDIS supports and items that are not NDIS supports. For more information read the NDIS Supports list on the Our Guidelines website.

If you have any questions about this letter, please contact us in any of the ways listed under the “We’re here to help” section of this letter.

Yours sincerely,

Delegate of the CEO

National Disability Insurance Agency

My Branch Manager:

Reviews Branch