DOCUMENT 12

PIA 22/23-XXXX - Communication – Matter Closed

Our Reference: PIA 22/23-XXXX

Dear Applicant/Participant Name

Thank you for your request for information on behalf of Participant Name.

Our policy is to respect and protect the privacy of all people connected with the NDIS, including participants, providers, employees, contractors and community partners. We can only release the information we hold when permitted by law and with the consent of the person the information is about.

As we have not heard from you within 7 days access has not been met and this matter has been closed.

You can submit another request via this webform link and provide us with POI or by completing/uploading a consent form signed by the person whose information you are seeking to access any documents the NDIS may hold for Participant Name.

Further information is available in our Information Handling Operational Guideline.

Kind regards

PIA Officer Participant Information Access (PIA) Team Complaints Management and FOI Branch General Counsel Division National Disability Insurance Agency E information.access@ndis.gov.au

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.

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